Classifications

• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04Q—SELECTING
  • H04Q3/00—Selecting arrangements
  • H04Q3/0016—Arrangements providing connection between exchanges
  • H04Q3/0025—Provisions for signalling
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
  • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Definitions

• the present invention relates to a method for transmitting proprietary signaling between a terminal and a switching center in a telecommunications network and devices for carrying out this method.
• standardized signaling is exchanged between a terminal (e.g. telephone, PC) and an exchange in a telecommunications network.
• the user data e.g. voice
• ISDN B channel user data channel
• ISDN D channel signaling channel
• Such features are required, for example, in so-called call center applications in which a customer calls a company, for example a bank, insurance company or airline, in order to obtain information or advice.
• the calling customer is then connected to a consultant (agent) of the company.
• a consultant agent
• For such an application must often between a Vermitt ⁇ switching center and connected to it device (eg Ter ⁇ the agent minal) proprietary signaling to be replaced, for example, statistical data, information on the availability of agents or signaling to turn ei ⁇ nes S upervisors in an existing connection.
• the S tan d of the art has either the respective appli ⁇ of (the company in the example mentioned that the call C enter operates) with its terminals that supports the proprietary signaling cation system has its own Telecommuni ⁇ that also this proprietary signaling supported, or these terminals are connected directly to a switching center that supports this proprietary signaling.
• the object of the present invention is therefore to provide a method for transmitting proprietary signaling and devices for carrying out this method, in which a connection of terminals with proprietary signaling to any switching centers is made possible.
• proprietary signaling is tunneled between a terminal that transmits proprietary signaling and is connected to a conventional first switching center (switching center that does not support the proprietary signaling) and a second switching center that supports the proprietary signaling via a first user data channel is, ie that the data for proprietary signaling via co co MP 1 I- 1
• d PJ d ⁇ li J d 3 P- rt ⁇ ö d PJ ⁇ d CO co P- d uq co ⁇ ! (-> rt dd ⁇ d ⁇ ⁇ ⁇ 1 N P- d ti PJ P- 00 T ⁇
• the switch according to the invention has a ⁇ Ver switching centers data transmission means for transmitting user data via a second user data channel.
• the communication system according to the invention When the present invention is implemented with the communication system according to the invention, which is connected to a second switching center that supports the proprietary signaling, the communication system according to the invention has a switching device for switching the second user data channel between the terminal and the second switching center.
• the communication system consists of a router with the first signaling interface and a router interface and a gateway server with the second signaling interface and a gateway interface.
• the necessary data transmission between router and gateway server takes place via the router or gateway interface.
• Fig. 1 is a schematic representation showing an execution ⁇ of the present invention with a terminal 1 transmits the proprietary signaling and is connected via the first switching center 7 to the telecommunications network 6, a second switching center 8, the proprietary signaling of the terminal 1 supports and the Communication system 13 according to the invention.
• the proprietary signaling for the first switching center 7, to which the terminal 1 according to the invention is connected and which does not support the proprietary signaling is transmitted transparently between the second switching center 8 and the terminal 1, so that the second switching center 8 the terminal 1 can be treated like a device on its own periphery.
• a user data channel (second user data channel, for example for voice transmission) is switched through (“extended”) to the terminal 1.
• first and second user data channels 11 and 12 are signaled, i.e. signaling is transmitted which is used, for example, to set up or clear the user data channels.
• the terminal 1 has a terminal signaling device 2 for transmitting the proprietary signaling via a first user data channel 11, a terminal data transmission device 3 for user data transmission (for example voice) via a second user data channel 12 and a standard signaling device 4 for transmission standardized signaling between the terminal 1 and the first switch lungsstelle 7 for example to set up and tear down the first and second user data channel between the terminal 1 and the first switching center 2.
• a terminal signaling device 2 for transmitting the proprietary signaling via a first user data channel 11
• a terminal data transmission device 3 for user data transmission (for example voice) via a second user data channel 12
• a standard signaling device 4 for transmission standardized signaling between the terminal 1 and the first switch lungsstelle 7 for example to set up and tear down the first and second user data channel between the terminal 1 and the first switching center 2.
• the closed to the second switching center 8 on ⁇ communication system 13 has the router 17 for transmitting the proprietary signaling and the gateway server 18 to turn on a Nutz Schemekanales for transmitting user data (eg, voice).
• user data eg, voice
• the router 17 contains the first signaling interface 14 for transmitting the proprietary signaling via the first user data channel 11 and the router interface to the LAN (Local Area Network) for data transmission (i.e. transmission of the proprietary signaling) with the gateway server 18.
• LAN Local Area Network
• the gateway server 18 in turn has a gateway interface 20 to the LAN for data transmission (transmission of the proprietary signaling) with the router 17, the second signaling interface 15 for transmission of the proprietary signaling with the switching center 8 and the switching device 16 for switching the second user data channel 12 with the user data channel of a further terminal 21; this terminal 21 does not require proprietary signaling.
• the communication system 13 firstly establishes a user data channel connection between the further terminal 21 and the terminal 1 according to the invention (agent of the company). Furthermore, the proprietary signaling is transmitted via a user data channel between the switching center 8 and the terminal 1 according to the invention by means of the communication system 13.
• the gateway server 18 thus presents itself as a virtual subscriber that transmits proprietary signaling.
• connection of the user data channel and the proprietary signaling channel takes place from the switching center to the gateway server 18 as in the case of a terminal with proprietary signaling connected directly to the second switching center 8, with the difference that the user data channel for transmitting user data is transmitted by the gateway server 18 of a subscriber with the further terminal 21 is switched on or through to the terminal 1 according to the invention.
• FIG. 2 shows a schematic representation of the useful data channel and signaling connections between the terminal 1 according to the invention, the first and second switching centers 7 and 8, and a further terminal 21.
• the gateway server 18 has two conventional user data channels (e.g. ISDN Basic Access) for each remote terminal 1 according to the invention that is operated, as well as a further user data channel connection to the terminal 1 via the router 17.
• two conventional user data channels e.g. ISDN Basic Access
• One of the two user data channels 12 of the gateway server 18 is a conventional connection to the terminal 1.
• the other user data channel is used for the connection to a further terminal 21.
• the gateway server 18 has two user data channels for each terminal device 1 according to the invention which can be interconnected, as a result of which the user data channel is switched through from the further terminal device 21 to the terminal device 1 according to the invention with a 1 byte delay (at 64 kbit / s approximately 0.13 ms) arises.
• the two user data channels can be interconnected, for example, by a digital signal processor (DSP).
• DSP digital signal processor
• FIG. 3c The user data (12 B) between the OF INVENTION ⁇ to the invention the terminal 1 and the further terminal 21 is ak ⁇ tiv.
• the second user data channel 12 and the user data channel B of the further terminal 21 are interconnected on the gateway server 18.
• the first user data channel 11 can serve not only for the transmission of proprietary signaling but also for an additional transmission of user data.
• FIGS. 4, 5a to 5c Various variants of the implementation of the present invention are shown below with reference to FIGS. 4, 5a to 5c.
• switching center 5 switching center according to the invention according to claim 7
• switching center signaling device 9 for transmitting proprietary signaling via a first user data channel 11
• switching center data transmission device 10 for transmitting user data via a second user data channel 12, which together form the virtual subscriber.
• the proprietary signaling is transmitted directly between the terminal 1 and the switching center 5 according to the invention.
• the user data channel B of the further terminal 21 is interconnected in the switching center 5 according to the invention with the second user data channel 12.
• 5a to 5c show exemplary embodiments in which a terminal 1 ′ with proprietary signaling is connected directly to the second switching center 8.
• This end ⁇ device 1 takes on the tasks of the gateway server with the difference that the terminal 1' of a conventional terminal (remote controlling terminal 22) is remotely controlled.
• Two user data channels (first and second user data channels 11 and 12) are set up, the remote-controlling terminal device 22 (for example PC) remotely controlling the terminal device 1 'via the first user data channel 11.
• the remote control can be carried out, for example, using commercially available programs with which a PC can be remotely controlled from another remote PC.
• the second user data channel is switched through to the user data channel B of the further terminal 21 by means of a switching device.
• the second user data channel 12 with the user data channel of the further terminal 21 is switched through by the switching center 8 to which the terminal 1 'is connected.
• separate terminals can also be used for the remote control of the terminal 1 'as the remote-controlling terminal 22.
• the user data are transmitted via router 17 (in the case of voice, for example, as "Voice over IP" to the remote-controlling terminal 22 via an additional channel between router 17 and terminal 1 '.
• the "Voice over IP" implementation can take place either in the terminal 1 'or in the exchange 8.
• the overall application can run on a server; the terminal 1 'only has one client application (for example applets in an Internet Browser). There are only IP connections between the terminal 1 'and the server. Voice is forwarded to terminal 1 'using "Voice over IP” (VoIP). VoIP can be implemented both in switching center 8 and in the server.
• VoIP Voice over IP

Landscapes

• Engineering & Computer Science (AREA)
• Computer Networks & Wireless Communication (AREA)
• Telephonic Communication Services (AREA)
• Data Exchanges In Wide-Area Networks (AREA)

Applications Claiming Priority (3)

Publications (1)

Family

ID=7654884

Family Applications (1)

Country Status (4)

Families Citing this family (1)

Family Cites Families (4)

• 2001
  • 2001-09-03 WO PCT/DE2001/003371 patent/WO2002021856A2/de not_active Application Discontinuation
  • 2001-09-03 US US10/363,384 patent/US20030189921A1/en not_active Abandoned
  • 2001-09-03 EP EP01976013A patent/EP1316227A2/de not_active Withdrawn
  • 2001-09-03 CN CN01818482.0A patent/CN1636412A/zh active Pending

Non-Patent Citations (2)

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