CN112101965A - Commodity after-sale processing method and device, electronic equipment and readable storage medium - Google Patents
Commodity after-sale processing method and device, electronic equipment and readable storage medium Download PDFInfo
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
- G06Q10/0837—Return transactions
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/38—Payment protocols; Details thereof
- G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
- G06Q20/407—Cancellation of a transaction
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
Abstract
The disclosure provides a commodity after-sale processing method and device, electronic equipment and a readable storage medium, and belongs to the technical field of computers. The after-sale processing method of the commodity comprises the following steps: the method comprises the steps of responding to after-sale application information sent by a user terminal, and obtaining order information of after-sale commodities in the after-sale application information; judging whether the after-sale commodity is delivered based on the order information; if the goods are not delivered, the money is automatically refunded and the warehouse is informed of stopping delivery; if the goods are delivered, judging whether the sold goods arrive at a receiving address; and if the goods do not arrive at the goods receiving address, automatically refunding, intercepting the logistics, and sending feedback information of successful interception to the warehouse. And the automatic treatment of after-sale commodities is realized.
Description
Technical Field
The present disclosure relates to the field of computers, and in particular, to an after-sale processing method for a commodity, an after-sale processing apparatus for a commodity, an electronic device, and a readable storage medium.
Background
With the development of the e-commerce industry, the types and frequency of online shopping are higher and higher, but because people can only watch and cannot touch objects, people occasionally receive commodities which are not expected by themselves, and therefore the after-sale of the commodities becomes an indispensable e-commerce business.
Because the number of after-sales commodities is large, the types of after-sales commodities are various, and the pressure of manual processing is increasing, how to rapidly and intelligently process the after-sales commodities of different types becomes a problem to be solved urgently for an e-commerce platform.
Disclosure of Invention
The present disclosure is directed to solve at least one of the technical problems of the related art, and provides an after-sales processing method for a commodity, an after-sales processing apparatus for a commodity, an electronic device, and a readable storage medium.
In a first aspect, an embodiment of the present disclosure provides a method for after-sales processing of a commodity, including:
responding to after-sale application information sent by a user terminal, and acquiring order information of after-sale commodities in the after-sale application information, wherein the order information comprises receiving address information;
judging whether the sold goods are delivered based on the order information;
if the goods are not delivered, the money is automatically refunded and the warehouse is informed of stopping delivery;
if the goods are delivered, judging whether the sold goods arrive at a receiving address;
and if the goods receiving address is not reached, automatically refunding, intercepting the logistics, and sending feedback information of successful interception to the warehouse.
Optionally, intercepting the stream comprises:
monitoring a pick-up notification message for a transaction order, and judging the state of a warehouse operation order related to the transaction order;
and if the warehouse operation order is judged to be in the ex-warehouse state, sending an interception instruction to a distribution service party.
Optionally, if the goods have been delivered, determining whether the after-sale goods arrive at the delivery address, and then further comprising:
and if the goods receiving address is reached, informing the warehouse to check the received after-sales goods after the after-sales goods are received, automatically refunding after the checking is passed, and sending an instruction for changing the inventory to the warehouse.
Optionally, before the obtaining, in response to the after-sale application information sent by the user terminal, order information of the after-sale product in the after-sale application information, the method for after-sale processing of the product further includes:
responding to the after-sale application information sent by the user terminal, and inquiring credit information of the user;
and if the credit information of the user does not meet the appointed conditions, terminating the after-sale.
Optionally, after determining whether the after-sale product arrives at the receiving address, the method for after-sale processing of the product further includes:
if the goods receiving address is reached, responding to compensation application information sent by the user terminal, and checking the compensation application information;
if the audit is passed, automatically returning the compensation amount; wherein the compensation application information comprises image information and/or text information.
In a second aspect, an embodiment of the present disclosure provides an apparatus for after-sale processing of goods, including:
the acquisition module is configured to respond to after-sale application information sent by a user terminal, and acquire order information of after-sale commodities in the after-sale application information, wherein the order information comprises receiving address information;
a first judgment module configured to judge whether the after-market commodity has been shipped based on the order information;
the first processing module is configured to automatically refund and inform the warehouse to stop delivery if the delivery is not performed;
the second judgment module is configured to judge whether the sold goods arrive at a receiving address or not if the goods are delivered;
and the second processing module is configured to automatically refund if the goods receiving address is not reached, intercept the logistics and send feedback information of successful interception to the warehouse.
Optionally, the second processing module is further configured to:
monitoring a pick-up notification message for a transaction order, and judging the state of a warehouse operation order related to the transaction order; and if the warehouse operation order is judged to be in the ex-warehouse state, sending an interception instruction to a distribution service party.
Optionally, the after-market treatment device for goods further comprises:
and the third processing module is configured to inform the warehouse to check the received after-sale commodities after the after-sale commodities are received if the receiving address is reached, automatically refund after the after-sale commodities are checked to pass, and send an instruction for changing the inventory to the warehouse.
Optionally, the after-market treatment device for goods further comprises:
a credit inquiry module configured to inquire credit information of a user in response to the after-sale application information sent by the user terminal;
a fourth processing module configured to terminate the after-sales service if the credit information of the user does not satisfy the agreed conditions.
Optionally, the after-market treatment device for goods further comprises:
the amount return module is configured to respond to compensation application information sent by the user terminal and audit the compensation application information; if the audit is passed, automatically returning the compensation amount; wherein the compensation application information comprises image information and/or text information.
In a third aspect, an embodiment of the present disclosure provides an electronic device, including:
one or more processors;
storage means for storing one or more programs;
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the article of manufacture after-market processing methods described above.
In a fourth aspect, embodiments of the present disclosure provide a computer-readable storage medium storing a computer program, which when executed by a processor, implements the after-market processing method for an article of manufacture described above.
Drawings
Fig. 1 is a schematic flow chart illustrating an after-sales processing method for a commodity according to an embodiment of the present disclosure;
FIG. 2 is a schematic flow chart illustrating another method of after-market processing of merchandise in accordance with an embodiment of the present disclosure;
FIG. 3 is a flow chart of a further method of after-market processing of a commodity in accordance with an embodiment of the present disclosure;
FIG. 4 is a schematic structural diagram of an after-market processing apparatus for merchandise according to an embodiment of the present disclosure;
FIG. 5 is a schematic diagram of an alternative embodiment of an after-market treatment apparatus for merchandise according to the present disclosure;
fig. 6 is a schematic structural diagram of an electronic device according to an embodiment of the disclosure.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention. It should be noted that the embodiments and features of the embodiments in the present application may be arbitrarily combined with each other without conflict.
The main execution body of the after-sale processing method of the commodity in the disclosure is a channel end, and the channel end specifically includes, but is not limited to, a server, a portable computer, a desktop computer, and the like.
Fig. 1 is a schematic flow chart of an after-sale processing method of a commodity in an embodiment of the present disclosure, and as shown in fig. 1, the after-sale processing method of a commodity includes:
s101, in response to the after-sale application information sent by the user terminal, obtaining order information of after-sale commodities in the after-sale application information, wherein the order information comprises receiving address information.
In this embodiment, the channel end obtains order information of after-sales commodities in the after-sales application information in response to the after-sales application information sent by the user terminal, where the channel end may be a sales platform for providing commodities to the user, specifically, an e-commerce platform such as naobao, jingdong, and zhuoduo, and the user terminal includes but is not limited to a mobile phone, a computer, and the like.
In this embodiment, a user may select a commodity that needs to be sold at a user terminal, and send an after-sale application message to a server at a channel end through the user terminal, where the server at the channel end responds to the after-sale application message sent by the user terminal, and finds order information of the after-sale commodity according to the information of the after-sale commodity in the after-sale application message, where the order information may include information such as a price, a quantity, a transaction time, a receiving address, and a logistics state of the after-sale commodity.
S102, judging whether the sold goods are delivered or not based on the order information.
In this embodiment, the channel end determines whether the after-market item has been shipped based on the order information. Specifically, the channel side obtains logistics state information from the order information, judges whether the sold commodity is delivered or not based on the logistics state information, and obtains the state information of the commodity, wherein the state information of the commodity comprises but is not limited to the delivered state information and the non-delivered state information.
And S103, if the goods are not delivered, automatically refunding and informing the warehouse to stop delivering the goods.
In this embodiment, if the channel end obtains the status information that the sold goods are not delivered, the payment corresponding to the sold goods is automatically returned, the delivery stop information is sent to the warehouse, the warehouse stops sending the goods after receiving the delivery stop information, and the quantity of the goods is counted again.
And S104, if the goods are delivered, judging whether the sold goods arrive at a receiving address.
In this embodiment, if the channel obtains the status information of the sold goods, it determines whether the sold goods arrives at the receiving address according to the receiving address information in the order.
And S105, if the goods do not arrive at the goods receiving address, automatically refunding, intercepting the logistics, and sending feedback information of successful interception to the warehouse.
In this embodiment, if the after-sales commodity does not reach the receiving address, the channel end automatically returns the payment corresponding to the after-sales commodity, intercepts the logistics, sends feedback information of successful interception to the warehouse, and re-counts the quantity of the commodities after the warehouse receives the feedback information of successful interception.
In an optional implementation manner of this embodiment, intercepting the stream includes: the channel end monitors the order interception notification message aiming at the trading order and judges the state of the warehouse operation order related to the trading order; and if the warehouse-out operation order is judged to be in the warehouse-out state, sending an interception instruction to a distribution service party. Wherein the order interception notification message includes refund request information of the user. The interception instruction can carry corresponding identifications such as a transaction order number, a warehouse operation order number and the like. The distribution service side is a logistics enterprise entrusted by a channel end, such as Shunfeng, Yuantong, Shentong and the like, and the information of the distribution service side can be usually stored in a warehouse operation order.
In the embodiment, the order information of the after-sales commodities in the after-sales application information is obtained in response to the after-sales application information sent by the user terminal, whether the after-sales commodities are delivered is judged based on the order information, if the after-sales commodities are not delivered, refund is automatically performed and the warehouse is notified to stop delivering, if the after-sales commodities are delivered and the delivery address is not reached, refund is automatically performed, logistics are intercepted, and feedback information of successful interception is sent to the warehouse, so that the after-sales processing of the commodities is realized, the time of manual processing is saved, and the working efficiency is improved.
In some embodiments, before obtaining order information of an after-market product in the after-market application information in response to the after-market application information sent by the user terminal, the method for after-market processing of the product further includes: the channel end responds to after-sale application information sent by the user terminal, and inquires credit information of the user based on the after-sale application information; and if the credit information of the user does not meet the appointed conditions, terminating the after-sale.
The default condition may be various, may be a single condition, or may be a combined condition. Optionally, the appointment condition may include one or more of a credit score exceeding an appointment threshold, a proportion of the refund object's offers in the last time period exceeding an appointment threshold, the refund object is not in a preset blacklist, the refund object's income is greater than an appointment threshold, and the total amount of tax of the refund object's last year is greater than an appointment threshold. The method and the system have the advantages that the complicated and inefficient refund process which needs manual intervention of a user and a channel originally is replaced by a credit assessment mode, the refund process is simplified, and the refund efficiency is improved.
Fig. 2 is a schematic flow chart of another after-sale processing method of a commodity in an embodiment of the present disclosure, and as shown in fig. 2, the after-sale processing method of a commodity includes:
s201, responding to after-sale application information sent by a user terminal, and obtaining order information of after-sale commodities in the after-sale application information, wherein the order information comprises receiving address information.
In this embodiment, the channel end obtains order information of an after-sale product in the after-sale application information in response to the after-sale application information sent by the user terminal, and step S201 in this embodiment is the same as step S101 in the embodiment in fig. 1, and is not described herein again.
S202, judging whether the sold commodity is delivered or not based on the order information.
In the present embodiment, the channel end determines whether the after-market product has been shipped based on the order information, and step S202 in the present embodiment is the same as step S102 in the embodiment in fig. 1, and is not described again here.
And S203, if the goods are not delivered, automatically refunding and informing the warehouse to stop delivering the goods.
In this embodiment, if the channel end obtains the status information that the sold goods are not delivered, the payment corresponding to the sold goods is automatically returned, and the delivery stop information is sent to the warehouse, in which step S203 of this embodiment is the same as step S103 of the embodiment in fig. 1, and is not described herein again.
S204, if the goods are delivered, judging whether the sold goods reach a receiving address.
In this embodiment, if the channel obtains the status information of the sold goods, it determines whether the sold goods arrives at the receiving address according to the receiving address information in the order.
And S205, if the goods receiving address is reached, informing the warehouse to check the received after-sale goods after the after-sale goods are received, automatically refunding after the check is passed, and sending an instruction for changing the inventory to the warehouse.
In this implementation, the warehouse is a terminal platform for receiving and delivering goods, wherein the warehouse and the channel end can be respectively arranged at different geographic locations and can interact with each other through a network, and the terminal platform includes but is not limited to a server, a portable mobile terminal, a computer and the like. If the sold commodity reaches the receiving address of the user, the channel end informs a delivery warehouse to wait for receiving the sold commodity sent back by the user, the warehouse checks the received sold commodity after receiving the sold commodity sent back by the user, checks whether the sold commodity is intact or not, if the commodity is intact, the warehouse informs the channel end to automatically refund the money, the money is returned to the user terminal, after the refund is successful, the channel end sends an instruction for changing the stock to the warehouse, and the warehouse counts the quantity of the commodity again after receiving the instruction, so that intelligent warehousing is realized.
In the embodiment, the order information of the after-sales commodities in the after-sales application information is acquired in response to the after-sales application information sent by the user terminal, whether the after-sales commodities are delivered is judged based on the order information, if the after-sales commodities are not delivered, the warehouse is automatically refunded and informed of stopping delivery, if the delivery address is reached, the warehouse is informed of checking the received after-sales commodities after the after-sales commodities are received, the after-sales commodities are automatically refunded after passing the checking, and the inventory of the warehouse is changed, so that the after-sales automatic processing of the commodities is realized, the time of manual processing is saved, the working efficiency is improved, and the intelligent warehousing of the after-sales commodities is also realized.
In some embodiments, before obtaining order information of an after-market product in the after-market application information in response to the after-market application information sent by the user terminal, the method for after-market processing of the product further includes: the channel end responds to the after-sale application information sent by the user terminal, and inquires credit information of the user based on the after-sale application information; and if the credit information of the user does not meet the appointed conditions, terminating the after-sale.
The default condition may be various, may be a single condition, or may be a combined condition. Alternatively, the predetermined condition may include the credit score exceeding a commitment threshold. Optionally, the commitment condition may include that the redemption object has a redemption rate exceeding the commitment threshold during the last time period. Optionally, the appointment condition may include that the refund object is not in a preset blacklist. Optionally, the commitment condition may include that the revenue of the refund object is greater than a commitment threshold. Optionally, the commitment condition may include that the tax total of the previous year of the refund object is greater than the commitment threshold. The method and the system have the advantages that the complicated and inefficient refund process which needs manual intervention of a user and a channel originally is replaced by a credit assessment mode, the refund process is simplified, and the refund efficiency is improved.
Fig. 3 is a flowchart of an after-sales processing method for a product according to another embodiment of the present disclosure, and as shown in fig. 3, the after-sales processing method for a product includes:
the channel end responds to the after-sale application information sent by the user terminal to obtain order information of after-sale commodities in the after-sale application information; the channel terminal judges whether the sold commodity is delivered or not based on the order information; if the goods are not delivered, the channel terminal automatically refunds and informs the warehouse to stop delivering the goods; if the goods are delivered, the channel end judges whether the sold goods arrive at the receiving address; if the goods do not arrive at the goods receiving address, automatic refund is carried out, the logistics are intercepted, and feedback information of successful interception is sent to the warehouse; if the interception is not successful, the channel end is manually processed; if the receiving address is reached, the channel end informs the warehouse to check the received after-sale commodities after the after-sale commodities are received, automatically refunds after the after-sale commodities are checked to pass, and sends an instruction for changing the stock to the warehouse; and if the warehouse check fails, manually processing the channel end.
In some embodiments, after determining whether the after-market item arrives at the shipping address, the method for after-market processing of the item further comprises: if the delivery address is reached, the channel end responds to the compensation application information sent by the user terminal and verifies the compensation application information; if the audit is passed, automatically returning the compensation amount; wherein the compensation application information comprises image information and/or text information.
For example, after the sold commodity reaches the receiving address of the user, the user finds that the commodity is damaged, and the like, the user can shoot a picture through a terminal such as a mobile phone, upload the picture and corresponding picture description information to a channel and apply for sale, and after receiving compensation application information, the channel end checks the compensation application information to judge whether the compensation application information is the responsibility of the channel end, if so, the compensation application information represents that the verification is passed, and the channel end automatically returns a compensation amount, wherein the compensation amount can be the price in the order information, or the sum of the price in the order information and the loss amount of the channel end paying user, and the like, and is not specifically limited herein.
Fig. 4 is a schematic structural diagram of an after-market processing device for a commodity according to an embodiment of the present disclosure, and as shown in fig. 4, the after-market processing device 1 for a commodity includes: the device comprises an acquisition module 11, a first judgment module 12, a first processing module 13, a second judgment module 14 and a second processing module 15.
The obtaining module 11 is configured to obtain order information of an after-sales product in the after-sales application information in response to the after-sales application information sent by the user terminal, where the order information includes receiving address information. The obtaining module 11 is configured to execute step S101 in fig. 1.
The first determination module 12 is configured to determine whether the after-market item has been shipped based on the order information. The first determining module 12 is configured to execute step S102 in fig. 1.
The first processing module 13 is configured to automatically refund and inform the warehouse to stop shipping if it is not. The first processing module 13 is configured to execute step S103 in fig. 1.
The second determining module 14 is configured to determine whether the sold goods arrive at the receiving address if the goods are delivered. The second determining module 14 is configured to execute step S104 in fig. 1.
The second processing module 15 is configured to automatically refund and intercept the logistics if the receiving address is not reached, and send feedback information of successful interception to the warehouse. The second processing module 15 is configured to execute step S105 in fig. 1.
In this embodiment, the after-sale processing device 1 for goods realizes automatic processing of the goods after sale by setting the obtaining module 11, the first judging module 12, the first processing module 13, the second judging module 14 and the second processing module 15, saves time for manual processing, and improves work efficiency.
In some embodiments, the second processing module 15 is further configured to: monitoring a pick-up notification message for the transaction order, and judging the state of the warehouse operation order related to the transaction order; and if the warehouse-out operation order is judged to be in the warehouse-out state, sending an interception instruction to a distribution service party.
Fig. 5 is a schematic structural diagram of another after-market processing device for goods according to the embodiment of the disclosure in fig. 4, and as shown in fig. 5, the after-market processing device 1 for goods further includes a third processing module 16. The third processing module 16 is configured to notify the warehouse to check the received after-market goods after receiving the after-market goods, to automatically refund the goods after passing the check, and to send an instruction to change the stock to the warehouse, if the receiving address is reached.
In some embodiments, the after-sale processing device 1 for goods further comprises a credit inquiry module (not shown in the figure) and a fourth processing module (not shown in the figure), wherein the credit inquiry module is configured to inquire the credit information of the user in response to the after-sale application information sent by the user terminal. The fourth processing module is configured to terminate the after-sales service if the user's credit information does not satisfy the agreed conditions.
In some embodiments, the post-sale processing device 1 of the commodity further includes a money amount returning module (not shown in the figure), and the money amount returning module is configured to respond to the compensation application information sent by the user terminal and audit the compensation application information; if the audit is passed, automatically returning the compensation amount; wherein the compensation application information comprises image information and/or text information.
Fig. 6 is a schematic structural diagram of an electronic device according to an embodiment of the disclosure, and as shown in fig. 6, the electronic device includes: one or more processors 620 and storage 610. Storage 610 is used to store one or more programs; the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the methods as described in fig. 1-3. The number of the memory 610 and the processor 620 may be one or more.
The electronic device further includes a communication interface 630, where the communication interface 630 is used for communicating with an external device to perform data interactive transmission. Memory 610 may comprise high-speed RAM memory, and may also include non-volatile memory (non-volatile memory), such as at least one disk memory. If the memory 610, the processor 620 and the communication interface 630 are implemented independently, the memory 610, the processor 620 and the communication interface 630 may be connected to each other through a bus and perform communication with each other. The bus may be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, an Extended Industry Standard Architecture (EISA) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown in FIG. 6, but this is not intended to represent only one bus or type of bus.
Optionally, in an implementation, if the memory 610, the processor 620, and the communication interface 630 are integrated on a chip, the memory 610, the processor 620, and the communication interface 630 may complete communication with each other through an internal interface.
An embodiment of the present invention provides a computer-readable storage medium, which stores a computer program, and the computer program is used for implementing the method of any one of the above embodiments when being executed by a processor.
In the description herein, references to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, various embodiments or examples and features of different embodiments or examples described in this specification can be combined and combined by one skilled in the art without contradiction.
Furthermore, the terms "first", "second" and "first" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the description of the present invention, "a plurality" means two or more unless specifically defined otherwise.
Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process, and alternate implementations are included within the scope of the preferred embodiment of the present invention in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the present invention.
The logic and/or steps represented in the flowcharts or otherwise described herein, e.g., an ordered listing of executable instructions that can be considered to implement logical functions, can be embodied in any computer-readable medium for use by or in connection with an instruction execution system, apparatus, or device, such as a computer-based system, processor-containing system, or other system that can fetch the instructions from the instruction execution system, apparatus, or device and execute the instructions. For the purposes of this description, a "computer-readable medium" can be any means that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device. More specific examples (a non-exhaustive list) of the computer-readable medium would include the following: an electrical connection (electronic device) having one or more wires, a portable computer diskette (magnetic device), a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable read-only memory (CDROM). Additionally, the computer-readable medium could even be paper or another suitable medium upon which the program is printed, as the program can be electronically captured, via for instance optical scanning of the paper or other medium, then compiled, interpreted or otherwise processed in a suitable manner if necessary, and then stored in a computer memory.
It should be understood that portions of the present invention may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
It will be understood by those skilled in the art that all or part of the steps carried by the method for implementing the above embodiments may be implemented by hardware related to instructions of a program, which may be stored in a computer readable storage medium, and when the program is executed, the program includes one or a combination of the steps of the method embodiments.
In addition, functional units in the embodiments of the present invention may be integrated into one processing module, or each unit may exist alone physically, or two or more units are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode. The integrated module, if implemented in the form of a software functional module and sold or used as a separate product, may also be stored in a computer readable storage medium. The storage medium may be a read-only memory, a magnetic or optical disk, or the like.
It is to be understood that the above embodiments are merely exemplary embodiments that are employed to illustrate the principles of the present disclosure, and that the present disclosure is not limited thereto. It will be apparent to those skilled in the art that various changes and modifications can be made therein without departing from the spirit and scope of the disclosure, and these are to be considered as the scope of the disclosure.
Claims (12)
1. A method of after-market processing of a commodity, comprising:
responding to after-sale application information sent by a user terminal, and acquiring order information of after-sale commodities in the after-sale application information, wherein the order information comprises receiving address information;
judging whether the sold goods are delivered based on the order information;
if the goods are not delivered, the money is automatically refunded and the warehouse is informed of stopping delivery;
if the goods are delivered, judging whether the sold goods arrive at a receiving address;
and if the goods receiving address is not reached, automatically refunding, intercepting the logistics, and sending feedback information of successful interception to the warehouse.
2. The method of claim 1, wherein the intercepting the stream comprises:
monitoring a pick-up notification message for a transaction order, and judging the state of a warehouse operation order related to the transaction order;
and if the warehouse operation order is judged to be in the ex-warehouse state, sending an interception instruction to a distribution service party.
3. The method of claim 1, wherein determining whether the after-market item arrives at the consignment address if the item has been shipped further comprises:
and if the goods receiving address is reached, informing the warehouse to check the received after-sales goods after the after-sales goods are received, automatically refunding after the checking is passed, and sending an instruction for changing the inventory to the warehouse.
4. The method for after-sale processing of commodities according to any one of claims 1-4, before obtaining order information of after-sale commodities in the after-sale application information in response to after-sale application information sent by a user terminal, further comprising:
responding to the after-sale application information sent by the user terminal, and inquiring credit information of the user;
and if the credit information of the user does not meet the appointed conditions, terminating the after-sale.
5. The method of claim 1, further comprising, after determining whether the after-market item arrives at a shipping address:
if the goods receiving address is reached, responding to compensation application information sent by the user terminal, and checking the compensation application information;
if the audit is passed, automatically returning the compensation amount; wherein the compensation application information comprises image information and/or text information.
6. An after-market treatment apparatus for an article, comprising:
the acquisition module is configured to respond to after-sale application information sent by a user terminal, and acquire order information of after-sale commodities in the after-sale application information, wherein the order information comprises receiving address information;
a first judgment module configured to judge whether the after-market commodity has been shipped based on the order information;
the first processing module is configured to automatically refund and inform the warehouse to stop delivery if the delivery is not performed;
the second judgment module is configured to judge whether the sold goods arrive at a receiving address or not if the goods are delivered;
and the second processing module is configured to automatically refund if the goods receiving address is not reached, intercept the logistics and send feedback information of successful interception to the warehouse.
7. The article of merchandise after-sale processing apparatus of claim 6, wherein the second processing module is further configured to:
monitoring a pick-up notification message for a transaction order, and judging the state of a warehouse operation order related to the transaction order; and if the warehouse operation order is judged to be in the ex-warehouse state, sending an interception instruction to a distribution service party.
8. The article of merchandise after-sale processing apparatus of claim 6, further comprising:
and the third processing module is configured to inform the warehouse to check the received after-sale commodities after the after-sale commodities are received if the receiving address is reached, automatically refund after the after-sale commodities are checked to pass, and send an instruction for changing the inventory to the warehouse.
9. The article of merchandise after-sale processing apparatus according to any one of claims 6-8, further comprising:
a credit inquiry module configured to inquire credit information of a user in response to the after-sale application information sent by the user terminal;
a fourth processing module configured to terminate the after-sales service if the credit information of the user does not satisfy the agreed conditions.
10. The article of merchandise after-sale processing apparatus of claim 6, further comprising:
the amount return module is configured to respond to compensation application information sent by the user terminal and audit the compensation application information; if the audit is passed, automatically returning the compensation amount; wherein the compensation application information comprises image information and/or text information.
11. An electronic device, comprising:
one or more processors;
storage means for storing one or more programs;
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement an after-market method of processing an article of manufacture as recited in any one of claims 1 to 5.
12. A computer-readable storage medium storing a computer program, wherein the program, when executed by a processor, implements an after-market processing method for an article of manufacture according to any one of claims 1 to 5.
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