Classifications

• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M1/00—Substation equipment, e.g. for use by subscribers
  • H04M1/006—Call diverting means
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M1/00—Substation equipment, e.g. for use by subscribers
  • H04M1/56—Arrangements for indicating or recording the called number at the calling subscriber's set
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M1/00—Substation equipment, e.g. for use by subscribers
  • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M1/00—Substation equipment, e.g. for use by subscribers
  • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
  • H04M1/725—Cordless telephones
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/42025—Calling or Called party identification service
  • H04M3/42034—Calling party identification service
  • H04M3/42059—Making use of the calling party identifier
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
  • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M1/00—Substation equipment, e.g. for use by subscribers
  • H04M1/26—Devices for calling a subscriber
  • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
  • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
  • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M2203/00—Aspects of automatic or semi-automatic exchanges
  • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
  • H04M2203/551—Call history
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M2250/00—Details of telephonic subscriber devices
  • H04M2250/60—Details of telephonic subscriber devices logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs

Definitions

• the field of the invention relates to the field of communication networks.
• the invention relates to call transfer from a first fixed communication terminal, located in a local communication network, to a second fixed communication terminal also located in said local network.
• Such a service thus allows a user who must be absent from a place in which is established the fixed communication line to which his fixed telephone is connected, to be able to continue to receive incoming calls on his usual fixed telephone, on a another fixed telephone located in the place where the said user is supposed to be.
• a disadvantage of a te! service lies in the fact that the user must first provide the operator with the telephone number of a fixed telephone of his choice. Thus, in the case where the user changes number, the latter must again contact his operator to provide him with the new number which will be assigned to the transfer of call in replacement of the previous one.
• a company is generally equipped with a switchboard which is intended to transfer the incoming calls that reach it to the fixed telephone of the employee concerned by the call. Such a transfer is performed either manually, that is to say on the initiative of an operator in charge of the switchboard, or automatically through a voice menu.
• a disadvantage of "manual" call transfer is that the caller is often put on hold while the attendant is able to reach the called employee, which sometimes discourages a particularly busy caller who, in the end , ends up hanging up.
• a disadvantage of "automatic" call transfer is that the caller is forced to navigate a menu before he can be connected to the called party, which can also discourage the caller.
• menu usually allows the caller to be put in contact with a person attached to a particular department of the company (commercial service, accounting department, after-sales service, etc.), this person not necessarily the person with which the appellant really wanted to communicate.
• One of the aims of the invention is to overcome disadvantages of the state of the art mentioned above.
• the present invention relates to an incoming call transfer method, intended for a first fixed communication terminal located in a local network, to a second fixed communication terminal belonging to a plurality of fixed communication terminals located in said local area network.
• Such an arrangement thus makes it possible to automatically transfer an incoming call on a fixed telephone to another fixed telephone which is that of the person considered to be the best concerned by the incoming call.
• the invention makes it possible to obtain the transfer of the call from the customer to the fixed telephone of the person already contacted by the customer during one or more previous calls.
• the pre-registration of the call data associated with the fixed communication terminals of the plurality of fixed terminals is performed in response to a request for discovery of the latter transmitted in the local network.
• Such an arrangement thus makes it possible, within the same local network, to identify a set of fixed communication terminals that can be selected during a subsequent transfer of incoming call on the first fixed telephone.
• the aforementioned discovery request is sent from a local terminal located in the local network, such a request being in accordance with a communication protocol adapted to said local terminal and to said fixed communication terminals.
• Such an arrangement makes it possible to take advantage of the transparent interoperability offered by the DLNA (Digital Living Network Alliance) standard between the different terminals connected to a local network, such as in particular between a network.
• a local terminal such as a home or enterprise gateway or else a digital decoder such as a Set-Top-Box, and, on the other hand, several fixed communication terminals present in the local network.
• the aforementioned terminals each comprise a module operating for example according to the UPnP (Universal Plug and Play) protocol.
• UPnP Universal Plug and Play
• the call data associated therewith are selected from at least the incoming call data, the outgoing call data, the data of the directory of said fixed communication terminal discovered.
• Such an arrangement thus makes it possible to recover in the local network, whenever a fixed terminal is discovered in the latter, either the incoming and / or outgoing calls, the directory, or both the incoming and / or outgoing calls. and the directory, of the fixed terminal discovered.
• Such information thus collected is intended to be used subsequently in the call transfer, as selection parameters of the most relevant fixed terminal with respect to the incoming call received on the first fixed terminal.
• the comparing step comprises determining, for any discovered fixed communication terminal, the number of incoming / outgoing calls corresponding to the incoming call.
• the selection, as the second fixed communication terminal, of the most relevant fixed terminal with respect to the incoming call received on the first fixed communication terminal is a function of the highest occurrence of incoming / outgoing calls in the call history of said second fixed terminal whose number corresponds to that of the incoming call.
• the comparison step comprises determining, for any discovered fixed communication terminal, the presence of the number of the incoming call in the directory of said terminal.
• the selection, as the second fixed communication terminal, of the most relevant fixed terminal with respect to the incoming call received on the first fixed communication terminal is function the presence of the incoming call number in the directory of one of the fixed terminals previously identified in the local network.
• Such a provision may be implemented as an alternative to the above provision.
• Such an arrangement can also be implemented cumulatively in the above arrangement, so as to refine the selection of the second fixed communication terminal to which to redirect the incoming call.
• the incoming call is transferred to the first fixed communication terminal or to another fixed communication terminal. selected from the plurality of fixed terminals.
• the call transfer system according to the invention is thus made more user-friendly for the caller, the latter always having the possibility of being put in contact with a person.
• the selection steps of the preferred fixed communication terminal and call transfer control are pre-configured by the user by executing a human / machine interface program stored in a local terminal attached to the local network.
• the aforementioned configuration can be performed advantageously by the user, using the gateway or Set-top-Box mentioned above, since the latter provide the execution of the aforementioned man / machine interface.
• the present invention relates to a fixed communication terminal attached to a local network.
• the fixed terminal according to the invention comprises:
• o retrieve the call number of the selected fixed communication terminal, o redirect the incoming call to the selected fixed communication terminal associated with the retrieved call number.
• the present invention also relates to an incoming call transfer control device for a first fixed communication terminal, located in a local network, to a second fixed communication terminal belonging to a plurality of terminals. stationary communications located in the above-mentioned local network.
• Such a device is remarkable in that it comprises:
• such a control device can be implemented in a local terminal controllable by the telecommunications operator, such as for example an interconnection device between the aforementioned local network and a wide area network, such as for example the Internet.
• an interconnection device is a home or enterprise gateway.
• the call transfer control device further comprises storage means for previously recording call data associated with any fixed communication terminal located in the local network.
• the present invention relates to an incoming call transfer system for a first fixed communication terminal, located in a local area network, to a second fixed communication terminal forming part of a plurality of fixed communication terminals. located in the above-mentioned local network.
• the first fixed terminal comprises means for transmitting, in the local network, according to a communication protocol adapted to the first fixed terminal, a message containing the data of an incoming call received by the first fixed terminal,
• the incoming call transfer control device comprises:
• the first fixed terminal further comprising :
• the invention also relates to a computer program comprising instructions for executing the steps of the call transfer method mentioned above, when the program is executed by a computer.
• a program can use any programming language, and be in the form of source code, object code, or intermediate code between source code and object code, such as in a partially compiled form, or in any another desirable form.
• Still another object of the invention is directed to a computer readable recording medium, and including computer program instructions as mentioned above.
• the recording medium may be any entity or device capable of storing the program.
• a medium may comprise storage means, such as a ROM, for example a CD ROM or a microelectronic circuit ROM, or a magnetic recording medium, for example a floppy disk or a Hard disk.
• such a recording medium may be a transmissible medium such as an electrical or optical signal, which may be conveyed via an electrical or optical cable, by radio or by other means.
• the program according to the invention can be downloaded in particular on an Internet type network.
• such a recording medium may be an integrated circuit in which the program is incorporated, the circuit being adapted to execute the method in question or to be used in the execution of the latter.
• the fixed communication terminal, the call transfer control device, the aforementioned system and computer program have at least the same advantages as those conferred by the method according to the present invention.
• FIG. 1 is a representation of the general architecture in which the call transfer method according to one embodiment of the invention is implemented
• FIG. 2 is a detailed schematic representation of certain elements of the call transfer system according to the invention
• FIG. 3 represents a flowchart of the procedure for discovering the fixed communication terminals represented in FIG. 1;
• FIG. 4 represents the contents of a database of the call transfer control device, according to one embodiment
• FIG. 5 represents a flowchart of the call tranfer method according to the invention.
• FIG. 1 generally represents, in one embodiment, the call transfer system, in which the call transfer method according to the invention is implemented.
• the call transfer system is located in a local area network RL which comprises:
• a first fixed communication terminal TF attached to the local network RL and adapted to receive telephone calls such as the call;
• APE from a TC fixed or mobile communication terminal
• a call transfer control device CTA attached to the local network RL and adapted to transfer the incoming call APE to a second fixed communication terminal selected from among a plurality of fixed communication terminals, for example three in number on the Figure 1 and designated by references TPF1, TPF2 and TPF3.
• the fixed terminals TF, TPF1, TPF2 and TPF3 are adapted to operate in a fixed communication network RF such as a fixed telephone network, for example of the PSTN type (of the English "Public
• each of said fixed terminals consists for example of a telephone which is either connected to the fixed network RF by a wired connection, or in accordance with a wireless telephone communication protocol, for example
• the fixed telephone network is here coupled to the local network RL, in a very conventional way.
• the local area network RL is for example an Ethernet network implementing the WiFi wireless link protocol.
• the local area network RL can be a home network as well as a local area network consisting of part or all of wireless segments.
• the LAN RL is enterprise type (Intranet for example).
• the first fixed communication terminal TF consists of a conventional telephone switchboard and the fixed communication terminals TPF1, TPF2 and TPF3 respectively belong to three different persons in the company, who may or may not be part of the same service.
• the call transfer control device CTA is installed in a local terminal located in the local network RL
• the local terminal is a GAT interconnection device, such as in particular an enterprise gateway, capable of interconnecting the local network RL to an Internet-type wide area network (not shown).
• GAT interconnection device such as in particular an enterprise gateway, capable of interconnecting the local network RL to an Internet-type wide area network (not shown).
• the local terminal could be a Set-Top-Box.
• the first fixed terminal TF and the device CFA can be part of one and the same equipment.
• the first fixed terminal TF conventionally comprises a first communication module MCT1 able to transmit or receive telephone calls via the fixed communication network RF.
• the first fixed terminal TF further comprises a second MCT2 communication module which is adapted to:
• the communication module MCT2 is a software module capable of implementing a signaling protocol, such as for example a "Telephony Server” module operating according to the "UPnP Telephony” protocol.
• the first fixed terminal TF comprises a processing module MTR to which all the elements of the first fixed terminal TF are connected and which is intended to control its operation.
• Said processing module is software that is stored in a read-only memory (not shown) of the first fixed terminal TF.
• Such an MTR processing module is particularly suitable for:
• the call transfer control device CTA comprises an MCC communication module that is adapted to:
• the communication module MCC is a software module able to implement the "UPnP Telephony" signaling protocol.
• the call transfer control device CTA further comprises a detection module able to determine that the fixed terminals TPF1, TPF2 or TPF3 are or are not connected to the local network RL.
• such a detection module advantageously consists in the MCC module "UPnP Telephony" which is configured conventionally to discover and control in the local network, according to the "UPnP Telephony" protocol, any terminal capable of being connected to the local network, in particular the fixed terminals TPF1, TPF2, TPF3.
• the MCC module consists more precisely of a "UPnP Telephony" control station.
• the fixed terminals TPF1, TPF2 and TPF3 comprise respectively a communication module (not shown) which also operates according to the "UPnP Telephony" protocol, such as in particular a "Telephony Server” module.
• the call transfer control device CTA further comprises, according to the invention, a database BD stored in a memory (not shown) of the device and intended to store, in connection with each fixed communication terminal discovered, via a database manager GBD, certain characteristics of said fixed terminal discovered, such as in particular:
• the aforementioned features are, in the example shown, stored in the database BD in the form of an XML file.
• the call transfer control device CTA also comprises, according to the invention, a processing software module, denoted LOG, which is stored in a read-only memory (not shown) of the CTA device. .
• the processing module LOG notably comprises:
• an activation module ACT able to control, at each incoming APE call identified in the message REQ received by the detection module MCC, the "discovery" function of the latter, so as to detect the actual connection, in the local network of at least one fixed terminal, among the plurality of fixed terminals TPF1, TPF2, TPF3,
• a calculation module CAL which is activated when such an effective connection has been detected, said module CAL being able to make a comparison between, on the one hand, the data of the incoming call APE, and, on the other hand, , the call data associated with each fixed terminal TPF1, TPF2, TPF3 connected to the local network RL, which were previously registered in the base during the discovery phase mentioned above, but also during any previous discovery phases,
• a selection SEL module as a second fixed communication terminal to which to redirect the APE incoming call, of a preferred fixed communication terminal, among the fixed terminals TPF1, TPF2, TPF3, according to a criterion of similarity between the call data associated with the latter and the data of the APE incoming call,
• control module CTRL of the detection module MCC so that the latter transmits, in the local network RL, to the first termina! fixed TF, said CMD command for transferring said incoming call APE.
• FIGS. 1 to 3 the procedure for discovering the fixed terminals TPF1, TPF2 and TPF3 which is implemented before the call transfer according to the invention will be described.
• the communication module MCC of the CTA device for call transfer control sends, to the "Telephony Server" module of the fixed terminal TPF1, the fixed terminal.
• TPF2 and the TPF3 fixed terminal a RDE discovery request, according to the "UPnP Telephony" protocol.
• the "Telephony Server" module of the fixed terminal TPF1 sends to the communication module MCC of the device CTA a UPnP response ID1 which contains an identifier of the fixed terminal TPF1.
• the response ID1 contains a link urll to which the device CTA is intended to access to retrieve the identifier of the terminal fixeTPFl.
• the response ID1 is written: "HTTP 200 OK LOCATION: urll”.
• the "Telephony Server" module of the fixed terminal TPF2 sends to the communication module MCC of the device CTA a UPnP response ID2 which contains an identifier of the fixed terminal TPF2.
• the response ID2 contains a link url2 to which the device CTA is intended to access to retrieve the identifier of the fixed terminal TPF2.
• the response ÎD2 is written as "HTTP 200 OK LOCATION: ur! 2".
• the "Telephony Server" module of the fixed terminal TPF3 sends to the communication module MCC of the device CTA a UPnP response ID3 which contains an identifier of the fixed terminal TPF3.
• the response ID3 contains a link url3 to which the device CTA is intended to access to retrieve the identifier of the fixed terminal TPF3.
• the ID3 response is written: "HTTP 200 OK LOCATION: url3".
• steps D2, D3 and D4 mentioned above can be carried out simultaneously or one after the other, in any order.
• the CTA device sends a connection request RC1 to the urll, via a browser, not shown, such as, for example, the browser of the home gateway GAT in which the control device CTA is installed.
• the request RC1 is written: "HTTP G AND urll".
• the "Telephony Server" module of the fixed terminal TPF1 sends in response to the CTA device a description wire file which is of XML type, and whose "friendlyName” parameter contains the fixed terminal call number NI. TPFl.
• the device CTA sends a connection request RC2 to url2.
• the request RC2 is written: "HTTP GET url2".
• the module "Telephony Server" of the fixed terminal TPF2 sends, in response to the device CTA, a description file F12 which is of XML type, and whose parameter "friendlyName" contains the call number N2 of the fixed terminal TPF2.
• the CTA device sends a connection request RC3 to url3.
• the request RC3 is written: "HTTP GET url3".
• the "Telephony Server” module of the fixed terminal TPF3 sends, in response to the CTA device, a description file F13 which is of XML type, and whose "friendlyName” parameter contains the call number N3 of the fixed terminal TPF3.
• the MCC communication module of the CTA device sends to the "Telephony Server" module of the fixed terminal TPF1, a UPnP type request RHA1, in retrieval of the call history of said fixed terminal.
• the request RHAl is written "Action UPnP GetCalILogs".
• the "Telephony Server" module of the fixed terminal TPF1 sends, in response to the MCC communication module of the CTA device, a description file F21 which is of XML type and which contains in particular the time of each incoming and / or outgoing call associated with the fixed terminal TPF1, as well as the caller and / or called numbers.
• step D8 can be implemented directly following the aforementioned step D5.
• the communication module CC of the device CTA sends to the module "Telephony Server" of the fixed terminal TPF2, a request RHA2 type UPnP, recovery of the call history of said fixed terminal.
• the RHA2 request is written in the same way as the RHA1 request above.
• the "Telephony Server" module of the fixed terminal TPF2 sends, in response to the MCC communication module of the CTA device, a description file F22 which is of XML type and which notably contains the time of each incoming call. and / or outgoing associated with the fixed terminal TPF2, as well as the numbers of callers and / or called.
• step D9 may be implemented directly following the aforementioned step D6.
• the MCC communication module of the CTA device sends to the "Telephony Server" module of the fixed terminal TPF3, a UPnP type request RHA3, retrieving the call history of said fixed terminal.
• the request RHA3 is written in the same way as the requests RHA1 and RHA2 above.
• the "Telephony Server" module of the fixed terminal TPF3 sends, in response to the CTA MCC communication module, a description file F23 which is of XML type and which notably contains the time of each incoming call. and / or outgoing associated with the fixed terminal TPF3, as well as the numbers of callers and / or called.
• step D10 can be implemented directly following the aforementioned step D7.
• the MCC communication module of the CTA device sends to the "Telephony Server" module of the fixed terminal TPF1, a UPnP type REP1 request, in recovery of the telephone directory of said fixed terminal.
• the request REP1 is written:
• the "Telephony Server” module of the fixed terminal TPF1 sends, in response to the MCC communication module of the CTA device, a description file F31 which is of XML type and which contains in particular the fixed and / or mobile of each contact registered in the telephone directory of the fixed terminal TPF1.
• the DU step can be implemented directly following the aforementioned step D8.
• the MCC communication module of the device CTA transmits, to the "Telephony Server" module of the fixed terminal TPF2, an UPnP type request EP2, in recovery of the telephone directory of said fixed terminal,
• the request REP2 is written in the same way as the aforementioned request REP1.
• the fixed terminal TPF2 sends, in response to the CTA MCC communication module, a description file F32 which is of XML type and which contains in particular the fixed and / or mobile call numbers of each contact. stored in the TPF2 fixed terminal telephone directory.
• step D12 can be implemented directly following the aforementioned step D9.
• the MCC communication module of the CTA device sends, to the "Telephony Server" module of the fixed terminal TPF3, a UPnP type REP3 request, retrieving the telephone directory of said fixed terminal.
• the REP3 request is written in the same way as the REP1 and
• the fixed terminal TPF3 sends, in response to the CTA MCC communication module, a description file F33 which is of XML type and which contains in particular the fixed and / or mobile call numbers of each contact. stored in the TPF3 fixed terminal telephone directory.
• step D13 can be implemented directly following the aforementioned step D10.
• the database manager GBD shown in FIG. 2 processes the storage, in the database BD, of the information received by the device CTA during the steps D1 to D13 mentioned above.
• the database BD contains for this purpose a table TAB with two inputs comprising, on the abscissa, the data concerning a call, and on the ordinate, the data concerning the users of the fixed terminals TPF1, TPF2 and TPF3. .
• the fixed terminals TPF1 and TPF2 belong respectively to two distinct persons UT1 and UT2 of the same service, for example the teleasssitance service of the company in which the local network RL is installed, and that the fixed terminal TPF3 belongs to a person UT3 of another department of this company, such as for example the commercial sercice.
• Each user UT1, UT2 and UT3 is associated, in the table TAB, the respective number NI, N2, N3 of its fixed terminal, TPF1, TPF2, TPF3, the history of its incoming / outgoing calls, the telephone numbers of his phone book.
• the steps D1 to D14 are repeated several times over time, preferably at regular time intervals (every 6 hours for example) previously configured in the control device CTA.
• the database BD can be updated as often as necessary.
• each user can take note of the information collected in the table TAB during the steps D1 to D14 mentioned above, means of a terminal connected to the gateway GAT, in the local network RL.
• the terminal is a laptop OP.
• such a terminal could be the mobile terminal of the user UT1, UT2 or UT3.
• the terminal could be a television receiver.
• the gateway GAT thus offers the user a man / machine interface viewable on the screen of the laptop OP, which allows the user to change the configuration of the table TAB. For example, the user could delete the automatic call transfer for certain hours or change himself the number of a terminal to which to carry out the call transfer.
• the telephony module CT1 of the fixed terminal TF receives an incoming call APE, via the fixed communication network RF.
• the number corresponding to the incoming call is, for example, the number 06.xy.xy.xy.xy stored in the table TAB of FIG. 4.
• the processing module MTR of the fixed terminal TF controls the module UPnP MCT2 of the latter, so that the fixed terminal TF emits a message REQ containing the data of the incoming call APE, to destination of the CTA control device.
• the module CAL of the control device CTA determines, from the table TAB previously stored in the database BD, which of the fixed terminals TPF1, TPF2, TPF3 which has the largest number of incoming calls, the number of which corresponds to the number of the APE call, 06.xy.xy.xy.xy. According to the table TAB, it is the fixed terminal TPF2 of the user UT2.
• the SEL module of the control device CTA selects the fixed terminal TPF2, as the preferred fixed terminal to which the APE call is transferred, and transmits the call number N2 associated with the fixed terminal TPF2. , to the control module CTRL of the control device CTA.
• the CTRL module of the CTA control device activates the UPnP MCC module thereof in order to send, in the local network RL, a UPnP CMD command for transferring said incoming call APE, to the module UPnP MCT2 of the fixed terminal TF, said CMD command containing the call number N2 of the fixed terminal TPF2.
• the processing module MTR of the fixed terminal TF extracts from the received CMD command the call number N2 of the fixed communication terminal TPF2 which has been selected to receive the incoming call APE.
• the processing module MTR controls the telephony module MCT1 of the fixed terminal TF so that the latter redirects the incoming call APE to said fixed terminal TPF2 selected from the call number N2 of the latter.
• the steps C3a to C7a are repeated, once the module CAL of the control device CTA has determined to again, from the table TAB of FIG. 4, which of the fixed terminals TPF2, TPF3 has the largest number of incoming calls, the number of which corresponds to the number of the call APE, 06.xy.xy. xy.xy. According to the table TAB, it is the fixed terminal TPF1 of the user UT2 and the incoming call APE will be transferred to the latter at the end of the step C7a, as shown in dotted line on the figure 1.
• the incoming call APE can be transferred to the first fixed terminal TF, in this case the company standard.
• the caller who is for example a client of the company in which the users UT1, UT2, UT3 work, has the possibility, even if the call to the user UT2 does not exist. does not succeed, to be welcomed by the UT1 user who, working in the same service as the UT2 user, will be the most competent person to answer the customer's questions.
• the module CAL of the control device CTA is not able to determine, from the table TAB, which of the fixed terminals TPF1, TPF2, TPF3 has the largest number of incoming calls, whose number corresponds to the number of the APE call, 06.xy.xy.xy, xy
• the module CAL during a step C3b, then determines, from the table TAB, which is the fixed terminal TPF1, TPF2, TPF3, which has the largest number of outgoing calls, the number of which corresponds to the number of the call APE, 06.xy.xy.xy.xy. According to the table TAB, it is always the fixed terminal TPF2 of the user UT2.
• the SEL module of the control device CTA selects the fixed terminal TPF2 as a preferred fixed terminal to which transfer the APE call and transmit the N2 call number associated with the fixed terminal
• CTA activates the UPnP MCC module of the latter so as to transmit, in the local network RL, a UPnP CMD command for the transfer of said incoming call APE, to the UPnP module MCT2 of the fixed terminal TF, said CMD command containing the number of N2 call of fixed terminal TPF2.
• the processing module MTR of the fixed terminal TF extracts from the received CMD command the call number N2 of the fixed terminal TPF2 which has been selected to receive the incoming call APE.
• the processing module MTR controls the telephony module MCT1 of the fixed terminal TF so that the latter redirects the incoming call APE to said fixed terminal TPF2 selected from the call number N2 of the latter .
• the call is transferred either to one of the fixed telephones TPF1, TPF3, after reiteration of the steps C3b to C7b, or to the switchboard TF, as has been explained above.
• step C3b If, during the above-mentioned step C3b, the module CAL of the control device CTA is not able to determine, from the table TAB, which of the fixed terminals TPF1, TPF2, TPF3 has the largest number outgoing calls, the number of which corresponds to the number of the APE call,
• TAB which is the fixed terminal TPF1, TPF2 or TPF3, which contains the number of the call APE in its directory. According to the table TAB, it is the TPF3 fixed terminal of the user UT3 which is part of the commercial service.
• the SEL module of the control device CTA selects the fixed terminal TPF3 as the preferred fixed terminal to which to transfer the APE call and transmits the call number N3 associated with the fixed terminal.
• the CTA activates the UPnP MCC module of the latter so as to transmit, in the local network RL, a UPnP CMD command for the transfer of said incoming call APE, to the UPnP module MCT2 of the fixed terminal TF, said CMD command containing the number of call N3 of the fixed terminal TPF3.
• the processing module MTR of the fixed terminal TF extracts from the received CMD command the call number N3 of the fixed terminal TPF3 which has been selected to receive the incoming call APE.
• the processing module MTR controls the telephony module MCT1 of the fixed terminal TF so that the latter redirects the incoming call APE to said fixed terminal TPF3 selected from the call number N3 of the latter .
• the call is transferred either to one of the other fixed telephones TPF1, TPF2, after reiteration of the steps C3c to C7c, or to the switchboard TF, as this has been explained above.
• step C3c If during the above-mentioned step C3c, the module CAL of the control device CTA is not able to determine, from the table TAB, which of the fixed terminals TPF1, TPF2, TPF3 which contains the number of the APE call in its directory, the switchboard TF responds directly to the APE call during a step C8.
• steps C3a-C7a, C3b-C7b, C3c-C7c can be performed in a different order from that just described.
• steps C3c-C7c could be implemented before steps C3a-C7a.

Landscapes

• Engineering & Computer Science (AREA)
• Signal Processing (AREA)
• Computer Networks & Wireless Communication (AREA)
• Business, Economics & Management (AREA)
• Marketing (AREA)
• Telephonic Communication Services (AREA)
• Sub-Exchange Stations And Push- Button Telephones (AREA)

Applications Claiming Priority (2)

Publications (1)

Family

ID=43568176

Family Applications (1)

Country Status (5)

Families Citing this family (1)

Family Cites Families (28)

• 2011
  • 2011-05-05 JP JP2013509595A patent/JP5826254B2/ja not_active Expired - Fee Related
  • 2011-05-05 US US13/697,255 patent/US20130083914A1/en not_active Abandoned
  • 2011-05-05 CN CN201180034354.2A patent/CN103004175B/zh not_active Expired - Fee Related
  • 2011-05-05 EP EP11723569A patent/EP2569928A1/de not_active Withdrawn
  • 2011-05-05 WO PCT/FR2011/051018 patent/WO2011141664A1/fr active Application Filing

Non-Patent Citations (2)

Also Published As

Similar Documents

Legal Events