CN113780926A - Article order processing method, device and system - Google Patents

Article order processing method, device and system Download PDF

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CN113780926A
CN113780926A CN202110188550.0A CN202110188550A CN113780926A CN 113780926 A CN113780926 A CN 113780926A CN 202110188550 A CN202110188550 A CN 202110188550A CN 113780926 A CN113780926 A CN 113780926A
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compensation
item
information
target
order
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常向利
刘征
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Beijing Jingdong Zhenshi Information Technology Co Ltd
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Beijing Jingdong Zhenshi Information Technology Co Ltd
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    • G—PHYSICS
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    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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    • G06Q10/083—Shipping
    • G06Q10/0832—Special goods or special handling procedures, e.g. handling of hazardous or fragile goods
    • G—PHYSICS
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    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0837—Return transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales

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Abstract

The application discloses an article order processing method and device. One embodiment of the method comprises: receiving a compensation request for a target item in an item order during delivery of the item in the item order, the compensation request comprising: compensation information; determining a pre-compensation condition of the target object based on the object information of the target object; detecting whether the compensation information meets a pre-compensation condition; and if the pre-compensation condition is met, compensating the target object by taking the compensation information as target compensation information. This embodiment enhances the customer experience.

Description

Article order processing method, device and system
Technical Field
The present application relates to the field of data processing technologies, and in particular, to the field of logistics distribution technologies, and in particular, to a method, an apparatus, a system, an electronic device, and a computer-readable medium for processing an item order.
Background
When some damage conditions which do not affect the use of some products in the process of transporting and distributing some products to the customers occur in the order, if the customers reject all the products, the goods can be reversely transported, and the spare part warehouse is discounted for sale.
For special fresh products, such as fresh products, due to non-objective reasons, when the deterioration conditions such as thawing and rotting occur in individual product types, if a customer rejects all the products, after all the products in an order are returned to a warehouse, the non-deteriorated products except the deteriorated products may also deteriorate and cannot be sold for the second time, and the product loss of a merchant is increased.
Disclosure of Invention
The embodiment of the application provides an article order processing method, an article order processing device, an article order processing system, electronic equipment and a computer readable medium.
In a first aspect, an embodiment of the present application provides an item order processing method, including: receiving a compensation request for a target item in an item order during delivery of the item in the item order, the compensation request comprising: compensation information; determining a pre-compensation condition of the target object based on the object information of the target object; detecting whether the compensation information meets a pre-compensation condition; and if the pre-compensation condition is met, compensating the target object by taking the compensation information as target compensation information.
In some embodiments, the article information includes: the property value of the article and the authority value of the target article delivered by the deliverer, and the compensation information comprises: compensating the attribute value, and pre-compensating conditions including: the compensation attribute value is less than or equal to the minimum of the item attribute value and the weight value.
In some embodiments, the compensating the target object using the compensation information as the target compensation information includes: in response to determining that the item information includes configuration information for online payment of the target item, a reimbursement order premised on the online payment is generated based on the target compensation information.
In some embodiments, the compensating the target object using the compensation information as the target compensation information includes: in response to determining that the item information includes configuration information for a payment on delivery of the target item, generating a payment order based on the payment on delivery based on the target compensation information; and issuing a payment order.
In some embodiments, the above method further comprises: and generating and displaying prompt information for modifying the compensation information in response to detecting that the compensation information does not meet the pre-compensation rule.
In some embodiments, the above method further comprises: receiving an information query request for an item in an item order; and issuing the article information of the articles in the article order so that the distributor sends a compensation request through the terminal equipment based on the issued article information.
In a second aspect, an embodiment of the present application provides an item order processing method, including: in the process of delivering the goods of the goods order, if the target goods in the goods are damaged, generating a compensation request of the target goods; and sending a compensation request to the server to enable the server to implement the method for compensating the target item according to any implementation mode of the first aspect.
In a third aspect, an embodiment of the present application provides an article order processing apparatus, including: a receiving unit configured to receive a compensation request for a target item in an item order during delivery of the item in the item order, the compensation request including: compensation information; a determination unit configured to determine a pre-compensation condition for the target item based on item information of the target item; a detection unit configured to detect whether the compensation information satisfies a pre-compensation condition; and the compensation unit is configured to compensate the target object by taking the compensation information as target compensation information when the compensation information meets the pre-compensation condition.
In some embodiments, the article information includes: the property value of the article and the authority value of the target article delivered by the deliverer, and the compensation information comprises: compensating the attribute value, and pre-compensating conditions including: the compensation attribute value is less than or equal to the minimum of the item attribute value and the weight value.
In some embodiments, the compensation unit includes: a reimbursement module configured to generate a reimbursement order based on the target compensation information premised on the online payment in response to determining that the item information includes configuration information for the online payment for the target item.
In some embodiments, the compensation unit includes: a payment module configured to generate a payment order premised on the payment-on-delivery based on the target compensation information in response to determining that the item information includes configuration information for the payment-on-delivery of the target item; an issuing module configured to issue a payment order.
In some embodiments, the above apparatus further comprises: and the prompting unit is configured to generate and issue prompt information for modifying the compensation information in response to detecting that the compensation information does not meet the pre-compensation condition.
In some embodiments, the above apparatus further comprises: the query unit is configured to receive an information query request for an item in an item order; and the issuing unit is configured to issue the item information of the items in the item order, so that the distributor sends a compensation request through the terminal equipment based on the issued item information.
In a fourth aspect, an embodiment of the present application provides an item order processing system, including: a terminal device and a server; in the process of delivering the goods of the goods order, if a target goods in the goods is damaged, the terminal equipment generates a compensation request of the target goods and sends the compensation request to the server; the server implements the method described in any implementation of the first aspect to compensate the target item.
In a fifth aspect, an embodiment of the present application provides an electronic device, including: one or more processors; a storage device having one or more programs stored thereon; when the one or more programs are executed by the one or more processors, the one or more processors are caused to implement the method as described in any implementation of the first aspect.
In a sixth aspect, embodiments of the present application provide a computer-readable medium on which a computer program is stored, which when executed by a processor, implements the method as described in any of the implementations of the first aspect.
According to the method and the device for processing the article order, firstly, a compensation request for a target article in the article order is received in the article delivery process in the article order; secondly, determining a preposed compensation condition of the target object based on the object information of the target object; and finally, after the compensation information in the compensation request meets the pre-compensation condition, compensating the target object by taking the compensation information as target compensation information. Therefore, in the process of configuring the article information, the distributor can be endowed with compensation authority to compensate the target commodity when the compensation information in the compensation request sent by the distributor meets the preposed compensation condition, so that the compensation is preposed to the distribution link, the shopping experience of the user is improved, the compensation flow of the order is optimized, the time for the customer to settle the claim is shortened, the distribution efficiency of the distributor is improved, and the appropriate putting rate of damaged or deteriorated order articles is improved.
Drawings
Other features, objects and advantages of the present application will become more apparent upon reading of the following detailed description of non-limiting embodiments thereof, made with reference to the accompanying drawings in which:
FIG. 1 is an exemplary system architecture diagram in which one embodiment of the present application may be applied;
FIG. 2 is a flow diagram of one embodiment of an item order processing method according to the present application;
FIG. 3 is a flow diagram of another embodiment of an item order processing method according to the present application;
FIG. 4 is a schematic block diagram of an embodiment of an item order processing apparatus according to the present application;
FIG. 5 is a block diagram of an embodiment of an item order processing system according to the present application;
FIG. 6 is a schematic block diagram of an electronic device suitable for use in implementing embodiments of the present application.
Detailed Description
The present application will be described in further detail with reference to the following drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the relevant invention and not restrictive of the invention. It should be noted that, for convenience of description, only the portions related to the related invention are shown in the drawings.
It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present application will be described in detail below with reference to the embodiments with reference to the attached drawings.
Fig. 1 illustrates an exemplary system architecture 100 to which the item order processing method of the present application may be applied.
As shown in fig. 1, the system architecture 100 may include terminal devices 101, 102, 103, a network 104, and a server 105. The network 104 serves as a medium for providing communication links between the terminal devices 101, 102, 103 and the server 105. The network 104 may include various connection types, and typically may include wireless communication links and the like.
The terminal devices 101, 102, 103 interact with a server 105 via a network 104 to receive or send messages or the like. Various communication client applications, such as an instant messaging tool, a mailbox client, and the like, may be installed on the terminal devices 101, 102, and 103; the terminal devices 101, 102 may also be a multi-function terminal, which may implement automatic transfer of electronic funds, and have functions of supporting consumption, pre-authorization, balance inquiry, transfer, and the like.
The terminal devices 101, 102, 103 may be hardware or software; when the terminal apparatuses 101, 102, and 103 are hardware, they may be article distribution apparatuses having communication and control functions, and the article distribution apparatuses may communicate with the server 105. When the terminal devices 101, 102, 103 are software, they can be installed in the article distribution device; the terminal devices 101, 102, 103 may be implemented as a plurality of software or software modules (e.g., software or software modules for providing distributed services) or as a single software or software module. And is not particularly limited herein.
The server 105 may be a server that provides various services, such as a background server that performs item order processing for an item purchasing system on the terminal devices 101, 102, 103. The background server may analyze and process the related information (compensation request) of the target item in each item order in the network, and feed back a processing result (such as a generated payment order or a generated reimbursement order for the target item) to the terminal device.
The server may be hardware or software. When the server is hardware, it may be implemented as a distributed server cluster formed by multiple servers, or may be implemented as a single server. When the server is software, it may be implemented as multiple pieces of software or software modules (e.g., software or software modules used to provide distributed services), or as a single piece of software or software module. And is not particularly limited herein.
It should be noted that the item order processing method provided by the embodiment of the present application is generally executed by the server 105.
It should be understood that the number of terminal devices, networks, and servers in fig. 1 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.
Referring to FIG. 2, a flow 200 of one embodiment of an item order processing method according to the present application is shown, the item order processing method comprising the steps of:
step 201, during the item delivery process of the item order, a compensation request for the target item in the item order is received, and then step 202 is executed.
Wherein the compensation request comprises: and compensating the information.
In this embodiment, a server (for example, the server 105 shown in fig. 1) on which the item order processing method operates may receive a compensation request of the target item sent by a terminal device (for example, the terminal devices 101, 102, and 103 shown in fig. 1) through a wired connection manner or a wireless connection manner. The compensation request may include the target item identifier, compensation information, and a source address and a destination address of the compensation information. Here, the destination address may be an address of a server for receiving the compensation information, and the destination address may be an address of a terminal device for transmitting the compensation information, the target item being identified as a mark (such as an ID) for identifying the target item.
In this embodiment, the executive body on which the item order processing method is executed may monitor whether the item of the item order is in the process of delivery through operations of the delivery person (for example, when the item order is delivered, the delivery person scans and uploads the item in the item order to the order delivery system).
In this embodiment, the compensation information is used to represent what type of compensation is performed on the target item, for example, the compensation information is that money compensation needs to be performed on the target item, or quantity compensation needs to be performed on the target item. The compensation information may also characterize how the target item is compensated, such as, for example, compensating for the amount or amount of the item itself, compensating for the target item with another item (e.g., replacing a type a item with two type B items).
The target item refers to an item to be compensated in the item order, and in this embodiment, the target item may be an item that is damaged (an item that is lost but does not affect the use of the item or a part of the distributed fresh items is degraded) in the distribution process.
In this embodiment, a certain compensation authority may be issued to the terminal device or a distributor who distributes the item order, so that when the target item in the item order is damaged, a compensation request related to the target item is sent to the execution main body on which the item order processing method is executed.
It should be noted that, for the articles which are not damaged seriously and do not affect the normal use of the articles or are partly fresh and deteriorated, the distributor can negotiate with the customer of the article order form, and perform the pre-payment (the payment in the article distribution link) by the main body, so that the customer signs the article order form and completes the article order form transaction. Further, the goods order with the pre-paid claim can be identified in advance, and the distributor determines whether the current goods order can be pre-paid or not based on the identification of the goods order.
In some optional implementations of this embodiment, the method may further include:
receiving an information query request for an item in an item order; and issuing the article information of the articles in the article order so that the distributor sends a compensation request through the terminal equipment based on the issued article information.
In this optional implementation, the article information of the article may include: the method comprises the steps that the identification of each article of an article order, the attribute value of the article corresponding to each article identification and the configuration information of each article are obtained; the article configuration information includes: the payment information of the commodity transaction, whether the commodity can be pre-paid and other configuration information. In this embodiment, the item transaction payment information includes: online payment or cash on delivery.
In the process of delivering the item of the item order, the deliverer may first send an information query request for the item in the item order to the executive main body, obtain item information for each item in the item order, determine compensation information based on the item information, and then initiate the compensation request through the terminal device.
According to the item order processing method provided by the optional implementation mode, in the item delivery process of the item order, the information query request for the item in the item order is received, and the item information of the item in the item order is issued, so that a deliverer can quickly and accurately determine the item information of the target item, and a reliable information basis is provided for pre-reimbursement.
It should be noted that, the damage of the target item may also be tested by the terminal device having the damage testing component, and based on the damage condition of the target item, a compensation request is sent to the execution main body, so as to complete the pre-payment to the customer automatically, and let the customer sign for the item order, and complete the item order transaction.
Step 202, determining the pre-compensation condition of the target item based on the item information of the target item, and then executing step 203.
In this embodiment, for the property of the article itself, the compensation information may include: a compensation attribute value, the compensation attribute value being an attribute value that characterizes a value attribute of the target product, the compensation attribute may include: the number of target items, the price of the target items, the weight of the target items, the size of the target items, and the like. In order to realize the compensation of the target object, correspondingly, for the compensation information, the object information comprises: an item attribute value.
When the target commodity is subjected to pre-paid compensation, because the compensation attribute value must not be greater than the item attribute value, optionally, the pre-paid compensation condition may be set as: the compensation attribute value is less than or equal to the item attribute value.
For the example of issuing the compensation authority to the distributor, the article information includes: the property value of the article and the authority value of the target article distributed by the distributor are generally smaller than the property value of the article, and optionally, the pre-compensation condition can be set as follows: the compensation value is less than or equal to the authority value for the target item to be delivered by the dispenser.
In some optional implementations of this embodiment, for an example in which the compensation right is issued to the distributor, the article information includes: the property value of the article and the authority value of the target article delivered by the deliverer, and the pre-compensation condition comprises the following steps: the compensation attribute value is less than or equal to the minimum of the item attribute value and the weight value.
In this alternative implementation, the dispatcher authority value may be set according to a unified rule based on the type of the item in the item order. For example, the value of the item may not be exceeded by the compensation for the fresh item in the distributor authority value and the upper limit is no greater than 100.
Further, upon meeting the distributor authority value, the distributor can communicate with the customer the compensation attribute value of the specific target object on site, for example, the compensation attribute value is greater than zero and less than or equal to 100.
In this optional implementation, the compensation attribute value is set to be less than or equal to the minimum value between the item attribute value and the right limit value, so that the right of the item provider can be guaranteed to the maximum extent while the target item is paid.
Step 203, detecting whether the compensation information meets a pre-compensation condition; if the pre-compensation condition is satisfied, then step 204 is performed.
In this embodiment, different kinds of articles may have different compensation information, and for different kinds of articles, the pre-compensation condition may be different because the article attribute value or the right value given to the distributor to distribute the articles is different.
In this embodiment, when the pre-compensation condition is not satisfied, optionally, the compensation for the target product may be directly exited.
In some optional implementations of this embodiment, the method further includes: and generating prompt information for modifying the compensation information in response to the fact that the compensation information does not meet the pre-compensation condition, and issuing the prompt information to a request end sending a compensation request.
In the optional implementation mode, when the compensation information does not meet the pre-compensation condition, the compensation information initiated by the compensation request initiating terminal is unreasonable, so that a distributor at the compensation request initiating terminal can be prompted conveniently and quickly by modifying the prompt information of the compensation information.
In the optional implementation mode, when the pre-compensation condition is not met, the prompt information for modifying the compensation information is generated and issued, so that a distributor or terminal equipment can modify the compensation information in the compensation request in time, and the convenience of target object compensation is improved.
And 204, compensating the target object by taking the compensation information as target compensation information.
In this embodiment, the target item is compensated in different ways based on different payment ways of the item order (the payment way may be obtained through item configuration information in item information of the item). For example, if the item configuration information of the target item is online payment, the target item may be compensated through the online payment.
Optionally, when the compensation information includes quantity compensation for the target item, compensating the target item using the compensation information as the target compensation information includes: and issuing the target compensation information to enable the distributor to compensate the target articles according to the quantity requirement in the target compensation information. In this embodiment, the target compensation information may be issued to the terminal device, so as to allow the distributor to compensate the customer according to the compensation amount requirement in the target compensation information. Before the compensation, the distributor needs to prepare a preset quantity of target objects in advance so as to compensate the target objects in time when the target objects are damaged.
In some optional implementations of this implementation, compensating the target item using the compensation information as the target compensation information includes: in response to determining that the item information includes configuration information for a payment on delivery of the target item, generating a payment order based on the payment on delivery based on the target compensation information; and issuing a payment order.
In this optional implementation manner, the payment method of the item order is that of each item, and the item information may also be preset with configuration information of the item, where the configuration information includes: online payment and cash on delivery. When the configuration information is the payment for delivery, the payment order generated by the execution main body is the order after the compensation value corresponding to the target compensation information is removed.
For example, in the distribution link, the customer needs to pay for the target item by cash for 100 yuan, if the pre-paid payment is generated, if the compensation value corresponding to the target compensation information is 20 yuan, the target item in the generated payment order is 80 yuan, and the distributor only needs to receive 80 yuan from the customer at the distribution site.
According to the method for compensating the target object, when the object information comprises the configuration information of the payment on delivery of the target object, the payment order on the premise of the payment on delivery is generated, the payment order is issued to the compensation request issuing end, the payment order can be updated in real time based on the compensation request, the target object with damage is compensated, the user experience is improved, the time for customer claim settlement is shortened, the distribution efficiency of a distributor is improved, and the appropriate investment rate of damaged or deteriorated order objects is improved.
In some optional implementations of this implementation, compensating the target item using the compensation information as the target compensation information includes: in response to determining that the item information includes configuration information for online payment of the target item, a reimbursement order premised on the online payment is generated based on the target compensation information.
In this alternative implementation, the customer has previously paid a fee for the target item. When the distribution link carries out the front payment, refund is needed to be given to the client.
For example, the customer pays 100 yuan online for the target item, and pays 20 yuan before the distribution link is determined by the target compensation information, namely, the customer needs to apply for a refund of 20 yuan. The execution main body can carry out a plurality of payment refund processes to refund for 20 yuan for the client and refund for the client through an original payment mode.
According to the method for compensating the target object provided by the optional implementation mode, when the object information comprises the configuration information of the online payment of the target object, a claim payment order on the premise of the online payment is generated, and the client is paid in an online payment mode in an original way, so that the method is simple and convenient to operate. User experience is improved, the time for customer claim settlement is shortened, the distribution efficiency of distributors is improved, and the appropriate investment rate of damaged or deteriorated order articles is improved.
Alternatively, after a dividend order premised on online payment is generated, a multi-payment refund process may be set based on the dividend order, and after the refund process is completed, notification information of the completion of the dividend may be issued to the customer.
It should be noted that the execution body on which the item order processing method is executed may include: the terminal station long workbench and the machine account operating system are used, wherein the terminal station long workbench can acquire the article information of the target article, and the preposed compensation condition of the target article is determined based on the article information of the target article; and detecting whether the compensation information meets the pre-compensation condition, taking the compensation information as target compensation information when the pre-compensation condition is met, and sending the target compensation information to the standing book operating system.
In this embodiment, after the distributor initiates the compensation request, the long workbench of the terminal station checks whether the pre-compensation condition is met, so as to prevent random or multiple application situations. If the station leader fails to pass the audit, the distributor can apply for the process again or the process is rejected.
And the long workbench of the terminal station audits the passed compensation request and sends target compensation information to the account operating system in real time, so that the account operating system starts a reimbursement processing flow after receiving the target compensation information.
In the reimbursement processing flow, the standing book operating system can compensate the target commodity by adding a front reimbursement collection record in the real payment record of the item order.
Specifically, the standing book operating system detects whether configuration information in the article information is online payment or cash on delivery based on the article information of the target article; optionally, the ledger operating system may also detect whether the target item is an online payment or a cash-in-good based on configuration information of the item order.
The detection result of the standing book system is that the article order is an order for online payment, a claim payment order on the premise of online payment is generated, a multi-payment refund process is set, a client of the article order is paid online directly, a terminal station long workbench is informed, and a claim payment notice is issued to the client of the article order by the terminal station long workbench.
The detection result of the standing book system is that the item order is a pay-to-delivery order, that is, the order which needs to be paid by the customer when the item order is delivered is obtained, the payment order is obtained by performing real-time collection, reconciliation reduction and exemption and receivability through the front-end claim payment collection record, and the payment order is issued to a point of sale (POS) direct connection system. And the distributor calls the POS direct connection system through terminal equipment (such as a terminal payment all-in-one machine) to obtain the latest amount to be paid after the deduction, so that the on-site payment is realized for the customer.
According to the article order processing method, the processing flow of pre-paid claims is built for damaged or deteriorated goods, the rejected order quantity is reduced, the appropriate investment rate is improved, and the platform or merchant cost is reduced. The negotiation process of the service field of the distributor, the client, the platform or the merchant is optimized, the communication time of several parties is reduced through the front claims, the waiting time of the distributor is reduced, and meanwhile, the client experience is improved. The client is paid on site, and the client experience is improved. The client is directly paid by the paying front end aiming at the cash order, namely the order paid online by the client. The customer is paid with a payment deduction for back-end orders, i.e. orders that require the customer to pay at the time of delivery.
According to the item order processing method provided by the embodiment of the application, firstly, a compensation request for a target item in an item order is received in the item delivery process in the item order; secondly, determining a preposed compensation condition of the target object based on the object information of the target object; and finally, after the compensation information in the compensation request meets the pre-compensation condition, compensating the target object by taking the compensation information as target compensation information. Therefore, in the process of configuring the article information, the distributor can be endowed with compensation authority to compensate the target commodity when the compensation information in the compensation request sent by the distributor meets the preposed compensation condition, so that the compensation is preposed to the distribution link, the shopping experience of the user is improved, the compensation flow of the order is optimized, the time for the customer to settle the claim is shortened, the distribution efficiency of the distributor is improved, and the appropriate putting rate of damaged or deteriorated order articles is improved.
Referring to FIG. 3, a flow 300 of another embodiment of an item order processing method according to the present application is shown, the item order processing method comprising the steps of:
step 301, in the process of delivering the item of the item order, if the target item in the item is damaged, a compensation request for the target item is generated.
In this embodiment, the execution entity (for example, the terminal devices 101, 102, and 103 shown in fig. 1) on which the item order processing method operates may monitor in real time whether the item of the item order is in the process of delivery through an operation of a delivery person (for example, when the item order is delivered, the delivery person scans a code of the item in the item order and uploads the scanned code to the order delivery system).
Further, the determination of whether the target item is damaged or not may be manually detected by a dispenser, and the execution subject is triggered to determine that the target item is damaged. Of course, the execution main body can also be provided with a damage testing component, the execution main body tests whether the target object is damaged through the testing component, and the compensation request is generated based on the damage condition of the target object.
Step 302, a compensation request is sent to the server, so that the server compensates the target commodity.
In this embodiment, the server may compensate the target item by implementing the item order processing method described in any of the foregoing implementation manners.
In this embodiment, the server may compensate the target product by using the method described in the embodiment of fig. 2. For a specific real-time process, reference may be made to the related description of the embodiment in fig. 2, which is not described herein again.
In the article order processing method provided by this embodiment, in the article delivery process of the article order, if an article is damaged, a compensation authority is set for a deliverer, so that a compensation request is sent to a server through a terminal device, and the server compensates a target article. Therefore, the after-sale link paying process can be prepositioned to a goods distribution site, the user experience is improved, and the goods appropriate delivery rate is ensured.
With further reference to fig. 4, as an implementation of the methods shown in the above-mentioned figures, the present application provides an embodiment of an article order processing apparatus, which corresponds to the embodiment of the method shown in fig. 2, and which can be applied to various electronic devices.
As shown in fig. 4, an embodiment of the present application provides an item order processing apparatus 400, the apparatus 400 including: receiving section 401, determining section 402, detecting section 403, and compensating section 404. The receiving unit 401 may be configured to receive a compensation request for a target item in an item order during the item delivery process in the item order, where the compensation request includes: and compensating the information. The determining unit 402 may be configured to determine a pre-compensation condition for the target item based on the item information of the target item. The detecting unit 403 may be configured to detect whether the compensation information satisfies a pre-compensation condition. The compensation unit 404 may be configured to compensate the target item with the compensation information as the target compensation information when the compensation information satisfies the pre-compensation condition.
In the present embodiment, in the article order processing apparatus 400, the specific processes of the receiving unit 401, the determining unit 402, the detecting unit 403 and the compensating unit 404 and the technical effects thereof can refer to step 201, step 202, step 203 and step 204 in the corresponding embodiment of fig. 2, respectively.
In some embodiments, the article information includes: the property value of the article and the authority value of the target article delivered by the deliverer, and the compensation information comprises: compensating the attribute value, and pre-compensating conditions including: the compensation attribute value is less than or equal to the minimum of the item attribute value and the weight value.
In some embodiments, the compensation unit 404 includes: a claims module (not shown). A reimbursement module may be configured to generate a reimbursement order based on the target compensation information premised on the online payment in response to determining that the item information includes configuration information for the online payment of the target item.
In some embodiments, the compensation unit 404 includes: a payment module (not shown), and an issuing module (not shown). Wherein the payment module may be configured to generate a payment order premised on the payment-on-delivery based on the target compensation information in response to determining that the item information includes configuration information for the payment-on-delivery of the target item. An issuing module may be configured to issue a payment order.
In some embodiments, the apparatus 400 further comprises: a presentation unit (not shown in the figure). And the prompt unit is configured to generate and issue prompt information for modifying the compensation information in response to detecting that the compensation information does not meet the pre-compensation condition.
In some embodiments, the apparatus 400 further comprises: an inquiry unit (not shown in the figure) and a sending unit (not shown in the figure). Wherein, the query unit may be configured to receive an information query request for the item in the item order. And the issuing unit can be configured to issue the item information of the items in the item order, so that the distributor can issue a compensation request through the terminal equipment based on the issued item information.
In the article order processing apparatus provided in the embodiment of the present application, first, the receiving unit 401 receives a compensation request for a target article in an article order in an article delivery process in the article order; secondly, the determining unit 402 determines a pre-compensation condition of the target item based on the item information of the target item; then, the detection unit 403 detects whether the compensation information in the compensation request satisfies the pre-compensation condition, and finally, the compensation unit 404 compensates the target item using the compensation information as the target compensation information after detecting that the compensation information in the compensation request satisfies the pre-compensation condition. Therefore, in the process of configuring the article information, the distributor can be endowed with compensation authority to compensate the target commodity when the compensation information in the compensation request sent by the distributor meets the preposed compensation condition, so that the compensation is preposed to the distribution link, the shopping experience of the user is improved, the compensation flow of the order is optimized, the time for the customer to settle the claim is shortened, the distribution efficiency of the distributor is improved, and the appropriate putting rate of damaged or deteriorated order articles is improved.
With further reference to FIG. 5, as an implementation of the methods illustrated in the above figures, the present application provides one embodiment of an item order processing system, which may correspond to the method embodiment illustrated in FIG. 2.
As shown in fig. 5, an embodiment of the present application provides an item order processing system 500, the system 500 including: terminal equipment 501 and server 502. In the process of delivering the item in the item order, the terminal device 501 generates a compensation request for the target item if the target item in the item is damaged, and sends the compensation request to the server 502. The server 502 compensates the target item based on the compensation request.
In this embodiment, the server may compensate the target item by implementing the item order processing method described in any of the foregoing implementation manners.
It will be understood that the elements described in the item order processing system 500 correspond to various steps in the method described with reference to fig. 2 or 3. Thus, the operations, features and resulting benefits described above with respect to the method are equally applicable to the item order processing system 500 and the units included therein, and are not described in detail herein.
In the article order processing system provided in this embodiment, the terminal device 501 sends a compensation request to the server if the article is damaged in the article delivery process of the article order; server 502 implements compensation for the target item. Therefore, the after-sale link paying process can be prepositioned to a goods distribution site, the user experience is improved, and the goods appropriate delivery rate is ensured.
Referring now to FIG. 6, shown is a schematic diagram of an electronic device 600 suitable for use in implementing embodiments of the present application.
As shown in fig. 6, electronic device 600 may include a processing means (e.g., central processing unit, graphics processor, etc.) 601 that may perform various appropriate actions and processes in accordance with a program stored in a Read Only Memory (ROM)602 or a program loaded from a storage means 608 into a Random Access Memory (RAM) 603. In the RAM603, various programs and data necessary for the operation of the electronic apparatus 600 are also stored. The processing device 601, the ROM 602, and the RAM603 are connected to each other via a bus 604. An input/output (I/O) interface 605 is also connected to bus 604.
Generally, the following devices may be connected to the I/O interface 605: an input device 606 including, for example, a touch screen, touch pad, keyboard, mouse, etc.; an output device 607 including, for example, a Liquid Crystal Display (LCD), a speaker, a vibrator, and the like; storage 608 including, for example, tape, hard disk, etc.; and a communication device 609. The communication means 609 may allow the electronic device 600 to communicate with other devices wirelessly or by wire to exchange data. While fig. 6 illustrates an electronic device 600 having various means, it is to be understood that not all illustrated means are required to be implemented or provided. More or fewer devices may alternatively be implemented or provided. Each block shown in fig. 6 may represent one device or may represent multiple devices as desired.
In particular, according to embodiments of the application, the processes described above with reference to the flow diagrams may be implemented as computer software programs. For example, embodiments of the present application include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method illustrated by the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network via the communication means 609, or may be installed from the storage means 608, or may be installed from the ROM 602. The computer program, when executed by the processing device 601, performs the above-described functions defined in the methods of the embodiments of the present application.
It should be noted that the computer readable medium of the embodiments of the present application may be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In embodiments of the application, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In embodiments of the present application, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: electrical wires, optical cables, RF (Radio Frequency), etc., or any suitable combination of the foregoing.
The computer readable medium may be embodied in the server; or may exist separately and not be assembled into the server. The computer readable medium carries one or more programs which, when executed by the server, cause the server to: receiving a compensation request for a target item in an item order during delivery of the item in the item order, the compensation request comprising: compensation information; determining a pre-compensation condition of the target object based on the object information of the target object; detecting whether the compensation information meets a pre-compensation condition; and if the pre-compensation condition is met, compensating the target object by taking the compensation information as target compensation information.
Computer program code for carrying out operations for embodiments of the present application may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + +, and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The units described in the embodiments of the present application may be implemented by software or hardware. The described units may also be provided in a processor, and may be described as: a processor includes a receiving unit, a determining unit, a detecting unit, and a compensating unit. Where the names of the units do not in some cases constitute a limitation of the units themselves, for example, the receiving unit may also be described as a unit configured to receive a request for compensation of a target item in an item order during delivery of the item in the item order.
The above description is only a preferred embodiment of the application and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the invention in the embodiments of the present application is not limited to the specific combination of the above-mentioned features, but also encompasses other embodiments in which any combination of the above-mentioned features or their equivalents is made without departing from the inventive concept as defined above. For example, the above features and (but not limited to) technical features with similar functions disclosed in the embodiments of the present application are mutually replaced to form the technical solution.

Claims (12)

1. A method of item order processing, the method comprising:
receiving a compensation request for a target item in an item order during delivery of the item in the item order, the compensation request comprising: compensation information;
determining a pre-compensation condition for the target item based on the item information of the target item;
detecting whether the compensation information meets the pre-compensation condition;
and if the pre-compensation condition is met, compensating the target object by taking the compensation information as target compensation information.
2. The method of claim 1, wherein the item information comprises: the property value of the object and the authority value of the target object distributed by the distributor, wherein the compensation information comprises: compensating the property values, the pre-compensation condition comprising: the compensation attribute value is less than or equal to the minimum of the item attribute value and the weight value.
3. The method of claim 1, the compensating the target item using the compensation information as target compensation information comprising:
in response to determining that the item information includes configuration information for online payment of the target item, generating a reimbursement order premised on online payment based on the target compensation information.
4. The method of claim 1, wherein the compensating the target item using the compensation information as target compensation information comprises:
in response to determining that the item information includes configuration information for a payment on delivery of the target item, generating a payment order based on the target compensation information, the payment order being premised on the payment on delivery;
and issuing the payment order.
5. The method of claim 1, further comprising:
and generating and issuing prompt information for modifying the compensation information in response to the detection that the compensation information does not meet the pre-compensation condition.
6. The method according to one of claims 1-5, the method further comprising:
receiving an information query request for an item in the item order;
and issuing the article information of the articles in the article order so that the distributor sends the compensation request through the terminal equipment based on the issued article information.
7. A method of item order processing, the method comprising:
in the process of delivering the goods of the goods order, if a target goods in the goods is damaged, generating a compensation request of the target goods;
sending the compensation request to a server to enable the server to implement the item order processing method according to any one of claims 1 to 6 to compensate the target item.
8. An item order processing apparatus, the apparatus comprising:
a receiving unit configured to receive a compensation request for a target item in an item order during delivery of the item in the item order, the compensation request comprising: compensation information;
a determination unit configured to determine a pre-compensation condition for the target item based on item information of the target item;
a detection unit configured to detect whether the compensation information satisfies the pre-compensation condition;
a compensation unit configured to compensate the target object with the compensation information as target compensation information when the compensation information satisfies a pre-compensation condition.
9. The apparatus of claim 8, wherein the item information comprises: the property value of the object and the authority value of the target object distributed by the distributor, wherein the compensation information comprises: compensating the property values, the pre-compensation condition comprising: the compensation attribute value is less than or equal to the minimum of the item attribute value and the weight value.
10. An item order processing system, the system comprising: a terminal device and a server;
the terminal equipment generates a compensation request of a target object if the target object in the object is damaged in the object delivery process of an object order and sends the compensation request to the server;
the server implements the item order processing method according to any one of claims 1 to 6 to compensate the target item based on the compensation request.
11. An electronic device, comprising:
one or more processors;
a storage device having one or more programs stored thereon;
when executed by the one or more processors, cause the one or more processors to implement the method of any one of claims 1-6.
12. A computer-readable medium, on which a computer program is stored which, when being executed by a processor, carries out the method according to any one of claims 1-6.
CN202110188550.0A 2021-02-19 2021-02-19 Article order processing method, device and system Pending CN113780926A (en)

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