EP1019856A1 - Systeme et procede de transactions a distance entre un client et des vendeurs - Google Patents

Systeme et procede de transactions a distance entre un client et des vendeurs

Info

Publication number
EP1019856A1
EP1019856A1 EP98944697A EP98944697A EP1019856A1 EP 1019856 A1 EP1019856 A1 EP 1019856A1 EP 98944697 A EP98944697 A EP 98944697A EP 98944697 A EP98944697 A EP 98944697A EP 1019856 A1 EP1019856 A1 EP 1019856A1
Authority
EP
European Patent Office
Prior art keywords
data
information
transaction
facilitator
capmre
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP98944697A
Other languages
German (de)
English (en)
Inventor
Chelakara P. Shankar
Ashok Kumar Kuthyar
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Internet Cargo Services Inc
Original Assignee
Internet Cargo Services Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Internet Cargo Services Inc filed Critical Internet Cargo Services Inc
Publication of EP1019856A1 publication Critical patent/EP1019856A1/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/0042—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for hiring of objects
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisions for transferring data to distant stations, e.g. from a sensing device
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K7/00—Methods or arrangements for sensing record carriers, e.g. for reading patterns
    • G06K7/10—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation
    • G06K7/10544—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation by scanning of the records by radiation in the optical part of the electromagnetic spectrum
    • G06K7/10712—Fixed beam scanning
    • G06K7/10762—Relative movement
    • G06K7/10772—Moved readers, e.g. pen, wand

Definitions

  • the invention relates to facilitating commerce through the use of modern communications.
  • the invention provides a system and method to collect the combined transaction information which may be needed to complete a transaction, and do so in an intuitive way and non- intrusive way.
  • the invention enables use to be made of pre-existing data, i.e. printed (or the like) data appearing in advertisements, catalogs, etc.
  • pre-existing data i.e. printed (or the like) data appearing in advertisements, catalogs, etc.
  • the library or catalog (such as advertisements in a magazine, newspaper or the like) is pre-existing in the sense that it is created prior to the use by the user. The user merely selects some portion of this pre-existing data to initiate a transaction by defining its subject.
  • the invention allows a user to apply a simple-to-use data capture unit to pre-existing data to capture that data.
  • the captured data may relate to some desired goods or services - the data however, since it does not identify the purchaser, is inadequate to completely define a transaction.
  • the data capture unit can be joined or coupled to any one of a number of available interfaces to link the captured data to an intermediary or facilitator.
  • the intermediary or facilitator stores additional data which is necessary to define a transaction.
  • the interface provides a data forwarding function or network access function linking the data capture unit to the facilitator or intermediary.
  • the facilitator or intermediary then may accept the captured data and adds to it additional pertinent data to provide the data necessary to complete a transaction.
  • the facilitator or intermediary may then forward the combined data to a fulfilling entity to complete the transaction.
  • portable data capture means to capture user-selected data defining a particular transaction
  • data forwarding means responsive to the data capture means for acquiring data from the data capture means and for forwarding the acquired data
  • the system may also include a fulfiller and/or intermediary which responds to the combined data in order to complete the transaction.
  • a system allows the capture of orders at the point of intent and transparently route the orders to participating merchants.
  • a system comprises a data capture unit which may be in the form of a pen that is used to scan coded information (e.g. , bar codes) in any print medium.
  • This data capture unit in conjunction with a data forwarding or docking unit, automatically dials up and delivers purchase requests to a facilitator or remote transaction center through a suitable communication resource.
  • Software at the facilitator matches the requests with a customer profile, such as credit card number, home address, etc.
  • the facilitator can then send the purchase requests to the merchant's location (or agent) using standard dialup or dedicated circuits, satellite communications or the Internet.
  • IP Internet Protocol
  • the facilitator may simply retransmit in the same format over the Internet.
  • Merchants process the orders and deliver goods or services directly to the user/consumer.
  • the invention can be adapted to process request for information, or a request for call back, implement bill paying as well as other peripheral and supplemental transactions as will be described. Users are able to carry the data capture unit anywhere, anytime around the world.
  • a unique identity number is stored inside the data capture unit. Sensitive and confidential information such as the user's credit card number is stored in a secure server at the facilitator.
  • the system facilitates transactions between the user and merchants/ vendors. For the user, there is no need to get up, pick up the phone to call a toll free number, give out the credit card information every time, or talk to a sales person. Also, there is no need to incur the significant cost of personal computer ownership, learn computer systems or waste time browsing the web. Benefits also extend to vendors. Vendors are able to capture the consumer at the
  • the system according to the invention complements available distribution channels and enhances the power of advertising.
  • costs related to setting up and managing call centers are reduced, and errors in processing orders are eliminated.
  • vendors are able to clearly determine the effectiveness of an advertisement, enabling them to optimize their merchandising expenditures.
  • the data capture means may comprise a bar code scanner with which a user can capture bar code information appearing in a catalog, advertisement, magazine or the like.
  • the bar code scanner in addition to storing the scanned or capmred data, also stores identification information, i.e. an electronic serial number (ESN). It is an advantage that the scanner is portable.
  • ESN electronic serial number
  • a data forwarding means/docking station or network access unit is used.
  • the data capture unit is coupled to the docking station to transfer the stored data over an existing communications system such as the telephone network, to a facilitator in the form of a remote processing system.
  • the remote processing system is addressed by the data forwarding unit and accepts the data forwarded thereto.
  • This data in part, particularly the identification information, is useful as a pointer to identify additional data which can be combined with the user-captured data.
  • the intermediary or facilitator may also validate the transferred data, particularly based on the identification information. Having been processed (validated and combined), the combined data can then be forwarded over another communications system such as the Worldwide Web to a fulfillment entity or a selected fulfillment entity in order to complete the transaction.
  • the data forwarding unit or docking station is responsible for responding to the presence of a data capmre unit, when docked, to initiate a communication session over a communication link, with the facilitator or remote processing center.
  • the purpose of the session is to transfer data from the data capmre unit to the facilitator.
  • the data forwarding unit may include a dial up modem programmed to connect over the PSTN either with the facilitator or a node of a network through which the facilitator can be reached.
  • the node may be a resource of an Internet Service Provider (ISP) and the network used to reach the facilitator may be the Internet or other similar network.
  • the modem may be wired or wireless.
  • the facilitator is required for several functions.
  • the capmred data defines the subject of the proposed transaction but not the purchaser. Rather the transmitted data may, in addition, define or identify the data capmre unit.
  • one function of the facilitator is to use the identification of the data capmre unit to access additional data identifying the user and necessary to the transaction.
  • Another function of the facilitator is to authenticate or verify that the data capture unit identified in the transmitted data is an authorized unit, that it has been assigned for use and has not been reported as missing or stolen.
  • the facilitator will then combine the capmred data and the additional data so that the transaction is more completely defined.
  • the facilitator from the capmred data, identifies the entity who will fulfill the transaction, and the transaction data is transmitted thereto.
  • the communication from the facilitator to the fulfilling party may embody a secure or encrypted transmission over a suitable communication resource such as the Internet.
  • the fulling party is responsible for accepting the transaction data and then fulfilling the transaction; in the case of a purchase request, this involves forwarding to the identified user the subject of the transaction.
  • Supplemental or ancillary to the completion of the transaction is the framework by which the parts of the system are put into place and initialized.
  • data capmre units have to be distributed and accompanying that process, the user profiles must be registered to create the facilitator's data base.
  • the invention can also be used to facilitate requests for bill paying, information, merchandise return, polling and coupon management.
  • the invention allows capmre of vastly more effective peripheral information.
  • the facilitator or the merchant can now determine, for each transaction mediated by the invention, at just what time of day the user initiated the transaction.
  • advertisement (or media) identification to the scannable code
  • the merchant or facilitator
  • Fig. 1 is an overall block diagram identifying significant components of the invention
  • Fig. 2 is a flow chart of various steps which are implemented in accordance with an aspect of the invention.
  • Fig. 3 is a side view and block diagram of the data capture unit, one element of the system of the present invention.
  • Fig. 4 is a block diagram of a data forwarding unit or docking station which is another element of the system of the present invention.
  • Fig. 6 is a more detailed block diagram of a preferred embodiment of the facilitator or remote processing center. Detailed Description of Preferred Embodiments
  • Fig. 1 graphically illustrates the typical components of a system in accordance with the invention.
  • a user region 10 there are three main centers of activity, a user region 10, an intermediary region 20 which is occupied by the facilitator and a region 30 which is occupied by the fulfiller.
  • the transaction which is the subject of the activity of the apparatus of Fig. 1 is initiated by a user.
  • One type of transaction is a purchase transaction and it is initiated by the user capturing data identifying the goods or services to be purchased.
  • a data capture device is the bar code scanning pen 100.
  • the bar code scanning pen 100 is ' portable and can be applied to capmre pre-existing data in the form of a bar code such as exemplary bar code 105.
  • printed catalogs, newspaper advertisements and the like may be augmented to include bar coded data identifying offered goods and/ or services.
  • the offered goods and/or services must be uniquely identified in the bar coded data but that unique identification, depending on the context may require more or less data. If the system is used by only one vendor, less data is required for a particular item than if the system is used by 10 vendors, 100 vendors, etc.
  • step SI the user applies the data capture unit to some pre-existing data to capture that data.
  • the capmred data must identify the desired goods or services.
  • the data capmre device is not limited to capturing data about a single transaction and thus step S2 allows the data capture operation to be repeated with other pre-existing data at the user's discretion.
  • step S3 is to join or couple the data capmre unit to a selected interface.
  • data capmred by the user must be manifested to an entity which can act on the transaction request.
  • That entity requires data in addition to that capmred by the user.
  • the additional data will include information about the user such as name, address, bank account and/or credit card information and the like. As will be described, this information is not contained in a data capmre unit and thus will be obtained elsewhere.
  • the data capture unit In addition to the ability of the data capmre unit to capmre pre-existing data, the data capture unit
  • Fig. 1 shows a typical data capmre unit 100 docked in a docking station 200.
  • the interface between the data capmre unit 100 and the docking station 200 may use any conventional technology.
  • that interface may be optical or electrical.
  • the docking station 200 is connected via a communication link 15 to the facilitator 20.
  • the communication link 15 at the docking station 200 can transmit information derived from the data capmre unit 100 to the facilitator 20.
  • the communication link 15 may be the public switched telephone network or the like. If desired, the link 15 may be an IP connection via the PSTN.
  • the interface establishes a link to the facilitator 20 which link is used to communicate the captured data.
  • the facilitator processes the data. Typically, at least two functions are performed; the first is verifying the authenticity of the data and the second is accessing additional data to combine with the transmitted data.
  • the data capmre unit 100 will store identity information which identifies the particular data capture unit 100.
  • This identity information is transmitted to the facilitator 20 along with the capmred data and is used at the facilitator in an authenticity or verification step.
  • the same identity information after the authenticity or verification step is satisfied, can be used to access the additional information which will be combined with the capmred data.
  • the combined information is transmitted to the fulfiller entity in ,step S6. As seen in Fig. 1, this process occurs over the communication link 25.
  • Communication link 25 may be the same as or different from the communication link 15 and may for example include the Worldwide Web, or secure Internet connections with end-to-end encryption.
  • the fulfiller entity 30 accepts the combined information and then executes the transaction which is defined by that information.
  • Fig. 3 shows that it is in pen form having a body 190 and a clip 191.
  • Outwardly data capture unit 100 includes interfaces comprising electrical contacts 160 and a bar code scanner 110, status revealing LEDs 123 and an on-off switch 181.
  • a power source comprising batteries 180, memory including read only memory 170 and buffer memory 140, a microprocessor 120, a scan cancellation button 150 and a real time clock 145.
  • the real time clock 145 is, in reality, merely a counter, however a counter with sufficient capacity, given reasonable resolution, to count for a time approaching the lifetime of the batteries 180 or much longer than the expected period between instances in which the data capmre unit interacts with the facilitator 20.
  • the counter in clock 145 will of course begin counting as soon as it is powered.
  • Each time data is stored in the buffer RAM 140, the data will come in part from the data scanner 110 and also in part from the count in the clock 145.
  • the data capmre unit 100 can collect data from different pre-existing sources such as bar coded data found in various forms of print media or the like.
  • the scanner includes a light source such as an LED for generating light, a lens for focusing this light on the printed material and for collected reflected light and covers for shielding the device from dust and humidity, a photoreceptor for reading the reflected light and an analog to digital converter and associated electronics.
  • the capmred data identifies the subject of a purchase desired by the user.
  • the requirements for this identification will require more or less information.
  • the data may be capmred from a wide variety of sources of pre-existing data, the information required to identify and distinguish one item from all other potential purchases in this universe may be extensive.
  • the data may be scanned from a single publication of controlled content so that only a few bits are required to uniquely identify the subject. Regardless of context, it is necessary that the capmred data identifies the subject of the desired transaction.
  • the real time clock 145 allows the time of scanning to be capmred along with the scanned data.
  • the housing -290 of the Data forwarding Unit 200 is of suitable shape and size for stable and unobtrusive placement on a flat surface, and attractive to view, e.g. , in the shape of a pyramid.
  • the housing has suitable ports 235 for connections required by the communication functions. This can implement network connections via the dial up network either directly or via an Internet Service Provider.
  • the docking slots 220 is provided with features that aid the mating process, and ensure that the data capture unit is naturally placed in a manner designed to ensure proper contact with the data port 160, and effective to transfer data.
  • Feedback to the user regarding the status of the transfer of data from the Data Capmre Unit 100 to the Data forwarding Unit 200, and from the Data forwarding Unit 200 to the Facilitator 20 is provided by LEDs 250.
  • Feedback to the user can also be provided by an alphanumeric display 260 placed on the surface of the housing 290 capable of displaying several characters and pictures.
  • the alphanumeric display could also function as a display for displaying information obtained from the Facilitator.
  • Electrical power is provided to the Data forwarding Unit 200 by a battery.
  • solar cells solar cells, telephone company lines, or a power supply 240 connected to a standard wall outlet.
  • a photoreceptor 223 of docking unit 200 is used to produce signals in response to optical modulation of the photodiode in the data capmre unit 100.
  • the data forwarding unit 200 is normally quiescent.
  • the electrical coupling between contacts 160 and 224 signals the presence of the data capmre unit 100 to the docking unit. This signal enables a handshaking process whereby the capmred data (identifying the subject of the purchase), identification data (or ESN) and time data (identifying the time of scanning) are transferred from the data capmre unit 100 to the data forwarding unit 200.
  • the process of transferring the data from the data capmre unit to the facilitator 20 requires two transfer steps.
  • a first transfer step the capmred data, ID data and real time data stored in the memory of the data capmre unit 100, are transferred from the transmission port connector 160 of the data capmre unit to the input port 224 of the data forwarding unit.
  • This data transfer is controlled by the microprocessor 120 of the data capmre unit and a microprocessor 270 of the data forwarding unit.
  • the data is placed into the RAM 275 of the data forwarding unit.
  • Fig. 6 is particularly directed, however, at the make up of the facilitator.
  • One of the telephone lines 15B is dedicated to voice access and so is connected to a
  • the firewall 302 provides protection for the firewall protected area 300.
  • a hub 302 is also connected to the hub 301 in order to distribute Internet access for those at the remote processing center 20A.
  • the data base includes the
  • LED (a change in status may be any one of: change from energized to not energized, change from continuous energization to discontinuous energization or vice versa).
  • levels of feedback that are useful.
  • One other level is an indication that the facilitator 20 has accepted the data as coming from an authorized data capmre unit 100. This level of feedback is also available in a similar fashion from the same or different LED on the data forwarding unit.
  • a further level of feedback is the acceptance of the transaction by the facilitator. While this may also be signalled by a similar change in stams of one or another LED, it is sometimes more desirable to obtain a more permanent record, such as a receipt.
  • This is also available with the addition of a small printer to the data forwarding unit.
  • the printer may be integrated into the data forwarding unit or, preferably, it is an attachment which can be effected by a user.
  • the facilitator has several functions. These include:
  • a front end device at the facilitator establishes a secure IP communication to the Data forwarding unit.
  • the Data forwarding unit then interacts with the Data Translation Module (DTM).
  • the DTM based on receipt of the ESN checks for authentication of the data capmre unit 100 to make sure that it is a valid and authorized device. This check relies on the DTM data base.
  • the DTM data base has a record for each data capture unit, i.e. , for each ESN. The record identifies if the unit has been assigned to a user. If it has. the record points to the location in the data base for the user. This data base has the additional user information with which to complete transactions, i.e. , name, shipping address, credit card identification, etc.
  • the DTM stores this stams; generally a unit which has not been assigned will not be verified or authorized to initiate transactions. Even after a unit has been assigned, it may be reported lost or stolen. This information is also added to the data base and is another reason that the unit will not be verified or authorized.
  • the transaction information is transmitted by the docking unit or data forwarding unit to the DTM, where the data gets parsed and sorted out.
  • the DTM also sends the necessary information to the Data forwarding unit 200 to provide audio/LED indication to user to indicate successful data transmission or an alert signal to call the customer care, if the transmission is not successful.
  • the DTM then delivers the consumer transaction data to the database system, where the data gets analyzed, combined with user information such as address, credit card information, bank payment information, call back information, coupon information etc. as appropriate.
  • the database server then delivers the consolidated information to the appropriate merchants or fulfillment party.
  • the facilitator may also have another internet web based module which communicates with the merchants interactively to collect the merchant profile and deliver the appropriate digital code information to be printed on the catalogs or other print media.
  • the facilitator communicates with the merchant back-end systems for delivering the transaction information via the internet or other appropriate communication system.
  • the modem pool 21 allows the data transmitted by the data forwarding unit to be received.
  • the received data is forwarded to the server 22 where it is processed, i.e. as will be described, a verification/authentication step is performed and, for the data which passes that test, additional data is added and then forwarded to the router 23 where it will be forwarded on to a fulfiller 30 using a communication link ' 25.
  • the communication link 25 may or may not be different from the communication link 15 and may for example include the Internet and particularly a secure link over the Internet.
  • the data transmitted from the facilitator 20 will completely define a particular transaction and the fulfiller 30 is the party who will execute the transaction.
  • the intermediary or facilitator 20 or processing center has, in an initialization process, obtained the file of data for each data capmre unit 100.
  • the file of data includes, at a minimum, the information which must be added to the information that will be received from the data forwarding unit in order to completely define a desired transaction. At the minimum, that additional data must include:
  • a user upon recognizing an offering of a product or service in a suitable media, will scan the bar code or codes using the user's data capmre unit 100.
  • the user may also scan additional bar codes depending on other variables/parameters for the transaction. This might include, indication of a purchase (as opposed to other potential actions), desired shipping mode, etc.
  • the additional bar codes may be included with the media including the desired product or service or appear in separate media dedicated to that purpose.
  • the data forwarding unit 200 may be used only by the particular user, it may be a publicly available data forwarding unit, or it may be mainly used by one user but casually used by others.
  • the data forwarding unit establishes the network connection to the facilitator 20 and the stored data representing the desired products or services along with real time data identifying the data capmre instant for each of the data capmre operations as well as the ESN identifying the data capmre unit which has been employed is transferred.
  • Validation and/or authentication depends upon the ESN and once validated or authenticated the ESN is used to access the data which will be added to the data forwarded by the forwarding unit. The combination of data forwarded by the forwarding unit and the added data then creates the data necessary to define a particular transaction.
  • the facilitator 20 may consolidate the information representing this particular transaction or transactions with others and then deliver the information to the fulfilling party.
  • the fulfilling party may act for all vendors, or a group of vendors, or only a single vendor.
  • the communication channel which links the facilitator and fulfilling party is a secure channel to protect sensitive information that is being transmitted.
  • That transaction is implemented, i.e. the particular goods or services are delivered to the user and payment steps are taken to compensate the fulfilling party or its principal for the transaction.
  • the bill payment transaction has many similarities. In this case, however, the user is already indebted to a merchant for some goods or services for which the merchant has transmitted to the user a bill.
  • the bill will carry indicia such as a bar code which can be capmred by the data capmre unit 100.
  • the bar code is not necessarily limited to the amount of the indebtedness; it may also be some lesser included amount.
  • the data base of the facilitator will carry, in a file identified by the ESN of the data capmre unit, information representing a preferred bill payment mechanism.
  • the facilitator 20 receives the particular capmred data
  • the combination of the capmred data (representing the bill paying transaction) and the ESN (representing the user) will allow compilation of information which will completely identify the desired transaction.
  • the fulfilling party 30 will be a party capable of fulfilling a bill payment request.
  • the system and method of the invention can be used for implementing information requests.
  • the captured data when the user captures pre-existing data representing a request for information, the captured data will identify the subject of that request for information and in addition, perhaps the delivery medium in which the requested information is desired.
  • the medium for example, could represent print media delivered by regular mail or e-mail, or perhaps the transmission of information to the user by telephone, i.e. a call-back.
  • the data capmre from pre-existing media, concatenation of that capmred data with the ESN identifying the user, and transmission of that to the facilitator 20 has already been described in connection with other transactions.
  • the facilitator data base will include, in connection with the .ESN, information representing the desired path for the requested information such as street address for regular mail, e-mail address for e- mail transactions, telephone or facsimile number for the call-back. Either the facilitator data base or the scanned data may also indicate the preferred or default time for the requested call back.
  • the requested information may be a Universal Resource Locator (URL) so that the user may access the vendor's web page in order to acquire still more information.
  • URL Universal Resource Locator
  • ECM Electronic Coupon Management
  • Coupons detailing discounts, rebates, gifts and other customer benefits are encoded and generated as bar codes. Coupons are maintained, i.e. stored, at the facilitator 20 as rules and are executed while processing purchase and other transactions which allow use of coupons. Region of validity of coupons is maintained as a separate entity as this requires multiple records for a particular rule/coupon identifier.
  • merchants could decide to issue coupons to specific subscribers. These coupons will be maintained at the user level, i.e. , specific to individuals as opposed to more general applicability for other coupons. Those specific coupons may be re-distributed or made available among all subscribers with proper assent from the issuing merchants.
  • a coupon when scanned by a user is sent in as a transaction type of ECM. It is understood that when a coupon is scanned and transmitted to the facilitator 20, it is the user's intent to use the coupon in the transactions which could take advantage of the coupon. In other words, if a coupon has been stored at the facilitator 20 and the user does not want to use the stored coupon, then the user would have to inform facilitator before the transactions are transmitted to the merchants. To enable such a function, the system maintains a Use/Don't Use flag against the coupons set to the default value of Use.
  • Transactions are processed after receiving all data from the user and confirming validity of the transactions. This statement emphasizes the fact that there is staging of data in the tables before being converted into detail transactions for merchants. This is important because, for a purchase transaction to take advantage of a coupon, the corresponding ECM transaction must be present in the system. If transactions are processed in a streaming mode, a purchase transaction with an associated ECM transaction would not be able to take advantage of the coupon, if the purchase transaction was transmitted prior to ECM.
  • ECM transactions are associated with rules built in the system.
  • the rules detail the discounts, incentives, rebates and other user beneficial items associated with coupons.
  • ECP Electronic Consumer Polling
  • Electronic Return Merchandise Management This allows both users as well as merchants to simplify the entire return merchandise process.
  • the concept works as follows.
  • the merchant ships an item to a user (whether the item purchased with or without the invention)
  • a special "return merchandise form" is included in the package with a specially coded digital barcode information.
  • the user decides to return the shipped item, he/she simply scans the specially coded information and deposits the charged data capmre unit 100 into an available data forwarding unit 200.
  • the facilitator Upon receipt of the stored information at the facilitator, the facilitator will translate that request and redirect that request to the appropriate shipping/delivery company along with the consumer address and other preferences (such as best time to pick up etc. , ).
  • the shipping/delivery company then dispatches the truck driver to the consumer address for picking up the package.
  • the return request information will also be communicated to the appropriate merchant to complete the process.
  • each ad is metered using the associated barcode information.
  • the consumer sees an ad, and decides to either purchase the item or request for information/call-back, he/she scans the barcode and that the usage information will be collected by the facilitator and the data can be analyzed to capmre the exact response to the specific ad.
  • the scanned and capmred data necessarily includes information respecting the specific ad being responded to in addition to the identity of the desired good/service. While specific and preferred embodiments of the invention have been described, those particular features and details should not be construed as limiting. Rather, the metes and bounds of the invention should be construed in accordance with the claims attached hereto.

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  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'utilisation de l'automation et de communications facilite des transactions, lesquelles sont partiellement déterminées par l'utilisation d'une unité de capture de données (100) permettant à un utilisateur de définir simplement et facilement un sujet de transaction. L'unité de capture de données (100) peut être un lecteur de codes à barres (105), lequel, lorsqu'il balaye un champ choisi présentant un code à barres, va capturer et stocker les données choisies. Les données capturées et les informations d'identification de l'unité associée sont alors transmises à un centre de traitement à distance ou 'facilitateur' (20), de manière semi-automatique, par attachement de l'unité de capture de données (100) à une unité de réacheminement de données (200). Au niveau du centre de traitement à distance (20), les informations d'identification permettent l'authentification et sont également utilisées en tant que pointeur d'informations importantes et supplémentaires sur l'utilisateur. Ces informations supplémentaires sont combinées avec au moins une partie des données transmises au centre de traitement à distance (20), de manière à achever la définition d'une transaction particulière.
EP98944697A 1997-09-04 1998-09-03 Systeme et procede de transactions a distance entre un client et des vendeurs Withdrawn EP1019856A1 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US5749997P 1997-09-04 1997-09-04
US57499P 1997-09-04
PCT/US1998/018269 WO1999012116A1 (fr) 1997-09-04 1998-09-03 Systeme et procede de transactions a distance entre un client et des vendeurs

Publications (1)

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EP1019856A1 true EP1019856A1 (fr) 2000-07-19

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EP98944697A Withdrawn EP1019856A1 (fr) 1997-09-04 1998-09-03 Systeme et procede de transactions a distance entre un client et des vendeurs

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EP (1) EP1019856A1 (fr)
JP (1) JP2001515250A (fr)
AU (1) AU9217398A (fr)
CA (1) CA2302553A1 (fr)
WO (1) WO1999012116A1 (fr)

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JP2000357189A (ja) * 1999-06-14 2000-12-26 Kenpakku:Kk 通信販売用発注装置および商品カタログ
CA2316120A1 (fr) * 1999-09-23 2001-03-23 International Business Machines Corporation Remboursement electronique de coupons et de rabais sur les produits au moyen de bases de donnees sur les produits en reseau
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JPWO2003007137A1 (ja) 2001-07-12 2004-11-04 ソニー株式会社 情報入力・指示方法及び情報入力・指示装置
FR2831690B1 (fr) * 2001-10-25 2013-08-16 Robinet Cyril Dupret Systeme et procede d'achat a distance de produits presentes sur un catalogue
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Also Published As

Publication number Publication date
CA2302553A1 (fr) 1999-03-11
JP2001515250A (ja) 2001-09-18
AU9217398A (en) 1999-03-22
WO1999012116A1 (fr) 1999-03-11

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