CN108764814A - A kind of entry and exit service hall intelligence supervisory methods - Google Patents
A kind of entry and exit service hall intelligence supervisory methods Download PDFInfo
- Publication number
- CN108764814A CN108764814A CN201810325411.6A CN201810325411A CN108764814A CN 108764814 A CN108764814 A CN 108764814A CN 201810325411 A CN201810325411 A CN 201810325411A CN 108764814 A CN108764814 A CN 108764814A
- Authority
- CN
- China
- Prior art keywords
- service
- user
- record
- history
- handle
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 24
- 230000003252 repetitive effect Effects 0.000 claims abstract description 7
- 238000000605 extraction Methods 0.000 claims description 6
- 238000012163 sequencing technique Methods 0.000 claims description 3
- 238000012544 monitoring process Methods 0.000 abstract description 3
- 230000002159 abnormal effect Effects 0.000 description 3
- 230000000694 effects Effects 0.000 description 3
- 238000012423 maintenance Methods 0.000 description 2
- 238000010586 diagram Methods 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
- 238000012549 training Methods 0.000 description 1
- 238000012795 verification Methods 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
Abstract
The invention discloses a kind of entry and exit service hall intelligence supervisory methods：By the identity information of the user of multiple transacting business, handle the date, type of service, waiter's work number are stored as history and handle record；It history is handled into the history within a preset range of multiple two interval times for handling the date for handling arbitrary neighborhood in the date in record handles record and be included in analysis set；The repetitive rate of identical services type in multiple types of service of user in analysis set is handled record more than the history of preset value to be included in emphasis set；Waiter's work number that the identity information of user in emphasis set and waiter's work number number of repetition are more than preset times is sent to service supervision department.The present invention repeatedly comes to screen business handling efficiency and service quality by monitoring come the high user of user's frequency of service hall transacting business and transacting business frequency, improves the efficiency of people's business handling and the satisfaction of service comprehensively.
Description
Technical field
The present invention relates to intelligent supervision method technical field more particularly to a kind of entry and exit service hall intelligence supervision pipes
Reason method.
Background technology
Entry and exit service hall is to handle the formalities such as entry and exit service for convenience of resident in recent years, sponsored by government and established
Service hall, be a kind of social progress, and be dedicated to providing the important place of high-quality convenient and efficient service for the people.
To improve the satisfaction and degree of recognition that attendant in entry and exit service hall is the service that the people provides, it is constantly right to need
The professional skill and service effectiveness of attendant is supervised, could ensure the people during transacting business comfort level with
And the high efficiency of business handling.
Invention content
Technical problems based on background technology, the present invention propose a kind of entry and exit service hall intelligence supervision pipe
Reason method.
Entry and exit service hall intelligence supervisory methods proposed by the present invention, includes the following steps：
S1, acquire transacting business user identity information, handle date, type of service, waiter's work number, and by user
Each time when transacting business handle the date, type of service, waiter's work number are associated with to form single with the identity information of the user
Record is handled, and arranges it according to the sequencing for handling the time when the number that above-mentioned single handles record is more than predetermined number
It arranges and is stored as history and handle record；
S2, the identity information based on user obtain its history and handle record, and extract above-mentioned history and handle in record
It is multiple to handle the date, and judge above-mentioned multiple two interval times for handling the date for handling arbitrary neighborhood in the date whether pre-
If in range, being included in analysis set if so, the history of the user is handled record；
S3, the identity information based on the user in analysis set handle multiple industry that the user is extracted in record from its history
Service type, and the repetitive rate of identical services type in multiple types of service is calculated, when above-mentioned repetitive rate is more than preset value, by this
The history of user is handled record and is included in emphasis set；
All history handle the identity information for recording corresponding user in S4, extraction emphasis set, and by the body of the user
Part information is sent to service supervision department, and, all history handle all service employees in record in extraction emphasis set
Number, and the number of repetition of each waiter's work number in above-mentioned all waiter's work numbers is counted, when the number of repetition is more than default
When number, the waiter's work number for by the number of repetition being more than preset times is sent to service supervision department.
Preferably, the identity information of the user includes name, gender, age, the contact method of the user.
Preferably, waiter's work number is associated with the identity information of the employee.
Preferably, the identity information of the employee includes the name of the employee, gender, age, the length of service, correspondent party
Formula.
Entry and exit service hall intelligence supervisory methods proposed by the present invention, industry is handled by monitoring come service hall
The high user of the user's frequency and transacting business frequency of business repeatedly come transacting business type come to business handling efficiency and
The effect of services for servicing employee is screened and is judged, and is deposited in judging result and will service the basic of employee when abnormal
Information and the essential information of the high user of transacting business frequency feed back to service supervision department simultaneously, are on the one hand conducive to service
Supervision department is linked up for ground with the service employee there may be exception service situation, to ensure the work of above-mentioned service employee
That makees is smoothed out, and to improve service quality of the entry and exit service hall to the people, on the other hand facilitates service supervision department
Pointedly the user high with traffic frequencies is exchanged to understand its difficulty, on the basis of helping it to solve the problems, such as early as possible door
The maintenance for improving objective feelings relationship, carry out services of dealing with problems arising from an accident, and improves efficiency and the service of people's business handling comprehensively
Satisfaction.
Description of the drawings
Fig. 1 is a kind of step schematic diagram of entry and exit service hall intelligence supervisory methods.
Specific implementation mode
As shown in FIG. 1, FIG. 1 is a kind of entry and exit service hall intelligence supervisory methods proposed by the present invention.
Referring to Fig.1, entry and exit service hall intelligence supervisory methods proposed by the present invention, includes the following steps：
S1, acquire transacting business user identity information, handle date, type of service, waiter's work number, and by user
Each time when transacting business handle the date, type of service, waiter's work number are associated with to form single with the identity information of the user
Record is handled, and arranges it according to the sequencing for handling the time when the number that above-mentioned single handles record is more than predetermined number
It arranges and is stored as history and handle record；
In present embodiment, the number by the way that single to be handled to record is more than that a plurality of record storage of handling of predetermined number is
History handles record, can individually extract the user for the transacting business that repeatedly comes and targetedly be analyzed, with verification
These users whether due to same item business and service hall of repeatedly coming is handled, on the one hand to the effect of services and efficiency
It is assessed, on the other hand can count the type of service of reason difficult to manage, facilitate entry and exit service hall relevant departments to such
Business carries out comprehensive regulation, provides to the user and more high-quality easily services.
S2, the identity information based on user obtain its history and handle record, and extract above-mentioned history and handle in record
It is multiple to handle the date, and judge above-mentioned multiple two interval times for handling the date for handling arbitrary neighborhood in the date whether pre-
If in range, being included in analysis set if so, the history of the user is handled record；
It, can be to user whether because same by analyzing the two neighboring interval time for handling the date in present embodiment
One business problem service hall of repeatedly coming tentatively is judged, is conducive in subsequent process to business handling efficiency and service
Quality makees finer judgement.
S3, the identity information based on the user in analysis set handle multiple industry that the user is extracted in record from its history
Service type, and the repetitive rate of identical services type in multiple types of service is calculated, when above-mentioned repetitive rate is more than preset value, by this
The history of user is handled record and is included in emphasis set；
It is due to the same type of service and the user that repeatedly comes that history i.e. in emphasis set, which handles record, to this
The actual conditions of a little users are acquired and analyze, and can accurately business handling efficiency and service quality be analyzed and be sentenced
It is disconnected, improve the property grasped and validity of this method.
All history handle the identity information for recording corresponding user in S4, extraction emphasis set, and by the body of the user
Part information is sent to service supervision department, and, all history handle all service employees in record in extraction emphasis set
Number, and the number of repetition of each waiter's work number in above-mentioned all waiter's work numbers is counted, when the number of repetition is more than default
When number, the waiter's work number for by the number of repetition being more than preset times is sent to service supervision department；
By the above-mentioned means, business handling efficiency repeatedly lower service employee can not only be extracted, make related service
Supervision department to the professional skill and service quality of above-mentioned service employee targetedly examine and regulate and control；And it can carry
The user for taking out the service hall transacting business that repeatedly comes, enables user specific aim of the related service supervision department to the type
Paid a return visit and safeguarded, to improve the service quality and service effectiveness of service hall comprehensively.
In present embodiment, the identity information of the user includes the name of the user, gender, age, contact method, side
Just supervision department is serviced when there are abnormal conditions timely can contact and pay a return visit user, improve the satisfaction for service of dealing with problems arising from an accident.
In present embodiment, waiter's work number is associated with the identity information of the employee, with easily according to service
Employee number effectively tracks the true identity of employee；Further, the identity information of the employee includes the employee's
Name, gender, age, the length of service, contact method, accurately and quickly to determine member's identity and work according to above-mentioned specifying information
Property, it is convenient that targetedly Training Management and regulation and control are carried out to it, to ensure entry and exit service hall business handling and Service Quality
The benign cycle of amount.
The entry and exit service hall intelligence supervisory methods that present embodiment proposes, is done by monitoring come service hall
Repeatedly the come type of transacting business of the high user of the user's frequency and transacting business frequency of reason business to imitate business handling
Rate and the effect of services of service employee are screened and are judged, and are deposited in judging result and will service employee's when abnormal
Essential information and the essential information of the high user of transacting business frequency feed back to service supervision department simultaneously, are on the one hand conducive to
Service supervision department is linked up for ground with the service employee there may be exception service situation, to ensure above-mentioned service employee
Work be smoothed out, to improve service quality of the entry and exit service hall to the people, service is on the other hand facilitated to supervise
Pointedly the user high with traffic frequencies is exchanged to understand its difficulty pipe portion door, in the base for helping it to solve the problems, such as early as possible
The maintenance that objective feelings relationship is improved on plinth, carries out services of dealing with problems arising from an accident, and improves the efficiency and clothes of people's business handling comprehensively
The satisfaction of business.
The foregoing is only a preferred embodiment of the present invention, but scope of protection of the present invention is not limited thereto,
Any one skilled in the art in the technical scope disclosed by the present invention, according to the technique and scheme of the present invention and its
Inventive concept is subject to equivalent substitution or change, should be covered by the protection scope of the present invention.
Claims (4)
1. a kind of entry and exit service hall intelligence supervisory methods, which is characterized in that include the following steps：
S1, acquire transacting business user identity information, handle date, type of service, waiter's work number, and it is user is each
When secondary transacting business handle the date, type of service, waiter's work number are associated with the identity information of the user and to form single and handle
Record, and arrange it simultaneously according to the sequencing for handling the time when the number that above-mentioned single handles record is more than predetermined number
It is stored as history and handles record；
S2, the identity information based on user obtain its history and handle record, and extract above-mentioned history handle record in it is multiple
It handles the date, and judges above-mentioned multiple two interval times for handling the date for handling arbitrary neighborhood in the date whether in default model
In enclosing, it is included in analysis set if so, the history of the user is handled record；
S3, the identity information based on the user in analysis set handle multiple service class that the user is extracted in record from its history
Type, and the repetitive rate of identical services type in multiple types of service is calculated, when above-mentioned repetitive rate is more than preset value, by the user
History handle record and be included in emphasis set；
All history handle the identity information for recording corresponding user in S4, extraction emphasis set, and the identity of the user is believed
Breath is sent to service supervision department, and, all history handle all waiter's work numbers in record in extraction emphasis set, and
The number of repetition for counting each waiter's work number in above-mentioned all waiter's work numbers, when the number of repetition is more than preset times
When, the waiter's work number for by the number of repetition being more than preset times is sent to service supervision department.
2. entry and exit service hall intelligence supervisory methods according to claim 1, which is characterized in that the user
Identity information include the user name, gender, age, contact method.
3. entry and exit service hall intelligence supervisory methods according to claim 1, which is characterized in that the service
Employee number is associated with the identity information of the employee.
4. entry and exit service hall intelligence supervisory methods according to claim 3, which is characterized in that the employee
Identity information include the employee name, gender, age, the length of service, contact method.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810325411.6A CN108764814A (en) | 2018-04-12 | 2018-04-12 | A kind of entry and exit service hall intelligence supervisory methods |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810325411.6A CN108764814A (en) | 2018-04-12 | 2018-04-12 | A kind of entry and exit service hall intelligence supervisory methods |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108764814A true CN108764814A (en) | 2018-11-06 |
Family
ID=63981604
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810325411.6A Pending CN108764814A (en) | 2018-04-12 | 2018-04-12 | A kind of entry and exit service hall intelligence supervisory methods |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN108764814A (en) |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101661575A (en) * | 2008-08-27 | 2010-03-03 | 中国移动通信集团安徽有限公司 | System and method for evaluating service quality |
| CN105243493A (en) * | 2015-10-13 | 2016-01-13 | 郭裴哲 | Information management system and management method for government affair service hall |
| CN206249384U (en) * | 2016-07-25 | 2017-06-13 | 内蒙古自治区开鲁县国家税务局 | State's land tax joint paying taxes service efficiency evaluation system |
-
2018
- 2018-04-12 CN CN201810325411.6A patent/CN108764814A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101661575A (en) * | 2008-08-27 | 2010-03-03 | 中国移动通信集团安徽有限公司 | System and method for evaluating service quality |
| CN105243493A (en) * | 2015-10-13 | 2016-01-13 | 郭裴哲 | Information management system and management method for government affair service hall |
| CN206249384U (en) * | 2016-07-25 | 2017-06-13 | 内蒙古自治区开鲁县国家税务局 | State's land tax joint paying taxes service efficiency evaluation system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| JP6246776B2 (en) | Turnover risk judgment device | |
| CN106709513A (en) | Supervised machine learning-based security financing account identification method | |
| CN106557955A (en) | Net about car exception order recognition methodss and system | |
| CN107274212A (en) | Cheating recognition methods and device | |
| WO2019127132A1 (en) | Waiting timeout prompting method and cloud system | |
| CN106530185A (en) | Identity authentication-based business processing method and system, and identity authentication platform | |
| CN107220867A (en) | object control method and device | |
| CN110633697A (en) | Intelligent monitoring method for kitchen sanitation | |
| CN106548342A (en) | A kind of credible equipment determines method and device | |
| CN109376982A (en) | A kind of choosing method and equipment of target employee | |
| CN110381218A (en) | A kind of method and device identifying telephone fraud clique | |
| CN108171340A (en) | For carrying out mirror method for distinguishing, equipment and storage medium to bicycle repairing information | |
| CN107369238A (en) | Lottery ticket choosing and selling system | |
| HaratiNik et al. | FUZZGY: A hybrid model for credit card fraud detection | |
| CN110619527B (en) | Fraud early warning information generation method and device | |
| CN106980998A (en) | The abnormal monitoring method of merchant transaction and device | |
| CN108764814A (en) | A kind of entry and exit service hall intelligence supervisory methods | |
| US20230044595A1 (en) | Data-Driven Machine-Learning Theft Detection | |
| CN108022189A (en) | A kind of patent of invention value calculation method and apparatus | |
| CN108694661A (en) | A kind of tax handling service hall's Hybrid Decision-making management system | |
| CN110363428A (en) | A kind of profile associated processing method and processing device | |
| CN109496317A (en) | The counting implementation method of paper money counter, paper money counter | |
| US10587754B1 (en) | System for automated call analysis using context specific lexicon | |
| CN114049190A (en) | Financial fraud risk assessment and solution method based on transaction behavior feature extraction | |
| CN105701906B (en) | A kind of self-service device method for managing security based on finger-print puzzle lock |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20181106 |
|
| RJ01 | Rejection of invention patent application after publication |