ES2135418T3 - Metodo y aparato para un sistema de planificacion telefonica automatica. - Google Patents
Metodo y aparato para un sistema de planificacion telefonica automatica.Info
- Publication number
- ES2135418T3 ES2135418T3 ES92922524T ES92922524T ES2135418T3 ES 2135418 T3 ES2135418 T3 ES 2135418T3 ES 92922524 T ES92922524 T ES 92922524T ES 92922524 T ES92922524 T ES 92922524T ES 2135418 T3 ES2135418 T3 ES 2135418T3
- Authority
- ES
- Spain
- Prior art keywords
- server
- dial
- automatic telephone
- agent workstations
- data
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25C—HAND-HELD NAILING OR STAPLING TOOLS; MANUALLY OPERATED PORTABLE STAPLING TOOLS
- B25C5/00—Manually operated portable stapling tools; Hand-held power-operated stapling tools; Staple feeding devices therefor
- B25C5/02—Manually operated portable stapling tools; Hand-held power-operated stapling tools; Staple feeding devices therefor with provision for bending the ends of the staples on to the work
- B25C5/0221—Stapling tools of the table model type, i.e. tools supported by a table or the work during operation
- B25C5/0228—Stapling tools of the table model type, i.e. tools supported by a table or the work during operation power-operated
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
- Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10S379/00—Telephonic communications
- Y10S379/904—Auto-calling
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Mechanical Engineering (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Selective Calling Equipment (AREA)
- Exchange Systems With Centralized Control (AREA)
- Facsimile Transmission Control (AREA)
- Telephone Function (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
- Interconnected Communication Systems, Intercoms, And Interphones (AREA)
Abstract
UN SISTEMA DE REGULACION DE TELEFONOS AUTOMATICOS (20) INCLUYE UN SERVIDOR DE DATOS (22) UN SERVIDOR DE DIAL (24) Y VARIAS ESTACIONES DE TRABAJO AGENTES (28) QUE SE COMUNICAN ENTRE ELLAS A TRAVES DE LOS MENSAJES TRANSMITIDOS POR UNA RED DE AREA LOCAL (30) EL SERVIDOR DE DATOS TIENE ALMACENADOS EN SU MEMORIA VARIOS ARCHIVOS CON SUMAS DE INFORMACION PARA SER UTILIZADOS POR UNA O MAS CAMPAÑAS DE LLAMADAS. EL SERVIDOR DE DIAL INCLUYE UN PROCESADOR INTELIGENTE INDEPENDIENTE (80) QUE FUNCIONA COMO UN CONTROLADOR DEL SERVIDOR DE DATOS Y COMO ESCLAVO DE LAS ESTACIONES DE TRABAJO. EL SERVIDOR DE DIAL INCLUYE POR ULTIMO VARIOS MUXES DE AUDIO (88) Y MARCADORES (90) PARA MARCAR AUTOMATICAMENTE Y CONECTAR LAS LLAMADAS A LA ESTACION DE TRABAJO. EN VARIAS FORMAS, SE EMPLEAN VARIOS DE LOS SERVIDORES DE DIAL Y/O DE DATOS.
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US07/769,594 US5297195A (en) | 1991-10-02 | 1991-10-02 | Method and apparatus for automatic telephone scheduling system |
Publications (1)
Publication Number | Publication Date |
---|---|
ES2135418T3 true ES2135418T3 (es) | 1999-11-01 |
Family
ID=25085921
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
ES92922524T Expired - Lifetime ES2135418T3 (es) | 1991-10-02 | 1992-10-02 | Metodo y aparato para un sistema de planificacion telefonica automatica. |
Country Status (11)
Country | Link |
---|---|
US (1) | US5297195A (es) |
EP (1) | EP0607347B1 (es) |
JP (1) | JP3398956B2 (es) |
AT (1) | ATE181475T1 (es) |
AU (1) | AU668366B2 (es) |
CA (1) | CA2119355C (es) |
DE (1) | DE69229444T2 (es) |
DK (1) | DK0607347T3 (es) |
ES (1) | ES2135418T3 (es) |
GR (1) | GR3031201T3 (es) |
WO (1) | WO1993007705A1 (es) |
Families Citing this family (37)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE4035869A1 (de) * | 1990-11-10 | 1992-05-14 | Kodak Ag | Heftvorrichtung zum zusammenheften von blaettern |
CA2103204C (en) * | 1992-11-17 | 2002-11-12 | Daniel F. Baker | Call distributor with automatic preannouncement system and method |
CA2123147A1 (en) * | 1993-07-22 | 1995-01-23 | Robert J. Monson | Agricultural communication network |
US5436965A (en) * | 1993-11-16 | 1995-07-25 | Automated Systems And Programming, Inc. | Method and system for optimization of telephone contact campaigns |
CA2119086C (en) * | 1994-03-15 | 1998-06-16 | Thomas A. Gray | Help desk improvement |
US5533103A (en) * | 1994-04-28 | 1996-07-02 | Electronic Information Systems, Inc. | Calling system and method |
US5517566A (en) * | 1994-06-01 | 1996-05-14 | Smith; B. Scott | Method for allocating agent resources to multiple telephone call campaigns |
US5592543A (en) * | 1994-06-01 | 1997-01-07 | Davox Corporation | Method and system for allocating agent resources to a telephone call campaign |
JP3308718B2 (ja) * | 1994-07-28 | 2002-07-29 | 富士通株式会社 | 自動発信制御方法および装置 |
EP0711059A1 (de) * | 1994-11-01 | 1996-05-08 | Siemens Schweiz AG | Verfahren zum Uebertragen von Teilnehmerdaten zwischen Endgeräten eines Fernmeldenetzes |
US5867559A (en) * | 1996-02-20 | 1999-02-02 | Eis International, Inc. | Real-time, on-line, call verification system |
US5953393A (en) * | 1996-07-15 | 1999-09-14 | At&T Corp. | Personal telephone agent |
US5943410A (en) * | 1996-08-02 | 1999-08-24 | Siemens Information And Communications Networks, Inc. | Automated calling of multiple numbers using directory assistance |
US5822400A (en) * | 1996-08-19 | 1998-10-13 | Davox Corporation | Call record scheduling system and method |
US5797016A (en) * | 1996-10-29 | 1998-08-18 | Cheyenne Software Inc. | Regeneration agent for back-up software |
IL121501A (en) * | 1997-08-08 | 2003-04-10 | Icq Inc | Telephone-status notification system |
AU3746299A (en) * | 1998-04-17 | 1999-11-08 | Karl D. Zetmeir | Telephone call management software and internet marketing method |
US7142662B2 (en) * | 2000-07-11 | 2006-11-28 | Austin Logistics Incorporated | Method and system for distributing outbound telephone calls |
AU2001288334A1 (en) * | 2000-08-22 | 2002-03-04 | Gary M. Schneider | System and method for developing a farm management plan for production agriculture |
JP2002297900A (ja) * | 2001-03-30 | 2002-10-11 | Ibm Japan Ltd | 業務別応対管理システム、顧客側端末装置、応対側端末装置、管理サーバ、待ち行列監視装置、応対側端末の割り当て方法、および記憶媒体 |
US7110525B1 (en) | 2001-06-25 | 2006-09-19 | Toby Heller | Agent training sensitive call routing system |
US7054434B2 (en) * | 2001-07-09 | 2006-05-30 | Austin Logistics Incorporated | System and method for common account based routing of contact records |
US7372952B1 (en) | 2002-03-07 | 2008-05-13 | Wai Wu | Telephony control system with intelligent call routing |
US7023979B1 (en) | 2002-03-07 | 2006-04-04 | Wai Wu | Telephony control system with intelligent call routing |
CA2407991A1 (en) * | 2002-10-15 | 2004-04-15 | Keith Gill | Expandable multiline dialing apparatus |
US9818136B1 (en) | 2003-02-05 | 2017-11-14 | Steven M. Hoffberg | System and method for determining contingent relevance |
US7676034B1 (en) | 2003-03-07 | 2010-03-09 | Wai Wu | Method and system for matching entities in an auction |
US8874477B2 (en) | 2005-10-04 | 2014-10-28 | Steven Mark Hoffberg | Multifactorial optimization system and method |
US8300798B1 (en) | 2006-04-03 | 2012-10-30 | Wai Wu | Intelligent communication routing system and method |
CN101951558B (zh) * | 2008-01-21 | 2013-06-12 | 中兴通讯股份有限公司 | 集群通信系统中调度坐席之间授权的实现方法 |
US7746987B1 (en) * | 2010-04-11 | 2010-06-29 | Dennis Becker | Voice message transmission and retrieval |
CN103685776A (zh) * | 2012-09-13 | 2014-03-26 | 中兴通讯股份有限公司 | 一种呼叫处理方法及设备 |
US9036811B1 (en) | 2013-04-19 | 2015-05-19 | Noble Systems Corporation | Dialing a telephone number subject to an autodialer prohibition in a contact center |
US8738076B1 (en) | 2013-04-19 | 2014-05-27 | Noble Systems Corporation | Providing compliance enforcement for manually dialed wireless numbers in a contact center |
US9578282B1 (en) | 2014-09-23 | 2017-02-21 | Google Inc. | Techniques for initiating real-time communication sessions |
MX2017005751A (es) | 2014-11-03 | 2018-04-10 | Genentech Inc | Métodos y biomarcadores para predecir la eficacia y evaluación de un tratamiento con agonista de ox40. |
US20180174085A1 (en) * | 2016-12-19 | 2018-06-21 | Interactive Intelligence Group, Inc. | System and method for managing contact center system |
Family Cites Families (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
GB1494083A (en) * | 1974-02-21 | 1977-12-07 | Thorne D | Telephone apparatus |
US3989899A (en) * | 1975-04-08 | 1976-11-02 | Daniel Norwich | Telephone scheduling system |
US4599493A (en) * | 1984-08-28 | 1986-07-08 | Tbs International, Inc. | Multi-line telephone control system |
US4922520A (en) * | 1986-12-31 | 1990-05-01 | M. A. Kempner, Inc. | Automatic telephone polling system |
US4894857A (en) * | 1987-06-16 | 1990-01-16 | Inuentions Inc. | Method and apparatus for customer account servicing |
US4797911A (en) * | 1987-06-16 | 1989-01-10 | Inventions, Inc. | Customer account online servicing system |
US5036535A (en) * | 1989-11-27 | 1991-07-30 | Unifi Communications Corporation | Switchless automatic call distribution system |
US5214688A (en) * | 1990-06-05 | 1993-05-25 | Inventions, Inc. | Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls |
US5097528A (en) * | 1991-02-25 | 1992-03-17 | International Business Machines Corporation | System for integrating telephony data with data processing systems |
-
1991
- 1991-10-02 US US07/769,594 patent/US5297195A/en not_active Expired - Lifetime
-
1992
- 1992-10-02 EP EP92922524A patent/EP0607347B1/en not_active Expired - Lifetime
- 1992-10-02 AU AU27955/92A patent/AU668366B2/en not_active Ceased
- 1992-10-02 CA CA002119355A patent/CA2119355C/en not_active Expired - Fee Related
- 1992-10-02 DE DE69229444T patent/DE69229444T2/de not_active Expired - Fee Related
- 1992-10-02 DK DK92922524T patent/DK0607347T3/da active
- 1992-10-02 JP JP50706293A patent/JP3398956B2/ja not_active Expired - Fee Related
- 1992-10-02 WO PCT/US1992/008378 patent/WO1993007705A1/en active IP Right Grant
- 1992-10-02 AT AT92922524T patent/ATE181475T1/de active
- 1992-10-02 ES ES92922524T patent/ES2135418T3/es not_active Expired - Lifetime
-
1999
- 1999-09-10 GR GR990402295T patent/GR3031201T3/el unknown
Also Published As
Publication number | Publication date |
---|---|
CA2119355A1 (en) | 1993-04-15 |
EP0607347A1 (en) | 1994-07-27 |
ATE181475T1 (de) | 1999-07-15 |
AU2795592A (en) | 1993-05-03 |
JPH06511367A (ja) | 1994-12-15 |
EP0607347B1 (en) | 1999-06-16 |
GR3031201T3 (en) | 1999-12-31 |
DE69229444T2 (de) | 2000-03-23 |
JP3398956B2 (ja) | 2003-04-21 |
DK0607347T3 (da) | 1999-11-22 |
WO1993007705A1 (en) | 1993-04-15 |
CA2119355C (en) | 2002-06-04 |
DE69229444D1 (de) | 1999-07-22 |
AU668366B2 (en) | 1996-05-02 |
EP0607347A4 (en) | 1994-10-19 |
US5297195A (en) | 1994-03-22 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
FG2A | Definitive protection |
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