CN118278849A

CN118278849A - Method and device for forwarding and returning express mail, electronic equipment and storage medium

Info

Publication number: CN118278849A
Application number: CN202211718495.2A
Authority: CN
Inventors: 陈新学
Original assignee: Shenzhen SF Taisen Holding Group Co Ltd
Current assignee: Shenzhen SF Taisen Holding Group Co Ltd
Priority date: 2022-12-29
Filing date: 2022-12-29
Publication date: 2024-07-02

Abstract

The application relates to the technical field of logistics, and discloses a method and a device for forwarding and returning express mail, electronic equipment and a storage medium, wherein the method comprises the following steps: acquiring a forwarding return request of the express mail; the forwarding return request includes a manifest identification of the express mail and a new destination of the express mail; acquiring logistics information of the express mail according to the express mail bill identification; predicting interception places of the express mail according to the logistics information of the express mail; determining a charging policy corresponding to the express mail according to the interception place of the express mail; according to the charging policy corresponding to the express mail, the interception place of the express mail and the new destination of the express mail, forwarding and returning the express mail for charging; responding to successful forwarding and returning price calculation of the express mail, and sending an interception request to a logistics end corresponding to an interception place corresponding to the express mail; and if the interception confirmation information returned in response to the interception request is received, controlling the express mail to be transported to a new destination. The application can improve the forwarding and returning efficiency.

Description

Method and device for forwarding and returning express mail, electronic equipment and storage medium

Technical Field

The application relates to the technical field of logistics, in particular to a method and a device for forwarding and returning express mail, electronic equipment and a storage medium.

Background

In the related art, if a shipment of a express mail needs to be returned to a new destination, only after the express mail reaches the original destination, the order is repeated to request the shipment of the express mail to the new destination. Thus, if there is a need to forward back before the express mail arrives at the original destination, it is only possible to wait for the forward back after the express mail arrives at the original destination. The time required for forwarding and returning the express mail is long and the forwarding and returning efficiency is low because the express mail needs to wait for forwarding and returning after reaching the original destination.

Disclosure of Invention

In view of the above problems, embodiments of the present application provide a method, an apparatus, an electronic device, and a storage medium for forwarding and returning a express mail, so as to solve the problems of long time required for forwarding and returning the express mail and low forwarding and returning efficiency in the related art.

According to one aspect of the embodiment of the application, there is provided a method for forwarding and returning a express mail, including: acquiring a forwarding return request of the express mail; the forwarding return request includes a manifest identification of the express mail and a new destination of the express mail; acquiring logistics information of the express mail according to the express mail bill identifier; estimating interception places of the express mail according to the logistics information of the express mail; determining a charging strategy corresponding to the express mail according to the interception place of the express mail; according to a charging policy corresponding to the express mail, an interception place of the express mail and a new destination of the express mail, forwarding, returning and charging the express mail; responding to successful forwarding and returning price calculation of the express mail, and sending an interception request to a logistics end corresponding to an interception place corresponding to the express mail; and if the interception confirmation information returned in response to the interception request is received, controlling the express mail to be transported to the new destination.

According to an aspect of the embodiment of the present application, there is provided a forwarding and returning device for a express mail, including: the forwarding return request acquisition module is used for acquiring a forwarding return request of the express; the forwarding return request includes a manifest identification of the express mail and a new destination of the express mail; the logistics information acquisition module is used for acquiring logistics information of the express according to the express bill identifier; the interception area estimating module is used for estimating the interception area of the express according to the logistics information of the express; the charging policy determining module is used for determining a charging policy corresponding to the express mail according to the interception place of the express mail; the forwarding and returning price calculating module is used for forwarding and returning price calculating the express according to a charging strategy corresponding to the express, an interception place of the express and a new destination of the express; the interception request sending module is used for responding to successful forwarding and returning price calculation of the express mail and sending an interception request to a logistics end corresponding to an interception place corresponding to the express mail; and the control module is used for controlling the express delivery to the new destination if receiving the interception confirmation information returned in response to the interception request.

In some embodiments, the control module includes: the distribution unit is used for distributing new waybill identifiers for the express mail if the interception confirmation information returned in response to the interception request is received and the express mail meets the preset new waybill forwarding condition; a new waybill generating unit, configured to generate a new waybill according to the new waybill identifier, the interception location, the new destination of the express mail, and information of a new receiver of the express mail; and the first sending unit is used for sending the waybill information of the new waybill to the logistics end corresponding to the interception place so as to transport the express mail to the new destination according to the new waybill.

In other embodiments, a control module includes: the updating unit is used for updating the manifest of the express mail according to the information of the new destination of the express mail and the new receiver of the express mail if the interception confirmation information returned in response to the interception request is received and the express mail does not meet the preset new manifest forwarding condition; and the second sending unit is used for sending the updated waybill information corresponding to the express mail to the logistics end corresponding to the interception place so as to transport the express mail to the new destination according to the updated waybill information.

In some embodiments, the charging policy determination module is further configured to: and determining a charging policy corresponding to the express mail according to the position relation between the issuing place corresponding to the express mail and the interception place or the position relation between the original destination corresponding to the express mail and the interception place.

In some embodiments, the forward return pricing module includes: the forwarding return expense determining unit is used for determining forwarding return expense corresponding to the express according to the charging policy corresponding to the express; a new freight determining unit, configured to determine a new freight corresponding to the express mail according to the interception location of the express mail and a new destination of the express mail; the discount information acquisition unit is used for acquiring discount information of an initiator corresponding to the forwarding return request according to the initiator identifier of the initiator corresponding to the forwarding return request; and the pricing unit is used for carrying out forwarding, returning and pricing on the express according to the forwarding, returning and price of the express, the new freight corresponding to the express and the discount information.

In some embodiments, the interceptor pre-estimation module includes: an update time determining unit, configured to determine a latest update time of the logistics information of the express; a time difference determining unit configured to determine a time difference between a current time and the latest update time; the first determining unit is used for determining the latest reached place of the express mail according to the logistics information of the express mail if the time difference is larger than a time length threshold; according to the preset transport path corresponding to the express mail, determining the next station which has reached the place last time on the preset transport path as the interception place of the express mail; and the second determining unit is used for determining the last reached place of the express mail as the interception place of the express mail if the time difference is not larger than a time length threshold value.

In other embodiments, the interceptor pre-estimation module includes: the address information acquisition unit is used for acquiring address information of an original destination corresponding to the express mail if the express mail is determined to be signed according to the logistics information of the express mail; and the third determining unit is used for taking the network point closest to the original destination as the interception place of the express mail according to the address information of the original destination.

According to an aspect of an embodiment of the present application, there is provided an electronic apparatus including: a processor; and a memory having stored thereon computer readable instructions which, when executed by the processor, implement a method of forwarding and returning a courier as described above.

According to an aspect of an embodiment of the present application, there is provided a computer-readable storage medium having stored thereon computer-readable instructions which, when executed by a processor, implement a method of forwarding and returning a widget as described above.

According to one aspect of an embodiment of the present application, there is provided a computer program product comprising computer instructions which, when executed by a processor, implement a method of forwarding returns of a courier as above.

According to the method, after a forwarding return request for the express mail is obtained, the logistics information of the express mail is obtained, and then the interception place of the express mail is estimated according to the logistics information of the express mail; then, determining a charging strategy corresponding to the express according to the interception place of the express; according to a charging policy corresponding to the express mail, an interception place of the express mail and a new destination of the express mail, forwarding and returning to charge the express mail; under the condition that the returning price of the express mail is successful, an interception request is sent to a logistics end corresponding to an interception place corresponding to the express mail so as to effectively intercept the express mail, and under the condition that interception confirmation information returned in response to the interception request is received, the express mail is controlled to be transported to the new destination. The method and the system have the advantages that the interception is timely estimated according to the logistics information of the express mail, the express mail is timely intercepted at the estimated interception place, so that a transfer station in the express mail transportation process or a primary part website of the express mail can be realized, the express mail is forwarded and returned according to the transportation state of the express mail, the express mail is not limited to be forwarded and returned after the express mail reaches the destination, and the forwarding and returning efficiency of the express mail is improved due to the fact that the express mail is timely intercepted in the middle.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the application and together with the description, serve to explain the principles of the application. It is evident that the drawings in the following description are only some embodiments of the present application and that other drawings may be obtained from these drawings without inventive effort for a person of ordinary skill in the art.

Fig. 1A is a schematic diagram of an application scenario of the present application according to an embodiment of the present application.

FIG. 1B is a flow chart illustrating a method of forwarding and returning a widget according to one embodiment of the present application.

FIG. 2 is a flow chart illustrating a method of forwarding and returning a courier according to one embodiment of the present application.

Fig. 3 is a schematic diagram of an application scenario of the present application according to another embodiment of the present application.

FIG. 4 is a schematic diagram illustrating a process flow of intercepting a widget after it is intercepted, according to one embodiment of the present application.

FIG. 5 is a flow chart illustrating the real-time interception of a widget according to one embodiment of the present application.

FIG. 6 is a flow chart illustrating the forwarding and return of a courier according to another embodiment of the present application.

FIG. 7 is a flow chart illustrating a forward return after a courier is signed in according to one embodiment of the present application.

FIG. 8 is a flow chart illustrating the return of a package after it has been signed in, according to one embodiment of the present application.

FIG. 9 is a block diagram illustrating a forward-return apparatus for a courier according to one embodiment of the application.

Fig. 10 shows a schematic diagram of an electronic device suitable for implementing an embodiment of the application.

Detailed Description

Example embodiments will now be described more fully with reference to the accompanying drawings. However, the exemplary embodiments may be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of the example embodiments to those skilled in the art.

Furthermore, the described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided to give a thorough understanding of embodiments of the application. One skilled in the relevant art will recognize, however, that the application may be practiced without one or more of the specific details, or with other methods, components, devices, steps, etc. In other instances, well-known methods, devices, implementations, or operations are not shown or described in detail to avoid obscuring aspects of the application.

The block diagrams depicted in the figures are merely functional entities and do not necessarily correspond to physically separate entities. That is, the functional entities may be implemented in software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor devices and/or microcontroller devices.

The flow diagrams depicted in the figures are exemplary only, and do not necessarily include all of the elements and operations/steps, nor must they be performed in the order described. For example, some operations/steps may be decomposed, and some operations/steps may be combined or partially combined, so that the order of actual execution may be changed according to actual situations.

It should be noted that: references herein to "a plurality" means two or more. "and/or" describes an association relationship of an association object, meaning that there may be three relationships, e.g., a and/or B may represent: a exists alone, A and B exist together, and B exists alone. The character "/" generally indicates that the context-dependent object is an "or" relationship.

Fig. 1A is a schematic diagram of an application scenario according to an embodiment of the present application, where the application scenario includes an abnormal part service platform, and a financial system, a waybill query system, a red impact system, and a complaint system communicatively connected to the abnormal part service platform, as shown in fig. 1. The abnormal part service platform can be configured on a server (a physical server or a cloud server), and can be regarded as a service end in the logistics system so as to provide services related to logistics for a terminal. Based on the waybill query system, the waybill information of the express mail and the logistics information of the express mail can be queried. Based on the financial system, the fee calculation can be performed on the express mail, for example, the forwarding return fee of the express mail is calculated, and the freight fee of the express mail is calculated; based on the red punching system, red punching treatment can be carried out aiming at cost; the complaint initiated by the user aiming at the express mail can be obtained based on the complaint system, and timely processing is carried out.

The terminal in communication connection with the abnormal part service platform can interact with the abnormal part service platform, for example, products, value-added services, express states and the like provided by a service end in a logistics system can be displayed, further, a user can initiate client demands to the abnormal part service platform based on the terminal, the client demands are for example, a forwarding and returning request for express in the application, then the abnormal part service platform can execute the demands and feed back results, and correspondingly, the results can be fed back to the terminal where the user is located, and the results are correspondingly displayed by the terminal.

In the application, the terminal can initiate a forwarding and returning request to the abnormal part service platform, and then the abnormal part service platform can judge whether the forwarding and returning can be performed according to the express part information of the express part, for example, if the number of times that the express part is forwarded and returned exceeds a specified threshold, the forwarding and returning can not be performed for the express part, or if the corresponding goods money of the express part is in a frozen state, the forwarding and returning can not be performed for the express part is determined. If the abnormal part service platform determines that the express part can be forwarded and returned, determining whether the express part is forwarded and returned in the same city or not according to the interception place of the express part and the original destination or the original place of the express part, dividing responsibility of forwarding and returning (namely determining responsibility party of forwarding and returning), calculating service charge for forwarding and returning of the express part (namely forwarding and returning price for the express part in the application), and then sending an interception instruction to a logistics end corresponding to the interception place based on the interception place estimated for the express part.

Specifically, if the interception place is a transfer station, an interception instruction is sent to a logistics end corresponding to the transfer station, so that the interception of the transfer station is realized; if the interception place is a website, an interception instruction is sent to a logistics terminal corresponding to the website, so that website interception is realized; if the express mail is signed, an interception instruction is sent to the terminal of the express delivery person, so that the interception of the express delivery person is realized.

The logistics end corresponding to the transfer station refers to a terminal in the transfer station for interacting with a server in the logistics system, and similarly, the logistics end corresponding to the network point refers to a terminal in the network point for interacting with the server in the logistics system. The logistics terminal corresponding to the transfer station, the logistics terminal corresponding to the network point and the terminal of the courier can be regarded as terminals in the logistics system.

After the courier is intercepted, the courier may be transported according to the new destination to forward the courier to the new destination.

FIG. 1B is a flow chart of a method for forwarding and returning a widget, as shown in FIG. 1, which may be performed by a server in the logistics system 110, according to one embodiment of the present application, the method for forwarding and returning a widget includes the following 3 steps:

I. A forward-return request is initiated. Specifically, after receiving the forwarding and returning request initiated by the terminal 120, the server in the logistics system 110 determines whether an initiating condition is satisfied, and if so, forwards and returns the express mail to the price. In particular, the method comprises the steps of,

II. Express item interception.

Specifically, the logistics information of the express mail is obtained through the provided secondary route, the interception place of the express mail is estimated according to the logistics information of the express mail, and an interception instruction is issued to a logistics end corresponding to the interception place according to the estimated interception place.

In the application, if the estimated interception place is a transfer station (also called a station), an interception instruction is sent to a logistics end corresponding to the transfer station, so that the interception of the transfer station is realized; if the estimated interception place is a net point, an interception instruction is issued to a logistics end corresponding to the net point, so that net point interception is realized; if the express mail is determined to be signed according to the logistics information of the express mail, an interception instruction can be sent to the terminal of the express delivery person so as to achieve the interception of the express delivery person.

III, transfer of the bill printing and express.

After the express mail is intercepted, printing a freight bill of the express mail, on one hand, verifying and updating system information to verify and verify an interception instruction for the express mail; on the other hand, the express mail is circulated according to the new destination, and the logistics update is correspondingly carried out on the express mail.

The implementation details of the technical scheme of the embodiment of the application are described in detail below:

fig. 2 is a flow chart of a method of forwarding and returning a widget, which may be performed by an electronic device having processing capabilities, such as a server, according to one embodiment of the present application, without limitation. Referring to fig. 2, the method at least includes steps 210 to 270, and is described in detail as follows:

Step 210, obtaining a forwarding return request of the express mail; the forwarding return request includes a manifest identification of the express mail and a new destination of the express mail.

The forward-return request is used to request that the express be forwarded to a specified new destination or that the express be returned to a return address specified by the client. The waybill identifier is used for uniquely identifying the waybill corresponding to the express mail, and the waybill identifier can be the waybill number of the express mail.

The forwarding return request may be generated based on a trigger operation by the user at the client. The client may be an APP client, a web page client, an applet client, etc. In a specific embodiment, in a manifest information display interface of the client, a forwarding return entry for triggering a forwarding return request is provided, and a user triggers the forwarding return entry, where the client may display a forwarding return configuration page, and in the forwarding return page, the user may specify a new destination, further may specify a new recipient, a contact manner of the recipient, and the like, and send the forwarding return request to the server. In some embodiments, the forwarding and returning request may also be triggered by a customer service person of the logistics to enter a forwarding and returning configuration page in a display interface of the customer service side according to an instruction of a user, and initiate the forwarding and returning request to the server.

In the application, the express item requested to be forwarded and returned can be a single express item, or can be an express item serving as a child in a child-parent or an express item serving as a parent.

And 220, acquiring logistics information of the express mail according to the waybill identifier of the express mail.

During shipment of the express mail, the logistics information of the express mail is associated with the manifest identification of the express mail. Therefore, the logistics information related to the waybill identification of the express mail can be obtained from the logistics system according to the waybill identification of the express mail, namely the logistics information of the express mail.

And 230, estimating the interception place of the express mail according to the logistics information of the express mail.

In the application, since the express mail needs to be forwarded or returned to a new destination, the express mail in the process of transportation needs to be intercepted in time so as to continue to be transported according to the new destination, and not to be transported according to the original destination. The estimated blocked place of the express mail refers to a place where the express mail can be blocked. In the application, the interception place of the express mail can be a site or a network point in a logistics system.

In some embodiments, step 230 comprises: determining the latest update time of the logistics information of the express mail; determining a time difference between a current time and the latest update time; if the time difference is larger than a time length threshold, determining that the express mail has reached the place last time according to the logistics information of the express mail; according to the preset transport path corresponding to the express mail, determining the next station which has reached the place last time on the preset transport path as the interception place of the express mail; and if the time difference is not greater than a time length threshold, determining the last reached place of the express mail as the interception place of the express mail.

In the process of express delivery, the express arrives at a path, and the position information and the time information of the current arrival place of the express are correspondingly reported to the server to update the logistics information of the express, so that the arrival place of the express (i.e. the arrival place of the express) and the latest update time of the logistics information of the express can be determined according to the logistics information of the express. The latest update time of the logistics information of the express item can be approximately understood as the time when the express item reaches the place that has been reached last time.

For the express mail, if the time difference between the current time and the latest updated time is large, the express mail is currently in the process of being transported from the last reached place to the next station; conversely, if the time difference between the current time and the latest update time is small, it indicates that the express item may stay at the latest reached place, waiting for transportation to the next station.

Thus, in the present application, in the case where the time difference between the current time and the latest update time is greater than the time length threshold, the next station of the latest reached place of the express mail in the preset transportation path is theoretically the next stop place of the express mail, and therefore, the next station of the latest reached place of the express mail in the preset transportation path is determined as the interception place of the express mail; in the case where the time difference between the current time and the latest update time is not greater than the duration threshold, since the express item may stay at the last reached place, the last reached place of the express item is determined as the interception place of the express item. The preset transportation path is a transportation path matched with the original destination according to the origin in the bill of the express mail.

In other embodiments, considering logistics transportation efficiency, it may be that only a part of sites may perform express interception, but not all sites may perform express interception, in which case, the first flag may be added to the site identifier corresponding to the site supporting express interception. Based on this, in step 230, if the time difference between the current time and the latest update time is greater than the duration threshold, the next station with the first mark, which is the last reached place of the express mail in the preset transportation path corresponding to the express mail, is used as the interception place of the express mail; if the time difference between the current time and the latest updating time is not greater than a time length threshold value and the latest reached site of the express mail does not carry a first mark, taking a site with the first mark, which is the latest reached site of the express mail in a preset transportation path corresponding to the express mail, as an interception site of the express mail; if the time difference between the current time and the latest updated time is not greater than the duration threshold and the latest reached place of the express mail carries the first mark, determining the latest reached place of the express mail as the interception place of the express mail.

In other embodiments, step 230 comprises: if the express mail is determined to be signed according to the logistics information of the express mail, acquiring address information of an original destination corresponding to the express mail; and taking the website closest to the original destination as the interception place of the express mail according to the address information of the original destination.

The website refers to the dispatch point and the receiving point of the express mail. In the case that the express mail has been signed up, it is indicated that the express mail has reached the original recipient, in which case, the courier of the website is required to go to the original recipient again to obtain the express mail, so in this embodiment, the website closest to the original destination is taken as the interception place of the express mail, so as to shorten the time taken to intercept the express mail.

In other embodiments, if it is determined that the express mail is not sent out according to the logistics information of the express mail, the cable network point corresponding to the express mail is determined to be the interception place of the express mail. The corresponding web sites of the express mail can also be understood as the sites which send out the express mail.

And step 240, determining a charging policy corresponding to the express mail according to the interception place of the express mail.

The charging policy corresponding to the express mail is used for indicating and calculating the service charge of forwarding and returning the express mail. Specifically, the charging policy may indicate a forwarding return fee for forwarding return, or may be a calculation method for indicating the forwarding return fee. The calculation method of the forwarding and returning cost may be calculated according to the weight of the express mail, for example, if the weight of the express mail is smaller than a first threshold, the forwarding and returning cost of the express mail is K1 yuan, and if the weight of the express mail is not smaller than the first threshold and is smaller than a second threshold, the forwarding and returning cost of the express mail is calculated according to the following formula:

K＝K1+a(M-M1)；

Wherein K is the forwarding return expense of the express mail, a is the preset continuous weight unit price, M is the total weight of the express mail, and M1 is a first threshold. In a specific embodiment, different charging policies may be configured in the configuration page according to actual needs.

In some embodiments, step 240 comprises: and determining a charging policy corresponding to the express mail according to the position relation between the issuing place corresponding to the express mail and the interception place or the position relation between the original destination corresponding to the express mail and the interception place.

Specifically, the correspondence between the location relationship between the originating location and the interception location and the charging policy may be preset, and the correspondence between the original destination location and the interception location and the charging policy may be set. On the basis, according to the position relation between the issuing location and the interception location corresponding to the express mail, a charging strategy corresponding to the position relation between the issuing location and the interception location can be matched to serve as the charging strategy corresponding to the current express mail; or according to the position relation between the original destination corresponding to the express mail and the interception place, matching the charging policy corresponding to the position relation between the original destination corresponding to the express mail and the interception place, and taking the charging policy as the charging policy corresponding to the express mail.

The position relationship between the issuing location and the interception location may include that the issuing location and the interception location are the same network point in the same city, that the issuing location and the interception location are different network points in the same city, and that the issuing location and the interception location belong to different cities.

The positional relationship between the original destination and the interception place may include that the original destination and the interception place belong to different cities, that the dot corresponding to the original destination and the interception place are the same dot in the same city, that the dot corresponding to the original destination and the interception place are different dot in the same administrative area in the same city, and that the dot corresponding to the original destination and the interception place belong to different administrative areas in the same city.

And 250, forwarding, returning and pricing the express mail according to a charging policy corresponding to the express mail, the interception place of the express mail and the new destination of the express mail.

The step of forwarding and returning the express mail to charge is to calculate the service charge of forwarding and returning the express mail and calculate the transport charge for transporting the express mail from the interception place to the new destination.

In some embodiments, step 250 includes steps A1-A3 as follows, described in detail below: and step A1, determining the forwarding return expense corresponding to the express according to the charging policy corresponding to the express.

As described above, the charging policy corresponding to the express mail may indicate the forwarding return cost of forwarding return of the express mail, or the calculating manner of the forwarding return cost, if the charging policy corresponding to the express mail indicates the calculating manner of the forwarding return cost corresponding to the express mail, the forwarding return cost corresponding to the express mail is calculated according to the calculating manner.

And step A2, determining a new freight corresponding to the express mail according to the interception place of the express mail and the new destination of the express mail.

After the express mail is intercepted, the express mail is forwarded back, which is equivalent to taking the interception place of the express mail as a new sending place, and the express mail is transported from the interception place to a new destination, so that the weight or the volume of the express mail can be correspondingly combined, and the new freight of the express mail can be determined by the interception place of the express mail and the new destination. Where the new freight for the express mail refers to the freight required to transport the express mail from the interception location to the new destination.

And step A3, obtaining discount information of the initiator corresponding to the forwarding return request according to the initiator identifier of the initiator corresponding to the forwarding return request.

The discount information of the sponsor may be used to indicate available coupons of the sponsor, as well as discounts available to the sponsor.

And step A4, carrying out forwarding, returning and pricing on the express according to the forwarding, returning and price-calculating expense corresponding to the express, the new freight corresponding to the express and the discount information.

Specifically, the forwarding return fee corresponding to the express mail and the new freight fee corresponding to the express mail can be added to obtain the initial fee, and then the target fee of the express mail is calculated by combining the discount information and the initial fee. The bill to be paid for the forward return may then be generated based on the target cost of the express mail, and further, the bill to be paid may also be sent to the originator of the forward return request.

And step 260, in response to successful return pricing of the express mail forwarding, sending an interception request to the logistics end corresponding to the interception place corresponding to the express mail.

In a specific embodiment, if the sender of the forwarding return request selects a payment settlement mode, after sending a bill to be paid to the sender, if payment success information returned by a terminal where the sender is located is received, determining that the express forwarding return pricing is successful; if the sender of the forwarding return request selects a pay-to-pay mode, if a bill to be paid of the express mail is generated and settlement indication information indicating the pay-to-pay of the sender is received, determining that the forwarding return of the express mail is successful; if the service side of the forwarding return service agrees with the initiator of the forwarding return request to settle accounts according to the month payment mode, the bill to be paid is added into the bill to be paid set corresponding to the initiator, and the success of forwarding return pricing for the express mail is determined.

And step 270, if the interception confirmation information returned in response to the interception request is received, controlling the express mail to be transported to the new destination.

The intercept confirmation information is used to indicate that the express item has been successfully intercepted. After the express mail is intercepted, the express mail can be transported to a new destination correspondingly, and the logistics information of the express mail can be updated correspondingly.

In some embodiments, step 270 includes steps B1-B3 as follows, as detailed below:

and step B1, if the interception confirmation information returned in response to the interception request is received, and the express mail meets a preset new bill forwarding condition, a new bill identification is allocated to the express mail.

If the express mail meets the preset new bill forwarding condition, the express mail indicates that a new freight bill needs to be generated for the express mail. The new order forwarding condition may be at least one of a number of times a forwarding return request is initiated for the same express item exceeding a number of times threshold (the number of times threshold is, for example, 3 times, 4 times, etc., not specifically limited herein), the express item having been signed up in case of receiving the forwarding request of the express item, and a contract with the user for forwarding returns in accordance with the new order. If the express mail meets any one of the conditions, determining that the express mail meets the preset new single forwarding condition. Of course, the new single forwarding conditions are not limited to the above, and in other embodiments, other new single forwarding conditions may be configured as needed.

On the basis, whether the express mail meets the preset new single forwarding condition can be determined according to the express mail state, the historical forwarded and returned times of the express mail in the logistics information of the express mail and the protocol information of the initiator of the forwarding and returned request corresponding to the express mail.

And B2, generating a new waybill according to the new waybill identifier, the interception place, the new destination of the express mail and the information of the new receiver of the express mail.

In the new manifest, the intercepted places of the express mail are taken as new places of dispatch. In some implementations, to facilitate tracking of the status of the express item, or to facilitate counting the number of times the express item is forwarded back, a new manifest of the express item is further associated with the original manifest of the express item.

And B3, sending the waybill information of the new waybill to the logistics end corresponding to the interception place so as to transport the express mail to the new destination according to the new waybill.

And then, in the process of transporting the express mail to a new destination, each site in the transportation process can update the logistics information of the express mail according to the new freight bill of the express mail.

In other embodiments, step 270 includes steps C1 to C2 as follows: and step C1, if the interception confirmation information returned in response to the interception request is received, and the express mail does not meet a preset new bill forwarding condition, updating the freight bill of the express mail according to the information of the new destination of the express mail and the new receiver of the express mail. And updating the information (such as the name of the receiver, the contact information of the receiver and the like) of the new destination of the express mail and the new receiver of the express mail into the shipping bill of the express mail, thereby facilitating the transportation and dispatch according to the new destination and the new receiver in the subsequent transportation process.

In some embodiments, a first identifier for identifying the returned express mail may be further added to the manifest of the express mail, so as to count the number of times the same express mail is returned by forwarding.

And step C2, sending the updated waybill information corresponding to the express mail to the logistics end corresponding to the interception place, so as to transport the express mail to the new destination according to the updated waybill information.

In some embodiments, after step 260, the method further comprises: and if the interception confirmation information returned in response to the interception request is received, calling a special vehicle for the express mail according to a special vehicle calling instruction carried by the forwarding return request so as to transport the express mail to a new destination through the special vehicle.

Fig. 3 is a schematic diagram of an application scenario of the present application according to another embodiment of the present application, as shown in fig. 3, a user may initiate a forwarding and returning request to an abnormal service platform for a express based on a customer service system, an online customer service or a logistics client, and then the abnormal service platform may perform instruction receiving and cost related information processing and perform interception instruction issuing. Specifically, the abnormal part service platform may obtain pricing information (such as pricing information of freight charges) from the pricing system, and a charging policy, etc., and the abnormal part service platform may forward and return to charge in combination with the pricing information and the charging policy obtained from the pricing system, and then may perform discount conversion in combination with discount information of an initiator of the forwarding and returning request, and determine whether to perform the same city charge according to a positional relationship between the interception location and the original destination and a positional relationship between the interception location and the original source.

Furthermore, the abnormal part service platform is also in communication connection with the special car instruction system, and if the forwarding and returning request indicates that the express part needs to be dispatched by calling the special car, pricing information of special car service is further obtained from the pricing system, and special car service cost is calculated. And then, based on the calculated forwarding return fee and freight fee, carrying out fee red punching, specifically carrying out red punching aiming at the correspondence of pay-as-you-go payment, monthly payment, pay-as-you-go payment and the like, and marking corresponding remark information.

Then, an interception instruction can be sent to the logistics end corresponding to the interception place of the express mail, the express mail can be intercepted in time (particularly, the interception of a transfer station, the interception of a website or the interception of an express delivery person), and after the express mail is intercepted, the express mail is transported according to the new destination of the express mail.

FIG. 4 is a schematic diagram showing a process flow after a express mail is intercepted, according to an embodiment of the present application, as shown in FIG. 4, after receiving an interception instruction by a logistics terminal corresponding to an interception place, an operator corresponding to the interception place intercepts the express mail, and then inquires whether the flow direction of the express mail is available for land products, and if so, the express mail is returned in response to a request for updating forwarding and returning service fees; then, judging whether the express mail is forwarded back according to the original bill or is forwarded after the new bill is opened, and correspondingly transmitting the bill number, the information of the receiving party, the information of the sending party, the cost information and the cost detail to a financial system for settlement whether the new bill is opened or forwarded according to the original bill; and printing the waybill, and refunding the waybill according to the refund and less supplement mode.

In the corresponding embodiment of fig. 4, the exception service platform is also communicatively coupled to the big data platform. The big data platform can analyze the logistics information of a large number of express items to automatically identify abnormal express items, such as express items which are not taken out for a long time after reaching a destination; and sending the express information of the abnormal express to an abnormal express service platform so that the abnormal express service platform processes the abnormal express.

FIG. 5 is a flow chart illustrating the real-time interception of a widget according to one embodiment of the present application. In the embodiment corresponding to fig. 5, the blocking of the express mail is achieved interactively through a warehouse management client, a management system, an abnormal part service platform, an interception and distribution system, a business configuration system and an operation code receiving system. The warehouse management client can be used for managing express mail warehouse entry and warehouse exit of a transfer station or a network site. The management system is used for performing interaction management with other systems, such as a warehouse management system, a website system and the like. The interception and distribution system is used for processing express interception and intercepting instruction distribution. A service provisioning system refers to a system for a service party to provision, for example, for configuring charging policies and the like. The operation code receiving system is used for receiving operation codes, the operation codes are used for indicating operations on the express mail, and the operation codes are used for representing operation codes of the intercepted express mail, representing operation codes of the rechecked express mail and the like.

As shown in fig. 5, the method comprises the following steps 1-24, which are described in detail as follows: step 1, initiating forwarding and returning; specifically, the service configuration system may initiate a forwarding return to the interception and distribution system according to a forwarding return request initiated by the user. Step 2, a first notification message; the first notification information is used for indicating that the returned express mail is forwarded and returned. And step 3, newly creating a return task. And 3.1, judging whether the net point is retained. Specifically, whether the express mail is retained in the website or not can be determined according to the logistics information of the express mail, and if the express mail is retained in the website, step 3.2 is executed. And 3.2, calling the website to take the part.

If the express mail is not retained in the website and the express mail is a normal express mail, executing the following steps 4-8.1; if the express item is not retained in the website and the express item is an abnormal express item, the following steps 9-12 are performed.

Step 4, intercepting the express item; step 5, calling the pick-up; step 6, calling a pickup part; step 6.1, uploading a first operation code; the first operation code is used for indicating that the express mail is successfully intercepted. Step 7, unpacking and rechecking; the flow of unpacking and rechecking is as follows in step 13-step 17. Of course, if it is indicated that the unpacking review is not required, the unpacking review of the express item is not required. Step 8, updating task state; that is, the status of the rollback task is updated to indicate that the express item has been successfully intercepted. Step 8.1, pushing information to be fetched; step 9, scanning and taking a piece; step 10, scanning and taking a piece; step 11, scanning and taking a piece; step 11.1, uploading a second operation code; wherein the second opcode is used to indicate that the express mail has been scanned; step 12, updating task state

In the case of a case unpacking review, the method is carried out according to the following steps 13-17, and the specific steps are as follows: step 13, submitting rechecking processing information; the rechecking processing information is used for indicating items needing rechecking. Step 14, reporting exception handling; step 15, reporting exception handling; if the review finds that the review item of the express mail is abnormal, reporting the abnormal review item. Step 16, updating the aging type; step 17, updating task state; that is, the task state of the return task is updated to a state in which the unpacking review is completed.

After the courier is intercepted, processing proceeds as follows from step 18 to step 24. Step 18, printing a waybill; step 19, reporting that the printing is successful; step 20, reporting that the printing is successful; step 21, informing verification and red punching; step 22, updating task state; that is, the status of the return task is updated to a status of successful waybill printing; step 22.1, recording a printing log; step 23, monitoring a task verification operation message; step 24, verifying the task, namely verifying the interception task for the express mail, so that the express mail can be transported and circulated normally.

In a specific embodiment, for the initiated forwarding and returning, the forwarding and returning can be converted into asynchronous queue requests so as to cut peaks and fill valleys, and improve the stability and throughput of the system. The returned task list data of each site can be loaded into the cache, the query operation waybill query database is converted into a query queue, the query capability is improved, and the pressure of the database is relieved.

Fig. 6 is a flowchart illustrating a forwarding and returning of a express mail according to another embodiment of the present application, as shown in fig. 6, a user may trigger a forwarding and returning control, and then, the server may determine whether the express mail is successfully delivered, if so, issue a forwarding and returning instruction after issuing and receiving, and then, correspondingly perform a fee inquiry, and acquire service fee, and then, correspondingly display service fee information at a terminal where the user is located. If the express mail is not successfully dispatched, a forwarding return instruction is issued to request downstream website/site to intercept the express mail.

FIG. 7 is a flow chart illustrating the forwarding and returning of a courier after signing in, according to one embodiment of the present application, and as shown in FIG. 7, after issuing a forwarding and returning instruction, generating a new waybill number and generating a reservation bill, where the reservation bill is used to indicate the reservation time of a courier for picking up a courier; then carrying out door-up collection, if the collection works, uploading an operation code (the operation code is used for indicating the collection work), and uploading remark information of the express mail; if the collection fails, the express mail is marked abnormally, reservation list canceling notification information is issued, an abnormal work list is sent, and remark information is uploaded.

Fig. 8 is a flowchart illustrating the forwarding and returning of a package after being signed in according to an embodiment of the present application, where the embodiment corresponding to fig. 8 may be implemented interactively by a client system (e.g., a client), a customer service system, and other related systems (e.g., a management system, an abnormal parts service platform, an interception and distribution system, a business configuration system, an operation code receiving system, etc., as described above).

As shown in fig. 8, after the customer signs up the express mail, if the customer initiates a return (i.e. initiates a forwarding return) for the express mail, the customer system accepts the return request and forwards the return request to the customer service; after that, customer service personnel can acquire the return information of the express mail, determine whether the goods are required to be checked according to the return information, and acquire a goods checking list and submit a return request if the goods are required to be checked; if there is no check demand, a return request is submitted to the other system. Then, generating a new order (new freight bill) for the express mail and associating the new order, if the express mail operator receives the new order with a 'return' mark, correspondingly taking the express mail, if the express mail is failed to be taken, marking the express mail as abnormal, pushing information to customer service, and correspondingly notifying a customer, and ending the forwarding return flow; placing, if the picking is successful, checking the express mail; then judging whether a goods checking list exists in the new order, if so, checking the goods of the express mail, and weighing the express mail after the checking is finished; if the manifest is not checked, weighing the express mail, checking information, packaging the express mail, and printing a manifest; and then, the express mail is put in warehouse and transported, and the customer is informed to sign in the returned express mail, and the notification message is checked.

The following describes embodiments of the apparatus of the present application that may be used to perform the methods of the above-described embodiments of the present application. For details not disclosed in the embodiments of the apparatus of the present application, please refer to the above-described method embodiments of the present application.

Fig. 9 is a block diagram of a forwarding and returning device for a express mail according to an embodiment of the present application, where the forwarding and returning device for a express mail may be configured in a server, so as to implement the forwarding and returning method for a express mail provided by the present application. As shown in fig. 9, the forwarding and returning device of the express mail includes: a forward return request obtaining module 910, configured to obtain a forward return request of the express; the forwarding return request includes a manifest identification of the express mail and a new destination of the express mail; the logistics information acquisition module 920 is configured to acquire logistics information of the express according to the waybill identifier of the express; an interception area estimating module 930, configured to estimate an interception area of the express mail according to the logistics information of the express mail; a charging policy determining module 940, configured to determine a charging policy corresponding to the express mail according to the interception location of the express mail; a forwarding return pricing module 950, configured to forward return pricing for a express mail according to a charging policy corresponding to the express mail, an interception location of the express mail, and a new destination of the express mail; an interception request sending module 960, configured to send an interception request to a logistics end corresponding to an interception location corresponding to the express mail in response to successful forwarding and returning price to the express mail; and a control module 970, configured to control the shipment of the express item to the new destination if the interception confirmation information returned in response to the interception request is received.

In some embodiments, the control module 970 includes: the distribution unit is used for distributing new waybill identifiers for the express mail if the interception confirmation information returned in response to the interception request is received and the express mail meets the preset new waybill forwarding condition; a new waybill generating unit, configured to generate a new waybill according to the new waybill identifier, the interception location, the new destination of the express mail, and information of a new receiver of the express mail; and the first sending unit is used for sending the waybill information of the new waybill to the logistics end corresponding to the interception place so as to transport the express mail to the new destination according to the new waybill.

In other embodiments, the control module 970 includes: the updating unit is used for updating the manifest of the express mail according to the information of the new destination of the express mail and the new receiver of the express mail if the interception confirmation information returned in response to the interception request is received and the express mail does not meet the preset new manifest forwarding condition; and the second sending unit is used for sending the updated waybill information corresponding to the express mail to the logistics end corresponding to the interception place so as to transport the express mail to the new destination according to the updated waybill information.

In some embodiments, the charging policy determination module 940 is further configured to: and determining a charging policy corresponding to the express mail according to the position relation between the issuing place corresponding to the express mail and the interception place or the position relation between the original destination corresponding to the express mail and the interception place.

In some embodiments, the forward return pricing module 950 includes: the forwarding return expense determining unit is used for determining forwarding return expense corresponding to the express according to the charging policy corresponding to the express; a new freight determining unit, configured to determine a new freight corresponding to the express mail according to the interception location of the express mail and a new destination of the express mail; the discount information acquisition unit is used for acquiring discount information of an initiator corresponding to the forwarding return request according to the initiator identifier of the initiator corresponding to the forwarding return request; and the pricing unit is used for carrying out forwarding, returning and pricing on the express according to the forwarding, returning and price of the express, the new freight corresponding to the express and the discount information.

In some embodiments, the interceptor pre-estimation module 930 includes: an update time determining unit, configured to determine a latest update time of the logistics information of the express; a time difference determining unit configured to determine a time difference between a current time and the latest update time; the first determining unit is used for determining the latest reached place of the express mail according to the logistics information of the express mail if the time difference is larger than a time length threshold; according to the preset transport path corresponding to the express mail, determining the next station which has reached the place last time on the preset transport path as the interception place of the express mail; and the second determining unit is used for determining the last reached place of the express mail as the interception place of the express mail if the time difference is not larger than a time length threshold value.

In other embodiments, the interceptor pre-estimation module 930 includes: the address information acquisition unit is used for acquiring address information of an original destination corresponding to the express mail if the express mail is determined to be signed according to the logistics information of the express mail; and the third determining unit is used for taking the network point closest to the original destination as the interception place of the express mail according to the address information of the original destination.

Fig. 10 is a schematic structural view of an electronic device according to an embodiment of the present application. The electronic device can be a server for executing the method for forwarding and returning the express mail.

As shown in fig. 10, the electronic device may include: a processor 1001, such as a CPU, a network interface 1004, a user interface 1003, a memory 1005, a communication bus 1002. Wherein the communication bus 1002 is used to enable connected communication between these components. The user interface 1003 may include a Display, an input unit such as a Keyboard (Keyboard), and optionally the user interface 1003 may also include a standard wired interface, a wireless interface. The network interface 1004 may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface). The memory 1005 may be a high-speed RAM memory or a stable memory (non-volatile memory), such as a disk memory. The memory 1005 may also optionally be a storage device separate from the processor 1001 described above.

It will be appreciated by those skilled in the art that the structure of the electronic device shown in fig. 10 is not limiting of the electronic device and may include more or fewer components than shown, or may combine certain components, or a different arrangement of components.

As shown in fig. 10, an operating system, a network communication module, a user interface module, and a program implementing an entity recognition method may be included in a memory 1005 as one type of computer-readable storage medium.

In the electronic device shown in fig. 10, the network interface 1004 is mainly used for communication connection with other devices, such as a terminal. The user interface 1003 is mainly used for connecting a client (user side) and performing data communication with the client; and the processor 1001 may be configured to call a program for implementing the entity identification method stored in the memory 1005 and perform the steps of the forwarding and returning method of the express mail in any of the method embodiments as above.

According to an aspect of embodiments of the present application, there is provided a computer readable storage medium having stored thereon computer readable instructions which, when executed by a processor, implement a method of forwarding and returning a widget according to any of the method embodiments above.

It should be noted that, the computer readable medium shown in the embodiments of the present application may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium may be, for example, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination thereof. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-Only Memory (ROM), an erasable programmable read-Only Memory (Erasable Programmable Read Only Memory, EPROM), a flash Memory, an optical fiber, a portable compact disc read-Only Memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present application, however, the computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, with the computer-readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wired, etc., or any suitable combination of the foregoing.

According to one aspect of an embodiment of the present application, there is provided a computer program product comprising computer instructions which, when executed by a processor, implement a method of forwarding and returning a widget according to any of the method embodiments above.

The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. Where each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

It should be noted that although in the above detailed description several modules or units of a device for action execution are mentioned, such a division is not mandatory. Indeed, the features and functions of two or more modules or units described above may be embodied in one module or unit in accordance with embodiments of the application. Conversely, the features and functions of one module or unit described above may be further divided into a plurality of modules or units to be embodied.

From the above description of embodiments, those skilled in the art will readily appreciate that the example embodiments described herein may be implemented in software, or may be implemented in software in combination with the necessary hardware. Thus, the technical solution according to the embodiments of the present application may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (may be a CD-ROM, a U-disk, a mobile hard disk, etc.) or on a network, and includes several instructions to cause a computing device (may be a personal computer, a server, a touch terminal, or a network device, etc.) to perform the method according to the embodiments of the present application.

Other embodiments of the application will be apparent to those skilled in the art from consideration of the specification and practice of the embodiments disclosed herein. This application is intended to cover any variations, uses, or adaptations of the application following, in general, the principles of the application and including such departures from the present disclosure as come within known or customary practice within the art to which the application pertains.

It is to be understood that the application is not limited to the precise arrangements and instrumentalities shown in the drawings, which have been described above, and that various modifications and changes may be effected without departing from the scope thereof. The scope of the application is limited only by the appended claims.

Claims

1. A method for forwarding and returning a express item, comprising:

Acquiring a forwarding return request of the express mail; the forwarding return request includes a manifest identification of the express mail and a new destination of the express mail;

acquiring logistics information of the express mail according to the express mail bill identifier;

estimating interception places of the express mail according to the logistics information of the express mail;

determining a charging strategy corresponding to the express mail according to the interception place of the express mail;

According to a charging policy corresponding to the express mail, an interception place of the express mail and a new destination of the express mail, forwarding, returning and charging the express mail;

Responding to successful forwarding and returning price calculation of the express mail, and sending an interception request to a logistics end corresponding to an interception place corresponding to the express mail;

And if the interception confirmation information returned in response to the interception request is received, controlling the express mail to be transported to the new destination.

2. The method of claim 1, wherein controlling the shipment of the express item to the new destination if an intercept confirmation returned in response to an intercept request is received comprises:

if the interception confirmation information returned in response to the interception request is received, and the express mail meets a preset new bill forwarding condition, a new bill identification is allocated to the express mail;

Generating a new waybill according to the new waybill identifier, the interception place, the new destination of the express mail and the information of a new receiver of the express mail;

And sending the bill information of the new bill to the logistics end corresponding to the interception place so as to transport the express mail to the new destination according to the new bill.

3. The method of claim 1, wherein controlling the shipment of the express item to the new destination if an intercept confirmation returned in response to an intercept request is received comprises:

if the interception confirmation information returned in response to the interception request is received, and the express mail does not meet a preset new bill forwarding condition, updating the freight bill of the express mail according to the information of a new destination of the express mail and a new receiver of the express mail;

And sending the updated waybill information corresponding to the express mail to the logistics end corresponding to the interception place so as to transport the express mail to the new destination according to the updated waybill information.

4. The method according to claim 1, wherein the determining a charging policy corresponding to the express mail according to the interception location of the express mail includes:

And determining a charging policy corresponding to the express mail according to the position relation between the issuing place corresponding to the express mail and the interception place or the position relation between the original destination corresponding to the express mail and the interception place.

5. The method according to any one of claims 1 to 4, wherein said forwarding and back-pricing the express mail according to a billing policy corresponding to the express mail, an interception location of the express mail, and a new destination of the express mail, comprises:

Determining forwarding return expense corresponding to the express mail according to the charging strategy corresponding to the express mail;

Determining a new freight corresponding to the express mail according to the interception place of the express mail and a new destination of the express mail;

obtaining discount information of an initiator corresponding to the forwarding return request according to the initiator identifier of the initiator corresponding to the forwarding return request;

And carrying out forwarding, returning and pricing on the express according to the forwarding, returning and price of the express, the new freight and the discount information corresponding to the express.

6. The method according to any one of claims 1 to 4, wherein said estimating the interception place of said express item according to the logistics information of said express item comprises:

determining the latest update time of the logistics information of the express mail;

determining a time difference between a current time and the latest update time;

If the time difference is larger than a time length threshold, determining that the express mail has reached the place last time according to the logistics information of the express mail; according to the preset transport path corresponding to the express mail, determining the next station which has reached the place last time on the preset transport path as the interception place of the express mail;

and if the time difference is not greater than a time length threshold, determining the last reached place of the express mail as the interception place of the express mail.

7. The method according to any one of claims 1 to 4, wherein said estimating the interception place of said express item according to the logistics information of said express item comprises:

if the express mail is determined to be signed according to the logistics information of the express mail, acquiring address information of an original destination corresponding to the express mail;

And taking the website closest to the original destination as the interception place of the express mail according to the address information of the original destination.

8. A mail return device for a mail, comprising:

the forwarding return request acquisition module is used for acquiring a forwarding return request of the express; the forwarding return request includes a manifest identification of the express mail and a new destination of the express mail;

the logistics information acquisition module is used for acquiring logistics information of the express according to the express bill identifier;

the interception area estimating module is used for estimating the interception area of the express according to the logistics information of the express;

the charging policy determining module is used for determining a charging policy corresponding to the express mail according to the interception place of the express mail;

The forwarding and returning price calculating module is used for forwarding and returning price calculating the express according to a charging strategy corresponding to the express, an interception place of the express and a new destination of the express;

the interception request sending module is used for responding to successful forwarding and returning price calculation of the express mail and sending an interception request to a logistics end corresponding to an interception place corresponding to the express mail;

And the control module is used for controlling the express delivery to the new destination if receiving the interception confirmation information returned in response to the interception request.

9. An electronic device, comprising:

A processor;

A memory having stored thereon computer readable instructions which, when executed by the processor, implement the method of any of claims 1 to 7.

10. A computer readable storage medium having computer readable instructions stored thereon, which when executed by a processor, implement the method of any of claims 1 to 7.