CN101894332A

CN101894332A - Electronic information product with return management device and return management method thereof

Info

Publication number: CN101894332A
Application number: CN2010102497449A
Authority: CN
Inventors: 刘觉滨
Original assignee: Individual
Current assignee: Individual
Priority date: 2010-08-10
Filing date: 2010-08-10
Publication date: 2010-11-24

Abstract

The invention discloses an electronic information product with return management device and a return management method thereof. The return management device is provided with modules for submitting and storing return voucher data, performing analysis and control and handling return goods, wherein the return voucher data are stored in a data storage unit of which data can not be deleted and changed. The corresponding return management method comprises the following steps: the process that a user purchases and uses a product is closely combined with return voucher management; in the probation, when the product does not have the quality problem, but the expectation effect of the product can not be achieved after the probation of the user, an effective return requirement can be conveniently raised, and the product can not used instantly after the user asks for return. By using the product and method of the invention, the buyer of the product can not take the consumption risk of spending money on the product without use effect; and the technical scheme is adopted in the aspects such as probation condition control, return management of product function and return processing mode and the injure to manufacturers and sellers caused by the abuse of return right of the user can be prevented.

Description

Electronics and IT products and return management method thereof with return management device

Technical field

The present invention relates to electronics and IT products and carry out the apparatus and method of return management for electronics and IT products, particularly a kind of have a User Manager, login manager, the electronics and IT products of systemic-function manager and a plurality of basic function module and for the return management method of this electronics and IT products.

Background technology

Have now and have User Manager, login manager, the electronics and IT products of systemic-function manager and a plurality of basic function module are just like electronic learning machine, electronic game machine, electronic medical equipment, Computer Assisted Instruction (CAI) system, teaching management system, English study software, computer-aided design (CAD), computer-aided manufacturing, automatic control and management system, Integrated Service Management Platform, or the like.Its User Manager is used to be provided with user profile and the encrypted message of managing validated user; Login manager is used for login authentication, and discriminated union allows the validated user login to use product; Basic function module is used for providing existing available various functions of electronics and IT products and related resource to the user, and the basic function module that the user by selecting system allows to use obtains the application corresponding functional effect; The systemic-function manager, be used for management product and use main interface and function corresponding menu, so that the user selects to call required basic function module in product uses, the systemic-function manager also has the module and the product basic function of access system application runtime environment and uses the flow process steering logic.

Has User Manager; login manager; the electronics and IT products operation of systemic-function manager and basic function module also needs to have data processor usually; storage unit, information input, output unit; can use main interface and the function corresponding menu carries out man-machine interaction by the product of systemic-function manager; realize that switching on and shutting down, selection start the correlation function module of electronics and IT products, export acoustic and light information or control electronic parts action, realize the corresponding function of electronics and IT products.

Existing this traditional electronics and IT products are after being sold to the consumer, if defective in quality, production and sales business is had a responsibility for the basic demand by national three guarantees regulation, fulfils the return of goods, exchanges goods or repairs obligation.National policy also clearly encourages sellers, the producer to formulate more to help to safeguard the consumer legitimate right's, is strict in the three guarantees of national regulation requirement and promises to undertake.

Some are paid attention to by the enterprise that strengthens after sale service, protects user benefit to enhance competitiveness, and the measured product of confronting is everlasting to guarantee to keep in good repair after sale to go up and is formulated the business policy of being strict in the national regulation requirement.But, on return of goods problem, because return of goods regular meeting brings negative effect and loss to the production and operation of production and sales business, production and sales business is often to the additional more restrictive condition of return of goods behavior, for example, to meeting the commodity of selling of following situation, many production and sales business will not be returned goods in principle: the commodity that do not have product quality problem; Because the client causes the commodity of quality problems to the improper use of product (install, maintain or operation); The commodity that lack vaild evidences such as product ID, guarantee label, shopping receipt or invoice; The client buys the commodity that the back surpasses the prescribed timelimit; When product itself, related accessories, packaging product instructions etc. have situations such as obvious disappearance, dirty, breakage, or the like.

Therefore, better taking into account the electronics and IT products design and the handling return method of consumer and production and sales company interest, is the target that electronics and IT products and relevant enterprise further develop pursuit, also is the developing direction that national electronic product three guarantees policy is clearly encouraged.

For more rational processing is returned goods, people have proposed the multiple technical scheme relevant with return management, for example, the number of patent application that the accurate Industrial Co., Ltd in letter Fujin proposes is that 200710203462.3 " goods return management system and method " and number of patent application are 200410050972.8 " defective products return of goods operating system and method ", the number of patent application that Moci Digital Technology Co., Ltd. proposes is 200510109057.6 " handling return method and system thereof ", the number of patent application that United Parcel Service of America, Inc. proposes is that 02806495.X's " system and method for returning goods by network startup " and number of patent application is 01801308.2 the method and system of transmission electronic shipping return labels " produce and ", or the like.

The common limitation of existing various product return management technical schemes is: they all are to propose relevant product return management technical scheme from the angle of strengthening business administration, and the angle that does not fully stand in the consumer designs Related product return management technical scheme; They all are after considering that production marketing is gone out, and how effectively to handle the related art scheme of return of goods operation when taking place to return goods, and all return management are not put in the process of product design and use in these technical schemes, to solve product return of goods problem better.

In fact, when people buy electronics and IT products, the normal once-existing situation of not being familiar with the performance of commodity fully; Also have a kind of situation is that the electronics and IT products that the consumer buys need try out just to know whether this electronics and IT products are fit to oneself one period, can be to the beneficial effect that oneself brings expection.As everyone knows, there is the result of use of many electronics and IT products to vary with each individual.For example, nearly all auxiliary foreign language learning electronics and IT products and electronic medical equipment product all are very effective to some users, and be just little to other user's effects, even do not have effect at all.This is because the result of use of these products is relevant with user's idiosyncrasy, and the speciality of different people can have very big difference.If consumer has bought one to own electronics and IT products without any beneficial effect, no matter all be a kind of waste to him or to society.According to existing national three guarantees regulation, if stand in the angle of production and sales business, when these electronics and IT products did not have quality problems, the consumer was just without return; But as if encouragement policies clause, consider, really implement the principle of consumer uppermost, just should allow the consumer will not have the electronics and IT products of result of use to return goods from the angle of " more helping safeguarding the consumer legitimate right " according to national three guarantees regulation; Again he is return next electronics and IT products, sell the consumer that result of use is really arranged.Especially auxiliary foreign language learning electronics and IT products, the electronics and IT products of medical electronics product etc. and so on, R﹠D costs height and production cost is low, the loss of trial period is very little, the return of goods for these electron-like information products, can take into account the return of goods method and the product of consumer and production and sales business interests simultaneously, should be when the consumer buys back on probation and finds not meet the expection result of use of oneself, just can initiatively require at once the product that does not have quality problems is returned goods, stop using simultaneously the electronics and IT products of poor effect immediately, to keep the intact of the electronics and IT products of being purchased to greatest extent.Yet existing electronics and IT products and handling return method are difficult to guarantee to accomplish this 2 point, and the design of on the one hand existing electronics and IT products does not support the consumer to propose effectively to require return of goods request at any time; The 2nd, existing electronics and IT products self do not have and relevant management devices and the management function of this product return of goods, objectively are being difficult to guarantee that the consumer does not abuse this return of goods right.

Summary of the invention

The technical problem to be solved in the present invention provides a kind of electronics and IT products and return management method thereof with return management device, for this reason, the characteristics that need have in conjunction with electronics and IT products itself and the requirement of product return management, appropriate design has the electronics and IT products functional unit block of return management device, system architecture and control flow and corresponding return management method, Return Material Agreement clause and returns policy voucher data that consumer that reliable storage is relevant with the product return management and production and sales business are all agreed, the design corresponding device thereof supports the user can initiatively propose effectively to return goods requirement when finding that the product result of use is not good, or use needs to abandon the requirement of returning goods, and can preserve these reliably and return goods with the user and require relevant return of goods user voucher data according to the user; Simultaneously, can control and management be effectively carried out in the basic function module use of electronics and IT products, and provided corresponding device thereof supplement production dealer to carry out handling return by the returns policy voucher data and the return of goods user voucher data of comparative product preservation.

The alleged return of goods voucher data of the present invention comprise that returns policy voucher data, the user's of product the return of goods select voucher data and user to product evaluation voucher data, and both are referred to as the return of goods user voucher data back.Wherein, returns policy voucher data are meant some important documents data of reflection manufacturer returns policy in the electronics and IT products Return Material Agreement, as follows as the policy about the product beta test condition in the Return Material Agreement: as to login first from validated user and to calculate from the use, the product beta test phase is 30, trial period less than and the user do not have to propose the requirement of " requiring to return goods "---wherein just comprised returns policy voucher data, as 30 days trial periods; User's the return of goods are selected the voucher data to be meant in the product use by the user and are selected " requiring to return goods " or the important documents data such as " abandoning returning goods " data and submission time submitted to---and they are returned goods to condition on probation and product and have a direct impact; The user is meant in the product use significant datas such as the concrete evaluation suggestion to product basic function module result of use satisfaction submitted to by the user (as feel quite pleased, be unsatisfied with, very dissatisfied etc.) and the basic function module identification code of being estimated (basic function module ID), evaluation submission time to product evaluation voucher data.When the user was very dissatisfied to a plurality of basic function module results of use of electronics and IT products, requiring to return goods was exactly reasonably to select.Above-mentioned various return of goods voucher data are the important evidence of carrying out the electronics and IT products return management, also are the main control parameters that return management device carries out return management.

In order to solve the technical matters that the invention described above will solve, main technical schemes of the present invention is:

A kind of electronics and IT products with return management device are electronics and IT products of User Manager, login manager, systemic-function manager and basic function module with existing electronics and IT products, wherein:

User Manager is used to be provided with user profile and the encrypted message of managing validated user;

Login manager is used for login authentication, and discriminated union allows the validated user login to use product;

Basic function module is used for providing existing available various functions of electronics and IT products and related resource to the user, and the basic function module that the user by selecting system allows to use obtains the application corresponding functional effect;

The systemic-function manager, be used for management product and use main interface and function corresponding menu, so that the user selects to call required basic function module in product uses, the systemic-function manager also has the module and the product basic function of access system application runtime environment and uses the flow process steering logic;

In addition, the electronics and IT products with return management device also comprise:

Return management device, be used to collect and submit to by production and sales business and user, the return of goods voucher data relevant with return management, these data are kept at only can read and write data and can not deleted data, that can not revise data can not revise in the data memory module, and judge whether to meet production and sales business and with the product beta test condition of the Return Material Agreement defined of agreeing per family according to these return of goods voucher data of being preserved, control of the visit of the systemic-function manager of electronics and IT products to the product basic function module, allow or forbid the use of user, and supplement production dealer utilizes the return of goods voucher data of having preserved to carry out handling return the product basic function module.

The basic function of inventing alleged electronics and IT products is meant to increase in electronics and IT products the function that the electronics and IT products before the return management device had originally is set.

Electronics and IT products with return management device also have the return management function except that the basic function with electronics and IT products.The alleged return management function of the present invention comprises submission function, hold function, the function of browse of various return of goods voucher data, return of goods voucher data analysis function, and the product basic function relevant with the product return management used control function etc.

Described return management device comprises return of goods voucher data submission module, return of goods voucher data mode memory module, return of goods voucher data analysis control module and handling return module, wherein:

Return of goods voucher data are submitted module to, are used for collecting comprising the following user voucher data of returning goods: the return of goods voucher data that the user submits to, corresponding User Identity and submission time, and these return of goods voucher data are sent to return of goods voucher data mode memory module; The return of goods voucher data owner that the user submits to will comprise " requiring to return goods " or the voucher data such as " abandoning returning goods " or product function evaluation that the user submits to.

Return of goods voucher data mode memory module, the mode of can not revising that being used for only can read and write data can not deleted data, can not revise data is preserved production and sales business and with the condition on probation and the returns policy voucher data of the product Return Material Agreement of agreeing per family, and preserves the return of goods user voucher data that the user that submits to module to send by return of goods voucher data submits to; The storage unit that return of goods voucher data mode memory module is used to preserve data is only can read and write data and can not revise the data storage cell of can not revising of data; Typical product returns policy voucher data comprise product beta test phase and computing method, the closing time that can return goods and computing method; Typical return of goods user voucher data comprise " requiring to return goods " information and " abandoning returning goods " information that the user proposes;

Return of goods voucher data analysis control module, be used to read the return of goods voucher data that return of goods voucher data mode memory module is preserved, whether the comparative analysis related data satisfies Return Material Agreement condition on probation, and whether the user has submitted the return of goods voucher data of " requiring to return goods " or " abandoning returning goods " to, and control the user according to the comparative analysis result and can start and use the electronics and IT products basic function module: when the data of preserving when return of goods voucher data mode memory module have " abandoning returning goods " information that the user submits to, perhaps there is not " abandon return goods " information but when satisfying condition on probation and not having " requiring to return goods " information that the user submits to, return of goods voucher data analysis control module will allow the user to start use electronics and IT products basic function module; When not satisfying condition on probation, perhaps satisfy condition on probation but user when having submitted " requiring to return goods " information to and not had " abandoning returning goods " information, return of goods voucher data analysis control module will be forbidden that the user starts and be used the electronics and IT products basic function module.

The handling return module is used to read return of goods voucher data and the Return Material Agreement that return of goods voucher data mode memory module is preserved, and it is shown by output device; Judge whether active user's product satisfies return of goods condition, the concrete handling return mode and the applicable elements that show the Return Material Agreement regulation that is consistent with active user's product, and collection comprises following voucher data: production and sales business is selected the concrete handling return mode voucher data of submitting to, corresponding production and sales business identify label and submission time, to its product logon rights of user log off of the eligible return of goods, and the voucher data that these are relevant with handling return send to the preservation of return of goods voucher data mode memory module.The concrete handling return mode and the applicable elements of typical Return Material Agreement regulation comprise: the full refund during return of goods---applicable elements is that consumer products satisfies return of goods condition and product remains intact; The partial refund during return of goods---applicable elements is to satisfy consumer products return of goods condition but product has artificial damage and can not use; Refusal is returned goods---and applicable elements is that consumer products does not satisfy return of goods condition;

The technical scheme that the above-mentioned electronics and IT products with return management device are more optimized also comprises:

Described return of goods voucher data are submitted to module to comprise return of goods selection administration module, functional evaluation administration module, Return Material Agreement administration module and are submitted the authentication management module to, wherein:

The Return Material Agreement administration module, when being used for behind logging in system by user for the first time trial edition product function module, automatically transfer product Return Material Agreement and returns policy voucher data thereof in the described return of goods voucher data mode memory module by system, and show to the user by described output device; This Return Material Agreement administration module has approve button and disagrees with button at described Return Material Agreement; When selecting to disagree with button, system will forbid the operation of all basic functions of product, select approve button after the user browses Return Material Agreement again; After the user browsed Return Material Agreement and selects approve button to submit agreement information to, system agreed that with the user Return Material Agreement and the voucher data such as the agreement of returns policy voucher data information, User Identity and submission time thereof submitted to send to the preservation of return of goods voucher data mode memory module;

Return goods and select administration module, wherein be provided with the return of goods selection tool box that requires return of goods submit button and abandon returning goods submit button, be used for collecting following at least voucher data: return of goods voucher data message, corresponding User Identity and submission time that the user selects to require to return goods submit button or submits to when abandoning returning goods submit button, and these are returned goods select voucher data to send to return of goods voucher data mode memory module;

The functional evaluation administration module, be used for after user's Evaluation product basic function module, the selector button that is provided with a plurality of evaluation options is provided and submits the appraisal tool box of estimating button to the user, collect following at least voucher data: the evaluation information to current basic function module result of use, current basic function module identification code, User Identity and submission time that the user utilizes the appraisal tool box to submit to, and the product evaluation voucher data that these are relevant with the return of goods send to return of goods voucher data mode memory module;

Submit the authentication management module to, be used for submitting to the process of return goods selection voucher data, product evaluation voucher data the user, submission person is carried out authentication, when submission person's authentication that and if only if obtains to pass through, system just can accept the voucher data message that the user submits to, and sends to the preservation of voucher data mode administration module.

Described return of goods voucher data analysis control module comprises return of goods voucher data analysis module and basic function start-up control module, wherein:

Return of goods voucher data analysis module, be used to read the return of goods voucher data that return of goods voucher data mode memory module is preserved, limit the use of the corresponding relation of state and return of goods voucher data with reference to returning goods, by relevant return of goods voucher data are compared, the current return of goods of analysis and judgement product limit the use of state, and these return of goods are limited the use of state send to return of goods voucher data mode memory module and preserve; Also being used for all return of goods voucher data that return of goods voucher data mode memory module is preserved and the return of goods limits the use of that status data extracts and shows by output device.

The alleged return of goods of the present invention limit the use of state and are meant the user and use in the product process, by the return of goods voucher data decision of preserving at that time, the user relevant with the return management flow process use the stage condition of product.The return of goods limit the use of state can be divided into agreement on probation, return goods and select, require to return goods and abandon returning goods four kinds the return of goods voucher data that they are corresponding different respectively.For example, when return of goods voucher data mode memory module had been preserved the return of goods voucher data of abandoning returning goods of user's proposition, the state that limits the use of of returning goods was " abandoning returning goods "; When the user did not propose " abandoning returning goods " but proposed " requiring to return goods ", the state that limits the use of of returning goods was " requiring to return goods "; When the user does not propose " abandoning returning goods " and " requiring to return goods ", but the return of goods voucher data that return of goods voucher data mode memory module is preserved show, the user has not met product beta test condition (as surpassing the trial period), and the state that limits the use of of then returning goods is " return goods and select "---must between " abandoning returning goods " or " requiring to return goods ", make one's options immediately user under this state; Do not belong to " abandoning returning goods " when the return of goods of consumer products limit the use of state, when also not belonging to " requiring to return goods " or " return goods and select ", and consumer products also meets the condition on probation of product Return Material Agreement regulation, and the state that limits the use of of then returning goods is " agreement is on probation ".The return of goods of consumer products limit the use of state and are also preserved by return of goods voucher data mode memory module.

Basic function start-up control module, be used for to start use: after receiving that basic function module that the user chooses is used request according to what the current return of goods limited the use of that state controls electronics and IT products basic function module that the user chooses, in return of goods voucher data mode memory module, search, extract the current return of goods and limit the use of state, and according to this sign type select different flow processs, to call or to forbid calling the start-up operation of basic function module;

Two kinds of functions by separating return of goods voucher data analysis control module and set up the kind return of goods seldom to limit the use of state, to help improving the control efficiency of return management device, when especially more when product user quantity, return of goods voucher data bulk is big to the basic function module start-up operation.

Described return of goods voucher data mode memory module comprises a return of goods voucher data mode storage unit, be used to preserve that user and production and sales business all agree about the product returns policy voucher data of regulation of returning goods, and preserve product that the user that selects administration module and functional evaluation administration module to send by returning goods submits to and return goods and select voucher data and functional module to estimate the voucher data; Also be used to preserve return of goods voucher data are compared and judge that the current return of goods of product that the back is determined limit the use of state by return of goods voucher data analysis module; Return of goods voucher data mode storage unit be only can read and write data and can not revise data can not revise data storage cell.

Described return of goods voucher data mode memory module is used to preserve the return of goods voucher data mode storage unit of data, is the CD-R of one-time write formula or the CD media data storage cell of DVD-R or DVD+R; Or the data storage cell of one-time write data ROM, PROM; Or adopt hardware, firmware or software that the storage space that writes effective record data is carried out the EEPROM of write-protect management or the data storage cell of EPROM or FLASH chip or hard disc.

Described return of goods voucher data mode memory module can be to have the reading and writing data management equipment (as DVD recording optical driver, USB cd-rom recorder etc.) that can not revise data storage cell, or forbid revising database with deletion record, or forbid revising the data file encryption with deletion record.

Described return of goods selection tool box comprises two return of goods selector buttons (abandon returning goods button and require return of goods button) at least.The user can only select to press the button of abandoning returning goods at every turn and submit to and abandon the data of returning goods, or presses and require return of goods button to submit to require return of goods data; Return of goods selection tool box can also comprise that is browsed a Return Material Agreement button, presses and browses the Return Material Agreement button, and system will read the Return Material Agreement clause data of described return of goods voucher data mode memory module preservation and show from output device.

Described appraisal tool box comprises 2～20 product evaluation options and selector button, and relevant information, the user can according to own result of use to the product basic function module, choose corresponding evaluation option selector button to submit the evaluation suggestion to reference to information.

Described systemic-function manager can have a systemic-function manager return management interface, be used to the visit between systemic-function manager and the return management device that interface is provided, systemic-function manager return management interface comprises basic function selection return management interface and return of goods device management interface, wherein:

The basic function of systemic-function manager is selected the return management interface, is used for the use request of the corresponding basic function module of certain basic function that the user is chosen at the systemic-function manager, sends to the basic function start-up control module of return management device;

The return of goods device management interface of systemic-function manager is used for supporting the use request of module of the corresponding return management device of certain return management function that the user chooses at the systemic-function manager to send to return management device; The module of corresponding return management device described here mainly contains return of goods voucher data and submits module, return of goods voucher data analysis control module, Return Material Agreement administration module to, returns goods and select administration module, functional evaluation administration module, basic function start-up control module, sale handling return module etc.

Described basic function module can have a basic function module return management interface, be used to the visit between basic function module and the return management device that interface is provided, comprise the return management interface of basic function module startup and the return of goods device management interface of basic function module, wherein:

The return management interface that basic function module starts, be used to allow basic function module receive enabled instruction by the basic function start-up control module basic function module that send, that the user chooses of return management device, and carry out this instruction, make the user can bring into use corresponding product basic function;

The return of goods device management interface of basic function module is used among user's Evaluation product basic function process or afterwards, submits module to for the return of goods voucher data of calling return management device in basic function module interface is provided; The return of goods voucher data of return management device submit to module to comprise return goods selection administration module and functional evaluation administration module.

In order to solve technical matters of the present invention, have the return management method of the electronics and IT products of return management device, may further comprise the steps at least:

The step that is used for user management;

The step that is used for the validated user login;

Be used to select the step of certain product basic function;

Be used to use the step of certain product basic function;

It is characterized in that, except that comprising that above-mentioned existing electronics and IT products use the step, also comprise:

A, has User Manager, login manager, be provided for collecting, preserving product Return Material Agreement and the various return of goods voucher data relevant in the electronics and IT products of systemic-function manager and a plurality of basic function module with the return of goods, and controlling the use of electronics and IT products according to analysis and judgement result to the return of goods voucher data of preserving, supplement production dealer carries out the step of the return management device of handling return operation; This return management device comprises:

Return of goods voucher data are submitted module to, are used to collect the various return of goods voucher data of production and sales business and user's submission, and these return of goods voucher data are sent to return of goods voucher data mode memory module;

Return of goods voucher data mode memory module, the mode of can not revising that being used for only can read and write data can not deleted data, can not revise data are preserved the various return of goods voucher data that user and production and sales business are submitted to;

Return of goods voucher data analysis control module, be used for the return of goods voucher data of can not revising that return of goods voucher data mode memory module is preserved are carried out analysis and judgement, and whether satisfy the product beta test condition and whether " require return goods " is arranged or the return of goods voucher data of " abandoning returning goods " according to analysis result, control the use of electronics and IT products basic function;

The handling return module is used to read return of goods voucher data and the Return Material Agreement that return of goods voucher data mode memory module is preserved, and it is shown by output device; Judge whether consumer products satisfies return of goods condition, show the concrete handling return mode and the applicable elements that meet the Return Material Agreement regulation, to its product logon rights of user log off of the eligible return of goods, collect, be kept at the voucher data of submitting in the concrete handling return operation.

B, utilize return management device to collect, preserve, browse the step of product Return Material Agreement and return of goods voucher data, comprising:

B1, buy the user, use this product before, can not revise the step that deposits return of goods voucher data such as product Return Material Agreement, product beta test condition, returns policy voucher data, product data, production and sales quotient data in the return of goods voucher data mode memory module of data in only reading and write data; Typical condition on probation and returns policy voucher data comprise product beta test phase and computing method, have the restriction of the maximum quantity K of basic function module on probation that negate to estimate voucher data (comprising " be unsatisfied with " or " very dissatisfied " evaluation), the closing time that can return goods and computing method, or the like.Before the user buys this product of use, the product data that production and sales business deposits in return of goods voucher data mode memory module comprise this name of product and identification code, under product category model name and identification code, date of manufacture etc., the production and sales business data that deposit in comprise production and sales business title and identification code, Service Phone etc.; Production and sales business is before the user buys product, also need in User Manager, to be provided with production and sales business user's login account number and password, and login account number and password that this domestic consumer is set when the user buys product, these data also all will deposit return of goods voucher data mode memory module in.Domestic consumer has only the authority of revising password in User Manager, and the product logon rights (product login account number and password) of domestic consumer then can be added or nullify to corresponding production and sales business.

B2, when user's Evaluation product basic function, call the return of goods voucher data of return management device and submit module to, collect the agreement information of the Return Material Agreement of user's submission, or " requiring to return goods ", or " abandoning returning goods ", or the product basic function estimates return of goods voucher data such as voucher data and voucher data such as corresponding User Identity and submission time, and these return of goods voucher data sent to the step of return of goods voucher data mode memory module:

In the process of using product, select to submit to return of goods voucher data to submit the use request of module to, and send to return management device, call return of goods voucher data and submit module to; Then, submit to module to collect return of goods voucher data message and voucher data such as User Identity and submission time that the user submits to by these return of goods voucher data, and these return of goods voucher data are sent to return of goods voucher data mode memory module;

B3, by only reading and writing data and the return of goods voucher data mode memory module that can not revise data receives and preserve the step of submitting the return of goods voucher data that module sends over from return of goods voucher data to;

The return of goods voucher data analysis control module of C, return management device is controlled the step that the user uses the basic function of product according to the analysis result of the return of goods voucher data of having preserved, comprising:

The use request of C1, basic function module that the user is chosen at the systemic-function manager sends to the step of return of goods voucher data analysis control module;

Whether the return of goods voucher data that C2, the comparative analysis of return of goods voucher data analysis control module have been preserved comprise " abandoning returning goods " or " requiring to return goods ", and whether satisfy Return Material Agreement condition on probation, and select to allow or forbid that the user uses the step of electronics and IT products basic function module according to the comparative analysis result; When the data of preserving when return of goods voucher data mode memory module have " abandoning returning goods " information that the user submits to, perhaps there is not " abandon return goods " information but when satisfying condition on probation and not having " requiring to return goods " information that the user submits to, return of goods voucher data analysis control module will allow the user to start use electronics and IT products basic function module; When not satisfying condition on probation, perhaps satisfy condition on probation but user when having submitted " requiring to return goods " information to and not had " abandoning returning goods " information, return of goods voucher data analysis control module will be forbidden that the user starts and be used the electronics and IT products basic function module.

C3, be used for the step that basic function module received, carried out the enabled instruction of the basic function module that the invoke user sent by return of goods voucher data analysis control module chooses, make the user can bring into use corresponding product basic function;

The step that Return Material Agreement that D, return management device utilization have been preserved and return of goods voucher data come supplement production dealer to carry out concrete consumer products handling return operation, comprising:

The handling return module of D1, return management device reads return of goods voucher data and the Return Material Agreement that return of goods voucher data mode memory module is preserved, and it is shown by output device;

D2, handling return module judge according to the return of goods voucher data analysis of having preserved whether consumer products satisfies return of goods condition, show the concrete handling return mode and the applicable elements that meet the Return Material Agreement regulation, to its product logon rights of user log off of the eligible return of goods, collect, be kept at the voucher data of submitting in the concrete handling return operation;

In the method for the invention, preferably, step B2 also comprises:

B12, after the validated user login system, for the first time during trial edition product function module, accessing Return Material Agreement by the Return Material Agreement administration module from can not revise return of goods voucher data mode memory module shows to the user, and collection comprises following voucher data: the Return Material Agreement that the user submits to and the agreement information of return of goods voucher data, User Identity and submission time, and these return of goods voucher data are sent to the step that return of goods voucher data mode memory module is preserved: system will call the Return Material Agreement administration module (return of goods voucher data are submitted one of module to) of return management device automatically, automatically transfer product Return Material Agreement (containing returns policy voucher data) and show to the user by output device, after the user browses Return Material Agreement and selects approve button to submit agreement information to, the Return Material Agreement administration module will be collected Return Material Agreement and the returns policy voucher data agreement information thereof that the user submits to, voucher such as User Identity and submission time data, and the return of goods voucher data mode storage unit that these return of goods voucher data send to return of goods voucher data mode memory module preserved; When selecting to disagree with button after the user browses Return Material Agreement, system will forbid the operation of all basic functions of product, select approve button after the user browses Return Material Agreement again;

In the method for the invention, preferably, the return of goods user voucher data commit method of step B2 described " requiring to return goods " or " abandoning returning goods " comprising:

B21, after the validated user login system, choosing in the systemic-function manager returns goods selects to submit to function, the return of goods selection tool box that calling returns goods selects administration module is submitted to the user of " requiring to return goods " or " abandoning returning goods " to return goods and selected the step of voucher data (one of return of goods user voucher data): the return of goods that call return management device by the systemic-function manager are selected administration module (return of goods voucher data are submitted one of module to), provide to be provided with to the user and require the return goods return of goods selection tool box of button of return of goods button and abandoning, regather the requirement return of goods or the voucher data of abandoning returning goods that the user utilizes return of goods selection tool box to submit to, and voucher data such as User Identity and submission time, and these return of goods voucher data mode storage unit of return goods selecting voucher data to send to return of goods voucher data mode memory module are preserved;

In the method for the invention, preferably, the described product basic function of step B2 is estimated voucher data commit method and is comprised:

B22, among user's Evaluation product basic function or afterwards, calling function is estimated the appraisal tool box of administration module and is submitted to the product basic function to estimate the step of voucher data (one of return of goods user voucher data): the functional evaluation administration module (return of goods voucher data are submitted one of module to) and the appraisal tool box thereof that call return management device, the user utilizes the selector button of a plurality of evaluation options that the appraisal tool box is provided with to submit evaluation information to current basic function module result of use to, the evaluation information that the systematic collection user submits to, the basic function module identification code, voucher such as User Identity and submission time data, and these are estimated the return of goods voucher data mode storage unit that voucher data send to return of goods voucher data mode memory module preserve;

In the method for the invention, preferably, after step B3, also comprise:

B4, receive in return of goods voucher data mode memory module, preservation is submitted module to from return of goods voucher data, return goods and select administration module, after the up-to-date return of goods voucher data that the functional evaluation administration module sends, by the return of goods voucher data of return of goods voucher data analysis module according to the current preservation of return of goods voucher data mode memory module, and the return of goods limit the use of state and return of goods voucher data relationship table, the up-to-date return of goods of the current return of goods voucher of analysis and judgement data correspondence limit the use of state, and when the up-to-date return of goods limit the use of Status Level and are higher than the return of goods that return of goods voucher data mode memory module preserves at present and limit the use of Status Level (product initial return goods limit the use of the state default setting be other " agreement is on probation " state of lowermost level), the sign that the up-to-date return of goods is limited the use of state sends to the step that return of goods voucher data mode memory module is preserved;

In the method for the invention, preferably, the described method of step B4 also comprises:

B5, the actual value variation development and the corresponding return of goods according to the product returns policy voucher data and the selection voucher data of returning goods limit the use of the state variation development, establishment is returned goods and is limited the use of state and return of goods voucher data relationship table, using the return of goods of flow process to limit the use of state control electronics and IT products basic function module carries out by rudimentary to senior division rank, and the step of determine the to return goods state that limits the use of and return of goods voucher data relationship: according to the actual regulation of product Return Material Agreement and the actual value condition of relevant returns policy voucher data, and return goods in the product beta test process and select the actual value of voucher data to change development, the return of goods are limited the use of state to be divided for by rudimentary to four senior ranks: agreement is on probation, return goods and select, require to return goods and abandon returning goods, each rank situation following return of goods corresponding with specific return of goods voucher data qualification limit the use of shown in state and the return of goods voucher data relationship table, and the return of goods voucher data actual change evolution after product uses will make the state that limits the use of of returning goods produce by rudimentary to senior irreversible upgrading.

The return of goods limit the use of state and return of goods voucher data relationship table

Rank	Return of goods state of a control	Corresponding return of goods voucher data qualification	The product operation regulation of corresponding state
				0	Agreement is on probation	It is not " abandon return goods " or " requiring to return goods " that the current return of goods limit the use of state, and satisfy Return Material Agreement the product beta test condition (as, product beta test phase less than, and existing negate to estimate the basic function module quantity of voucher data less than K)	At this moment, the product beta test condition that allows the user to press Return Material Agreement continues the Evaluation product basic function module.After this, the state that limits the use of of returning goods can upgrade to " abandoning returning goods " or one of " requiring to return goods " or " return goods and select ".
1	Return goods and select	It is not " abandon return goods " or " requiring to return goods " that the current return of goods limit the use of state, and do not satisfy Return Material Agreement the product beta test condition (as, the product beta test phase is mistake, or existing negate that the basic function module quantity of estimating the voucher data is not less than K)	At this moment, the user can not continue to use the product basic function module, and the selection operation whether system must return goods automatically prompting user in the selection administration module of returning goods makes the state that limits the use of of returning goods upgrade to " abandoning returning goods " or " requiring to return goods ".
				2	Require to return goods	The active user selected " requiring to return goods " and did not select " abandoning returning goods " when return of goods selection operation.	At this moment, the user can not re-use corresponding basic function module, but the user can also use the selection administration module of returning goods, and resubmits and abandons return of goods information, makes the state that limits the use of of returning goods upgrade to " abandoning returning goods ".
3	Abandon returning goods	The active user selected " abandoning returning goods " when return of goods selection operation.	At this moment, the user can unconditionally use the corresponding function module.After this, the return of goods of product limit the use of state and will no longer change.

B6, according to the returns policy voucher data and the return of goods user voucher data of the product Return Material Agreement of preserving in the return of goods voucher data mode memory module, relatively judge, be provided with the step of the state that limits the use of of returning goods:

When the product hansel, returning goods and limiting the use of the state default setting is " agreement is on probation ";

When the returns policy voucher data of the product Return Material Agreement in the return of goods voucher data mode memory module have condition on probation, include the period of time for approval regulation, or there is the negative basic function module maximum quantity K on probation that estimates voucher data (comprising " being unsatisfied with " or " very dissatisfied " evaluation) to limit, if it is not " abandoning returning goods " or " requiring to return goods " that the current return of goods limit the use of state, and current when satisfying the product beta test condition (, existing negates to estimate the basic function module quantity of voucher data less than K, and the trial period less than), the return of goods voucher data analysis module state that limits the use of that will keep returning goods is " agreement is on probation ";

When the returns policy voucher data of the product Return Material Agreement in the return of goods voucher data mode memory module have condition on probation, include the period of time for approval regulation, or there is the negative basic function module maximum quantity K on probation that estimates voucher data (comprising " being unsatisfied with " or " very dissatisfied " evaluation) to limit, if it is not " abandoning returning goods " or " requiring to return goods " that the current return of goods limit the use of state, and current when not satisfied the product beta test condition (, existing negates that the basic function module quantity of estimating the voucher data is not less than K, or the trial period crosses), return of goods voucher data analysis module limits the use of state with the return of goods and upgrades to " return goods and select " from " agreement is on probation ";

When the return of goods limited the use of state for " return goods and select ", the user can not continue to use the product basic function module, must use the selection administration module of returning goods to make the state that limits the use of of returning goods upgrade to " requiring to return goods " or " abandoning returning goods ";

B7, use when return goods selecting administration module to return goods selection operation as the user, the product of submitting to according to the user is returned goods and is selected the voucher data to judge, be provided with the step of the state that limits the use of of returning goods:

When the user uses when return goods selecting administration module to return goods selection operation, after selecting to submit to and preserving " requiring to return goods " information, system will then call the return of goods voucher data analysis module return of goods and limit the use of state and be set to " requiring to return goods "; After this, return goods and to limit the use of state variation flow process steering logic and will make the state that limits the use of of returning goods to upgrade to " abandoning returning goods "; Otherwise the user must return goods product to production and sales business as early as possible;

When the user uses when return goods selecting administration module to return goods selection operation, after selecting to submit to and preserving " abandoning returning goods " information, system will then call the return of goods voucher data analysis module return of goods and limit the use of state and be set to " abandoning returning goods "; After this, the return of goods of product limit the use of state and will no longer change.Simultaneously, the user can use the various basic functions of product.

In the method for the invention, preferably, the described method of step B also comprises:

B8, by choosing the display navigation return of goods voucher data mode data function of systemic-function manager, call the return of goods voucher data analysis module of return management device by the systemic-function manager, read and show that by output device the various return of goods of storing in the return of goods voucher data mode memory module limit the use of the step of state and return of goods voucher data;

In the method for the invention, preferably, the described method of step C1 also comprises:

C11, after the systemic-function manager is selected the product basic function, also comprise the start-up operation call request that is used for basic function module that the user is chosen, send to the step of the basic function start-up control module of return management device;

In the method for the invention, preferably, after step C11, also comprise:

C12, after receiving the basic function module call request that the user chooses, basic function start-up control module by return management device, carry out product and return goods that the state that limits the use of is judged and start-up operation calls the step of control: in return of goods voucher data mode memory module, search, read the up-to-date return of goods of product and limit the use of state, and this is selected to allow or forbid that the user starts the step of using the electronics and IT products basic function module as the product state that limits the use of of effectively returning goods.

In the method for the invention, preferably, the described method of step C12 also comprises:

C13, when preserving the different return of goods of a plurality of ranks in the return of goods voucher data mode memory module and limit the use of state, judge that current effective return of goods limit the use of the step of state: return of goods voucher data analysis module will limit the use of state to the highest-ranking return of goods, also be that the up-to-date return of goods of holding time limit the use of state simultaneously, be used as current effective return of goods and limit the use of state.

C14, the type that limits the use of state according to the up-to-date return of goods are selected the control flow that calls of following basic function module start-up operation:

When the up-to-date return of goods limit the use of state for " agreement is on probation " or " abandoning returning goods ", the start-up operation instruction of the basic function module that basic function start-up control module transmission user chooses;

When the up-to-date return of goods limit the use of state for " requiring to return goods ", basic function start-up control module will stop the start-up operation of the basic function module that the user chooses, and provide the information that next step operation is selected: " you have required to return goods; can not continue to use this product function again; please in time handle return of goods formality by Return Material Agreement, or abandon returning goods ";

When the up-to-date return of goods of basic function module limit the use of state for " return goods and select ", basic function start-up control module will stop the start-up operation of the basic function module that the user chooses, and provide the information of the selection operation that requires to return goods: " you will continue to use this product function, please use return of goods voucher data to submit the module selection operation of returning goods to earlier ";

In the method for the invention, preferably, the described method of step D1 also comprises:

D11, the step that enters the product systems functional manager with production and sales business identity login;

D12, call the step of handling return module by the systemic-function manager;

D13, handling return module read return of goods voucher data and the Return Material Agreement that return of goods voucher data mode memory module is preserved, and with its step that shows by output device;

In the method for the invention, preferably, the described method of step D2 also comprises:

D21, handling return module can not be revised return of goods voucher data and Return Material Agreement according to what preserve, and whether the analysis and judgement consumer products satisfies the step of return of goods condition;

D22, handling return module are according to result and the Return Material Agreement of step D21, the auxiliary handling return operation of being correlated with, and the step of preservation handling return voucher data: to the user of the eligible return of goods, the handling return module will be nullified this consumer products logon rights with production and sales business identity invoke user manager; Show concrete handling return mode and the applicable elements that meets the Return Material Agreement regulation to production and sales business, and collection comprises following voucher data: production and sales business is selected the concrete handling return mode of submitting to, corresponding production and sales business identify label and submission time; The voucher data that these are relevant with handling return send to return of goods voucher data mode memory module and preserve;

D23, basis are selected the concrete handling return mode of submission in step D22, come to finish return of goods formality for qualified user handles, or refusal is handled the step of ineligible user's return of goods formality.

Adopt technique scheme, the present invention compared with prior art has following advantage and good effect:

Provide a kind of novel be the electronics and IT products design and the production and operation technical scheme at center with consumer, promote that the electronics and IT products exploitation is the center from being that the center turns to conscientiously with consumer with the quality, take into full account consumer's interests and personalization features, improving existing is the return management method of standard with the quality, the electronics and IT products return management method is provided, the consumer is when buying electronics and IT products and using the corresponding function of the electronics and IT products of buying, at any time the passable concrete clause agreement that does not have effect just can return goods of decorrelation, the consumer can be according to the regulation of Return Material Agreement, and whether autonomous selection returns goods to production and sales business behind Evaluation product.

Pay much attention to electronics and IT products consumer's result of use, allow the consumer to return goods, make the consumer that electronics and IT products can be sold really result of use the electronics and IT products that oneself do not have result of use.The consumer that this knowledge expertise that those purchases are varied with each individual is learnt class software product and electronic medical equipment product is especially suitable, because these product results of use are relevant with user's idiosyncrasy.Stand in the product development and the enterprise development of the angle consideration of consumer's interests veritably, can obtain consumer's approval and the most effective developing produce market to greatest extent, accelerate the development of enterprise.

The consumer can initiatively abandon being not suitable for the electronics and IT products of own characteristics of personality, effectively select to be more suitable for the electronics and IT products of own individual character speciality, this will effectively improve consumer's the benefited level of consumption, those electronics and IT products resources invalid to the consumer that also avoid waste simultaneously promote to improve electronics and IT products society utilization ratio.The consumer can also abandon the power of returning goods by the cancellation return of goods, continues to use the actual effectively electronics and IT products to oneself or oneself kith and kin.

The return of goods of paying much attention to reflection consumer's real consumption demand are selected the preservation and the management of data, return goods when selecting data to submit to by the process authentication, prevent that other people from replacing submitting to, do not allow return goods selecting data to make amendment and delete, the operation of guaranteeing to have the electronics and IT products of handling return function can be based on the true objectively user selection data of returning goods.

Fully pay attention to consumer's subjective demand of actual use and impression, utilize in-service evaluation to select manager, help to collect, record, analysis user be to the concrete use suggestion of electronics and IT products, help effectively analyzing the adaptability of the different basic function module of respective electronic information products to associated user group, and help revising the bad basic function module of those relative evaluations targetedly according to these concrete suggestions of using, help constantly promoting the quality level and the result of use of raising electronics and IT products.The information that the user independently selects whether to return goods will be recorded on the memory module that can not revise with the significant data register of deleted data.The information that the production and sales business of electronics and IT products and developer can utilize the user to provide is improved electronics and IT products performance and sales tactics.

Pay attention to the legitimate right of protection electronics and IT products production and sales business; the user must signature agree Return Material Agreement before the corresponding basic function of Evaluation product; by the abuse of technological means limited subscriber, avoid causing social resources waste and irrational business burden that increases the weight of to return of goods right.Whether these electronics and IT products can allow the user after the basic function of using system appointment, are called automatically to return goods by system and select administration module, please the user select will return goods according to result of use.When the user determines after system submits the request that requires to return goods to; system will forbid immediately that the user continues to use the basic function of these electronics and IT products; prevent to abuse return of goods right, protect the intact of electronics and IT products to greatest extent, to avoid the unnecessary loss of production and sales business.The user is behind Evaluation product, if abandon the power of returning goods, just must not go back on one's word requires to return goods once more, and this also helps preventing to abuse return of goods right, the protection producer and production and sales business.

The handling return system is set in electronics and IT products, helps production and sales business and better understand the relevant information of returning goods, and more effectively carry out handling return with the electronics and IT products user.

Description of drawings

Fig. 1 is the system architecture synoptic diagram of existing English electronics aided education machine;

Fig. 2 is the system architecture synoptic diagram of the English electronics aided education machine with return management device in the embodiment of the invention;

Fig. 3 is the English electronics aided education machine system architecture synoptic diagram with return management device of the optimization of the embodiment of the invention;

Fig. 4 is the return of goods tool box structure synoptic diagram that the return of goods of the return management device in the embodiment of the invention are selected administration module;

Fig. 5 is the result of use appraisal tool box structural representation of the functional evaluation administration module of the return management device in the embodiment of the invention;

Fig. 6 is the system architecture synoptic diagram of the embodiment of the invention of running environment when being computer internet;

Fig. 7 is the electronics and IT products return management method schematic flow sheet with return management device of the embodiment of the invention;

Fig. 8 is that the method flow synoptic diagram that starts the product basic function is called in the return management device control that utilizes of the embodiment of the invention;

The return of goods voucher data and the return of goods of Fig. 9 embodiment of the invention limit the use of the method for state management process flow diagram;

Figure 10 is the return of goods voucher data managing method process flow diagram relevant with the evaluation of electronics and IT products result of use of the embodiment of the invention;

Figure 11 is the production and sales business handling return method flow diagram of the embodiment of the invention.

Embodiment

(1) with reference to the accompanying drawings embodiments of the invention is described.

Fig. 1 is the system architecture synoptic diagram of existing English electronics aided education machine, it has User Manager 150, login manager 140, systemic-function manager 160, a plurality of basic function module (basic function module A(171), basic function module B(172), basic function module C(173) etc.) form product basic function module subsystem 170, wherein

Login manager 140 is used for discriminated union and allows the validated user login to use product;

User Manager 150 is used to be provided with user profile and the encrypted message of managing validated user;

Systemic-function manager 160, be used for providing product application management master interface and function corresponding menu to the user, for selecting to call required applied function module in product uses, the user provides access, systemic-function manager 160 also has the module and the product basic function of visit product application runtime environment and uses the flow process steering logic, and relevant basic function module, unit, device and the equipment in the product can coordinated is finished the application function of appointment;

Product basic function module subsystem 170, be used for providing available various functions of English electronics aided education machine and related resource to the user, basic function module A(171 wherein), basic function module C(173 basic function module B(172)) etc., represent teaching material element resources management function modules A (171) commonly used respectively, teaching material modular learning functional module B(172), conventionally test management function module C(173) etc.The various teaching unit module that in teaching material element resources management function modules A (171), comprises the many covers English teaching material that to select.Teaching material modular learning functional module B(172) also can comprise voice play function module, word speed adjust functional module, record function module, sound-recording function module, with read the comparing function module, in/a plurality of learning functionality modules such as English display selection function module, figure Presentation Function module, video playback capability module, speech identifying function module.Conventionally test management function module C(173) comprise a plurality of and different teaching materials and the supporting test question library module of teaching unit.

Has User Manager 150; login manager 140; systemic-function manager 160; the operation of the English electronics aided education machine of product basic function module subsystem 170; usually also need system running environment 130; the support of output device 120 and input equipment 110; thereby make the user use main interface and the function corresponding menu carries out man-machine interaction by the product of systemic-function manager 160; realize switching on and shutting down; select to start the correlation function module of English electronics aided education machine; the output acoustic and light information, the multiple English-Assisted Instruction application function of realization English electronics aided education machine.The basic function module 170 that the user by selecting system allows to use obtains the function corresponding effect.

System running environment 130 includes hardware device, I/O interface and the relevant system software such as mainboard, power supply of data processor, storer, constitutes the operation basic environment of this English electronics aided education machine basic function module.

In the present embodiment, input equipment 110 is keyboard, mouse, microphone, touch-screen, fingerprint input device.Output device 120 is display and loudspeaker.System running environment 130 can be a multimedia computer that has the DVD-R CD writer.

In other embodiments, English electronics aided education machine can also be computer internet and equipment, or smart mobile phone, PDA, foreign language learning machine, can also be other portable electronic device (as MP5, MP4, MP3 etc.) that has CPU, storer and system software, or have User Manager 150, login manager 140, systemic-function manager 160, product basic function module subsystem English teaching software 170, that on multimedia computer, move.

When the user uses product, can select certain teaching unit module of certain the cover English teaching material in the teaching material element resources management function modules A (171) by systemic-function manager 160, then, call the required learning functionality module B(172 of concrete study) (as the record function module) help learn to choose the content of teaching unit module, and can allocating conventional test and management functional module C(173) related content test and understand the grasp situation of user teaching unit module contents.

The basic function of the alleged electronics and IT products of the present invention is meant the function that the electronics and IT products before the return management device had originally is set in electronics and IT products.The basic function module that the user by selecting system allows to use obtains the function corresponding effect.

Fig. 2 is the system architecture synoptic diagram of the English electronics aided education machine with return management device in the embodiment of the invention.These electronics and IT products comprise the User Manager 150 that existing English electronics aided education facility have, login manager 140, systemic-function manager 160, by a plurality of basic function module (basic function module A(171), basic function module B(172), basic function module C(173) etc.) form product basic function module subsystem 170, can also have by general-purpose storage, processor, operating system, the system running environment 130 that I/O interface etc. are formed, output device 120 and input equipment 110, in addition, these electronics and IT products also comprise return management device 220.

Return management device 220 comprises return of goods voucher data submission module 221, return of goods voucher data mode memory module 222, return of goods voucher data analysis control module 223, handling return module 224, wherein:

Return of goods voucher data are submitted module 221 to, be used to collect the return of goods voucher data message that the user submits to, and associated documents data such as corresponding User Identity and submission time, and these return of goods voucher data are sent to return of goods voucher data mode memory module 222; Return of goods voucher data comprise that product returns policy voucher data, user return goods and select voucher data and product user to estimate the voucher data that both are referred to as the return of goods user voucher data back.

Return of goods voucher data mode memory module 222, be used to preserve that user and production and sales business all agree about the product returns policy voucher data of regulation of returning goods, and preserve the return of goods user voucher data that the user that submits to module 221 to send by return of goods voucher data submits to; Also be used for preserving returning goods and limit the use of state; The storage unit that return of goods voucher data mode memory module 222 is used to preserve data be only can read and write data and can not revise data can not revise data storage cell.

Return of goods voucher data analysis control module 223, be used to read the return of goods voucher data that return of goods voucher data mode memory module 222 is preserved, whether the comparative analysis related data satisfies Return Material Agreement condition on probation, and whether the user has submitted the return of goods voucher data message of " requiring to return goods " or " abandoning returning goods " to, and control the user according to the comparative analysis result and can start and use the electronics and IT products basic function module: when the data of preserving when return of goods voucher data mode memory module 222 have " abandoning returning goods " information that the user submits to, perhaps there is not " abandon return goods " information but when satisfying condition on probation and not having " requiring to return goods " information that the user submits to, return of goods voucher data analysis control module 223 will allow the user to start use electronics and IT products basic function module; When not satisfying the condition of trying out, perhaps satisfy condition on probation but user when having submitted " requiring to return goods " information to and not had " abandoning returning goods " information, return of goods voucher data analysis control module 223 will be forbidden that the user starts and be used the electronics and IT products basic function module.

Handling return module 224, be used for after the production and sales business identity login system, read all the relevant return of goods voucher data in the return of goods voucher data mode memory module 222, judge whether to satisfy return of goods condition, user to the eligible return of goods, handling return module 224 will be nullified this consumer products logon rights with production and sales business identity invoke user manager 150; Show the concrete handling return mode and the applicable elements that meet the Return Material Agreement regulation, and the collection production and sales business is selected the concrete handling return mode of submission, and voucher data such as corresponding production and sales business identify label and submission time, and the voucher data that these are relevant with handling return send to 222 preservations of return of goods voucher data mode memory module.Only just can call handling return module 224 with the identity login system of legal production and sales business, browse all users' that write down on this product full detail, use relevant product return management function, effectively analyzing and processing user's return of goods request, comprise according to Return Material Agreement and judge whether to satisfy return of goods condition and select to submit to suitable handling return mode (as reimbursement in full, or partial refund, or refusal is returned goods), and can invoke user manager 150 increase user record or nullify this user's product logon rights (user account number of login system and password).If with the identity login of the legal domestic consumer of this product, can only browse with these user-dependent all information and (comprise address name, the user's electronic mailbox, telephone number, mailing address, user account number and login password and with these user-dependent return of goods voucher data), can revise login password, the relevant information of other validated user of this product can not be browsed, user record can not be increased.Return of goods voucher data mode memory module 222 will be preserved the data recording that all User Managers 150 are generated, for user account number a plurality of consumer products logon rights data recording identical, that login password is different (return of goods voucher data mode memory module 222 does not allow to delete the data with existing record), User Manager 150 will be with up-to-date consumer products logon rights data recording as effective record.When nullifying return of goods user's product logon rights record, can be set to by the login password value of this user's of system product logon rights data recording: NULL.After this, corresponding consumer products logon rights will be considered as irreversibly deleting by system.

The consumer is when buying these electronics and IT products, production and sales business can utilize the identity login of production and sales business to enter system, in the User Manager 150 of these electronics and IT products user record new for the consumer adds, comprise user's unique identification sign indicating number, address name is with user account number and system login password thereof etc.

During the English electronics aided education machine of production and sales present embodiment, needed before the user uses the basic function of this product, only can read and write data and can not revise to pre-deposit in the return of goods voucher data mode memory module 222 of data and need production and sales business and with product Return Material Agreement clause and the returns policy voucher data agreeing per family to approve.

Typical product Return Material Agreement clause can comprise: when there are quality problems in product (can not normally move as certain product basic function module etc.), user's general return of goods clause that requirement is returned goods of having the right, can also there be product to there is no the only relevant return of goods clause that does not have effect just can return goods of quality problems with user's result of use, for example, corresponding Return Material Agreement content can also comprise:

1. this product allows the user to try out, if the user buys behind the product when finding not reach the results of learning of expection in the trial employment period, can require to return goods.

2. the product beta test condition comprises:

(1) user does not have to propose the requirement of " requiring to return goods ", in case the user proposes the requirement of " requiring to return goods ", just should stop product beta test immediately;

(2) user does not have to propose the requirement of " requiring to return goods ", and logins first from validated user and to calculate from the use, 30 days product beta test phases less than;

(3) user does not have to propose the requirement of " requiring to return goods ", and the trial period less than the time, to every cover English teaching material, can select teaching material teaching unit basic function module sum on probation should be not more than 20;

(4) user is after a new on probation teaching material teaching unit basic function module in 5 days, should utilize this product evaluation tool box that the result of use of this basic function module is independently estimated, the evaluation suggestion of submitting to can be divided into to be felt quite pleased, be satisfied with, be satisfied in the main, be unsatisfied with and very dissatisfied 5 classes, wherein, dissatisfied and very dissatisfied being negates to estimate.

When (5) satisfying above condition on probation, in the result of use of the basic function module of teaching material teaching unit is estimated, estimate suggestion for negating that the teaching material teaching unit module number of estimating (dissatisfied and very dissatisfied) should be not more than K=5; (show that this product is unsuitable for the user probably this moment, and the user should consider the requirement return of goods).

1. during this product beta test, when finding not reach the result of use of expection, can require to return goods as if the user; If the user thinks when using this product that required effect is arranged, can abandon returning goods.

2. when not meeting the condition of trying out, the user must use the return management device of this product to select to submit to " requiring to return goods " or " abandoning the return of goods " information.

3. after submitting " requiring to return goods " information to, the user should in time handle return of goods formality, can not continue to use this product again.

4. after submitting " abandoning returning goods " information to, the user can unconfined continuation use this product.The user who abandons returning goods must not go back on one's word.

5. the family uses the return management device of this product to submit to from " requiring to return goods " information or after the expiration on probation, should handle return of goods formality to the production and sales business place in 60 days.Surpass return of goods deadline, be considered as the user and abandon the requirement of returning goods.

6. about handling return mode and applicable elements:

Handling return mode 1: the full refund during return of goods---applicable elements is that consumer products satisfies return of goods condition and product remains intact;

Handling return mode 2: the partial refund during return of goods---applicable elements is to satisfy consumer products return of goods condition but product has artificial damage, even can not use; When the reason product when returning goods because of the user fails to remain intact state, even can't normally use, but the return of goods voucher data in the product are not damaged and are lost, can prove and satisfy consumer products return of goods condition, production and sales business can be repaired required expense situation according to product, confers the handling return mode that adopts partial refund with the user.

Handling return mode 3: refusal is returned goods---and applicable elements is that consumer products does not satisfy return of goods condition; Comprise that the user had selected to abandon to return goods, once can unconfined use product; Surpass return of goods deadline; Return of goods voucher data in the product are lost by artificial the damage, can't prove that consumer products satisfies return of goods condition; Or the like.

Above Return Material Agreement clause shows, in the time of can't realizing preferably English electronics aided education machine result of use owing to user's self reason, although product does not have quality problems, the user also can independently select to require to return goods.The return of goods clause that does not have effect just can return goods makes the consumer avoid bearing and spends to buy the risk that does not have the English of result of use electronics aided education machine.For effectively fulfiling the promise of Return Material Agreement, production and sales business must be provided by the English electronics aided education machine product that provides to the consumer, is obvious and effective to certain customers at least, is that these users think and are worth consumption.Simultaneously, at condition on probation, the aspects such as using control and handling return mode of returning goods, support effectively to implement the technical scheme of Return Material Agreement clause with the abuse of effective limited subscriber to return of goods right.

Comprised corresponding product returns policy voucher data in the above-mentioned typical electronic information products Return Material Agreement clause:

1. the product beta test phase is 30, and computing method are " login first calculate from the use " from validated user;

2. the teaching material teaching unit basic function module sum that can try out is not more than 20;

3. trial employment period basic function module result of use is K=5 for the negative module number maximal value of estimating;

4. the closing time that can return goods and computing method are in from " submissions " require the return of goods " information 60 days ".

The return of goods user voucher relevant with return management mainly comprises:

(1) product is brought into use record data: submit to first can successful login system user account number and password, User Identity, submission landing time, kind model name and identification code under name of product and the identification code, product;

(2) Return Material Agreement of user's submission is agreed the information record data: Return Material Agreement is agreed the information submission time, and Return Material Agreement title version is submitted User Identity to, and user account number is agreed message code;

(3) user submits to and requires return of goods record data: require return of goods information submission time, and User Identity, user account number requires return of goods message code, requires the name of product and the identification code of the return of goods, kind model name and identification code under the product;

(4) user submits to and abandons the record data of returning goods: the information submission time of abandoning returning goods, and User Identity, user account number is abandoned the message code of returning goods, kind model name and identification code under name of product of abandoning returning goods and the identification code, product;

When preserving above return of goods user voucher data, every group of data will be preserved as a record.

Return of goods voucher data analysis control module 223, be used to read the return of goods voucher data that return of goods voucher data mode memory module 222 is preserved, whether the comparative analysis related data satisfies Return Material Agreement condition on probation, can and whether the user have submitted the return of goods voucher data message of " requiring to return goods " or " abandoning returning goods " to, and control the user according to the comparative analysis result and start and use the electronics and IT products basic function module:

When the product hansel, there is not " abandoning returning goods " information in the data that return of goods voucher data mode memory module 222 is preserved, but satisfy condition on probation, and " requiring to return goods " information that does not have the user to submit to, return of goods voucher data analysis control module 223 will allow the user to start and use the electronics and IT products basic function module;

After using a period of time, when not satisfying the condition of trying out, full as the product beta test phase (30 days), return of goods voucher data analysis control module 223 will forbid that the user starts the basic function module of using this English electronics aided education machine, the selection operation whether system also must return goods automatically prompting user in the selection administration module 226 of returning goods.

When using this English electronics aided education machine, can call at any time returns goods selects administration module 226 to submit " requiring to return goods " or " abandoning returning goods " information to.

When satisfying condition on probation, but when " requiring to return goods " information being arranged in the data that return of goods voucher data mode memory module 222 is preserved and not having " abandoning returning goods " information, return of goods voucher data analysis control module 223 will forbid that also the user starts the basic function module of using this English electronics aided education machine, system also can point out the user the return of goods of Return Material Agreement regulation before the cut-off date (user after submitting " requiring to return goods " to 60 days in), handles concrete return of goods formality to the production and sales business place.Production and sales business should be handled user's formality of returning goods according to Return Material Agreement.

If the user is after submitting " requiring to return goods " information to, also want to use the basic function module of this English electronics aided education machine, system can point out the user need cancel return of goods requirement, abandons the power of returning goods, the user can call once more to return goods and select administration module 226, resubmits " abandoning returning goods " information.

When the data of preserving when return of goods voucher data mode memory module 222 had " abandoning returning goods " information that the user submits to, the user just can use the various basic functions of this English electronics aided education machine without restriction.

Fig. 3 is the English electronics aided education machine system architecture synoptic diagram of optimizing with return management device.The return of goods voucher data of the English electronics aided education machine of present embodiment submit to module 221 to comprise Return Material Agreement administration module 225, return goods and select administration module 226, functional evaluation administration module 228, submission authentication management module 227, and return of goods voucher data analysis control module 223 comprises return of goods voucher data analysis module 2231 and basic function start-up control module 2232.

Return Material Agreement administration module 225, when being used for behind logging in system by user for the first time trial edition product function module, allow system transfer product Return Material Agreement (containing returns policy voucher data) automatically, and pass through described output device 120 and show to the user, after the user browsed Return Material Agreement and clicks approve button submission agreement information, system agreed that with Return Material Agreement and returns policy voucher data thereof that the user submits to voucher data such as information, User Identity and submission time send to return of goods voucher data mode memory module 222 and preserve; Click after the user browses Return Material Agreement when disagreeing with button, system will forbid the operation of all basic functions of product, click approve button after the user browses Return Material Agreement again;

Return goods and select administration module 226, be used for behind user's Evaluation product, the return of goods selection tool box 2261 that is provided with the requirement return of goods and abandons returning goods selector button is provided to the user, and collect the user and utilize the requirement return of goods of return of goods selection tool box 2261 submissions or abandon return of goods information, and voucher data such as corresponding User Identity and submission time, and these are returned goods select voucher data to send to return of goods voucher data mode memory module 222;

Functional evaluation administration module 228, be used for behind user's Evaluation product basic function module B, the appraisal tool box 2281 that is provided with a plurality of evaluation option selector buttons is provided to the user, and the collection user utilizes the evaluation information to current basic function module result of use of appraisal tool box 2281 selector buttons submission, and voucher data such as current basic function module identification code, User Identity and submission time, and the product evaluation voucher data that these are relevant with the return of goods send to return of goods voucher data mode memory module 222;

Submit authentication management module 227 to, be used for submitting to the process of return goods selection voucher data, product evaluation voucher data the user, submission person is carried out authentication, when submission person's authentication that and if only if obtains to pass through, system just can accept the voucher data message that the user submits to, and sends to 222 preservations of voucher data mode administration module.Submitting the use of authentication management module 227 will further guarantee the to return goods submission of selection information, result of use evaluation information to is to be made by the user with corresponding legal identity really, prevent to use in the process of this product at validated user, other people replace validated user to submit these information to without agreeing.Submit identical that the indentity identifying method of authentication management module 227 can be with login manager 140 to, also can be with login manager 140 different.

Return of goods voucher data analysis module 2231, be used to read return of goods voucher data, and according to the value of the return of goods voucher data of preserving in the current return of goods voucher data mode memory module 222, and corresponding the return of goods limits the use of state and return of goods voucher data relationship table, by relevant return of goods voucher data are compared, judge that the current return of goods limit the use of the rank of state, and these return of goods are limited the use of state be saved in return of goods voucher data mode memory module 222.

Basic function start-up control module 2232, be used for limiting the use of the startup that state is controlled the basic function module A that the user chooses according to the current return of goods, after receiving that the user chooses the request of basic function module A to use, the highest level sign that the current return of goods limit the use of state will be searched, extract in system in return of goods voucher data mode memory module 222, and this is limited the use of state as effectively returning goods select different control flows, to call or to stop the start-up operation of basic function module A.When effective return of goods limit the use of state for " agreement on probation " or " abandoning returning goods ",, the user can be started use selected product basic function module A sending the start-up operation instruction of the basic function module A that the user chooses.When effective return of goods limit the use of state for " return goods select " or " requiring to return goods ", system will stop the start-up operation of the basic function module A that the user chooses and provide corresponding prompting.

With reference to the given English electronics aided education machine product Return Material Agreement content and relevant returns policy voucher data of a last embodiment, and the return of goods user voucher data cases that in product beta test, may submit to of user, the return of goods that can obtain this English electronics aided education machine limit the use of state and return of goods voucher data relationship table is as follows.

Rank	Return of goods state of a control	Corresponding return of goods voucher data qualification
			0	Agreement is on probation	It is not " abandon return goods " or " requiring to return goods " that the current return of goods limit the use of state, and when satisfying the product beta test condition, promptly 30 days product beta test phases less than, and existing negate to estimate the basic function module quantity of voucher data less than K=5
1	Return goods and select	It is not " abandon return goods " or " requiring to return goods " that the current return of goods limit the use of state, and when not satisfying the product beta test condition, i.e. 30 days product beta test phases mistake, or existing negate that the basic function module quantity of estimating the voucher data is not less than K=5
			2	Require to return goods	The active user selected " requiring to return goods " and did not select " abandoning returning goods " when return of goods selection operation.
3	Abandon returning goods	The active user selected " abandoning returning goods " when return of goods selection operation.

When using this English electronics aided education machine, can call at any time returns goods selects administration module 226 or functional evaluation administration module 228 to carry out the return of goods user voucher data submit operation relevant with return management, as calls to return goods and select administration module 226 to submit " requiring to return goods " or " abandoning returning goods " information to.After the user submits these information to, return of goods voucher data analysis module 2231 will limit the use of state and return of goods voucher data relationship table according to the above return of goods, and the corresponding up-to-date return of goods of preserving in analysis and judgement and the return of goods voucher data mode storage unit 2221 of up-to-date return of goods voucher data limit the use of state; When the up-to-date return of goods limit the use of Status Level and are higher than in the return of goods voucher data mode storage unit 2221 the existing return of goods of preserving and limit the use of Status Level, return of goods voucher data analysis module 2231 will be analyzed the up-to-date return of goods that obtain and limit the use of state and send to 2221 preservations of return of goods voucher data mode storage unit.Present embodiment limits the use of the method that state and return of goods voucher data relationship table analysis judge that the up-to-date return of goods limit the use of state according to the return of goods:

When not satisfying the condition of trying out, be that the product beta test phase (30 days) is full, or the basic function module result of use submitted to by functional evaluation administration module 228 of user is when estimating suggestion and being not less than 5 for the basic function module quantity of " being unsatisfied with " or negative evaluations such as " very dissatisfied ", the user did not submit " requiring to return goods " or " abandoning returning goods " information to simultaneously, limit the use of state and return of goods voucher data relationship table according to the return of goods this moment, limits the use of state with the corresponding up-to-date return of goods of up-to-date return of goods voucher data and should be " return goods and select "---and it is higher than existing the return of goods and limits the use of Status Level: " agreement is on probation "; Therefore, the return of goods voucher data analysis module 2231 of system will limit the use of state to the return of goods and upgrade to " return goods and select " from " agreement is on probation ", and send to 2221 preservations of return of goods voucher data mode storage unit.Similarly, select to submit in the administration module 226 " abandoning returning goods " or " requiring to return goods " return of goods voucher data message when the user is returning goods after, the return of goods voucher data analysis module 2231 of system will make the state that limits the use of of returning goods upgrade to " requiring to return goods " or " abandoning returning goods ", and send to 2221 preservations of return of goods voucher data mode storage unit.Because " abandon return goods " is the highest level of the state that limits the use of of returning goods, therefore the return of goods of " abandoning returning goods " limit the use of state and will can not change again.That is to say that after using product, the user that selection " is abandoned returning goods " must not go back on one's word and require once more to return goods.

When the return of goods limit the use of state for " return goods and select ", the user can not continue to use the basic function module of this English electronics aided education machine, the selection operation whether system must return goods automatically prompting user in the selection administration module 226 of returning goods.

When the return of goods limit the use of state for " requiring to return goods ", the user can not re-use corresponding basic function module, system can point out the user the return of goods of Return Material Agreement regulation before the cut-off date (user after submitting " requiring to return goods " to 60 days in), handles concrete return of goods formality to the production and sales business place.Production and sales business should be handled user's formality of returning goods according to Return Material Agreement.

When the return of goods limit the use of state for " requiring to return goods ", if the user also wants to use effectively this product basic function module, system can point out the user need cancel return of goods requirement, abandon the power of returning goods, the user can call once more to return goods and select administration module 226, resubmit " abandoning returning goods " information, make the state that limits the use of of returning goods upgrade to " abandoning returning goods ".After this, the user can use the various basic functions of product.

The return of goods voucher data mode memory module 222 of the English electronics aided education machine of present embodiment can comprise that can not be revised a data storage cell---return of goods voucher data mode storage unit 2221, return of goods voucher data mode storage unit 2221 is used to preserve that user and production and sales business all agree about the product returns policy voucher data of regulation of returning goods, and preserves product that the user that selects administration module 226 and functional evaluation administration module 228 to send by returning goods submits to and return goods and select voucher data and functional module to estimate the voucher data; Return of goods voucher data mode storage unit 2221 also is used to preserve compared by 2231 pairs of return of goods vouchers of return of goods voucher data analysis module data judges that the back is determined, the new return of goods limit the use of state; Return of goods voucher data mode storage unit 2221 be only can read and write data and can not revise data can not revise data storage cell.

In the present embodiment, what return of goods voucher data mode memory module 222 was used to preserve data can not revise data storage cell (return of goods voucher data mode storage unit 2221), is the DVD-R CD media storage unit of one-time write formula.Return of goods voucher data mode memory module 222 is DVD-R CD-ROM drive and related data read-write management software.

In other embodiments, can not revise data storage cell (return of goods voucher data mode storage unit 2221) can also be the CD-R of one-time write formula or the CD media data storage cell of DVD-R or DVD+R; Or the data storage cell of one-time write data ROM, PROM; Or adopt hardware, firmware or software that the storage space that writes effective record data is carried out the EEPROM of write-protect management or the data storage cell of EPROM or FLASH chip or hard disc.Return of goods voucher data mode memory module 222 can also be to have other reading and writing data management equipment that can not revise data storage cell, or forbids revising the database with deletion record, or forbids revising the data file encryption with deletion record.

Fig. 4 is return of goods instrument cases 2261 structural representations that the return of goods of the return management device in the embodiment of the invention are selected administration module 226.Return of goods selection tool box 2261 comprises two return of goods selector buttons (abandon returning goods button 420 and require return of goods button 430) at least.The user can only select to press the button 420 of abandoning returning goods at every turn and submit to and abandon the data of returning goods, or presses and require return of goods button 430 to submit to require return of goods data; Return of goods selection tool box 2261 can also comprise that is browsed a Return Material Agreement button 410, press and browse Return Material Agreement button 410, system will read the Return Material Agreement clause data of described return of goods voucher data mode memory module 222 preservations and show from output device 120.

Fig. 5 is result of use appraisal tool box 2281 structural representations of the functional evaluation administration module 228 of the return management device in the embodiment of the invention.Appraisal tool box 2281 comprises 2～20 product evaluation options 510 and a submission evaluation button 520, and relevant information, the user can be with reference to information, according to own result of use to product basic function module B, after choosing corresponding evaluation option, use and submit to evaluation button 520 to submit the evaluation suggestion to.Appraisal tool box 2281 can also comprise that a cancellation estimates button 530 and one and close and estimate box button 540.

Fig. 6 is the system architecture synoptic diagram of the embodiment of the invention of running environment when being computer internet.Total system is made up of database server 610, application server 620, computer internet (Internet) 630, domestic consumer's client 640, production and sales business subscription client 650 etc.Arbitrary legal domestic consumer can utilize (comprising browser) such as subscription client 641 or 642, arbitrary legal production and sales business user also can utilize (comprising browser) such as production and sales business subscription client 651 or 652,630 access application server 620(comprise web server 622 by computer internet (Internet)) in have the various administration modules 621 and the product basic function module 170 of the English electronics aided education machine that originally has return management device of access rights, use foregoing various functions with English electronics aided education machine of handling return function.The database server 610 that links to each other with application server 620 is responsible for the Classification Management significant data relevant with various application.Originally the various administration module 621(that have the English electronics aided education machine of return management device comprise systemic-function manager 160, User Manager 150, login authentication manager 140, Return Material Agreement administration module 225, return goods and select administration module 226, return of goods instrument cases 2261, return of goods voucher data analysis module 2231, submit authentication management module 227 to, functional evaluation administration module 228 and sell handling return module 224) and product basic function module 170 mainly be deployed on the application server 620.Return of goods voucher data mode memory module 222 is deployed on the database server 610, the various data relevant with system applies are responsible for classification and storage and management (comprising the resource data relevant with the product basic function module, the data relevant with authentication management with user's (comprising domestic consumer and production and sales business user) management, the returns policy voucher data of Return Material Agreement, return goods selection voucher data, functional evaluation voucher data, handling return record data etc.) by database server 610.

Fig. 7 is the electronics and IT products return management method schematic flow sheet with return management device of the embodiment of the invention.As shown in Figure 7, present embodiment comprises:

Step S710: return management device 220 is set in electronics and IT products: the return management device 220 of setting comprises return of goods voucher data submission module 221, return of goods voucher data mode memory module 222, return of goods voucher data analysis control module 223 and handling return module 224; Return of goods voucher data submission module 221 is used to collect the various return of goods voucher data of production and sales business and user's submission, and these return of goods voucher data are sent to return of goods voucher data mode memory module; Return of goods voucher data mode memory module 222 is used for preserving the various return of goods voucher data of user and production and sales business submission can not revise mode; Return of goods voucher data analysis control module 223 is used for the return of goods voucher data of can not revising of being preserved are carried out analysis and judgement, and whether satisfy condition on probation and whether the return of goods voucher data of " requiring to return goods " or " abandoning the return of goods " are arranged according to analysis result, control the use of electronics and IT products basic function; Handling return module 224 is used for can not revising return of goods voucher data and Return Material Agreement to what the electronics and IT products that the production and sales business display requirement is returned goods were preserved, and handles or refuse to handle user's electronics and IT products return of goods matters according to the regulation that whether satisfies Return Material Agreement.

Step S720: product Return Material Agreement and return of goods voucher data are collected, preserved, browse to return management device 220: be included in the user and use before the basic function of this product, deposit product Return Material Agreement clause and relevant return of goods voucher data in the return of goods voucher data mode memory module 222 that can not revise data with writing data in only reading of return management device 220; Among user's Evaluation product basic function process or afterwards, call the return of goods voucher data of return management device 220 and submit module 221 to, submit to " requiring to return goods " or " abandoning returning goods " or product basic function to estimate relevant return of goods voucher data such as voucher data; By only reading and writing data and the return of goods voucher data mode memory module 222 that can not revise data is carried out and preserved the return of goods voucher data that users submit to;

Step S730: return management device 220 is controlled the basic function that the user uses product according to the analysis result of the return of goods voucher data of having preserved: the use request of the basic function module 170 that the user is chosen at systemic-function manager 160 sends to the return of goods voucher data analysis control module 223 of return management device 220; Whether the return of goods voucher data that 223 comparative analysiss of return of goods voucher data analysis control module have been preserved comprise " abandoning returning goods " or " requiring to return goods ", and whether satisfy Return Material Agreement condition on probation, and select to allow or forbid that the user uses electronics and IT products basic function module 170 according to the comparative analysis result;

Step S740: return management device 220 utilizes the Return Material Agreement and the return of goods voucher data of having preserved to come supplement production dealer to handle the formality of the user's electronic information products return of goods: what the handling return module 224 of return management device 220 was preserved in the return of goods voucher data mode memory module 222 that the production and sales business display requirement is returned goods can not revise Return Material Agreement and various return of goods voucher data; Handling return module 224 is come supplement production dealer to handle according to can not revising of being preserved of return of goods voucher data mode memory module 222 relevant regulations whether return of goods voucher data satisfy Return Material Agreement or is refused to handle user's electronics and IT products return of goods formality.

When selling the English electronics aided education machine of present embodiment, only can read and write data and can not revise to have pre-deposited in the return of goods voucher data mode memory module 222 of data and need the user to agree product Return Material Agreement clause and the returns policy voucher data of approving.When domestic consumer buys this product, need browse Return Material Agreement clause text, and submit agreement information to.

Fig. 8 is that the method flow synoptic diagram that starts the product basic function is called in return management device 220 controls that utilize of the embodiment of the invention.As shown in Figure 8, in the present embodiment, the basic function start-up control module 2232 of return management device 220, the up-to-date return of goods of preserving according to return of goods voucher data mode memory module 222 limit the use of state, call or stop the start-up operation of the basic function module that the user chooses, corresponding flow process may further comprise the steps:

Step S810: the user enters system with the login of validated user identity;

Step S820: select the product basic functions at systemic-function manager 160, choose product basic function A, and the start-up operation call request of the basic function module that the user is chosen, send to return management device 220;

Step S830: after return management device is received call request,, after receiving the basic function module call request that the user chooses, start corresponding control flow by the basic function start-up control module 2232 of return management device 220;

Step S831: in return of goods voucher data mode memory module 222, search, read the up-to-date return of goods and limit the use of state (also being that the highest-ranking relatively return of goods limit the use of state) and the return of goods voucher data relevant, judge whether to satisfy the condition of the basic function module that invoke user chooses with condition on probation;

Step S832: judge whether the user has abandoned returning goods, and select to carry out correlation step according to real data: the user has abandoned returning goods execution in step S837; Otherwise, execution in step S833;

Step S833: judge whether the user has required to return goods, and select to carry out correlation step according to real data: when the up-to-date return of goods of product limited the use of state for " requiring to return goods ", the user had required to return goods execution in step S834; Otherwise, execution in step S835;

Step S834: when the user has required to return goods, when the up-to-date return of goods limit the use of state for " requiring to return goods ", basic function start-up control module 2232 will stop the start-up operation of the basic function module that the user chooses, and should handle the information of returning goods or abandoning returning goods to user feedback: " you have required to return goods; can not continue to use this product function again; please in time handle return of goods formality by Return Material Agreement, or abandon returning goods " by output device 120;

Step S835: judge the current condition on probation that whether satisfies, and select to carry out correlation step: satisfy condition on probation, execution in step S837 according to real data; Otherwise, do not satisfy condition on probation, when the up-to-date return of goods limit the use of state for " return goods and select ", execution in step S836;

Step S836: when not satisfying condition on probation, when the up-to-date return of goods limit the use of state for " return goods and select ", basic function start-up control module 2232 will stop the start-up operation of the basic function module that the user chooses, and by output device 120 to should the return goods information of voucher data submit operation of user feedback: " prompting: you are the trial edition product function again.If need formal use, the selection operation of please returning goods earlier ";

Step S837: when the current return of goods limit the use of state for " agreement is on probation " or " abandoning returning goods ", the start-up operation instruction of the basic function module that basic function start-up control module 2232 transmission users choose;

Step S840: carry out the enabled instruction of the basic function module 2232 that send by basic function start-up control module, that the user chooses, system start-up moves corresponding basic function module, and the user uses corresponding product basic function.

Fig. 9 is that the return of goods voucher data and the return of goods of the optimization of the embodiment of the invention limit the use of the method for state management process flow diagram.As shown in Figure 9, present embodiment has carried out further optimization on the basis of the basic procedure of electronics and IT products use shown in Figure 7 and return management method, and the expansion flow process may further comprise the steps:

Step S910: the user enters system with the login of validated user identity, according to the different modes of automated system operation functional module or the manual selection function module of user, selects to carry out correlation step: under automated system operation functional module mode, and execution in step S920; Under the manual selection function modular manner of user, execution in step S940;

Whether step S920: system calls return of goods voucher data analysis module 2231 automatically and analyzes, be that the situation of trial edition product for the first time selects to carry out correlation step according to the user: when the user is for the first time during the trial edition product, and execution in step S921; Otherwise, execution in step S930;

Step S921: when the user is for the first time during the trial edition product, systemic-function manager 160 will call the Return Material Agreement administration module 225(return of goods voucher data of return management device 220 automatically and submit one of module to), automatically transfer product Return Material Agreement in the return of goods voucher data mode memory module 222 (containing returns policy voucher data) and show that to the user user browses the concrete clause of Return Material Agreement by output device 120.

Step S922: whether agree Return Material Agreement according to the user, select to carry out correlation step: when the user selects approve button to submit agreement information to, execution in step S924; Otherwise, execution in step S923;

Step S923: when after the user browses Return Material Agreement, selecting to disagree with button, system will provide prompting: " having only the Return Material Agreement of agreement could use this product function ", simultaneously, with the operation of all basic functions of forbidding product, after browsing Return Material Agreement again, the user selects approve button;

Step S924: when the user selects approve button to submit agreement information to, Return Material Agreement administration module 225 will be collected Return Material Agreement and the voucher data such as the agreement of returns policy voucher data information, User Identity and submission time thereof that the user submits to, and these return of goods voucher data be sent to the return of goods voucher data mode storage unit 2221 of return of goods voucher data mode memory module 222; Afterwards, turn to step S970;

Step S930: when the user is not for the first time during the trial edition product, return of goods voucher data analysis module 2231 checks whether current use product satisfies condition on probation.

Step S931: whether satisfy condition on probation according to current use product, select to carry out correlation step: current use product satisfies condition on probation, execution in step S932; Current use product does not satisfy condition on probation, execution in step S933;

Step S932: current use product satisfies condition on probation, and system provides prompting: " you can continue to try out ", and the user can continue the trial edition product;

Step S933: current use product does not satisfy condition on probation, return of goods voucher data analysis module 2231 limits the use of status modifier with the current return of goods and is " return goods and select ", the return of goods voucher data mode storage unit 2221 that sends to return of goods voucher data mode memory module 222 is preserved, and provides prompting: " you should submit return of goods selection information to "; Afterwards, turn to step S960;

Step S940; The user chooses to return goods in systemic-function manager 160 and selects management function;

Step S950: system sends to return management device 220 to the use request of corresponding return of goods selection administration module 226 by systemic-function manager 160, calls the return of goods of return management device 220 and selects administration module 226;

Step S951: the selection administration module 226 of returning goods reads the return of goods voucher data in the return of goods voucher data mode memory module 222, judges whether the user once submitted return of goods selection information to;

Step S952: whether once submitted return of goods selection information to according to the user, and selected to carry out correlation step: when the user once submitted return of goods selection information to, execution in step S953; When the user never submits return of goods selection information to, execution in step S960;

Step S953: the return of goods of selecting administration module 226 to judge that the user once submitted to of returning goods select whether information is to abandon return of goods information;

Step S954: the return of goods of once submitting to according to the user select whether information is to abandon return of goods information, select to carry out correlation step: when being when abandoning returning goods information, and execution in step S955; When not being abandons return of goods information---but when requiring return of goods information, execution in step S956.

Step S955: when being that system provides prompting when abandoning returning goods information: " you had selected to abandon to return goods, did not need to select once more ";

Step S956: when not being abandons return of goods information---but when requiring return of goods information, system prompt: " whether you once submitted to and require to return goods, need now to be revised as to abandon returning goods so that continue to use this product ";

Step S957: whether answer needs according to the user and revise and require return of goods information, select the execution correlation step: require return of goods information when abandoning returning goods information when the user need revise, execution in step S961 for abandoning return of goods information; When not needing to revise, the user do not require return of goods information when abandoning returning goods information, execution in step S984;

Step S960: when the user who is in " return goods and select " state need submit return of goods selection information to, maybe when the user who calls the selection administration module 226 of returning goods did not submit return of goods selection information to, system will provide return of goods selection tool box 2261 so that the user selects to submit to return of goods selection information to the user, return of goods selection tool box 2261 provides abandon returning goods button 420 and relevant information, requires return of goods button 430 and relevant information to the user, and the user can select to press the button 420 of abandoning returning goods according to information and submit the return of goods information of abandoning to; Or press and require return of goods button 430 to submit to require return of goods information.

Step S961: when the user utilizes 2261 submissions of return of goods selection tool box to abandon return of goods information or require return of goods information, or requiring return of goods information when abandoning returning goods information when the user need revise, system will call and submit to 227 pairs of authentication management modules to submit return of goods selection information person's identity authentication---the password of being inputed when requiring autonomous evaluation information submission person to input active user's login system of returning goods to;

Step S962: correlation step is selected to carry out according to the authentication result of returning goods among the step S961 by system: in the time of passing through to return goods authentication as if the user, the return of goods of being submitted to select information effective, and turn to step S964; When the user can not authenticate by returning goods, the return of goods of being submitted to selected information invalid, turn to step S963;

Step S963: when the user can not authenticate by returning goods, system provides prompting, and " identity information that you submit to can not be by authentication.Therefore can not submit return of goods selection information to ";

Step S964: when the user can authenticate by returning goods, the selection administration module 226 of returning goods will receive the user and submit return of goods selection information to, and relevant return of goods User Identity data and the return of goods select time data of collection, and return goods to select voucher data to send to return of goods voucher data mode memory module 222 these, turn to step S970;

Step S970: the return of goods that 222 pairs of return of goods voucher data mode memory modules are received select the voucher data to store and manage;

Step S980: analyze new return of goods voucher data of preserving, judge whether to limit the use of state for the new product return of goods;

Step S981:, preserve the up-to-date return of goods by return of goods voucher data mode memory module 222 and limit the use of state when being that new product is returned goods when limiting the use of state;

Step S982: judge that by the return of goods voucher data analysis module 2231 of return management device 220 it is " requiring to return goods " or " abandoning returning goods " that the new return of goods limit the use of state; When the new return of goods limit the use of state being " requiring to return goods ", execution in step S984; When the new return of goods limit the use of state being " abandoning returning goods ", execution in step S985;

Step S984: when when the new return of goods limit the use of state being " requiring to return goods ", system provides prompting: " because of you have required to return goods, can not re-use the correlation function of this product, please in time handle return of goods formality by Return Material Agreement, or abandon returning goods ";

Step S985: be not " require return goods " when the new return of goods limit the use of state---but when " abandoning returning goods ", system provides prompting: " you have abandoned returning goods, can continue to use the correlation function of product ".

Return of goods selection tool box among the step S960 of present embodiment as shown in Figure 4, the user can select to press the button 420 of abandoning returning goods and submit to and abandon the data of returning goods; Or press and require return of goods button 430 to submit to require return of goods data.

Figure 10 is the return of goods voucher data managing method process flow diagram relevant with the evaluation of electronics and IT products result of use of the embodiment of the invention.As shown in figure 10, in the present embodiment, the user can be after choosing the Related product functional subsystem, 2281 pairs of these product function subsystems of appraisal tool box that call result of use evaluation manager 228 carry out the result of use evaluation, and according to return management is carried out in the analysis of result of use evaluation voucher data, corresponding flow process may further comprise the steps at least:

Step S1010: the user enters system with the login of validated user identity;

Step S1020: the user need to select the product basic function of use at systemic-function manager 160;

Step S1021: the basic function start-up control module 2232 of return management device 220 limits the use of Status Type according to the current return of goods, can the basic function module that the control user chooses start: when the current return of goods limited the use of state for " agreement is on probation " or " abandoning returning goods ", the basic function module that the user chooses can start; Otherwise the basic function module that the user chooses can not start;

Step S1030: the user uses the product basic function module of oneself choosing;

Step S1040: the user can be in the process of using basic function module, calling function is estimated 228 pairs of employed basic function module of administration module and is estimated, system also can be at product beta test in the phase, according to clause relevant in the Return Material Agreement, autostart function is estimated administration module 228 and is required the user to carry out the result of use evaluation;

Step S1041: the user utilizes result of use appraisal tool box 2281 to estimate, submit the result of use evaluation information to---result of use appraisal tool box 2281 provides one to have 2～20 evaluation suggestion options region 510, submission evaluation button 520, cancellations of estimating option to estimate button 530, close and estimate box button 540 to the user, and relevant information; The user can press and submit to evaluation button 520 to submit the result of use evaluation information to according to behind the corresponding concrete evaluation suggestion option of information selection again;

Step S1042: after the user utilizes result of use appraisal tool box 2281 to submit the result of use evaluation information to, system will call and submit to 227 pairs of result of use evaluation informations of authentication management module submission person's identity to estimate authentication---the password of being inputed when requiring result of use evaluation information submission person to input active user's login system;

Step S1043: the process step of back is selected according to estimating authentication result among the step S1042 by system: if the user can pass through to estimate when authenticating, the result of use evaluation information of being submitted to is effective, and turns to step S1045; When the user can not authenticate by evaluation, the result of use evaluation information of being submitted to was invalid, turns to step S1044;

Step S1044: when the user can not authenticate by evaluation, system provides prompting: you can not estimate, and please examine your identity information.

Step S1045: when the user can authenticate by evaluation, functional evaluation administration module 228 will receive the result of use evaluation information that the user submits to, and the product basic function module identification code data and the evaluation time data of gathering relevant evaluation User Identity data, being estimated; And these functional modules are estimated voucher data send to return of goods voucher data mode memory module 222;

Step S1050: the basic function module that 2221 pairs of the return of goods voucher data mode storage unit of return of goods voucher data mode memory module 222 are received is estimated the voucher data and is received and store;

Step S1060: after return of goods voucher data mode memory module 222 receives, preserves up-to-date functional module evaluation voucher data, return of goods voucher data analysis module 2231 will be analyzed the prior function module and estimate the voucher data, judge that having negates that the product basic function module quantity of evaluation information is whether greater than the K value of returns policy voucher data regulation.

Step S1061: return of goods voucher data analysis module 2231 is selected the process step of back according to estimating authentication result among the step S1060: when having negates the K value of the basic function module quantity of evaluation less than returns policy voucher data regulation, turns to step S1062; When having negates that the basic function module quantity of estimating is not less than the K value that returns policy voucher data are stipulated, turns to step S1063;

Step S1062: when having basic function module quantity that negate to estimate less than the K value of returns policy voucher data regulation, system provides prompting: system has write down your evaluation, please continue to try out.

Step S1063: when the basic function module quantity that has negative evaluation is not less than the K value of returns policy voucher data regulation, the return of goods that return of goods voucher data analysis module 2231 sends " return goods and select " limit the use of the return of goods voucher data mode storage unit 2221 that state is given voucher data mode memory module 222, and provide prompting: " existing K the basic function of this product can not make your satisfied; advise that you whether need to consider the return of goods, are more suitable for the like product of your individual character speciality ";

Step S1070: the return of goods voucher data mode storage unit 2221 of return of goods voucher data mode memory module 222 receives, preserves the new return of goods and limits the use of state " selection of returning goods ";

Step S1080: after new " return goods and the select " return of goods of return of goods voucher data mode storage unit 2221 preservations limit the use of state, system will call the selection administration module 226 of returning goods automatically, allow the user select to require to return goods or abandon the return of goods;

Appraisal tool box 2281 among the step S1041 of present embodiment as shown in Figure 5, the user can in estimating suggestion options region 510, select corresponding concrete estimate the suggestion option after, press again to submit to and estimate button 520 and submit functional module result of use evaluation information to.

Figure 11 is the production and sales business handling return method flow diagram of the embodiment of the invention.As shown in figure 11, in the present embodiment, the user can handle return of goods formality to production and sales business after requiring return of goods information to system's submission, production and sales business can be utilized and sell handling return module help execution handling return flow process, and the handling return flow process may further comprise the steps at least:

Step S1110: the systemic-function manager 160 that enters the product of the customer requirements return of goods with the login of production and sales business identity;

Step S1120: choose the handling return function that to use at systemic-function manager 160 interfaces, call the sale handling return module 224 of return management device 220;

Step S1130: operation use to be sold handling return module 224 and is read, shows that return of goods voucher data mode memory module 222 preserved can not revise return of goods voucher data and Return Material Agreement;

Step S1140: handling return module 224 is estimated voucher data etc. according to Return Material Agreement and returns policy voucher data, the selection voucher data of returning goods and functional module, comprehensively judges whether to satisfy return of goods condition;

Step S1150: handling return module 224 is according to the result of Return Material Agreement and step S1140, the auxiliary handling return operation of being correlated with, show concrete handling return mode and the applicable elements that meets the Return Material Agreement regulation to production and sales business: full refund, or partial refund, or the refusal return of goods etc., and when production and sales business select to be submitted certain concrete handling return mode to, corresponding handling return voucher data (comprising corresponding production and sales business identify label and submission time) are sent to return of goods voucher data mode memory module 222 preserve; To satisfying the product of return of goods condition, production and sales business selects to submit to concrete handling return mode to have according to Return Material Agreement: full refund---applicable elements is that product remains intact; Partial refund---applicable elements is that product has artificial damage and can not use, but return of goods voucher data are not damaged and lost; To the user of the eligible return of goods, handling return module 224 also will be nullified its user record and product logon rights with production and sales business identity invoke user manager; To not satisfying the product of return of goods condition, the concrete handling return mode of submitting to is that refusal is returned goods.

Step S1160: production and sales business finishes return of goods formality for qualified user handles according to the concrete handling return mode of selecting to submit in step S1150, or refusal is handled the step of ineligible user's return of goods formality.

Production and sales business can by increase new user and logon rights in User Manager, be sold this product other users of actual demand and result of use once more with the product of regaining in returning goods.

Electronics and IT products and return management method and system with return management of the present invention, be specially adapted to the result of use electronics and IT products relevant with the individual subscriber speciality, as foreign language electronization, information-based assisted teaching system product, electronic medical equipment product, also other that is applicable to has User Manager, login manager, the electronics and IT products of systemic-function manager and a plurality of basic function module.

Through the above description of the embodiments, those skilled in the art can be well understood to the present invention and can implement by the mode that software adds necessary general hardware platform, software solidification can certainly be realized by hardware, but the former is better embodiment under a lot of situation.Based on such understanding, the technical scheme of the embodiment of the invention can embody with the form of software product, this software product can be stored in the non-volatile memory medium (can be CD-ROM, USB flash disk, portable hard drive etc.), comprise that some instructions usefulness are so that the equipment with storer, processor, input/output device (can be personal computer, server, the perhaps network equipment etc.) carry out the described method of each embodiment of the present invention.

It will be appreciated by those skilled in the art that accompanying drawing is the synoptic diagram of some preferred embodiments, module in the accompanying drawing or flow process might not be that the enforcement embodiment of the invention is necessary.

It will be appreciated by those skilled in the art that module or unit in the device among the embodiment can be distributed in the device of embodiment according to the embodiment description, also can carry out respective change and be arranged in the one or more devices that are different from present embodiment.A module or unit can be merged in module of the foregoing description or unit, also can further split into a plurality of submodules or unit.

The foregoing description only is used for description and interpretation the present invention, but not is used to limit the present invention.For a person skilled in the art, can make amendment, perhaps part technical characterictic wherein is equal to replacement the technical scheme that aforementioned each embodiment put down in writing.Therefore, the scope of the present invention should be listed as claims.Within the spirit and principles in the present invention all, any modification of being done, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.

Claims

1. the electronics and IT products with return management device have User Manager, login manager, systemic-function manager and basic function module, it is characterized in that:

Also comprise return management device, be used to collect and submit to by production and sales business and user, the return of goods voucher data relevant with return management, these data are kept at only can read and write data and can not deleted data, that can not revise data can not revise in the data memory module, and judge whether to meet production and sales business and with the product beta test condition of the Return Material Agreement defined of agreeing per family according to these return of goods voucher data of being preserved, control of the visit of the systemic-function manager of electronics and IT products to the product basic function module, allow or forbid the use of user, and supplement production dealer utilizes the return of goods voucher data of having preserved to carry out handling return the product basic function module.

2. the electronics and IT products with return management device according to claim 1, it is characterized in that: described return management device, comprise return of goods voucher data submission module, return of goods voucher data mode memory module, return of goods voucher data analysis control module and handling return module, wherein:

Return of goods voucher data are submitted module to, be used for collecting and comprise the following user voucher data of returning goods: the return of goods voucher data that the user submits to, corresponding User Identity and submission time, and these return of goods voucher data are sent to return of goods voucher data mode memory module;

Return of goods voucher data mode memory module, the mode of can not revising that being used for only can read and write data can not deleted data, can not revise data is preserved production and sales business and with the condition on probation and the returns policy voucher data of the product Return Material Agreement of agreeing per family, and preserves the return of goods user voucher data that the user that submits to module to send by return of goods voucher data submits to; The storage unit that return of goods voucher data mode memory module is used to preserve data is only can read and write data and can not revise the data storage cell of can not revising of data;

Return of goods voucher data analysis control module, be used to read the return of goods voucher data that return of goods voucher data mode memory module is preserved, whether the comparative analysis related data satisfies Return Material Agreement condition on probation, can and whether the user have submitted the return of goods voucher data of " requiring to return goods " or " abandoning returning goods " to, and control the user according to the comparative analysis result and start and use the electronics and IT products basic function module;

The handling return module is used to read return of goods voucher data and the Return Material Agreement that return of goods voucher data mode memory module is preserved, and it is shown by output device; Judge whether active user's product satisfies return of goods condition, the concrete handling return mode and the applicable elements that show the Return Material Agreement regulation that is consistent with active user's product, and collection comprises following voucher data: production and sales business is selected the concrete handling return mode voucher data of submitting to, corresponding production and sales business identify label and submission time, to its product logon rights of user log off of the eligible return of goods, and the voucher data that these are relevant with handling return send to the preservation of return of goods voucher data mode memory module.

3. the electronics and IT products with return management device according to claim 2, it is characterized in that described return of goods voucher data submission module comprises the selection administration module of returning goods, functional evaluation administration module, Return Material Agreement administration module and submission authentication management module, wherein:

The Return Material Agreement administration module, when being used for behind logging in system by user for the first time trial edition product function module, automatically transfer product Return Material Agreement and returns policy voucher data thereof in the described return of goods voucher data mode memory module by system, and show to the user by described output device; This Return Material Agreement administration module has approve button and disagrees with button at described Return Material Agreement; When selecting to disagree with button, system will forbid the operation of all basic functions of product, select approve button after the user browses Return Material Agreement again;

4. according to claim 2 or 3 described electronics and IT products, it is characterized in that with return management device

Return of goods voucher data analysis module, be used to read the return of goods voucher data that return of goods voucher data mode memory module is preserved, limit the use of the corresponding relation of state and return of goods voucher data with reference to returning goods, by relevant return of goods voucher data are compared, the current return of goods of analysis and judgement product limit the use of state, and these return of goods are limited the use of state send to return of goods voucher data mode memory module and preserve; Also being used for all return of goods voucher data that return of goods voucher data mode memory module is preserved and the return of goods limits the use of that status data extracts and shows by output device;

Can basic function start-up control module be used for starting use according to what the current return of goods limited the use of that state controls electronics and IT products basic function module that the user chooses.

5. according to claim 1,2,3 or 4 described electronics and IT products, it is characterized in that with return management device:

6. the electronics and IT products with return management device according to claim 5 is characterized in that:

7. the electronics and IT products with return management device according to claim 5, it is characterized in that: described return of goods voucher data mode memory module is to have the reading and writing data management equipment that can not revise data storage cell, or forbid revising database with deletion record, or forbid revising the data file encryption with deletion record.

8. the electronics and IT products with return management device according to claim 3, it is characterized in that: described return of goods selection tool box comprises that at least abandon returning goods button and one require return of goods button, the user can only select to press the button of abandoning returning goods at every turn and submit to and abandon the data of returning goods, or presses and require return of goods button to submit to require return of goods data; Return of goods selection tool box can also comprise that is browsed a Return Material Agreement button, presses and browses the Return Material Agreement button, and system will read the Return Material Agreement clause data of described return of goods voucher data mode memory module preservation and show from output device.

9. return management method with electronics and IT products of return management device may further comprise the steps at least:

The step that is used for user management;

The step that is used for the validated user login;

Be used to select the step of certain product basic function;

Be used to use the step of certain product basic function;

A, has User Manager, login manager, be provided for collecting, preserving product Return Material Agreement and the various return of goods voucher data relevant in the electronics and IT products of systemic-function manager and a plurality of basic function module with the return of goods, and control the use of electronics and IT products according to analysis and judgement result to the return of goods voucher data of preserving, supplement production dealer carries out the return management device of handling return operation, and this return management device comprises:

The handling return module is used to read return of goods voucher data and the Return Material Agreement that return of goods voucher data mode memory module is preserved, and it is shown by output device; Judge whether consumer products satisfies return of goods condition, show the concrete handling return mode and the applicable elements that meet the Return Material Agreement regulation, to its product logon rights of user log off of the eligible return of goods, collect, be kept at the voucher data of submitting in the concrete handling return operation;

B, utilize return management device to collect, preserve, browse the step of product return of goods voucher data, comprising:

B1, buy the user, use this product before, only can read and write data and can not revise to deposit in the return of goods voucher data mode memory module of data and comprise following return of goods voucher data: product Return Material Agreement, product beta test condition, returns policy voucher data, product data, production and sales quotient data;

B2, when user's Evaluation product basic function, call the return of goods voucher data of return management device and submit module to, collection comprises following voucher data: the agreement information of the Return Material Agreement that the user submits to, or " requiring to return goods ", or " abandoning returning goods ", or the product basic function estimates return of goods voucher data and corresponding User Identity and submission times such as voucher data, and these return of goods voucher data are sent to return of goods voucher data mode memory module;

B3, by only reading and writing data and the return of goods voucher data mode memory module that can not revise data receives and preserve the return of goods voucher data of submitting to module to send over from return of goods voucher data;

The use request of C1, basic function module that the user is chosen at the systemic-function manager sends to return of goods voucher data analysis control module;

Whether the return of goods voucher data that C2, the comparative analysis of return of goods voucher data analysis control module have been preserved comprise " abandoning returning goods " or " requiring to return goods ", and whether satisfy Return Material Agreement condition on probation, and select to allow or forbid that the user uses the electronics and IT products basic function module according to the comparative analysis result;

D2, handling return module judge according to the return of goods voucher data analysis of having preserved whether consumer products satisfies return of goods condition, show the concrete handling return mode and the applicable elements that meet the Return Material Agreement regulation, to its product logon rights of user log off of the eligible return of goods, collect, be kept at the voucher data of submitting in the concrete handling return operation.

10. the return management method with electronics and IT products of return management device according to claim 9 is characterized in that after step B1, also comprises before the step B2:

B12, after the validated user login system, for the first time before the trial edition product function module, accessing Return Material Agreement by the Return Material Agreement administration module from can not revise return of goods voucher data mode memory module shows to the user, and collect and to comprise following voucher data: the Return Material Agreement that the user submits to and agreement information, User Identity and the submission time of return of goods voucher data, and these return of goods voucher data are sent to return of goods voucher data mode memory module preserve; When selecting to disagree with button after the user browses Return Material Agreement, system will forbid the operation of all basic functions of product, select approve button after the user browses Return Material Agreement again.

11., it is characterized in that according to claim 9 or 10 described return management methods with electronics and IT products of return management device:

The described method of step B2 comprises:

B21, after the validated user login system, choosing in the systemic-function manager returns goods selects to submit function to, and the return of goods selection tool box that calling returns goods selects administration module is submitted to the user of " requiring to return goods " or " abandoning returning goods " to return goods and selected the step of voucher data.

12. the return management method with electronics and IT products of return management device according to claim 11 is characterized in that:

The described method of step B2 comprises:

B22, among user's Evaluation product basic function or afterwards, calling function is estimated the appraisal tool box of administration module and is submitted to the product basic function to estimate the step of voucher data.

13. the return management method with electronics and IT products of return management device according to claim 9 is characterized in that:

After step B3, also comprise:

B4, receive in return of goods voucher data mode memory module, preservation is submitted module to from return of goods voucher data, return goods and select administration module, after the up-to-date return of goods voucher data that the functional evaluation administration module sends, by the return of goods voucher data of return of goods voucher data analysis module according to the current preservation of return of goods voucher data mode memory module, and the return of goods limit the use of state and return of goods voucher data relationship table, the up-to-date return of goods of the current return of goods voucher of analysis and judgement data correspondence limit the use of state, and when the up-to-date return of goods limited the use of Status Level and are higher than the return of goods that return of goods voucher data mode memory module preserves at present and limit the use of Status Level, the sign that the up-to-date return of goods is limited the use of state sent to the step that return of goods voucher data mode memory module is preserved.

14. the return management method with electronics and IT products of return management device according to claim 13 is characterized in that:

The described method of step B4 also comprises:

B5, according to product returns policy voucher data with return goods to select the actual value of voucher data to change development and the corresponding return of goods limit the use of the state variation development, establishment is returned goods and is limited the use of state and return of goods voucher data relationship table, use the return of goods of flow process to limit the use of state control electronics and IT products basic function module and carry out by rudimentary, and determine that the return of goods limit the use of the step of state and return of goods voucher data relationship to senior division rank;

B7, use when return goods selecting administration module to return goods selection operation as the user, the product of submitting to according to the user is returned goods and is selected the voucher data to judge, be provided with the step of the state that limits the use of of returning goods.

15. the return management method with electronics and IT products of return management device according to claim 9 is characterized in that:

The described method of step B also comprises:

B8, by choosing the display navigation return of goods voucher data mode data function of systemic-function manager, call the return of goods voucher data analysis module of return management device by the systemic-function manager, read and show that by output device the various return of goods of storing in the return of goods voucher data mode memory module limit the use of the step of state and return of goods voucher data.

16. the return management method with electronics and IT products of return management device according to claim 9 is characterized in that:

The described method of step C1 also comprises:

C11, after the systemic-function manager is selected the product basic function, also comprise the start-up operation call request that is used for basic function module that the user is chosen, send to the step of the basic function start-up control module of return management device.

17. the return management method with electronics and IT products of return management device according to claim 16 is characterized in that:

After step C11, also comprise:

C12, after receiving the basic function module call request that the user chooses, by the basic function start-up control module of return management device, carry out product and return goods that the state that limits the use of is judged and start-up operation calls the step of control.

18. the return management method with electronics and IT products of return management device according to claim 17 is characterized in that:

The described method of step C12 also comprises:

19. the return management method with electronics and IT products of return management device according to claim 17 is characterized in that:

The described method of step C12 also comprises:

When the up-to-date return of goods limit the use of state for " require return goods ", basic function start-up control module will stop the start-up operation of the basic function module that the user chooses, and provide the information of next step operation selection;

When the up-to-date return of goods of basic function module limit the use of state for " return goods and select ", basic function start-up control module will stop the start-up operation of the basic function module that the user chooses, and provide the return goods information of selection operation of requirement.

20. the return management method with electronics and IT products of return management device according to claim 9 is characterized in that:

The described method of step D1 also comprises:

D12, call the step of handling return module by the systemic-function manager;

D13, handling return module read return of goods voucher data and the Return Material Agreement that return of goods voucher data mode memory module is preserved, and with its step that shows by output device.

21. the return management method with electronics and IT products of return management device according to claim 9 is characterized in that:

The described method of step D2 also comprises: