EP1004071A1 - Machine bancaire personnelle - Google Patents

Machine bancaire personnelle

Info

Publication number
EP1004071A1
EP1004071A1 EP98940803A EP98940803A EP1004071A1 EP 1004071 A1 EP1004071 A1 EP 1004071A1 EP 98940803 A EP98940803 A EP 98940803A EP 98940803 A EP98940803 A EP 98940803A EP 1004071 A1 EP1004071 A1 EP 1004071A1
Authority
EP
European Patent Office
Prior art keywords
user
user interface
information
automatically
processing unit
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP98940803A
Other languages
German (de)
English (en)
Inventor
Cuong D. Do
Nhut Trung Han
Michael L. Sears
Phoebe Rin-Rin Hsu
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Citicorp Development Center Inc
Original Assignee
Citicorp Development Center Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Citicorp Development Center Inc filed Critical Citicorp Development Center Inc
Publication of EP1004071A1 publication Critical patent/EP1004071A1/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]

Definitions

  • the present invention relates generally banking methods and systems for bank customers and non-customers to perform financial transactions and acquire information regarding banking products and services.
  • the present invention allows a user to establish a new banking relationship.
  • the invention includes features for performing and completing bank transactions such as, obtaining checks, bankcards, and account information, as well as establishing new accounts.
  • Other aspects of the invention enable users to acquire information regarding banking products and services, as well as information from the Internet, anywhere, anytime without the aid of a traditional banking customer service representative being locally present.
  • PBM Personal Banking Machine
  • the PBM also facilitates an increase in the volume of customers and potential customers. They will be attracted by this new and convenient means of accessing information and products. Since the local branch office staff will be primarily focused on assisting customers, it is a very important aspect of the PBM that it's self service functionality be available for information and transactions that currently require a personal banker or a bank teller.
  • the invention includes a method for a user to obtain financial information and perform banking transactions, by allowing the user to access the PBM by a user interface that automatically prompts the user to enter user identification data. After the user inputs such identification data the interface transmits the data a remote processing unit having a database, wherein the data is verified and it is automatically determined if the user is an existing account holder or non-customer. The remote processing unit then transmits database information to the user interface, upon which a function menu is displayed and selected by the user. The user interface then prompts the user to input data for the selected function which is then performed by the PBM.
  • FIG. 1 presents a general view of the PBM workstation for an embodiment of the invention
  • FIG. 2 illustrates the PBM from a right-of-center viewpoint for an embodiment of the invention
  • FIG. 3 is a block diagram of the tool function groups for an embodiment of the invention.
  • FIG. 4 is a block diagram of the transaction tool functions for an embodiment of the invention.
  • FIG. 5 is a flowchart of the process steps for a user to access the PBM with a bankcard for an embodiment of the invention
  • FIG. 6 is a flowchart of the process steps for a user to access the PBM thru the touch screen for an embodiment of the invention
  • FIG. 7 is a flowchart of the process steps for a user to access the PBM with a bankcard issued by another banking institution for an embodiment of the invention
  • FIG. 8 is a flowchart of the process steps for opening an account for an embodiment of the invention.
  • FIG. 9 is a flowchart of the process steps for obtaining checks from the PBM for an embodiment of the invention.
  • FIG. 10 is a flowchart of the process steps for obtaimng a bankcard from the PBM for an embodiment of the invention
  • FIG. 11 illustrates the touch screen portion of the PBM user interface for an embodiment of the invention
  • FIG. 12 presents a screen that prompts the user to select a PBM banking service for an embodiment of the invention
  • FIG. 13 illustrates a screen with a graphical user keyboard for an embodiment of the invention
  • FIG. 14A presents a screen for opening an account which includes a graphical user keypad for inputting the user's personal information for an embodiment of the invention
  • FIG. 14B illustrates a screen for opening an account for an embodiment of the invention
  • FIG. 14C shows a screen that allows a user to select the type of account to open for an embodiment of the invention
  • FIG. 14D illustrates a screen wherein a customer service representative's image appears for an embodiment of the invention
  • FIG. 14E depicts a screen which allows the user to select an account from which to transfer money to the new account for an embodiment of the invention
  • FIG. 14F shows an account agreement and user's signature for an embodiment of the invention
  • FIG. 14G illustrates a screen showing the successful completion of an account opening for an embodiment of the invention
  • FIG. 15A shows a screen which presents the customer with the option of selecting different types of checks for an embodiment of the invention
  • FIG. 15B illustrates a Starter check screen for an embodiment of the invention
  • FIG. 15C shows a Starter check and informs the user of the status of the request for an embodiment of the invention
  • FIG. 15D illustrates a Replenishment check screen for an embodiment of the invention
  • FIG. 15E shows a Replenishment check and presents various options for proceeding with or completing the Replenishment check function for an embodiment of the invention
  • FIG. 15F illustrates the screen which appears after the customer has selected to print Replenishment checks for an embodiment of the invention
  • FIG. 15G illustrates a Cashiers check screen for an embodiment of the invention
  • FIG. 15H shows a Cashiers check and presents various options for proceeding with or completing the Cashiers check function for an embodiment of the invention
  • FIG. 151 illustrates the screen which appears after the customer has selected to print a Cashiers check for an embodiment of the invention
  • FIG. 16A presents a screen which appears subsequent to the customer selection of obtaining a bankcard for an embodiment of the invention
  • FIG. 16B presents the image of the customer's bankcard prior to the acceptance of it.
  • FIG. 16C shows a graphical keypad and sub-windows for inputting information with the bankcard function for an embodiment of the invention
  • FIG. 16D illustrates a screen which informs the customer that a bankcard is currently being generated within the PBM for an embodiment of the invention
  • FIG. 16E presents a screen that informs the customer that the bankcard is ready to be dispensed from the PBM for an embodiment of the invention
  • FIG. 17 shows a PBM screen displaying an Internet Web-site for an embodiment of the invention.
  • FIG. 18 presents a PBM screen showing a video demonstration of bank products and services for an embodiment of the invention.
  • a PBM is a self service method and device that provides both customers and non-customers with relevant information and transactional devices such as bankcards, personal checks, and bank drafts.
  • the PBM is also a sit down terminal, which is partially enclosed to ensure privacy, for up to two users who can sit side-by-side and easily view the screen. It is located within a 24 hour-accessible environment or in limited access area of a bank branch office.
  • the invention includes a method and system for a user to obtain financial information and perform banking transactions by first accessing a user interface, which includes the use of a terminal and or a bankcard reading device.
  • the present invention also provides a user with the capability to enroll as a banking customer, thereby establishing a banking relationship. Accordingly, the user interface automatically prompts the user to input the user's identification data.
  • a means for inputting the user identification data wherein such means includes touch screen or a bankcard reader.
  • the data comprises personal information of the user, including a user personal identification number (PIN).
  • PIN user personal identification number
  • the information encoded on a user's bankcard may be inputted by means of the card reader. Accordingly, the bankcards can be of various types, including credit cards, debit cards, smartcards, etc.
  • Such data is automatically transmitted to a financial institution's remote processing unit having a database comprising bank product, service and user information.
  • the remote processing unit automatically verifies the user identification data and determines if the user is a customer or non-customer.
  • the remote processing unit then automatically transmits relevant financial institution database information to the user interface, which automatically displays a function menu.
  • the user is then prompted to select a function.
  • the user interface automatically prompts the user to input data for the selected function, followed by the user inputting data related to the selected function and the PBM performing the selected function. Once the transaction is completed, the user exits back to the main menu and select another transaction tool function, information tool function, or further exit from the PBM.
  • the user interface prompts the user to input additional information.
  • This additional information is related to the specific function selected.
  • the loan tool function for example, the user is asked to provide her preferences on the type of loan desired, e.g. auto or home equity, and the length of repayment term.
  • the personal check tool function the user is prompted to select the aesthetic design of her personal check.
  • the PBM hardware is designed and configured to allow the user to access a bank's computer network, systems, transactions and information tools.
  • the PBM is an automated banking and information system for bank customers and non- customers to perform banking transactions and acquire banking product and service information, without the need to interact face-to-face with a bank customer representative. It comprises a terminal coupled to a remote processing unit wherein the user inputs, receives and has data displayed. A bankcard reading device coupled to the terminal for obtaining user information is also included.
  • the personal signature is still regarded as the primary evidence of a contract, e.g., start of a new banking relationship, as well as a means of personal identification.
  • a signature inputting device coupled to the terminal for recording and verifying the user's identification information is included in the PBM.
  • the PBM has several devices which endow the system with the capability to immediately service the user.
  • the system has at least one printing device which is coupled to the terminal for printing banking information and transaction information and summaries.
  • at least one drop box is housed within the terminal having a receptacle opening for receiving user personal information, deposits and bank correspondence.
  • At least one paper cassette is coupled to a check printing device for supplying paper for the checks to be printed, wherein at least one check printing device is housed within and coupled to the terminal.
  • the system utilizes a modem coupled to the terminal for accessing the Internet, along with a two-way video conferencing unit coupled to the terminal for communicating with a bank customer service representative.
  • the PBM unit is designed to be easily accessed, both physically, e.g., to be able to get in and out of the seating easily, and functionally, e.g., the use of menu screen design.
  • the PBM's physical embodiments comprise a seating unit connected to the terminal that allows two individual users to sit side-by-side to view and interact with the user interface, including its terminal and touch screen.
  • audio speakers coupled to the terminal for the user to listen to the sounds associated with the information and transaction functions. At the same time, both visual and audio privacy is assured, particularly for those sessions related to personal transactions.
  • the PBM is also designed to be suitable for two units to be placed back-to-to back and still ensure the privacy of simultaneous users.
  • the PBM invention includes the method wherein a user's interface with the
  • the PBM is facilitated by either a card reading device or via the touch screen device.
  • the first screen visible welcomes the user and explains and illustrates how the PBM is used.
  • the PBM determines the user's identity based upon user identification data, either directly read from a card reader device or manually inputted via a touch screen. If the user is an existing banking institution customer, the user's identification data is verified by a remote processing unit. After verification, the main menu is displayed, at which time, the customer has access to both information tool functions and transaction tool functions. If the user is a non-customer she has only access to the information tool functions, unless she starts a new relationship with the financial institution.
  • the invention is also a self service transactional method and device.
  • the user interface design is be the "wrapper" look and feel touch screen display.
  • the PBM is located at, but not limited to, a local branch facility.
  • the user is identified by the PBM and verified, if an existing customer, by a remote processing unit. Touch screen buttons are displayed. From the Main Menu, the customer selects both information and transaction tool functions. If the user is a non-customer, then he only has access to the information functions, unless he establishes a financial relationship with the banking institution, at which time, the transaction functions is also accessible.
  • PBM users There are two categories of PBM users. They include existing bank customers (bankcards holders, savings account holders, etc.) and non-customers (potential customers). This segmentation defines both the access to available technology and the type of information to be accessed.
  • the user Prior to performing obtaimng banking-related information or performing a transaction, the user is prompted by user interface to select one from the group of transaction functions and information functions. Subsequently, the selected function is displayed on the user interface.
  • the user further selects one from the group of requesting personal checks, replenishment checks, cashier's checks, bankcards, opening a new account, modifying an account, accessing the Internet, and requesting a demonstration, which is either video or graphical.
  • the PBM is a computerized secure system which enables the user to provide, request a change and confirm her personal identification number by inputting the same into the user interface, which automatically transmits the personal identification number to the remote processing unit, then automatically registers the personal identification number in the database.
  • the remote processing unit also verifies existing personal identification numbers.
  • the user interface automatically prompts the user to input the user's signature into a signature recording device. If the user is a non-customer, the remote processing unit automatically updates the database identification data. If the user is an existing bank customer, the remote processing unit verifies the user's signature.
  • the PBM includes the capability to allow the user to request and receive assistance from a bank service representative. This feature ensures that the user is able to access and perform any of the provided functions of the PBM system, if the user encounters a problem, simply desires clarification on the operation of the PBM, or requires additional information regarding the banks products or services.
  • the user and bank service representative are connected via two-way video teleconferencing and/or a telephone.
  • the PBM After performing the selected transaction, the PBM is capable of generating an output.
  • This output comprises at least one from the group of personal checks, replenishment checks, cashier's checks, bankcards, activity summaries, reports, and information obtained from the Internet.
  • the method and system further comprises the steps of the user interface prompting the user to select from one of a group of transaction functions, such as requesting personal checks, replenishment checks, cashiers checks, bankcards, opening a new account, modifying an account, accessing the Internet, and requesting a demonstration.
  • the user selects a function, after which the user interface displays the selected function.
  • the customer is prompted to select the type of check, either personal, replenishment or cashiers, which she desires to receive.
  • the customer has the option of having the check(s) generated by the PBM and issued at the time of the transaction or having the check(s) mailed to a specified address.
  • the transaction tool function method includes the step of selecting a function for obtaining personal checks.
  • the user interface automatically displays the user's current address.
  • the user interface automatically prompting the user to confirm or correct the user's current address.
  • the correct address is transmitted from the user interface to the remote processing unit which automatically verifies the correct address. If the current address has been corrected, the remote processing unit automatically updates the database information.
  • the database information is automatically transmitted to the user interface.
  • the user interface automatically prompts to see if she desires additional personal checks. If the user requests additional checks, the user interface automatically transmits the request for additional checks to the remote processing unit, which confirms the request and transmits a confirmation to the user interface.
  • the additional personal checks are mailed to the user at her home address, if she chooses, or printed within the PBM and dispensed directly to the user.
  • the PBM displays customers current address, asks for verification, and for the first check number that should be printed. After information verification, the checks begin to be printed, and customer picks them up from the dispenser. Once the transaction is completed, the user exits back to the main menu and select another transaction tool function, information tool function, or further exit from the PBM.
  • Another embodiment of the transaction tool function method includes the step of selecting the function for obtaining replenishment checks.
  • the user interface automatically prompts the user to request replenishment checks. After receiving the check request, the user interface automatically transmits the request for the checks to the remote processing unit.
  • the remote processing unit confirms the request for the checks and transmits a confirmation to the user interface, which automatically displays the user's current address. The user is then automatically prompted to confirm or correct her current address.
  • the user interface automatically transmits the current address to the remote processing unit, which automatically verifies the current address. If the current address has been corrected, the remote processing unit automatically updating the database information, followed by the remote processing unit automatically transmitting database user information to the user interface. Additionally, the user is automatically prompted to select a style of replenishment check. The user sees the displayed check style and subsequently confirm her selection or change the previously selected style. Also, the user confirms the check information, however, if the check information is incorrect, the user then inputs corrected check information. The user is allowed to enter the first check number to be printed. The user interface automatically prompts the user to select to either have the checks mailed to the user or to have the checks printed and dispensed directly to the user.
  • Another embodiment of the transaction tool function method includes the step of selecting the function for obtaining a cashier's check.
  • the user interface automatically prompts the user to input payee identification information and a check amount.
  • the image of the check is displayed and the user interface automatically prompting the user to confirm the information displayed on the check.
  • the remote processing unit automatically updates the database check information then transmits database check information back to the user interface.
  • the PBM automatically prints the check followed by dispensing of it directly to the user, along with an envelope and a receipt.
  • Another embodiment of the transaction tool function method includes the step of selecting the function for obtaining a bankcard.
  • the user interface automatically prompts the user to input her signature into a signature recording device. Following this, an image of the bankcard including the user identification data is displayed. The user is then prompted to confirm the data displayed on the bankcard. If any of the bankcard data is incorrect, the user inputs corrected user identification data. The correct bankcard data is automatically transmitted to the remote processing unit, which is subsequently verified and used to update the database. The bankcard data is then transmitted back to the user interface. The PBM automatically prints the bankcard followed by dispensing it directly to the user.
  • the user interface prompts the user to input additional or updated information, after in input of which, the PBM automatically stores the information on the bankcard prior to the dispensing of the bankcard.
  • the customer is prompted to select the account tool function which allows the user to open a new account or modify an exiting account.
  • This transaction tool function allows a non-customer to establish a new banking relationship with the banking institution.
  • Another embodiment of the transaction tool function method includes the step of selecting the function for opening a new account.
  • the user interface automatically prompts the user to input the user's identification data.
  • the user interface automatically prompts the user to input her signature into a signature recording device.
  • the user interface displays the user identification data and asks the user to confirm the data. If the data is incorrect, the user inputs corrected user identification data.
  • the correct user's identification data is automatically transmitted to the remote processing unit, which automatically updates the database identification data.
  • This embodiment includes a verification step which takes place after information is transmitted to the remote processing unit. Such verification further comprises the step of accessing non-bank remote processing unit databases, such as credit reporting agency databases.
  • the user interface automatically prompts the user to select a means of funding for the new account.
  • the user specifies a means of funding such as: 1) an existing account, which further includes the steps of the user inputting user identification data, such as account information and a personal identification number, 2) a bankcard, which further includes the step of the user inputting bankcard data into the user interface, including a bankcard issued by another financial institution, 3) cash, including inputting it into the user interface, and 4) a check.
  • the selected means and amount of funding is inputted into the user interface.
  • the user selects and confirms the selected source and amount of funding.
  • the information about the selected source and amount is automatically transmitted to the remote processing unit, which automatically, verifies the selected non-cash means and amount and automatically records the selected source and amount.
  • the selected amount, once verified, is credited to the user's new account.
  • the user is automatically prompted to choose to have their image acquired by means of a camera and if the user does choose to have an image acquired, the image is automatically displayed to the user, wherein the user is subsequently automatically prompted to accept or re-acquire the user's image.
  • the acquired image is automatically transmitting to the remote processing unit.
  • the image is then automatically printed on a bankcard which is to be subsequently dispensed to the user.
  • the user is also automatically prompted to provide additional personal information by means of the user's voice which is electronically acquired and automatically transmitted to the remote processing unit.
  • An embodiment of the transaction tool function method includes the step of selecting the function for modifying an existing account.
  • the user interface automatically prompts the user to request a change to her user identification data by inputting such changes into the user interface, which automatically displays the new user identification data. After the changes are confirmed by the user, the user interface automatically transmits the new user identification data to the remote processing unit; which verifies the identification data and updates the database.
  • Such updated information is be exchanged between a first account and a second account.
  • the first account is ordinarily an existing customer account and the second account can be either another existing customer account or a non-customer account.
  • non-customer account can be an account established and maintained by another financial institution, such as a bank, investment management company, etc.
  • An embodiment of the transaction tool function method includes the step of selecting the function for accessing the Internet.
  • the user interface automatically prompts the user to select Internet-based transaction information.
  • the user interface automatically transmits the request for Internet-based transaction information to a remote processing unit, which automatically accesses the requested Internet-based transaction information.
  • the remote processing unit then automatically transmits the requested Internet-based transaction information to the user interface for display followed by the user performing an Internet-based transaction.
  • the types of Internet-based transactions include those that would involve the payment, use, receipt, transference or management of money or other financial instruments.
  • An embodiment of the PBM, associated with the transaction tool function includes the use of a camera, either digital or video, which acquires the user's image.
  • the PBM also includes a means for transmitting a user's image to the remote processing unit.
  • An embodiment of the PBM, associated with the transaction tool function includes the use of a microphone for acquiring the user's voice.
  • the PBM also includes a means for transmitting a user's voice to the remote processing unit.
  • the PBM allows a user to access a wide range of banking related information from banking databases and the Internet.
  • the PBM method and system further comprises the steps and capability for the user to select from among a group of information tool functions, after which the user interface displays the selected function. Subsequent to the selection of an information tool function, the user is presented with an option to request assistance from a bank service representative to solve any problems or clarify any information which has been presented.
  • the user interface automatically prompts the user to start a new relationship with the bank.
  • This new relationship ordinarily includes the opening of an account with the bank.
  • An embodiment of the information tool function includes the step of selecting bank savings account information.
  • the user interface automatically prompts the user to select savings information and automatically transmits a request for savings information to a remote processing unit, which then automatically transmits savings information to the user interface.
  • the user is subsequently prompted by the user interface to request to receive printed savings information, which is printed and dispensed directly to the user.
  • the information tool function includes the step of selecting bank savings loan service information.
  • the user interface automatically prompts the user to select loan service information and automatically transmits a request for loan service information to a remote processing unit, which then automatically transmits the requested loan service information to the user interface.
  • the PBM allows the user to obtain printed loan service information. When the user requests printed loan service information it is printed by the PBM and delivered directly to the user interface.
  • An embodiment of the information tool function method includes the step of selecting home banking products and services information.
  • the user interface automatically prompts the user to select home banking products and services information. Once selected, the user interface automatically transmits the request for home banking products and services information to a remote processing unit, which automatically transmits home banking products and services information to the user interface.
  • the user has the opportunity to receive printed home banking products and services information.
  • the PBM prints home banking products and services information and delivers them directly to the user.
  • An embodiment of the information tool function method includes the step of selecting travel services account information.
  • the user interface automatically prompts the user to select travel services information.
  • the user interface automatically transmits the request to a remote processing unit, which automatically transmits the requested travel services information to the user interface.
  • the user interface automatically prompts the user to request to receive printed travel services information.
  • the PBM prints the requested travel services information and delivers it directly to the user.
  • the information tool function method the PBM provides the user with the capability to access Internet- based information.
  • the user interface automatically prompts the user to receive Internet-based information. If requested, a request is automatically transmitted to a remote processing unit, which then automatically accesses the requested Internet- based information.
  • the Internet-based information is transmitted to the user interface, which displays the information.
  • the PBM allows the user the option of receiving printed Intenet-based information directly.
  • An embodiment of the information tool function method includes the step of selecting a video or graphical demonstration of the bank's products and services.
  • the user selects a function wherein the user interface automatically prompts the user to request such a demonstration, which is then automatically displayed.
  • the user interface automatically transmits a request for a video demonstration to a remote processing unit, which, in turn, transmits the video demonstration to the user interface.
  • a graphical demonstration is selected by the user, the user interface automatically displays a graphical demonstration.
  • the user interface automatically transmits a request for a graphical demonstration to a remote processing unit, which automatically transmits the graphical demonstration to the user interface.
  • the PBM allows the user to receive selected frames from the graphical demonstration, which is then printed and delivered directly to the user.
  • a CD ROM drive is housed within and coupled to the terminal to provide for reading of terminal-based information product and service data locally.
  • FIG. 1 illustrates the overall configuration of the PBM system. As shown in
  • the PBM station 1 for an embodiment of the present invention includes a dispensing slot 2 for checks, money orders, receipts and printouts.
  • the PBM has a camera/speaker compartment 3.
  • Bankcard dispensing slot 4 is for is used for delivering PBM generated and issued cards.
  • the drop box depositor 5 allows the a user to make deposits directly into the PBM.
  • the signature stylus 6 and digital signature pad 7 allow the PBM to acquire the signature of a user.
  • Included in the PBM is a card reader slot 8 for reading encoded user bankcard information.
  • the PBM has a windows-based user interface touch screen 9 which permits the user to perform transaction functions and acquire banking and related product information.
  • FIG. 2 presents an overall perspective view of the PBM station 1 illustrating its size relative to two sitting chairs for the users.
  • FIGS. 3-4 contain block diagrams of the PBM functions.
  • FIG. 3 illustrates a block diagram of the two groups of tool functions which are performed by the PBM. From the main menu 10, the user chooses from either a transaction tool function 11 or an information tool function 12.
  • the transaction tool includes functions for checks 13, bankcard 14, account 15, Internet 16, demonstration 30 and loan transactions.
  • the information tool functions includes savings 19, loan 20, home banking 21, travel 22, Internet 23 and demonstration 24 information.
  • FIG. 4 illustrates the transaction tool 11 functions wherein the check function 13 further includes functions for obtaining personal 25, replacement 26 and cashier's 27 checks.
  • the account 15 function included functions which permit a new account to be opened 28 and account information to be modified 29a.
  • the demonstration 30 function allows the user to obtain a video 30 or graphical 31 demonstration of bank products and services.
  • FIGS. 5-10 contain flowcharts of the methods of performing system transactions.
  • FIG. 5 depicts a flowchart of process steps for a user who possesses an existing account with the bank who chooses to access the PBM with a bankcard.
  • An initial screen 32 welcomes the user to the bank and the PBM.
  • the user is prompted 33 to insert her bankcard into a card reader. Automatically, information is obtained from the customer database 34 about the user.
  • the user is then prompted to select a service 35, which includes various transaction and information functions, such as opening an account 28, getting checks 13, obtaining a bankcard 14.
  • the user modifies account information, such as changing her address of record 29b.
  • Loan 18 and credit card applications 18 can be selected and completed.
  • Internet access 16 to bank product information can be selected, along with a video or graphical demonstration 30 of bank products and services.
  • FIG. 6 illustrates the flowchart process steps for a user who possesses an existing account with the bank and who chooses to access the PBM thru the touch screen 9.
  • the user touches the screen 36 to initiate access to the PBM.
  • the user is prompted to enter information 37, such as first and last name. This information is transmitted and checked against the customer database 34.
  • the PBM then automatically determines if the user is an existing bank customer 38. If the user is not, she is then prompted to select a service 35.
  • the service includes a demonstration 30, opening an account 28, or accessing the Internet 16 for information regarding bank products or services. If the user is an existing customer, she is prompted to select a service 35 which is available to customers having existing banking accounts. In this manner, the customer performs various banking transactions and obtain information regarding the banks products and services.
  • FIG. 7 depicts a flowchart of the process steps for a user who may or may not possess an existing account with the bank, but who chooses to access the PBM with a bankcard issued by another banking institution.
  • the user inserts 39 her bankcard into a bankcard reader.
  • the PBM automatically checks the customer database 34 to determine if the information read from the user's bankcard is that of an existing customer. If the user is not an existing customer, the PBM automatically prompts her to input information 37 by means of the touch screen. The non-customer is then prompted to select a service 35 which includes a demonstration 30, opening and account 28 or accessing the Internet 16 for information regarding bank products or services.
  • the non-customer After the non-customer has accessed a particular service she can choose another service 40 during her the PBM session. If the user is an existing customer, then she is prompted to select a service 35 which is available to customers having existing banking accounts.
  • the PBM allows both existing customers and non- customers to access the functions of the PBM.
  • FIG. 8 illustrates a flowchart of the process of opening an account.
  • An existing banking customer starts 41 the process by selecting the open account function 28. The customer then is prompted to enter her PIN 42.
  • a non-customer starts 41 the process by being prompted and entering personal information 43, such as address, phone, social security and driver license information.
  • the PBM automatically verifies the customer PIN or inputted information 44. This information is verified by accessing a customer database 34 and/or other customer/non-customer background databases 45. Such other databases 45 may include, but are not limited to credit reporting files and public records. If the PIN/data is not valid 46, the customer is notified of the PBM's receipt of incomplete information or a negative verification result 47. In this circumstance, the customer would be prompted to select a new service 40.
  • the customer is prompted to select an account type 48.
  • the customer is then prompted to select a deposit method 49.
  • the customer may also call a customer service representative for assistance 50.
  • the selected method of deposit includes using a bankcard 51, electronic transfer of funds from another account 52 and depositing a check 53.
  • the customer credit/deposit information is verified 54, by electronically accessing a database or data storage center or facility 55. If the deposit is successful 56, the customer is prompted to sign the terms of the account banking agreement 58 with the stylus 6 and signature pad 7. The customer then selects a new service 40. If the deposit was unsuccessful, the customer is notified of the reason why the deposit was not accepted 57.
  • FIG. 9 illustrates a flowchart of the process of obtaining checks from the PBM.
  • An existing banking customer starts 41 the process by selecting the check function 13.
  • the PBM automatically determines weather or not the customer has already inputted her PIN 59. If the customer has not, then she is prompted to enter her PIN, having it automatically verified 60 by accessing customer information stored in a customer database 34. If the PIN is not valid, the customer can select a new service 40. When the PBM has received a valid PIN, the customer is then prompted to select the type of check 62 that she wants dispensed.
  • the types of checks include starter 25, replenishment 26 and cashiers 27. Following check selection, the customer is prompted to select a new service 40.
  • FIG. 10 illustrates a flowchart of the process of obtaining a bankcard from the PBM.
  • An existing banking customer starts 41 the process by selecting the bankcard function 14.
  • the PBM automatically determines weather or not the customer has already inputted her PIN 59. If the customer has not, then she is prompted to enter her PIN having it automatically verified 60 by accessing a customer information stored in a customer database 34. If the PIN is not valid the customer can select a new service 40.
  • the PBM has received a valid PIN, it automatically determines weather or not the customer's signature has been acquired 63. If a signature has been previously acquired, the bankcard is printed with the customer's signature 66 and the customer is then prompted to select a new service 40.
  • a signature has not yet been acquired, the customer is asked to sign her name 64 utilizing the signature stylus 6 and the signature pad 7. Once the customer's signature has been acquired, she is prompted to accept the signature 64 as written. If the customer does not accept the signature, she is prompted to once again to sign her signature once again. When the customer accepts the signature, the bankcard is printed with the customer's signature 65 and the customer is then prompted to select a new service 40.
  • FIGS. 11-8 contain examples of windows-based PBM screens from the PBM for the present invention.
  • FIG. 11 illustrates the PBM touch screen 100 portion of the user interface.
  • This screen welcomes the user to the PBM.
  • the screen contains several tool function buttons, including "Open Account” 101, “Get Check” 102, “Get Citicard” 103, “Change Address” 104, "About Citibank” 105, “About PC Banking” 106 and “Exit” 107.
  • the screen 100 prompts the user to insert her bankcard, e.g., ATM card, credit card, etc.
  • the screen 100 also includes a "hot spot” 108 that is a portion of the touch screen 100 which allows the user to access the PBM services without the use of a bankcard.
  • FIG. 12 depicts a screen 110 which prompts the user to select a PBM service.
  • FIG. 13 illustrates a screen 120 wherein the user is presented with a graphical keyboard that allows the user to enter their name within several sub- windows 122 that appear on the screen.
  • FIGS. 14A-14G illustrate PBM screens 130-190 associated with opening a bank account.
  • FIG. 14A includes a keyboard which allows the user to open up a bank account by inputting personal information within several sub-windows 131 of the touch screen 130. This personal information, such as name, address, business phone, drivers license, etc., allow the banking institution establish customer information to be stored in the customer database. The screen also includes textual narrative which provides directive guidance to the user to assists her in inputting information and making decisions regarding the selection and use of PBM functions.
  • FIG. 14B also relates to the opening of a banking account. The user is promoted to verify the requested information. Once the inputted information is verified by the user, the PBM screen prompts the user to continue onto the next screen by pressing the "Next" button 141.
  • FIG. 14A includes a keyboard which allows the user to open up a bank account by inputting personal information within several sub-windows 131 of the touch screen 130. This personal information, such as name, address, business phone, drivers license, etc.,
  • the 14C depicts a screen 150 which permits the user to select the type of account she would like to open.
  • the screen includes a sub-window illustrating the Account Types available, including Checking 152, Savings 153, and CD Account 154.
  • the screen also prompts the user to deposit money into the new account by means of "Yes” 155 and "No" 156 buttons.
  • the screen also includes a "Call Customer Service” button 157 which allows the user to request and contact a customer service representative to obtain assistance or information regarding the banks products and services.
  • FIG. 14D illustrates a screen 160 in which a customer service representative has been requested and contacted.
  • the representative appears in a video sub- window 161.
  • the user simply presses the "Hang Up” button on the touch screen 162.
  • FIG. 14E illustrates a screen 170 which appears subsequent to the user choosing to deposit money into a new account.
  • the screen includes a keyboard 121 and sub-windows for the user to input the source of the money and relevant account information.
  • the "Transfer Money From” 171 and the "Bank Account Info” 172 sub- windows appear, based upon the user's selection of a "bank account” on the screen. If the user had selected a bankcard or credit cart as the transfer source, a related sub-window would have appeared, as opposed to the "Bank Account Info" sub-window 172.
  • the screen also includes a "Call Customer Service” button to request assistance from a customer representative.
  • FIG. 14F depict the acquired user signature.
  • the screen 180 shows the customer account agreement while the user is prompted to provide her signature to indicate acceptance of the terms of the agreement.
  • the user provides her signature by means of the signature stylus 6 and the signature pad 7, as provided in Fig. 1.
  • the user's signature 181 appears on the screen.
  • the user is also prompted to re- sign or accept written signature, by means of "Sign Again” 182 and "Accept Signature” 183 buttons.
  • FIG. 14G illustrates the successful completion of the user opening an account.
  • the user is prompted to receive a record of the account opening transaction, get a bankcard or obtain checks.
  • the user accepts or rejects these choices by pressing the "Yes” 191 or "No” 192 buttons provided on the screen.
  • she selects the "Done” button 193 to continue to select additional PBM services.
  • FIGS. 15A-15I 200-280 illustrate screens for the selection of the PBM check functions.
  • FIG. 15A illustrates a screen 200 which allows the customer to select "Starter Checks” 201, "Replenishment Checks” 202, and "Cashiers Checks” 203. The customer is prompted to select the type of checks desired. Textual narrative is provided to assist the customer in completing her check transactions.
  • FIG. 15B shows a Starter Check 211. The screen 210 also includes "Print"
  • FIG. 15C shows a Starter Check 211 while textual narrative is presented informing the user of the status of her request. The user is also prompted to press the "Done" button 221 after she has received the checks.
  • FIG. 15D presents a Replenishment Check 231.
  • the screen 230 includes a sub-window 232 which allows the customer to select the beginning check number of the replenishment checks.
  • the desired beginning check number is inputted by means of the graphical user keyboard 121 which is also shown in the screen.
  • FIG. 15E shows a Replenishment Check 231 while prompting the customer to modify the inputted information, print the check or complete the transaction. "Edit” 241, "Print” 242 and "Done” 243 buttons are included to permit the customer to answer the PBM prompts.
  • FIG. 15F shows a screen which appears after the customer has selected to print the Replenishment Checks 231. The user is also prompted to press the "Done" button 251 after she has received the checks.
  • FIG. 15G presents a Cashiers Check 261.
  • the screen 260 includes a graphical user keyboard 121 for inputting relevant check information, such as amount, payee, etc., into sub- windows 262.
  • FIG. 15H shows a Cashiers Check 261 while prompting the customer to modify the inputted information, print the check or complete the transaction.
  • "Edit” 271, "Print” 272 and “Done” 273 buttons are included to permit the customer to answer the PBM prompts.
  • FIG. 151 shows a screen which appears after the customer has selected to print the Cashiers Checks 261. The customer is also prompted to press the "Done" button 281 after she has received the checks.
  • FIGS. 16A-16E illustrate PBM screens 290-330 for the selection of the PBM bankcard, e.g., Citicard, functions.
  • FIG. 16A illustrates a screen 290 which appears subsequent to the customer selecting to obtain a bankcard.
  • the customer is prompted to "Touch Here" 291 in order to proceed with the printing and dispensing of the PBM generated bankcard.
  • FIG. 16B presents the image of the customers bankcard 301 prior to her acceptance of it.
  • the customer's signature is also displayed on the bankcard.
  • the customer is then prompted to accept the signature by pressing a "Touch Here” button 302 or re-sign by selecting a "Try Again” button 303.
  • FIG. 16C shows a graphical keypad 311 having a sub-window 312 for displaying customer inputted data and/or confirmation of such data.
  • the screen also displays textual directive guidance to assist the customer in inputting and selecting a PIN.
  • FIG. 16D illustrates a screen 320 which informs the customer that the PBM is printing her bankcard.
  • FIG. 16E illustrates a screen 330 which informs the customer that her bankcard has been dispensed from the bankcard slot 4 of Fig. 1.
  • FIG. 17 shows a PBM screen 340 displaying an Internet Web-site.
  • the screen presents information about the PBM bank.
  • the customer has selected the Internet tool function 16 of Fig. 3, by means of pressing the "About the Bank” button 105.
  • the PBM's capability to access the Internet allows the PBM user to obtain large amounts of information regarding, not only the banks products and services, but also the bank as an institution, as well as other banking related Internet Web sites.
  • FIG. 18 presents a PBM screen 350 displaying a video demonstration 30.
  • the screen presents videographic information 351 about the banks products and services.
  • a "Next" button 352 is included to allow the user to continue with obtaining additional information.

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Abstract

L'invention concerne un procédé et un système (2) permettant d'exécuter des transactions bancaires et d'obtenir des informations relatives à des produits ainsi qu'à des services bancaires. Le système (2) comprend des dispositifs permettant d'exécuter des transactions bancaires. Les fonctions de transaction comprennent des services tels que la demande et la réception de chèques (13), des cartes bancaires (14), l'ouverture de comptes (15), la demande de prêt (20) et l'accès à l'internet (23). Le système (2) comprend également des fonctions d'informations permettant à l'utilisateur d'obtenir des informations relatives aux comptes d'épargne (19), aux prêts (20), à la banque à domicile (21), aux services de voyage (22) et à l'accès à des informations sur l'internet. Le système (2) permet également d'obtenir une démonstration (24) des divers produits et services de banque. Le système (2) permet aux clients et aux non clients d'exécuter ces fonctions dans un environnement fonctionnant 24 heures sur 24 ou selon des horaires de fonctionnement aménagés sans interaction ou sans l'assistance d'un représentant du service clientèle ou d'un membre du personnel d'une banque locale.
EP98940803A 1997-08-13 1998-08-13 Machine bancaire personnelle Withdrawn EP1004071A1 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US5528697P 1997-08-13 1997-08-13
US55286P 1997-08-13
PCT/US1998/016448 WO1999009470A1 (fr) 1997-08-13 1998-08-13 Machine bancaire personnelle

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EP1004071A1 true EP1004071A1 (fr) 2000-05-31

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EP98940803A Withdrawn EP1004071A1 (fr) 1997-08-13 1998-08-13 Machine bancaire personnelle

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EP (1) EP1004071A1 (fr)
JP (1) JP2001516078A (fr)
CN (1) CN1269894A (fr)
AU (1) AU8899398A (fr)
BR (1) BR9815654A (fr)
CA (1) CA2301026A1 (fr)
WO (1) WO1999009470A1 (fr)

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CN1269894A (zh) 2000-10-11
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AU8899398A (en) 1999-03-08
WO1999009470A1 (fr) 1999-02-25
JP2001516078A (ja) 2001-09-25

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