FI952586A - Menetelmä liittyen puhelinyhteyden muodostamiseen ja puhelinkeskusjärjestelmä - Google Patents

Menetelmä liittyen puhelinyhteyden muodostamiseen ja puhelinkeskusjärjestelmä Download PDF

Info

Publication number
FI952586A
FI952586A FI952586A FI952586A FI952586A FI 952586 A FI952586 A FI 952586A FI 952586 A FI952586 A FI 952586A FI 952586 A FI952586 A FI 952586A FI 952586 A FI952586 A FI 952586A
Authority
FI
Finland
Prior art keywords
connection
operator
pct
telephone
free
Prior art date
Application number
FI952586A
Other languages
English (en)
Swedish (sv)
Other versions
FI100573B (fi
FI952586A0 (fi
Inventor
Petri Jyvaelae
Jouni Kinnunen
Original Assignee
Nokia Telecommunications Oy
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nokia Telecommunications Oy filed Critical Nokia Telecommunications Oy
Publication of FI952586A0 publication Critical patent/FI952586A0/fi
Priority to FI952586A priority Critical patent/FI100573B/fi
Priority to NZ307574A priority patent/NZ307574A/xx
Priority to PCT/FI1996/000288 priority patent/WO1996037988A1/en
Priority to JP8535158A priority patent/JPH11505970A/ja
Priority to BR9609125A priority patent/BR9609125A/pt
Priority to CN96194205A priority patent/CN1185881A/zh
Priority to US08/952,043 priority patent/US6084957A/en
Priority to KR1019970708330A priority patent/KR19990021856A/ko
Priority to EP96915050A priority patent/EP0829157A1/en
Priority to RU97121293/09A priority patent/RU2177210C2/ru
Priority to AU56959/96A priority patent/AU707408B2/en
Priority to CA002222244A priority patent/CA2222244C/en
Publication of FI952586A publication Critical patent/FI952586A/fi
Application granted granted Critical
Publication of FI100573B publication Critical patent/FI100573B/fi

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
FI952586A 1995-05-26 1995-05-26 Menetelmä liittyen puhelinyhteyden muodostamiseen ja puhelinkeskusjärj estelmä FI100573B (fi)

Priority Applications (12)

Application Number Priority Date Filing Date Title
FI952586A FI100573B (fi) 1995-05-26 1995-05-26 Menetelmä liittyen puhelinyhteyden muodostamiseen ja puhelinkeskusjärj estelmä
US08/952,043 US6084957A (en) 1995-05-26 1996-05-23 Method for setting up a telephone connection and an exchange system
EP96915050A EP0829157A1 (en) 1995-05-26 1996-05-23 Method for setting up a telephone connection and an exchange system
JP8535158A JPH11505970A (ja) 1995-05-26 1996-05-23 電話接続を確立するための方法及び交換システム
BR9609125A BR9609125A (pt) 1995-05-26 1996-05-23 Processo para estabelecimento de uma ligação telefônica e sistema de central de comutação
CN96194205A CN1185881A (zh) 1995-05-26 1996-05-23 用于建立一个电话连接和一个交换系统的方法
NZ307574A NZ307574A (en) 1995-05-26 1996-05-23 Queued calls notified to operators when connection is free
KR1019970708330A KR19990021856A (ko) 1995-05-26 1996-05-23 전화접속 및 교환시스템 설정방법
PCT/FI1996/000288 WO1996037988A1 (en) 1995-05-26 1996-05-23 Method for setting up a telephone connection and an exchange system
RU97121293/09A RU2177210C2 (ru) 1995-05-26 1996-05-23 Способ установки телефонного соединения и коммутационная система
AU56959/96A AU707408B2 (en) 1995-05-26 1996-05-23 Method for setting up a telephone connection and an exchange system
CA002222244A CA2222244C (en) 1995-05-26 1996-05-23 Method for setting up a telephone connection and an exchange system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FI952586A FI100573B (fi) 1995-05-26 1995-05-26 Menetelmä liittyen puhelinyhteyden muodostamiseen ja puhelinkeskusjärj estelmä

Publications (3)

Publication Number Publication Date
FI952586A0 FI952586A0 (fi) 1995-05-26
FI952586A true FI952586A (fi) 1996-11-27
FI100573B FI100573B (fi) 1997-12-31

Family

ID=8543490

Family Applications (1)

Application Number Title Priority Date Filing Date
FI952586A FI100573B (fi) 1995-05-26 1995-05-26 Menetelmä liittyen puhelinyhteyden muodostamiseen ja puhelinkeskusjärj estelmä

Country Status (12)

Country Link
US (1) US6084957A (fi)
EP (1) EP0829157A1 (fi)
JP (1) JPH11505970A (fi)
KR (1) KR19990021856A (fi)
CN (1) CN1185881A (fi)
AU (1) AU707408B2 (fi)
BR (1) BR9609125A (fi)
CA (1) CA2222244C (fi)
FI (1) FI100573B (fi)
NZ (1) NZ307574A (fi)
RU (1) RU2177210C2 (fi)
WO (1) WO1996037988A1 (fi)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20010027259A (ko) * 1999-09-13 2001-04-06 윤종용 사설 교환기의 호 대기 기능에서 큐 관리 방법
CN101094272B (zh) * 2007-07-12 2011-03-02 中兴通讯股份有限公司 一种国际话务台系统及其席间联络的实现方法
CN101478384B (zh) * 2008-01-03 2011-05-04 凌群电脑股份有限公司 网络设备的同步与对应关系的建立方法

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4991203A (en) * 1988-05-17 1991-02-05 Canon Kabushiki Kaisha Line switching apparatus and method
US5040208A (en) * 1989-11-03 1991-08-13 International Business Machines Corporation Coordinated voice and data display having temporary storage of transaction data
US4969185A (en) * 1989-12-29 1990-11-06 At&T Bell Laboratories Automated booking of telecommunications calls
US5155761A (en) * 1990-01-26 1992-10-13 Intervoice, Inc. Automatic call back system and method of operation
US5311574A (en) * 1991-10-23 1994-05-10 At&T Bell Laboratories Automatic customer call back for automatic call distribution systems
US5444774A (en) * 1992-06-26 1995-08-22 At&T Corp. Interactive queuing sytem for call centers

Also Published As

Publication number Publication date
CA2222244A1 (en) 1996-11-28
WO1996037988A1 (en) 1996-11-28
CN1185881A (zh) 1998-06-24
RU2177210C2 (ru) 2001-12-20
CA2222244C (en) 2004-07-20
BR9609125A (pt) 1999-02-23
FI100573B (fi) 1997-12-31
FI952586A0 (fi) 1995-05-26
AU5695996A (en) 1996-12-11
EP0829157A1 (en) 1998-03-18
US6084957A (en) 2000-07-04
NZ307574A (en) 1998-12-23
KR19990021856A (ko) 1999-03-25
JPH11505970A (ja) 1999-05-25
AU707408B2 (en) 1999-07-08

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