EP0727122A4 - Kommunikationssystem zur identifizierung des namens von anrufern mit möglichkeit zum abfangen des anrufes - Google Patents

Kommunikationssystem zur identifizierung des namens von anrufern mit möglichkeit zum abfangen des anrufes

Info

Publication number
EP0727122A4
EP0727122A4 EP95901100A EP95901100A EP0727122A4 EP 0727122 A4 EP0727122 A4 EP 0727122A4 EP 95901100 A EP95901100 A EP 95901100A EP 95901100 A EP95901100 A EP 95901100A EP 0727122 A4 EP0727122 A4 EP 0727122A4
Authority
EP
European Patent Office
Prior art keywords
call
caller
name
voice
subscriber
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
EP95901100A
Other languages
English (en)
French (fr)
Other versions
EP0727122B1 (de
EP0727122A1 (de
Inventor
Bekir Serbetcioglu
Ilhan Bagoren
Osman Duman
Esref Ozulkulu
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
SS8 Networks Inc
Original Assignee
ADC Newnet Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by ADC Newnet Inc filed Critical ADC Newnet Inc
Publication of EP0727122A1 publication Critical patent/EP0727122A1/de
Publication of EP0727122A4 publication Critical patent/EP0727122A4/de
Application granted granted Critical
Publication of EP0727122B1 publication Critical patent/EP0727122B1/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general
    • H04M2203/308—Personal name recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13091—CLI, identification of calling line
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13256—Call screening
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377—Recorded announcement

Definitions

  • the present invention relates generally to a telecommunication system and, more particularly, to a caller name and identification announcement communication system having a caller screening option.
  • the present caller name communication system relates to voice and data networks and provides the called party with the ability to screen his or her telephone calls before accepting any call.
  • the present caller name communication system includes a feature server or access controller that permits the subscriber, if desired, to screen callers or pass-through the caller's telephone call by-passing the screen caller service.
  • the caller may be prompted to enter his or her personal identification number (PIN), or speech recognition technology to detect the callers voice signature, and to immediately by-pass the caller screening option and, thus, have immediate direct connection.
  • PIN personal identification number
  • This ability is presently achieved by adding the feature server to an existing network, without any modification to any element or component of the network or a subscriber* s equipment. It is anticipated that this feature server will, in the future, be an integral part of the switch means in the telecommunication system taking full advantage of intelligent networks (IN) and/or advanced intelligent networks (AIN) or caller line identity (CLI).
  • the present invention relates to a telecommunication system that includes a caller name and identification announcement and screen caller features and provides a multitude of delivery and screen caller services not now available on an integrated basis.
  • a variety of telephone or telecommunication services have been available in this and other countries to individual subscribers on a per service basis. That is to say, a typical telephone company will offer a service, such as, for example, call forwarding, that enables a subscriber to be at a different location from his or her regular home or office and still be able to receive the incoming call.
  • call forwarding conventionally requires the subscriber to notify the central or other suitable office that calls will be taken at the call forwarded number.
  • the wireless and wireline telecommunications network comprises offices through which telephone calls are routed. Each office is owned by a telephone company that participates in the network. Any subscriber connected to these offices can call another subscriber and can receive calls from another subscriber. Each time a call is initiated, it will be routed to the called party. A ring signal at the called party's telephone will indicate to the called party that a call is pending. The called party will off-hook his or her handset to accept the call.
  • off-hook is defined as a detection that the telephone handset is being lifted to release the cradle or the acceptance of the call by pushing a certain key, such as, the send button of a cellular telephone, or by flipping the mouthpiece of the telephone.
  • CLI caller line identity
  • ANI automatic number identification
  • the CLI is generally the ISDN number of the calling party (with possible additional information, i.e. sub-address) which may be provided by the network or partly by the calling party, while the ANI is a more general terminology in referring to the calling party in different protocols with different formats. It should be noted that the terms CLI and ANI are used interchangeably in this application. In addition, some of the components of the telecommunications network in the United States and other countries do not support delivery of the CLI.
  • the caller line identity means the information carried from the originator or caller's telephone switch, if applicable, identifying the telephone number of the calling telephone. (It should be noted that certain countries and states presently allow the users to disable the delivery of this number to the end users by certain arrangements with the local telephone companies).
  • Patent No. 4,975,941 also to S.J. Morganstein, et al., which issued on December 4, 1990, titled: Call Processor For Facilitating Call Completions, which is a continuation of the application that resulted in U.S. Patent No. 4,696,028, are directed to an intercept system for integrating the personalized services of switchboard attendants with on- premises PBX switching systems with the capabilities of the intercept system that allows the calling party to complete the call to the on-premises switching system provided extension numbers of the called parties are known.
  • the system intercepts the incoming call and establishes a bi- directional communication path between the caller and the intercept system.
  • a digital announcement circuit transmits an instructional message to the caller requesting the caller to dial the desired extension number and a DTMF receiver collects the dialed extension number digits.
  • U.S. Patent No. 5,058,152 to M. Solomon, et al., which issued on October 15, 1991, titled: Anonymous Interactive Telephone System Having Direct Connect Feature, is directed to a method and apparatus for establishing telephone communications between anonymous service subscribers and responding callers over public telephone lines.
  • the system permits mutually anonymous parties to conduct telecommunications with each other, and without the need to divulge the telephone number of either party.
  • the system can enable a subscribing caller to place calls to persons having caller identification telephone equipment capable of identifying the telephone numbers of the callers.
  • the called party can accept the call by staying on the line or pushing a certain key, or can redirect the call to other numbers as follows.
  • the voice menu provides several options anyone of which can be followed by dialing or speaking the digits or speaking the name of the redirected telephone (e.g. home, office, gym, etc.) or redirect it to a preselected default number preprogrammed by the subscriber (e.g. voice mail system) by hanging up.
  • the caller will be given a special tone or voice announcement or music as an indication that the system is tracking the called party.
  • Figs. 3A through 3L are schematics of each step of a call using the new system.
  • Fig. 3A illustrates that the call is originated for a subscriber that has the present system from a subscriber set 336 and is transmitted as shown by arrow 401 by the link 326 to and through the wire (wireline) or wireless networks 300.
  • Fig. 3b illustrates how that call is then transmitted as shown by arrow 402 along link 334 from or through the networks 300 to the MSC 320.
  • Fig. 3C illustrates that, as shown by arrow 403, that the MSC 320 detects the feature and routes the call along link 350 to the feature server 322 instead of the called subscriber.
  • the speech path from the subscriber telephone 336 through link 326, and the networks 300, link 334, the MSC 320, and link 350 into the feature server 322 is established.
  • the system if programmed and available, checks the CLI against the pass-through list. If the number is in the list, the call will be directly connected to the called party phone. If the number is not in the pass-through list than the CLI will be checked against the screen caller list. If the CLI is in the screen caller list, the call will be connected to the preprogrammed default number, such as voice mail. Otherwise, the system answers the call and plays the announcement prompting the caller, as shown in step 20 of Fig. 2A, to speak his or her name.
  • a signal is sent from the MSC 320 through the base station 330, link 328 to the called party 324, as shown as path 406.
  • the called party's telephone is ringing. If the speech path is established as shown in step 60 of Fig. 2A and Fig. 31, the caller name and the CLI will be played back. The called party will be asked to stay on the line to accept the call. If the caller hangs-up, as shown in step 70 of Fig. 2A, the call is redirected to a default route, such as, for example, VM 344 at the feature server 322 as shown by path 407 in Fig. 31.
  • a default route such as, for example, VM 344 at the feature server 322 as shown by path 407 in Fig. 31.
  • the speech path will be established through the feature server 322 and MSC 320 as shown by path 408 in Fig. 3J.
  • the speech path will be established through the feature server 322 and MSC 320 as shown by path 408 in Fig. 3J.
  • the call will be released as shown in Fig. 3K.
  • SSP or MSC functionality allows a switching system to identify calls that require special service logic involvement, and starts dialogue with an SCP in which the logic for the requested service resides.
  • SCPs contain the service logic and data used to provide such services. They can instruct, through AIN messages, an SSP or MSC to perform switching and monitoring functions.
  • IPs contain functionality and resources needed to exchange information with an end users, such as voice announcements and DTMF digit collection capabilities.
  • An adjunct like the SCP, contains logic and data to support AIN services. However, unlike the SCP, it controls only a single switch.
  • FIGS. 4A through 4H are schematics of each step of a call exercising the present system implemented on the IN/AIN network.
  • Fig. 4A illustrates that the call originates from a subscriber set 585. Then, the speech path 600 between the subscriber set 585 and the service switch point (SSP) serving it (540) is established. The SSP detects the feature and set up a control link 610 with the adjunct 590, as shown in Fig. 4B. The adjunct-based service logic can then make all checks described under the feature server scenario, and upon deciding to prompt the caller for identification, instructs the SSP 540 to route the call to the IVR in IP 520.
  • the speech path 620 is established as illustrated in Fig. 4C. The IVR prompts the caller for his or her name, records the name and instructs the caller to stay on line while the system is locating the called party or subscriber.

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephone Function (AREA)
  • Exchange Systems With Centralized Control (AREA)
EP95901100A 1993-11-01 1994-10-31 Kommunikationssystem zur identifizierung des namens von anrufern mit möglichkeit zum abfangen des anrufes Expired - Lifetime EP0727122B1 (de)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/147,346 US5511111A (en) 1993-11-01 1993-11-01 Caller name and identification communication system with caller screening option
US147346 1993-11-01
PCT/US1994/012545 WO1995012948A1 (en) 1993-11-01 1994-10-31 A caller name and identification communication system with caller screening option

Publications (3)

Publication Number Publication Date
EP0727122A1 EP0727122A1 (de) 1996-08-21
EP0727122A4 true EP0727122A4 (de) 2000-01-05
EP0727122B1 EP0727122B1 (de) 2006-02-22

Family

ID=22521198

Family Applications (1)

Application Number Title Priority Date Filing Date
EP95901100A Expired - Lifetime EP0727122B1 (de) 1993-11-01 1994-10-31 Kommunikationssystem zur identifizierung des namens von anrufern mit möglichkeit zum abfangen des anrufes

Country Status (6)

Country Link
US (1) US5511111A (de)
EP (1) EP0727122B1 (de)
AU (1) AU683705B2 (de)
CA (1) CA2175495C (de)
DE (1) DE69434636D1 (de)
WO (1) WO1995012948A1 (de)

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Also Published As

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CA2175495C (en) 1999-12-21
AU1046795A (en) 1995-05-23
WO1995012948A1 (en) 1995-05-11
CA2175495A1 (en) 1995-05-11
US5511111A (en) 1996-04-23
DE69434636D1 (de) 2006-04-27
AU683705B2 (en) 1997-11-20
EP0727122B1 (de) 2006-02-22
EP0727122A1 (de) 1996-08-21

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