EP1183855A1 - Service et procede telephoniques de connexion d'un appel telephonique - Google Patents

Service et procede telephoniques de connexion d'un appel telephonique

Info

Publication number
EP1183855A1
EP1183855A1 EP00931302A EP00931302A EP1183855A1 EP 1183855 A1 EP1183855 A1 EP 1183855A1 EP 00931302 A EP00931302 A EP 00931302A EP 00931302 A EP00931302 A EP 00931302A EP 1183855 A1 EP1183855 A1 EP 1183855A1
Authority
EP
European Patent Office
Prior art keywords
service
contactability
telephone
call
connection
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP00931302A
Other languages
German (de)
English (en)
Inventor
Petri Virtanen
Juha-Pekka Jauhiainen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Elisa Communications Oyj
Original Assignee
Elisa Communications Oyj
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Elisa Communications Oyj filed Critical Elisa Communications Oyj
Publication of EP1183855A1 publication Critical patent/EP1183855A1/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/44—Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling

Definitions

  • a drawback in the state of the art is that the customer must acquire a separate connection and terminal device for the alarm telephone. This naturally leads to quite large costs and to the possibly that an alarm service that is otherwise needed may not be arranged, due to the purchase of the equipment involved. In addition, the alarm telephone and its related telephone connection will only operate in the alarm service, and cannot be used for other purposes.
  • the invention is intended to create an entirely new type of telephone service, which permits alarm-telephone services to be provided, without requiring a telephone apparatus or connection to be purchased solely for the alarm service.
  • the invention is based on forming a connection in a connection service, in a predetermined manner, between a normal subscriber connection and a target connection. This takes place by programming a so-called hot-line function into the subscriber connection connected to the contact service, which function is, however, set only to activate after a preset delay.
  • at least one contactability chain is related to the connection, and, after the delay, an attempt to form a call is made, according to the definitions in the contactability chain. This allows the subscriber connection to be used, not only for a service according to the invention, but also for normal telephone traffic, while, in addition, simply lifting the receiver causes the formation of a delayed hot-line connection from the subscriber connection to a predefined contactablility chain.
  • the invention also relates to the use of a contactability chain to route an out-going call, though, in certain embodiments of the invention, the contactability chain can be replaced with a single telephone number.
  • Several contactability chains or single telephone numbers can be defined to be selected by the service.
  • a telephone service product according to the invention is characterized by what is stated in the characterizing section of Claim 1.
  • the formation of a telephone connection according to the invention is, for its part, characterized by what is stated in the characterizing section of Claim 7.
  • the invention can be used to connect, for example, an alarm-phone type connection service to a conventional subscriber connection, in such a way that the subscriber connection can still be used for normal telephone traffic.
  • the invention can also be applied to implement an alarm-phone-type connection service, without separate investments in equipment or connections.
  • the invention can be used in a preferred manner in, for example, connection services for small children, old people, or invalids.
  • connection services for small children, old people, or invalids.
  • the customers themselves need not dial a number when, for instance, calling relatives, as the use of a delayed hot-line function will allow the call to be connected directly to a predefined contactability service.
  • the call is then routed according to the definitions of the relevant contactability service.
  • Several different chains can also be included in the contactability service that defines the routing of outgoing calls from the connection.
  • a user interface which also allows the other settings of the contactability service to be changed, can be set up to define the chain in force at any moment.
  • the user interface can be set up using, for example, a voice-dialogue menu, SMS/UUS messages and/or a www-user interface.
  • the invention has also preferred embodiments providing significant additional advantages.
  • a menu function is set to operate after a delay following the opening of the telephone line, allowing the person making the connection to define whom they wish to contact.
  • the call is then routed according to the selection made, following the active contactability chain incorporated in the contactability service. It is also best to set a delay in the menu function, after which the call will be routed in any event according to a predefined contactability chain, even though no selection has been made.
  • Such an embodiment can be used to provide a service in which, for example, a child can choose to phone its mother, father, or grandparents, with a single call attempt being used to try to contact the selected person at more than one number. If the child fails to make a choice, the call will be routed directly, for example, to the mother's contactability chain.
  • Figure 1 shows one method according to the invention, for implementing a connection service.
  • Figure 2 shows a second method according to the invention, for implementing a connection service.
  • Figure 3 shows one method for using a www-based user interface to update a connection service's contactability chains and settings.
  • the term contactability chain refers to a series of predefined sequential telephone numbers, which is recorded, for example, in the SCP (Service Control Point) of an intelligent telephone network, or in an external database connected by means of a data communications link to the intelligent telephone network, so that it is available to the logic controlling the routing of the call.
  • a contactability chain may include, for instance, 2 - 5 telephone numbers to be called in sequence.
  • a contactability chain can also be defined to include parallel numbers in the chain, in addition to or instead of sequential numbers, so that a routed call will cause all the parallel numbers to ring simultaneously.
  • a contactability chain can also be a so-called multilink, i.e. an adaptable contactability chain, which customers can flexibly form to suit themselves.
  • the response places of an adaptable contactability chain i.e. the telephone numbers included in the chain, can be set to be altered, for example, by means of a voice-frequency dialling telephone or www-based user interface.
  • Adaptable contactability chains are disclosed in greater detail in patent application FI 981832, the disclosed characteristics being applicable in preferred embodiments of the invention disclosed in this application.
  • a contactability service in turn refers, in this application, to a routine controlling the operation of a contactability chain.
  • the contactability service uses its logic to select and retrieve from its memory a suitable contactability chain to use in call routing.
  • the contactability chains of the person being contacted can be designed so that, for example, one contactability chain is intended for the time spent at the workplace, a second for business trips, and a third for leisure time.
  • the connections between the contactability chains i.e.
  • switching the active chain from one chain to another can take place by, for example, calling a specific service number, where after possible password verification, the contactability chain to be in force from that moment is defined by means of voice- frequency keying.
  • the contactability chains can also be changed by time-control, so that changes between the various contactability chains always take place at preset moments.
  • Patent application FI 981833 discloses one useful method applicable to the time- controlled embodiments disclosed in this application.
  • the contactability service has at least one adaptable control table defined, which customers themselves can flexibly adapt with a suitable user interface. The same user interface can be used by the customer also to activate the adaptable control table. Deactivation of the adaptable control table is then automatic, without any action by the customer, once a deactivation condition has been fulfilled.
  • a control table refers to a unit, for example, a contactability chain, containing the data required for call routing. Conditions defining the period of validity of the control table, such as conditions relating to times and/or days of the week, can also be added to the control table.
  • the customer lifts the receiver in a subscriber connection connected to the connection service.
  • the lifting of the receiver is detected in the exchange in the manner defined for the relevant subscriber connection and simultaneously the delay time is started.
  • the delay may be, for instance, about 5 seconds.
  • the exchange in the telephone network waits for possible dialling of a number.
  • the call is routed forward normally in the telephone network.
  • Figure 2 shows in turn a more versatile embodiment of the invention, which has a delayed menu as an additional function.
  • a person trying to make contact can use this kind of menu within the preset definitions to select, for example, the person to whom they wish an attempt to be made to connect the call.
  • the implementation of the method of Figure 2 includes the following operations:
  • the lifting of the receiver is detected and the counting of the delay time is started.
  • the exchange in the telephone network waits for a number to be dialled.
  • the call is routed forward normally in the telephone network.
  • the call is routed according to the contactability service specified in the customer's choice.
  • the call is routed according to the contactability service defined by the service logic for this situation.
  • This contactability service which can be intended for emergencies, may be one of the services specified in the menu, or a totally different contactability service.
  • Figure 3 shows one possible method for defining the characteristics of a contact service and the contactability services and related contactability chains included as component services in it.
  • the updating of the control table of the time control can take place by means of a www-based or similar user interface in a system, which comprises a terminal device 1 1 used by the customer, a public information network, such as the Internet 12, to which terminal device 11 can be connected, a server 13 of the provider of the contactability service, connected to the public information network 12, an SCP device 14 of the telephone network, connected to server 13, and a checking database 15, connected to SCP device 14.
  • a www-based or similar user interface in a system, which comprises a terminal device 1 1 used by the customer, a public information network, such as the Internet 12, to which terminal device 11 can be connected, a server 13 of the provider of the contactability service, connected to the public information network 12, an SCP device 14 of the telephone network, connected to server 13, and a checking database 15, connected to SCP device 14.
  • the customer uses terminal device 11 to contact the website of the control service of the contact service.
  • the control service identifies the customer.
  • Server 13 provides the customer's personal definition pages, such as control tables, contactability chains, control logics, delay logics, and/or menu definitions.
  • SCP device 14 checks from checking database 15, that the alterations are permitted and sends the approval to server 13.
  • Server 13 notifies the customer of the activation of the alteration.
  • a detector function such as a trigger, connected to a telephone connection for detecting a call attempt, such as the lifting of the receiver,
  • a wait-routine to wait for a number to be dialled during a preset delay, to be activated in connection with the detection of a call attempt
  • a child left alone at home can, when it wishes, call without dialling by simply lifting the receiver.
  • the call is then sent, according to the contactability logic, for instance, when Chain 1 is active, to be connected so that an attempt is first made to connect the call to the father's mobile phone, and, if that number does not respond, in turn to the mother's work number. If the mother's work number does not respond within the defined time, the connection attempt continues to the father's work number, and, if necessary, to the neighbour's number.
  • the contactability logic for instance, when Chain 1 is active
  • a detector function connected to the subscriber connection, for detecting a call attempt
  • a wait-routine to wait for a number to be dialled during a preset delay, to be activated in connection with the detection of a call attempt
  • control routine to connect an attempted call to a telephone number stored in a memory place, if a number is not dialled within the delay time.
  • a telephone service product characterized in that it comprises memory places for storing at least two contactability chains chosen by the customer, and that the control routine is set to select the contactability chain valid at each time, on the basis of a predetermined condition, for example, the time of day.
  • a telephone service product characterized in that the control routine is set to select a telephone number stored in a memory place, on the basis of a predetermined condition, for example, related to the time of day, and to connect an attempted call to the selected telephone number.
  • the call is automatically connected to a predefined telephone number
  • a predetermined delay is made to wait for a number to be dialled
  • a predefined telephone number is selected with the aid of the control logic from a group of predefined telephone numbers.
  • predefined telephone number is selected from a group of predefined telephone numbers, which comprises at least two telephone numbers that are alternatives to each other.
  • a method according to Claim 9 characterized in that the group of predefined telephone numbers includes at least two contactability chains, the first of which is intended for routing outgoing calls when the first conditions are in force and at least one other contactability chain is intended for routing outgoing calls when other conditions, specific to the contactability chain in question, are in force.
  • the group of predefined telephone numbers includes at least two contactability chains, the first of which is intended for routing outgoing calls when the first conditions are in force and at least one other contactability chain is intended for routing outgoing calls when other conditions, specific to the contactability chain in question, are in force.
  • the active contactability chain is selected from the group of contactability chains recorded for the calling telephone number

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)

Abstract

L'invention a trait à un service de contacts, dans lequel un contact est établi entre une connexion normale d'abonné et une connexion cible selon une logique prédéfinie, par décrochage du récepteur. Ceci se fait par programmation d'une fonction appelée liaison permanente dans la connexion de l'abonné connecté au service de contact, qui est établie pour être activée seulement après un délai prédéterminé. Dans ce service, la connexion est établie pour répondre à au moins une chaîne de mise en contact, dans laquelle un appel est tenté d'être passé après le délai. Ainsi, la connexion de l'abonné peut être utilisée non seulement pour un service de cette invention, mais également pour un trafic téléphonique normal, tandis que d'autre part, une connexion de liaison permanente retardée à une chaîne de mise en contact prédéfinie peut être effectuée simplement par décrochage du récepteur.
EP00931302A 1999-06-04 2000-06-05 Service et procede telephoniques de connexion d'un appel telephonique Withdrawn EP1183855A1 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
FI991288A FI111678B (fi) 1999-06-04 1999-06-04 Puhelinpalvelu ja menetelmä puhelinyhteyden muodostamiseksi
FI991288 1999-06-04
PCT/FI2000/000500 WO2000076190A1 (fr) 1999-06-04 2000-06-05 Service et procede telephoniques de connexion d'un appel telephonique

Publications (1)

Publication Number Publication Date
EP1183855A1 true EP1183855A1 (fr) 2002-03-06

Family

ID=8554814

Family Applications (1)

Application Number Title Priority Date Filing Date
EP00931302A Withdrawn EP1183855A1 (fr) 1999-06-04 2000-06-05 Service et procede telephoniques de connexion d'un appel telephonique

Country Status (4)

Country Link
EP (1) EP1183855A1 (fr)
AU (1) AU4928300A (fr)
FI (1) FI111678B (fr)
WO (1) WO2000076190A1 (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI109389B (fi) * 1999-12-29 2002-07-15 Elisa Comm Oyj Menetelmä suorayhteyspalveluiden tarjoamiseksi puhelinliittymälle

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4492820A (en) * 1980-10-24 1985-01-08 Salt Lake Communications, Inc. Telephone alarm system
JPH09507623A (ja) * 1994-01-18 1997-07-29 フレックシイダイアル プロプライエタリー リミテッド メッセージシステム
DE19536212B4 (de) * 1994-09-28 2004-12-23 Rockwell International Corp., Downers Grove Anordnung zum Erkennen eines Anrufbeantworters
NL9500339A (nl) * 1995-02-22 1996-10-01 Nederland Ptt Inrichting voor het op afstand deelnemen aan een virtueel privaat netwerk.
US5877683A (en) * 1998-05-26 1999-03-02 Sheasley; Eldon W. Home alarm system
FI105869B (fi) * 1998-08-26 2000-10-13 Helsingin Puhelin Oyj Menetelmä aikaohjautuvan tavoitettavuuspalvelun toteuttamiseksi ja tilapäisen kutsunsiirron ominaisuuksien määrittelemiseksi
FI981832A (fi) * 1998-08-26 2000-02-27 Helsingin Puhelin Oyj Menetelmä tavoitettavuuspalvelun toteuttamiseksi ja tavoitettavuusketjun päivittämiseksi

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See references of WO0076190A1 *

Also Published As

Publication number Publication date
FI991288A0 (fi) 1999-06-04
WO2000076190A1 (fr) 2000-12-14
FI991288A (fi) 2000-12-05
FI111678B (fi) 2003-08-29
AU4928300A (en) 2000-12-28
WO2000076190A8 (fr) 2001-03-29

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