IN2012DN00380A - - Google Patents
Info
- Publication number
- IN2012DN00380A IN2012DN00380A IN380DEN2012A IN2012DN00380A IN 2012DN00380 A IN2012DN00380 A IN 2012DN00380A IN 380DEN2012 A IN380DEN2012 A IN 380DEN2012A IN 2012DN00380 A IN2012DN00380 A IN 2012DN00380A
- Authority
- IN
- India
- Prior art keywords
- agent
- service
- standby
- standby agent
- call
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/08—Indicating faults in circuits or apparatus
- H04M3/12—Marking faulty circuits "busy"; Enabling equipment to disengage itself from faulty circuits ; Using redundant circuits; Response of a circuit, apparatus or system to an error
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5237—Interconnection arrangements between ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
- H04M2203/404—Collaboration among agents
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
- H04M2203/552—Call annotations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN2009101501232A CN101945180A (zh) | 2009-07-03 | 2009-07-03 | 呼叫中心坐席故障处理系统及方法 |
PCT/CN2010/072753 WO2011000240A1 (zh) | 2009-07-03 | 2010-05-13 | 呼叫中心坐席故障处理方法及系统 |
Publications (1)
Publication Number | Publication Date |
---|---|
IN2012DN00380A true IN2012DN00380A (zh) | 2015-08-21 |
Family
ID=43410484
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
IN380DEN2012 IN2012DN00380A (zh) | 2009-07-03 | 2010-05-13 |
Country Status (5)
Country | Link |
---|---|
EP (1) | EP2451118A4 (zh) |
CN (1) | CN101945180A (zh) |
BR (1) | BR112012000062A2 (zh) |
IN (1) | IN2012DN00380A (zh) |
WO (1) | WO2011000240A1 (zh) |
Families Citing this family (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN102291314B (zh) * | 2011-09-06 | 2015-04-01 | 厦门大学 | 用于片上网络的有中心流控方法和装置 |
CN103095936A (zh) * | 2011-11-02 | 2013-05-08 | 中兴通讯股份有限公司 | 坐席呼叫的控制方法、装置及呼叫系统 |
CN103780777B (zh) | 2012-10-23 | 2016-12-21 | 国网山东省电力公司蒙阴县供电公司 | 一种呼叫中心座席服务电话切换系统及方法 |
CN104301924B (zh) * | 2013-07-19 | 2019-07-23 | 中兴通讯股份有限公司 | 呼叫处理方法、装置及终端 |
CN104320551A (zh) * | 2014-11-05 | 2015-01-28 | 中国建设银行股份有限公司 | 一种呼叫中心路由的业务处理方法及网络设备 |
CN105681603B (zh) * | 2014-11-21 | 2019-04-26 | 华为软件技术有限公司 | 一种呼叫中心坐席终端通话故障处理的方法和装置 |
CN105025179B (zh) * | 2015-08-21 | 2018-02-06 | 上海携程商务有限公司 | 呼叫中心座席的监控方法及系统 |
CN108513019B (zh) * | 2017-02-27 | 2020-09-29 | 北京京东尚科信息技术有限公司 | 一种实现自动呼叫分配服务集群的方法和系统 |
CN107360022B (zh) * | 2017-06-23 | 2021-01-12 | 人人行科技股份有限公司 | 呼叫中心恢复方法、装置、存储介质和处理器 |
CN110324502B (zh) * | 2018-03-30 | 2021-11-02 | 北京京东尚科信息技术有限公司 | 切换自动呼叫分配单元的系统和方法 |
CN109561227B (zh) * | 2018-11-13 | 2021-09-10 | 平安科技(深圳)有限公司 | 中继线切换的方法及装置、电子设备、存储介质 |
CN109587349B (zh) * | 2018-11-14 | 2022-02-01 | 平安科技(深圳)有限公司 | 多媒体坐席线路测试方法及装置、电子设备、存储介质 |
CN114449040B (zh) * | 2022-01-28 | 2023-12-05 | 杭州迪普科技股份有限公司 | 基于云平台的配置下发方法及装置 |
Family Cites Families (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5960073A (en) * | 1997-04-03 | 1999-09-28 | Genesys Telecommunications Laboratories , Inc. | Method and apparatus for providing an interactive home agent with access to call center functionality and resources |
US8582750B2 (en) * | 2006-07-31 | 2013-11-12 | Cisco Technology, Inc. | Connection recovery in a call center |
US8107613B2 (en) * | 2007-03-23 | 2012-01-31 | Avaya Inc. | Context recovery for call center agents |
CN101227632A (zh) * | 2008-01-25 | 2008-07-23 | 深圳市科陆电子科技股份有限公司 | 一种分布式呼叫中心系统及话务分布式转移方法 |
-
2009
- 2009-07-03 CN CN2009101501232A patent/CN101945180A/zh active Pending
-
2010
- 2010-05-13 EP EP10793535A patent/EP2451118A4/en not_active Withdrawn
- 2010-05-13 IN IN380DEN2012 patent/IN2012DN00380A/en unknown
- 2010-05-13 BR BR112012000062-4A patent/BR112012000062A2/pt not_active Application Discontinuation
- 2010-05-13 WO PCT/CN2010/072753 patent/WO2011000240A1/zh active Application Filing
Also Published As
Publication number | Publication date |
---|---|
WO2011000240A1 (zh) | 2011-01-06 |
CN101945180A (zh) | 2011-01-12 |
EP2451118A1 (en) | 2012-05-09 |
BR112012000062A2 (pt) | 2020-10-27 |
EP2451118A4 (en) | 2012-12-05 |
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