GB2494386B - Controlling an Interactive Voice Response menu on a Graphical User Interface - Google Patents

Controlling an Interactive Voice Response menu on a Graphical User Interface

Info

Publication number
GB2494386B
GB2494386B GB1115031.5A GB201115031A GB2494386B GB 2494386 B GB2494386 B GB 2494386B GB 201115031 A GB201115031 A GB 201115031A GB 2494386 B GB2494386 B GB 2494386B
Authority
GB
United Kingdom
Prior art keywords
controlling
user interface
graphical user
voice response
interactive voice
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
GB1115031.5A
Other versions
GB2494386A (en
GB201115031D0 (en
Inventor
Spreadbury Austin
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Metaswitch Networks Ltd
Original Assignee
Metaswitch Networks Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Metaswitch Networks Ltd filed Critical Metaswitch Networks Ltd
Priority to GB1115031.5A priority Critical patent/GB2494386B/en
Publication of GB201115031D0 publication Critical patent/GB201115031D0/en
Publication of GB2494386A publication Critical patent/GB2494386A/en
Application granted granted Critical
Publication of GB2494386B publication Critical patent/GB2494386B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/0482—Interaction with lists of selectable items, e.g. menus
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/42—Graphical user interfaces
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H04M2203/252—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a voice mode is enhanced with visual information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
    • H04M2203/254—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode where the visual mode comprises menus

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Telephonic Communication Services (AREA)
  • Navigation (AREA)
GB1115031.5A 2011-08-31 2011-08-31 Controlling an Interactive Voice Response menu on a Graphical User Interface Active GB2494386B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB1115031.5A GB2494386B (en) 2011-08-31 2011-08-31 Controlling an Interactive Voice Response menu on a Graphical User Interface

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB1115031.5A GB2494386B (en) 2011-08-31 2011-08-31 Controlling an Interactive Voice Response menu on a Graphical User Interface

Publications (3)

Publication Number Publication Date
GB201115031D0 GB201115031D0 (en) 2011-10-12
GB2494386A GB2494386A (en) 2013-03-13
GB2494386B true GB2494386B (en) 2019-01-02

Family

ID=44838976

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1115031.5A Active GB2494386B (en) 2011-08-31 2011-08-31 Controlling an Interactive Voice Response menu on a Graphical User Interface

Country Status (1)

Country Link
GB (1) GB2494386B (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10084903B2 (en) * 2016-07-07 2018-09-25 Conduent Business Services, Llc Method and system for establishing a communication channel between computing devices in a customer care environment

Citations (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030074198A1 (en) * 2001-10-12 2003-04-17 Lester Sussman System and method for integrating the visual display of text menus for interactive voice response systems
EP1317117A1 (en) * 2001-11-28 2003-06-04 Matsushita Electric Industrial Co., Ltd Interactive voice response system that enables an easy input in menu option selection
US20030112931A1 (en) * 2001-12-19 2003-06-19 Wendell Brown Facilitating navigation of an interactive voice response (IVR) menu to establish a telephone connection
US20040121814A1 (en) * 2002-12-20 2004-06-24 International Business Machines Corporation Navigation of interactive voice response application using a wireless communications device graphical user interface
US7027571B1 (en) * 2002-10-21 2006-04-11 Sprint Communications Company L.P. Accelerator for intelligent voice response system
EP1672881A1 (en) * 2004-12-20 2006-06-21 Alcatel System and method for providing customization of a graphical user interface of a communications device based on an active communications session
US20060285662A1 (en) * 2005-05-26 2006-12-21 International Business Machines Corporation System and method for seamlessly integrating an interactive visual menu with an voice menu provided in an interactive voice response system
WO2008002705A2 (en) * 2006-06-28 2008-01-03 Motorola, Inc. System and method for interaction of a mobile station with an interactive voice response system
US20080098306A1 (en) * 2002-05-30 2008-04-24 At&T Delaware Intecllectual Property, Inc.,Formely Known As Bellsouth Intellectual Property Corporat Web Integrated Interactive Voice Response
EP2048864A1 (en) * 2007-10-09 2009-04-15 British Telecommunications Public Limited Company Multimedia interactive response system
WO2009079252A1 (en) * 2007-12-17 2009-06-25 Motorola, Inc. Devices and methods for automating interactive voice response system interaction
US20110009096A1 (en) * 2009-07-07 2011-01-13 Doron Rotsztein Interactive Display Response System
WO2011007262A1 (en) * 2009-07-15 2011-01-20 Sony Ericsson Mobile Communications Ab Audio recognition during voice sessions to provide enhanced user interface functionality
US20110164611A1 (en) * 2002-10-01 2011-07-07 Nortel Networks Limited Automated attendant multimedia session
US8000454B1 (en) * 2010-09-10 2011-08-16 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu

Patent Citations (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030074198A1 (en) * 2001-10-12 2003-04-17 Lester Sussman System and method for integrating the visual display of text menus for interactive voice response systems
EP1317117A1 (en) * 2001-11-28 2003-06-04 Matsushita Electric Industrial Co., Ltd Interactive voice response system that enables an easy input in menu option selection
US20030112931A1 (en) * 2001-12-19 2003-06-19 Wendell Brown Facilitating navigation of an interactive voice response (IVR) menu to establish a telephone connection
US20080098306A1 (en) * 2002-05-30 2008-04-24 At&T Delaware Intecllectual Property, Inc.,Formely Known As Bellsouth Intellectual Property Corporat Web Integrated Interactive Voice Response
US20110164611A1 (en) * 2002-10-01 2011-07-07 Nortel Networks Limited Automated attendant multimedia session
US7027571B1 (en) * 2002-10-21 2006-04-11 Sprint Communications Company L.P. Accelerator for intelligent voice response system
US20040121814A1 (en) * 2002-12-20 2004-06-24 International Business Machines Corporation Navigation of interactive voice response application using a wireless communications device graphical user interface
EP1672881A1 (en) * 2004-12-20 2006-06-21 Alcatel System and method for providing customization of a graphical user interface of a communications device based on an active communications session
US20060285662A1 (en) * 2005-05-26 2006-12-21 International Business Machines Corporation System and method for seamlessly integrating an interactive visual menu with an voice menu provided in an interactive voice response system
WO2008002705A2 (en) * 2006-06-28 2008-01-03 Motorola, Inc. System and method for interaction of a mobile station with an interactive voice response system
EP2048864A1 (en) * 2007-10-09 2009-04-15 British Telecommunications Public Limited Company Multimedia interactive response system
WO2009079252A1 (en) * 2007-12-17 2009-06-25 Motorola, Inc. Devices and methods for automating interactive voice response system interaction
US20110009096A1 (en) * 2009-07-07 2011-01-13 Doron Rotsztein Interactive Display Response System
WO2011007262A1 (en) * 2009-07-15 2011-01-20 Sony Ericsson Mobile Communications Ab Audio recognition during voice sessions to provide enhanced user interface functionality
US8000454B1 (en) * 2010-09-10 2011-08-16 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu

Also Published As

Publication number Publication date
GB2494386A (en) 2013-03-13
GB201115031D0 (en) 2011-10-12

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