EP2430622B1 - Device for centrally monitoring the operation of automatic teller machines - Google Patents

Device for centrally monitoring the operation of automatic teller machines Download PDF

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Publication number
EP2430622B1
EP2430622B1 EP10715515.2A EP10715515A EP2430622B1 EP 2430622 B1 EP2430622 B1 EP 2430622B1 EP 10715515 A EP10715515 A EP 10715515A EP 2430622 B1 EP2430622 B1 EP 2430622B1
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Prior art keywords
switch
functional
automatic teller
evaluation device
trend
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German (de)
French (fr)
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EP2430622A1 (en
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Robert Kamuf
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Wincor Nixdorf International GmbH
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Wincor Nixdorf International GmbH
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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
    • G07F9/026—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]

Definitions

  • the invention relates to a device for the central monitoring of the operation of ATMs in which the input or output of banknotes is controlled by actuators depending on a program and sensor signals and records from function signal patterns of the ATM or its modules generated in sections and these are transmitted to a central evaluation where the function signal patterns are compared in time with predetermined function signal patterns.
  • ATMs are preferably operated in so-called equipment parks.
  • the transmission of the data records can be done via a network assigned to the equipment park, via the Internet or via a data storage such as a computer. As a USB memory or a CD / DVD can be made.
  • the transmitted data records are analyzed in order to block the cash dispensing, to initiate an error signal or to completely shut off the respective bank machine in the event of a malfunction or failure of a machine or a component (eg cash module). Subsequently, maintenance or repairs can then be made.
  • a method for predicting error conditions of a machine in which, in a first phase, operating patterns of the machine are detected that exist before the occurrence of error states of the machines.
  • the current operating data are monitored for the presence of the patterns determined in the first phase using the same pattern recognition method. In the presence of such a pattern, an imminent error condition is inferred.
  • the invention solves this problem in a device of the type mentioned above in that the data sets are generated from functional signals of the actuators and sensors of the ATM that derived the functional features of the respective sensor or actuator in the central monitoring device from the data sets and corresponding with them Functional characteristics from previous evaluation periods are compared, and that the comparison results are compared with standard values, when exceeded, a warning signal is given.
  • the invention is based on the consideration that detecting temporal changes of the functional features of elements which ultimately execute the individual mechanical switching functions in a banknote transport in an automatic teller machine, enables an early recognition of the tendency for a malfunction in a sensor or actuator.
  • a feature of an actuator is its response time, for example.
  • a functional feature of a sensor is, for example, its signal amplitude.
  • such monitoring does not consist in simply detecting malfunctions in the operation of an automatic teller machine, but the function signals of actuators and sensors available in normal operation are used to detect error trends at an early stage and to replace such actuators or sensors in the course of any required maintenance work where a malfunction is expected.
  • Fig. 1 shows the basic structure of a bank machine, as far as it is relevant to the invention.
  • a system computer 10 which controls control units (sub-controllers) 13, 14,..., 1n during operation of the automatic teller machine in interaction with a control logic (master controller) 11 via a so-called CAN bus.
  • actuators are motors for belt drives, paddles, stacking wheels, rollers, solenoids for switches, etc.
  • sensors are light barriers, microswitches, Hall sensors, etc.
  • a plurality of sensors and actuators are arranged on the transport path of the banknotes, which are supplied via the control logic 11 with commands resulting from an operating program stored in the system computer 10.
  • the course of the operating program is influenced by sensor signals which signal the actuation of the actuators and / or the passage of banknotes on the transport path.
  • data sets which represent the operation of the sensors and the actuators as sensor data and actuator data are generated from the signals which occur during operation of the sensors and the actuators (command signals). These data sets are provided with a time information (time stamp) so that their occurrence or the occurrence of the command signals can be temporally classified when the data records are recorded in the system computer 10 or transmitted to a central evaluation device.
  • time stamp time information
  • a maintenance network for a fleet of equipment which consists of several cash machines ATM.
  • a central evaluation device 20 is provided for the ATMs ATM1 to ATMm and ATMm + 1 to ATMn. These ATMs are installed in two banks 21 and 22.
  • the ATMs ATM1 and ATM2 of the bank 21 are connected via network connections 23 and 24 and a server 25 and a network connection 26 to the central evaluation device 20.
  • the network connections may be wired and e.g. be conducted over the internet.
  • a wireless connection to the central monitoring device 20 is also conceivable.
  • the ATMs ATM3 to ATMm of the bank 21 and the ATMs ATMm + 1 and ATMm + 2 of the bank 22 are each connected via a direct network connection 27 , .28 with the central evaluation device 20.
  • Each evaluating in the evaluation 20 data set is valid for a predetermined period of z. A day.
  • the data sets may also be stored by means of read-only memory 29, e.g. be transferred to the central evaluation device 20 by means of USB memory or by means of CD / DVD.
  • a turnout consists of a switch element, a lifting magnet acting as an actuator and a light barrier that controls the point position monitored and therefore has the function of a sensor.
  • the switch element is switched or brought from a first to a second position by the solenoid, so the actuator is energized and moves the switch element. When it moves through the light path of the light barrier, this emits a sensor signal. If the actuator and the sensor data of this function are recorded, the switching time of the switch can be calculated from a temporal consideration of the moment of energization of the lifting magnet and the time of passage of the switch element through the light path of the light barrier. This switching time is an operating characteristic of the switch, which can be further investigated in the central evaluation.
  • Fig. 3 schematically shows a switch mechanism with a switch element 30 which is actuated by a solenoid 31 by this it pivots about a rotation axis 33.
  • the switch element 30 has a curved light surface 34, which can be pivoted in a manner not shown here in a transport path to change the transport direction of a striking on her bill. This process is performed by means of a light barrier 32 to the associated control unit 13, 14, ... 1n ( Fig. 1 ), which emits corresponding function signals to the associated control logic 11, so that existing sensor data and actuator data in the system computer 10 (FIG. Fig. 1 ) of the ATM can be stored in order to then periodically as data sets to the central evaluation device 20 ( Fig. 2 ) transferred to.
  • the determined from each record a function feature, ie z. B. the switching time of in Fig. 3 shown switch, compared with corresponding features of this switch from past evaluation periods. If from these comparisons a tendency z. B. to extend the switching time the switch is recognizable, it can be compared with the standard sizes specified for the entire equipment park. Exceeding the specified standard size can then lead to a warning signal.
  • a function feature ie z. B. the switching time of in Fig. 3 shown switch
  • step S1 If a current record z. B. from the ATM machine ATM1n the bank 22 to the central evaluation device 20 ( Fig. 2 ), it is input thereto in a step S1.
  • step S2 the switching time of the switch 30 (FIG. Fig. 3 ).
  • step S3 the switching time of the switch 30 calculated in step S2 is compared with earlier switch times of this switch, which in the central evaluation device 20 (FIG. Fig. 2 ) were saved.
  • the step S3 shows the comparison of the switching time with earlier switching times, which were recorded for example on 01.05.2007 and 01.05.2008.
  • For the current switching time of 01.05.2009 results in a value of 140 milliseconds, while the previous switching times are 80 milliseconds and 100 milliseconds.
  • step S4 it is determined whether a tendency is recognizable from the switching times compared with each other in step S3. There is a tendency to extend the switching time. If this tendency is detected in step S4, it is compared in step S5 with a trend norm, which may be, for example, 20 milliseconds / year. If this tendency norm is exceeded, which applies to the values 100 milliseconds and 140 milliseconds in step S3, a corresponding decision is made in step S6 and a warning signal is output in step S7. In step S8, the last determined switching time of the switch 30, so for the present example, the time 140 milliseconds, stored so that it is available for future analysis.
  • a trend norm which may be, for example, 20 milliseconds / year.
  • step S6 If it is determined in step S6 that the predefined trend standard has not been exceeded, the procedure immediately goes to step S8 and the determined switching time of the switch 30 is stored. Also, the switching time is stored in step S8 immediately after step S4 if a tendency for change should not occur.
  • a function feature can be determined for any mechanical and / or electrical functions of a bank machine, which is evaluated centrally. Since it is stored at the same time and compared with previously determined functional features, it is possible to carry out a tendency analysis and to create trend norms for a device park. If these tendency norms are exceeded, then mechanical and / or electrical elements can be replaced before they fail due to fundamental malfunction.
  • the central evaluation device 20 (FIG. Fig. 2 ) works with the same information as that in the control logic 11 of a cash dispenser ATM ( Fig. 1 ) operating program. In this way, the operating behavior of the ATM ATM can be assessed in detail, and behavior characteristics can be determined at the end of an operating time period, which could cause a functional error at a later time. This makes it possible to take preventive measures in the context of maintenance already in the absence of the failure of individual elements would not be prevented and a complete shutdown of a cash machine would be required.

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Finance (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
  • Testing And Monitoring For Control Systems (AREA)

Description

Die Erfindung betrifft eine Einrichtung zum zentralen Überwachen des Betriebes von Bankautomaten, in denen die Eingabe oder Ausgabe von Banknoten abhängig von einem Programm und Sensorsignalen mittels Aktoren gesteuert wird und Datensätze aus Funktionssignalmustern des Bankautomaten oder seiner Module zeitabschnittsweise erzeugt und diese an eine zentrale Auswerteeinrichtung übertragen werden, wo die Funktionssignalmuster zeitabschnittsweise mit vorgegebenen Funktionssignalmustern verglichen werden.The invention relates to a device for the central monitoring of the operation of ATMs in which the input or output of banknotes is controlled by actuators depending on a program and sensor signals and records from function signal patterns of the ATM or its modules generated in sections and these are transmitted to a central evaluation where the function signal patterns are compared in time with predetermined function signal patterns.

Bankautomaten werden vorzugsweise in sogenannten Geräteparks betrieben. Die Übertragung der Datensätze kann über ein dem Gerätepark zugeordnetes Netzwerk, über das Internet oder über einen Datenspeicher wie z. B. einen USB-Speicher oder eine CD/DVD vorgenommen werden. In der zentralen Auswerteeinrichtung werden die übertragenen Datensätze analysiert, um bei einer Fehlfunktion oder einem Ausfall einer Maschine bzw. einer Komponente (z. B. Cash-Modul) die Geldausgabe zu sperren, eine Fehlersignalgabe zu veranlassen oder den betreffenden Bankautomaten ganz abzuschalten. Anschließend können dann Wartungsarbeiten oder auch Reparaturen vorgenommen werden.ATMs are preferably operated in so-called equipment parks. The transmission of the data records can be done via a network assigned to the equipment park, via the Internet or via a data storage such as a computer. As a USB memory or a CD / DVD can be made. In the central evaluation device, the transmitted data records are analyzed in order to block the cash dispensing, to initiate an error signal or to completely shut off the respective bank machine in the event of a malfunction or failure of a machine or a component (eg cash module). Subsequently, maintenance or repairs can then be made.

Der durch Wartung und Reparaturen verursachte Zeit- und Kostenaufwand kann abhängig vom Alter und dem Einsatzort eines Bankautomaten beträchtlich sein. Dies gilt besonders für Geräteparks, bei denen zwischen den Einsatzorten von Bankautomaten und zentralen Wartungs- und Reparaturstellen lange Wege zurückzulegen sind, wodurch Stillstandszeiten verursacht werden und der Kostenaufwand unerwünscht ansteigt.The time and expense associated with maintenance and repairs may be significant, depending on the age and location of a cash dispenser. This is especially true for equipment parks where between the locations of ATMs and central maintenance and repair centers are long ways to cover, causing downtime and cost increases undesirable.

Aus dem Dokument WO 02/054223 A1 ist ein Verfahren zum Vorhersagen von Fehlerzuständen einer Maschine bekannt, bei dem in einer ersten Phase in Betriebsdaten der Maschine Muster erkannt werden, die vor dem Auftreten von Fehlerzuständen der Maschinen vorliegen. In einer sich an die erste Phase anschließenden zweiten Phase werden die aktuellen Betriebsdaten mit dem gleichen Mustererkennungsverfahren auf das Vorliegen der in der ersten Phase ermittelten Muster überwacht. Beim Vorliegen eines solchen Musters wird auf einen bevorstehenden Fehlerzustand geschlossen.From the document WO 02/054223 A1 For example, a method is known for predicting error conditions of a machine in which, in a first phase, operating patterns of the machine are detected that exist before the occurrence of error states of the machines. In a second phase following the first phase, the current operating data are monitored for the presence of the patterns determined in the first phase using the same pattern recognition method. In the presence of such a pattern, an imminent error condition is inferred.

Weitere Verfahren zur Überwachung von Maschinen sind aus den Dokumenten EP 1 672 500 A2 und GB 2 290 872 A bekannt.Other methods for monitoring machines are from the documents EP 1 672 500 A2 and GB 2 290 872 A known.

Es ist Aufgabe der Erfindung, das Überwachen von Bankautomaten so zu verbessern, dass Totalausfälle und damit verbundene Stillstandszeiten reduziert werden.It is an object of the invention to improve the monitoring of ATMs so that total failures and associated downtime can be reduced.

Die Erfindung löst diese Aufgabe bei einer Einrichtung der eingangs genannten Art dadurch, dass die Datensätze aus Funktionssignalen der Aktoren und Sensoren des Bankautomaten erzeugt werden, dass die Funktionsmerkmale des jeweiligen Sensors bzw. Aktors in der zentralen Überwachungseinrichtung aus den Datensätzen abgeleitet und mit ihnen entsprechenden Funktionsmerkmalen aus vorherigen Auswertezeitabschnitten verglichen werden, und dass die Vergleichsergebnisse mit Normwerten verglichen werden, bei deren Überschreiten eine Warnsignalgabe erfolgt.The invention solves this problem in a device of the type mentioned above in that the data sets are generated from functional signals of the actuators and sensors of the ATM that derived the functional features of the respective sensor or actuator in the central monitoring device from the data sets and corresponding with them Functional characteristics from previous evaluation periods are compared, and that the comparison results are compared with standard values, when exceeded, a warning signal is given.

Die Erfindung beruht auf der Überlegung, dass ein Erfassen zeitlicher Veränderungen der Funktionsmerkmale von Elementen, die in einem Bankautomaten letztlich die einzelnen mechanischen Schaltfunktionen bei einem Banknotentransport ausführen, ein frühzeitiges Erkennen der Tendenz zu einem Funktionsfehler bei einem Sensor oder Aktor ermöglicht. Ein Funktionsmerkmal eines Aktors ist z.B. dessen Ansprechzeit. Ein Funktionsmerkmal eines Sensors ist z.B. dessen Signalamplitude. Bei der Erfindung werden die Signale, die zum Betätigen eines Aktors ohnehin erforderlich sind, zum Erstellen einer Funktionsanalyse genutzt, um Fehlertendenzen aus der Änderung von Funktionsmerkmalen zu erkennen. Abhängig von der Größe einer solchen Änderung kann dann das fragliche Element gewechselt werden, bevor es zu einem Totalausfall des Elements kommt. So können lange Stillstandszeiten eines Bankautomaten vermieden werden.The invention is based on the consideration that detecting temporal changes of the functional features of elements which ultimately execute the individual mechanical switching functions in a banknote transport in an automatic teller machine, enables an early recognition of the tendency for a malfunction in a sensor or actuator. A feature of an actuator is its response time, for example. A functional feature of a sensor is, for example, its signal amplitude. In the invention, the signals which are required to operate an actuator anyway, to create a feature analysis used to detect error trends from the change of features. Depending on the size of such a change then the element in question can be changed before it comes to a total failure of the element. Thus, long downtime of an ATM can be avoided.

Eine solche Überwachung besteht demnach nicht in einem einfachen Erfassen von Funktionsfehlern im Betriebsablauf eines Bankautomaten, sondern es werden die im Normalbetrieb verfügbaren Funktionssignale von Aktoren und Sensoren genutzt, um Fehlertendenzen frühzeitig festzustellen und im Rahmen ohnehin erforderlicher Wartungsarbeiten solche Aktoren oder Sensoren austauschen zu können, bei denen ein Funktionsfehler zu erwarten ist.Accordingly, such monitoring does not consist in simply detecting malfunctions in the operation of an automatic teller machine, but the function signals of actuators and sensors available in normal operation are used to detect error trends at an early stage and to replace such actuators or sensors in the course of any required maintenance work where a malfunction is expected.

Weiterbildungen der Erfindung, die die Lösung der gestellten Aufgabe begünstigen, sind in den Unteransprüchen angegeben und gehen aus der folgenden Beschreibung eines Ausführungsbeispiels unter Bezugnahme auf die Zeichnung hervor. Darin zeigen:

Fig. 1
den prinzipiellen Aufbau eines Bankautomaten, soweit er für die Erfindung relevant ist,
Fig. 2
ein beispielsweises Wartungsnetzwerk eines aus mehreren Bankautomaten bestehenden Geräteparks,
Fig. 3
ein Beispiel eines Weichenmechanismus in einem Bankautomaten, und
Fig. 4
das Flussdiagramm einer Überwachung des Weichenmechanismus gemäß Fig. 3 in der zentralen Auswerteeinrichtung des Bankautomaten.
Further developments of the invention, which favor the solution of the problem set, are specified in the dependent claims and will become apparent from the following description of an embodiment with reference to the drawings. Show:
Fig. 1
the basic structure of a bank machine, insofar as it is relevant to the invention,
Fig. 2
an exemplary maintenance network of a multi-ATM machine fleet,
Fig. 3
an example of a switch mechanism in a cash machine, and
Fig. 4
the flowchart of monitoring the switch mechanism according to Fig. 3 in the central evaluation of the ATM.

In Fig. 1 ist der prinzipielle Aufbau eines Bankautomaten dargestellt, soweit er für die Erfindung relevant ist. In dem Bankautomaten befindet sich ein Systemrechner 10, der während des Betriebes des Bankautomaten im Zusammenspiel mit einer Steuerlogik (Master-Controller) 11 über einen sogenannten CAN-Bus 12 Steuereinheiten (Sub-Controller) 13, 14, ..., 1n ansteuert, die wiederum jeweils mit einem Aktor und einem Sensor verbunden sind. Beispiele für Aktoren sind Motoren für Riemenantriebe, Paddel, Stapelräder, Walzen, Hubmagnete für Weichen usw. Beispiele für Sensoren sind Lichtschranken, Mikroschalter, Hall-Sensoren usw.In Fig. 1 shows the basic structure of a bank machine, as far as it is relevant to the invention. In the automatic teller machine there is a system computer 10 which controls control units (sub-controllers) 13, 14,..., 1n during operation of the automatic teller machine in interaction with a control logic (master controller) 11 via a so-called CAN bus. which in turn are each connected to an actuator and a sensor. Examples of actuators are motors for belt drives, paddles, stacking wheels, rollers, solenoids for switches, etc. Examples of sensors are light barriers, microswitches, Hall sensors, etc.

In dem Bankautomaten sind eine Vielzahl von Sensoren und Aktoren an dem Transportweg der Banknoten angeordnet, die über die Steuerlogik 11 mit Kommandos versorgt werden, die sich aus einem in dem Systemrechner10 hinterlegten Betriebsprogramm ergeben. Der Ablauf des Betriebsprogramms wird durch Sensorsignale beeinflusst, die die Betätigung der Aktoren und/oder den Durchgang von Banknoten am Transportweg melden.In the cash machine, a plurality of sensors and actuators are arranged on the transport path of the banknotes, which are supplied via the control logic 11 with commands resulting from an operating program stored in the system computer 10. The course of the operating program is influenced by sensor signals which signal the actuation of the actuators and / or the passage of banknotes on the transport path.

In dem Systemrechner 10 werden aus den Signalen, die beim Betrieb der Sensoren und der Aktoren auftreten (Kommandosignale), Datensätze erzeugt, die die Arbeitsweise der Sensoren und der Aktoren als Sensordaten und Aktordaten darstellen. Diese Datensätze werden mit einer Zeitinformation (Zeitstempel) versehen, so dass ihr Auftreten bzw. das Auftreten der Kommandosignale zeitlich eingeordnet werden kann, wenn die Datensätze in dem Systemrechner 10 aufgezeichnet bzw. an eine zentrale Auswerteeinrichtung übermittelt werden.In the system computer 10, data sets which represent the operation of the sensors and the actuators as sensor data and actuator data are generated from the signals which occur during operation of the sensors and the actuators (command signals). These data sets are provided with a time information (time stamp) so that their occurrence or the occurrence of the command signals can be temporally classified when the data records are recorded in the system computer 10 or transmitted to a central evaluation device.

In Fig. 2 ist ein Wartungsnetzwerk für einen Gerätepark dargestellt, der aus mehreren Bankautomaten ATM besteht. In diesem Beispiel ist eine zentrale Auswerteeinrichtung 20 für die Bankautomaten ATM1 bis ATMm und ATMm+1 bis ATMn vorgesehen. Diese Bankautomaten sind in zwei Banken 21 und 22 installiert. Die Bankautomaten ATM1 und ATM2 der Bank 21 sind über Netzwerkverbindungen 23 und 24 sowie einen Server 25 und eine Netzwerkverbindung 26 an die zentrale Auswerteeinrichtung 20 angeschlossen.In Fig. 2 a maintenance network for a fleet of equipment is shown, which consists of several cash machines ATM. In this example, a central evaluation device 20 is provided for the ATMs ATM1 to ATMm and ATMm + 1 to ATMn. These ATMs are installed in two banks 21 and 22. The ATMs ATM1 and ATM2 of the bank 21 are connected via network connections 23 and 24 and a server 25 and a network connection 26 to the central evaluation device 20.

Die Netzwerkverbindungen können leitungsgebunden sein und z.B. über das Internet geführt werden. Es ist auch eine drahtlose Verbindung zu der zentralen Überwachungseinrichtung 20 denkbar.The network connections may be wired and e.g. be conducted over the internet. A wireless connection to the central monitoring device 20 is also conceivable.

Die Bankautomaten ATM3 bis ATMm der Bank 21 sowie die Bankautomaten ATMm+1 und ATMm+2 der Bank 22 sind über jeweils eine direkte Netzwerkverbindung 27 bzw.28 mit der zentralen Auswerteeinrichtung 20 verbunden. Über die Netzwerkverbindungen 23, 24, 26, 27 und 28 werden aus dem Systemrechner 10 (Fig.1) eines jeden Bankautomaten ATM Datensätze an die zentrale Auswerteeinrichtung 20 übertragen, und diese Datensätze enthalten Sensor- und Aktor-Funktionssignalmuster, die Betriebsmerkmale eines jeden Sensors und Aktors des jeweiligen Geldautomaten ATM wiedergeben. Jeder in der Auswerteeinrichtung 20 auszuwertende Datensatz gilt für einen vorgegebenen Zeitraum von z. B. einem Tag.The ATMs ATM3 to ATMm of the bank 21 and the ATMs ATMm + 1 and ATMm + 2 of the bank 22 are each connected via a direct network connection 27 bzw.28 with the central evaluation device 20. Via the network connections 23, 24, 26, 27 and 28, from the system computer 10 ( Fig.1 ) of each ATM ATM records transmitted to the central evaluation device 20, and these records contain sensor and actuator function signal patterns that reflect operating characteristics of each sensor and actuator of the ATM ATM. Each evaluating in the evaluation 20 data set is valid for a predetermined period of z. A day.

Die Datensätze können auch mittels Festspeicher 29, z.B. mittels USB-Speicher oder mittels CD/DVD zu der zentralen Auswerteeinrichtung 20 übertragen werden.The data sets may also be stored by means of read-only memory 29, e.g. be transferred to the central evaluation device 20 by means of USB memory or by means of CD / DVD.

In einem Bankautomaten wird der Transportweg der Banknoten durch Weichen abhängig von Befehlssignalen umgesteuert. Eine Weiche besteht aus einem Weichenelement, einem als Aktor wirkenden Hubmagneten und einer Lichtschranke, die die Weichenposition überwacht und daher die Funktion eines Sensors hat. Das Weichenelement wird geschaltet bzw. von einer ersten in eine zweite Position gebracht, indem der Hubmagnet, also der Aktor, bestromt wird und das Weichenelement bewegt. Wenn es sich durch die Lichtstrecke der Lichtschranke bewegt, gibt diese ein Sensorsignal ab. Werden die Aktor- und die Sensordaten dieser Funktion aufgezeichnet, so kann aus einer zeitlichen Betrachtung des Bestromungszeitpunktes des Hubmagneten und des Zeitpunktes des Durchgangs des Weichenelements durch den Lichtweg der Lichtschranke die Schaltzeit der Weiche errechnet werden. Diese Schaltzeit ist ein Betriebsmerkmal der Weiche, das bei der zentralen Auswertung weiter untersucht werden kann.In a bank machine, the transport path of the banknotes is reversed by switches depending on command signals. A turnout consists of a switch element, a lifting magnet acting as an actuator and a light barrier that controls the point position monitored and therefore has the function of a sensor. The switch element is switched or brought from a first to a second position by the solenoid, so the actuator is energized and moves the switch element. When it moves through the light path of the light barrier, this emits a sensor signal. If the actuator and the sensor data of this function are recorded, the switching time of the switch can be calculated from a temporal consideration of the moment of energization of the lifting magnet and the time of passage of the switch element through the light path of the light barrier. This switching time is an operating characteristic of the switch, which can be further investigated in the central evaluation.

Fig. 3 zeigt schematisch einen Weichenmechanismus mit einem Weichenelement 30, das durch einen Hubmagneten 31 betätigt wird, indem dieser es um eine Drehachse 33 schwenkt. Das Weichenelement 30 hat eine gebogene Leichtfläche 34, die in hier nicht näher dargestellter Weise in einen Transportweg geschwenkt werden kann, um die Transportrichtung einer auf sie treffenden Banknote zu ändern. Dieser Vorgang wird mittels einer Lichtschranke 32 an die zugeordnete Steuereinheit 13, 14, ... 1n (Fig. 1) gemeldet, die entsprechende Funktionssignale an die zugehörige Steuerlogik 11 abgibt, so dass aus Ein- und Ausschaltsignalen bestehende Sensordaten und Aktordaten in dem Systemrechner 10 (Fig. 1) des Bankautomaten ATM gespeichert werden können, um sie dann zeitabschnittsweise als Datensätze an die zentrale Auswerteeinrichtung 20 (Fig. 2) zu übertragen. Fig. 3 schematically shows a switch mechanism with a switch element 30 which is actuated by a solenoid 31 by this it pivots about a rotation axis 33. The switch element 30 has a curved light surface 34, which can be pivoted in a manner not shown here in a transport path to change the transport direction of a striking on her bill. This process is performed by means of a light barrier 32 to the associated control unit 13, 14, ... 1n ( Fig. 1 ), which emits corresponding function signals to the associated control logic 11, so that existing sensor data and actuator data in the system computer 10 (FIG. Fig. 1 ) of the ATM can be stored in order to then periodically as data sets to the central evaluation device 20 ( Fig. 2 ) transferred to.

In der zentralen Auswerteeinrichtung 20 wird das aus jeweils einem Datensatz ermittelte Funktionsmerkmal, also z. B. die Schaltzeit der in Fig. 3 dargestellten Weiche, mit entsprechenden Funktionsmerkmalen dieser Weiche aus vergangenen Auswertezeiträumen verglichen. Wenn aus diesen Vergleichen eine Tendenz z. B. zur Verlängerung der Schaltzeit der Weiche zu erkennen ist, so kann diese mit für den gesamten Gerätepark vorgegebenen Normgrößen verglichen werden. Ein Überschreiten der vorgegebenen Normgröße kann dann zu einem Warnsignal führen. Dieser Vorgang wird nun unter Bezugnahme auf das in Fig. 4 dargestellte Flussdiagramm erläutert, das einen Überwachungsvorgang für den in Fig. 3 gezeigten Weichenmechanismus darstellt.In the central evaluation device 20, the determined from each record a function feature, ie z. B. the switching time of in Fig. 3 shown switch, compared with corresponding features of this switch from past evaluation periods. If from these comparisons a tendency z. B. to extend the switching time the switch is recognizable, it can be compared with the standard sizes specified for the entire equipment park. Exceeding the specified standard size can then lead to a warning signal. This process will now be described with reference to the in Fig. 4 illustrated flowchart illustrating a monitoring process for the in Fig. 3 represents switching mechanism shown.

Wird ein aktueller Datensatz z. B. aus dem Bankautomaten ATM1n der Bank 22 an die zentrale Auswerteeinrichtung 20 (Fig. 2) übertragen, so wird er in diese in einem Schritt S1 eingegeben. In Schritt S2 wird aus dem empfangenen Datensatz die Schaltzeit der Weiche 30 (Fig. 3) berechnet. In Schritt S3 wird die in Schritt S2 berechnete Schaltzeit der Weiche 30 mit früheren Schaltzeiten dieser Weiche verglichen, die in der zentralen Auswerteeinrichtung 20 (Fig. 2) gespeichert wurden. Für das dargestellte Beispiel zeigt der Schritt S3 den Vergleich der Schaltzeit mit früheren Schaltzeiten, die beispielsweise am 01.05.2007 und am 01.05.2008 erfasst wurden. Für die aktuelle Schaltzeit vom 01.05.2009 ergibt sich ein Wert von 140 Millisekunden, während die vorhergehenden Schaltzeiten 80 Millisekunden und 100 Millisekunden betragen.If a current record z. B. from the ATM machine ATM1n the bank 22 to the central evaluation device 20 ( Fig. 2 ), it is input thereto in a step S1. In step S2, the switching time of the switch 30 (FIG. Fig. 3 ). In step S3, the switching time of the switch 30 calculated in step S2 is compared with earlier switch times of this switch, which in the central evaluation device 20 (FIG. Fig. 2 ) were saved. For the illustrated example, the step S3 shows the comparison of the switching time with earlier switching times, which were recorded for example on 01.05.2007 and 01.05.2008. For the current switching time of 01.05.2009 results in a value of 140 milliseconds, while the previous switching times are 80 milliseconds and 100 milliseconds.

In Schritt S4 wird ermittelt, ob aus den in Schritt S3 miteinander verglichenen Schaltzeiten eine Tendenz erkennbar ist. Es ergibt sich eine Tendenz zur Verlängerung der Schaltzeit. Wird diese Tendenz in Schritt S4 erkannt, so wird sie in Schritt S5 mit einer Tendenznorm verglichen, die beispielsweise 20 Millisekunden/Jahr betragen kann. Wird diese Tendenznorm überschritten, was für die Werte 100 Millisekunden und 140 Millisekunden in Schritt S3 zutrifft, so wird in Schritt S6 eine entsprechende Entscheidung getroffen und in Schritt S7 ein Warnsignal abgegeben. In Schritt S8 wird die letzte ermittelte Schaltzeit der Weiche 30, also für das vorliegende Beispiel die Zeit 140 Millisekunden, gespeichert, damit sie für zukünftige Auswertungen verfügbar ist.In step S4, it is determined whether a tendency is recognizable from the switching times compared with each other in step S3. There is a tendency to extend the switching time. If this tendency is detected in step S4, it is compared in step S5 with a trend norm, which may be, for example, 20 milliseconds / year. If this tendency norm is exceeded, which applies to the values 100 milliseconds and 140 milliseconds in step S3, a corresponding decision is made in step S6 and a warning signal is output in step S7. In step S8, the last determined switching time of the switch 30, so for the present example, the time 140 milliseconds, stored so that it is available for future analysis.

Wird in Schritt S6 festgestellt, dass die vorgegebene Tendenznorm nicht überschritten wurde, so wird unmittelbar zu Schritt S8 übergegangen und die ermittelte Schaltzeit der Weiche 30 gespeichert. Ebenso wird die Schaltzeit in Schritt S8 direkt nach dem Schritt S4 gespeichert, wenn eine Tendenz zur Veränderung nicht auftreten sollte.If it is determined in step S6 that the predefined trend standard has not been exceeded, the procedure immediately goes to step S8 and the determined switching time of the switch 30 is stored. Also, the switching time is stored in step S8 immediately after step S4 if a tendency for change should not occur.

Mit diesem Verfahren kann für beliebige mechanische und/oder elektrische Funktionen eines Bankautomaten ein Funktionsmerkmal ermittelt werden, das zentral ausgewertet wird. Da es gleichzeitig gespeichert und mit zuvor ermittelten Funktionsmerkmalen verglichen wird, ist es möglich, eine Tendenzauswertung vorzunehmen und für einen Gerätepark Tendenznormen zu erstellen. Werden diese Tendenznormen überschritten, so können mechanische und/oder elektrische Elemente ausgewechselt werden, bevor sie infolge grundlegender Funktionsfehler ausfallen.With this method, a function feature can be determined for any mechanical and / or electrical functions of a bank machine, which is evaluated centrally. Since it is stored at the same time and compared with previously determined functional features, it is possible to carry out a tendency analysis and to create trend norms for a device park. If these tendency norms are exceeded, then mechanical and / or electrical elements can be replaced before they fail due to fundamental malfunction.

Die zentrale Auswerteeinrichtung 20 (Fig. 2) arbeitet mit denselben Informationen wie das in der Steuerlogik 11 eines Bankautomaten ATM (Fig. 1) ablaufende Betriebsprogramm. Auf diese Weise kann das Betriebsverhalten des Bankautomaten ATM detailliert beurteilt werden, und es können nach Ablauf eines Betriebszeitabschnitts Verhaltensmerkmale ermittelt werden, die zu einem späteren Zeitpunkt einen Funktionsfehler verursachen könnten. Dadurch ist es möglich, im Rahmen von Wartungsarbeiten bereits präventive Maßnahmen zu ergreifen, bei deren Fehlen das Ausfallen einzelner Elemente nicht verhindert würde und ein vollständiges Abschalten eines Bankautomaten erforderlich wäre.The central evaluation device 20 (FIG. Fig. 2 ) works with the same information as that in the control logic 11 of a cash dispenser ATM ( Fig. 1 ) operating program. In this way, the operating behavior of the ATM ATM can be assessed in detail, and behavior characteristics can be determined at the end of an operating time period, which could cause a functional error at a later time. This makes it possible to take preventive measures in the context of maintenance already in the absence of the failure of individual elements would not be prevented and a complete shutdown of a cash machine would be required.

Claims (4)

  1. Device for centrally monitoring the operation of automatic teller machines in which the intake or issue of banknotes is controlled by means of actuators on the basis of a program and sensor signals, and data records are generated in periods from functional signal patterns of the automatic teller machine or its modules and are transmitted to a central evaluation device where the functional signal patterns are compared in periods with predefined functional signal patterns, the data records being generated from functional signals from the actuators (31) and sensors (32) of the automatic teller machine (ATM), the functional features of the respective sensor (32) or actuator (31) being derived from the data records in the central evaluation device (20) and being compared with functional features which correspond to them from previous evaluation periods, and the comparison results being compared with standard values, the exceeding of which gives a warning signal, characterized
    in that the central evaluation device (20) determines a switching time of a switch (30) as a functional feature from a data record transmitted from the automatic teller machine,
    the switch (30) having a solenoid (31) acting as an actuator and a light barrier (32) which monitors the switch position of a switch element (30) of the switch and has the function of a sensor,
    the switch element (30) being changed from a first position into a second position by energizing the solenoid (31) used as an actuator,
    in that the light barrier (32) emits a sensor signal when the switch element (30) moves through the light path of the light barrier (32),
    the switching time of the switch (30) being calculated from a temporal consideration of the energization time of the solenoid (31) and the time at which the switch element (30) passes through the light path of the light barrier (32), the evaluation device (20) comparing the calculated switching time with switching times of this switch (30) from previous evaluation periods and checking whether a trend can be discerned,
    if a trend for extending the switching time has been discerned, said trend being compared with a trend standard, and
    the warning signal being output if the trend standard is exceeded.
  2. Device according to Claim 1, characterized in that each functional signal pattern is stored in the central evaluation device (20).
  3. Device according to one of the preceding claims, characterized in that the central evaluation device (20) belongs to a maintenance network of an equipment park consisting of a plurality of automatic teller machines (ATM).
  4. Device according to Claim 3, characterized in that wired network connections (23, 24, 26, 27, 28) and/or transmissions by means of read-only memories (29) are provided in the maintenance network.
EP10715515.2A 2009-05-14 2010-03-23 Device for centrally monitoring the operation of automatic teller machines Active EP2430622B1 (en)

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DE102009021130A DE102009021130A1 (en) 2009-05-14 2009-05-14 Device for centrally monitoring the operation of ATMs
PCT/EP2010/053772 WO2010130500A1 (en) 2009-05-14 2010-03-23 Device for centrally monitoring the operation of automatic teller machines

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US8281988B2 (en) 2012-10-09
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