DE60129092D1 - Kundendienstsystem für Bilderzeugungsvorrichtungen - Google Patents

Kundendienstsystem für Bilderzeugungsvorrichtungen

Info

Publication number
DE60129092D1
DE60129092D1 DE60129092T DE60129092T DE60129092D1 DE 60129092 D1 DE60129092 D1 DE 60129092D1 DE 60129092 T DE60129092 T DE 60129092T DE 60129092 T DE60129092 T DE 60129092T DE 60129092 D1 DE60129092 D1 DE 60129092D1
Authority
DE
Germany
Prior art keywords
image forming
service system
customer service
forming devices
devices
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE60129092T
Other languages
English (en)
Other versions
DE60129092T2 (de
Inventor
Yuki Uchida
Toshihiro Kudara
Hitoshi Sekine
Hisashi Ishijima
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Ricoh Co Ltd
Original Assignee
Ricoh Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ricoh Co Ltd filed Critical Ricoh Co Ltd
Application granted granted Critical
Publication of DE60129092D1 publication Critical patent/DE60129092D1/de
Publication of DE60129092T2 publication Critical patent/DE60129092T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00127—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture
    • H04N1/00344—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture with a management, maintenance, service or repair apparatus
    • G—PHYSICS
    • G03—PHOTOGRAPHY; CINEMATOGRAPHY; ANALOGOUS TECHNIQUES USING WAVES OTHER THAN OPTICAL WAVES; ELECTROGRAPHY; HOLOGRAPHY
    • G03G—ELECTROGRAPHY; ELECTROPHOTOGRAPHY; MAGNETOGRAPHY
    • G03G15/00—Apparatus for electrographic processes using a charge pattern
    • G03G15/50—Machine control of apparatus for electrographic processes using a charge pattern, e.g. regulating differents parts of the machine, multimode copiers, microprocessor control
    • G03G15/5075—Remote control machines, e.g. by a host
    • G03G15/5079—Remote control machines, e.g. by a host for maintenance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/0077—Types of the still picture apparatus
    • H04N2201/0082—Image hardcopy reproducer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N2201/3201—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title
    • H04N2201/3204—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title of data relating to a user, sender, addressee, machine or electronic recording medium
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N2201/3201—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title
    • H04N2201/3274—Storage or retrieval of prestored additional information
DE60129092T 2000-11-09 2001-11-07 Kundendienstsystem für Bilderzeugungsvorrichtungen Expired - Lifetime DE60129092T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US710615 2000-11-09
US09/710,615 US6317570B1 (en) 2000-11-09 2000-11-09 Field service system for image forming devices

Publications (2)

Publication Number Publication Date
DE60129092D1 true DE60129092D1 (de) 2007-08-09
DE60129092T2 DE60129092T2 (de) 2008-02-28

Family

ID=24854799

Family Applications (1)

Application Number Title Priority Date Filing Date
DE60129092T Expired - Lifetime DE60129092T2 (de) 2000-11-09 2001-11-07 Kundendienstsystem für Bilderzeugungsvorrichtungen

Country Status (4)

Country Link
US (1) US6317570B1 (de)
EP (1) EP1205817B1 (de)
JP (1) JP2002222255A (de)
DE (1) DE60129092T2 (de)

Families Citing this family (27)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6353445B1 (en) * 1998-11-25 2002-03-05 Ge Medical Systems Global Technology Company, Llc Medical imaging system with integrated service interface
JP2002041691A (ja) * 2000-05-18 2002-02-08 Canon Inc 機器を管理するメンテナンスシステム及びメンテナンス方法
US7117239B1 (en) 2000-07-28 2006-10-03 Axeda Corporation Reporting the state of an apparatus to a remote computer
US8108543B2 (en) 2000-09-22 2012-01-31 Axeda Corporation Retrieving data from a server
US7185014B1 (en) 2000-09-22 2007-02-27 Axeda Corporation Retrieving data from a server
US7171487B2 (en) * 2000-09-22 2007-01-30 International Business Machines Corporation Method and system for application specific packet forwarding
US20030037287A1 (en) * 2000-09-25 2003-02-20 Masakatsu Nakamura Electronic apparatus, data communication device, management system of electronic apparatus, and management method of electronic apparatus
US20020107904A1 (en) * 2000-12-05 2002-08-08 Kumar Talluri Remote service agent for sending commands and receiving data over e-mail network
JP2002183424A (ja) * 2000-12-13 2002-06-28 Matsushita Electric Ind Co Ltd 機器情報送受信方法および機器情報送受信システム
JP2002278379A (ja) * 2001-03-19 2002-09-27 Nec Corp 印刷システム、情報サービスシステム及び情報サービスサーバ
US20030074547A1 (en) * 2001-10-11 2003-04-17 Haines Robert E. Hardcopy output engine consumable supply management and method
US20030074268A1 (en) 2001-10-11 2003-04-17 Haines Robert E. User and device interactions for web consolidation
US20030074428A1 (en) * 2001-10-11 2003-04-17 Haines Robert E. Device configuration method and apparatus
US20030114415A1 (en) * 2001-12-14 2003-06-19 Wurtman Richard J. Compositions and methods for treating and preventing memory impairment using citicoline
US7254601B2 (en) 2001-12-20 2007-08-07 Questra Corporation Method and apparatus for managing intelligent assets in a distributed environment
US7178149B2 (en) 2002-04-17 2007-02-13 Axeda Corporation XML scripting of soap commands
JP2004170863A (ja) * 2002-11-22 2004-06-17 Fuji Xerox Co Ltd 画像形成装置及びこれに用いる交換部品の管理方法、並びに交換部品の管理プログラム
US7966418B2 (en) 2003-02-21 2011-06-21 Axeda Corporation Establishing a virtual tunnel between two computer programs
US7673036B1 (en) * 2003-12-05 2010-03-02 At&T Mobility Ii Llc Method and system for automated handling of service problems identified by a wireless device customer
KR100777461B1 (ko) * 2004-08-27 2007-11-21 삼성전자주식회사 서비스센터서버와 실시간 양방향통신을 통한 서비스요청방법
US7668912B2 (en) 2005-03-03 2010-02-23 Seiko Epson Corporation Real-time one-button integrated support for networked devices
US8370479B2 (en) 2006-10-03 2013-02-05 Axeda Acquisition Corporation System and method for dynamically grouping devices based on present device conditions
US8065397B2 (en) 2006-12-26 2011-11-22 Axeda Acquisition Corporation Managing configurations of distributed devices
US8478861B2 (en) 2007-07-06 2013-07-02 Axeda Acquisition Corp. Managing distributed devices with limited connectivity
US20100017337A1 (en) * 2008-07-17 2010-01-21 Butler Rhett A Establishing a buyer/service provider relationship electronically
CN103946791A (zh) 2009-04-24 2014-07-23 桑福德有限合伙公司 打印设备及其控制器
US20120022908A1 (en) * 2010-07-23 2012-01-26 Thomas Sprimont Territory management system and method

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP3347781B2 (ja) * 1992-12-11 2002-11-20 株式会社リコー 画像形成装置管理システム
US5392095A (en) * 1993-12-02 1995-02-21 Xerox Corporation Customer feedback device on a machine console
JP3442174B2 (ja) 1995-01-19 2003-09-02 株式会社リコー 画像形成装置サービスシステム
JPH09130509A (ja) * 1995-10-30 1997-05-16 Mita Ind Co Ltd 複写機管理システム
JP3566037B2 (ja) * 1997-07-25 2004-09-15 株式会社リコー 画像形成装置管理システム
US6415392B1 (en) * 1997-12-08 2002-07-02 Ricoh Company, Ltd. Remote diagnosis system and method
JP3805951B2 (ja) * 1999-07-01 2006-08-09 株式会社リコー 画像形成装置管理システム及び管理方法

Also Published As

Publication number Publication date
DE60129092T2 (de) 2008-02-28
EP1205817A2 (de) 2002-05-15
EP1205817B1 (de) 2007-06-27
JP2002222255A (ja) 2002-08-09
EP1205817A3 (de) 2002-07-10
US6317570B1 (en) 2001-11-13

Similar Documents

Publication Publication Date Title
DE60129092D1 (de) Kundendienstsystem für Bilderzeugungsvorrichtungen
DE60114705D1 (de) Transportdienstsystem
DE10193054T1 (de) Servicebereitstellungssystem
DE60124341D1 (de) Kommunikationssystem für Netzwerkwerbung
DE60110876D1 (de) Verteilter Dienst für Informationen nach Anfrage
DE69942729D1 (de) Netzwerksystem für Fotodienst
DE60126740D1 (de) Verabreichungssystem für scherempfindliche arzneistoffe
DE60127733D1 (de) Bag-in-Box-Anordnung für Toner
DE60140155D1 (de) Ortsabhängige Dienstebereitstellung
DE60027529D1 (de) Bilderzeugungssystem für dokumente
DE69926401D1 (de) Fresnellinse für projektionsschirm
EP1444602A4 (de) Kundendiensttechniken für spielsysteme
DE60124235D1 (de) Einteilige diebstahlwehrende einrichtung
ATE388661T1 (de) Waschmittelspendersystem
DE60118829D1 (de) Anzeigevorrichtung für Fahrzeuge
DE60203323D1 (de) Systemarchitektur für elektromechanischer schubumkehr-vorrichtung
DE69834383D1 (de) Verwaltungseinrichtung für einen Netzwerksdienst
DE60141262D1 (de) Automatische Farbabstimmung für verteiltes Projektionssystem
DE60110704D1 (de) Rollvorrichtung für Bildübertragungsvorrichtung
DE60228920D1 (de) Ausrichtvorrichtung für Kuvertiersysteme
EP1302918A4 (de) Kundenverwaltungssystem
DE50110858D1 (de) Beleuchtungssystem für die Mikrolithographie
DE69803730T2 (de) Fixiervorrichtung für Bilderzeugungsgerät
DE60204858D1 (de) Abgabevorrichtung für medien
DE60040728D1 (de) Mikrospiegelvorrichtung für ein Bildanzeigesystem

Legal Events

Date Code Title Description
8364 No opposition during term of opposition