EP1064772A1 - Procede et systeme permettant de fournir un service des abonnes absents - Google Patents

Procede et systeme permettant de fournir un service des abonnes absents

Info

Publication number
EP1064772A1
EP1064772A1 EP99910410A EP99910410A EP1064772A1 EP 1064772 A1 EP1064772 A1 EP 1064772A1 EP 99910410 A EP99910410 A EP 99910410A EP 99910410 A EP99910410 A EP 99910410A EP 1064772 A1 EP1064772 A1 EP 1064772A1
Authority
EP
European Patent Office
Prior art keywords
short
message
network
response message
service centre
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP99910410A
Other languages
German (de)
English (en)
Inventor
Mikko Halonen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nokia Oyj
Original Assignee
Nokia Networks Oy
Nokia Oyj
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nokia Networks Oy, Nokia Oyj filed Critical Nokia Networks Oy
Publication of EP1064772A1 publication Critical patent/EP1064772A1/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53325—Interconnection arrangements between voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2083—Confirmation by serviced party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5322—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording text messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W92/00—Interfaces specially adapted for wireless communication networks
    • H04W92/02—Inter-networking arrangements

Definitions

  • the present invention relates to a procedure as defined in the preamble of claim 1 and to a system as defined in the preamble of claim 13 for providing an answering service in a telecommunication network.
  • the invention concerns the implementation of an answering service in a GSM network (GSM, Global System for Mobile Communications) , in an ISDN network (ISDN, Integrated Digital Services Network) and between ISDN and GSM networks .
  • GSM Global System for Mobile Communications
  • ISDN ISDN, Integrated Digital Services Network
  • Telephone answering services are traditionally based on voice messages.
  • the subscriber uses e.g. an answering machine which is connected to a telecom- munication terminal or integrated with it.
  • the answering machine comprises means, e.g. a magnetic tape, which the subscriber can use to store a spoken information message and which a person trying to reach the subscriber can use to leave a spoken paging message for the subscriber.
  • the same functions are nowadays generally implemented as services provided by the operator. This means that the subscriber orders from the operator a service by which, when the sub- scriber cannot be reached, any calls addressed to him/her are directed to a separate answering number.
  • present answering services are typically supplementary services liable to charge .
  • the object of the present invention is to disclose a new type of procedure to eliminate the drawbacks mentioned above.
  • a specific object of the invention is to disclose a new type of procedure and system that makes it possible to utilise the short-message service of a digital mobile communication network to implement a text message based answering service between the mobile communication network and the wired network as well as within the mobile communication network and the wired network.
  • the system of the invention for providing an answering service in a telecommunication network com- prises a mobile communication network, which comprises a first short-message service centre.
  • the mobile communication network is preferably a GSM network provided with a short message transmission capability.
  • the system also comprises a telephone network which uses digital signalling and is connected to the mobile communication network by means known in themselves in telephony.
  • the telephone network is preferably an ISDN telephone network.
  • Connected to the mobile communication network and to the telephone network are a number of telecommunication terminals, mobile stations and ISDN terminals, by means of which a response message is transmitted from a called party's terminal to a calling party's terminal after the calling party has tried to call the called party, who has activated an answering service in his/her terminal equipment.
  • the response message is a predetermined short message.
  • a first short- message service centre is connected to the telephone network via a first telecommunication link.
  • the message is provided with subscriber type identification of the calling party, which may be e.g. the calling party's subscriber number.
  • subscriber type identification of the calling party which may be e.g. the calling party's subscriber number.
  • the response message is sent to the first short-message service centre.
  • the calling party's subscriber type and possibly telephone number is/are verified in the short-message service centre and, based on that, the response message is sent to the calling party if the latter is a subscriber in the telephone network. If the calling party is a sub- scriber in the mobile communication network, then the short message definitions of the mobile communication network, known in themselves, will be used and the response message is sent via the short-message service centre to the calling party.
  • the present invention has the advantage that it makes it possible to send desired pre-selected short messages if, in certain situations, calls cannot be answered or if the line cannot be held.
  • Several different messages can be stored in the terminal equipment for different situations, and from these messages the user can quickly and flexibly select a suitable one in each case as necessary.
  • the function is implemented in the terminal equipment, the user need not separately order a chargeable answering service from the operator, thus economising on costs.
  • the fact that the message is in text form provides an advantage over a spoken message in certain situations. If a foreign lan- guage has to be used in the messages, then a written message will be more readily understood than a spoken message. 4
  • the system in addition to a first short-message service centre, the system comprises one or more short-message service centres or devices or gateways corresponding to these, which are used to match the transmission path between the first short-message service centre and the telephone network.
  • Such an arrangement may be needed to match the short-message service centre with the telephone network.
  • DSS1- Digital Signalling System
  • ISUP- ISUP, Integrated Services User Part
  • the routing of the response message is taken care of by the first short-message service centre, which is connected to the mobile communication network.
  • a response message is sent from or to an ISDN terminal, then a call is set up between the terminal and the first short-message service centre to transmit the message to a second short- message service centre.
  • the transmission of the response message is preferably effected using ISDN UUS signalling (UUS, User to User Signalling) by transfer- 5
  • receiver identification is transmitted in the Called Party Subaddress field.
  • the sending of the response message is delayed by a predetermined time interval. In this way, the user of the service will have time to answer the call if he/she wants to.
  • a monitoring function is used to establish whether the message is successfully transmitted to the calling party and a notice of successful or unsuccessful transmission is given to the sender of the response message. In this way, the user of the service will be able to make sure that his/her message is delivered to the receiver.
  • the terminal equipment of the invention comprises means for the storage of predetermined response messages and for their selection for transmission.
  • the wired-network ISDN terminal preferably supports the UUSl supplementary service and the subaddressing supplementary service.
  • the storage means it is possible to create in the telecommunication terminal e.g. a menu control system that the user can use to select a predetermined response message to be sent .
  • Fig. 1 represents a preferred system according to the invention
  • Fig. 2 represents another preferred system according to the invention.
  • Fig. 3 represents the signalling between a telecommunication terminal and a second short-message service centre in a preferred embodiment of the invention.
  • a practical situation where the answering message service can be utilised could be e.g. as follows.
  • the user is attending a meeting or is otherwise in a situation where he/she cannot answer any telephone calls, and the user has no answering machine and no call diversion or any corresponding service in use. Still, the user wants to tell the person calling him/her where he/she is at present, why he/she cannot answer and when he/she will be reachable again.
  • the user has previously created different response messages and stored them behind an answering message function, the messages having a maximum length corresponding to that of a short message, such as: I am at a meeting, please call me again at 14.30. I am on a train and will arrive in Helsinki at 17.25. I will be reachable after the weekend.
  • the user When the user goes to the meeting, he/she activates the answering message function on his/her telephone and selects a desired mes- sage previously stored in memory. He/she can also write a new one. After that, the user activates the silent mode.
  • the user When someone calls the user from a GSM or ISDN telephone, the user can answer the call if necessary, or when a certain length of time, e.g. 10 sec- onds has elapsed, the response message selected by the user will be automatically sent as a short message from the user's terminal to the caller. Thus, the person calling the user will be informed as to why the user cannot answer the call and when he/she will be reachable again.
  • the receiver's telephone number can be obtained e.g. by having the calling subscriber number transmitted in the setup message which is sent 7
  • the system illustrated in Fig. 1, which is a simple embodiment of the present invention, comprises a mobile communication network 1 and a telephone network 3.
  • the mobile communication network is a GSM network known in itself, in which users communicate using GSM mobile telephones 4 2 .
  • the GSM standards define the transmission of short messages (SMS, Short Message Service) . Using this service, users of the mobile communication network can send 160 -character response messages in short-message format over the GSM network.
  • the telephone network 3 comprises a local exchange LE (not shown) which supports ISDN signalling.
  • Telecommunication terminal 4 1 is connected to the local exchange LE via a basic-rate ISDN interface (2B+D) .
  • the GSM network comprises a first short-message service centre 2, which in itself is known in prior art and commonly used in the mobile communication network.
  • the system presented in Fig. 2 additionally comprises a second short-message service centre 5.
  • the short -message service centre 5 may be a computer or equivalent and it is generally connected to the tele- phone network via an ISDN basic rate interface. It is also possible to connect the second short-message service centre to the telephone network via an ISDN primary rate interface (30B+D) if a higher system capacity is required.
  • the first and second short-message service centres 2, 5 are interconnected via a first telecommunication link 6, which may advantageously consist of a local area new LAN or a corresponding data network.
  • Fig. 2 diagrammatically depicts a call queuing function ACD in the telephone network, which allows a call setup request received from a telecommunication terminal 4 1 to be placed in queue if the second short-message service centre 5 is 8
  • short-message format response messages between the GSM network and the ISDN network are transferred via the first telecommunication link 6 between the short - message service centres.
  • the first data link can be set up in the telephone network e.g. as an ISDN link. It is further to be noted that different alternatives for setting up the data link 6 are obvious to the skilled person.
  • Fig. 3 represents the call signalling between an ISDN terminal and the second short-message service centre when a short-message format response message is transmitted from an ISDN user either to another ISDN user or to the GSM network (case A) and when a short - message format response message is transmitted to an ISDN user from the GSM network or from another ISDN user (case B) .
  • the ISDN terminal 4 When a short-message format response message is sent from the ISDN network to the GSM network, the transmission of the message is implemented using e.g. User-to-User information elements.
  • the messages can also be transmitted either as packet data or by some other standard transmission method.
  • the ISDN terminal 4 generates a setup message containing a short-message service number 223344, the receiver's number 12345 and, in UUS information elements, the "message".
  • the message is sent from the ISDN terminal to the first short-message service centre 2, arrow 1.
  • the short - message service centre 2 may acknowledge receipt of the setup message, arrow 2.
  • the acknowledgement is optional . 9
  • the short -message service centre 2 Once the short -message service centre 2 has received and processed the setup message, it sends to the ISDN terminal 4 a disconnect message containing information indicating that the UUS information ele- ments sent by the user have been accepted.
  • the response message arrives at the first short-message service centre 3, it is routed to the intended GSM subscriber as described in the GSM specifications. If the response message cannot be de- livered to the receiver within a certain time, then the first short-message service centre 2 will notify the sender of the message about the failure. This notification is implemented using normal telephonic techniques .
  • a short-message format response message sent by a GSM subscriber is always first directed to the first short-message service centre 2, which, depending on the receiver's telephone number added to it, routes the response message either back to the GSM network or to the second short-message service centre 5 or starts setting up a call directly to the subscriber if the receiver is a subscriber in the ISDN telephone network.
  • the second short-message service centre 5 sends the short-message format response message it has re- ceived from the GSM terminal to the ISDN network and takes care that the response message goes to the intended receiver. If the response message cannot be delivered within a prescribed length of time, then a short message indicating failure of transmission is sent to the GSM telephone.
  • a short-message format response message is sent from an ISDN terminal to another ISDN terminal using the UUS supplementary service.
  • the response message is generated using e.g. means 7 added to the telecommunication terminal, selecting a predetermined response message from a menu.
  • the first or the second short-message service centre 2, 5 delivers the response message to the ISDN terminal by using the re- ceiver's number 334455 as called party number and the subscriber number of the sender of the response message as calling party number.
  • the response message is delivered to the receiver in UUS information elements during the call setup and ringing stage.
  • the ISDN terminal preferably supports the UUS and subaddressing (SUB) supplementary services.
  • the user interface of the telecommunication terminal is presented as being implemented using menu control 7, which allows the user to select the response message to be sent.

Abstract

L'invention concerne un procédé permettant de fournir un service des abonnés absents dans un réseau de télécommunication comprenant un réseau de communication mobile (1), comportant un premier centre (2) de services pour messages courts; un réseau téléphonique (3) utilisant la signalisation numérique et connecté au réseau de communication mobile; et un certain nombre de terminaux de télécommunication (4, 4?1, 42, à, 4n¿), compatibles avec le réseau de communication mobile et/ou le réseau téléphonique. Ce procédé consiste à transmettre un message de réponse du terminal de télécommunication d'un appelé au terminal de télécommunication d'un appelant, après que l'appelant a essayé d'appeler l'appelé, qui a activé le service des abonnés absents de son terminal de télécommunication. Selon l'invention, le message de réponse est un message court prédéterminé. Le réseau téléphonique (3) est connecté au premier centre (2) de services pour messages courts via une première liaison de télécommunication (6). On ajoute au message de réponse un identificateur du type d'abonné de l'appelant, le message de réponse étant transmis au premier centre (2) de services pour messages courts. On vérifie le type d'abonné de l'appelant dans le centre (2) de services pour messages courts et, sur cette base, on envoie à l'appelé le message de réponse via un trajet approprié.
EP99910410A 1998-03-25 1999-03-24 Procede et systeme permettant de fournir un service des abonnes absents Withdrawn EP1064772A1 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
FI980669A FI106176B (fi) 1998-03-25 1998-03-25 Menetelmä ja järjestelmä vastaajapalvelun järjestämiseksi
FI980669 1998-03-25
PCT/FI1999/000243 WO1999049644A1 (fr) 1998-03-25 1999-03-24 Procede et systeme permettant de fournir un service des abonnes absents

Publications (1)

Publication Number Publication Date
EP1064772A1 true EP1064772A1 (fr) 2001-01-03

Family

ID=8551368

Family Applications (1)

Application Number Title Priority Date Filing Date
EP99910410A Withdrawn EP1064772A1 (fr) 1998-03-25 1999-03-24 Procede et systeme permettant de fournir un service des abonnes absents

Country Status (4)

Country Link
EP (1) EP1064772A1 (fr)
AU (1) AU2938099A (fr)
FI (1) FI106176B (fr)
WO (1) WO1999049644A1 (fr)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1122958A1 (fr) * 2000-02-02 2001-08-08 Siemens Aktiengesellschaft Méthode pour la transmission d'un message et système de télécommunication
EP1152623A1 (fr) * 2000-05-03 2001-11-07 Siemens Aktiengesellschaft Système de traitement d'appel dans un réseau fixe
DE10100165A1 (de) * 2001-01-04 2002-07-25 Tenovis Gmbh & Co Kg Telekommunikationssystem zur Rufweiterleitung bei fehlender Erreichbarkeit eines Mobilteilnehmers
US7653380B2 (en) * 2002-10-28 2010-01-26 At&T Mobility Ii Llc Profile-driven response to communication events
WO2005013630A1 (fr) * 2003-07-28 2005-02-10 Intellprop Limited Appareil et procedes pour services de telecommunication

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI94581C (fi) * 1991-02-12 1995-09-25 Nokia Telecommunications Oy Järjestelmä yhteystietojen välittämiseksi automaattisesti matkapuhelinverkossa tai vastaavassa
US5946629A (en) * 1995-11-28 1999-08-31 Telefonaktiebolaget L M Ericsson Cellular telephone network having short message service interaction with other networks
FI101661B1 (fi) * 1996-01-08 1998-07-31 Nokia Mobile Phones Ltd Puhelimen oman puhelinvastaajan aktivointi soittajan numeron mukaan
US5878397A (en) * 1996-07-10 1999-03-02 Telefonaktiebolaget L M Ericsson (Publ) Method for transporting short messages in a wireless telecommunications system
KR100232874B1 (ko) * 1997-10-18 1999-12-01 윤종용 이동 무선 단말기의 전송 실패 단축메시지 재전송 방법

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See references of WO9949644A1 *

Also Published As

Publication number Publication date
FI980669A (fi) 1999-09-26
AU2938099A (en) 1999-10-18
FI980669A0 (fi) 1998-03-25
WO1999049644A1 (fr) 1999-09-30
FI106176B (fi) 2000-11-30

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