FI108981B - Menetelmä puhelinnumeroon tulevien puhelujen järjestämiseksi jonoon ja ohjaamiseksi jonosta kohdeliittymiin - Google Patents
Menetelmä puhelinnumeroon tulevien puhelujen järjestämiseksi jonoon ja ohjaamiseksi jonosta kohdeliittymiin Download PDFInfo
- Publication number
- FI108981B FI108981B FI990938A FI990938A FI108981B FI 108981 B FI108981 B FI 108981B FI 990938 A FI990938 A FI 990938A FI 990938 A FI990938 A FI 990938A FI 108981 B FI108981 B FI 108981B
- Authority
- FI
- Finland
- Prior art keywords
- call
- queue
- service
- automatic device
- telephone
- Prior art date
Links
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/4228—Systems providing special services or facilities to subscribers in networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5237—Interconnection arrangements between ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
- H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/64—Distributing or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13072—Sequence circuits for call signaling, ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13093—Personal computer, PC
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13096—Digital apparatus individually associated with a subscriber line, digital line circuits
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13103—Memory
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13141—Hunting for free outlet, circuit or channel
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1322—PBX
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13282—Call forward, follow-me, call diversion
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13345—Intelligent networks, SCP
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13377—Recorded announcement
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Physics & Mathematics (AREA)
- Astronomy & Astrophysics (AREA)
- General Physics & Mathematics (AREA)
- Telephonic Communication Services (AREA)
Priority Applications (7)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
FI990938A FI108981B (fi) | 1999-04-26 | 1999-04-26 | Menetelmä puhelinnumeroon tulevien puhelujen järjestämiseksi jonoon ja ohjaamiseksi jonosta kohdeliittymiin |
EEP200100560A EE04733B1 (et) | 1999-04-26 | 2000-04-26 | Meetod teenusnumbrile sisse tulevate kõnede järjestamiseks ootejärjekorda ja nende suunamiseks ootejärjekorrast sihtsideliinile |
PCT/FI2000/000361 WO2000065815A1 (fr) | 1999-04-26 | 2000-04-26 | Procede pour le placement en fil d'attente d'appels entrants et pour leur renvoi automatique de la file d'attente vers les connexions de destination |
AU41240/00A AU4124000A (en) | 1999-04-26 | 2000-04-26 | Method for placing incoming calls in a queue and forwarding from the queue to destination connections |
EP00920788A EP1173968A1 (fr) | 1999-04-26 | 2000-04-26 | Procede pour le placement en fil d'attente d'appels entrants et pour leur renvoi automatique de la file d'attente vers les connexions de destination |
CA002371088A CA2371088A1 (fr) | 1999-04-26 | 2000-04-26 | Procede pour le placement en fil d'attente d'appels entrants et pour leur renvoi automatique de la file d'attente vers les connexions de destination |
NO20015023A NO20015023L (no) | 1999-04-26 | 2001-10-16 | Fremgangsmåte for å plassere innkommende telefonanrop i en kö og å videresende fra köen til destinasjonsforbindelsen |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
FI990938 | 1999-04-26 | ||
FI990938A FI108981B (fi) | 1999-04-26 | 1999-04-26 | Menetelmä puhelinnumeroon tulevien puhelujen järjestämiseksi jonoon ja ohjaamiseksi jonosta kohdeliittymiin |
Publications (2)
Publication Number | Publication Date |
---|---|
FI990938A0 FI990938A0 (fi) | 1999-04-26 |
FI108981B true FI108981B (fi) | 2002-04-30 |
Family
ID=8554521
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
FI990938A FI108981B (fi) | 1999-04-26 | 1999-04-26 | Menetelmä puhelinnumeroon tulevien puhelujen järjestämiseksi jonoon ja ohjaamiseksi jonosta kohdeliittymiin |
Country Status (7)
Country | Link |
---|---|
EP (1) | EP1173968A1 (fr) |
AU (1) | AU4124000A (fr) |
CA (1) | CA2371088A1 (fr) |
EE (1) | EE04733B1 (fr) |
FI (1) | FI108981B (fr) |
NO (1) | NO20015023L (fr) |
WO (1) | WO2000065815A1 (fr) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN100375489C (zh) * | 2003-06-05 | 2008-03-12 | 中兴通讯股份有限公司 | 一种实现屏蔽被叫交换机提示音的装置及方法 |
Family Cites Families (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5444774A (en) * | 1992-06-26 | 1995-08-22 | At&T Corp. | Interactive queuing sytem for call centers |
CA2129942C (fr) * | 1993-09-30 | 1998-08-25 | Steven Todd Kaish | Reseau de telecommunication a dispositif integre de distribution automatique des appels dans tout le reseau |
US5600710A (en) * | 1994-07-08 | 1997-02-04 | Bellsouth Corporation | Method for providing a recorded message to a telephone caller when called number is busy |
US5987116A (en) * | 1996-12-03 | 1999-11-16 | Northern Telecom Limited | Call center integration with operator services databases |
EP0958689A4 (fr) * | 1997-02-07 | 2002-10-30 | Mci Worldcom Inc | Systeme et procede de mise en garde par indicatif et de transfert d'appels dans un reseau de telecommunications |
US6044144A (en) * | 1997-02-07 | 2000-03-28 | Mci Communications Corp. | Network call parking manager |
-
1999
- 1999-04-26 FI FI990938A patent/FI108981B/fi not_active IP Right Cessation
-
2000
- 2000-04-26 CA CA002371088A patent/CA2371088A1/fr not_active Abandoned
- 2000-04-26 AU AU41240/00A patent/AU4124000A/en not_active Abandoned
- 2000-04-26 EE EEP200100560A patent/EE04733B1/xx unknown
- 2000-04-26 WO PCT/FI2000/000361 patent/WO2000065815A1/fr not_active Application Discontinuation
- 2000-04-26 EP EP00920788A patent/EP1173968A1/fr not_active Withdrawn
-
2001
- 2001-10-16 NO NO20015023A patent/NO20015023L/no not_active Application Discontinuation
Also Published As
Publication number | Publication date |
---|---|
NO20015023L (no) | 2001-12-18 |
CA2371088A1 (fr) | 2000-11-02 |
EE200100560A (et) | 2003-02-17 |
NO20015023D0 (no) | 2001-10-16 |
EP1173968A1 (fr) | 2002-01-23 |
AU4124000A (en) | 2000-11-10 |
EE04733B1 (et) | 2006-10-16 |
FI990938A0 (fi) | 1999-04-26 |
WO2000065815A1 (fr) | 2000-11-02 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
MA | Patent expired |