CN117350627B - E-commerce logistics package interception system and automatic refund method - Google Patents

E-commerce logistics package interception system and automatic refund method Download PDF

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Publication number
CN117350627B
CN117350627B CN202311347282.8A CN202311347282A CN117350627B CN 117350627 B CN117350627 B CN 117350627B CN 202311347282 A CN202311347282 A CN 202311347282A CN 117350627 B CN117350627 B CN 117350627B
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module
refund
interception
time
data
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CN117350627A (en
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许宛菁
马腾飞
熊晓东
药志刚
白华君
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Hangzhou Zhengma Software Technology Co ltd
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Hangzhou Zhengma Software Technology Co ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0837—Return transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0833—Tracking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales

Abstract

The invention relates to the technical field of online shopping, and discloses an e-commerce logistics package interception system, which comprises: the system comprises a platform store authorization module, an express platform binding module, an interception rule configuration module, an after-sales order pulling module, a refund rule configuration module, an after-sales order cancellation refund acquisition module, an after-sales order state real-time acquisition module, a corresponding after-sales information acquisition module of consumers, a core analysis judgment module, an automatic refund module, a logistics real-time tracking module, a work order completion storage module and a data billboard module; platform store authorization module: for authorizing the interception system in the store background of different platforms. All orders of the multi-e-commerce platform are aggregated, so that merchant customer service can process all order interception works of a complete store on the same product/work interface. The automatic interception processing is performed on multiple express delivery platforms, and the manual butt joint task of the E-commerce customer service and each express delivery platform one by one is omitted.

Description

E-commerce logistics package interception system and automatic refund method
Technical Field
The invention relates to the technical field of online shopping, and particularly discloses an e-commerce logistics package interception system and an automatic refund method.
Background
At present, the implementation mode of automatic interception for logistics packages in the market mainly has three directions: 1. the work order system in the logistics company mainly comprises the following work flows: and the merchant client directly sends the work order number to the customer service of the express company website for processing through a communication group or a work order system terminal. The method can not realize the interception needs of a plurality of express companies and can not realize linkage refund with a plurality of e-commerce platforms after the interception is successful. 2. The e-commerce platform intercepts refund services. The working flow is mainly as follows: and if the order state is that the package is shipped, calling an interface of a corresponding logistics company system to send a package interception return notification to the express company. The method mainly comprises the steps that a merchant can only operate a single store and cannot aggregate refund sheets of multiple platforms and stores to perform unified processing; 3. in the e-commerce ERP system, merchants can aggregate refund lists of a plurality of e-commerce platforms in the mode, automatic interception is realized through an express company interface, and the aggregate work list only opens interception business of the express.
Disclosure of Invention
The invention mainly provides an e-commerce logistics package interception system and an automatic refund method, which can solve the problems that the conventional logistics package interception system does not aggregate refund sheets of multiple e-commerce platforms, does not aggregate interception services of multiple express platforms and does not automatically process the services of the refund sheets.
In order to solve the above technical problems, according to one aspect of the present invention, more specifically, an e-commerce logistics package interception system includes: the system comprises a platform store authorization module, an express platform binding module, an interception rule configuration module, an after-sales order pulling module, a refund rule configuration module, an after-sales order cancellation refund acquisition module, an after-sales order state real-time acquisition module, a corresponding after-sales information acquisition module of consumers, a core analysis judgment module, an automatic refund module, a logistics real-time tracking module, a work order completion storage module and a data billboard module;
platform store authorization module: the system is used for authorizing the interception system in the store background of different platforms;
express delivery platform binding module: the system is used for binding the commonly used express platform with the interception system;
an interception rule configuration module: for customizing the interception rules for the merchant;
the after-sales order state real-time acquisition module: the real-time state information is used for acquiring the on-the-way order in real time;
refund rule configuration module: for customizing refund rules for merchants;
each platform store after-sales order cancellation refund acquisition module: the method comprises the steps of acquiring time difference data from applying refund to canceling refund of each application refund order of each platform store;
corresponding after-sales information acquisition module: after the after-sales order initiates a refund request, all after-sales information data of corresponding consumers in different platform stores of the merchant are automatically acquired according to the information of the after-sales order;
the core analysis judging module: the system comprises a post-sales order cancellation refund acquisition module, a post-sales order state real-time acquisition module and a corresponding consumer post-sales information acquisition module, wherein the post-sales order cancellation refund acquisition module is used for receiving information data acquired by the post-sales order cancellation refund acquisition module, the post-sales order state real-time acquisition module and the corresponding consumer post-sales information acquisition module from each platform store, and analyzing and judging the received information data to obtain an analysis result;
automatic refund module: the core analysis judging module is used for automatically carrying out refund operation on consumers after judging that the current refund operation accords with the interception refund rule;
and the logistics real-time tracking module is used for: the logistics information is used for tracking the interception member in real time;
and the work order completion storage module is used for: the real-time logistics tracking module is used for finishing the refund work order at the moment after detecting that the interception member is put in storage, and storing the finished work order information;
the data billboard module: the method is used for displaying various parameter information of automatic interception, including a user refund singular number, a refund processing singular number, a processing proportion, an interception success number, an interception success rate and processing timeliness.
Further, the corresponding after-sales information acquisition module comprises an after-sales order acquisition module of each platform store, a refund order acquisition module of each platform store and a refund application time acquisition module of each platform store;
after-sales single-quantity acquisition module of each platform store: the method comprises the steps of obtaining the total amount of orders finished by consumers in all electronic commerce platform stores;
each platform store refund single quantity acquisition module: the method comprises the steps of obtaining the total amount of after-sale orders of refunds of consumers in all electronic commerce platform stores;
each platform store applies for refund time acquisition module: for obtaining time difference data for each refund order from the placing of the order to the applying for refund for the customer.
Further, the core analysis and judgment module includes: the system comprises an allowable operation judging module, a coincidence condition judging module, a list saving time adjustment setting module and an instruction issuing module;
the allowable operation determination module: the refund operation behavior is used for judging whether the consumer is abnormal according to the information data acquired by the corresponding consumer after-sale information acquisition module;
and a coincidence condition judging module: the allowable operation judging module is used for judging whether the current in-transit piece meets interception and refund rules configured by a merchant after judging that the refund behavior of the consumer is normal refund operation behavior;
and the pull list time adjustment setting module: the system is used for automatically adjusting and setting the ticket saving time according to the data acquired by the after-sales ticket cancellation refund acquisition module of each platform store;
the instruction issuing module: and the method is used for issuing the in-transit piece interception refund instruction to the corresponding express delivery platform after the coincidence condition judging module judges that the interception and refund rules of merchant configuration are coincided and the time exceeds the time of the ticket drawing set by the ticket drawing time adjustment setting module.
Further, the specific determination process of the permission operation determination module is as follows: acquiring after-sales bill total amount of each platform store, refund bill total amount of each platform store and time difference information data of each refund bill of each platform store of a consumer from a corresponding consumer after-sales information acquisition module, if:
judging that the refund operation of the consumer is abnormal refund operation, and not allowing the consumer to carry out refund operation, otherwise, judging that the refund operation of the consumer is normal, and allowing the consumer to carry out refund operation; wherein Z is the total amount of each platform store, S i 、T i Separately to the total amount of after-sales orders of the current consumer in each platform store iTotal amount of refund bill, t j And (5) the time difference data of each refund bill from the bill to the refund application of the current consumer is set as a preset threshold parameter.
Further, the process of automatically adjusting and setting the pull bill time by the pull bill time adjustment and setting module is as follows: firstly, collecting time difference data of each refund form from applying refund to canceling refund and obtaining the time data of the form of the bill originally set by a merchant from a after-sales form canceling refund obtaining module of each platform store, and then comprehensively analyzing the obtained data, thereby obtaining the time of the form of the bill automatically adjusted and set:
wherein ST is time To automatically adjust the set time of the bill, chanl i The refund singular number, t, is cancelled for the total of each platform store k Time difference data for each cancellation refund sheet, ST start For the initially set pull time data, t max 、t min Maximum and minimum refund time difference data, respectively.
Still further, the real-time logistics tracking module comprises: the system comprises a logistics information real-time feedback module, a logistics information abnormality warning module and an abnormal data synchronization module;
the logistics information real-time feedback module: the system is used for feeding back logistics track information to merchants and consumers in real time;
the logistics information abnormality alarming module: the method is used for carrying out alarm operation when the logistics track information is abnormal;
abnormal data synchronization module: the in-transit piece interception refund worksheets are used for synchronizing abnormal logistics track data.
Still further, the data sign module includes: the device comprises a data calling module, a data processing module and a data display module;
and a data calling module: the system is used for retrieving data from the work order completion storage module;
and a data processing module: the data processing module is used for processing the data acquired by the data acquisition module;
and a data display module: the data processing module is used for displaying the data processed by the data processing module.
Furthermore, the work order completion storage module provides an external interface, so that after a third party authorization system accesses the interface, the work order information data stored in the work order completion storage module can be accessed.
According to another aspect of the invention, an automatic refund method for an e-commerce logistics package is provided, and the method is realized based on the e-commerce logistics package interception system, and specifically comprises the following steps:
s1, authorizing an interception system in the background of each platform shop, binding a common express platform at the same time, and configuring an automatic interception rule and an automatic refund rule in the system;
s2, when a consumer initiates refund-only operation aiming at a certain on-transit piece, automatically judging whether the operation of the consumer is abnormal operation, if not, allowing the consumer to carry out refund operation, otherwise, not allowing the consumer to carry out refund operation;
s3, judging whether an automatic interception and refund rule set by a merchant is met or not after acquiring that the state of the in-transit item order is a refund application state, if so, automatically intercepting the order and automatically refunding the customer;
s4, after automatic interception and automatic refund are carried out, the logistics track of the interception member is tracked in real time, and when the interception member is tracked to sign, receive and store, the current work order is finished, and the finished work order is stored.
The invention discloses an e-commerce logistics package interception system and an automatic refund method, which have the beneficial effects that: all orders of the multi-e-commerce platform are aggregated, so that merchant customer service can process all order interception works of a complete store on the same product/work interface. The automatic interception processing is performed on multiple express delivery platforms, and the manual butt joint task of the E-commerce customer service and each express delivery platform one by one is omitted. The processing aging block for automatically intercepting the automatic refund greatly improves the efficiency of intercepting the refund and improves the satisfaction of consumers. Merchants can configure interception and refund rules according to self-operation management requirements without reporting to an express delivery platform or an electronic commerce platform. The system can automatically carry out closed loop processing from the platform pulling to refund bill to quick refund to clients, so that the cross-organization cooperative work efficiency of merchants is greatly improved, and the platform assessment index of shops is improved. In addition, whether the application refund operation of the consumer is abnormal or not can be detected in real time, the situation that the consumer maliciously applies for refund, influences and interferes with normal operation of a merchant and simultaneously brings economic loss to the merchant is avoided. And the system can automatically adjust and set the order saving time according to the time difference data of each refund order cancellation refund in each platform store of the merchant, thereby efficiently improving the online operation efficiency of the merchant.
Drawings
The invention will be described in further detail with reference to the accompanying drawings and detailed description.
FIG. 1 is a schematic diagram of a system principle;
FIG. 2 is a schematic flow chart of the method.
Detailed Description
The invention will be described in detail hereinafter with reference to the drawings in conjunction with embodiments. It should be noted that, in the case of no conflict, the embodiments and features in the embodiments may be combined with each other.
According to an aspect of the present invention, as shown in fig. 1, there is provided an e-commerce logistics parcel interception system, including:
platform store authorization module: the interception system is authorized in the background of shops of different platforms (such as Taobao, tianmao, jingdong, tremble, multiple spellings and quickness).
Express delivery platform binding module: the express delivery platform (such as Shen Tong/round through/medium through/rhyme da/cis-Feng and the like) commonly used by merchants is bound with the interception system.
An interception rule configuration module: the merchant can configure the interception rules by himself, can be opened/closed at any time, and can also set the validity period. And opening the rule, and in the valid period of the rule, pulling the after-sales bill of the shop in real time and intercepting refund according to the rule. The interception refund rule can be configured with a plurality of rules, but the same store can only adapt to one rule. The interception rules that merchants can automatically configure include:
(1) And part of commodities in the package shipping list are not intercepted when refund is carried out.
(2) The refund amount is not intercepted when the refund amount is more/less than XX yuan.
(3) The real payment amount is not intercepted when the real payment amount is more than/less than XX yuan.
(4) When the order remark content contains keywords such as 'changing address', 'lettering', 'replacing transmission', automatic interception can not be executed.
The after-sales order state real-time acquisition module: the real-time status information is used for acquiring the on-the-way order in real time. E.g., whether the status of the in-transit order is a refund applying status.
Refund rule configuration module: and enabling the merchant to customize refund rules. The rules that the merchant can configure by itself to refund automatically after successful interception include:
(1) Refund causes include non-automatic refunds when XX.
(2) And if the refund amount is larger than XX yuan, the refund is not automatically refunded.
Each platform store after-sales order cancellation refund acquisition module: and the time difference data from the application of refund to the cancellation of refund of each application of refund order of each platform store are obtained.
Corresponding after-sales information acquisition module: after a refund request is initiated on an after-sales order, all after-sales information data of corresponding consumers in different platform stores of the merchant are automatically acquired according to the information of the after-sales order, and the method comprises the following steps: acquiring the total amount of orders finished by consumers in all electronic commerce platform stores through after-sales order amount acquisition modules of all platform stores; the after-sale order total amount of refund of the consumer in each electronic commerce platform store is obtained through each platform store refund amount obtaining module, and the time difference data from the order placement to the refund application of each refund order of the consumer is obtained through each platform store refund application time obtaining module.
The core analysis judging module: firstly, acquiring time difference data of each refund form from applying refund to canceling refund and acquiring the initially set time data of the bill of the merchant from a after-sales bill canceling refund acquisition module of each platform shop through a bill-saving time adjustment setting module, and then comprehensively analyzing the acquired data to automatically adjust and set bill-saving time:
wherein ST is time To automatically adjust the set time of the bill, chanl i The refund singular number, t, is cancelled for the total of each platform store k Time difference data for each cancellation refund sheet, ST start For the initially set pull time data, t max 、t min Maximum and minimum refund time difference data, respectively.
Then, the permission operation judging module judges whether the consumer is abnormal refund operation behavior according to the after-sales bill total amount of the consumer in each platform store, refund bill total amount of each platform store and time difference information data of each refund bill of each platform store, which are acquired by the corresponding consumer after-sales information acquiring module, if:
judging that the refund operation of the consumer is abnormal refund operation, and not allowing the consumer to carry out refund operation, otherwise, judging that the refund operation of the consumer is normal, and allowing the consumer to carry out refund operation; wherein Z is the total amount of each platform store, S i 、T i The total amount of after-sales and refund of the current consumer in each platform store i is respectively t j The method comprises the steps that time difference data of refund from ordering to applying refund are obtained for each refund list of a current consumer, and mu is a preset threshold parameter;
and after the refund operation of the consumer is judged to be normal, judging whether the current in-transit piece meets the interception and refund rules configured by the merchant through the coincidence condition judging module, if so, continuously detecting whether the current refund is ordered to exceed the order saving time, and after the order saving time is exceeded, issuing an in-transit piece interception refund instruction to the corresponding express delivery platform through the instruction issuing module.
Automatic refund module: and the core analysis judging module is used for automatically carrying out refund operation to the consumer after judging that the current refund operation accords with the interception refund rule.
And the logistics real-time tracking module is used for: feeding back the logistics track information of the interceptor to the merchant and the consumer in real time through a logistics information real-time feedback module; and after the abnormal information in 8 parts of the delivery, customer signing, delivery address abnormality, abnormal address signing, logistics track information abnormality, stagnation in the way of delivery, stagnation in the delivery network point, withdrawal stagnation and midway stagnation after address change occurs in the logistics track, the abnormal information is automatically alarmed by a logistics information abnormal alarming module, abnormal logistics track data are synchronized in a delivery interception refund work order by an abnormal data synchronizing module, and the abnormal information is manually confirmed and processed by a merchant customer service.
And the work order completion storage module is used for: and the real-time logistics tracking module is used for finishing the refund work order at the moment after detecting that the interception member is put in storage, and storing the finished work order information.
The data billboard module: the data can be called from the work order finishing storage module through the data calling module, the called data is processed by the data processing module, and the data including the refund singular number of the user, the processing singular number of the automatic interception refund, the processing proportion, the interception success number, the interception success rate, the processing timeliness and the like are displayed through the data display module after the data are processed. Is direct performance data for the merchant to check and intercept refund tasks.
According to another aspect of the present invention, as shown in fig. 2, there is provided an automatic refund method for an e-commerce logistics package, which is implemented based on the above e-commerce logistics package interception system, and specifically includes the following steps:
authorizing an interception system in the background of each platform shop, binding a common express platform, and configuring an automatic interception rule and an automatic refund rule in the system;
secondly, when a consumer initiates refund operation only aiming at a certain on-transit piece, automatically judging whether the operation of the consumer is abnormal operation, if not, allowing the consumer to carry out refund operation, otherwise, not allowing the consumer to carry out refund operation;
thirdly, judging whether an automatic interception and refund rule set by a merchant is met or not after acquiring that the state of the in-transit piece order is a refund applying state, if so, automatically intercepting the order and automatically refunding the customer;
and fourthly, after automatic interception and automatic refund are carried out, the logistics track of the interception member is tracked in real time, and when the interception member is tracked to sign, receive and store, the current work order is finished, and the finished work order is stored.
Wherein the electrical components appearing herein are all electrical components present in reality.
Of course, the above description is not intended to limit the invention, but rather the invention is not limited to the above examples, and variations, modifications, additions or substitutions within the spirit and scope of the invention will be within the scope of the invention.

Claims (5)

1. An e-commerce logistics parcel interception system, comprising: the system comprises a platform store authorization module, an express platform binding module, an interception rule configuration module, an after-sales order pulling module, a refund rule configuration module, an after-sales order cancellation refund acquisition module, an after-sales order state real-time acquisition module, a corresponding after-sales information acquisition module of consumers, a core analysis judgment module, an automatic refund module, a logistics real-time tracking module, a work order completion storage module and a data billboard module;
platform store authorization module: the system is used for authorizing the interception system in the store background of different platforms;
express delivery platform binding module: the system is used for binding the commonly used express platform with the interception system;
an interception rule configuration module: for customizing the interception rules for the merchant;
the after-sales order state real-time acquisition module: the real-time state information is used for acquiring the on-the-way order in real time;
refund rule configuration module: for customizing refund rules for merchants;
each platform store after-sales order cancellation refund acquisition module: the method comprises the steps of acquiring time difference data from applying refund to canceling refund of each application refund order of each platform store;
corresponding after-sales information acquisition module: after the after-sales order initiates a refund request, all after-sales information data of corresponding consumers in different platform stores of the merchant are automatically acquired according to the information of the after-sales order; the module comprises: each platform store post-sale bill quantity acquisition module, each platform store refund bill quantity acquisition module and each platform store refund application time acquisition module;
after-sales single-quantity acquisition module of each platform store: the method comprises the steps of obtaining the total amount of orders finished by consumers in all electronic commerce platform stores;
each platform store refund single quantity acquisition module: the method comprises the steps of obtaining the total amount of after-sale orders of refunds of consumers in all electronic commerce platform stores;
each platform store applies for refund time acquisition module: the method comprises the steps of obtaining time difference data of each refund order of a consumer from the ordering to the applying for refund;
the core analysis judging module: the system comprises a post-sales order cancellation refund acquisition module, a post-sales order state real-time acquisition module and a corresponding consumer post-sales information acquisition module, wherein the post-sales order cancellation refund acquisition module is used for receiving information data acquired by the post-sales order cancellation refund acquisition module, the post-sales order state real-time acquisition module and the corresponding consumer post-sales information acquisition module from each platform store, and analyzing and judging the received information data to obtain an analysis result; the module comprises: the system comprises an allowable operation judging module, a coincidence condition judging module, a list saving time adjustment setting module and an instruction issuing module;
the allowable operation determination module: the refund operation behavior is used for judging whether the consumer is abnormal according to the information data acquired by the corresponding consumer after-sale information acquisition module; the specific judging process is as follows: acquiring after-sales bill total amount of each platform store, refund bill total amount of each platform store and time difference information data of each refund bill of each platform store of a consumer from a corresponding consumer after-sales information acquisition module, if:
judging that the refund operation of the consumer is abnormal refund operation, and not allowing the consumer to carry out refund operation, otherwise, judging that the refund operation of the consumer is normal, and allowing the consumer to carry out refund operation; wherein Z is the total amount of each platform store, S i 、T i The total amount of after-sales and refund of the current consumer in each platform store i is respectively t j The method comprises the steps that time difference data of refund from ordering to applying refund are obtained for each refund list of a current consumer, and mu is a preset threshold parameter;
and a coincidence condition judging module: the allowable operation judging module is used for judging whether the current in-transit piece meets interception and refund rules configured by a merchant after judging that the refund behavior of the consumer is normal refund operation behavior;
and the pull list time adjustment setting module: the system is used for automatically adjusting and setting the ticket saving time according to the data acquired by the after-sales ticket cancellation refund acquisition module of each platform store; the process of automatically adjusting and setting the ticket saving time comprises the following steps: firstly, collecting time difference data of each refund form from applying refund to canceling refund and obtaining the time data of the form of the bill originally set by a merchant from a after-sales form canceling refund obtaining module of each platform store, and then comprehensively analyzing the obtained data, thereby obtaining the time of the form of the bill automatically adjusted and set:
wherein ST is time To automatically adjust the set time of the bill, chanl i The refund singular number, t, is cancelled for the total of each platform store k Time difference data for each cancellation refund sheet, ST Start For the initially set pull time data, t max 、t min Maximum and minimum refund time difference data, respectively;
the instruction issuing module: the method comprises the steps that after a coincidence condition judging module judges that interception and refund rules of merchant configuration are met and the time exceeds the time of the payroll set by a payroll time adjustment setting module, an on-the-way interception refund instruction is issued to a corresponding express platform;
automatic refund module: the core analysis judging module is used for automatically carrying out refund operation on consumers after judging that the current refund operation accords with the interception refund rule;
and the logistics real-time tracking module is used for: the logistics information is used for tracking the interception member in real time;
and the work order completion storage module is used for: the real-time logistics tracking module is used for finishing the refund work order at the moment after detecting that the interception member is put in storage, and storing the finished work order information;
the data billboard module: the method is used for displaying various parameter information of automatic interception, including a user refund singular number, a refund processing singular number, a processing proportion, an interception success number, an interception success rate and processing timeliness.
2. The e-commerce logistics parcel interception system of claim 1 wherein: the logistics real-time tracking module comprises: the system comprises a logistics information real-time feedback module, a logistics information abnormality warning module and an abnormal data synchronization module;
the logistics information real-time feedback module: the system is used for feeding back logistics track information to merchants and consumers in real time;
the logistics information abnormality alarming module: the method is used for carrying out alarm operation when the logistics track information is abnormal;
abnormal data synchronization module: the in-transit piece interception refund worksheets are used for synchronizing abnormal logistics track data.
3. The e-commerce logistics parcel interception system of claim 1 wherein: the data billboard module comprises: the device comprises a data calling module, a data processing module and a data display module;
and a data calling module: the system is used for retrieving data from the work order completion storage module;
and a data processing module: the data processing module is used for processing the data acquired by the data acquisition module;
and a data display module: the data processing module is used for displaying the data processed by the data processing module.
4. The e-commerce logistics parcel interception system of claim 1 wherein: the work order completion storage module provides an external interface, so that after a third party authorization system accesses the interface, the work order information data stored in the work order completion storage module can be accessed.
5. An automatic refund method of e-commerce logistics package is characterized in that the method is realized based on the e-commerce logistics package interception system according to any one of claims 1-4, and specifically comprises the following steps:
s1, authorizing an interception system in the background of each platform shop, binding a common express platform at the same time, and configuring an automatic interception rule and an automatic refund rule in the system;
s2, when a consumer initiates refund-only operation aiming at a certain on-transit piece, automatically judging whether the operation of the consumer is abnormal operation, if not, allowing the consumer to carry out refund operation, otherwise, not allowing the consumer to carry out refund operation;
s3, judging whether an automatic interception and refund rule set by a merchant is met or not after acquiring that the state of the in-transit item order is a refund application state, if so, automatically intercepting the order and automatically refunding the customer;
s4, after automatic interception and automatic refund are carried out, the logistics track of the interception member is tracked in real time, and when the interception member is tracked to sign, receive and store, the current work order is finished, and the finished work order is stored.
CN202311347282.8A 2023-10-18 2023-10-18 E-commerce logistics package interception system and automatic refund method Active CN117350627B (en)

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