FI19991715A - Förfarande för behandling av samtal - Google Patents

Förfarande för behandling av samtal

Info

Publication number
FI19991715A
FI19991715A FI991715A FI19991715A FI19991715A FI 19991715 A FI19991715 A FI 19991715A FI 991715 A FI991715 A FI 991715A FI 19991715 A FI19991715 A FI 19991715A FI 19991715 A FI19991715 A FI 19991715A
Authority
FI
Finland
Prior art keywords
procedure
processing calls
calls
processing
Prior art date
Application number
FI991715A
Other languages
English (en)
Finnish (fi)
Other versions
FI110907B (sv
Inventor
Sami Uskela
Original Assignee
Nokia Networks Oy
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nokia Networks Oy filed Critical Nokia Networks Oy
Priority to FI991715A priority Critical patent/FI110907B/sv
Priority to EP00953201A priority patent/EP1203503B1/en
Priority to PCT/FI2000/000687 priority patent/WO2001013665A1/en
Priority to DE60039174T priority patent/DE60039174D1/de
Priority to US10/049,437 priority patent/US6983145B1/en
Priority to BRPI0013104-0A priority patent/BR0013104B1/pt
Priority to AU65732/00A priority patent/AU6573200A/en
Publication of FI19991715A publication Critical patent/FI19991715A/sv
Application granted granted Critical
Publication of FI110907B publication Critical patent/FI110907B/sv

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
FI991715A 1999-08-12 1999-08-12 Förfarande för behandling av samtal FI110907B (sv)

Priority Applications (7)

Application Number Priority Date Filing Date Title
FI991715A FI110907B (sv) 1999-08-12 1999-08-12 Förfarande för behandling av samtal
EP00953201A EP1203503B1 (en) 1999-08-12 2000-08-11 Method for handling a telephone call
PCT/FI2000/000687 WO2001013665A1 (en) 1999-08-12 2000-08-11 Method for handling a call
DE60039174T DE60039174D1 (de) 1999-08-12 2000-08-11 Verfahren zur handhabung eines telefonsanrufes
US10/049,437 US6983145B1 (en) 1999-08-12 2000-08-11 Method for handling a call when destined subscriber is unable to answer
BRPI0013104-0A BR0013104B1 (pt) 1999-08-12 2000-08-11 Processo para monitorar uma chamada, sistema e aparelho telefônico
AU65732/00A AU6573200A (en) 1999-08-12 2000-08-11 Method for handling a call

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI991715A FI110907B (sv) 1999-08-12 1999-08-12 Förfarande för behandling av samtal
FI991715 1999-08-12

Publications (2)

Publication Number Publication Date
FI19991715A true FI19991715A (sv) 2001-02-13
FI110907B FI110907B (sv) 2003-04-15

Family

ID=8555147

Family Applications (1)

Application Number Title Priority Date Filing Date
FI991715A FI110907B (sv) 1999-08-12 1999-08-12 Förfarande för behandling av samtal

Country Status (7)

Country Link
US (1) US6983145B1 (sv)
EP (1) EP1203503B1 (sv)
AU (1) AU6573200A (sv)
BR (1) BR0013104B1 (sv)
DE (1) DE60039174D1 (sv)
FI (1) FI110907B (sv)
WO (1) WO2001013665A1 (sv)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
ATE383725T1 (de) * 2001-11-20 2008-01-15 Ericsson Telefon Ab L M Verfahren, vorrichtung und anordnung in einem telekommunikationsnetz zur kontrolle und ermöglichung von erweiterten diensten und benutzerschnittstellen in einem mobiltelefon
EP1534034A1 (en) * 2003-11-24 2005-05-25 Hewlett-Packard Development Company, L.P. Communication system and method for informing of a delay of a call establishment
US8644886B1 (en) 2004-03-15 2014-02-04 Avaya Inc. Ring-tone messaging service
US8265260B2 (en) * 2005-07-28 2012-09-11 At&T Intellectual Property I, L.P. Methods, systems, and computer program products for providing human-assisted natural language call routing
KR100784970B1 (ko) 2006-04-24 2007-12-11 삼성전자주식회사 모바일 메신저 서비스 이용 중 음성 메시지를 전송하는이동통신단말기 및 그 방법
US7995728B1 (en) 2006-10-31 2011-08-09 Sprint Spectrum L.P. Personal ringback tone content selection and activation

Family Cites Families (24)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4577067A (en) 1983-10-05 1986-03-18 Alfred Levy Remotely controlled telephone hold program system
US6545589B1 (en) * 1984-09-14 2003-04-08 Aspect Communications Corporation Method and apparatus for managing telecommunications
US5117451A (en) * 1988-02-24 1992-05-26 Vmx/Opcom Interface to and operation of a voice messaging system
US4933966A (en) * 1989-01-23 1990-06-12 Intellicall, Inc. Method and apparatus for performing an automated collect call
US4953204A (en) 1989-10-17 1990-08-28 At&T Bell Laboratories Multilocation queuing for telephone calls
US5623690A (en) * 1992-06-03 1997-04-22 Digital Equipment Corporation Audio/video storage and retrieval for multimedia workstations by interleaving audio and video data in data file
US5444774A (en) * 1992-06-26 1995-08-22 At&T Corp. Interactive queuing sytem for call centers
US5309512A (en) * 1992-07-29 1994-05-03 At&T Bell Laboratories Call waiting deluxe feature
JP3681414B2 (ja) * 1993-02-08 2005-08-10 富士通株式会社 通話路制御方法及び装置
US5841854A (en) * 1994-02-16 1998-11-24 Priority Call Management, Inc. Wireless telephone integration system and method for call centers and workgroups
US5535270A (en) * 1994-09-06 1996-07-09 Rockwell International Corporation Automatic call distributor having multiple audio sources
US5579372A (en) * 1994-12-12 1996-11-26 Telefonaktiebolaget Lm Ericsson Flow control method for short message service - busy subscriber
US5572587A (en) * 1995-03-08 1996-11-05 Advanced Micro Devices Telephone system and method for easing wait time in queue
PT875110E (pt) * 1996-01-15 2002-11-29 Interactive Telecom Inc Metodo para proporcionar mensagens de notificacao e de controlo de chamadas de voz atraves de um caminho de dados
US6064730A (en) * 1996-06-18 2000-05-16 Lucent Technologies Inc. Customer-self routing call center
US6014439A (en) * 1997-04-08 2000-01-11 Walker Asset Management Limited Partnership Method and apparatus for entertaining callers in a queue
US6118861A (en) * 1997-08-14 2000-09-12 Nortel Networks Corporation Calling party invoked held call monitoring
US6594355B1 (en) * 1997-10-06 2003-07-15 Worldcom, Inc. Method and apparatus for providing real time execution of specific communications services in an intelligent network
US6307845B1 (en) * 1998-02-23 2001-10-23 Telefonaktiebolaget Lm Ericsson Processing packet-switched voice calls directed to a mobile unit operating in circuit-switched mode
WO2000024183A1 (en) * 1998-10-19 2000-04-27 Aspect Communications Corporation Enhanced call waiting
KR100281088B1 (ko) * 1998-12-12 2001-02-01 서평원 이동통신지능망의서비스수행방법
US6333979B1 (en) * 1998-12-17 2001-12-25 At&T Corp. Method and apparatus for assigning incoming communications to communications processing centers
US6456601B1 (en) * 1999-06-04 2002-09-24 Siemens Information And Communication Networks, Inc. Method and system to provide telephony tones and announcements in a packetized network environment
US20050078810A1 (en) * 2003-10-10 2005-04-14 Corvex, Inx. Automatic telephone call holding system

Also Published As

Publication number Publication date
EP1203503A1 (en) 2002-05-08
EP1203503B1 (en) 2008-06-11
DE60039174D1 (de) 2008-07-24
BR0013104A (pt) 2002-05-07
FI110907B (sv) 2003-04-15
US6983145B1 (en) 2006-01-03
BR0013104B1 (pt) 2014-01-21
WO2001013665A1 (en) 2001-02-22
AU6573200A (en) 2001-03-13

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