HUE044744T2 - Hívó felek egy csoportjához tartozó hívó felek átirányítása soron kívüli sorrendben - Google Patents

Hívó felek egy csoportjához tartozó hívó felek átirányítása soron kívüli sorrendben

Info

Publication number
HUE044744T2
HUE044744T2 HUE09705092A HUE044744T2 HU E044744 T2 HUE044744 T2 HU E044744T2 HU E09705092 A HUE09705092 A HU E09705092A HU E044744 T2 HUE044744 T2 HU E044744T2
Authority
HU
Hungary
Prior art keywords
callers
routing
order sequence
sequence
routing callers
Prior art date
Application number
Other languages
English (en)
Inventor
Qiaobing Xie
S Spottiswoode
Original Assignee
Afiniti Int Holdings Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US12/021,251 external-priority patent/US9712679B2/en
Priority claimed from US12/266,418 external-priority patent/US10567586B2/en
Priority claimed from US12/331,186 external-priority patent/US20090190750A1/en
Priority claimed from US12/331,210 external-priority patent/US20090190745A1/en
Priority claimed from US12/331,195 external-priority patent/US8903079B2/en
Priority claimed from US12/331,181 external-priority patent/US8670548B2/en
Priority claimed from US12/355,602 external-priority patent/US20090232294A1/en
Application filed by Afiniti Int Holdings Ltd filed Critical Afiniti Int Holdings Ltd
Publication of HUE044744T2 publication Critical patent/HUE044744T2/hu

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/18—Comparators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
HUE09705092 2008-01-28 2009-01-21 Hívó felek egy csoportjához tartozó hívó felek átirányítása soron kívüli sorrendben HUE044744T2 (hu)

Applications Claiming Priority (8)

Application Number Priority Date Filing Date Title
US12/021,251 US9712679B2 (en) 2008-01-28 2008-01-28 Systems and methods for routing callers to an agent in a contact center
US8420108P 2008-07-28 2008-07-28
US12/266,418 US10567586B2 (en) 2008-11-06 2008-11-06 Pooling callers for matching to agents based on pattern matching algorithms
US12/331,186 US20090190750A1 (en) 2008-01-28 2008-12-09 Routing callers out of queue order for a call center routing system
US12/331,210 US20090190745A1 (en) 2008-01-28 2008-12-09 Pooling callers for a call center routing system
US12/331,195 US8903079B2 (en) 2008-01-28 2008-12-09 Routing callers from a set of callers based on caller data
US12/331,181 US8670548B2 (en) 2008-01-28 2008-12-09 Jumping callers held in queue for a call center routing system
US12/355,602 US20090232294A1 (en) 2008-01-28 2009-01-16 Skipping a caller in queue for a call routing center

Publications (1)

Publication Number Publication Date
HUE044744T2 true HUE044744T2 (hu) 2019-11-28

Family

ID=40383812

Family Applications (1)

Application Number Title Priority Date Filing Date
HUE09705092 HUE044744T2 (hu) 2008-01-28 2009-01-21 Hívó felek egy csoportjához tartozó hívó felek átirányítása soron kívüli sorrendben

Country Status (11)

Country Link
EP (2) EP3182685A1 (hu)
JP (5) JP2011511536A (hu)
CN (1) CN102017591B (hu)
AU (1) AU2009209317B2 (hu)
CA (2) CA2962534C (hu)
ES (1) ES2733116T3 (hu)
HU (1) HUE044744T2 (hu)
MX (1) MX2010008238A (hu)
NZ (1) NZ587100A (hu)
PT (1) PT2235926T (hu)
WO (1) WO2009097210A1 (hu)

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US10708431B2 (en) 2008-01-28 2020-07-07 Afiniti Europe Technologies Limited Techniques for hybrid behavioral pairing in a contact center system
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US9300802B1 (en) 2008-01-28 2016-03-29 Satmap International Holdings Limited Techniques for behavioral pairing in a contact center system
US9712676B1 (en) 2008-01-28 2017-07-18 Afiniti Europe Technologies Limited Techniques for benchmarking pairing strategies in a contact center system
US9774740B2 (en) 2008-01-28 2017-09-26 Afiniti Europe Technologies Limited Techniques for benchmarking pairing strategies in a contact center system
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KR102201965B1 (ko) * 2016-12-30 2021-01-11 아피니티 유럽 테크놀로지즈 리미티드 L3 페어링을 위한 기술들
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US10970658B2 (en) * 2017-04-05 2021-04-06 Afiniti, Ltd. Techniques for behavioral pairing in a dispatch center system
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US10122860B1 (en) 2017-07-10 2018-11-06 Afiniti Europe Technologies Limited Techniques for estimating expected performance in a task assignment system
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US10509671B2 (en) * 2017-12-11 2019-12-17 Afiniti Europe Technologies Limited Techniques for behavioral pairing in a task assignment system
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CN108683818B (zh) * 2018-09-03 2020-10-23 携程旅游信息技术（上海）有限公司 呼叫中心分配坐席的方法、系统、设备及存储介质
US10496438B1 (en) 2018-09-28 2019-12-03 Afiniti, Ltd. Techniques for adapting behavioral pairing to runtime conditions in a task assignment system
CN109413289B (zh) * 2018-10-19 2020-12-22 中国银行股份有限公司 一种数据处理方法及系统
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Also Published As

Publication number Publication date
ES2733116T3 (es) 2019-11-27
MX2010008238A (es) 2011-04-26
CA2962534C (en) 2020-06-23
JP2016048964A (ja) 2016-04-07
JP2020025349A (ja) 2020-02-13
CA2962534A1 (en) 2009-08-06
AU2009209317A1 (en) 2009-08-06
CN102017591B (zh) 2014-11-26
JP2020025350A (ja) 2020-02-13
CA2713476A1 (en) 2009-08-06
EP2235926A1 (en) 2010-10-06
CA2713476C (en) 2017-10-03
JP2011511536A (ja) 2011-04-07
AU2009209317B2 (en) 2014-01-30
EP3182685A1 (en) 2017-06-21
PT2235926T (pt) 2019-07-23
NZ587100A (en) 2013-07-26
WO2009097210A1 (en) 2009-08-06
CN102017591A (zh) 2011-04-13
JP2014207707A (ja) 2014-10-30
JP5865444B2 (ja) 2016-02-17
EP2235926B1 (en) 2019-05-01
JP6894067B2 (ja) 2021-06-23

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