GB201115031D0 - Navigation assistant - Google Patents

Navigation assistant

Info

Publication number
GB201115031D0
GB201115031D0 GBGB1115031.5A GB201115031A GB201115031D0 GB 201115031 D0 GB201115031 D0 GB 201115031D0 GB 201115031 A GB201115031 A GB 201115031A GB 201115031 D0 GB201115031 D0 GB 201115031D0
Authority
GB
United Kingdom
Prior art keywords
ivr
control data
content
gui
data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
GBGB1115031.5A
Other versions
GB2494386A (en
GB2494386B (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Metaswitch Networks Ltd
Original Assignee
Data Connection Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Data Connection Ltd filed Critical Data Connection Ltd
Priority to GB1115031.5A priority Critical patent/GB2494386B/en
Publication of GB201115031D0 publication Critical patent/GB201115031D0/en
Publication of GB2494386A publication Critical patent/GB2494386A/en
Application granted granted Critical
Publication of GB2494386B publication Critical patent/GB2494386B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/0482—Interaction with lists of selectable items, e.g. menus
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/42—Graphical user interfaces
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H04M2203/252—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a voice mode is enhanced with visual information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
    • H04M2203/254—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode where the visual mode comprises menus

Abstract

Generating control data relating to an Interactive Voice Response (IVR) menu the method comprises receiving first input data 22A for controlling an IVR system (10) which provides voice signals to be transmitted via a telephony connection, and receiving second input data 22B for controlling a content provision system (16) which provides content to be displayed via a graphical user interface (GUI). Control data 24 is generated on the basis of the first and second input data 22A, 22B and the control data 24 is stored. At least some of the control data 24 is provided to the IVR system (10) as IVR control input for use when a user accesses at least part of the IVR menu via the IVR system (10); and at least some of the control data is also provided as content control input to the content provision system (16) for use when a user accesses a representation of at least part of the IVR menu via a GUI. It provides close integration between an IVR menu and a corresponding GUI representing the IVR menu. Provision of different interactive content data parts corresponding to different types of devices enables generation of a GUI appropriate for a range of different devices, whilst based upon the same control data.
GB1115031.5A 2011-08-31 2011-08-31 Controlling an Interactive Voice Response menu on a Graphical User Interface Active GB2494386B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB1115031.5A GB2494386B (en) 2011-08-31 2011-08-31 Controlling an Interactive Voice Response menu on a Graphical User Interface

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB1115031.5A GB2494386B (en) 2011-08-31 2011-08-31 Controlling an Interactive Voice Response menu on a Graphical User Interface

Publications (3)

Publication Number Publication Date
GB201115031D0 true GB201115031D0 (en) 2011-10-12
GB2494386A GB2494386A (en) 2013-03-13
GB2494386B GB2494386B (en) 2019-01-02

Family

ID=44838976

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1115031.5A Active GB2494386B (en) 2011-08-31 2011-08-31 Controlling an Interactive Voice Response menu on a Graphical User Interface

Country Status (1)

Country Link
GB (1) GB2494386B (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10084903B2 (en) * 2016-07-07 2018-09-25 Conduent Business Services, Llc Method and system for establishing a communication channel between computing devices in a customer care environment

Family Cites Families (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7027990B2 (en) * 2001-10-12 2006-04-11 Lester Sussman System and method for integrating the visual display of text menus for interactive voice response systems
JP2003163745A (en) * 2001-11-28 2003-06-06 Matsushita Electric Ind Co Ltd Telephone set, interactive responder, interactive responding terminal, and interactive response system
US20030112931A1 (en) * 2001-12-19 2003-06-19 Wendell Brown Facilitating navigation of an interactive voice response (IVR) menu to establish a telephone connection
US7324633B2 (en) * 2002-05-30 2008-01-29 At&T Delaware Intellectual Property, Inc. Web integrated interactive voice response
US7920546B2 (en) * 2002-10-01 2011-04-05 Nortel Networks Limited Automated attendant multimedia session
US7027571B1 (en) * 2002-10-21 2006-04-11 Sprint Communications Company L.P. Accelerator for intelligent voice response system
US7092738B2 (en) * 2002-12-20 2006-08-15 International Business Machines Corporation Navigation of interactive voice response application using a wireless communications device graphical user interface
US20060156251A1 (en) * 2004-12-20 2006-07-13 Atiya Suhail System and method for providing feature customization for a communications device based on an active communications session
US7813485B2 (en) * 2005-05-26 2010-10-12 International Business Machines Corporation System and method for seamlessly integrating an interactive visual menu with an voice menu provided in an interactive voice response system
US20080039056A1 (en) * 2006-06-28 2008-02-14 Motorola, Inc. System and method for interaction of a mobile station with an interactive voice response system
EP2048864A1 (en) * 2007-10-09 2009-04-15 British Telecommunications Public Limited Company Multimedia interactive response system
US8175651B2 (en) * 2007-12-17 2012-05-08 Motorola Mobility, Inc. Devices and methods for automating interactive voice response system interaction
US8340255B2 (en) * 2009-07-07 2012-12-25 CallVU, Ltd. Interactive display response system
US20110014952A1 (en) * 2009-07-15 2011-01-20 Sony Ericsson Mobile Communications Ab Audio recognition during voice sessions to provide enhanced user interface functionality
US8000454B1 (en) * 2010-09-10 2011-08-16 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu

Also Published As

Publication number Publication date
GB2494386A (en) 2013-03-13
GB2494386B (en) 2019-01-02

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