CN101894331A

CN101894331A - Electronic information product return management method based on return certificate management and system thereof

Info

Publication number: CN101894331A
Application number: CN201010249622XA
Authority: CN
Inventors: 刘觉滨
Original assignee: Individual
Current assignee: Individual
Priority date: 2010-08-10
Filing date: 2010-08-10
Publication date: 2010-11-24

Abstract

The invention relates to an electronic information product return management method based on return certificate management and system thereof. An unmodifiable return certificate data storage module, a data submitting module and an analysis control module are set in an electronic information product, return protocol and return certificate data which are agreed by retailer and consumer are reliably managed and effectively utilized, so that product use process is tightly combined with return certificate management control, during the period for trial use, a return request can be conveniently proposed when user can not obtain expected effect even if the product has no quality problem, and the user can not use the product function once requiring return. The invention also provides a return management system based on the method and network. The method and system can cause product purchaser not to bear the risk that a product without use effect is purchased, and meanwhile technical schemes adopted in trial condition control, product function return management and return processing mode can prevent damage to retailer caused by abuse of return right.

Description

Electronics and IT products return management method and system based on return of goods credential management

Technical field

The present invention relates to a kind of return management method, particularly a kind of have User Manager, login manager, the electronics and IT products return management method and a system of product function manager and a plurality of applied function modules.

Background technology

Have now and have User Manager, login manager, the electronics and IT products of product function manager and a plurality of applied function modules are just like electronic learning machine, electronic game machine, medical electronics product, English study software, Computer Assisted Instruction (CAI) system, computer-aided design (CAD), computer-aided manufacturing, teaching management system, Integrated Service Management Platform, or the like.Its User Manager is used to be provided with user profile and the encrypted message of managing validated user; Login manager is used for login authentication, and discriminated union allows the validated user login to use product; Applied function module is used for providing existing available various functions of electronics and IT products and related resource to the user, and the applied function module that the user by selecting system allows to use obtains the application corresponding functional effect; The product function manager, be used for management product and use main interface and function corresponding menu, so that the user selects to call required applied function module in product uses, the product function manager also has the module and the product basic function of access system application runtime environment and uses the flow process steering logic.

Has User Manager; login manager; the operation of the electronics and IT products of product function manager and applied function module; usually also need data processor; the support of storage unit, information input, output unit; can use main interface and the function corresponding menu carries out man-machine interaction by the product of product function manager; realize that switching on and shutting down, selection start the correlation function module of electronics and IT products; export acoustic and light information or control electronic parts action, realize the corresponding function of electronics and IT products.

Existing this traditional electronics and IT products are after being sold to the consumer, if defective in quality, production and sales business is had a responsibility for the basic demand by national three guarantees regulation, fulfils the return of goods, exchanges goods or repairs obligation.National policy also clearly encourages sellers, the producer to formulate more to help to safeguard the consumer legitimate right's, is strict in the three guarantees of national regulation requirement and promises to undertake.

Some are paid attention to by the enterprise that strengthens after sale service, protects user benefit to enhance competitiveness, and the measured product of confronting is everlasting to guarantee to keep in good repair after sale to go up and is formulated the business policy of being strict in the national regulation requirement.But, on return of goods problem, because return of goods regular meeting brings negative effect and loss to the production and operation of production and sales business, production and sales business is often to the additional more restrictive condition of return of goods behavior, for example, to meeting the commodity of selling of following situation, many production and sales business will not be returned goods in principle: the commodity that do not have product quality problem; Because the client causes the commodity of quality problems to the improper use of product (install, maintain or operation); The commodity that lack vaild evidences such as product ID, guarantee label, shopping receipt or invoice; The client buys the commodity that the back surpasses the prescribed timelimit; When product itself, related accessories, packaging product instructions etc. have situations such as obvious disappearance, dirty, breakage, or the like.

Therefore, better taking into account the electronics and IT products design and the handling return method of consumer and production and sales company interest, is the target that electronics and IT products and relevant enterprise further develop pursuit, also is the developing direction that national electronic product three guarantees policy is clearly encouraged.

For more rational processing is returned goods, people have proposed the multiple technical scheme relevant with return management, for example, the number of patent application that the accurate Industrial Co., Ltd in letter Fujin proposes is that 200710203462.3 " goods return management system and method " and number of patent application are 200410050972.8 " defective products return of goods operating system and method ", the number of patent application that Moci Digital Technology Co., Ltd. proposes is 200510109057.6 " handling return method and system thereof ", the number of patent application that United Parcel Service of America, Inc. proposes is that 02806495.X's " system and method for returning goods by network startup " and number of patent application is 01801308.2 the method and system of transmission electronic shipping return labels " produce and ", or the like.

The common limitation of existing various product return management technical schemes is: they all are to propose relevant product return management technical scheme from the angle of strengthening business administration, and the angle that does not fully stand in the consumer designs Related product return management technical scheme; They all are after considering that production marketing is gone out, and how effectively to handle the related art scheme of return of goods operation when taking place to return goods, and all return management are not put in the process of product design and use in these technical schemes, to solve product return of goods problem better.

In fact, when people buy electronics and IT products, the normal once-existing situation of not being familiar with the performance of commodity fully; Also have a kind of situation is that the electronics and IT products that the consumer buys need try out just to know whether this electronics and IT products are fit to oneself one period, can be to the beneficial effect that oneself brings expection.As everyone knows, there is the result of use of many electronics and IT products to vary with each individual.For example, the electronics and IT products of nearly all band foreign language learning software and medical electronics product all are very effective to some users, and be just little to other user's effects, even do not have effect at all.This is because the result of use of these products is relevant with user's idiosyncrasy, and the speciality of different people can have very big difference.If consumer has bought one to own electronics and IT products without any beneficial effect, no matter all be a kind of waste to him or to society.According to existing national three guarantees regulation, if stand in the angle of production and sales business, when these electronics and IT products did not have quality problems, the consumer was just without return; But as if encouragement policies clause, consider, really implement the principle of consumer uppermost, just should allow the consumer will not have the electronics and IT products of result of use to return goods from the angle of " more helping safeguarding the consumer legitimate right " according to national three guarantees regulation; Again he is return next electronics and IT products, sell the consumer that result of use is really arranged.Especially with the electronics and IT products of foreign language learning software, the electronics and IT products of electron medical treatment product etc. and so on, R﹠D costs height and production cost is low, the loss of trial period is very little, the return of goods for these electron-like information products, can take into account the return of goods method and system of consumer and production and sales business interests simultaneously, should allow the consumer to buy and try out when afterwards finding not meet the expection result of use of oneself, just can initiatively require at once the product that does not have quality problems is returned goods, stop using simultaneously the electronics and IT products of poor effect immediately, to keep the intact of the electronics and IT products of being purchased to greatest extent.Yet, the characteristics that existing electronics and IT products handling return method does not all have fine consideration to utilize electronics and IT products itself to have, consider that comprehensively the consumer just can propose effectively to require the relevant issues of return of goods request at any time when the product result of use is bad, be difficult to also guarantee that the consumer does not abuse this return of goods right.

Summary of the invention

The technical problem to be solved in the present invention provides a kind of electronics and IT products return management method based on return of goods credential management, in conjunction with having User Manager, login manager, the requirement of characteristics that the electronics and IT products of product function manager and a plurality of applied function modules itself have and product return management, Return Material Agreement clause and returns policy voucher data that reliable recording preservation consumer and production and sales business are all agreed, support that the consumer proposes effectively to require return of goods request at any time to the not good electronics and IT products of result of use, and can reliable recording management and the user relevant return of goods user voucher data of requirement of returning goods, simultaneously to using flow process to carry out control and management effectively with the relevant electronics and IT products of returning goods, by the abuse of technological means limited subscriber, and make production and sales business can effectively carry out handling return to return of goods right.

The technical problem to be solved in the present invention is that a kind of electronics and IT products goods return management system based on return of goods credential management also is provided, in conjunction with having User Manager, login manager, the requirement of characteristics that the electronics and IT products of product function manager and a plurality of applied function modules itself have and product return management, Return Material Agreement clause and returns policy voucher data that design corresponding device thereof reliable recording preservation consumer and production and sales business are all agreed, support that the consumer proposes effectively to require return of goods request at any time to the not good electronics and IT products of result of use, and can reliable recording management and the user relevant return of goods user voucher data of requirement of returning goods, use flow process to carry out control and management effectively to applied function module simultaneously with the relevant electronics and IT products of returning goods, by the abuse of technological means limited subscriber, and provide corresponding device thereof to support production and sales business effectively to carry out handling return to return of goods right.

For solving first technical matters of the present invention, technical scheme of the present invention is achieved in that

A kind of electronics and IT products return management method based on return of goods credential management, this method may further comprise the steps:

A, has User Manager, login manager, increase in the electronics and IT products of product function manager and a plurality of applied function modules be provided with only can read and write data and can not deleted data, can not revise the return of goods voucher data memory module of data, and return of goods voucher data are submitted the step of module and return of goods voucher data analysis control module to; Wherein:

Return of goods voucher data memory module, the mode of can not revising that being used for can not deleted data only can read with writing data, can not revise data is preserved the various return of goods voucher data relevant with the product return management;

The various return of goods voucher data relevant with the product return management comprise: product Return Material Agreement, product beta test condition, returns policy voucher data, product data, production and sales quotient data, return of goods selection information, user basic information (comprise User Identity, address name, the user's electronic mailbox, telephone number, mailing address, user account number and login password, affiliated production and sales business) etc.

Return of goods voucher data are submitted module to, are used for using the submission various users relevant with the product return management to submit return of goods voucher data at product;

The various users relevant with the product return management submit to return of goods voucher data to comprise: the Return Material Agreement that the user submits to is agreed information record data, the record data of abandoning returning goods, is required return of goods record data (to comprise requirement return of goods information submission time, User Identity, user account number, require return of goods message code, require the name of product and the identification code of the return of goods, kind model name and identification code under the product) etc.

Return of goods voucher data analysis control module, be used for judging whether to meet production and sales business and with the product beta test condition of the Return Material Agreement defined of agreeing per family according to the return of goods voucher data of being preserved, control of the visit of the product function manager of electronics and IT products, allow or forbid that the user uses the product application function the product applied function module;

B, buy the user, use before the product, can not revise the step that deposits return of goods voucher data such as product Return Material Agreement, product beta test condition, returns policy voucher data, product data, production and sales quotient data in the described return of goods voucher data memory module of data in only reading and write data;

Typical condition on probation and returns policy voucher data comprise product beta test phase and computing method, have the restriction of the maximum quantity K of basic function module on probation that negate to estimate voucher data (comprising " be unsatisfied with " or " very dissatisfied " evaluation), the closing time that can return goods and computing method, or the like.Before the user buys this product of use, the product data that production and sales business deposits in return of goods voucher data memory module comprise this name of product and identification code, under product category model name and identification code, date of manufacture etc., the production and sales business data that deposit in comprise production and sales business title and identification code, Service Phone etc.; Production and sales business is before the user buys product, also need in User Manager, to be provided with production and sales business user's login account number and password, and login account number and password that this domestic consumer is set when the user buys product, also all to deposit return of goods voucher data memory module in.Domestic consumer has only the authority of revising password in User Manager, and the product logon rights (product login account number and password) of domestic consumer then can be added or nullify to corresponding production and sales business.

C, when the on probation product of being bought of user, call described return of goods voucher data and submit module to, collection comprises following voucher data: the return of goods voucher data that the user submits to, corresponding User Identity, product category model identification sign indicating number and submission time, and these return of goods voucher data are sent to the step of described return of goods voucher data memory module;

When user's Evaluation product application function, can be according to the result of use situation, call return of goods voucher data and submit module to, collect the agreement information of the Return Material Agreement of user's submission, or " requiring to return goods ", or " abandoning returning goods ", or the product basic function estimates return of goods voucher data such as voucher data and corresponding User Identity, product identification code, product category model identification sign indicating number, return of goods voucher data submission time or the like voucher data, and these return of goods voucher data are sent to return of goods voucher data memory module;

D, by only reading and writing data and the described return of goods voucher data memory module that can not revise data receives and preserve the step of submitting the return of goods voucher data that module sends over from described return of goods voucher data to;

The return of goods voucher data of preserving in E, the described return of goods voucher data memory module that can not revise of described return of goods voucher data analysis control module basis and the condition on probation of Return Material Agreement regulation, the control user uses the step of electronics and IT products applied function module;

As long as when preserving " abandoning returning goods " voucher data, the user just can unconfined use electronics and IT products applied function module, can not re-use return of goods voucher data and submit to module to change the selection of abandoning returning goods---and return of goods voucher data submit to the menucommand of module to be set to invalid down state;

When there not being " abandoning returning goods " voucher data, but when " requiring to return goods " voucher data are arranged, the return of goods voucher data analysis control module of electronics and IT products will be reminded and be required the user who returns goods in time to handle return of goods formality, cancel the access rights of user simultaneously to the applied function module in the product function manager---the command menu that calls the product applied function module in the product function manager of electronics and IT products is set to invalid down state, and the user can't use various product application functions because of the menucommand that can not operate the electronics and IT products applied function module.At this moment, the user also still have to return of goods voucher data submit to module access rights---its menucommand still is set to effective upstate, can reuse return of goods voucher data submits module to and submits the return of goods information of abandoning to, after this, return of goods voucher data analysis control module will make the command menu that calls the related application functional module in the product function manager of electronics and IT products revert to effective upstate, make the user regain access rights, can use all application functions of this product fully the applied function module in the product function manager.

When not having " abandoning returning goods " and " requiring to return goods " information that the user submits to, if satisfy Return Material Agreement condition on probation, the user can continue try out these electronics and IT products by the regulation of Return Material Agreement;

When not having " abandoning returning goods " that the user submits to and " requiring the return of goods " information, if do not satisfy Return Material Agreement condition on probation, the return of goods voucher data analysis control module of electronics and IT products will be cancelled the access rights of user to the applied function module in the product function manager---and the command menu of product applied function module is set to invalid down state, thereby forbid that the user continues the main application function of this product on probation, and module---its menucommand still is set to effective upstate to require the user must use the submission of return of goods voucher data, makes one's options immediately between " abandoning returning goods " or " requiring to return goods ";

The return of goods voucher data in the return of goods voucher data memory module can not revised of the electronics and IT products of require returning goods are collected, duplicated, show, analyze to F, handling return device, and by the internet with the return of goods voucher data upload of this product to the product return of goods webserver, submit to same user to have or not the step of the retrieval request that identical product repeats to return goods to the product return of goods webserver simultaneously;

Be independent of data transmission interface or output unit that the handling return device of electronics and IT products can be by electronics and IT products, collect, duplicate, browse, analyze the return of goods voucher data in the return of goods voucher data memory module can not revised that require the electronics and IT products of returning goods; When the handling return device is ingredient in the electronics and IT products, only need the return of goods voucher data in the electronics and IT products that collection requirement returns goods, upload to the product return of goods webserver; When handling return device and electronics and IT products all be the product return of goods webserver ingredient the time, just do not need to upload, and the retrieval that only need repeat to return goods;

G, the return of goods voucher data that described handling return device is uploaded are accepted and preserved to the product return of goods webserver, and the retrieval request that responds this handling return device submission starts retrieval service, return of goods voucher data according to this product of uploading, in dealer's consumer products return management database, same user had or not with a kind of product and repeat the retrieval that repeats to return goods of return of goods situation, search the return of goods voucher data recording that exists User Identity all identical whether with product category model identification sign indicating number, and to the handling return device feedback searching result's who submits return of goods voucher data to step.

When existing and the user's return of goods record identical that requires to return goods with electronics and IT products, illustrate that then this user repeats to buy and return goods to same electronics and IT products---violate the Return Material Agreement regulation must not repeat buy and the clause of the identical product of returning goods, belong to the improper return of goods that dealer can refuse.Otherwise, just do not violate the clause that Return Material Agreement is stipulated, dealer should handle by the relevant regulations of Return Material Agreement and return goods.

H, described handling return device are according to return of goods voucher data, result for retrieval and the Return Material Agreement of consumer products, supplement production dealer carries out the handling return operation, handle or refuse to handle the formality of the corresponding user's electronic information products return of goods, the handling return result data is saved in the described return of goods voucher data memory module that to revise of this product, and uploads the step of the dealer's consumer products return management database that is saved in the product return of goods webserver.

In the method for the invention, preferably, before step C, also comprise:

C1, when the user buys product, after dealer logins product with corresponding dealer user identity, utilize the user management module of electronics and IT products to add corresponding domestic consumer account number and login authentication password, and it is saved in the step in the return of goods voucher data memory module can not revised of electronics and IT products;

In the method for the invention, preferably, after step C1, also comprise:

C2, when the user uses the electronics and IT products that startup buys, need login authentication management through electronics and IT products, submit the step of right user authentication information to system.Can not just can not start these electronics and IT products by login authentication.

In the method for the invention, preferably, after step C2, also comprise:

J, after starting product with validated user identity login, before first time Evaluation product, electronics and IT products will access Return Material Agreement and browse for the user from the described return of goods voucher data memory module that can not revise, approve button is provided and disagrees with that button is for user's selection, and according to user's selection result, perhaps begin Evaluation product, perhaps refuse the step of Evaluation product; After the user selected the approve button of Return Material Agreement, submits agreement information to, the user side can begin these electronics and IT products on probation---and can enter the product function manager and select required application function; If the user selects to disagree with button that Evaluation product will be refused by system, return the Return Material Agreement browser interface;

The Return Material Agreement that K, electronics and IT products are submitted the user to is agreed information and corresponding User Identity sign indicating number and submission time, is saved in the step that can not revise return of goods voucher data memory module of electronics and IT products.

In the method for the invention, preferably, step C can comprise:

C3, user can use return of goods voucher data to submit to the requirement return of goods button of module and the button of abandoning returning goods to submit corresponding information to, the requirement that electronics and IT products are submitted the user to is returned goods or is abandoned return of goods information, and User Identity sign indicating number and submission time are saved in the step in the described return of goods voucher data memory module that can not revise.

When the needs user submits return of goods selection information to, return of goods voucher data are submitted to module to provide the button of abandoning returning goods to the user and are selected to submit to the interface with the return of goods that require return of goods button and relevant information, and the user can press the button of abandoning returning goods according to the information selection and submit the return of goods information of abandoning to; Or press and require return of goods button to submit to require return of goods information.

In the method for the invention, preferably, after step H, also comprise:

L, when dealer be after the user that meets return of goods condition handles return of goods formality according to result for retrieval and Return Material Agreement, dealer can enter the user management module of this product with dealer's user identity, add new user profile, thereby product can be sold once more the step of new user's use of demand.

For solving second technical matters of the present invention, technical scheme of the present invention is achieved in that

A kind of electronics and IT products goods return management system based on return of goods credential management, this system comprise have a plurality of applied function modules, the electronics and IT products of product function manager, User Manager, login manager, in addition, also comprise the handling return device and the product return of goods webserver; Described electronics and IT products also include return of goods voucher data memory module, and return of goods voucher data are submitted module and return of goods voucher data analysis control module to, wherein:

Described electronics and IT products are used for providing the electronics and IT products application function to the user, the return of goods voucher data of collect, preserving this consumer products, and use the electronics and IT products application function, or carry out the handling return flow process according to these return of goods voucher data according to these return of goods voucher Data Control users;

The handling return device, be used for the return of goods voucher data that electronics and IT products that collection requirement returns goods can not be revised, and with these data upload to the product return of goods webserver, submit to consumer products to have or not the retrieval service request that repeats to return goods to the product return of goods webserver simultaneously, and carry out the handling return operation according to result for retrieval and return of goods voucher data, Return Material Agreement regulation supplement production dealer;

The product return of goods webserver, be used for collecting, preserve and manage the handling return device of different dealer submits to all require the user that returns goods electronics and IT products can not revise return of goods voucher data, and the return of goods voucher data retrieval service that provides the electronics and IT products user to have or not to repeat to return goods to all dealer, search the return of goods voucher data recording that exists User Identity all identical whether with product category model identification sign indicating number, and to the handling return device feedback searching result who submits return of goods voucher data to.

The main effect of the product return of goods webserver is can not revise return of goods voucher data in all electronics and IT products that require to return goods of handling of the different dealer of unified management, and repeat the retrieval service of returning goods by providing, avoid because same user causes infringement to dealer's interests to the behavior of the abuse return of goods right that repeats at different dealer place with a kind of product to buy and return goods.

Return of goods voucher data are submitted module to, are used for using the various return of goods voucher data relevant with the product return management of collecting user's submission at product;

Return of goods voucher data analysis control module, be used for judging whether to meet production and sales business and limiting the use of state with the product beta test condition and the return of goods of the Return Material Agreement defined of agreeing per family according to the return of goods voucher data of being preserved, control of the visit of the product function manager of electronics and IT products with this, allow or forbid that the user uses the product application function the product applied function module; Also be used for all return of goods voucher data extracts that return of goods voucher data memory module is preserved being come out and showing by output unit.

Described electronics and IT products have User Manager common in the existing electronic product, login manager, product function manager and a plurality of applied function module, wherein:

A plurality of applied function modules are used for providing existing available various functions of electronics and IT products and related resource to the user, and the applied function module that the user by selecting system allows to use obtains the function corresponding effect;

The product function manager, be used for management product and use main interface and function corresponding menu, for selecting to call required applied function module in product uses, the user provides access, module and product application function that the product function manager also has visit product application runtime environment use the flow process steering logic, and the product function manager usually also comprises and is used to control User Manager, the login manager that the user uses the product function authority;

User Manager is used to be provided with user profile and the encrypted message of managing validated user;

Login manager is used for login authentication, and discriminated union allows the validated user login to use product;

Operation with electronics and IT products of a plurality of applied function modules and product function manager; usually also need the support of product application runtime environment (comprising general-purpose storage, processor, I/O interface etc.), information input, output unit, data transmission interface; can use main interface and the function corresponding menu carries out man-machine interaction by the product of product function manager; realize that switching on and shutting down, selection start the correlation function module of electronics and IT products; export acoustic and light information or control electronic parts action, realize the multiple application function of electronics and IT products.

The application function of the alleged electronics and IT products of the present invention is meant in electronics and IT products to increase the function that return of goods voucher data memory module, return of goods voucher data submit to the existing electronics and IT products before module and the return of goods voucher data analysis control module to have originally is set.

Based on return of goods credential management electronics and IT products except that application function with general electronics and IT products, also have the return management function.The alleged return management function of the present invention comprises submission function, hold function, the function of browse of various return of goods voucher data, return of goods voucher data analysis function, and the product basic function relevant with the product return management used control function etc.

What described return of goods voucher data memory module was used to preserve data can not revise data storage cell, is the CD-R of one-time write formula or the CD media data storage cell of DVD-R or DVD+R; Or the data storage cell of one-time write data ROM, PROM; Or adopt hardware, firmware or software that the storage space that writes effective record data is carried out the EEPROM of write-protect management or the data storage cell of EPROM or FLASH chip or hard disc;

Described return of goods voucher data memory module can be have only can read and write data and can not deleted data, can not revise the reading and writing data management equipment that can not revise data storage cell of data, or forbid revising and deleting the database of institute's keeping records, or forbid revising the data file encryption with deletion record.

Described handling return device can be a Net-connected computer that has the handling return module, its handling return module is used for the electronics and IT products of the collection requirement return of goods can not revise return of goods voucher data, and with these data upload to the product return of goods webserver, submit to consumer products to have or not the retrieval service request that repeats to return goods to the product return of goods webserver simultaneously, and according to result for retrieval and return of goods voucher data, Return Material Agreement regulation supplement production dealer carries out the handling return operation: have or not the result for retrieval that repeats to return goods and the return of goods voucher data and the Return Material Agreement clause of electronics and IT products according to the electronics and IT products user, judge whether consumer products satisfies return of goods condition, show the concrete handling return mode and the applicable elements that meet the Return Material Agreement regulation, to its product logon rights of user log off of the eligible return of goods, collect, be kept at the voucher data of submitting in the concrete handling return operation.

The described product return of goods webserver can comprise dealer's consumer products return management database, Web server, application server, the service of return of goods data upload, the service of return of goods data retrieval, wherein:

The service of return of goods data upload is used for providing the service of electronics and IT products return of goods voucher data upload to the handling return device, collects electronics and IT products return of goods voucher data and sends to dealer's consumer products return management database and preserve;

Dealer's consumer products return management database is used for preserving and the return of goods voucher data in the return of goods voucher data memory module can not revised of managing electronics and IT products that all customer requirements of being uploaded by different handling return devices return goods;

The service of return of goods data retrieval, provide electronics and IT products user based on dealer's consumer products return management database to have or not to repeat the return of goods data retrieval service of record of returning goods to all dealer: in the electronics and IT products that the handling return device is returned goods customer requirements by the internet, can not revise return of goods voucher data upload in the return of goods voucher data memory module to dealer's consumer products return management database, and after the submission of the product return of goods webserver has or not the retrieval request that repeats to return goods, extract User Identity sign indicating number and product category model identification sign indicating number in the return of goods voucher data of newly uploading, whether there be before the User Identity sign indicating number return of goods voucher data recording all identical in the retrieval dealer consumer products return management database, and returned result for retrieval and relevant prompting to the handling return device of submitting retrieval request to product category model identification sign indicating number; If had identical recordings before, show that then same user once bought and the electronics and IT products of the identical product kind model of returning goods, current this user's return of goods behavior belongs to the return of goods behavior that repeats that Return Material Agreement is forbidden; If before can not retrieving the User Identity sign indicating number return of goods voucher data recording all identical with product category model identification sign indicating number arranged, then these electronics and IT products user does not repeat return of goods behavior, should handle return of goods formality by the relevant regulations of Return Material Agreement;

Described dealer consumer products return management database is a database of forbidding revising and deleting institute's keeping records.

Adopt technique scheme of the present invention, the present invention compared with prior art has following advantage and good effect:

Provide a kind of novel be the electronics and IT products return management method at center with consumer, promote that the electronics and IT products exploitation is the center from being that the center turns to conscientiously with consumer with the quality, take into full account consumer's interests and personalization features, improving existing is the return management method of standard with the quality, the autonomous electronics and IT products return management method of selecting based on the consumer is provided, the consumer is when buying electronics and IT products and using the corresponding function of the electronics and IT products of buying, at any time the passable concrete clause agreement that does not have effect just can return goods of decorrelation, the consumer can be according to the regulation of Return Material Agreement, and whether autonomous selection returns goods to production and sales business behind Evaluation product.

Pay much attention to electronics and IT products consumer's result of use, allow the consumer to return goods, make the consumer that electronics and IT products can be sold really result of use the electronics and IT products that oneself do not have result of use.The consumer that this knowledge expertise that those purchases are varied with each individual is learnt class software product and electronic medical equipment product is especially suitable, because these product results of use are relevant with user's idiosyncrasy.Stand in the product development and the enterprise development of the angle consideration of consumer's interests veritably, can obtain consumer's approval and the most effective developing produce market to greatest extent, accelerate the development of enterprise.

The consumer can initiatively abandon being not suitable for the electronics and IT products of own characteristics of personality, effectively select to be more suitable for the electronics and IT products of own individual character speciality, this will effectively improve consumer's the benefited level of consumption, those electronics and IT products resources invalid to the consumer that also avoid waste simultaneously promote to improve electronics and IT products society utilization ratio.The consumer can also abandon the power of returning goods by the cancellation return of goods, continues to use the actual effectively electronics and IT products to oneself or oneself kith and kin.

The information that the user independently selects whether to return goods will be recorded on the memory module that can not revise with the significant data register of unsuppressible-suppression data.The information that the production and sales business of electronics and IT products and developer can utilize the user to provide is improved electronics and IT products performance and sales tactics.

Pay attention to the legitimate right of protection electronics and IT products manufacturer and production and sales business; the user must signature agree Return Material Agreement before the corresponding basic function of Evaluation product; by the abuse of technological means limited subscriber, avoid causing social resources waste and irrational business burden that increases the weight of to return of goods right.Whether these electronics and IT products can allow the user after the basic function of using system appointment, call return of goods voucher data automatically by system and submit module to, please the user select will return goods according to result of use.When the user determines after system submits the request that requires to return goods to; system will forbid immediately that the user continues to use the basic function of these electronics and IT products; prevent to abuse return of goods right, protect the intact of electronics and IT products to greatest extent, to avoid the unnecessary loss of production production and sales business.The user is behind Evaluation product, if abandon the power of returning goods, just must not go back on one's word requires to return goods once more, and this also helps preventing to abuse return of goods right, the protection producer and production and sales business.By the product return of goods webserver and dealer's consumer products return management database are set, the unified preservation and the electronics and IT products return of goods voucher data of managing all customer requirements return of goods of uploading by different dealer, can effectively find and stop same user to the return of goods behavior that repeats by the service of return of goods data retrieval, in time prevent this class abuse return of goods right behavior with a kind of product; Simultaneously, also can unify the return of goods voucher data of Collection and analysis from all users of various these type of electronics and IT products of various places, each dealer, more effective analysis all types of user demand information provides valuable information for understanding the electronics and IT products development trend targetedly and improving the electronics and IT products design.

Description of drawings

Fig. 1 is the electronics and IT products return management method schematic flow sheet based on return of goods credential management of the embodiment of the invention;

Fig. 2 is the return of goods voucher data managing method process flow diagram of the embodiment of the invention;

Fig. 3 is the method flow synoptic diagram of the return of goods voucher data analysis control module control product applied function module user mode of the embodiment of the invention;

Fig. 4 is the goods return management system structured flowchart based on the English electronics aided education machine of return of goods credential management of the embodiment of the invention.

Embodiment

With reference to the accompanying drawings embodiments of the invention are described.

Fig. 1 is the electronics and IT products return management method schematic flow sheet based on return of goods credential management of the embodiment of the invention.As shown in Figure 1, present embodiment comprises:

Step S110: in existing electronics and IT products with product function manager, product applied function module, increase to be provided with and only can read and write data and can not revise the return of goods voucher data memory module of data, return of goods voucher data are submitted the step of module and return of goods voucher data analysis control module to, and wherein: return of goods voucher data memory module is used for preserving the various return of goods voucher data relevant with the product return management in the mode that can not revise; Return of goods voucher data submission module is used to collect the various return of goods voucher data of production and sales business and user's submission, and these return of goods voucher data are sent to return of goods voucher data memory module; Return of goods voucher data analysis control module is used for judging whether to meet production and sales business and with the product beta test condition of the Return Material Agreement defined of agreeing per family according to the return of goods voucher data that return of goods voucher data memory module is preserved, control of the visit of the product function manager of electronics and IT products, allow or forbid that the user uses the product application function the product applied function module;

Step S120: before the electronics and IT products application function uses, preserve the product Return Material Agreement on the return of goods voucher data memory module can not revising of electronics and IT products, returns policy voucher data, product beta test condition and product essential information, the production and sales business essential information, user basic information (comprises User Identity, address name, the user's electronic mailbox, telephone number, mailing address, user account number and login password, affiliated production and sales business) step: before the user buys this product of use, the typical returns policy voucher data that production and sales business deposits in return of goods voucher data memory module comprise product beta test phase and computing method, the closing time that can return goods and computing method; The product essential information (comprises this name of product and identification code, affiliated product category model name and identification code, date of manufacture etc.), production and sales quotient data (production and sales business title and identification code, Service Phone, production and sales business user's login account number and password etc.), the login account number and the password of production and sales business and domestic consumer are set in User Manager.Domestic consumer has only the authority of revising password in User Manager, and corresponding production and sales business then can have user record of adding or nullifying domestic consumer and the authority of logining account number and password.

Step S130: in user's Evaluation product process, return of goods voucher data submit to module to collect the return of goods voucher data relevant with the return of goods that the user submits to according to the result of use situation, and these return of goods voucher data are sent to the step that return of goods voucher data memory module is preserved: what the user submitted to comprises that with the relevant return of goods voucher data of returning goods the Return Material Agreement that the user submits to agrees the information record data, abandon the record data of returning goods, require return of goods record data (to comprise requirement return of goods voucher data submission time, User Identity, user account number, require return of goods message code, require the name of product and the identification code of the return of goods, kind model name and identification code under the product)

Step S140: by only reading and writing data and the return of goods voucher data memory module that can not revise data carry out to be preserved the return goods step of voucher data of all users that return of goods voucher data submit to module to submit to;

Step S150: return of goods voucher data analysis control module is according to the condition on probation that can not revise the return of goods voucher data of preserving in the return of goods voucher data memory module and Return Material Agreement regulation, control electronics and IT products applied function module uses, and reminds the user who requires the return of goods in time to handle the step of return of goods formality:

When there not being " abandoning returning goods " voucher data, but when " requiring to return goods " voucher data are arranged, the return of goods voucher data analysis control module of electronics and IT products will be reminded and be required the user who returns goods in time to handle return of goods formality, cancel simultaneously that the access rights of user to the product applied function module in the product function manager---the command menu that calls the product applied function module in the product function manager of electronics and IT products is set to invalid down state, the user can't use various product application functions because of the menucommand that can not operate the electronics and IT products applied function module.At this moment, the user also still have to return of goods voucher data submit to module access rights---its menucommand still is set to effective upstate, can reuse return of goods voucher data submits module to and submits the return of goods information of abandoning to, after this, return of goods voucher data analysis control module will make the command menu that calls the related application functional module in the product function manager of electronics and IT products revert to effective upstate, make the user regain access rights, can use all application functions of this product fully the applied function module in the product function manager;

When " abandoning returning goods " of not having the user to submit to and " requiring to return goods " voucher data, if satisfy Return Material Agreement condition on probation, the user can continue these electronics and IT products on probation by the regulation of Return Material Agreement;

When " abandoning returning goods " of not having the user to submit to and " requiring to return goods " voucher data, if do not satisfy Return Material Agreement condition on probation, the return of goods voucher data analysis control module of electronics and IT products will cancel that the access rights of user to the product applied function module in the product function manager---the command menu of product applied function module is set to invalid down state, thereby forbid that the user continues the main application function of this product on probation, and module---its menucommand still is set to effective upstate to require the user must use the submission of return of goods voucher data, makes one's options immediately between " abandoning returning goods " or " requiring to return goods ";

Step S160: the handling return device is by the data transmission interface or the output unit of electronics and IT products, duplicate, browse, analyze the return of goods voucher data and the Return Material Agreement clause in the return of goods voucher data memory module to revise of the electronics and IT products of require returning goods, and the electronics and IT products return of goods voucher data upload that the requirement that will just obtain by the internet is returned goods is to the product return of goods webserver, submits to same user to have or not the step of the retrieval request that identical product repeats to return goods simultaneously;

Step S170: the return of goods voucher data of being uploaded by the handling return device are accepted and preserved to the product return of goods webserver, and start according to the retrieval service request of receiving and to repeat the retrieval service of returning goods, the user's who returns goods according to new requirement electronics and IT products return of goods voucher data, in dealer's consumer products return management database, have or not identical product to repeat return of goods situation to same user and repeat the retrieval of returning goods, search the return of goods record that exists whether with a kind of product and same user, and to the handling return device feedback searching result who submits return of goods voucher data to and the step of information; When existing and the user's return of goods record identical that requires to return goods with electronics and IT products, illustrate that then this user repeats to buy and return goods to same electronics and IT products---violate the Return Material Agreement regulation must not repeat buy and the clause of the identical product of returning goods, belong to the improper return of goods that dealer can refuse.Otherwise, just do not violate the clause that Return Material Agreement is stipulated, dealer should handle by the relevant regulations of Return Material Agreement and return goods.

Step S180: the handling return device is according to product Return Material Agreement, return of goods voucher data and repeat the result for retrieval of returning goods, supplement production dealer carries out the handling return operation, handle or refuse to handle the formality of the corresponding user's electronic information products return of goods, the handling return result data is saved in can not revising in the return of goods voucher data memory module of this product, and uploads the step of the dealer's consumer products return management database that is saved in the product return of goods webserver.

The data owner relevant with return management will comprise:

1, essential information: product, production and sales business, domestic consumer

▲ product essential information comprises this name of product and identification code, affiliated product category model name and identification code, date of manufacture etc.,

▲ production and sales business essential information comprises production and sales business title and identification code, Service Phone, production and sales business user's login account number and password etc.;

▲ domestic consumer essential information comprises User Identity, address name, user's electronic mailbox, telephone number, mailing address, user account number and login password (login password can be revised), affiliated production and sales business.

2, returns policy voucher data:

(1) product beta test phase and computing method; As, from validated user is logined use first, calculate in 30 days;

(2) closing time that can return goods and computing method; As, the user submits to from " requiring to return goods " voucher data or on probation the expiration back 60 days in.

(3) product beta test condition:

▲ user does not propose " requiring to return goods ", in case the user proposes " requiring to return goods ", just should stop product beta test immediately;

▲ user does not propose " requiring to return goods ", and the product beta test phase less than.

3, return of goods user voucher data

(1) product is brought into use record data: submit to first can successful login system user account number and password, User Identity, submission login time, kind model name and identification code under name of product and the identification code, product;

(2) Return Material Agreement of user's submission is agreed the information record data: Return Material Agreement is agreed the information submission time, and Return Material Agreement title version is submitted User Identity to, and user account number is agreed message code;

(3) user submits to and requires return of goods record data: require return of goods information submission time, and User Identity, user account number requires return of goods message code, requires the name of product and the identification code of the return of goods, kind model name and identification code under the product;

(4) user submits to and abandons the record data of returning goods: the information submission time of abandoning returning goods, and User Identity, user account number is abandoned the message code of returning goods, kind model name and identification code under name of product of abandoning returning goods and the identification code, product;

When preserving above return of goods user voucher data, every group of data will be preserved as a record.

Fig. 2 is the return of goods voucher data managing method process flow diagram of the embodiment of the invention.As shown in Figure 2, present embodiment comprises:

Step S210: the user enters system with the login of validated user identity, according to the different modes of automated system operation functional module or the manual selection function module of user, selects to carry out correlation step: under automated system operation functional module mode, and execution in step S220; Under the manual selection function modular manner of user, execution in step S240;

Whether step S220: system calls return of goods voucher data analysis control module automatically and analyzes, be that the situation of trial edition product for the first time selects to carry out correlation step according to the user: when the user is for the first time during the trial edition product, and execution in step S221; Otherwise, execution in step S230;

Step S221: when the user is for the first time during the trial edition product, to submit to module to transfer product Return Material Agreement in the return of goods voucher data memory module (containing returns policy voucher data) by return of goods voucher data shows to the user, allows the user browse the concrete clause of Return Material Agreement.

Step S222: whether agree Return Material Agreement according to the user, select to carry out correlation step: when the user selects the approve button of Return Material Agreement below to submit agreement information to, execution in step S224; Otherwise, execution in step S223;

Step S223: when after the user browses Return Material Agreement, selecting to disagree with button, system will provide prompting: " having only the Return Material Agreement of agreement could use this product function ", simultaneously, with the operation of all application functions of forbidding product, after browsing Return Material Agreement again, the user selects approve button;

Step S224: when the user selects approve button to submit agreement information to, return of goods voucher data submit to module will collect Return Material Agreement and voucher data such as the agreement of returns policy voucher data information, User Identity and submission time thereof that the user submits to, and these return of goods voucher data are sent to return of goods voucher data memory module; Afterwards, turn to step S270;

Step S230: when the user is not for the first time during the trial edition product, return of goods voucher data analysis control module checks whether active user's product satisfies condition on probation.

Step S231: whether satisfy condition on probation according to active user's product, select to carry out correlation step: current use product satisfies condition on probation, execution in step S232; Current use product does not satisfy condition on probation, execution in step S233;

Step S232: active user's product satisfies condition on probation, and system provides prompting: " you can continue to try out ", and the user can continue the trial edition product;

Step S233: active user's product does not satisfy condition on probation, and return of goods voucher data analysis control module will provide prompting: " you are the trial edition product function again.If need formal the use, would you please return goods earlier selection operation "; Afterwards, turn to step S260;

Step S240; The user chooses return of goods voucher data to submit the function of module in the product function manager, submits the request of using to;

Step S250: system call return of goods voucher data are submitted module to;

Step S251: return of goods voucher data submission module reads the return of goods voucher data in the return of goods voucher data memory module, judges whether the user once submitted return of goods selection information (require to return goods or abandon returning goods) to;

Step S252: whether once submitted return of goods selection information to according to the user, and selected to carry out correlation step: when the user once submitted return of goods selection information to, execution in step S253; When the user never submits return of goods selection information to, execution in step S260;

Step S253: the return of goods that return of goods voucher data submit to module to judge that the user once submitted to select whether information is to abandon return of goods information;

Step S254: the return of goods of once submitting to according to the user select whether information is to abandon return of goods information, select to carry out correlation step: when being when abandoning returning goods information, and execution in step S255; When not being abandons return of goods information---but when requiring return of goods information, execution in step S256.

Step S255: when being that system provides prompting when abandoning returning goods information: " you had selected to abandon to return goods, did not need to select once more ";

Step S256: when not being abandons return of goods information---but when requiring return of goods information, system prompt: " whether you once submitted to and require to return goods, need now to be revised as to abandon returning goods so that continue to use this product ";

Step S257: whether answer needs according to the user and revise and require return of goods information, select the execution correlation step: require return of goods information when abandoning returning goods information when the user need revise, execution in step S264 for abandoning return of goods information; When not needing to revise, the user do not require return of goods information when abandoning returning goods information, execution in step S258;

Step S258: system provides prompting: " because of you have required to return goods, can not re-use the correlation function of this product, please in time handle return of goods formality by Return Material Agreement, or abandon returning goods ";

Step S260: when the needs user submits return of goods selection information to, return of goods voucher data are submitted to module to provide the button of abandoning returning goods to the user and are selected to submit to the interface with the return of goods that require return of goods button and relevant information, and the user can press the button of abandoning returning goods according to the information selection and submit the return of goods information of abandoning to; Or press and require return of goods button to submit to require return of goods information.

Step S264: return of goods voucher data are submitted to module to receive the user and are submitted return of goods selection information to, and relevant return of goods User Identity data and the submission time data of collection, and these return of goods voucher data are sent to return of goods voucher data memory module, turn to step S270;

Step S270: return of goods voucher data memory module is stored and is managed the return of goods voucher data of receiving;

Fig. 3 is the method flow synoptic diagram of the return of goods voucher data analysis control module control product applied function module user mode of the embodiment of the invention.Return of goods voucher data analysis control module is according to the condition on probation that can not revise the return of goods voucher data of preserving in the return of goods voucher data memory module and Return Material Agreement regulation, controls that the electronics and IT products applied function module uses.As shown in Figure 3, present embodiment comprises:

Step S310: return of goods voucher data analysis control module reads and relatively judges return of goods voucher data in the return of goods voucher data memory module;

Step S320: return of goods voucher data analysis control module relatively judges in the return of goods voucher data in the return of goods voucher data memory module whether have " abandoning returning goods " voucher data;

Step S321: select next step control flow according to the judged result of step S320, when having " abandoning returning goods " voucher data, turn to step S322; When not having " abandoning returning goods " voucher data, turn to step S330;

Step S322: when having " abandoning returning goods " voucher data, all product application function menucommands of return of goods voucher data analysis control module are set to effective upstate, and return of goods voucher data submit to the menucommand of module to be set to invalid down state.At this moment, the user just can unconfined use electronics and IT products applied function module, can not re-use return of goods voucher data and submit to module to change the selection of abandoning returning goods;

Step S330: when not having " abandoning returning goods " voucher data, return of goods voucher data analysis control module wants the return of goods voucher data in the analysis and judgement return of goods voucher data memory module whether to have " requiring to return goods " voucher data;

Step S331: select next step control flow according to the judged result of step S330, when having " requiring to return goods " voucher data, turn to step S332; When not having " requiring to return goods " voucher data, turn to step S340;

Step S332: when having " requiring to return goods " voucher data, all product application function menucommands of return of goods voucher data analysis control module are set to invalid down state, and prompting when product starts: " you have required to return goods; can not continue to use this product function again; please in time handle return of goods formality, or abandon returning goods "; At this moment, return of goods voucher data analysis control module has cancelled that the access rights of user to the applied function module in the product function manager---the command menu that calls the product applied function module in the product function manager of electronics and IT products is set to invalid down state, and the user can't use various product application functions because of the menucommand that can not operate the electronics and IT products applied function module.But at this moment, the user also still have to the return of goods voucher data in the product function manager submit to module access rights---its menucommand still is set to effective upstate, can reuse return of goods voucher data submits module to and submits the return of goods information of abandoning to, change be chosen as " abandoning returning goods " of " requiring to return goods ", after this, return of goods voucher data analysis control module will make the command menu that calls the product applied function module in the product function manager of electronics and IT products revert to effective upstate;

Step S340: when not having " requiring to return goods " voucher data, return of goods voucher data analysis control module wants the return of goods voucher data in the further analysis and judgement return of goods voucher data memory module whether to satisfy the condition on probation of product Return Material Agreement;

Step S341: select next step control flow according to the judged result of step 340, when not satisfying the condition on probation of product Return Material Agreement, turn to step S342; When satisfying the condition on probation of product Return Material Agreement, turn to step S350;

Step S342: when not satisfying the condition on probation of product Return Material Agreement, return of goods voucher data analysis control module all application function menus of this product and corresponding function module are set to down state, and prompting when product starts: " you are the trial edition product function again; Continue to use the selection operation of please returning goods earlier if need "; At this moment, return of goods voucher data analysis control module will cancel that the access rights of user to the product applied function module in the product function manager---the command menu of product applied function module is set to invalid down state, thereby forbid that the user continues the main application function of this product on probation, and module---its menucommand still is set to effective upstate to require the user must use the submission of return of goods voucher data, makes one's options immediately between " abandoning returning goods " or " requiring to return goods ";

Step S350: when satisfying the condition on probation of product Return Material Agreement, all product application function menucommands of return of goods voucher data analysis control module are set to effective upstate.At this moment, the user can continue the application function by the regulation trial edition electronics and IT products of Return Material Agreement.

Fig. 4 is the goods return management system structured flowchart of a kind of English electronics aided education machine based on return of goods credential management of the embodiment of the invention.This system comprises: based on English electronics aided education machine 440, handling return device 430 and the product return of goods webserver 410 and the Internet 420 of return of goods credential management, wherein:

English electronics aided education machine 440 based on return of goods credential management is the electronics and IT products with a plurality of applied function modules 449, product function manager 445, User Manager 4451, login manager 4452, among Fig. 4 450 is another English electronics aided education machines identical with 440, wherein:

Product function manager 445, be used for management product and use main interface and function corresponding menu, provide access for the user selects to call required applied function module in product uses, module and product application function that product function manager 445 also has visit product application runtime environment 444 use the flow process steering logic;

User Manager 4451 is used to be provided with user profile and the encrypted message of managing validated user;

Login manager 4452 is used for login authentication, and discriminated union allows the validated user login to use product;

The a plurality of applied function modules 449 of product, be used for providing English electronics aided education machine 440 available various functions and related resources to the user, basic function module A wherein, basic function module B, basic function module C etc., represent teaching material element resources management function modules A commonly used in the English electronics aided education machine respectively, teaching material modular learning functional module B, conventionally test management function module C etc.The various teaching unit module that in teaching material element resources management function modules A, comprises the many covers English teaching material that to select.Teaching material modular learning functional module B also can comprise voice play function module, word speed adjust functional module, record function module, sound-recording function module, with read the comparing function module, in/a plurality of learning functionality modules such as English display selection function module, figure Presentation Function module, video playback capability module, speech identifying function module.Conventionally test management function module C comprises a plurality of and different teaching materials and the supporting test question library module of teaching unit.

Have a plurality of applied function modules 449, product function manager 445, User Manager 4451, the English electronics aided education machine 440 of login manager 4452 can also have product application runtime environment 444(and comprise general-purpose storage, processor, I/O interface etc.), output unit 442, input media 443, the support of data transmission interface 441, can use main interface and the function corresponding menu carries out man-machine interaction by the product of product function manager 445, realize switching on and shutting down, select to start the correlation function module of English electronics aided education machine 440, the output acoustic and light information, the multiple English-Assisted Instruction application function of realization English electronics aided education machine 440.The applied function module that the user by selecting system allows to use obtains the function corresponding effect.

In the present embodiment, input media 443 is keyboard, mouse, microphone, touch-screen.Output unit 442 is display and loudspeaker.Product application runtime environment 444 can be a multimedia computer that has the DVD-R CD writer.

In other embodiments, English electronics aided education machine 440 can also be computer internet and equipment, or smart mobile phone, PDA, foreign language learning machine, can also be other portable electronic device (as MP5, MP4, MP3 etc.) that has CPU, storer and system software, or have User Manager 4451, login manager 4452, product function manager 445, English teaching software a plurality of applied function module 449, that on multimedia computer, move.

The application function of the alleged English electronics of present embodiment aided education machine 440 is meant the function that the English electronics aided education machine 440 before the increase return management function had originally in English electronics aided education machine 440.

The described English electronics aided education machine 440 with a plurality of applied function modules 449, product function manager 445, User Manager 4451, login manager 4452 of present embodiment also comprises return of goods voucher data memory module 448 and return of goods voucher data submission module 446 and return of goods voucher data analysis control module 447, wherein:

Return of goods voucher data memory module 448, the mode of can not revising that being used for can not deleted data only can read with writing data, can not revise data is preserved the various return of goods voucher data relevant with the product return management; Return of goods voucher data memory module 448 is used to preserve that user and production and sales business all agree about the product returns policy voucher data of regulation of returning goods, and preserves the return of goods voucher data that the user that submits to module 446 to send by return of goods voucher data submits to.

Return of goods voucher data are submitted module 446 to, are used for using the various return of goods voucher data relevant with the product return management of submission at product;

Return of goods voucher data analysis control module 447, be used for judging whether to meet production and sales business and limiting the use of state with the product beta test condition and the return of goods of the Return Material Agreement defined of agreeing per family according to the return of goods voucher data of being preserved, control the visit of 445 pairs of product applied function modules of product function manager of English electronics aided education machine 440, allow or forbid that the user uses the product application function, also be used for all return of goods voucher data extracts that return of goods voucher data memory module 448 is preserved are come out and by output unit 442 demonstrations.

The return of goods voucher data memory module 448 of the English electronics aided education machine 440 of present embodiment is only can read and write data and can not revise the data memory module of can not revising of data, and it can comprise that can not be revised a data storage cell.

In the present embodiment, what return of goods voucher data memory module 448 was used to preserve return of goods voucher data can not revise data storage cell, is the DVD-R CD media storage unit of one-time write formula.Return of goods voucher data memory module 448 is DVD-R CD-ROM drive and related data read-write management software.

In other embodiments, the data storage cell of can not revising of return of goods voucher data memory module 448 can also be the data ROM of one-time write, the storage unit of PROM; Or adopt hardware, firmware or software that the storage space that writes return of goods voucher data is carried out the EEPROM of write-protect management or the data cell of EPROM or FLASH chip or hard disc.Return of goods voucher data memory module 448 can also be to have other reading and writing data management equipment that can not revise data storage cell, or forbids revising the database with deletion record, or forbids revising the data file encryption with deletion record.

During the English electronics aided education machine 440 of production and sales present embodiment, need the user buy make in English electronics aided education machine 440 before, production and sales business deposits the product essential information in and (comprises this name of product and identification code in return of goods voucher data memory module 448, affiliated product category model name and identification code, date of manufacture etc.), production and sales quotient data (production and sales business title and identification code, Service Phone, production and sales business user's login account number and password etc.), product Return Material Agreement, returns policy voucher data, product beta test condition;

The typical Return Material Agreement clause of this English electronics aided education machine 440 can comprise: when there are quality problems in English electronics aided education machine 440 (can not normally move as certain product applied function module etc.), and user's general return of goods clause that requirement is returned goods of having the right; The Return Material Agreement clause of this English electronics aided education machine 440 can also comprise return of goods clause only relevant with user's result of use, that do not have effect just can return goods.Even product there is no quality problems, the user also can require to return goods.

For example, for the English electronics aided education machine 440 of present embodiment, corresponding Return Material Agreement content can also comprise:

1. this product allows the user to try out, and the not good user of trial effect just can require to return goods;

2. the product beta test condition comprises:

▲ user does not have to propose the requirement of " requiring to return goods ", in case the user proposes the requirement of " requiring to return goods ", just should stop product beta test immediately;

▲ user does not have to propose the requirement of " requiring to return goods ", and logins first from validated user and to calculate from the use, 30 days product beta test phases less than;

▲ user does not have to propose the requirement of " requiring to return goods ", and the trial period less than the time, to every cover English teaching material, can select teaching material teaching unit applied function module sum on probation should be not more than 20;

Other condition on probation that ▲ dealer and user specifically decide through consultation;

3. during this product beta test, when finding not reach the result of use of expection, can require to return goods as if the user;

4. during this product beta test, when thinking that as if the user this product of use has required effect, can abandon returning goods;

5. when not meeting the condition of trying out, the user must use the return of goods voucher data of this product to submit to module to select to submit to " requiring the return of goods " or " abandoning returning goods " information;

6. after submitting " requiring to return goods " information to, the user should in time handle return of goods formality, can not continue to use this product again;

7. after submitting " abandoning returning goods " information to, the user can unconfined continuation use this product.The user who abandons returning goods must not go back on one's word;

8. use the return of goods voucher data of this product to submit to module to submit to from " requiring to return goods " information or after the expiration on probation, should in 60 days, handle return of goods formality as the user to the production and sales business place.Surpass return of goods deadline, be considered as the user and abandon the requirement of returning goods.Login first from validated user and to calculate 30 days product beta test phases from the use;

9. to identical product kind model, the behavior of returning goods when trial effect was not good after same user can only once buy must not have the behavior that repeats to return goods;

10. about handling return mode and applicable elements:

Mode 1: the full refund during return of goods---applicable elements is that consumer products satisfies return of goods condition and product remains intact;

Mode 2: the partial refund during return of goods---applicable elements is to satisfy consumer products return of goods condition but product has artificial damage, even can not use; When the reason product when returning goods because of the user fails to remain intact state, even can't normally use, but the return of goods voucher data in the product are not damaged and are lost, can prove and satisfy consumer products return of goods condition, production and sales business can be repaired required expense situation according to product, confers the handling return mode that adopts partial refund with the user.

Mode 3: refusal is returned goods---and applicable elements is that consumer products does not satisfy return of goods condition; Comprise that the user had selected to abandon to return goods, can unconfined use product; Surpass return of goods deadline; Return of goods voucher data in the product are lost by artificial the damage, can't prove that consumer products satisfies return of goods condition; Or the like.

Above Return Material Agreement clause shows, when causing English electronics aided education machine result of use not good owing to user's self reason, although product does not have quality problems, the user also can independently select to require to return goods.The not good return of goods clause that just can return goods of result of use makes the consumer avoid bearing and spends to buy the risk that does not have the English of result of use electronics aided education machine.For effectively fulfiling the promise of this Return Material Agreement, production and sales business must be provided by the English electronics aided education machine product that provides to the consumer, is obvious and effective to certain customers at least, is that these users think and are worth consumption.Simultaneously, at aspects such as condition control on probation, product function return management and handling return modes, Return Material Agreement and corresponding techniques conceptual design have limited the abuse to return of goods right.

Having corresponding product return of goods voucher data in the above-mentioned typical product Return Material Agreement clause comprises:

1. the product beta test phase is 30, and computing method are " login first calculate from the use " from validated user;

2. the closing time that can return goods and computing method are in from " submissions " require the return of goods " information 60 days ";

3. can select teaching material teaching unit applied function module sum on probation should be less than or equal to 20;

4. submit " requiring to return goods " or " abandoning returning goods " information to.

The consumer is when buying this English electronics aided education machine 440, production and sales business can utilize the login of production and sales business user identity to enter system, new user basic information (comprises User Identity for the consumer adds at the User Manager 4451 of product function manager 445, address name, the user's electronic mailbox, telephone number, mailing address, user account number and login password, affiliated production and sales business).Domestic consumer has only the authority of revising password in User Manager 4451.These will be deposited in the return of goods voucher data memory module 448 by the information that User Manager 4451 generates.

In user's Evaluation product process, return of goods voucher data submit to module 446 can collect the return of goods voucher data relevant with the return of goods that the user submits to according to the result of use situation, what the user submitted to comprises the Return Material Agreement agreement information record data that the user submits to the relevant return of goods voucher data of returning goods, abandon the record data of returning goods, require return of goods record data (to comprise requirement return of goods voucher data submission time, User Identity, user account number, require return of goods message code, require the name of product and the identification code of the return of goods, kind model name and identification code under the product), and these return of goods voucher data are sent to return of goods voucher data memory module 448.

Only can read and write data and the return of goods voucher data memory module 448 that can not revise data receives and preserve all users that return of goods voucher data submit to module 446 to submit to voucher data of returning goods;

Return of goods voucher data analysis control module 447 is according to revising the return of goods voucher data of preserving in the return of goods voucher data memory module and the condition on probation of Return Material Agreement regulation, the applied function module 449 of control English electronics aided education machine 440 uses, and the user who reminds requirement to return goods in time handles return of goods formality:

As long as when preserving " abandoning returning goods " voucher data, the user just can unconfinedly make electronics aided education machine 440 applied function modules 449 in English, can not re-use return of goods voucher data and submit to module 446 to change the selection of abandoning returning goods---and return of goods voucher data submit to the menucommand of module 446 to be set to invalid down state;

When there not being " abandoning returning goods " voucher data, but when " requiring to return goods " voucher data are arranged, the return of goods voucher data analysis control module 447 of English electronics aided education machine 440 will be reminded and be required the user who returns goods in time to handle return of goods formality, cancel the access rights of this user simultaneously to the applied function module in the product function manager 445 449---the command menu that calls product applied function module 449 in the product function manager 445 of English electronics aided education machine 440 is set to invalid down state, and the user can't use various product application functions because of the menucommand that can not operate electronics and IT products applied function module 449.At this moment, the user also still have to return of goods voucher data submit to module 446 access rights---its menucommand still is set to effective upstate, can reuse return of goods voucher data submits module 446 to and submits the return of goods information of abandoning to, after this, return of goods voucher data analysis control module 447 will make the command menu that calls related application functional module 449 in the product function manager 445 of electronics and IT products revert to effective upstate, make the user regain access rights, can use all application functions of this product fully the applied function module in the product function manager 445 449;

When " abandoning returning goods " of not having the user to submit to and " requiring to return goods " voucher data, if satisfy Return Material Agreement condition on probation, the user can continue this English electronics aided education machine 440 on probation by the regulation of Return Material Agreement;

When " abandoning returning goods " of not having the user to submit to and " requiring to return goods " voucher data, if do not satisfy Return Material Agreement condition on probation, the return of goods voucher data analysis control module 447 of electronics and IT products will be cancelled the access rights of user to the applied function module in the product function manager 445 449---and the command menu of product applied function module 449 is set to invalid down state, thereby forbid that the user continues the main application function of this product on probation, this moment, the system requirements user must use return of goods voucher data to submit that module 446---its menucommand still is set to effective upstate to, made one's options immediately between " abandoning the return of goods " or " the requirement return of goods ".

When user's final selection because result of use is not good " requires to return goods ", return of goods voucher data analysis control module 447 will remind the user who require to return goods in time to handle return of goods formality, this user of immediate cancel simultaneously to the applied function module in the product function manager 445 449 access rights---the command menu of product applied function module is set to invalid down state.The user can return corresponding dealer with this English electronics aided education machine 440 by the regulation of Return Material Agreement.

Dealer will utilize handling return device 430 collect its sell and all users' of requiring to return goods English electronics aided education machine 440 in can not revise return of goods voucher data, and with these data upload to the product return of goods webserver 410, submit to consumer products to have or not the retrieval service request that repeats to return goods to the product return of goods webserver simultaneously, and carry out the handling return operation according to result for retrieval and return of goods voucher data, Return Material Agreement regulation supplement production dealer; Among Fig. 4 432 is another handling return devices identical with 431.

In the present embodiment, handling return device 430 is Net-connected computers that have handling return module and DVD-R CD-ROM drive and related data read-write management software.The English electronics aided education machine 440 of require returning goods is kept at the return of goods voucher data on the DVD-R CD of one-time write formula, can read and copy in the Net-connected computer of handling return device 430 by the DVD-R CD-ROM drive of handling return device 430, so can utilize the handling return module of handling return device 430 to browse to copy on the handling return device 430, be kept at various return of goods voucher data in the English electronics aided education machine 440 that requires to return goods originally; And the return of goods voucher data in the English electronics aided education machine 440 that this can be required to return goods, upload to by the internet in the database of the product return of goods webserver 410, and have or not the retrieval request that repeats to return goods and accept the result for retrieval that the product return of goods webserver 410 returns to 410 submissions of the product return of goods webserver; Have or not the result for retrieval that repeats to return goods according to these English electronics aided education machine 440 users, and the return of goods voucher data and the Return Material Agreement clause of this English electronics aided education machine 440, whether the handling return module of handling return device 430 can analysis and judgement satisfy return of goods condition, and then, the concrete handling return mode from the Return Material Agreement regulation to dealer's prompting and the applicable elements that meet: full refund, or partial refund, or the refusal return of goods etc.

The full refund during return of goods---applicable elements is that consumer products satisfies return of goods condition and product remains intact;

The partial refund during return of goods---applicable elements is to satisfy consumer products return of goods condition but product has artificial damage, even can not normally use product function, but the return of goods voucher data in the product do not damage and lose, and can prove and satisfy consumer products return of goods condition.

Refusal is returned goods---and applicable elements is that consumer products does not satisfy return of goods condition; Comprise that the user had selected to abandon to return goods, once can unconfined use product; Surpass return of goods deadline; Return of goods voucher data in the product are lost by artificial the damage, can't prove that consumer products satisfies return of goods condition;

Production and sales business is according to the concrete handling return mode that meets the Return Material Agreement regulation of handling return device 430 prompting, and selecting suitable manner is that qualified user handles and finishes return of goods formality, or refusal is handled ineligible user's return of goods formality.

The handling return device 430 of present embodiment is the Net-connected computer that has the handling return module that the English electronics aided education machine 440 and the product return of goods webserver 410 are stood in an independence for Taiwan.In other embodiments, handling return device 430 can be electronics and IT products---an ingredient of English electronics aided education machine 440 also can be an ingredient of the product return of goods webserver 410.

The product return of goods webserver 410 in the present embodiment, be used for collecting, preserve and manage different dealer handle all require the user that returns goods similar English electronics aided education machine 440 can not revise return of goods voucher data, and, avoid same user to repeating to buy and return goods at different dealer place with a kind of product to the return of goods voucher data retrieval service that all dealer provide English electronics aided education machine 440 users to have or not to repeat to return goods.

The product return of goods webserver 410 comprises dealer's consumer products return management database 411, application server 412, return of goods data upload service 4121, return of goods data retrieval service 4122, Web server 413, wherein:

Service 4121 of return of goods data upload and return of goods data retrieval service 4122 are two application service modules on the application server 412.

Return of goods data upload service 4121, be used for providing the service of English electronics aided education machine 440 return of goods voucher data upload, collect the return of goods voucher data of English electronics aided education machine 440 and send to dealer's consumer products return management database 411 and preserve to handling return device 430;

Dealer's consumer products return management database 411 is used for preserving and the return of goods voucher data in the return of goods voucher data memory module 448 can not revised of managing English electronics aided education machine 440 that all customer requirements of being uploaded by different handling return devices 430 return goods; Dealer's consumer products return management database 411 is databases of forbidding revising and deleting institute's keeping records.

Return of goods data retrieval service 4122, provide English electronics aided education machine 440 users based on dealer's consumer products return management database 411 to have or not the return of goods data retrieval service that repeats to return goods to all dealer: in the English electronics aided education machine 440 that handling return device 430 is returned goods customer requirements by internet 420, can not revise return of goods voucher data upload in the return of goods voucher data memory module 448 to dealer's consumer products return management database 411, and after 410 submissions of the product return of goods webserver have or not the retrieval request that repeats to return goods, require the User Identity and the product category model identification sign indicating number of return of goods record data in the return of goods voucher data that extraction is uploaded in return of goods data retrieval service 413, in dealer's consumer products return management database 411, there be the User Identity sign indicating number return of goods voucher data recording all identical before the retrieval whether, and returned result for retrieval and relevant prompting to the handling return device 430 of submitting retrieval request to product category model identification sign indicating number;

Handling return device 430 is according to the return of goods voucher data of consumer products, result for retrieval and Return Material Agreement, supplement production dealer carries out the handling return operation, handle or refuse to handle 440 return of goods formalities of corresponding English electronics aided education machine, be saved in can not revising in the return of goods voucher data memory module 448 of this product with handling result data, and upload in the dealer's consumer products return management database 411 that is saved in the product return of goods webserver 410: if there has been identical recordings in result for retrieval before showing, show that then same user once bought and the English electronics aided education machine 440 of the identical product kind model of returning goods, current this user's return of goods behavior belongs to the return of goods behavior that repeats that Return Material Agreement is forbidden, handling return device 430 prompting dealer should refuse to return goods; If showing, result for retrieval has the return of goods voucher data recording all identical with product category model identification sign indicating number with the User Identity sign indicating number of current requirement return of goods record data, then handling return device 430 prompting these English electronics aided education machine 440 users of dealer do not repeat return of goods behavior, should handle return of goods formality by the relevant regulations of Return Material Agreement, and the handling return result data is saved in can not revising in the return of goods voucher data memory module 448 of this English electronics aided education machine 440, and upload in the dealer's consumer products return management database 411 that is saved in the product return of goods webserver 410.The handling return result data comprises that production and sales business is according to 430 promptings of handling return device, handling return data (name of product and the identification code that comprise English electronics aided education machine 440, affiliated product category model name and identification code that the concrete English electronics aided education machine 440 handling return modes of selecting in the handling return mode that meets the Return Material Agreement regulation are submitted to; Address name and identify label, production and sales business title and identification code; Handling return mode code; The return of goods time etc.).

The product return of goods webserver 410 of present embodiment is the webserver that English electronics aided education machine 440 and handling return device 430 are stood in an independence for Taiwan.In other embodiments, the product return of goods webserver 410 can comprise handling return device 430, also can comprise English electronics aided education machine 440.Handling return device 430 can be the different ingredients of the application server 412 of the product return of goods webserver 410 with English electronics aided education machine 440.

When on the application server 412 that also is deployed in the product return of goods webserver 410, arbitrary legal production and sales business user can utilize the browser of arbitrary Net-connected computer, finishes by it and sells and the handling return flow process of the English electronics aided education machine 440 that customer requirements is returned goods.

When English electronics aided education machine 440 and handling return device 430 all were deployed on the application server 412 of the product return of goods webserver 410, the various administration modules of English electronics aided education machine 440 (comprise product function manager 445, User Manager 4451, login authentication manager 4452, return of goods voucher data submit module 446, return of goods voucher data analysis control module 447 to) and all product applied function modules 449 mainly were deployed on the application server 412.Return of goods voucher data memory module 448 is deployed on the database server 411, the various data relevant with system applies are responsible for classification and storage and management (comprising the resource data relevant with the product applied function module, the various return of goods voucher data relevant with the product return management---the data of former dealer consumer products return management data base administration) by database server 411.At this moment, the product return of goods webserver 410 is the product network server---and the various product application functions of English electronics aided education machine 440 are provided, and also are the return of goods webservers---the return management function of product is provided.Arbitrary legal domestic consumer and production and sales business user can utilize the browser of arbitrary Net-connected computer, the product applied function module 449 of the English electronics aided education machine 440 by having access rights in computer internet (Internet) 420 and web server 413 access application server 412 and return of goods voucher data memory module 448, return of goods voucher data are submitted module 446, return of goods voucher data analysis control module 447 to, use the various application functions and the management function of foregoing English electronics aided education machine 440.Because handling return device 430 also is deployed on the application server 412 of the product return of goods webserver 410, arbitrary legal production and sales business user can utilize the handling return device 430 on the browser access application server 412 of arbitrary Net-connected computer, finishes by it and sells and the handling return flow process of the English electronics aided education machine 440 that customer requirements is returned goods.

In the present embodiment, if the return of goods voucher data owner that the user submits to:

1, the Return Material Agreement of user's submission is agreed the information record data: Return Material Agreement is agreed the information submission time, and Return Material Agreement title version is submitted User Identity to, and user account number is agreed message code;

2, the requirement return of goods record data of user's submission: require return of goods information submission time, User Identity, user account number requires return of goods message code, requires the name of product and the identification code of the return of goods, kind model name and identification code under the product;

3, the user submits to abandons the record data of returning goods: the information submission time of abandoning returning goods, and User Identity, user account number is abandoned the message code of returning goods, kind model name and identification code under name of product of abandoning returning goods and the identification code, product;

In other embodiments, the user can also submit other return of goods voucher data to, the voucher data that the product function module evaluation information of submitting to as the user writes down (comprise functional module title and identification code, affiliated name of product and identification code, User Identity, user account number, evaluation information submission time, concrete evaluation information code).All return of goods voucher data effects in the product return management are stipulated by dealer with the relevant provision of the product Return Material Agreement of agreeing per family, and are implemented by the corresponding control flow of the product return management device that embodies this regulation.

Through the above description of the embodiments, those skilled in the art can be well understood to the present invention and can implement by the mode that software adds necessary general hardware platform, software solidification can certainly be realized by hardware, but the former is better embodiment under a lot of situation.Based on such understanding, the technical scheme of the embodiment of the invention can embody with the form of software product, this software product can be stored in the non-volatile memory medium (can be CD-ROM, USB flash disk, portable hard drive etc.), comprise that some instructions usefulness are so that the equipment with storer, processor, input/output device (can be personal computer, server, the perhaps network equipment etc.) carry out the described method of each embodiment of the present invention.

It will be appreciated by those skilled in the art that accompanying drawing is the synoptic diagram of some preferred embodiments, module in the accompanying drawing or flow process might not be that the enforcement embodiment of the invention is necessary.

It will be appreciated by those skilled in the art that module or unit in the device among the embodiment can be distributed in the device of embodiment according to the embodiment description, also can carry out respective change and be arranged in the one or more devices that are different from present embodiment.A module or unit can be merged in module of the foregoing description or unit, also can further split into a plurality of submodules or unit.

The foregoing description only is used for description and interpretation the present invention, but not is used to limit the present invention.For a person skilled in the art, can make amendment, perhaps part technical characterictic wherein is equal to replacement the technical scheme that aforementioned each embodiment put down in writing.Therefore, the scope of the present invention should be listed as claims.Within the spirit and principles in the present invention all, any modification of being done, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.

Claims

1. electronics and IT products return management method based on return of goods credential management, this method may further comprise the steps:

A, has User Manager, login manager, be provided with in the electronics and IT products of product function manager and a plurality of applied function modules only can read and write data and can not deleted data, can not revise the return of goods voucher data memory module of data, and return of goods voucher data submission module and return of goods voucher data analysis control module, wherein:

B, buy the user, use before the product, can not revise only reading and write data in the described return of goods voucher data memory module of data and deposit return of goods voucher data such as product Return Material Agreement, product beta test condition, returns policy voucher data, product data, production and sales quotient data in;

C, when the on probation product of being bought of user, call described return of goods voucher data and submit module to, collection comprises following voucher data: the return of goods voucher data that the user submits to, corresponding User Identity, product category model identification sign indicating number and submission time, and these return of goods voucher data are sent to described return of goods voucher data memory module;

D, by only reading and writing data and the described return of goods voucher data memory module that can not revise data receives and preserve the return of goods voucher data of submitting to module to send over from described return of goods voucher data;

The return of goods voucher data of preserving in E, the described return of goods voucher data memory module that can not revise of described return of goods voucher data analysis control module basis and the condition on probation of Return Material Agreement regulation, the control user uses the electronics and IT products applied function module;

The return of goods voucher data in the described return of goods voucher data memory module that can not revise of the electronics and IT products of require returning goods are collected, duplicated, show, analyze to F, handling return device, and by the internet with the return of goods voucher data upload of this product to the product return of goods webserver, the retrieval request of submitting to same user to have or not identical product to repeat to return goods simultaneously;

The return of goods voucher data that described handling return device is uploaded are accepted and preserved to G, the product return of goods webserver, and the retrieval request that responds this handling return device submission starts retrieval service, return of goods voucher data according to this product of uploading, in dealer's consumer products return management database, same user had or not with a kind of product and repeat the retrieval that repeats to return goods of return of goods situation, search the return of goods voucher data recording that exists User Identity all identical whether with product category model identification sign indicating number, and to the feedback searching result of dealer who submits return of goods voucher data to;

H, described handling return device are according to return of goods voucher data, result for retrieval and the Return Material Agreement of consumer products, supplement production dealer carries out the handling return operation, handle or refuse to handle the formality of the corresponding user's electronic information products return of goods, the handling return result data is saved in the described return of goods voucher data memory module that to revise of this product, and uploads the dealer's consumer products return management database that is saved in the product return of goods webserver.

2. the electronics and IT products return management method based on return of goods credential management according to claim 1 is characterized in that,

Before step C, also comprise:

C1, when the user buys product, after dealer logins product with corresponding dealer user identity, utilize the user management module of electronics and IT products to add corresponding domestic consumer account number and login authentication password, and it is saved in can not revising in the return of goods voucher data memory module of electronics and IT products.

3. the electronics and IT products return management method based on return of goods credential management according to claim 2 is characterized in that,

After step C1, also comprise:

C2, when the user uses the electronics and IT products that startup buys, need login authentication management through electronics and IT products, submit the right user authentication information to system.

4. the electronics and IT products return management method based on return of goods credential management according to claim 3 is characterized in that,

After step C2, also comprise::

J, after starting product with validated user identity login, before first time Evaluation product, electronics and IT products will access Return Material Agreement and browse for the user from the described return of goods voucher data memory module that can not revise, approve button is provided and disagrees with that button is for user's selection, and according to user's selection result, perhaps begin Evaluation product, perhaps refuse the step of Evaluation product;

5. the electronics and IT products return management method based on return of goods credential management according to claim 1 is characterized in that,

Step C can comprise:

C3, user can use return of goods voucher data to submit to the requirement return of goods button of module and the button of abandoning returning goods to submit corresponding information to, the requirement that electronics and IT products are submitted the user to is returned goods or is abandoned return of goods information, and User Identity sign indicating number and submission time are saved in the described return of goods voucher data memory module that can not revise.

6. the electronics and IT products return management method based on return of goods credential management according to claim 1 is characterized in that,

After step H, also comprise:

7. electronics and IT products goods return management system based on return of goods credential management, comprise have a plurality of applied function modules, the electronics and IT products of product function manager, User Manager, login manager, it is characterized in that also comprising the handling return device, the product return of goods webserver; Described electronics and IT products include return of goods voucher data memory module, and return of goods voucher data are submitted module and return of goods voucher data analysis control module to, wherein:

Described electronics and IT products are used for providing the electronics and IT products application function to the user, and the return of goods voucher data of collecting, preserving this consumer products, use the electronics and IT products application function according to these return of goods voucher Data Control users, or carry out the handling return flow process according to these return of goods voucher data;

The product return of goods webserver, be used for collecting, preserve and manage the handling return device of different dealer submits to all require the user that returns goods electronics and IT products can not revise return of goods voucher data, and the return of goods voucher data retrieval service that provides the electronics and IT products user to have or not to repeat to return goods to all dealer, search the return of goods voucher data recording that exists User Identity all identical whether with product category model identification sign indicating number, and to the handling return device feedback searching result who submits return of goods voucher data to;

Return of goods voucher data analysis control module, be used for judging whether to meet production and sales business and limiting the use of state with the product beta test condition and the return of goods of the Return Material Agreement defined of agreeing per family according to the return of goods voucher data of being preserved, control of the visit of the product function manager of electronics and IT products with this, allow or forbid that the user uses the product application function the product applied function module.

8. the electronics and IT products goods return management system based on return of goods credential management according to claim 7 is characterized in that:

What described return of goods voucher data memory module was used to preserve data can not revise data storage cell, is the CD-R of one-time write formula or the CD media data storage cell of DVD-R or DVD+R; Or the data storage cell of one-time write data ROM, PROM; Or adopt hardware, firmware or software that the storage space that writes effective record data is carried out the EEPROM of write-protect management or the data storage cell of EPROM or FLASH chip or hard disc.

9. the electronics and IT products goods return management system based on return of goods credential management according to claim 7 is characterized in that:

Described return of goods voucher data memory module is to have the reading and writing data management equipment that can not revise data storage cell, or forbids revising and deleting the database of institute's keeping records, or forbids revising the data file encryption with deletion record.

10. the electronics and IT products goods return management system based on return of goods credential management according to claim 7 is characterized in that:

11. the electronics and IT products goods return management system based on return of goods credential management according to claim 7 is characterized in that:

The service of return of goods data retrieval provides the electronics and IT products user based on dealer's consumer products return management database to have or not the return of goods voucher data retrieval service that repeats to return goods and write down to all dealer.

12. the electronics and IT products goods return management system based on return of goods credential management according to claim 11 is characterized in that: described dealer consumer products return management database is a database of forbidding revising and deleting institute's keeping records.

13. the electronics and IT products goods return management system based on return of goods credential management according to claim 7 is characterized in that:

Described based on return of goods credential management electronics and IT products and handling return device all be deployed on the product return of goods webserver, wherein, the product function manager of electronics and IT products, User Manager, login authentication manager, return of goods voucher data submit to module, return of goods voucher data analysis control module and all product applied function modules mainly to be deployed on the application server of the product return of goods webserver;

Return of goods voucher data memory module is deployed on the database server of the product return of goods webserver, use relevant various data with electronics and IT products and goods return management system and be responsible for classification and storage and management by database server---comprise the resource data relevant with the product applied function module, and the various return of goods voucher data relevant with the product return management; By the web server of the computer internet and the product return of goods webserver, the applied function module and return of goods voucher data memory module, the return of goods voucher data that have the electronics and IT products of access rights in all addressable application server of the browser of arbitrary Net-connected computer are submitted module, return of goods voucher data analysis control module and handling return device to.