FI108981B - Menetelmä puhelinnumeroon tulevien puhelujen järjestämiseksi jonoon ja ohjaamiseksi jonosta kohdeliittymiin - Google Patents

Menetelmä puhelinnumeroon tulevien puhelujen järjestämiseksi jonoon ja ohjaamiseksi jonosta kohdeliittymiin Download PDF

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Publication number
FI108981B
FI108981B FI990938A FI990938A FI108981B FI 108981 B FI108981 B FI 108981B FI 990938 A FI990938 A FI 990938A FI 990938 A FI990938 A FI 990938A FI 108981 B FI108981 B FI 108981B
Authority
FI
Finland
Prior art keywords
call
queue
service
automatic device
telephone
Prior art date
Application number
FI990938A
Other languages
English (en)
Finnish (fi)
Swedish (sv)
Other versions
FI990938A0 (fi
Inventor
Lauri Isotalo
Markku Laihonen
Juha Kavonius
Original Assignee
Elisa Comm Oyj
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Elisa Comm Oyj filed Critical Elisa Comm Oyj
Priority to FI990938A priority Critical patent/FI108981B/fi
Publication of FI990938A0 publication Critical patent/FI990938A0/fi
Priority to EEP200100560A priority patent/EE04733B1/xx
Priority to PCT/FI2000/000361 priority patent/WO2000065815A1/fr
Priority to AU41240/00A priority patent/AU4124000A/en
Priority to EP00920788A priority patent/EP1173968A1/fr
Priority to CA002371088A priority patent/CA2371088A1/fr
Priority to NO20015023A priority patent/NO20015023L/no
Application granted granted Critical
Publication of FI108981B publication Critical patent/FI108981B/fi

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13096—Digital apparatus individually associated with a subscriber line, digital line circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13141—Hunting for free outlet, circuit or channel
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13282—Call forward, follow-me, call diversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13345—Intelligent networks, SCP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377—Recorded announcement

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • Astronomy & Astrophysics (AREA)
  • General Physics & Mathematics (AREA)
  • Telephonic Communication Services (AREA)
FI990938A 1999-04-26 1999-04-26 Menetelmä puhelinnumeroon tulevien puhelujen järjestämiseksi jonoon ja ohjaamiseksi jonosta kohdeliittymiin FI108981B (fi)

Priority Applications (7)

Application Number Priority Date Filing Date Title
FI990938A FI108981B (fi) 1999-04-26 1999-04-26 Menetelmä puhelinnumeroon tulevien puhelujen järjestämiseksi jonoon ja ohjaamiseksi jonosta kohdeliittymiin
EEP200100560A EE04733B1 (et) 1999-04-26 2000-04-26 Meetod teenusnumbrile sisse tulevate kõnede järjestamiseks ootejärjekorda ja nende suunamiseks ootejärjekorrast sihtsideliinile
PCT/FI2000/000361 WO2000065815A1 (fr) 1999-04-26 2000-04-26 Procede pour le placement en fil d'attente d'appels entrants et pour leur renvoi automatique de la file d'attente vers les connexions de destination
AU41240/00A AU4124000A (en) 1999-04-26 2000-04-26 Method for placing incoming calls in a queue and forwarding from the queue to destination connections
EP00920788A EP1173968A1 (fr) 1999-04-26 2000-04-26 Procede pour le placement en fil d'attente d'appels entrants et pour leur renvoi automatique de la file d'attente vers les connexions de destination
CA002371088A CA2371088A1 (fr) 1999-04-26 2000-04-26 Procede pour le placement en fil d'attente d'appels entrants et pour leur renvoi automatique de la file d'attente vers les connexions de destination
NO20015023A NO20015023L (no) 1999-04-26 2001-10-16 Fremgangsmåte for å plassere innkommende telefonanrop i en kö og å videresende fra köen til destinasjonsforbindelsen

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI990938 1999-04-26
FI990938A FI108981B (fi) 1999-04-26 1999-04-26 Menetelmä puhelinnumeroon tulevien puhelujen järjestämiseksi jonoon ja ohjaamiseksi jonosta kohdeliittymiin

Publications (2)

Publication Number Publication Date
FI990938A0 FI990938A0 (fi) 1999-04-26
FI108981B true FI108981B (fi) 2002-04-30

Family

ID=8554521

Family Applications (1)

Application Number Title Priority Date Filing Date
FI990938A FI108981B (fi) 1999-04-26 1999-04-26 Menetelmä puhelinnumeroon tulevien puhelujen järjestämiseksi jonoon ja ohjaamiseksi jonosta kohdeliittymiin

Country Status (7)

Country Link
EP (1) EP1173968A1 (fr)
AU (1) AU4124000A (fr)
CA (1) CA2371088A1 (fr)
EE (1) EE04733B1 (fr)
FI (1) FI108981B (fr)
NO (1) NO20015023L (fr)
WO (1) WO2000065815A1 (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN100375489C (zh) * 2003-06-05 2008-03-12 中兴通讯股份有限公司 一种实现屏蔽被叫交换机提示音的装置及方法

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5444774A (en) * 1992-06-26 1995-08-22 At&T Corp. Interactive queuing sytem for call centers
CA2129942C (fr) * 1993-09-30 1998-08-25 Steven Todd Kaish Reseau de telecommunication a dispositif integre de distribution automatique des appels dans tout le reseau
US5600710A (en) * 1994-07-08 1997-02-04 Bellsouth Corporation Method for providing a recorded message to a telephone caller when called number is busy
US5987116A (en) * 1996-12-03 1999-11-16 Northern Telecom Limited Call center integration with operator services databases
EP0958689A4 (fr) * 1997-02-07 2002-10-30 Mci Worldcom Inc Systeme et procede de mise en garde par indicatif et de transfert d'appels dans un reseau de telecommunications
US6044144A (en) * 1997-02-07 2000-03-28 Mci Communications Corp. Network call parking manager

Also Published As

Publication number Publication date
NO20015023L (no) 2001-12-18
CA2371088A1 (fr) 2000-11-02
EE200100560A (et) 2003-02-17
NO20015023D0 (no) 2001-10-16
EP1173968A1 (fr) 2002-01-23
AU4124000A (en) 2000-11-10
EE04733B1 (et) 2006-10-16
FI990938A0 (fi) 1999-04-26
WO2000065815A1 (fr) 2000-11-02

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MA Patent expired