GB0802643D0 - Processing telephone calls - Google Patents

Processing telephone calls

Info

Publication number
GB0802643D0
GB0802643D0 GBGB0802643.7A GB0802643A GB0802643D0 GB 0802643 D0 GB0802643 D0 GB 0802643D0 GB 0802643 A GB0802643 A GB 0802643A GB 0802643 D0 GB0802643 D0 GB 0802643D0
Authority
GB
United Kingdom
Prior art keywords
telephone calls
processing telephone
processing
calls
telephone
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
GBGB0802643.7A
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange Personal Communications Services Ltd
Original Assignee
Orange Personal Communications Services Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Orange Personal Communications Services Ltd filed Critical Orange Personal Communications Services Ltd
Priority to GBGB0802643.7A priority Critical patent/GB0802643D0/en
Publication of GB0802643D0 publication Critical patent/GB0802643D0/en
Priority to EP09710507A priority patent/EP2253128A1/en
Priority to PCT/EP2009/051735 priority patent/WO2009101190A1/en
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H04L65/1104—Session initiation protocol [SIP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6018—Subscriber or terminal logon/logoff

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
GBGB0802643.7A 2008-02-13 2008-02-13 Processing telephone calls Ceased GB0802643D0 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
GBGB0802643.7A GB0802643D0 (en) 2008-02-13 2008-02-13 Processing telephone calls
EP09710507A EP2253128A1 (en) 2008-02-13 2009-02-13 Sharing licenses in a call center with per-seat licensing 1
PCT/EP2009/051735 WO2009101190A1 (en) 2008-02-13 2009-02-13 Sharing licenses in a call center with per-seat licensing 1

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GBGB0802643.7A GB0802643D0 (en) 2008-02-13 2008-02-13 Processing telephone calls

Publications (1)

Publication Number Publication Date
GB0802643D0 true GB0802643D0 (en) 2008-03-19

Family

ID=39247573

Family Applications (1)

Application Number Title Priority Date Filing Date
GBGB0802643.7A Ceased GB0802643D0 (en) 2008-02-13 2008-02-13 Processing telephone calls

Country Status (3)

Country Link
EP (1) EP2253128A1 (en)
GB (1) GB0802643D0 (en)
WO (1) WO2009101190A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104683608B (en) * 2013-11-29 2018-05-25 华为技术有限公司 The method and distributed call center and relevant apparatus of realization distributed call center

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2000049794A1 (en) * 1999-02-17 2000-08-24 Eci Telecom Ltd. A call-center with agents that are distributed over the internet
US6574331B1 (en) * 2000-01-10 2003-06-03 Cisco Technology, Inc Method and apparatus for providing a call center in a network-base telephone system
US6574332B1 (en) * 2000-01-24 2003-06-03 Rockwell Electronic Commerce Technologies Llc Automatic call distribution system agent log-on with pseudo-port
US7852859B2 (en) * 2002-12-31 2010-12-14 Alcatel Lucent System and method for interfacing legacy IP-PBX systems to SIP networks

Also Published As

Publication number Publication date
WO2009101190A1 (en) 2009-08-20
EP2253128A1 (en) 2010-11-24

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Legal Events

Date Code Title Description
AT Applications terminated before publication under section 16(1)