CN1422063A - 能够在菜单选项的选择中轻松输入的交互式话音响应系统 - Google Patents

能够在菜单选项的选择中轻松输入的交互式话音响应系统 Download PDF

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Publication number
CN1422063A
CN1422063A CN02152795A CN02152795A CN1422063A CN 1422063 A CN1422063 A CN 1422063A CN 02152795 A CN02152795 A CN 02152795A CN 02152795 A CN02152795 A CN 02152795A CN 1422063 A CN1422063 A CN 1422063A
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option
menu
key
audio
menu option
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Chinese (zh)
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田中伸明
浦中洋
丸山友朗
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Panasonic Holdings Corp
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Matsushita Electric Industrial Co Ltd
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Publication of CN1422063A publication Critical patent/CN1422063A/zh
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/04—Protocols specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2250/00—Details of telephonic subscriber devices
    • H04M2250/56—Details of telephonic subscriber devices including a user help function

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Input From Keyboards Or The Like (AREA)
  • Telephone Function (AREA)
CN02152795A 2001-11-28 2002-11-28 能够在菜单选项的选择中轻松输入的交互式话音响应系统 Pending CN1422063A (zh)

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JP2001362210A JP2003163745A (ja) 2001-11-28 2001-11-28 電話機、対話応答装置、対話応答端末および対話応答システム
JP362210/2001 2001-11-28

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EP (1) EP1317117A1 (enExample)
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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102065408A (zh) * 2009-11-18 2011-05-18 中国移动通信集团北京有限公司 虚拟呼叫中心的实现方法、设备和用户身份识别模块
CN106325661A (zh) * 2015-06-26 2017-01-11 联想(北京)有限公司 一种控制方法及电子设备

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EP1317117A1 (en) 2003-06-04
US20030099335A1 (en) 2003-05-29

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