CN116720866A - After-sales service method and system based on electronic commodity description - Google Patents
After-sales service method and system based on electronic commodity description Download PDFInfo
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- G06Q30/01—Customer relationship services
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- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
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- G06K17/0025—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device the arrangement consisting of a wireless interrogation device in combination with a device for optically marking the record carrier
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- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
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Abstract
The application belongs to the technical field of information, and particularly relates to an after-sales service method and system based on electronic commodity description, wherein the method comprises the following steps: collecting static information and dynamic information of furniture; establishing an association relation between the static information and the dynamic information, and constructing a furniture information table according to the association relation, wherein information storage is carried out by taking a single piece of furniture as an information dimension in the furniture information table; and selecting all information of the single furniture, combining a preset commodity code preparation program to generate a commodity code of the single furniture, and displaying the commodity code on a display interface. According to the method, the corresponding commodity codes are prepared according to the detailed information, the common problems and the explanation videos of the furniture, and the user can scan the commodity codes to check the detailed information, the explanation videos, submit after-sales service requirements and the like of the furniture, so that the problems that the user cannot check the furniture information in time and the after-sales service processing efficiency is low are solved.
Description
Technical Field
The application relates to the technical field of information, in particular to an after-sale service method and system based on electronic commodity description.
Background
The user can encounter various problems in purchasing furniture and using the furniture, and various problems can occur in the furniture along with the increase of the using time, and at the moment, the problems can be solved if the user views a paper instruction equipped during purchasing or submits an after-sales application to a merchant. However, the paper specification is usually recorded in the form of characters, so that the furniture is not only described clearly in the use process, but also is not understood by customers; moreover, the paper instruction book is easy to lose if being stored improperly; if the business consultation is performed to the merchant and the after-sales requirement is submitted, the slow response of the work order, untimely processing and the like are easily caused based on the complicated management flow of the merchant to the after-sales requirement, so that the customer experience, the evaluation of the merchant and the like are influenced; moreover, the customer usually does not have the professional knowledge of furniture, so that the customer is easy to communicate with a merchant and the expression is unclear and unclear, thereby influencing the processing efficiency of the work order.
Therefore, how to solve the problems that the user cannot view furniture information in time and the after-sales service processing efficiency is low is a problem to be solved at present.
Disclosure of Invention
The application provides an after-sales service method and system based on electronic commodity description, and aims to solve the problems that a user cannot view furniture information in time and the after-sales service processing efficiency is low.
In order to achieve the above object, a first aspect of the present application provides an after-sales service method based on electronic commodity description, the method comprising:
collecting static information and dynamic information of furniture;
establishing an association relation between the static information and the dynamic information, and constructing a furniture information table according to the association relation, wherein information storage is carried out by taking a single piece of furniture as an information dimension in the furniture information table;
and selecting all information of the single furniture, combining a preset commodity code preparation program to generate a commodity code of the single furniture, and displaying the commodity code on a display interface.
Further, the establishing an association relationship between the static information and the dynamic information, and constructing a furniture information table according to the association relationship, includes:
extracting key fields of the static information and key characters of the dynamic information;
binding the key field and the key character, and generating an associated field to obtain an associated relation with the associated field;
constructing a furniture information table by taking a single piece of furniture as a column and taking each piece of detailed information of the single piece of furniture as a row;
and correspondingly importing the static information and the dynamic information into the furniture information table by taking the association relation as a base point to obtain the furniture information table for information storage by taking the single furniture as an information dimension.
Further, after the commodity code is displayed on the display interface, the method further includes:
when a user scans the commodity code, jumping to a commodity introduction interface based on the commodity code, wherein functional items including commodity introduction, commodity video and after-sales service are displayed in the commodity introduction interface;
and receiving a function item selection instruction of the user, and entering a function item interface and information display based on the function item selection instruction.
Further, when the function item selection instruction is an after-sales service function item selection instruction, after receiving the function item selection instruction of the user, the method further includes:
entering an after-sales service interface based on the function item selection instruction, and receiving an after-sales service demand;
analyzing the after-sales service demand to acquire service matters in the after-sales service demand;
judging whether the service matters belong to first classified service matters or not;
if yes, searching the furniture information table according to the service matters, obtaining a solution of the service matters, and feeding back the solution to the user in a link mode.
Further, after the determining whether the service item belongs to the first classified service item, the method further includes:
if the service requirement does not belong to the first classified service item, reporting the after-sales service requirement;
and generating an after-sales service work order according to the service matters, and providing service personnel for the after-sales service work order.
Further, after the service personnel are provided for the after-sales service work order, the method further comprises:
acquiring the processing progress of the after-sales service work order, and judging whether the processing progress is finished service or not;
if yes, generating an after-sales service expense bill according to the service matters, and feeding back the after-sales service expense bill to the user.
The application also provides an after-sales service system based on the electronic commodity description, which comprises:
the acquisition module is used for acquiring static information and dynamic information of furniture;
the building module is used for building an association relation between the static information and the dynamic information, and building a furniture information table according to the association relation, wherein the furniture information table stores information by taking a single piece of furniture as an information dimension;
the preparation module is used for selecting all information of the single furniture, combining a preset commodity code preparation program to generate commodity codes of the single furniture, and displaying the commodity codes on a display interface.
Further, the establishing module includes:
the extraction unit is used for extracting key fields of the static information and extracting key characters of the dynamic information;
the binding unit is used for binding the key field and the key character and generating an associated field to obtain an associated relation with the associated field;
the construction unit is used for constructing a furniture information table by taking a single piece of furniture as a column and taking each piece of detailed information of the single piece of furniture as a row;
and the importing unit is used for correspondingly importing the static information and the dynamic information into the furniture information table by taking the association relation as a base point to obtain the furniture information table for storing information by taking the single furniture as an information dimension.
The application also provides a computer device comprising a memory and a processor, the memory storing a computer program, the processor implementing the steps of the electronic commodity description based after-sales service method of any one of the above described steps when executing the computer program.
The present application also provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the steps of the electronic article description-based after-market service method of any of the above.
The beneficial effects are that: in the application, static information and dynamic information of furniture are collected, wherein the static information comprises detailed information of the furniture, common problems and solutions, and the dynamic information is an explanation video of the furniture; establishing an association relation between the static information and the dynamic information, and constructing a furniture information table according to the association relation, wherein information storage is carried out by taking a single piece of furniture as an information dimension in the furniture information table; the method comprises the steps of selecting all information of single furniture, combining a preset commodity code preparation program to generate commodity codes of the single furniture, and displaying the commodity codes on a display interface, wherein the commodity codes comprise information such as commodity introduction, commodity video and after-sales service, a user can scan the commodity codes at any time to check detailed information, explanation video and after-sales service requirements of corresponding commodities, the problem that the user cannot check furniture information in time and the after-sales service processing efficiency is low is effectively solved, and user experience is further improved.
Drawings
FIG. 1 is a flow chart of an after-sales service method based on electronic commodity description according to an embodiment of the present application;
FIG. 2 is a flow chart of an after-sales method based on electronic merchandise description according to another embodiment of the present application;
FIG. 3 is a flowchart of an after-market service method according to another embodiment of the present application;
FIG. 4 is a flowchart of an after-market service method based on electronic merchandise descriptions according to another embodiment of the present application;
FIG. 5 is a flowchart of an after-market service method based on electronic article description according to another embodiment of the present application;
FIG. 6 is a flowchart of an after-market service method based on electronic article description according to another embodiment of the present application;
FIG. 7 is a schematic diagram of an after-sales service system according to an embodiment of the present application;
FIG. 8 is a schematic block diagram illustrating the construction of an embodiment of a computer device according to the present application.
The achievement of the objects, functional features and advantages of the present application will be further described with reference to the accompanying drawings, in conjunction with the embodiments.
Detailed Description
The present application will be described in further detail with reference to the drawings and examples, in order to make the objects, technical solutions and advantages of the present application more apparent. It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the application.
As used herein, the singular forms "a", "an", "the" and "the" are intended to include the plural forms as well, unless expressly stated otherwise, as understood by those skilled in the art. It will be further understood that the terms "comprises" and/or "comprising," when used in this specification, specify the presence of stated features, integers, steps, operations, elements, modules, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, modules, components, and/or groups thereof. It will be understood that when an element is referred to as being "connected" or "coupled" to another element, it can be directly connected or coupled to the other element or intervening elements may also be present. Further, "connected" or "coupled" as used herein may include wirelessly connected or wirelessly coupled. The term "and/or" as used herein includes all or any module and all combination of one or more of the associated listed items.
It will be understood by those skilled in the art that all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs unless defined otherwise. It will be further understood that terms, such as those defined in commonly used dictionaries, should be interpreted as having a meaning that is consistent with their meaning in the context of the prior art and will not be interpreted in an idealized or overly formal sense unless expressly so defined herein.
Referring to fig. 1, an embodiment of the present application provides an after-sales service method based on electronic commodity description, including the following steps S1-S3:
s1: static information and dynamic information of furniture are collected.
The method comprises the steps that a paper instruction book based on furniture is easy to lose, the using flow of a descriptive commodity is unclear, furniture information can be prepared into commodity codes for convenient and fast checking of the furniture information, when a user needs to check certain furniture information, the commodity codes are checked by scanning, wherein in order to manufacture the commodity codes, the furniture information is acquired firstly, namely, static information and dynamic information of each piece of furniture are acquired, wherein the static information comprises detailed information and common problems of the furniture, and a solution method of the common problems, and the detailed information comprises information such as pictures, names, types and models of the furniture; the common problems are basic problems encountered by furniture in a specific use process; the dynamic information is an explanation video of furniture, and the explanation video comprises an installation explanation video, a maintenance explanation video, a disassembly explanation video and the like. By collecting detailed information and explanation videos of furniture, an effective basis is provided for the subsequent preparation of commodity codes of furniture.
S2: establishing an association relation between the static information and the dynamic information, and constructing a furniture information table according to the association relation, wherein information storage is carried out by taking a single piece of furniture as an information dimension in the furniture information table.
After collecting static information and dynamic information of furniture, establishing an association relation between the static information and the dynamic information, and constructing a furniture information table according to the association relation, wherein information storage is carried out by taking a single furniture as an information dimension in the furniture information table, specifically, key fields of the static information are extracted, and key characters of the dynamic information are extracted; binding the key field and the key character, and generating an associated field to obtain an associated relation with the associated field; constructing a furniture information table by taking a single piece of furniture as a column and taking each piece of detailed information of the single piece of furniture as a row; and correspondingly importing the static information and the dynamic information into the furniture information table by taking the association relation as a base point to obtain the furniture information table for information storage by taking the single furniture as an information dimension.
S3: and selecting all information of the single furniture, combining a preset commodity code preparation program to generate a commodity code of the single furniture, and displaying the commodity code on a display interface.
After establishing the association relation between the static information and the dynamic information and constructing a furniture information table according to the association relation, selecting all information of a single furniture for ensuring that all information of the furniture is included in the constructed commodity code, and then generating the commodity code of the single furniture by combining a preset commodity code preparation program, wherein the preset commodity code preparation program is a commodity code generation program which is written in advance by a technician according to actual needs, and storing the commodity code generation program, and when the commodity code is required to be prepared, directly calling the commodity code generation program; after the commodity code is prepared, the generated commodity code can be displayed on a display interface, wherein the commodity code is a two-dimensional code; the two-dimensional code not only contains introduction information (namely detailed information) of furniture, explaining videos, but also comprises after-sales service function items, wherein the after-sales service function items refer to that a user can submit after-sales service requirements based on the after-sales service function items according to actual requirements, report after-sales problems and generate a work order, wait for a service platform to equip the work order with a professional master and process the work order, or automatically place the order, find the master and maintain based on the after-sales service function items, and the like. And supporting downloading and printing of the generated two-dimensional code, enabling a user/merchant to download and print the two-dimensional code, pasting the two-dimensional code on corresponding furniture, avoiding losing the two-dimensional code, and scanning the two-dimensional code when the user needs to check information of the furniture/initiate an after-sales service work order.
The embodiment provides an after-sale service method based on electronic commodity description, which is used for collecting static information and dynamic information of furniture, wherein the static information comprises detailed information and common problems of the furniture and a solution, and the dynamic information is an explanation video of the furniture; establishing an association relation between the static information and the dynamic information, and constructing a furniture information table according to the association relation, wherein information storage is carried out by taking a single piece of furniture as an information dimension in the furniture information table; the method comprises the steps of selecting all information of single furniture, combining a preset commodity code preparation program to generate commodity codes of the single furniture, and displaying the commodity codes on a display interface, wherein the commodity codes comprise information such as commodity introduction, commodity video and after-sales service, a user can scan the commodity codes at any time to check detailed information, explanation video and after-sales service requirements of corresponding commodities, the problem that the user cannot check furniture information in time and the after-sales service processing efficiency is low is effectively solved, and user experience is further improved.
Referring to fig. 2, in one embodiment, the establishing an association relationship between the static information and the dynamic information, and constructing a furniture information table according to the association relationship includes:
s21, extracting key fields of the static information and extracting key characters of the dynamic information;
s22, binding the key field and the key character, and generating an associated field to obtain an associated relation with the associated field;
s23, constructing a furniture information table by taking a single piece of furniture as a column and taking each piece of detailed information of the single piece of furniture as a row;
and S24, correspondingly importing the static information and the dynamic information into the furniture information table by taking the association relation as a base point to obtain the furniture information table for information storage by taking the single furniture as an information dimension.
As described above, extracting the key field of the static information and extracting the key character of the dynamic information, wherein the key field refers to the phrase that can best represent the attribute of the static information, and the key character refers to the phrase that can best represent the attribute of the dynamic information; binding the key field and the key character and generating an associated field to obtain an associated relation with the associated field; wherein, the associated field is a phrase which simultaneously maps out the static information and the dynamic information; the association relation is to associate the detailed information of a piece of furniture with the explanation video, so that the detailed information of the furniture and the explanation video are simultaneously provided in the commodity code generated subsequently, and the requirements of users for information review and video watching are met; constructing a furniture information table by taking a single piece of furniture as a column, taking each piece of detailed information of the single piece of furniture and a single common problem corresponding to the single piece of detailed information as a row, for example, taking the intelligent door lock and the bookshelf as a single column, taking detailed information such as a brand, a model, a material and the like as a single row, taking each common problem as a single row, and taking solutions corresponding to the common problems as a single row, namely, taking the brand as a single row, the model as a single row, taking the material as a single row, taking the solutions of how to reset the password (the common problem corresponding to the intelligent door lock) as a single row, taking the solutions of how to adjust the height of the bookshelf (the common problem corresponding to the bookshelf) as a single row, and taking the solutions of how to adjust the height of the bookshelf as a single row, constructing a furniture information table containing specific common types, detailed information of furniture, the common problems of furniture and the like; after constructing a furniture information table, correspondingly importing the static information and the dynamic information into the furniture information table by taking the association relation as a base point to obtain the furniture information table in which information is stored by taking the single furniture as an information dimension.
Referring to fig. 3, in one embodiment, after the displaying the commodity code on the display interface, the method further includes:
s31, when a user scans the commodity code, jumping to a commodity introduction interface based on the commodity code, wherein functional items including commodity introduction, commodity video and after-sales service are displayed in the commodity introduction interface;
s32, receiving a function item selection instruction of the user, and entering a function item interface and information display based on the function item selection instruction.
As described above, when the user scans the commodity code, jumping to a commodity introduction interface based on the commodity code, wherein functional items including commodity introduction, commodity video and after-sales service are displayed in the commodity introduction interface, wherein the functional items of commodity introduction support to view information such as pictures, names, categories, models and the like of the commodity (furniture); the function items of the commodity video support to view installation explanation video, maintenance explanation video, disassembly explanation video and the like of the commodity (furniture); the after-sales service function item supports the after-sales service initiation of the commodity, wherein the after-sales service initiation comprises after-sales consultation, a solution method for checking common problems, a delivery work order or a user self-ordering after-sales master for maintenance and the like; and receiving a function item selection instruction of the user, entering a function item interface and displaying information based on the function item selection instruction, for example, if the received function item selection instruction is a function item selection instruction of a commodity video, jumping and entering a commodity video interface based on the function item selection instruction of the commodity video, and displaying all video information about the commodity.
Referring to fig. 4, in one embodiment, when the link selection instruction is a link selection instruction of an after-sales service, after receiving the link selection instruction of the user, the method further includes:
s321, entering an after-sales service interface based on the function item selection instruction, and receiving an after-sales service demand;
s322, analyzing the after-sales service requirement to acquire service matters in the after-sales service requirement;
s323, judging whether the service matters belong to first classified service matters;
s324, if yes, searching the furniture information table according to the service matters, obtaining the solution of the service matters, and feeding back the solution to the user in a link mode.
As described above, when the link selection instruction is a link selection instruction of an after-sales service, the after-sales service interface is entered based on the function item selection instruction, and an after-sales service demand is received, where the after-sales service demand is an after-sales service request submitted by a user according to actual needs, and the after-sales service demand may include service categories, service types, and the like, where the service categories include various appliance facilities, such as furniture including lamps, bathrooms, doors and windows, and the service types include installation, maintenance, measurement, disassembly, and return of machine; analyzing the after-sales service demand, acquiring service matters in the after-sales service demand, and judging whether the service matters belong to first classification service matters, wherein the first classification service matters are classification matters of common problems, and the processing efficiency of the after-sales service demand is improved by judging whether the service matters are common problems, namely if the after-sales service demand is the common problems, a preset solution method of the common problems can be directly acquired to answer the common problems, wherein the solution method is fed back to a user in a linked mode for the user to click and view; the preset solution of the common problems is directly fed back to the user, so that the waiting time for processing the after-sales service requirements is shortened, and the processing efficiency of the after-sales service requirements is improved; when the after-sales service demand is not a common problem, the after-sales service demand cannot be solved only by a preset solution method of the common problem, and then the after-sales service demand is directly reported and is connected with a manual customer service to process the after-sales service demand, or the after-sales service demand is reported to generate a work order to be processed, and professional maintenance staff is arranged to process the work order, so that user dissatisfaction caused by untimely processing of the after-sales service demand is avoided, and further the use experience of a user is reduced.
Referring to fig. 5, in one embodiment, after determining whether the service item belongs to the first classified service item, the method further includes:
s3231: if the service requirement does not belong to the first classified service item, reporting the after-sales service requirement;
s3232: and generating an after-sales service work order according to the service matters, and providing service personnel for the after-sales service work order.
When the service item does not belong to the first classified service item (i.e. the service item does not belong to a common problem), indicating that the after-sales service requirement corresponding to the service item cannot be solved by a solution method for searching the common problem, reporting the after-sales service requirement to seek professional maintenance personnel to process, i.e. report the after-sales service requirement, and generating an after-sales service work order according to the service item in the after-sales service requirement, wherein the after-sales service work order is newly added with the work order according to the specific service item to obtain a to-be-processed work order; the to-be-processed work order comprises a merchant payment work order and a customer self-fee work order, and specifically, the to-be-processed work order can be paid by a customer self-fee for corresponding service fees and/or service fees, wherein if the to-be-processed work order does not belong to the after-sales service period, or the after-sales service items are damaged artificially due to improper operation of the customer, the service fees are paid by the customer self-fee, namely, a customer self-fee payment template is obtained, the service fees and specific service items are imported into the customer self-fee payment template, the customer self-fee work order is generated, and the customer self-fee work order is displayed by a unidirectional customer for confirmation and payment of the customer; if the work order to be processed belongs to the after-sales service period, or the after-sales service item is that the merchant is operated improperly, the customer and the merchant carry out communication negotiation, the merchant pays the service cost, a merchant payment template is obtained, the service cost and the specific service item are imported into the merchant payment template, a merchant payment work order is generated, and the merchant payment work order is displayed to the merchant for confirmation and payment; before the work order to be processed is generated, the user and the customer service personnel can carry out consultation and communication, wherein the user and the customer service personnel carry out the consultation and communication in a text communication mode, namely, the user sends the consultation problem on an communication interface, and then the customer service personnel carry out the solution and the like on the consultation problem; after the to-be-processed work order is generated, professional after-sales service personnel can be directly equipped for work order processing according to service matters in the to-be-processed work order, or the to-be-processed work order is issued to a service platform, wherein the service platform is a third party service platform, and a merchant, a user and professional maintenance personnel are linked in the service platform, and the merchant, the user and the professional maintenance personnel are authenticated through the platform, so that information safety is ensured to a certain extent; the work orders to be processed are published in a public way, so that other professional maintenance personnel can receive the work orders for processing; the platform also supports the user to select maintenance personnel from the maintenance personnel list independently, namely, the user selects maintenance personnel for processing the work order independently according to the qualification, specialty and other information of the maintenance personnel, and the maintenance personnel are not equipped for the work order through the platform; after the after-sales service personnel of the after-sales service work order are determined, the after-sales service work order is assigned to the after-sales service personnel, and the after-sales service personnel are reminded of taking the order in the form of a message popup.
After the after-sales service personnel accepts the assigned order, the customer can agree with the after-sales service personnel on the time of the on-boarding service, namely the customer reserves and installs, specifically, the after-sales service reservation time period is obtained, the user selects the time period/time point which can accept the on-boarding installation in the after-sales service reservation time period based on the self condition, and the platform feeds back the reservation installation time selected by the customer and the information of the after-sales service personnel to the customer so as to ensure whether the reservation information is correct and whether the reservation is successful or not; the platform also feeds back the reserved installation time to the after-sales service personnel and reminds the after-sales service personnel to visit the service according to the reserved installation time, so that the after-sales service personnel are prevented from visit the service at the non-reserved installation time, and customer experience is prevented from being influenced.
Referring to fig. 6, in one embodiment, after the service personnel are provided for the after-sales service worksheet, the method further includes:
s32321: acquiring the processing progress of the after-sales service work order, and judging whether the processing progress is finished service or not;
s32322: if yes, generating an after-sales service expense bill according to the service matters, and feeding back the after-sales service expense bill to the user.
As described above, the processing progress of the after-sales service work order is obtained, where the processing progress is a specific completion degree of the after-sales service work order, for example, 50%, 60%, 80% or 100% is completed, and it is determined whether the processing progress is completed service, that is, whether the after-sales service work order has been processed (processing progress 100%), and if not, the processing of the work order is waited for completion; if yes, generating an after-sales service expense bill according to the service matters, wherein the after-sales service expense bill can specifically comprise information of specific items, service prices, service personnel and the like which are serviced, feeding the after-sales service expense bill back to the user, and allowing the user to settle the after-sales service expense bill; if the after-sales service expense bill is paid by the merchant, the after-sales service expense bill is fed back to the merchant, so that the merchant can pay and settle the after-sales service expense bill; if the after-sales service expense bill is paid by the customer, feeding the after-sales service expense bill back to the customer, so that the customer can pay and settle the payment; the corresponding bill can be generated when the work order is just generated for the after-sales service expense bill, and the user can pay corresponding service funds in advance, namely, the service funds of the work order are prepaid by a merchant/client before the work order is processed.
Referring to fig. 7, the after-sales service system according to the embodiment of the present application further provides an electronic commodity description, including:
the acquisition module 10 is used for acquiring static information and dynamic information of furniture;
the establishing module 20 is configured to establish an association relationship between the static information and the dynamic information, and construct a furniture information table according to the association relationship, where a single piece of furniture is used as an information dimension to store information in the furniture information table;
the preparation module 30 is configured to select all information of the single piece of furniture, combine with a preset commodity code preparation program, generate a commodity code of the single piece of furniture, and display the commodity code on a display interface.
As described above, the after-sales service system based on the electronic product description can realize the after-sales service method based on the electronic product description.
In one embodiment, the establishing module 20 further includes:
the extraction unit is used for extracting key fields of the static information and extracting key characters of the dynamic information;
the binding unit is used for binding the key field and the key character and generating an associated field to obtain an associated relation with the associated field;
the construction unit is used for constructing a furniture information table by taking a single piece of furniture as a column and taking each piece of detailed information of the single piece of furniture as a row;
and the importing unit is used for correspondingly importing the static information and the dynamic information into the furniture information table by taking the association relation as a base point to obtain the furniture information table for storing information by taking the single furniture as an information dimension.
In one embodiment, the preparation module 30 further includes:
the display unit is used for skipping to a commodity introduction interface based on the commodity code when the user scans the commodity code, and displaying functional items including commodity introduction, commodity video and after-sales service in the commodity introduction interface;
the first receiving unit is used for receiving the function item selection instruction of the user, and entering a function item interface and information display based on the function item selection instruction.
In one embodiment, the preparation module 30 further includes:
the second receiving unit is used for entering an after-sales service interface based on the function item selection instruction and receiving an after-sales service demand;
the analysis unit is used for analyzing the after-sales service requirement and acquiring service matters in the after-sales service requirement;
a first judging unit, configured to judge whether the service item belongs to a first classified service item;
and the searching unit is used for searching the furniture information table according to the service matters if the service matters are found, acquiring the solution of the service matters, and feeding back the solution to the user in a link mode.
In one embodiment, the preparation module 30 further includes:
a reporting unit, configured to report the after-sales service requirement if the after-sales service requirement does not belong to the first classification service item;
and the allocation unit is used for generating an after-sales service work order according to the service matters and allocating service personnel for the after-sales service work order.
In one embodiment, the preparation module 30 further includes;
the second judging unit is used for acquiring the processing progress of the after-sales service work order and judging whether the processing progress is the completed service or not;
and the sending unit is used for generating an after-sales service expense bill according to the service matters if the service matters are received, and feeding the after-sales service expense bill back to the user.
Referring to fig. 8, an embodiment of the present application also provides a computer device, and an internal structure of the computer device may be as shown in fig. 8. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The nonvolatile storage medium stores an operating device, a computer program, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The database of the computer device is used for storing relevant data of an after-sales service method based on electronic commodity description and the like. The network interface of the computer device is used for communicating with an external terminal through a network connection. Further, the above-mentioned computer apparatus may be further provided with an input device, a display screen, and the like. The computer program is executed by a processor to realize an after-sales service method based on electronic commodity instruction, and comprises the following steps: collecting static information and dynamic information of furniture; establishing an association relation between the static information and the dynamic information, and constructing a furniture information table according to the association relation, wherein information storage is carried out by taking a single piece of furniture as an information dimension in the furniture information table; and selecting all information of the single furniture, combining a preset commodity code preparation program to generate a commodity code of the single furniture, and displaying the commodity code on a display interface. It will be appreciated by those skilled in the art that the architecture shown in fig. 8 is merely a block diagram of a portion of the architecture in connection with the present inventive arrangements and is not intended to limit the computer devices to which the present inventive arrangements are applicable.
An embodiment of the present application also provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements an after-market service method based on electronic commodity instructions, comprising the steps of: collecting static information and dynamic information of furniture; establishing an association relation between the static information and the dynamic information, and constructing a furniture information table according to the association relation, wherein information storage is carried out by taking a single piece of furniture as an information dimension in the furniture information table; and selecting all information of the single furniture, combining a preset commodity code preparation program to generate a commodity code of the single furniture, and displaying the commodity code on a display interface. It is understood that the computer readable storage medium in this embodiment may be a volatile readable storage medium or a nonvolatile readable storage medium.
Those skilled in the art will appreciate that implementing all or part of the above described methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium provided by the present application and used in embodiments may include non-volatile and/or volatile memory. The nonvolatile memory can include Read Only Memory (ROM), programmable ROM (PROM), electrically Programmable ROM (EPROM), electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), dual speed data rate SDRAM (SSRSDRAM), enhanced SDRAM (ESDRAM), synchronous Link DRAM (SLDRAM), memory bus direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM), among others.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, apparatus, article, or method that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, apparatus, article, or method. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, apparatus, article or method that comprises the element.
The foregoing description is only of the preferred embodiments of the present application and is not intended to limit the scope of the application, and all equivalent structures or equivalent processes using the descriptions and drawings of the present application or directly or indirectly applied to other related technical fields are included in the scope of the application.
Claims (10)
1. An after-market service method based on electronic commodity instructions, the method comprising:
collecting static information and dynamic information of furniture;
establishing an association relation between the static information and the dynamic information, and constructing a furniture information table according to the association relation, wherein information storage is carried out by taking a single piece of furniture as an information dimension in the furniture information table;
and selecting all information of the single furniture, combining a preset commodity code preparation program to generate a commodity code of the single furniture, and displaying the commodity code on a display interface.
2. The after-sales service method according to claim 1, wherein the establishing an association between the static information and the dynamic information and constructing a furniture information table according to the association comprises:
extracting key fields of the static information and key characters of the dynamic information;
binding the key field and the key character, and generating an associated field to obtain an associated relation with the associated field;
constructing a furniture information table by taking a single piece of furniture as a column and taking each piece of detailed information of the single piece of furniture as a row;
and correspondingly importing the static information and the dynamic information into the furniture information table by taking the association relation as a base point to obtain the furniture information table for information storage by taking the single furniture as an information dimension.
3. The electronic product description-based after-market service method according to claim 1, wherein after displaying the product code on a display interface, further comprising:
when a user scans the commodity code, jumping to a commodity introduction interface based on the commodity code, wherein functional items including commodity introduction, commodity video and after-sales service are displayed in the commodity introduction interface;
and receiving a function item selection instruction of the user, and entering a function item interface and information display based on the function item selection instruction.
4. The method for generating a furniture item according to claim 3, wherein when the function item selection instruction is an after-sales function item selection instruction, after receiving the function item selection instruction of the user, the method further comprises:
entering an after-sales service interface based on the function item selection instruction, and receiving an after-sales service demand;
analyzing the after-sales service demand to acquire service matters in the after-sales service demand;
judging whether the service matters belong to first classified service matters or not;
if yes, searching the furniture information table according to the service matters, obtaining a solution of the service matters, and feeding back the solution to the user in a link mode.
5. The after-market service method according to claim 4, wherein after the determining whether the service item belongs to the first category service item, further comprising:
if the service requirement does not belong to the first classified service item, reporting the after-sales service requirement;
and generating an after-sales service work order according to the service matters, and providing service personnel for the after-sales service work order.
6. The method for after-sales service based on electronic commodity instructions according to claim 5, further comprising, after said providing the after-sales service worksheet with service personnel:
acquiring the processing progress of the after-sales service work order, and judging whether the processing progress is finished service or not;
if yes, generating an after-sales service expense bill according to the service matters, and feeding back the after-sales service expense bill to the user.
7. An after-market service system based on electronic commodity instructions, the system comprising:
the acquisition module is used for acquiring static information and dynamic information of furniture;
the building module is used for building an association relation between the static information and the dynamic information, and building a furniture information table according to the association relation, wherein the furniture information table stores information by taking a single piece of furniture as an information dimension;
the preparation module is used for selecting all information of the single furniture, combining a preset commodity code preparation program to generate commodity codes of the single furniture, and displaying the commodity codes on a display interface.
8. The electronic article surveillance based after-market service system of claim 7, wherein the setup module comprises:
the extraction unit is used for extracting key fields of the static information and extracting key characters of the dynamic information;
the binding unit is used for binding the key field and the key character and generating an associated field to obtain an associated relation with the associated field;
the construction unit is used for constructing a furniture information table by taking a single piece of furniture as a column and taking each piece of detailed information of the single piece of furniture as a row;
and the importing unit is used for correspondingly importing the static information and the dynamic information into the furniture information table by taking the association relation as a base point to obtain the furniture information table for storing information by taking the single furniture as an information dimension.
9. A computer device comprising a memory and a processor, the memory having stored therein a computer program, wherein the processor, when executing the computer program, performs the steps of the electronic commodity description based after-market service method according to any one of claims 1 to 6.
10. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the electronic article description based after-market service method according to any one of claims 1 to 6.
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| US20130151358A1 (en) * | 2011-12-07 | 2013-06-13 | Harsha Ramalingam | Network-accessible Point-of-sale Device Instance |
| CN104270337A (en) * | 2014-08-22 | 2015-01-07 | 腾讯科技（深圳）有限公司 | Method for providing product service information, client and server |
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