DK169089D0 - Fremgangsmaade og apparat til praediktivt opkald i et multioperatoer telefonsystem - Google Patents

Fremgangsmaade og apparat til praediktivt opkald i et multioperatoer telefonsystem

Info

Publication number
DK169089D0
DK169089D0 DK169089A DK169089A DK169089D0 DK 169089 D0 DK169089 D0 DK 169089D0 DK 169089 A DK169089 A DK 169089A DK 169089 A DK169089 A DK 169089A DK 169089 D0 DK169089 D0 DK 169089D0
Authority
DK
Denmark
Prior art keywords
procedure
phone system
operator phone
predictive calling
predictive
Prior art date
Application number
DK169089A
Other languages
English (en)
Other versions
DK169089A (da
Inventor
Gary B Crockett
Arthur J Olender
Jocelyn J Torres-Ball
Original Assignee
Teknekron Infoswitch Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Teknekron Infoswitch Corp filed Critical Teknekron Infoswitch Corp
Publication of DK169089D0 publication Critical patent/DK169089D0/da
Publication of DK169089A publication Critical patent/DK169089A/da

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00—Telephonic communications
    • Y10S379/904—Auto-calling

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)
  • Mobile Radio Communication Systems (AREA)
DK169089A 1988-04-07 1989-04-07 Fremgangsmaade og apparat til praediktivt opkald i et multioperatoer telefonsystem DK169089A (da)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/178,548 US4829563A (en) 1988-04-07 1988-04-07 Method for predictive dialing

Publications (2)

Publication Number Publication Date
DK169089D0 true DK169089D0 (da) 1989-04-07
DK169089A DK169089A (da) 1989-10-08

Family

ID=22652974

Family Applications (1)

Application Number Title Priority Date Filing Date
DK169089A DK169089A (da) 1988-04-07 1989-04-07 Fremgangsmaade og apparat til praediktivt opkald i et multioperatoer telefonsystem

Country Status (6)

Country Link
US (1) US4829563A (da)
EP (1) EP0336770A3 (da)
AU (1) AU611615B2 (da)
CA (1) CA1306558C (da)
DK (1) DK169089A (da)
NO (1) NO891436L (da)

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US6782087B1 (en) 1997-09-19 2004-08-24 Mci Communications Corporation Desktop telephony application program for a call center agent
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US6766011B1 (en) 2000-06-16 2004-07-20 Concerto Software, Inc. Method and apparatus for controlling a contact center
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Also Published As

Publication number Publication date
NO891436L (no) 1989-10-09
EP0336770A2 (en) 1989-10-11
US4829563A (en) 1989-05-09
EP0336770A3 (en) 1990-01-24
NO891436D0 (no) 1989-04-06
AU3252289A (en) 1989-10-12
CA1306558C (en) 1992-08-18
AU611615B2 (en) 1991-06-13
DK169089A (da) 1989-10-08

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Legal Events

Date Code Title Description
AHB Application shelved due to non-payment
B1 Patent granted (law 1993)