CN206249384U - State's land tax joint paying taxes service efficiency evaluation system - Google Patents
State's land tax joint paying taxes service efficiency evaluation system Download PDFInfo
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- CN206249384U CN206249384U CN201620791592.8U CN201620791592U CN206249384U CN 206249384 U CN206249384 U CN 206249384U CN 201620791592 U CN201620791592 U CN 201620791592U CN 206249384 U CN206249384 U CN 206249384U
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Abstract
The utility model discloses a kind of state's land tax joint paying taxes service efficiency evaluation system, including intranet server；Many queue machines；Report unit；Hall business handling operating unit；Efficiency evaluation administrative unit；For the input of storage management internal, external network server and the database of output data；Many queue machines, report unit, efficiency evaluation administrative unit, database and multiple hall business handling operating units are connected with intranet server by LAN.The utility model coordinates the data of each paying taxes service person works situation of collection by intranet server and each working cell, Quantitative marking and quantitative analysis are carried out to data, the data of quantitative analysis and paying taxes service personnel performance are linked up with to improve paying taxes service person works efficiency, enthusiasm and initiative；Taxpayer preengages transacting business and counseling problem by mobile terminal software in external network server, it is to avoid taxpayer queues up for a long time, and the tax authority also can effectively adjust the stream of people, improves efficiency of service and service satisfaction.
Description
Technical field
The utility model is related to the technical field of evaluation system, and in particular to land tax joint paying taxes service efficiency evaluation system of state
System.
Background technology
Change with development of the situation as tax reform is deepened constantly, reinforcement national tax, land tax cooperation are faced with new task and newly
Ask, therefore, the State Tax Administration formulates《Bureau of local taxation of national taxation bureau cooperation work specification》, current cooperation specification is
1.0,2.0,3.0 several versions are proposed through iterative, new version is also in formulation.
Tax pressure increase problem, newly-increased " joint propulsion mobile interchange does tax " cooperation thing are done for Ying Gaizenghou Administration of State Bureau
, it is stipulated that Administration of State Bureau, Local Tax Bureau will play mobile interchange and do tax simple operation, technology maturation, lower-cost advantage, build state
The unified mobile interchange of tax, land tax does tax and is served by system, tax service is done for taxpayer provides mobile interchange, while can be effective
Alleviate Administration of State Bureau because service object's change and quantity increase the service pressure for bringing.
But be there is problems during cooperation enforcement of regulations：
1) because of the new situation, the new problem that occur when can not in time obtain tax staff's transacting business, coordinate to solve to close in time
The difficulties and problems run into work, lead to not effectively optimize service procedure, improve quality and the satisfaction of lifting taxpayer.
2) cannot effectively superintend and check the operating discipline and efficiency of paying taxes service personnel, and transacting business qualification,
Cause part paying taxes service person works' inefficiency, and cooperation item cannot more fast and effeciently be implemented in basic unit.
In view of this, being badly in need of offer one kind can effectively improve personnel's satisfaction of paying taxes, paying taxes service person works efficiency, product
The paying taxes service efficiency evaluation system of polarity and initiative, optimization paying taxes service quality and efficiency.
Utility model content
In order to solve the above-mentioned technical problem, the technical scheme that the utility model is used there is provided a kind of state's land tax joint
Paying taxes service efficiency evaluation system, including
For transmitting the intranet server with gathered data；
Queued up for taxpayer's number of taking, determine the initial time of taxpayer's transacting business and many row numbers of queue number
Machine；
Hall business handling operating unit；
For reporting the taxpayer for pointing out to have taken number to corresponding hall business handling operating unit transacting business or broadcasting
Report the report unit of other related prompt messages；Efficiency evaluation administrative unit；
For the input of storage management internal, external network server and the database of output data；
The many queue machines, report unit, efficiency evaluation administrative unit, database and the business handling operation of multiple halls
Unit is connected with the intranet server by LAN.
In such scheme, also include：The mobile terminal being connected by mobile Internet with the external network server；It is described
External network server is connected by way of physical isolation exchange data with intranet server.In such scheme, also include：Many
Video camera, the video camera connects video record unit, and the video record unit connects intranet server.
In such scheme, the hall business handling operating unit is also connected with for feedback traffic information and service satisfactory
The feedback unit of the evaluation information of degree.
In such scheme, also include：For showing row number and accepting the hall business handling operating unit of the row number
LED display unit；
The LED display unit is connected with the intranet server.
In such scheme, the data that the database is preserved include that workload, each business handle duration, error feelings
The data of condition, the problem of taxpayer's consulting and the aspect such as taxpayer's satisfaction evaluation, paying taxes service effectiveness analysis and improvement.
In such scheme, the efficiency evaluation administrative unit carries out quantitative analysis, tax payment assessed clothes to database data
The performance pay of business personnel, evaluates the improvement link of paying taxes service flow and improves item.
In such scheme, the mobile terminal includes mobile phone, flat board or PC ends.
The utility model gathers the work of each paying taxes service personnel by the cooperation of internal, external network server and each working cell
Measure, each business is handled the data such as duration, taxpayer's satisfaction evaluation, taxpayer's waiting time and is stored in database,
Again data are carried out with Quantitative marking and quantitative analysis, and links up with to improve clothes of paying taxes with the performance pay of each paying taxes service personnel
Business person works efficiency, enthusiasm and initiative, by the quantitative analysis of data, iterative improvement service procedure and step up
Pay taxes efficiency, so as to effectively improve taxpayer's service satisfaction；
In addition, taxpayer can by the corresponding software on mobile terminal in external network server according to the tax bureau specify when
The limit related service that need to handle of reservation and traffic issues consulting in advance, and taxpayer can be in the time range of reservation, to receiving
The direct number of taking transacting business on the queue machine of tax service hall, it is to avoid queue up for a long time, the tax authority is preengage by mobile terminal
Service, effectively adjusts the stream of people, improves efficiency of service and service satisfaction.
Brief description of the drawings
The schematic diagram of state's land tax joint paying taxes service efficiency evaluation system that Fig. 1 is provided for the utility model.
Specific embodiment
The utility model gathers each paying taxes service of service hall by the cooperation of internal, external network server and each working cell
The workload of personnel, each business handle duration, error situation, the problem of taxpayer's consulting, taxpayer's satisfaction evaluation, receive
The data such as tax people's waiting time are simultaneously stored in database, and these data are carried out with Quantitative marking, and by the data after Quantitative marking,
The data such as operating efficiency and operating discipline carry out quantitative analysis according to weight ratio, and are paid taxes to improve with performance pay hook
Attendant works' efficiency, enthusiasm and initiative；By the data analysis of measures of effectiveness in database find out service procedure and
The improvement of service content, iterative improvement is implemented and steps up efficiency of paying taxes, so as to effectively improve taxpayer's service satisfactory
Degree.The utility model is described in detail with reference to specific embodiment and Figure of description.
As shown in figure 1, the utility model provides a kind of state's land tax combines paying taxes service efficiency evaluation system, including it is used for
Transmission and the intranet server of gathered data；
Intranet server is connected with two queue machines, reports unit, video record unit, efficiency evaluation pipe by LAN
Reason unit, database, two LED display units and two hall business handling operating units；Wherein, video record unit connection
There are two video cameras；Each hall operating unit connects a feedback unit respectively.
Two queue machines, the taxpayer's number of taking for needing transacting business is queued up, while determining the starting of taxpayer's row number
Time and queue number.
LED display unit, for showing the number that taxpayer has taken in queue machine, and the hall operation list for accepting the number
Unit, or corresponding accept state.
Unit is reported, the taxpayer for having taken number for report prompting need to arrive corresponding hall business handling operating unit and do
Reason business reports other related prompt messages.
Video record unit, for storing (check) each video pictures of video camera captured in real-time, while convenient supervision
The staff such as personnel supervision hall paying taxes service personnel and the behavior of taxpayer.
Hall business handling operating unit, the data of the working condition for gathering paying taxes service personnel, including workload,
Each business handles duration, error situation, the data such as problem, taxpayer's satisfaction evaluation of taxpayer's consulting, and by these
Data are transmitted to efficiency evaluation administrative unit and database by intranet server；The control of hall business handling operating unit is inside and outside
Server reads the number information of queue machine.
Intranet server reads the number information of queue machine in chronological order, and the number information that will be read feeds back to report
Unit is reported；Obtain the initial time of taxpayer's transacting business and terminate the time, and the starting by being arranged in numerical order with taxpayer
Time relatively and obtains waiting time of taxpayer with service total duration.
Feedback unit, business information and the evaluation information of service satisfaction that record taxpayer feeds back in transacting business,
And send to hall business handling operating unit business information and evaluation information.
Database, the data for storing and managing the input of internal, external network server and output.
Efficiency evaluation administrative unit, for receiving the data of the working condition of hall business handling operating unit transmission or adopting
The data of the working condition of each paying taxes service personnel recorded in collection database, carry out real-time quantization scoring, obtain paying taxes service
The data such as effectiveness analysis and improvement, and sent to database preservation by Intranet service server；In addition, efficiency evaluation management is single
Data in first acquisition database, by the data such as the Quantitative marking of each paying taxes service personnel, operating efficiency, operating discipline according to
Weight ratio carries out quantitative analysis, the performance pay of tax payment assessed attendant, evaluate paying taxes service flow improvement link and
Improve item so that lifted the taking the initiative in offering a hand consciousness of paying taxes service personnel, raising operating efficiency, and this unit can also according to day,
Quantizing examination and assessment are carried out over week, the moon, season, year respectively.
The utility model also includes the external network server with intranet server physical isolation exchange data, and by mobile mutual
The mobile terminal that networking is connected with external network server；Wherein, mobile terminal includes mobile phone, flat board or PC ends, and taxpayer can pass through
The time limit that the softwares such as APP or wechat on mobile terminal specify in external network server according to the tax bureau preengages what need to be handled in advance
Related service and traffic issues are seeked advice from, and reservation information will be exchanged by the physical isolation between external network server and intranet server
The mode of data exchanges information.So taxpayer can be in the time range of reservation, to the queue machine in paying taxes service hall
On the direct number of taking transacting business, it is to avoid queue up for a long time, the tax authority effectively adjusts the stream of people by mobile terminal subscription services,
Improve efficiency of service and service satisfaction.
Operation principle of the present utility model is as follows：
Taxpayer enters and pays taxes hall, first passes through the queue machine number of taking and waits in line transacting business, and now, taking number will be by
Time sequencing shows on LED display unit；Paying taxes service personnel take Intranet by controlling hall business handling operating unit
Business device reads the number on queue machine, and the information transfer of the number that will be read is reported to unit is reported, and prompting is paid taxes
People removes corresponding hall operating unit transacting business；During transacting business, taxpayer is believed by feedback unit feedback traffic
The evaluation information of breath and service satisfaction, and feedback information and evaluation information are sent to hall business handling operating unit；This
When, business handling operating unit in hall can gather the every of corresponding paying taxes service personnel by the feedback information that feedback unit is sent to
Business handles the data such as duration, taxpayer's satisfaction evaluation, taxpayer's waiting time, taxpayer's service total duration, and will
Data are sent to efficiency evaluation administrative unit by intranet server；Efficiency evaluation administrative unit carries out quantization and comments to data in real time
Point, and the data after Quantitative marking are sent into database preservation by intranet server；Efficiency evaluation administrative unit will also
The data such as Quantitative marking, operating efficiency, operating discipline of each paying taxes service personnel in database are carried out according to weight ratio
Quantitative analysis, the performance pay of tax payment assessed attendant evaluates the improvement link of paying taxes service flow and improves item, so as to carry
Rise the consciousness of taking the initiative in offering a hand of paying taxes service personnel, improve operating efficiency, and this unit can also be according to day, week, the moon, season, year
To carry out quantizing examination and assessment respectively.
In addition, monitoring personnel can also inquire about Quantitative marking, the work of paying taxes service personnel in database by intranet server
Make all kinds of historical data informations such as efficiency, operating discipline, analyze the intensity of traffic of each time period hall operating unit daily,
Next stage workload is estimated, so as to instruct man power and material to allocate；Analysis paying taxes service personnel handle the skilled journey of each business
The information such as degree, error situation, complaint, instruct to improve paying taxes service flow, paying taxes service personnel service's process is improved or
Specific people's continuing education, training, can also analyze taxpayer's transacting business situation, the problem of consulting, form FAQs and answer questions
With handle guide.Analysis and summary through the above way, optimize to lobby Service of paying taxes and paying taxes service personnel are examined in real time
Comment, efficiency of paying taxes is implemented and stepped up to iterative improvement.
The utility model is not limited to above-mentioned preferred forms, and anyone should be learnt under enlightenment of the present utility model
The structure change made, it is every that there is same or like technical scheme with the utility model, each fall within guarantor of the present utility model
Within the scope of shield.
Claims (8)
1. state's land tax combines paying taxes service efficiency evaluation system, it is characterised in that including
For transmitting the intranet server with gathered data；
Queued up for taxpayer's number of taking, determine the initial time of taxpayer's transacting business and many queue machines of queue number；
Hall business handling operating unit；
For reporting the taxpayer for pointing out to have taken number to corresponding hall business handling operating unit transacting business or reporting it
The report unit of his related prompt message；
Respectively received for what is recorded in the data or acquisition database that receive the working condition of hall business handling operating unit transmission
The data of the working condition of tax attendant, carry out the efficiency evaluation administrative unit of real-time quantization scoring；
For the input of storage management internal, external network server and the database of output data；
The many queue machines, report unit, efficiency evaluation administrative unit, database and multiple hall business handling operating units
It is connected by LAN with the intranet server.
2. the system as claimed in claim 1, it is characterised in that also include：
The mobile terminal being connected by mobile Internet with the external network server；The external network server is handed over by physical isolation
The mode for changing data is connected with intranet server.
3. the system as claimed in claim 1, it is characterised in that also include：
Multiple cameras, the video camera connects video record unit, and the video record unit connects intranet server.
4. the system as claimed in claim 1, it is characterised in that the hall business handling operating unit is also connected with for feeding back
The feedback unit of the evaluation information of business information and service satisfaction.
5. the system as claimed in claim 1, it is characterised in that also include：
LED display unit for showing the hall business handling operating unit for arranging in numerical order and accepting the row number；
The LED display unit is connected with the intranet server.
6. the system as claimed in claim 1, it is characterised in that the data that the database is preserved include workload, each industry
Business is handled duration, error situation, the problem of taxpayer's consulting, taxpayer's satisfaction evaluation and paying taxes service effectiveness analysis and is changed
The data entered.
7. the system as claimed in claim 1, it is characterised in that the efficiency evaluation administrative unit is used to enter database data
Row quantitative analysis, the performance pay of tax payment assessed attendant evaluates the improvement link of paying taxes service flow and improves item.
8. system as claimed in claim 2, it is characterised in that the mobile terminal includes mobile phone, flat board or PC ends.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201620791592.8U CN206249384U (en) | 2016-07-25 | 2016-07-25 | State's land tax joint paying taxes service efficiency evaluation system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201620791592.8U CN206249384U (en) | 2016-07-25 | 2016-07-25 | State's land tax joint paying taxes service efficiency evaluation system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN206249384U true CN206249384U (en) | 2017-06-13 |
Family
ID=58997548
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201620791592.8U Expired - Fee Related CN206249384U (en) | 2016-07-25 | 2016-07-25 | State's land tax joint paying taxes service efficiency evaluation system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN206249384U (en) |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108764814A (en) * | 2018-04-12 | 2018-11-06 | 合肥指南针电子科技有限责任公司 | A kind of entry and exit service hall intelligence supervisory methods |
| CN109697551A (en) * | 2018-11-29 | 2019-04-30 | 合肥工业大学 | A kind of government affairs service evaluation system based on big data |
| CN110084475A (en) * | 2019-03-25 | 2019-08-02 | 合肥安知信息科技有限公司 | A kind of data acquisition processing system for computer software exploitation |
| CN110517399A (en) * | 2019-08-30 | 2019-11-29 | 山东浪潮商用系统有限公司 | A kind of realization method and system for tax handling service hall's business intelligence early warning |
| CN110956513A (en) * | 2019-11-29 | 2020-04-03 | 湖北航天信息技术有限公司 | Tax handling terminal machine system and method with high tax handling efficiency |
| CN111553829A (en) * | 2020-06-19 | 2020-08-18 | 上海讯久网络科技有限公司 | Offline site evaluation system based on government affair service one-window comprehensive acceptance |
| CN112070469A (en) * | 2020-09-01 | 2020-12-11 | 中国联合网络通信集团有限公司 | Service handling duration optimization method, system, terminal device and storage medium |
-
2016
- 2016-07-25 CN CN201620791592.8U patent/CN206249384U/en not_active Expired - Fee Related
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108764814A (en) * | 2018-04-12 | 2018-11-06 | 合肥指南针电子科技有限责任公司 | A kind of entry and exit service hall intelligence supervisory methods |
| CN109697551A (en) * | 2018-11-29 | 2019-04-30 | 合肥工业大学 | A kind of government affairs service evaluation system based on big data |
| CN110084475A (en) * | 2019-03-25 | 2019-08-02 | 合肥安知信息科技有限公司 | A kind of data acquisition processing system for computer software exploitation |
| CN110517399A (en) * | 2019-08-30 | 2019-11-29 | 山东浪潮商用系统有限公司 | A kind of realization method and system for tax handling service hall's business intelligence early warning |
| CN110956513A (en) * | 2019-11-29 | 2020-04-03 | 湖北航天信息技术有限公司 | Tax handling terminal machine system and method with high tax handling efficiency |
| CN111553829A (en) * | 2020-06-19 | 2020-08-18 | 上海讯久网络科技有限公司 | Offline site evaluation system based on government affair service one-window comprehensive acceptance |
| CN112070469A (en) * | 2020-09-01 | 2020-12-11 | 中国联合网络通信集团有限公司 | Service handling duration optimization method, system, terminal device and storage medium |
| CN112070469B (en) * | 2020-09-01 | 2023-06-13 | 中国联合网络通信集团有限公司 | Method, system, terminal equipment and storage medium for optimizing service handling time |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| GR01 | Patent grant | ||
| GR01 | Patent grant | ||
| CF01 | Termination of patent right due to non-payment of annual fee | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20170613 Termination date: 20180725 |