EP1700277A1

EP1700277A1 - System consisting of bank note processing machines, bank note processing machine and associated operating method

Info

Publication number: EP1700277A1
Application number: EP04820829A
Authority: EP
Inventors: Jürgen Dietz; Christoph Mätzig
Original assignee: Giesecke and Devrient GmbH
Current assignee: Giesecke and Devrient Currency Technology GmbH
Priority date: 2003-12-23
Filing date: 2004-12-20
Publication date: 2006-09-13
Anticipated expiration: 2024-12-20
Also published as: RU2381561C2; CN1922636B; RU2006126777A; US20070152034A1; US8251196B2; DE10360861A1; WO2005064550A1; CN1922636A; ATE394760T1; DE502004007092D1; EP1700277B1

Abstract

A system of banknote processing machines, a banknote processing machine and a method for operating same are provided wherein data necessary for operation of the banknote processing machines are exchanged between the banknote processing machines and a service center.

Description

System of banknote processing machines, banknote processing machine and method for their operation

The invention relates to a system of banknote processing machines, a banknote processing machine and a method for their operation.

Banknote processing machines are used to check banknotes with regard to their properties, such as authenticity, condition, type of banknote, etc. Depending on the result of the check, the banknotes can, for example, be accepted, sorted, stored, destroyed, etc. For the operation of the banknote processing machine, it is necessary to make a large number of settings, update data, etc., so that the desired processing can be carried out with the banknote processing machine. Such settings and data are either made and made available during the manufacture of the banknote processing machines or by service personnel who make the corresponding settings and data at the installation site of the banknote processing machines and make them available if changes are necessary.

However, it has been shown that the effort required for such settings and the provision of current data is very large, since for each setting and each provision of current data a service person has to travel to the location of the bank note processing machine. Similar problems arise when there are errors or malfunctions in the banknote processing machines. In these cases, too, a service person must travel to eliminate the errors or malfunctions. It is an object of the present invention to provide a system of banknote processing machines, a banknote processing machine and a method for their operation, in which the effort for operating the banknote processing machines can be considerably reduced.

This object is achieved according to the invention by a system of banknote processing machines, a banknote processing machine and a method for their operation, with the features of the independent claims.

In the system of banknote processing machines according to the invention, the banknote processing machine according to the invention and the method according to the invention for their operation, the data required for the operation of the banknote processing machines are exchanged between the banknote processing machines and a service center.

By exchanging the data, a large number of settings required for operation can be carried out from the service center without a service person having to visit the installation site of the bank note processing machine. In addition, errors or malfunctions of the banknote processing machines can be remedied from the service center if the data accumulated in the banknote processing machines during operation are analyzed in order to draw conclusions about the errors or malfunctions.

Further advantages of the present invention result from the dependent claims and the following description of embodiments with reference to figures. It shows:

FIG. 1 shows a basic structure of an embodiment of a system of banknote processing machines,

Figure 2 is a schematic representation of a basic structure of a first embodiment of a banknote processing machine that is suitable for depositing and accepting banknotes, and

Figure 3 is a schematic representation of a basic structure of a second embodiment of a banknote processing machine, which is suitable for checking and sorting banknotes.

Structure of the system

Figure 1 shows a basic structure of an embodiment of a system of banknote processing machines with a service center.

The system can consist of one or more bank note processing machines 10, 11, the structure of which is described in more detail below. Via a network 60, e.g. B. a wired and / or wireless telephone network, a local network, the Internet, etc., the banknote processing machines 10, 11 are connected to a service center 100, the z. B. consists of a data store or a database, ie has a computer with a storage medium. Network 60 can be used in others

Be realized in a way, e.g. B. wireless network or as a network that provides data on the power supply network. Construction of banknote processing machines

FIG. 2 shows a schematic representation of a basic structure of a first embodiment of a bank note processing machine 10, which is suitable for depositing and accepting bank notes and can be designed as an automatic switch. The banknote processing machine 10 can also be part of a vending machine.

The automatic switch 10 has an input compartment 1, into which banknotes BN to be deposited are entered by a depositor or customer or by an operator. The bank notes BN are removed from the input compartment 1 by a transport system 2 and fed to a sensor device 3. In the sensor device 3, features of each individual bank note are recorded which are relevant, for example, for assessing the authenticity, the type (currency, denomination), the condition, etc. of the bank note. Such features can be detected mechanically, acoustically, optically, electrically and / or magnetically, for example, by various sensors. Known authenticity features include, for example, printing inks with special optical and / or magnetic properties, metallic or magnetic security threads, the use of lightening-free banknote paper, information contained in an electrical circuit, etc. The type of banknote is e.g. B. determined by their size, print pattern, colors, etc., whereas the state of the banknote can be derived, for example, from the visual appearance (soiling). The features are recorded by the sensor device 3 and corresponding data from the sensor device 3 is transferred to a control device 4. The control device 4 compares the data of the detected features with comparison data which enable the detection of genuine or counterfeit and / or suspect counterfeit banknotes, the type of banknotes, the state of the banknotes etc. The comparison data and programs required for the operation of the automatic switch 10 are available as software and are stored in the control device 4 or in a non-volatile memory 5 assigned to the control device 4. The non-volatile memory 5 can e.g. B. from an EEPROM or a flash memory, a hard drive, etc. are formed. Furthermore, a working memory (not shown) can be connected to the control device 4, which is used by the control device 4 for the execution of the software.

On the basis of the check of the respective bank note carried out by the control device 4, switches, not shown, which are arranged in the transport system 2 are actuated in order, for example, to store counterfeit and / or counterfeit banknotes BF in a storage compartment 8, whereas banknotes BA classified as genuine are in a further compartment 9, e.g. , B a cassette can be stored. Banknotes BR that are not recognized or cannot be processed for other reasons, e.g. B. because the payer cancels the deposit process, are transported and stored in a return compartment 7.

To control the automatic switch 10 by the customer or depositor, an input / output device 12 is connected to the control device 4, for example in order to be able to select certain processing modes or to inform the payer about the processing of the deposit. The input / output device 12 usually has a keyboard and a display, but can also be touch-sensitive Display (touch screen) or any combination of the means mentioned. In addition, the input / output device 12 can have a printer. The input / output device 12 can also have an identification device 13, for example a reader for a chip or magnetic stripe card 14. By entering his individual card 14, the payer can identify himself at the automatic switch 10 and cause the deposited banknotes corresponding amount is credited to his account.

Via an interface 6, which is provided in the automatic switch 10 and is connected to the control device 4 or the non-volatile memory 5, stored software and / or the comparison data and / or other data can be replaced in whole or in part and / or by additional components supplemented and / or via the network 60 shown in FIG. B. with the service center 100, can be exchanged, or communication can be carried out. The interface 6 can, for. B. designed as a modem, network connection, Internet connection, etc.

FIG. 3 shows a schematic illustration of a basic structure of a second embodiment of a bank note processing machine 11 which is suitable for checking and sorting bank notes.

The banknote processing machine 11 has an input compartment 20 for the input of banknotes BN to be processed, in which a separator 22 engages. The separator 22 detects one of the to be processed

Bank notes BN and transfers the individual bank note to a transport system 23, which transports the individual bank note through a sensor device 30. In the sensor device 30, features of each individual bank note are recorded, which are used, for example, for assessing the authenticity, the type (currency tion, denomination), condition, etc. of the banknote are relevant. Such features can be detected mechanically, acoustically, optically, electrically and / or magnetically, for example. Known authenticity features include, for example, printing inks with special optical and / or magnetic properties, metallic or magnetic security threads, the use of brightener-free banknote paper, information contained in an electrical circuit, etc. The type of banknote is e.g. B. determined by their size, print pattern, colors, etc., whereas the state of the banknote can be derived, for example, from the visual appearance (soiling). The features are detected by the sensor device 30 and corresponding data from the sensor device 30 are transferred to a control device 40.

The control device 40 compares the data of the detected features with comparison data which enable the detection of genuine or counterfeit and / or suspect counterfeit banknotes, the type of banknotes, the state of the banknotes etc. The comparison data and the programs required for the operation of the banknote processing machine 10 are available as software and are stored in the control device 40 or in a non-volatile memory 41 assigned to the control device 40. The non-volatile memory 41 can e.g. B. from an EEPROM, a flash or a hard disk memory. Furthermore, a working memory (not shown) can be connected to the control device 40, which is used by the control device 40 for executing the software.

On the basis of the check of the respective bank note carried out by the control device 40, switches 24, 26 arranged in the transport system 23 are activated in order, for example, to counterfeit and / or counterfeit store suspicious banknotes in an output compartment 25, whereas banknotes classified as genuine can be stored in another output compartment 27. The transport system 23 can also be continued so that the banknotes can be fed to a further processing 28, eg. B. further output compartments, a safe or cassettes in which the banknotes can be safely stored and transported, a shredder, etc.

To control the banknote processing machine 11 by an operator, an input / output device 45 is connected to the control device 40, for example in order to be able to select certain processing modes or to inform the operator about the processing of the banknotes BN. A keyboard and a display can be provided for this. It is also possible to use a touch-sensitive display (touch screen) or any combination of the means mentioned. Furthermore, a printer can be provided, for. B. to be able to print out accounting data of banknotes that have been processed with the banknote processing machine 11. Furthermore, the input / output device 45 can have a card reader which is suitable for reading cards with a magnetic stripe and / or chip. Cards of this type can be used, for example, to identify the operator of the banknote processing machine 11, for example in order to specify a specific account to which the total amount of the banknotes to be processed is to be credited. It can also be provided that the operator must additionally enter a secret password in order to be able to carry out the identification. In addition, there is an interface 42 which, via the network 60 shown in FIG. 1, makes it possible to communicate with the control device 40 or to replace the software stored in the non-volatile memory 41 and / or the comparison data and / or other data in whole or in part and / or to add additional components and / or to read them out via the interface 42. For this purpose, the interface 42 z. B. designed as a modem, network connection, Internet connection, etc.

In another modification of the described embodiments of the bank note processing machines 10, 11 it can be provided that the control device 4, 40, the non-volatile memory 5, 41, the sensor device 3, 30 etc. are not directly connected to one another as shown, but via an or several data buses.

In another modification, a separate control device and / or a separate non-volatile memory can be provided for the sensor device 3, 30, which carries out the checking of the banknotes and forwards the result of the checking of the banknotes to the control device 4, 40, so that this is described in the above Way to control the banknote processing machine 10, 11. In this case, it can be provided that software and / or data is made available and loaded separately for the control device 4, 40 and the separate control device of the sensor device 3, 30. Likewise, the software and / or data can be made available and loaded for both control devices together.

It is also evident that the bank notes BN are transported along their long or short edges by the transport system 2, 23 when they are processed in the bank note processing machines 10, 11. Depending on the design of the transport system 2, 23, for example, corresponding comparison data must be made available since the comparison data depend on the transport direction of the banknotes.

Construction of the system from banknote processing machines

The system of banknote processing machines 10, 11, network 60 and service center 100 shown in FIG. 1 can have a large number of the described banknote processing machines 10, 11 and further banknote processing machines. Likewise, certain components of the banknote processing machines 10, 11 can also be connected directly to the service center 100, e.g. B. the sensor device 3, 30 with its own control device.

example 1

As shown by way of example for a banknote processing machine 10, the banknote processing machine 10 can be connected to a computer 50, which is used by an operator or service person to start and / or to control the processes taking place between the banknote processing machine 10 and the service center 100. It is also possible that a computer 50 is dispensed with and the input / output device 12 is used by the service person. In this case, the service person can be identified using a special card 14. If the computer 50 is used, the connection to the network 60 can be established by means of an interface of the computer 50, e.g. B. a wireless connection via GSM or UMTS. In this case, the interface 6 of the banknote processing machine 10 can be dispensed with. Example 2

The banknote processing machines 10, 11 can be individually connected to the service center 100 via the network 60, but a plurality of banknote processing machines 11, which are connected to one another directly or via a data bus or a local network 111, can also be connected via a banknote processing machine 11 'and the network 60 be connected to the service center 100. The bank note processing machine 11 ′ connected to the network 60 carries out the data exchange or communication with the service center 100. The data and / or software originating from the service center 100 are made available to the other bank note processing machines 11 via the local network 111. In the same way, data and / or software originating from the other banknote processing machines 11 are routed via the local network 111 to the banknote processing machine 11 'so that the latter can forward the data and / or software to the service center 100. If the banknote processing machines 11 are connected directly to one another, a cascade-like connection can be provided. This enables particularly rapid transfer of the data and / or software, since the transfer in the cascade can take place like an avalanche. The local network 111 can also be implemented as a wireless network or as a network that provides data via the power supply network.

The banknote processing machines 11, 11 'can be assigned to a specific operator 110, for example a specific bank, a value transport company, etc. To monitor the individual bank note processing machines 11, 11 ', the operator 110 can have a monitoring unit 112, e.g. B. a computer. The computer 112 is connected to the network 60 and the service center 100 via a corresponding interface. As a result, the operator 110 can also use the computer 112 to effect an exchange of data and / or software between the service center 100 and bank note processing machines 11 ′, 11. It is also possible that the computer 112 is directly connected to the local network 111 or individual bank note processing machines 11, 11 '.

It is obvious that an operator 110 can operate various bank note processing machines 10, 11, which are connected in the manner described via a single bank note processing machine 11 'and the network 60 to the service center 100. Likewise, the individual banknote processing machines 10, 11 of the operator 110 can be connected directly to the service center 100 via the network 60. It is also possible for the local network 111 to be connected to the network 60 via a corresponding interface.

service center

The data and requests from banknote processing machines 10, 11 and from operators 110 are collected and evaluated in the service center 100. Actions, e.g. B. the transfer of software can be started from the service center 100.

A number of positions or departments 101 to 104 can be connected to the data and / or software of the service center 100 via a corresponding connection 105, e.g. B. a local network, access or the points 101 to 104 provide the data and / or software. Instead of local Network 105, departments 101 to 104 can also be connected to service center 100 via network 60.

Example 3

At point 101 it can be, for. B. to a development department 101 of the manufacturer of the banknote processing machines 10, 11, which, for. B. Software for the operation of the banknote processing machines 10, 11 developed and manufactured in order to transfer them into the data memory of the service center 100.

Example 4

Furthermore, a department for the adaptation of comparison data 102 can be connected to the service center 100 via the local network 105. In the department for the adaptation of comparison data 102, comparison data for bank notes BN to be processed by the bank note processing machines 10, 11 are produced and stored in the data memory of the service center 100. For this purpose, banknotes of different currencies to be processed are examined and corresponding comparison data are produced for each denomination of each currency. For example, counterfeits that currently appear can be taken into account.

Example 5

Likewise, an expert department 103 can be provided, which provides data and / or software for the service center 100, which are required for the repair and / or the service of the banknote processing machines 10, 11. Example 6

In addition, a sales department 104 can be provided, which provides general information for customers, future customers or the operators of the banknote processing machines 10, 11. For example, the sales department 104 can provide price information for the service center 100, which can include prices for data and / or software and / or certain services.

It is obvious that the individual departments 101 to 104 can make their respective data available to one another or that the individual departments 101 to 104 can access the data of the other departments 101 to 104 in the data memory of the service center 100.

It is also obvious that the individual departments 101 to 104 can also evaluate the data originating from the banknote processing machines 10, 11 and stored in the service center 100 in order to fulfill their respective tasks, e.g. These include, for example, the development of new software when errors occur or the issuing of invoices when software is transferred to individual banknote processing machines 10, 11.

If further data from banknote processing machines 10, 11 that are not available in the data memory of service center 100 are required for this purpose, the corresponding data can be called up by departments 101 to 104 via service center 100 and network 60 from the respective banknote processing machines 10, 11 , Example 7

To relieve the service center 100, it can be provided that further service centers 100 ′, or at least data memories, are connected to the network 60. The further service centers 100 ′ can be located in different countries, for example, in order to distribute and thus reduce the burden on the service center 100 due to inquiries from banknote processing machines 10, 11. This enables faster processing of inquiries. In addition, z. B. communication is offered in the respective national language, which results in a simplification. The further service centers 100 ′ are usually formed by data memories which correspond to the data memory of the service center 100. The data and / or software of the data memory of the service center 100 are then transmitted to the further service centers 100 ′ at certain times in order to update their data and / or software.

Example 8

A service organization 106 or service persons, e.g. B. with the computer 50 described above, access the data and / or software of the service center 100. It can be provided that the service organization 106 fulfills tasks and functions that correspond to those of the service center 100 or further service centers 100 ′, ie the service organizations 106 in particular have a data memory that corresponds to the data memory of the service center 100. Example 9

In addition, potential new operators 107, or customers, on the. Access data and / or software from the service center 100 in order, for example, to obtain information about the current range of banknote processing machines 10, 11 from the manufacturer.

Within the system described, the use of the service center 100 thus makes it possible to make new software, data, comparison data, etc. available. This software, data, comparison data, etc. can also be made available as a trial version. H. they are only valid for a certain time or for a certain number of uses.

Offers can also be sent to operators 110 or potential operators 107 of banknote processing machines 10, 11 via the system. For service persons, the operator 110 or potential operator 107, it is possible, for. B. by means of search functions an overview of the current offer, e.g. B. to provide new versions of software, etc.

An operator can also connect to the service center 100 if special services or assistance are required. Corresponding services or assistance can be offered by the service center 100, or the departments 101 to 104 described above, and made available via the network 60. In particular, it can also be provided that acoustic and / or optical instructions are provided by the service center 100, or by one or more of the departments 101 to 104. For this purpose, a loudspeaker can be contained in the banknote processing machine 10, 11 in addition to the display, for example. It is also possible to adjust the acoustic and / or optical information on the computer 50, 112 or other mobile device, e.g. B. to provide a mobile videophone.

Furthermore, the service center 100 can inform the service organization 106 or directly a service person that certain services are to be performed on a specific bank note processing machine 10, 11. In order to prepare the services by the service organization 106 or the service person, information can also be provided as to which special spare and / or wear parts are required so that the service person can take them to the bank note processing machine 10, 11. It is also possible for the service center 100 to send the required spare and / or wearing parts to the service organization 106 or to the location of the bank note processing machine 10, 11. In simple cases, an exchange of the spare and / or wearing parts can then be carried out by the operator or the operator of the banknote processing machine 10, 11. In other cases, the visit of the service person is controlled by the service center 100 or the service organization 106 in such a way that the service person only visits the banknote processing machine 10, 11 when the necessary spare and / or wearing parts are available.

data transfer

For the communication or for the data exchange between the service center 100, the bank note processing machines 10, 11, the service organization 106, etc., a standard protocol is advantageously used as the communication protocol. Example 10

If, for example, HTTP is used by the service center and the banknote processing machines 10, 11, no additional software is required for the communication or the evaluation of the data received from the banknote processing machines 10, 11. In addition, secure transmission can be used if the HTTPS protocol is used.

Example 11

It is also possible to use the TCP / IP protocol for communication. In this case, a connection can be established between the service center 100 and the respective bank note processing machine 10, 11 via the standard port (port 21). The port used for communication, i.e. H. the port over which the data exchange is to take place is then negotiated dynamically, e.g. B. every connection and / or after a certain time. This makes unauthorized listening and "hacking" much more difficult.

Example 12

A wide variety of data and information about the state of the banknote processing machines 10, 11 can be queried from the service center 100. The state of the banknote processing machine 10, 11 can also be set or changed. For example, the status of the banknote processing machine 10, 11 can be queried and displayed and / or processed in the service center 100. So-called master data, such as B. Information about serial numbers of banknotes processing machine 10, 11 or individual components, for. B. the sensor device 3, 30, version of the software stored in the non-volatile memory 5, 41 of the banknote processing machine 10, 11, state of the banknote processing machine 10, 11, z. B. fill level in the output feeders 25, 27 or in the cassettes receiving the banknotes, error status or operational readiness etc. are queried and displayed.

Example 13

Information about the sensor device 3, 30 and its individual sensors can also be queried and their status can be displayed.

Example 14

Another possibility is the control of actuators of the banknote processing machine 10, 11, z. B. query the state of arranged in the transport path 2, 23 light barriers, control of magnets, the z. B. operate the switches 24, 26.

Example 15

The query and display of log files and / or statistics of the banknote processing machines 10, 11 by the service center 100 is particularly advantageous. These are data collected in special files that arise during the operation of the banknote processing machine 10, 11 and z. B. under control of the control unit 4, 0 in the non-volatile memory 5, 1. By evaluating this data in the service center 100, conclusions can be drawn about ler possible that occurred during the operation of the banknote processing machine 10, 11.

Example 16

The files containing the information can be evaluated particularly easily in the service center 100 if the files are in a universal format, e.g. B. the XML format, generated and transmitted. Due to the universal format, visualization and evaluation, or post-processing such as the transfer to another database is very easy, for example using an Internet browser. An evaluation or post-processing, such as The transfer to another database can be implemented very easily, for example using a standard parser.

Example 17

A further advantageous application of the connection of the banknote processing machines 10, 11 to the service center via the network 60 is the retrieval of software or data by the banknote processing machine 10, 11. To this end, the banknote processing machine 10, 11 may or may not have a new version of certain software existing software, e.g. B. for a special operating mode, from the service center 100. The corresponding software is then transferred to the respective bank note processing machine 10, 11 and stored in its non-volatile memory 5, 41. In the event that the software is chargeable, the respective bank note processing machine 10, 11 can e.g. B. identified by their serial number, so that a corresponding accounting of the costs can take place. Example 18

For the operation of the banknote processing machines 10, 11, a large number of presettings of various parameters are usually required, which are necessary for the operation under the respective, individual circumstances of the use of the banknote processing machine 10, 11. This default setting of the parameters can be configured by means of the service center 100 and a file containing the default settings can be generated and transmitted to the respective bank note processing machine 10, 11 via the network 60. It is particularly advantageous to generate the file containing the presets in a universal format, e.g. B. the XML format, since evaluation programs, for. B. the previously mentioned standard parser are available and can be used for evaluating the file in XML format. In the banknote processing machine 10, 11 it is ensured that the new file with the changed default settings is automatically recognized and the changed default settings take effect immediately. This can take place, for example, in that the control device 4, 40 contains a version number and / or a creation date of those containing the default settings. File checked.

Example 19

One of the above-mentioned default settings can be, for example, a language that is to be used for operating the banknote processing machine 10, 11. For this purpose, the bank note processing machine 10, 11 can be designed in multiple languages. Corresponding languages can be stored in the non-volatile memory 5, 41 and selected on the basis of the default setting. The data for each However, voice can also be loaded from the service center 100 via the network 60. The selected language is then used for both the display and the printer of the input / output device 12, 45. Commands entered via the keyboard are also expected in the selected language. In addition to selecting the language using the default settings, the language can also be selected directly via service center 100. Another possibility is to make the selection of the language dependent on the respective user of the banknote processing machine 10, 11. If the operator identifies himself on the bank note processing machine 10, 11 by means of the card 14 described above, the language can be selected on the basis of corresponding information on the card 14. It is also possible that a profile for the respective user is stored in the non-volatile memory 5, 41, which also contains information about the language that is to be selected. If a profile is used for the respective user in the non-volatile memory, the user can also identify himself by entering his name or his account number and possibly a secret password. The keyboard or the touch-sensitive display of the input / output device 12, 45 can be used for this.

Example 20

Presets such as B. the language mentioned above, can also be set depending on the location of the banknote processing machine 10, 11. This can be done automatically by determining the installation location from the banknote processing machine 10, 11. For this, e.g. B. a satellite navigation device according to GPS or Galileo standard can be used. By determining the installation location, the country and thus the language can be determined tion of the banknote processing machine 10, 11 is to be used. Furthermore, for example, the comparison data of the currency of the country can be used automatically for checking the banknotes to be processed.

error handling

The occurrence of errors is of particular importance for the operation of the banknote processing machines 10, 11. As soon as possible to avoid errors. To fix it, it is intended to propose a suitable reaction for each error that can occur, which is suitable to correct the error. The display of the input / output device 12, 45 is used for this.

Example 21

In order to be able to react flexibly to a wide variety of errors, different images or sketches are generated and displayed, depending on the error, which correspond, for example, to the schematic structure of the bank note processing machine 10, 11 shown in FIGS. 2 and 3. The point with the error is then displayed particularly, e.g. B. by a flashing of the transport system 23 in the section between the switches 24 and 26 after a jam has been found in this section. Additionally or alternatively, a text can be displayed that contains instructions that are helpful for eliminating the error that has occurred. The corresponding images, sketches and texts can be stored in the non-volatile memory 5, 41 of the bank note processing machine 10, 11 and are selected by the control device 4, 40 after it has recognized a corresponding error, e.g. B. the traffic jam described above. Example 22

In the event that the touch-sensitive display described above is used, special operating elements can be generated and displayed by means of the touch-sensitive display so that the user can start special operating modes in order to eliminate the error that has occurred. For example, in the event of a traffic jam described above, a special transport mode, e.g. B. a very low transport speed for the transport system 23 to start to transport the banknotes causing the jam from the transport system 23.

Example 23

It can also be provided that when an error occurs, the control device 4, 40 prescribes a forced operation and displays it by means of the display of the input / output device 12, 45. Instructions are shown in a predetermined order in image and / or text form on the display, which are suitable for eliminating the error that has occurred.

Example 24

Furthermore, it can be provided that it is necessary to involve several people in eliminating an error. For this purpose, the corresponding persons are shown on the display of the input / output device 12, 45, e.g. B. an employee of a bank and a service person. The relevant people can then, for. B. as described above, by means of their individual card 14 or their name and password in the banknote processing machine 11. Only when all the necessary people are present, the error can be eliminated. Such a measure may be necessary, for example, if an unknown amount of banknotes is affected by the aforementioned jam. The employee, the bank, can then monitor the work of the service person.

Example 25

If the error that has occurred cannot be eliminated easily, it can also be provided that the service center 100 is switched on via the network 60. For this purpose, the control device 4, 0 of the bank note processing machine 10, 11 establishes a connection to the service center 100 via the interface 6, 42 and the network 60 after a corresponding error has been detected. The connection can also be set up by an operator of the banknote processing machine 10, 11 by means of the input / output device 12, 45. The service center 100 then initiates all further steps required for eliminating the error. For example, the user of the banknote processing machine 10, 11 can be given special instructions via the display of the input / output device 12, 45. It is also possible for the service center 100, as described above, to request and analyze data about the operation of the banknote processing machine 10, 11 in order to initiate measures for rectifying the error. The service center 100 can also arrange for a service person to go to the location of the bank note processing machine 10, 11 in order to rectify the error. The analyzed data can be made available as a basis for the service person, e.g. B. it can be seen from this that for the correction of the error special spare parts are required, which the service person can then take with them. Example 26

Instead of querying the above-described data of the banknote processing machine 10, 11 from the service center 100, it is generally also possible for the banknote processing machine 10, 11 to read the data, e.g. B. automatically at certain times and without request to the service center 100. As described above, the data of the banknote processing machine 10, 11 are analyzed by the service center 100 and a response is sent to the banknote processing machine 10, 11 in response. In addition, the banknote processing machine 10, 11 can send a request to the service center 100 as to whether new data and / or software is available. Such new data and / or software can then be sent from the service center 100 to the banknote processing machine 10, 11.

Distribution of software

For the distribution of software, data, comparison data, etc., from the service center 100 to the banknote processing machines 10, 11 connected via the network 60, a large number of procedures are possible, which are described below using examples. For simplification, only software is spoken of, but it goes without saying that this also includes the distribution of data, comparison data, parameters, default settings, etc.

By distributing the software via the system comprising service center 100, network 60 and banknote processing machines 10, 11, it can be achieved that new software is available to banknote processing machines 10, 11 particularly quickly, even if it covers many areas distributed, also worldwide. This is also possible with a very small amount of service personnel, since the distribution via the system is largely automatic. This ensures that the latest software is always available, which means that errors contained in the software can be remedied at short notice with little effort at any time.

Example 27

Software can be distributed by the respective bank note processing machine 10, 11. For this purpose, the control device 4, 0 of the bank note processing machine 10, 11 checks via the interface 5, 42 and the network 60 whether new software is available in the service center 100. For this purpose, the control device 4, 40 establishes a connection to the service center 100 via the interface 5, 42 and the network if there is no connection. The control unit 4, 40 sends identification data of the respective bank note processing machine 10, 11, e.g. B. the type, serial number etc., as well as a version number of the software stored in the non-volatile memory 5, 41 to the service center 100. The latter determines on the basis of the identification data whether new software is available for the respective bank note processing machine 10, 11. For this purpose, the version number of the software of the respective bank note processing machine 10, 11 is compared with the version number of the most current software for the type of the respective bank note processing machine 10, 11. If there is a newer version, the corresponding software is sent from the service center 100 to the banknote processing machine 100.

The connection can optionally also be set up to the additional service centers 100 ′ or service organization 106 described above. When establishing the connection, the service center 100 or 100 ' or service organization 106 check whether the respective banknote processing machine 10, 11 is authorized to obtain software. This can be done by checking the identification data. In addition, a password can be requested from the respective bank note processing machine 10, 11. The secure, encrypted connections described above can be used to secure the data transfer.

The checking of the availability of new software by the respective banknote processing machine 10, 11 can, for example, be initiated cyclically, eg. B. the control device 4, 40 can be the one described above

Carry out the procedure once a week, preferably at a time when experience has shown that the banknote processing machine 10, 11 is not used. The time can be predefined, e.g. B. always on Sundays at 4:00 a.m. The control device 4, 40 can, however, also log the periods in which there is use or in which there is no use and then make the availability of new software based on this protocol when normally no use is to be expected. Likewise, the availability of new software can be checked depending on certain events, e.g. B. when the banknote processing machine 10, 11 is switched off by the operator. In this case, the banknote processing machine 10, 11 switches off automatically after the verification and the possible loading of software has been completed.

When the banknote processing machine 10, 11 asks for new software, it can be specifically checked whether certain software parts are available. For example, it can be checked in a targeted manner whether new comparison data are available, for the production of which new counterfeits have been taken into account. Example 28

A distribution of software can be arranged by the service center 100. For this purpose, the service center 100 establishes a connection via the network 60 with the respective bank note processing machine 10, 11 or with a plurality of bank note processing machines 10, 11. The respective bank note processing machine 10, 11 checks whether the authorized service center 100 actually intends to establish the connection. B. via an identification of the service center 100 and / or a password. In addition, as described above, the connection can be established as a secure and / or encrypted connection. The connection can optionally also be set up by the additional service centers 100 ′ or the service organization 106 described above.

The establishment of the connection is always to certain, predetermined

Times. The connection can also be set up if there are special events, e.g. B. if there is a new software version for a certain type of banknote processing machines 10, 11 in the data memory of the service center 100.

After the connection is established, the respective bank note processing machine 10, 11 will at least transmit its identification data, ie type, a serial number, version numbers of the software, etc., so that the service center 100 can check the data stored in its data memory for the respective bank note processing machine 10, 11 and / or can update. Based on the identification data, the new software is transmitted from the service center 100 to the respective bank note processing machine 10, 11. The respective bank note processing machine 10, 11 stores the transmitted software in the non-volatile memory 5, 41. However, it is possible that the respective banknote processing machine 10, 11 refuses to save the new software or even to set up the connection to the service center 100. This can be the case, for example, if the respective banknote processing machine 10, 11 is not ready at the moment, e.g. B. because banknotes BN are processed. Another reason may be that the respective banknote processing machine 10, 11 is excluded from the software update, e.g. B. because it is a test device. In the cases described, however, it can be provided that the service center 100 sends a special password to the respective bank note processing machine 10, 11 with which the rejection of the connection establishment or the storage of new software is canceled.

The procedure described above for the distribution of software by the service center 100 can be carried out by the service center 100 for all bank note processing machines 10, 11 which are known to the service center 100, ie whose identification data are stored in the data memory of the service center 100. If bank note processing machines 10, 11 are put into operation for the first time, their identification data must be recorded accordingly in the data memory. The same applies to a change in the identification data, for. B. if the banknote processing machine 10, 11 is put into operation again at a different location, as a result of which the connection via the network 60 changes, and a new address required for the connection establishment is required. The inclusion of the identification data in the data memory of the service center 100 can e.g. B. done by entering the identification data from a service person directly or via the network 60 into the data memory, but it can also be provided that the identification data from the newly commissioned bank account machine 10, 11 are transmitted via the network 60 to the service center 100, which then stores the identification data in its data memory. In addition, it can be checked whether the banknote processing machine 10, 11 is authorized to enter its identification data. This can e.g. B. done in that the final storage of the identification data in the data memory of the service center 100 only takes place when the identification data has been checked by the sales department 104, which has all the sales data of banknote processing machines 10, 11.

The service center 100, the service person, the operator or the operator of the bank note processing machine 10, 11 can also determine which software is made available by the service center 100 to the respective bank note processing machine 10, 11. For example, it can be stipulated that only new comparison data are made available which have been produced on the basis of newly emerged counterfeits.

Example 29

After the connection between the service center 100 and the banknote processing machine 10, 11 has been established via the network 60, either on the initiative of the service center 100 or the banknote processing machine 10, 11, the service center 100, as described above, determines to which banknote processing machine 10, 11 software to be distributed. For this purpose, the service center 100 evaluates the identification data of the banknote processing machine 10, 11 in order to be able to determine the software required by the respective banknote processing machine 10, 11. In particular, the type of banknotes 10 processing machine 10, 11, the version of the existing software, special requests of the operator or the operator, a subscription for special embodiments or parts of software, etc. considered.

On the basis of the identification data of the banknote processing machine 10, 11, the service center 100 selects the software required for the respective banknote processing machine 10, 11 and transmits it to the banknote processing machine 10, 11 via the network 60. It can be provided that the service center 100 completely prepares the software for the banknote processing machine 10, 11, e.g. B. in addition to the software combines the necessary comparison data, presets, etc., so that they can be transferred as a functional unit to the banknote processing machine 10, 11. This ensures that the banknote processing machine 10, 11 also works in the manner previously set by the operator, for example after the software update. In addition, compatibility problems can be avoided if z. B. a new version of software is not compatible with existing comparison data or default settings.

After the new software has been completely transmitted from the service center 100 via the network 60 to the banknote processing machine 10, 11, it is stored in the non-volatile memory 5, 1. It can also be provided that the storage in the non-volatile memory 5, 41 is already carried out during the transmission via the network 60. Example 30

In addition, the current software status of the banknote processing machine 10, 11 can be stored in the service center 100 and / or a computer 50 at the location of the banknote processing machine 10, 11. If the non-volatile memory 5, 41 of the banknote processing machine 10, 11 has sufficient capacity, the software status can also be stored appropriately in the banknote processing machine 10, 11 itself or the original software can be retained unchanged. The current software status in particular also contains information about all individual settings, stored statistics and log files, etc. On the basis of the stored software status, it is possible to restore the original status of the banknote processing machine 10, 11, in the event of incorrect transmission or after storage the new software in the non-volatile memory 5, 1, it is determined during a function check that problems occur when the new software is executed. If the original software was retained unchanged in the non-volatile memory 5, 41, it can be reused immediately if the new software is incorrectly installed or installed.

Example 31

The safeguarding of the functionality of the banknote processing machine 10, 11 is additionally improved if basic components of the so-called firmware are excluded from changes. Firmware is understood to mean the parts of the software that determine the elementary functions of the control device 4, 40. If such parts of the firmware cannot be changed via the interface 6, 42, be enough that the banknote processing machine 10, 11 remains functional even in the event that errors occur when loading new software and the software is not saved correctly. In this case, the loading process can be repeated since it is controlled by the unchanged firmware.

Protection of the software

In the described distribution of software from the service center 100 via the network 60 to banknote processing machines 10, 11, it is important that only authentic software, i. H. Software from an authorized provider, e.g. B. the service center 100, 100 'of the manufacturer or by a service organization 106 authorized by the manufacturer, is loaded into the non-volatile memory 5, 1. Otherwise, security problems can arise since manipulated software makes it possible to influence the operation of the banknote processing machines 10, 11, which could, for example, fraudulently affect bills made with the banknote processing machines 10, 11.

In the described distribution of software from the service center 100 via the network 60 to banknote processing machines 10, 11, it is also important that irregularities do not occur in the distribution of fee-based software, ie the fee-based software should only be released by the banknote processing machines 10, 11 can be used if a corresponding fee has been or will be paid. Authorized source for software

The banknote processing machine 10, 11 checks whether the software comes from an authorized source 100, 100 ', 106, the software being stored in the non-volatile memory 5, 1 of the banknote processing machine 5, 41 only when the software is from the authorized source 100, 100 ', 106.

In this way it can be achieved that only unchanged software is used for the operation of the banknote processing machine 10, 11, whereby manipulations in the processing and billing of banknotes by changed software can be reliably avoided.

If new software is to be loaded via the interface 6, 42 and stored in the non-volatile memory 5, 1, before the software is stored in the non-volatile memory 5, 1 the control device 4, 0 checks whether the software is from the authorized source, eg , B. the service center 100, 100 'of the manufacturer of the banknote processing machine 10, 11, the service organization 106, etc., comes. For this purpose, the software from the authorized source, e.g. B. the service center 100, marked, for. B. by forming a hash value for the software or for parts of the software. In addition, the software and / or the hash value can be encrypted, in particular using an asymmetrical encryption method, ie the authorized source uses a secret key for the encryption. By checking the authenticity of the software to be loaded, manipulation of the banknote processing machine 10, 11 by modified software can be prevented.

When loading software via the interface 6, 42, the control device 4, 40 checks whether the software comes from an authorized source. This can be done, for example, by the control device 4, 40 again forming the hash value and comparing it with the software contained in the software to be loaded and / or decrypting the software and / or the hash value using a public key. Since only a public key is used, there are no special requirements regarding the confidentiality of the key.

Example 32

Particularly high security when checking the software can be achieved if the origin is checked by an authorized source by a protected component of the bank note processing machine 11, 10. For this purpose, a programmable logic module (not shown) can be connected to the control device 4, 40. In the programmable logic module, special data and / or software to be protected can be stored, as well as the software essential for controlling the banknote processing machine 10, 11 and its control unit 4, 40, which, for. B. the firmware described above is called. The firmware can also include the software that is used to check software to be loaded via the interface 6, 42, as described above. The software to be loaded is not stored in the non-volatile memory 5, 1 until the logic module has checked it. Of course, secret data can be stored in the logic module and especially who are protected, e.g. B. secret keys, and / or the public key described above.

The programmable logic module can be formed, for example, by a CPLD (Complex Programmable Logic Device) or an FPGA (Field Programmable Gate Array). Such a programmable logic module is programmed in that connections between gates of the programmable logic module are defined. This programming can be carried out by means of a design designed by a user, in which the connections of the gates are defined, so as to determine the function of the programmable logic module. The auxiliary programs used for programming the logic modules also contain mechanisms for protecting the designed design. The logic modules are usually programmed using a binary data stream that is interpreted within the logic modules. The format of the programming data used is kept secret in order to make it difficult or impossible to retranslate and thus analyze the design.

Programmable logic modules, which are only programmed once, because they permanently save the connections defined during programming, are also protected against reading out the data by an internal protection circuit. This also prevents the design from being copied onto an identical programmable logic module, resulting in a particularly high level of protection for the data. The data is stored in the programmable logic module within the described safe environment and can only be made available by it for further processing. The software to be loaded consists of an identification part and the actual software, the identification part contains the identification of the authorized source. When labeling, it can e.g. B. the hash value described above, which can also be encrypted. As described, the actual software can consist of programs which control the bank note processing machine 10, 11 by means of the control device 4, 40. In addition, data can be included, e.g. B. can be used as the comparison data described above for the evaluation of the signals of the sensor device 3, 30. In the case of changed or new programs, the associated data are advantageously also always in the

Software included, and always the programs when the data is changed or new. In this way, compatibility problems can be avoided, which could otherwise arise if data and / or programs of an older version, which are already stored in the non-volatile memory 5, 1, with programs and / or data of a newer version, which are loaded and in the non-volatile ones Memory 5, 41 are written to be used together.

Example 33

Likewise, the software can always be checked to determine whether it comes from an authorized source when the software is read by the control device 4, 40 for execution from the non-volatile memory 5, 41.

Paid software

In an advantageous embodiment, it is also provided that a proof of payment for the use of the software, data, etc., on certain Banknote processing machines 10, 11 are generated, the software being stored and / or executed permanently only when proof of payment is present.

Example 34

The proof of payment can be realized, for example, in that the identification part contains an individual identifier which corresponds to an individual identifier of a specific bank note processing machine 10, 11, and which, for. B. is stored in the non-volatile memory 5, 41 or the previously described logic module. During a loading process, the individual identifier present in the identification part is compared with the individual identifier of the bank note processing machine 10, 11 by the control device 4, 40 or the logic module. The software is only stored in the non-volatile memory 5, 41 if the two individual identifiers match. In this way it is possible that software can only be loaded and stored in a specific bank note processing machine 10, 11. This can be used to ensure, among other things, that a corresponding fee has been paid for software that is subject to a charge.

Example 35

In the identification part, a common identifier can also be contained, which corresponds to a common identifier of several banknote processing machines 10, 11, and which, for. B. is stored in the non-volatile memory or the previously described logic module. During a loading process, the common identifier present in the identification part is compared with the common identifier of the respective bank note processing machine 10, 11 compared by the control device 4, 40 or the logic module. The software is only stored in the non-volatile memory 5, 41 if the two common identifiers match. That way it is. it is possible that software can be specifically loaded and saved only in a defined group of baricot processing machines 10, 11, which all have the same common identifier. Among other things, this ensures that a corresponding fee has been or will be paid for chargeable software, since it is known how many banknote processing machines 10, 11 belong to the group of banknote processing machines 10, 11 with a common identifier.

Example 36

Likewise, the software can always be checked whether a fee has been paid when the software is read by the control device 4, 40 for execution from the non-volatile memory 5, 41.

Example 37

Payment of the fee can also be ensured if the

Service center 100 during the transmission of software to specific bank note processing machines 10, 11 uses their identification data to determine the identity of the specific bank note processing machine 10, 11 and to invoice the operator for the corresponding fee. An invoice can be omitted, for example, if the operator has concluded a contract for the renewal of software, for which this z. B. Monthly payments made. Example 38

It can also be provided that the banknote processing machine. 10, 11 sends an activation message to the service center 100 when the new software is activated for the first time via the interfaces 6, 42 and the network 60. The service center 100 then bills the new software to the operator, as previously described. In order to ensure that the activation message is actually sent from the banknote processing machine 10, 11 to the service center, it can be provided that the service center 100 sends a confirmation to the banknote processing machine 10, 11, without which the new software cannot be executed , The confirmation of the service center 100 can be, for example, a password or a key.

Example 39

Payment of the fee can also be achieved by the operator acquiring a certain credit from the manufacturer or the service organization 106, which is reduced each time new software is stored in the non-volatile memory 5, 41 or is executed for the first time. For this purpose, a chip card 14 can be used, for example, in which the credit is stored. The described reduction in the credit can be carried out by means of the identification unit 13 connected to the bank note processing machine 10, 11.

Example 40

In a further possibility for securing the payment of a fee for new software, the use of the new software can be provided in To invoice. For this purpose, a corresponding amount is invoiced each time the software is executed when the banknote processing machine 10, 11 is operated. As described above, this can be done, for example, by sending an activation message to the service center 100 or by debiting the corresponding amount from the chip card 14. The calculation of the corresponding amount can e.g. B. on the basis of the functionality used, for example the sorting of banknotes, and / or the throughput, for example the number of processed banknotes.

Example 41

As a special feature, it can be provided that new software is made available by the service center 100 for test purposes. In this case, the new software is stored in the non-volatile memory 5, 41 and can be executed for a certain period of time and / or for a certain number of processing operations. If the operator of the banknote processing machine 10, 11 pays the required fee, the new software can continue to be used even after the period has expired or if the number of processing operations has been exceeded. If the payment is not made, the original state of the banknote processing machine is restored. This can be done, for example, in the manner described above, that before the new software is stored in the non-volatile memory 5, 41, the current software status of the bank note processing machine 10, 11 is stored, for example, B. in the service center 100. Update of comparison data

It was previously described that the type and. Authenticity and the evaluation of the condition of the banknotes BN to be processed are of crucial importance. With the present system of service center 100, network 60 and banknote processing machines 10, 11, the comparison data of all banknote processing machines 10, 11 can be updated continuously, e.g. B. by means of the distribution of software described above, which can also contain the comparison data. In addition, it is possible to use the system to adapt and / or change the comparison data and / or to generate additional comparison data if, for example, counterfeits of banknotes of a certain currency and denomination occur.

As described above, the generation of comparison data is generally carried out by the department for the adaptation of comparison data 102. The banknotes of different currencies to be processed are examined and corresponding comparison data are produced for each denomination of each currency.

Example 42

If a new type of counterfeiting occurs when processing banknotes BN on a banknote processing machine 10, 11 or if banknotes of a currency are to be processed for which there is no comparison data in the non-volatile memory 5, 1 and also not in the service center 100, the operator or Operator of the banknote processing machine 10, 11, or from the service center 100, a special processing mode can be started, e.g. B. by means of the input / output device 12, 45. It may be necessary for the operator to prove his authorization to activate the special processing mode, e.g. B. by means of the card 14.

In the special processing mode, the operator is asked to insert the new counterfeiting or the banknotes of the as yet unknown currency into the input compartment 1, 21 of the banknote processing machine 10, 11. The novel counterfeiting or the banknotes of the unknown currency are then processed by the banknote processing machine 10, 11 in the manner described above. The data of the sensor device 3, 30 are not processed or processed by the control device 4, 0, e.g. B. compressed, transmitted via the interface 6, 42 and the network 60 to the service center 100 and stored in the data memory of the service center 100. After the counterfeit or banknotes of the unknown currency have been processed, the operator can be repeatedly asked to insert the counterfeit or banknotes of the unknown currency again, for example in order to be able to detect the banknotes in all four possible positions with the sensor device 3, 30 in order to be able to generate appropriate data for each of the possible locations.

The data of the counterfeit or banknotes of the unknown currency stored in the data memory of the service center 100 are evaluated in order to produce comparison data. This can be done automatically by the service center 100 or by the department for the adaptation of comparison data 102. However, it is also possible for an expert from the department for the adaptation of comparison data 102 to carry out the evaluation of the data or to control it in order to produce the comparison data. In order to support the expert of the department for the adaptation of comparison data 102 with his assessments, or to facilitate them, it can also be provided hen that images of the banknote to be assessed in each case are transmitted from the banknote processing machine 10, 11 to the service center 100 or the department for the adaptation of comparison data 102 via the internal network 105. The images of the banknote to be assessed in each case can be generated from the data of the sensor device 3, 30, but a special camera or a scanner can also be used. The expert in the department for the adaptation of comparison data 102 can also give instructions to the operator of the banknote processing machine 10, 11 via the network 60 in order, for example, to generate data again for specific banknotes. The instructions can in particular be given acoustically and / or optically, e.g. B. by videophone, which can be realized by the network 60 as an Internet telefone, the acoustic and / or optical instructions being reproduced for the operator by means of the display and a loudspeaker of the input / output device 12, 45 of the bank note processing machine 10, 11 can be. It is also possible that the expert of the department for the adaptation of comparison data 102 directly controls the bank note processing machine 10, 11 for obtaining the data of the counterfeit or bank notes of the unknown currency via the network 60.

The comparison data produced are stored in the data memory of the service center 100 and made available via the network to the bank note processing machine 10, 11 and stored in the non-volatile memory 5, 41 in the latter. Since the comparison data produced are stored in the data store of the service center 100, they are now also available to the other banknote processing machines 10, 11. Example 43

Deviating from the previous description, in which the comparison data are produced by evaluating the data of the counterfeit or the banknotes of the known currency in the service center 100, it is also possible for the comparison data to be produced by the banknote processing machine 10, 11, which are for this purpose is operated by the operator. The comparison data can be produced automatically by the control device 4, 40 by evaluating the data of the forgery or the banknotes of the unknown currency. However, control by an expert is also possible, who is connected to the banknote processing machine 10, 11 via the network 60. However, the expert can also be present at the location of the banknote processing machine 10 and use a service computer 50 which is connected to the banknote processing machine 10. The on-site expert can also

/ Use output device 12, 45 of bank note processing machine 10, 11. It may be necessary for the expert to identify himself using a card 14.

The comparison data produced in this way are stored in the non-volatile memory 5, 41 of the banknote processing machine 10, 11. In addition, the comparison data can be transmitted to the service center 100 via the network in order to be stored in its data memory. The comparison data are then also available to the other bank note processing machines 10, 11. Example 44

If novel counterfeits occur, it is particularly effective to produce additional comparison data for the novel counterfeits and to use these together with the previously available comparison data in such a way that banknotes are checked using the already existing comparison data and the additional comparison data.

When banknotes BN are processed with the banknote processing machine 10, 11, the banknotes BN to be processed are then compared both with the comparison data already present in the non-volatile memory 41 and also with the additional comparison data of the novel counterfeiting generated subsequently. If banknotes are identified as counterfeits on the basis of the comparative data for novel counterfeits, they are identified as counterfeits in accordance with the usual procedure and treated accordingly, e.g. B. stored in the special output tray 25.

It is evident from the above description that for each new type of counterfeiting, comparison data must be derived from the respective new type of counterfeiting, generated and made available to the banknote processing machines 10, 11. However, it is also possible to take several new counterfeits into account at the same time and to generate additional common comparison data for them. It is particularly advantageous to combine new types of counterfeiting into common additional comparison data that relate to banknotes of a certain type, ie new types of counterfeiting of banknotes of a specific currency and denomination, eg. B. € 50 banknotes. The checking of the banknotes can be carried out more effectively if the control device 40 first determines in the banknote processing machine 10, 11 what type of banknote it is, ie what currency the banknote belongs to and what denomination it has. If the authenticity of the banknote was already ascertained with the comparison data originally present in the non-volatile memory 5, 41 that it was a forgery, a further check can be omitted. Otherwise, it is then specifically checked whether additional comparative data for novel counterfeits are available for the determined type of banknote (currency, denomination). If no comparison data is available, the check can be ended. If there are comparison data for one or more novel counterfeits, the corresponding comparison data can be compared with the data of the sensor device 3, 30 for the respective bank note in order to determine whether the respective bank note is counterfeit.

It is also possible, however, for the data from the sensor device 3, 30 of the respective bank note to be checked first with the additional comparison data or data for novel counterfeits, and then to be checked with the originally available comparison data.

The described embodiments and examples for the production of comparison data have the advantage that the comparison data are available to all bank note processing machines 10, 11 within a very short time. This is made possible with very little personnel, since the process of producing the comparison data is largely automatic. These advantages result in large part from the fact that the new counterfeits, or the banknotes of the unknown currency, do not the service center 100 or the department for the adaptation of comparison data 102 must be transported.

Example 45

The distribution of the new comparison data can be further accelerated if the service center 100 actively transmits the newly produced comparison data to further bank note processing machines 10, 11 as soon as these are available in the data memory of the service center 100.

alarms

A further safeguarding of the operation of the banknote processing machines 10, 11, in particular the banknote processing machines 10 used for depositing banknotes, can be achieved if, for. B. alarm messages are generated when counterfeiting or suspected counterfeit banknotes occur.

The alarm messages can be sent via the network 60 to other bank note processing machines 10, 11 in order to B. to warn of certain counterfeits. Likewise, the alarm messages can be sent to a government agency that is connected to the network 60, e.g. B. a police department.

Example 46

If, when a banknote is paid into a banknote processing machine 10, the control device 4 classifies this banknote as counterfeit or suspect of counterfeiting, the banknote BF becomes special Storage compartment 8 transported and stored there. At the same time, information about the BF banknote and the reasons that led to the classification as a forgery are sent to the service center 100. The information can in particular be the type of banknote BF, ie currency and denomination. The reasons for the classification as a forgery relate in particular to the deviations of the data of the banknote BF generated by the sensor device 3 from the comparison data available in the non-volatile memory 5.

At the same time, personal data of the payer can be acquired by the banknote processing machine 10 and forwarded to the service center 100. The personal data can be the data contained on the card 14. In addition, other personal data can be collected and sent to the service center 100, e.g. B. an image of the depositor, which was recorded by a camera arranged in the banknote processing machine 10.

The data of the bank note processing machine 10 are evaluated in the service center 100. It can be checked whether certain people have already been refilled more often because they have deposited counterfeit or suspected counterfeit banknotes. It can also be checked whether a certain counterfeit occurs frequently within a certain time period and / or a certain region. Based on the evaluation, the service center 100 decides whether and which measures are to be initiated, for example to prevent or prevent the distribution of counterfeit money as quickly as possible.

For example, the service center 100 can cause new comparison data to be generated in the manner already described above. Likewise, the service center 100 can inform the banknote processing machines 10, 11 about the counterfeits that have occurred via the network 60. It can be provided that the person paying the counterfeit is excluded from further deposits. For this purpose, the data of the card 14 of the person and / or their image are transmitted to the other bank note processing machines 10, 11. The service center can, however, also arrange for the banknote processing machines 10, 11 to refuse to accept certain banknotes, ie banknotes of a specific currency and denomination, or for such banknotes to be drawn in and stored, for example, in the special storage compartment 8.

In addition, it can be provided that the person's data is sent from the service center 100 via the network 60 to the aforementioned government agencies. In parallel, or in addition, the person's data can also be sent to other locations which are connected to the network 60 and can be accepted or deposited at the banknotes, e.g. B. banks, petrol stations or retail to warn them.

In addition to the aforementioned prevention of the distribution of counterfeits, the procedure described above can generally be used for any conceivable type of manipulation that is possible in connection with the deposit of banknotes.

Service Services

In order to enable and facilitate service work on site at the bank note processing machine 10, 11, wrote, a computer 50 or the input / output device 12, 45 can be used by the service person.

Example 47

The service person connects to the service center 100 via the network 60. The respective bank note processing machine 10, 11 and / or the service person identifies himself by means of their identification data and transmits current data, e.g. B. the previously mentioned log files and / or statistics. The current data are compared with data stored in the data memory of the service center 100, for example older log files and / or statistics of the respective bank note processing machine 10, 11 or with predetermined data which must be maintained by bank note processing machines 10, 11 of the respective type. The results of this comparison are sent from the service center 100 via the network 60 to the respective bank note processing machine 10, 11 and can be used by the service person for the required service work. For example, the service center 100 can make certain specifications as to which work is to be carried out by the service person.

Example 48

However, it is also possible for the service person to request certain data, comparison data, software, etc. from the service center 100 in order to store them in the non-volatile memory 5, 1 of the bank note processing machine 10, 11. Likewise, the service person can order certain spare parts for the respective bank note processing machine 10, 11 from the service center 100. Example 49

After the service person has finished working on the respective bank note processing machine 10, 11 and, for example, the connection of the bank note processing machine 10, 11 via the network 60 to the service center 100 is interrupted, changes are made in the data memory of the service center 100 in the stored data of the respective bank note processing machine 10, 11 taken over and saved, which have been caused by the work of the service person. In this way, the data required for the operation of the respective bank note processing machine 10, 11 are always known in the service center 100.

In addition to or instead of the described storage of the data required for the operation of the banknote processing machine 10, 11, the storage can also take place in a data memory of the service organization 106. In the data memory of the service organization 106, data can also be stored that are only of importance for the service organization 106, for example: B. Data on the use of the service person in the respective bank note processing machine 10, 11, for example to issue an invoice for the services provided and to send it to the operator of the respective bank note processing machine 10, 11.

Operator troubleshooting

To eliminate errors or to carry out simple service work, it can also be provided that the operator and / or the operator carries out the corresponding measures under the direction of the service center 100. Example 50

For this purpose, it can be provided that the banknote processing machine 10, 11 regularly sends the previously described log files and / or statistics to the service center 100 via the network 60. It can also be provided that the data contained in the log files or statistics are examined by the control device 4, 40 of the bank note processing machine 10, 11 for deviations or abnormalities, such as, for example, B. the increase in double deductions, d. H. More than a single banknote is detected by the singler 22 and transferred to the transport system 23. If deviations or abnormalities are determined, the log files and / or statistics can be sent to the service center 100. The log files and / or statistics are analyzed in the service center 100.

Depending on the result of the analysis, the service center 100 can initiate various measures in order to eliminate the detected errors or deviations.

Example 51

If errors or deviations are identified that can be eliminated without any intervention, e.g. B. sent a new software that eliminates the detected errors or deviations. These can be newly developed programs, but certain default settings, data etc. can also be changed. The storage of the new programs and / or default settings etc. can also be made dependent on the operator or operator agreeing to change the previous programs and / or default settings etc. Example 52

In a next step, or in the event that the automatic analysis has led to no result by the service center 100, the expert department 103 can be activated by the service center 100. An expert present in the expert department 103 then checks the available data of the respective bank note processing machine 10, 11 and initiates suitable measures for eliminating the error or the deviation.

Example 53

In a further step it can be provided that the operator or the operator of the respective bank note processing machine 10, 11 is informed by the service center 100 or the expert department 103 in order to carry out certain measures. The operator or the operator can receive instructions for carrying out the measures from the service center 100 or the expert department 103. The instructions can be given acoustically and / or optically, e.g. B. as described above using Internet telephony. It can also be provided that a camera in the banknote processing machine 10, 11 is used to transmit images of the banknote processing machine 10, 11 to the service center 100 or the experts from the expert department 103 in order to identify possible causes of errors on the basis of these images.

Example 54

If spare parts are required to eliminate the detected error or deviation, the service center 100 or the expert department can 103 arrange for the delivery of the required spare parts. The required spare parts can, for example, be delivered to the location of the respective bank note processing machine 10, 11.

Example 55

If a service person is required to eliminate the detected error or the deviation, the service center 100 or the expert department 103 can notify the service person or the service organization 106 superior to the service person and all the information required for the removal of the detected error is available put. If replacement lines are required, these can optionally be delivered to the service person, the service organization 106 or the location of the respective bank note processing machine 10, 11. Control of the service center 100 can thereby ensure that the service person only goes to the location of the respective bank note processing machine 10, 11 after the necessary spare parts are available. Likewise, the service center 100 or the service organization 106 can contact the operator or the operator of the respective bank note processing machine 10, 11 in order to announce the appearance of the service person or to make an appointment so that the service person has access to the bank note processing machine 10, 11 ,

Example 56

However, it is also possible for the respective banknote processing machine 10, 11 to contact the service organization 106 via the network 60 in order to request a service person. The measures described can be used to ensure that the banknote processing machines 10, 11 work more reliably, since looming faults from increasing deviations can be recognized at an early stage. It is thus possible to carry out necessary repairs or to replace wear parts when the respective banknote processing machine is still functional. Failure of the banknote processing machines 10, 11 can thereby be avoided.

Supervision by the operator

The information acquisition and monitoring of banknote processing machines 10, 11 by the operator of the banknote processing machines 10, 11 is of particular importance.

Example 57

For this purpose, as described above, it can be provided that the operator 110 of banknote processing machines 11, 11 'has a computer 112 with which he can obtain information about the banknote processing machines 11, 11' in order to monitor the banknote processing machines 11, 11 ' , For this purpose, the operator 110 uses the computer 112 to establish a connection to the service center 100 via the network 60. The establishment of a connection and access to the data of the operator's banknote processing machines 11, 11 'is particularly secured by the measures described above, eg. B. through the use of passwords and secure connections. For the data exchange of the operator 110 with the service center 100, an individual user interface can be provided for the computer 112 or can be adapted by the operator 110 himself to his needs. The operator 110 can use the computer 112 to call up the data of the banknote processing machines 11, 11 'stored in the service center 100, e.g. B. Log files with status information and / or statistics. Information from the service center 100 can likewise be evaluated by the operator 110, which is based on the evaluation of the data of the banknote processing machines 11, 11 'by the service center 100 and / or the departments 101 to 104 connected to the service center 100.

Based on the information and data of the banknote processing machines 11, 11 'available to the operator 110 on the computer 112, the operator 110 can monitor his banknote processing machines 11, 11' and start a wide variety of processes in order, for example, to ensure the functionality of the banknote processing machines 11, 11 '. sure. For example, new software can be requested from the service center 100 for one or more of the banknote processing machines 11, 11 '. Spare parts and / or a service person can be ordered either from the service center 100 or from the service organization 106. Inquiries can be directed to departments 101-104, e.g. B. the creation of an offer for new banknote processing machines by the sales department 104.

Example 58

In addition, it can be provided that data from the banknote processing machines 11, 11 'of an operator 110 are not only stored and evaluated in the data memory of the service center 110, but also in the computer 112 of the operator 110. This can also be additional data, which are only stored and evaluated in the operator's computer 112, for example because it is confidential data, such as names and account details of depositors, if it is in the banknote processing machines 10, 11 operated by the operator z. B. is the automatic switch 10 described above.

Example 59

If automatic switches 10 are operated by the operator, further data can relate to the cassettes 9 of the automatic switches 10. These data can indicate, for example, whether the cassettes 9 used are empty or full or only a small amount of banknotes or already one

Have amount of banknotes that corresponds almost to the maximum amount, so that an exchange of the full or empty cassettes 9 is required. The change of the cassettes 9 can be initiated by the service center 100 or the computer 112 of the operator. For this purpose, for example, an operator of the automatic switch 10 who is located at the location of the automatic switch 10, for. B. a bank branch. Service organization 106 can also be commissioned. At the time of changing the cassettes 9, the data stored in the non-volatile memory 5 of the automatic switch 10 regarding the number and type (currency, denomination) of banknotes BA present in the changed cassette 9 are also transmitted to the service center 100 or the computer via the network 60 transmitted by the operator. Further data can relate to the individual depositing and / or withdrawing processes and include information about the depositing and / or withdrawing party as well as the number and type (currency, denomination) of the deposited and / or withdrawn banknotes.

When depositing banknotes at an automatic counter 10, the banknotes BF recognized as forgeries or suspected of being forgeries, which are retained in the storage compartment 8, are also of particular importance are and are usually removed from the storage compartment 8 in the previously described replacement of the cassettes 9.

The removed counterfeit or suspected counterfeit banknotes BF are transported with the cassettes 9 to a processing station of a bank or a value transport company. The processing station essentially consists of a banknote processing machine 11 for evaluating and sorting banknotes. The bank notes B A contained in the cassettes 9 are processed by means of the bank note processing machine 11 and the data determined thereby are compared with the data coming from the automatic switch 10 in order to check whether the contents of the cassettes 9 match the transmitted data.

Identification of suspect or counterfeit banknotes

However, particular problems arise when checking the counterfeit and / or counterfeit banknotes BF. This banknotes BF should namely at any time, H. in particular when checking in the processing station, the person who has deposited the banknotes BF can be assigned in order to be able to check the payer in the event that it is actually a forgery. It is therefore necessary that each of the banknotes BF can be clearly identified.

Example 60

For the identification of suspected counterfeit and / or counterfeit banknotes BF deposited at automatic counters 10, the data obtained by the sensor device 3 in the above-described checking of the banknotes BF together with the identity of the payer, who, e.g. B. as described above, by means of the card 14, stored in the non-volatile memory 5. The data and the identity of the payer are transmitted via the network 60 to the service center 100 and / or the bank note processing machine 11 of the processing station. The identification of the individual banknotes BF is then achieved in that the suspected counterfeit and / or counterfeit banknotes BF are processed by means of the banknote processing machine 11, data for the suspected counterfeit and / or counterfeit banknotes BF being generated by the sensor device 30. The generated data are then compared with the data transmitted via the network 60 and it is determined which of the transmitted data have the greatest agreement with the data generated in each case. Finally, the respective suspected counterfeit and / or counterfeit banknote can be identified by means of the identity of the payer, which is assigned to the transmitted data with the greatest match.

It is obvious that such a procedure requires that the sensor device 3 of the automatic switch 10 must correspond to the sensor device 30 of the banknote processing machine 11 in order to be able to generate comparable data of the suspected and / or counterfeit banknotes BF for identification. It is also possible that different sensor devices 3, 30 are used, but the respective data are converted by at least one of the control devices 4, 40 into a format which enables a comparison of the data. Example 61

Since after the transport of the suspected counterfeit and / or counterfeit banknotes BF it is no longer easily recognizable in which of the four possible layers the counterfeit and / or counterfeit banknotes BF were detected by the sensor device 3 of the automatic switch 10, it is advantageous to suspect the counterfeit and / or to process counterfeit banknotes BF for identification in all four possible positions with the banknote processing machine 11. This ensures that data are generated by the sensor device 30 of the banknote processing machine 11 which enable the identification of the suspected counterfeit and / or counterfeit banknotes BF.

The described procedure for identification ensures that counterfeit and / or counterfeit banknotes BF can be assigned to a deposit and / or a payer without this assignment to the respective banknote BF having to be made when the deposit is made. As a result, no physical separation of suspected counterfeit and / or counterfeit banknotes BF from different deposits or from different depositors is required. As a result, the logistical effort involved in handling suspect and / or counterfeit banknotes BF can be considerably reduced. In addition, the effort required to implement the automatic switch 10 can be considerably reduced.

customer care

Of particular importance is the support of customers of the operators who work on banknote processing machines 10, 11, in particular on automatic ones Switches 10, take actions. It is also advantageous to give the customer the option of configuring the automatic switch 10 for the needs of the respective customer in order to enable efficient operation with the automatic switch 10.

Example 62

Specific configuration data can be defined for each customer, which, for example, define a special user interface of the input / output device 12, 45. This can relate in particular to the language used by the customer or preferred operating modes such as the payment or deposit of a certain amount of money. The customer's configuration data are stored in the non-volatile memory 5, 41 of the bank note processing machine 10, 11 and can be sent via the interface 6, 42 and the network 60 to the service center 100 and / or the service organization 106 and / or the computer 112 of the operator 110 and be saved there. In this way, it is possible for the customer to work on each banknote processing machine 10, 11 with the configuration he prefers. For this purpose, the customer identifies himself on the respective bank note processing machine 10, 11, e.g. B. by his individual card 14. If the configuration data for this customer are available in the non-volatile memory 5, 41 of the respective banknote processing machine 10, 11, they are used for the customer and the corresponding settings of the banknote processing machine 10, 11 are made. If the configuration data are not in the non-volatile memory 5, 41, they are loaded by means of the customer's identity from the service center 100 and / or the service organization 106 and / or the computer 112 of the operator 110 via the network 60 and while the bank note processing machine 10 is being operated , 11 by the identified ten customers. Of course, the configuration data for later applications can also be stored in the non-volatile memory 5, 41. If the configuration data are stored in the non-volatile memory 5, 1, a check can be made before each use of the configuration data to determine whether there is a more current version of the configuration data in the service center 100 and / or the service organization 106 and / or the computer 112 of the operator 110 , Likewise, it can be provided that the configuration data in the service center 100 and / or the service organization 106 and / or the computer 112 of the operator 110 are updated if the customer during the actions on one

Banknote processing machine 10, 11 has made changes to the configuration data.

Example 63

The configuration can also be carried out by the customer independently of the bank note processing machine 10, 11, e.g. B. by means of a computer which is connected to the service center 100 via the network 60. The configuration data created in the process are transmitted to the service center 100 and stored in the data memory of the service center 100. As described above, the configuration data are then available to the respective customer when the customer identifies himself at a banknote processing machine 10, 11 at a later time.

Example 64

It can also be provided that the customer uses his own device for operating the banknote processing machine 10, 11, e.g. B. a mobile phone, a PDA (personal digital assistant), etc. The device for the Operation is preferably connected wirelessly to the banknote processing machine 10, 11, e.g. B. via an infrared or Bluetooth connection. As described above, the user interface in particular can be set according to the wishes of the customer. The configuration data required for this are then additionally stored in a non-volatile memory of the customer's device for operation, so that they are available at all times. In addition to the function of operating bank note processing machines 10, 11, the customer's device can have further functions, eg. B. ticket, means of payment, access authorization, etc.

Example 65

In addition to the described definition of the configuration data by the customer, provision can also be made for the configuration data to be determined by the service center 100 and / or the service organization 106 and / or the operator 110 or his computer 112. For this purpose, configuration data are kept for each type of bank note processing machine 10, 11. This configuration data can be changed for individual bank note processing machines 10, 11, eg. B. because the special situation at the location of the banknote processing machine 10, 11 makes this necessary. For example, the illumination of the display of the input / output device 12, 45 can be set to be particularly bright because direct sunlight falls on the display at the installation location of the banknote processing machine 10, 11. Further adjustments of the configuration data can be made by the service center 100 and / or the service organization 106 and / or the operator 110 if changes in the state of the banknote processing machine 10, 11 are determined, e.g. B. if the failure of the evaluation of the log files and / or statistics certain parts of the banknote processing machine 10, 11 is determined. •

Example 66 5 If the customer wants help with the definition of his configuration data, he can request 100 support from the service center. An expert from the service department 103 then supports the customer in determining his configuration data. A service person can also

10 ganisation 106 support the customer. This can e.g. B. happen that the expert of the service department 103 switches to the user interface of the banknote processing machine 10, 11 via the network 60 and makes the determinations together with the customer. Instead, or in addition, it may be provided that the service department expert

15 103 optical and / or acoustic instructions to the customer via the network 60, z. B. by means of the Internet telephony mentioned above.

Example 67

20. The customer can also be supported by the experts of the service department 103 or by the service person of the service organization 106 in the event of malfunctions on the banknote processing machine 10, 11. In this case it can be provided that the malfunction is recognized by the banknote processing machine 10, 11 and the support of the expert

25 th of the service department 103 is requested by the banknote processing machine 10, 11 via the network 60. Likewise, it can be provided that the service center 100 recognizes the malfunction through the evaluation of log files and / or statistics of the banknote processing machine 10, 11 described above and that the experts of the service department 103 automatically table informed so that it supports the customer. However, a special help switch can also be provided on the bank note processing machine 10, 11, which enables the customer to contact the service center 100 or the expert of the service department 103. The expert of the service department 103 can give the customer optical and / or acoustic information, in particular via the network 60, e.g. B. by means of Internet telephony. For example, the expert may report to the service department 103 that a service person has been notified and is on the way to the bank note processing machine 10, 11, that a particular transaction or booking has taken place or has not occurred, that the customer's card 14 has been secured or blocked for certain reasons the customer should wait or not wait at the banknote processing machine 10, 11, etc.

Example 68

The customer can also get help from the experts from the service department 103 or the service person from the service organization 106 if problems arise when operating the banknote processing machine 10, 11. The customer can use the help button described above. It is also possible that incorrect operations of the banknote processing machine 10, 11 by the customer are registered by the banknote processing machine 10, 11 or the service center 100, e.g. B. by repeated incorrect input of operating commands by the customer, whereupon the expert of the service department 103 is notified. The expert of the service department 103 will then acoustically and / or optically, z. B. via Internet telephony with the customer in order to support them in the operation of the banknote processing machine 10, 11. The service department expert 103 can, for example, instruct say which controls of the input / output device 12, 5 are to be operated by the customer next. The expert of the service department 103 can, however, also trigger the necessary steps via the network 60 on the bank note processing machine 10, 11. Likewise, the service department 103 expert may provide general information such as: B. that the customer should wait for a service person to come, that the card 14 has been withdrawn, etc.

It is obvious that the described embodiments and / or the described examples of the description and the claims can be used individually, but also in any combination with one another, for a system of banknote processing machines, banknote processing machines and methods for their operation.

Claims

Patent claims

1. System with at least one banknote processing machine (10, 11), which is connected to a service center (100) by means of a network (60), characterized by the exchange of data and / or necessary for the operation of the at least one banknote processing machine (10, 11) or data generated during the operation of the at least one banknote processing machine (10, 11) between the banknote processing machine (10, 11) and the service center (100) via the network (60).

2. System according to claim 1, characterized in that the exchanged data comprise software.

3. System according to claim 1 or 2, characterized in that the exchanged data include comparison data and / or default settings.

4. System according to one of claims 1 to 3, characterized in that the data of the service center (100) completely or partially replaces and / or extends the data in the banknote processing machine (10, 11).

5. System according to any one of claims 1 to 4, characterized in that the network (60) is formed by the Internet.

6. System according to one of claims 1 to 5, characterized in that the banknote processing machine (10, 11) and the service center (100) have an interface (6, 42) for connection to the network (60).

7. System according to any one of claims 1 to 6, characterized in that a plurality of bank note processing machines (11, 11 ') are interconnected (111), the exchange of data with the service center (100) via one of the bank note processing machines (11') and / or via the connection (111) of the banknote processing machines (11, 11 ').

8. System according to any one of claims 1 to 7, characterized in that one or more banknote processing machines (11, 11 ') are assigned to an operator (110) who monitor the banknote processing machines (11, 11') by means of a monitoring unit (112) and / or can control.

9. System according to one of claims 1 to 8, characterized in that data from banknote processing machines (10, 11) and / or operators (110) are stored in a data memory of the service center (100).

10. System according to one of claims 1 to 9, characterized in that the service center (100) evaluates the data of the banknote processing machines (10, 11) and / or operator (110).

11. System according to any one of claims 1 to 10, characterized in that the service center (100) is connected to departments (101 to 104).

12. System according to claim 11, characterized in that the departments (101 to 104) of the service center (100) provide data.

13. System according to claim 11 or 12, characterized in that the departments (101 to 104) evaluate data from the service center (100).

14. System according to any one of claims 11 to 13, characterized in that each department (101 to 104) can access data from the other departments (101 to 104).

15. System according to any one of claims 11 to 14, characterized in that the departments (101 to 104) request data from the banknote processing machines (10, 11).

16. System according to any one of claims 11 to 15, characterized in that the departments (101 to 104) the banknote processing machines (10,

11) Provide data.

17. System according to one of claims 11 to 16, characterized in that a departments (101) software for the operation of the banknote processing machines (10, 11) is available.

18. System according to one of claims 11 to 17, characterized in that a department (102) provides comparison data for the banknote processing machines (10, 11).

19. System according to one of claims 11 to 18, characterized in that a department (103) provides data and / or software and / or information for repair and / or service of the banknote processing machines (10, 11).

20. System according to one of claims 11 to 19, characterized in that a department (104) provides information about the banknote processing machines (10, 11).

21. System according to one of claims 1 to 20, characterized in that at least one further service center (100 ') is connected to the network (60).

22. System according to one of claims 1 to 21, characterized in that at least one service organization (106) and / or service person is connected via the network (60) to the service center (100).

23. System according to one of claims 1 to 22, characterized in that the service center (100) provides a test version of the data for the bank note processing machines (10, 11), that of the bank note processing machines (10, 11) only for a limited period of time and / or can be used for a certain number of uses.

24. System according to one of claims 1 to 23, characterized in that operators (110, 107) and / or service organizations (106) and / or banknote processing machines (10, 11) search specifically for information and / or data from the service center (100) can.

25. System according to one of claims 1 to 24, characterized in that the service center (100) and / or the departments (101 to 104) via the network (60) with the operators (110) and / or the service organizations (106) and / or service persons communicate, in particular by means of graphic and / or text and / or image and / or sound signals.

26. System according to one of claims 1 to 25, characterized in that the exchange of data between the service center (100) and the banknote processing machines (10, 11), the service organization (106), the operators (110) etc., a standard protocol , is used, in particular HTTP or TCP / IP.

27. System according to one of claims 1 to 26, characterized in that the service center (100) requests data from the banknote processing machines (10, 11).

28. System according to one of claims 1 to 27, characterized in that the service center (100) makes settings and / or controls the banknote processing machines (10, 11).

29. System according to one of claims 1 to 28, characterized in that the bank note processing machines (10, 11) request data from the service center (100).

30. System according to one of claims 1 to 29, characterized in that the service center (100) costs for the transmission of data to the

Banknote processing machines (10, 11) invoices.

31. System according to one of claims 1 to 30, characterized in that the service center (100) provides individual presets for each of the banknote processing machines (10, 11).

32. System according to claim 31, characterized in that each of the banknote processing machines (10, 11) checks whether there are new individual presets from the service center (100) and uses these when new presets are available.

33. System according to one of claims 1 to 32, characterized in that presettings of the respective bank note processing machine (10, 11) are made by the bank note processing machine (10, 11) depending on the installation location.

34. System according to one of claims 1 to 33, characterized in that the bank note processing machines (10, 11) send error messages to the service center (100) and / or the service organization (106) and / or the operator (110).

35. System according to one of claims 1 to 34, characterized in that the service center (100) and / or the service organization (106) and / or the operator (110) query error messages from the banknote processing machines (10, 11).

36. System according to claim 34 or 35, characterized in that errors which have occurred are displayed by the banknote processing machines (10, 11) by means of an input / output device (12, 45).

37. System according to one of claims 34 to 36, characterized in that the service center (100) when an error occurs and / or after receiving an error message from the banknote processing machines (10, 11) generates instructions for eliminating the error that has occurred and the respective one Banknote processing machine (10, 11) provides.

38. System according to one of claims 1 to 37, characterized in that the presence of one or more people is mandatory for certain operations and / or troubleshooting.

39. System according to claim 38, characterized in that the presence of the person or people is monitored, in particular in that the person or people identify themselves by means of individual cards (14).

40. System according to one of claims 1 to 39, characterized in that the service center (100) notifies the service organization (106) and / or a service person when certain errors occur in one of the banknote processing machines (10, 11).

41. System according to claim 40, characterized in that the service center (100) of the service organization (106) or the service person transmits information about the type of error and / or about measures to be carried out and / or about required spare parts.

42. System according to one of claims 1 to 41, characterized in that the service center (100) checks whether a bank note processing machine (10, 11), a service organization (106) and an operator (107, HO) are authorized to use the Service center (100).

43. System according to one of claims 1 to 42, characterized in that the banknote processing machines (10, 11), the service organizations (106) and the operator (107, HO) check whether the service organization (100) is authorized to use them auszutauchen.

44. System according to one of claims 1 to 43, characterized in that data from the service center (100) are loaded into a banknote processing machine (10, 11) if the data from the service centers (100) have a newer version.

45. System according to one of claims 1 to 44, characterized in that the exchange of data between the service center (100) and banknote processing machines (10, 11) takes place at a predetermined time.

46. System according to one of claims 1 to 45, characterized in that the exchange of data between the service center (100) and banknote processing machines (10, 11) from the banknote processing machines (10, 11) is refused.

47. System according to claim 46, characterized in that the service center (100) takes over the control of the banknote processing machine (10, 11) in order to carry out the exchange of data if a banknote processing machine (10, 11) refuses to exchange data.

48. System according to one of claims 1 to 47, characterized in that the data of the banknote processing machine (10, 11) are saved before an exchange of the data in the banknote processing machine (10, 11) and / or the service center (100).

49. System according to claim 48, characterized in that the saved data of the banknote processing machine (10, 11) are used again or further if the exchange of data between the service center (100) and banknote processing machine (10, 11) fails.

50. System according to one of claims 1 to 49, characterized in that basic parts of the data of the banknote processing machines (10, 11) cannot be changed by an exchange of data,

51. System according to one of claims 1 to 50, characterized in that the banknote processing machines (10, 11) check whether the data to be exchanged come from an authorized source.

52. System according to one of claims 1 to 51, characterized in that the banknote processing machines (10, 11) check before each use of data whether the data to be used come from an authorized source.

53. System according to one of claims 1 to 52, characterized in that chargeable data to be exchanged are identified, and the exchange with the railway node processing machines (10, 11) is only possible if proof of payment is available.

54. System according to one of claims 1 to 53, characterized in that chargeable data to be exchanged are identified, and the use by the bank note processing machines (10, 11) is only possible if proof of payment is available.

55. System according to claim 53 or 54, characterized in that the proof of payment is formed by an individual identifier of a bank note processing machine (10, 11).

56. System according to claim 53 or 55, characterized in that the proof of payment is formed by an identifier for several bank note processing machines (10, 11).

57. System according to one of claims 1 to 56, characterized in that an amount to be paid for data is determined depending on the use of the data by the bank note processing machine (10, 11).

58. System according to one of claims 1 to 57, characterized in that data of the banknotes processing machines (10, 11) processed banknotes (BN) are transmitted to the service center (100).

59. System according to claim 58, characterized in that the service center (100) generates comparison data from the data of the bank notes (BN).

60. System according to claim 59, characterized in that comparison data generated by the service center (100) are exchanged with the banknote processing machines (10, 11).

61. System according to one of claims 1 to 60, characterized in that the service center (100) generates an alarm message due to the exchange of data with one or more of the banknote processing machines (10, 11) which is sent to at least one of the banknote processing machines (10 , 11) is sent.

62. System according to claim 61, characterized in that the alarm message puts the bank note processing machines (10, 11) in a special operating mode.

63. System according to claim 61 or 62, characterized in that the alarm message contains further data which are generated by the service center (100) and / or which originate from the banknote processing machine or machines (10, 11), the data of which generates the alarm message - have solved.

64. System according to one of claims 61 to 63, characterized in that the alarm message is generated when counterfeit and / or counterfeit banknotes appear.

65. System according to one of claims 1 to 64, characterized in that a service person by means of the banknote processing machines (10, 11) or a computer (50) a connection via the network (60) to the service center (100) and / or the service organization (106) builds up to request assistance and / or spare parts.

66. System according to claim 65, characterized in that the work carried out by the service person is transmitted via the network (60) to the service center (100) and / or the service organization (106).

67. System according to claim 66, characterized in that the service center (100) and / or the service organization (106) create an invoice based on the work transmitted.

68. System according to one of claims 1 to 67, characterized in that the service center (100) notifies the operator when certain errors occur in one of the banknote processing machines (10, 11).

69. System according to claim 68, characterized in that the service center (100) transmits information to the operator about the type of error and / or about measures to be carried out and / or about required spare parts.

70. System according to claim 68 or 69, characterized in that the service center (100) causes the operator to deliver the required spare parts to the installation site of the respective bank note processing machine (10, 11).

71. System according to one of claims 68 to 70, characterized in that the service center (100) causes the departments (103) to provide data and / or software for eliminating the error of the banknote processing machines (10, 11).

72. System according to claim 71, characterized in that the departments (103) the data and / or software for eliminating the error of the banknote processing machines (10, 11) by text and / or graphically and / or optically and / or acoustically provides.

73. System according to one of claims 1 to 72, characterized in that the service center (100) when certain errors occur, eliminates the errors via the network (60).

74. System according to one of claims 1 to 73, characterized in that operators of the banknote processing machines (10, 11) define specific configuration data.

75. System according to claim 74, characterized in that the specific configuration data is stored in the banknote processing machine (10, 11), the service center (100) and / or the service organization (106) and / or the computer (112) of the operator (110) become.

76. System according to claim 75, characterized in that the stored specific configuration data of an operator are used by the banknote processing machines (10, 11) when this operator operates the banknote processing machine (10, 11).

77. Banknote processing machine, characterized in that the banknote processing machine (10, 11) is used in a system according to one of claims 1 to 76.

78. Banknote processing machine according to claim 77, characterized in that the banknote processing machine (10, 11) has an interface (6, 42) for connection to the network (60).

79. Service center, characterized in that the service center (100) is used in a system according to one of claims 1 to 76.

80. Service center according to claim 79, characterized in that the service center (100) has an interface for connection to the network (60).

81. Method for operating at least one banknote processing machine and a service center, characterized by the exchange of data required for the operation of the at least one banknote processing machine (10, 11) between the at least one banknote processing machine (10, 11) and the service center ( 100), corresponding to a system comprising the at least one bank note processing machine (10, 11) and the service center (100), according to one of claims 1 to 76.