CN115600806A

CN115600806A - Order form dispatching method and device, intelligent terminal and storage medium

Info

Publication number: CN115600806A
Application number: CN202211243192.XA
Authority: CN
Inventors: 华军
Original assignee: Ping An Bank Co Ltd
Current assignee: Ping An Bank Co Ltd
Priority date: 2022-10-11
Filing date: 2022-10-11
Publication date: 2023-01-13

Abstract

The embodiment of the application discloses an order dispatching method, an order dispatching device, an intelligent terminal and a storage medium, wherein the method comprises the following steps: receiving an order to be distributed, obtaining order information and a configuration file of the order to be distributed, analyzing the configuration file, obtaining at least one order distribution mode matched with a preset order distribution mode in the configuration file as a to-be-determined order distribution mode, judging whether the running state of each to-be-determined order distribution mode is in a closed state, if so, moving the order to be distributed into a preset order grabbing pool, if not, determining the weight value of the to-be-determined order distribution mode with the running state being in a starting state, selecting the to-be-determined order distribution mode with the largest weight value as a target order distribution mode, obtaining the information of a salesman in the target order distribution mode, determining a target salesman from the salesman in the target order distribution mode based on the information of the salesman and the information of the order, and receiving and processing the order to be distributed through the target salesman. Through the mode, the high-efficiency and reasonable dispatching formula is realized.

Description

Order form dispatching method and device, intelligent terminal and storage medium

Technical Field

The application relates to the technical field of computers, in particular to an order dispatching method, an order dispatching device, an intelligent terminal and a storage medium.

Background

In the prior art, the order taking mode of the order is the order grabbing mode, after an order is sent, the order is obtained in the order grabbing mode of an operator, and the operator grabbing the order processes the order, so that the order dispatching mode is unreasonable. In addition to the order grabbing mode, a more traditional mode is a manual order dispatching mode, after an order is received, a person in charge of dispatching assigns a salesman to the order through order information, and the order dispatching mode is low in dispatching efficiency. Thus. How to provide an efficient and reasonable dispatching method is a problem to be solved urgently by those skilled in the art.

Disclosure of Invention

The embodiment of the application provides an order dispatching method, an order dispatching device, an intelligent terminal and a storage medium which can be applied to financial science and technology or other related fields, for solving the problems set forth in the above-mentioned background art.

In a first aspect, an embodiment of the present application provides an order dispatching method, where the method includes:

receiving an order to be distributed, and acquiring order information and a configuration file of the order to be distributed;

analyzing the configuration file, and acquiring at least one dispatching mode matched with a preset dispatching mode in the configuration file as a dispatching mode to be determined;

judging whether the running state of each to-be-determined order dispatching mode is a closing state or not;

if yes, moving the order to be distributed into a preset order grabbing pool;

if not, determining the weight value of the to-be-determined order mode with the running state as the starting state, and selecting the to-be-determined order mode with the largest weight value as a target order mode;

obtaining the salesman information in the target order dispatching mode, determining a target salesman from the salesman in the target order dispatching mode based on the salesman information and the order information, and receiving and processing the order to be distributed through the target salesman.

In some embodiments, the parsing the configuration file to obtain at least one dispatch mode in the configuration file, which is matched with a preset dispatch mode, as a to-be-determined dispatch mode includes:

analyzing the configuration file, and judging whether a list distributing mode matched with a preset list distributing mode exists in the configuration file;

if so, taking the dispatching mode matched with the preset dispatching mode as a dispatching mode to be determined;

and if not, determining a target order sending mode from the preset order sending modes based on the reserved time and the reserved address in the order information.

In some embodiments, the parsing the configuration file to obtain at least one order mode matching a preset order mode in the configuration file as an order mode to be determined includes:

if not, obtaining the order amount of the order to be distributed, and determining a target order distribution mode from the preset order distribution modes based on the order amount.

analyzing the configuration file, and judging whether a list dispatching mode matched with a preset list dispatching mode exists in the configuration file or not;

and if not, taking the manual order dispatching mode as a target order dispatching mode of the order to be distributed.

In some embodiments, after said receiving and processing said order to be allocated by said target attendant, further comprising:

and tracking the processing progress of the order to be distributed, and when the order to be distributed is not processed in the effective date, moving the order to be distributed into the order grabbing pool.

In some embodiments, after the moving the order to be allocated into a preset order grabbing pool, the method further includes:

starting a timing task for the order to be distributed, and judging whether the order to be distributed is successfully preempted within the time set by the timing task;

if not, improving the occurrence frequency of the order to be distributed on the order grabbing page.

In some embodiments, the receiving an order to be allocated and acquiring order information and a configuration file of the order to be allocated includes:

receiving an order sent by an upstream platform as an order to be distributed, and acquiring order information and a configuration file of the order to be distributed;

the acquiring information of the salesman in the target order dispatching mode, determining a target salesman from the salesman in the target order dispatching mode based on the information of the salesman and the order information, and receiving and processing the order to be distributed through the target salesman comprises the following steps:

acquiring the information of the staff who is not out of work in the target order dispatching mode, determining the target staff from the staff of the target order dispatching personnel based on the information of the staff and the order information, and returning the information of the staff of the target staff to the upstream platform.

In a second aspect, an embodiment of the present application further provides an order dispatching device, where the device includes:

the receiving unit is used for receiving the order to be distributed and acquiring the order information and the configuration file of the order to be distributed;

the analysis unit is used for analyzing the configuration file and acquiring at least one dispatching mode matched with a preset dispatching mode in the configuration file as a dispatching mode to be determined;

the judging unit is used for judging whether the running state of each to-be-determined order sending mode is a closing state or not;

if yes, moving the order to be distributed into a preset order grabbing pool;

and the distribution unit is used for acquiring the information of the service staff in the target order sending mode, determining a target service staff from the service staff in the target order sending mode based on the information of the service staff and the order information, and receiving and processing the order to be distributed through the target service staff.

In a third aspect, an embodiment of the present application further provides an intelligent terminal, which includes a memory and a processor, where the memory is used to store instructions and data, and the processor is used to execute the order dispatching method.

In a fourth aspect, an embodiment of the present application further provides a storage medium, where a plurality of instructions are stored in the storage medium, and the instructions are suitable for being loaded by a processor to execute the order dispatching method described above.

The order dispatching method in the embodiment of the application obtains the order dispatching modes to be determined by analyzing the configuration files of the orders to be distributed, analyzes the running states of the order dispatching modes to be determined, moves the orders to the order grabbing pool when the running states of all the order dispatching modes to be determined are in the closing state, processes the orders in an order grabbing mode, determines the target order dispatching mode from the order dispatching modes to be determined, the running states of which are in the starting state, and determines and processes the target operator of the orders to be distributed by combining the operator information and the order information in the target order dispatching mode when the running states of all the order dispatching modes to be determined are not in the closing state.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

Fig. 1 is a flowchart of an order dispatching method according to an embodiment of the present application.

Fig. 2 is another flowchart of an order dispatching method according to an embodiment of the present disclosure.

Fig. 3 is a schematic structural diagram of an order dispatching device according to an embodiment of the present application.

Fig. 4 is a schematic structural diagram of an intelligent terminal according to an embodiment of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

In the description of the embodiments of the present application, it should be understood that the terms "first", "second", and the like are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implying any number of technical features indicated. Thus, features defined as "first" and "second" may explicitly or implicitly include one or more of the described features. In the description of the embodiments of the present application, "a plurality" means two or more unless specifically defined otherwise.

The following description is presented to enable any person skilled in the art to make and use the application. In the following description, details are set forth for the purpose of explanation. It will be apparent to one of ordinary skill in the art that the present application may be practiced without these specific details. In other instances, well-known processes have not been described in detail so as not to obscure the description of the embodiments of the present application with unnecessary detail. Thus, the present application is not intended to be limited to the embodiments shown, but is to be accorded the widest scope consistent with the principles and features disclosed in the embodiments herein.

The embodiments of the present application provide an order dispatching method, an order dispatching device, an intelligent terminal and a storage medium, which will be described in detail below.

Referring to fig. 1, fig. 1 is a flowchart illustrating an order dispatching method according to an embodiment of the present disclosure, the method including the following steps:

101. receiving an order to be distributed, and acquiring order information and a configuration file of the order to be distributed.

After a customer places an order on the upstream platform, obtaining orders to be distributed, wherein the orders to be distributed are orders of business personnel to be distributed, and each order to be distributed comprises order information and a configuration file. The upstream Ping Taibao includes a netshen platform, an appointment platform and the like.

Correspondingly, the order sent by the upstream platform is received as the order to be distributed, and the order information and the configuration file of the order to be distributed are obtained.

Optionally, the order to be distributed is received through a preset order dispatching module, and the order to be distributed is dispatched, that is, the order dispatching module receives the order to be distributed and obtains order information and a configuration file of the order to be distributed.

102. And analyzing the configuration file, and acquiring at least one order sending mode matched with a preset order sending mode in the configuration file as an order sending mode to be determined.

In the embodiment of the application, a plurality of dispatching modes and a list robbing pool are arranged in the dispatching module, wherein the plurality of dispatching modes comprise a grid dispatching mode, an MVP dispatching mode, a white list dispatching mode, a big data algorithm dispatching mode and a manual dispatching mode.

That is to say, after receiving the order to be distributed, the order dispatching module analyzes the configuration file of the order to be distributed, and obtains at least one order dispatching mode matched with the order dispatching mode preset by the order dispatching module in the configuration file as the order dispatching mode to be determined.

Furthermore, the various order modes are provided with order conditions, and the order conditions comprise the longitude and latitude of the order address, the city to which the order address belongs, customer information and the like. And, each kind of dispatch mode emphasizes different dispatch conditions.

For example, the order dispatching condition of the grid order dispatching mode is the longitude and latitude of the order address and the city to which the order address belongs, the order dispatching condition of the MVP order dispatching mode is the longitude and latitude of the order address, and the order dispatching condition of the white list order dispatching mode is the city to which the order address belongs.

In some embodiments, after the customer places an order from the upstream platform, the customer may select a preferred order mode from a plurality of preset order modes according to the preference of the customer or the need for the order to be distributed, and rank the priority of the selected order mode. The information related to the order mode selected by the customer and the priority sequence thereof is recorded in the configuration file of the order to be distributed, the information can be obtained by analyzing the configuration file, and the order mode recorded in the configuration file is set as the order mode to be determined of the order to be distributed.

In some embodiments, the customer gets the order to be distributed after placing an order from the upstream platform, the upstream platform records the priority order of the default order mode and the default order mode of the platform in the configuration file of the order to be distributed, the information can be obtained by analyzing the configuration file, and the order mode recorded in the configuration file is set as the order mode to be determined of the order to be distributed.

In some embodiments, the customer gets the order to be distributed after placing an order from the upstream platform, the upstream platform records the order mode preset in the order module for the upstream platform and the priority order of the order mode in the configuration file of the order to be distributed, the information can be obtained by analyzing the configuration file, and the order mode recorded in the configuration file is set as the order mode to be determined of the order to be distributed.

In some embodiments, a customer gets an order to be distributed after placing an order from an upstream platform, the upstream platform automatically analyzes a form dispatching mode adapted to the order and a priority sequence of the form dispatching mode according to related information of the order to be distributed, records the analyzed form dispatching mode and the priority sequence of the form dispatching mode in a configuration file of the order to be distributed, and obtains the information by analyzing the configuration file, wherein the form dispatching mode recorded in the configuration file is set as a form dispatching mode to be determined of the order to be distributed.

For example, the dispatch modes recorded in the configuration file of an order to be distributed include a grid dispatch mode, a white list dispatch mode and a big data algorithm dispatch mode, and then the dispatch modes to be determined of the order to be distributed include the grid dispatch mode, the white list dispatch mode and the big data dispatch mode.

The related information of the priority ordering of the above dispatch mode can be recorded in a configuration file by setting an enumeration value. For example, the dispatch mode flag is set to enumerated, the selected dispatch mode is an enumerated value, and the order of the values in the enumerated value is the priority order of the dispatch mode.

For example, an enumeration value expression in a configuration file of an order to be distributed is "type mode = (1,2,3,4)", where mode is a mode, 1 represents a grid dispatch mode, 2 represents a white list dispatch mode, 3 represents a big data algorithm dispatch mode, and 4 represents an MVP dispatch mode, then the to-be-determined dispatch modes in the order to be distributed include a grid dispatch mode, a white list dispatch mode, a big data algorithm dispatch mode, and an MVP dispatch mode, and the to-be-determined dispatch modes are sequentially from high to low in priority order of the grid dispatch mode, the white list dispatch mode, the big data algorithm dispatch mode, and the MVP dispatch mode.

After the order dispatching mode to be determined is determined, the final order dispatching mode of the order to be distributed is the target order dispatching mode of the order to be distributed, and the order to be distributed is dispatched through the target order dispatching mode.

Optionally, in some embodiments, the configuration file is analyzed, whether a list sending mode matched with a preset list sending mode exists in the configuration file is judged, if yes, the list sending mode matched with the preset list sending mode is used as the list sending mode to be determined, and if not, a target list sending mode is determined from the preset list sending modes based on the reserved time and the reserved address in the order information.

The method comprises the steps that a client obtains an order to be distributed after placing an order from an upstream platform, the client may not select a list sending mode, the upstream platform does not set a default list sending mode, then, according to the reservation time and the reservation address of the order to be distributed, a target list sending mode is selected for the order to be distributed from multiple preset list sending modes, and list sending processing is conducted on the order to be distributed based on the target list sending mode.

That is, the customer gets the order to be distributed after placing an order from the upstream platform, the customer may not select the order mode, and the upstream platform also does not set the default order mode, so the order module automatically matches an order mode adapted to the reservation information of the order to be distributed to the order to be distributed according to the reservation information of the order to be distributed.

Optionally, in some embodiments, the configuration file is analyzed, whether a dispatch mode matched with the preset dispatch mode exists in the configuration file is judged, if yes, the dispatch mode matched with the preset dispatch mode is used as the dispatch mode to be determined, if not, the order amount of the order to be distributed is obtained, and the target dispatch mode is determined from the preset dispatch mode based on the order amount.

The method comprises the steps that a client obtains an order to be distributed after placing an order from an upstream platform, the client may not select a list sending mode, the upstream platform does not set a default list sending mode, then, according to the order amount of the order to be distributed, a target list sending mode is selected for the order to be distributed from multiple preset list sending modes, and list sending processing is conducted on the order to be distributed based on the target list sending mode.

That is, the customer gets the order to be distributed after placing an order from the upstream platform, the customer may not select the order mode, and the upstream platform also does not set the default order mode, so the order module automatically matches an order mode adapted to the reservation information of the order to be distributed to the order to be distributed according to the order amount of the order to be distributed.

Further, the customer gets the order to be distributed after placing the order from the upstream platform, the customer may not select the order mode, and the upstream platform also does not set a default order mode, so according to the order amount and the reservation information of the order to be distributed, a target order mode is selected for the order to be distributed from a plurality of preset order modes, and the order to be distributed is distributed based on the target order mode.

Optionally, in some embodiments, the configuration file is analyzed, and it is determined whether there is a list dispatching mode matching the preset list dispatching mode in the configuration file, if yes, the list dispatching mode matching the preset list dispatching mode is used as the list dispatching mode to be determined, and if not, the manual list dispatching mode is used as the target list dispatching mode of the order to be distributed.

The customer gets the order to be distributed after placing the order from the upstream platform, the customer may not select the order sending mode, and the upstream platform also does not set the default order sending mode, so the order to be distributed can be sent in a master order sending mode.

The master order form can be understood as a form of order form processing for the to-be-distributed order form by a responsible person in charge of the manual order form mode, and the order form can be sent by the master order form or other responsible persons.

Optionally, the customer gets the order to be distributed after placing the order from the upstream platform, the customer may not select the order dispatching mode, and the upstream platform also does not set a default order dispatching mode, so that the target order dispatching mode may be selected for the order to be distributed according to the credit of the customer, the customer grade, or the historical order dispatching preference mode of the customer, and the order to be distributed is dispatched based on the target order dispatching mode.

103. Judging whether the running state of each list dispatching mode to be determined is a closing state or not; if yes, moving the order to be distributed into a preset order grabbing pool; if not, determining the weight value of the to-be-determined order mode with the running state as the starting state, and selecting the to-be-determined order mode with the largest weight value as a target order mode.

In the embodiment of the application, an Apollo configuration item is set in the order module, and the operation states of multiple order modes preset in the order module are confirmed through the Apollo configuration item, wherein the operation states include a starting state and a closing state.

It can be understood that the dispatching mode can be used for dispatching when the running state of the dispatching mode is the starting state, and correspondingly, the dispatching mode cannot be used for dispatching when the running state of the dispatching mode is the closing state.

After the configuration file of the order to be distributed is analyzed to obtain the mode to be determined, the running state of each order mode to be determined is confirmed through the Apollo configuration item. When the running states of all the to-be-determined order modes in the configuration file are all closed states, it is indicated that no optional order mode for order dispatching processing exists, then the to-be-distributed orders are moved into a preset order grabbing pool, and the to-be-distributed orders are dispatched in an order grabbing mode. When all or part of the operation states of the to-be-determined dispatching modes in the configuration file are starting states, the to-be-determined dispatching modes with the operation states being the starting states are selected, and the target dispatching modes are selected according to the priorities, namely the to-be-determined dispatching modes with the operation states with the maximum weights being the starting states are selected as the target dispatching modes.

For example, the to-be-determined order mode of one to-be-distributed order comprises a grid order mode, a white list order mode and a big data algorithm order mode, and the operation states of all the to-be-determined order modes are all confirmed to be in a closed state, namely the operation states of the grid order mode, the white list order mode and the big data algorithm order mode are all in a closed state, so that the to-be-distributed order is moved into the order grabbing pool.

For example, the to-be-determined order mode of an order to be distributed comprises a grid order mode, a white list order mode and a big data algorithm order mode, wherein the to-be-determined order mode with the operation state confirmed as the starting state comprises the grid order mode and the white list order mode, and the weight value of the grid order mode is higher than that of the white list order mode, so that the grid order mode is selected as the target order mode of the order to be distributed.

After the configuration file of the order to be distributed is analyzed to obtain the mode to be determined, the running state of each order mode to be determined is confirmed through the Apollo configuration item. When the running states of all the to-be-determined order modes in the configuration file are all in a closed state, sending prompt information to a client for placing an order to be distributed, detecting the operation action of the client on the order to be distributed within a preset time, analyzing whether the operation action is associated with the to-be-determined order mode in the configuration file, when the operation action is analyzed to be associated with the to-be-determined order mode in the configuration file, re-obtaining the configuration file of the order to be distributed, analyzing the configuration file, and obtaining the to-be-determined order mode of which the running state is a starting state.

And after the configuration file of the order to be distributed is analyzed to obtain the mode to be determined, the operation state of each order mode to be determined is confirmed through the Apollo configuration item. When the running state of part or all of the to-be-determined dispatching modes in the configuration file is the starting state, the to-be-determined dispatching modes with the running state being the starting state in the to-be-determined dispatching modes are obtained, the priority sequences of the to-be-determined dispatching modes are obtained, and the to-be-determined dispatching mode with the highest priority in the front is selected as the target dispatching mode.

After the configuration file of the order to be distributed is analyzed to obtain the mode to be determined, the running state of each order mode to be determined is confirmed through the Apollo configuration item. When the running state of part or all of the to-be-determined dispatch modes in the configuration file is the starting state, obtaining the to-be-determined dispatch modes with the running state being the starting state in the to-be-determined dispatch modes, obtaining the enumeration values of the dispatch modes in the configuration file, and selecting the target dispatch modes through the sequencing of the enumeration values. For example, an enumeration value expression in a configuration file of an order to be allocated is "type mode = (1,2,3,4)", where mode is mode, 1 represents a grid dispatch mode, 2 represents a white list dispatch mode, 3 represents a big data algorithm dispatch mode, and 4 represents an MVP dispatch mode, where an operation state of the MVP dispatch mode is determined to be an off state by an Apollo configuration item, an operation state of the grid dispatch mode, the white list dispatch mode, and the big data algorithm dispatch mode is an on state, and the grid dispatch mode is ranked first in an enumeration value, then a target dispatch mode of the order to be allocated is the grid dispatch mode.

Optionally, in some embodiments, after the order to be allocated is moved into the preset order grabbing pool, a timing task for the order to be allocated is started, whether the order to be allocated is successfully grabbed within a time set by the timing task is judged, and if not, the occurrence frequency of the order to be allocated on the order grabbing page is increased.

The method comprises the steps that a timing task is set for each order to be distributed, which is moved into the order grabbing pool, time is set in the timing task, the corresponding timing task is started when the order to be distributed is moved into the order grabbing pool, whether the order to be distributed is successfully grabbed is monitored within the time set by the timing task, if yes, the order to be distributed is processed by a salesman grabbing to the order, and the timing task is closed. Otherwise, the occurrence frequency of the orders to be distributed on the order grabbing page is increased so as to increase the probability of the orders to be grabbed.

And setting a first timing task for each order to be allocated, which is moved into the order grabbing pool, wherein the time is set in the first timing task. Starting a corresponding first timing task when the order to be distributed is moved into the order grabbing pool, and monitoring whether the order to be distributed is successfully grabbed within the time set by the first timing task. If not, increasing the occurrence frequency of the order to be distributed on the order grabbing page, setting a second timing task of the order to be distributed, and continuously monitoring whether the order to be distributed is successfully grabbed within the time set by the second timing task. If not, the order to be distributed is handed over to a manual end to be dispatched, namely the order to be distributed is dispatched through a manual dispatching mode, or the order is returned to a client end of the client who places the order, and the client is prompted to place the order again.

104. And acquiring the information of the service staff in the target order dispatching mode, determining a target service staff from the service staff in the target order dispatching mode based on the information of the service staff and the order information, and receiving and processing the order to be distributed through the target service staff.

Optionally, in each of the order dispatching modes, a service person takes orders and processes the orders, after the corresponding order dispatching mode receives the orders to be distributed, the system may automatically distribute the service person taking the orders to be distributed to the orders according to the information of the service person in the mode, and the service person receiving the orders to be distributed is a target service person, and takes the orders to be distributed and processes the orders by the target service person. Or after the corresponding order dispatching mode receives the order to be distributed, the system informs the business staff corresponding to all the business staff information to get a new order through all the business staff information in the mode, the business staff can carry out order grabbing according to the order situation of the business staff, the business staff for grabbing the order to be distributed is the target business staff, and the target business staff receives the order to be distributed and processes the order.

After the corresponding order dispatching mode receives the order to be distributed, the system automatically analyzes the information of the business staff in the mode, obtains the information of the business staff who does not leave the order, automatically distributes the order-receiving business staff to the order to be distributed according to the information of the business staff who does not leave the order, and then the business staff receiving the order to be distributed is the target business staff, and receives the order and processes the order for the order to be distributed through the target business staff.

After determining the target salesman to be assigned the order, returning the salesman information of the target salesman to the upstream platform, or returning the service information of the target salesman to the upstream platform and the corresponding client of the client who places the order.

Optionally, in some embodiments, after the order to be allocated is received and processed by the target salesman, the processing progress of the order to be allocated is tracked, and when the order to be allocated is not processed within the effective date, the order to be allocated is moved into the order grabbing pool.

The order dispatching method comprises the steps of receiving an order to be distributed, and obtaining order information and a configuration file of the order to be distributed; analyzing the configuration file, and acquiring at least one dispatching mode matched with a preset dispatching mode in the configuration file as a dispatching mode to be determined; judging whether the running state of each to-be-determined order dispatching mode is a closing state or not; if yes, moving the order to be distributed into a preset order grabbing pool; if not, determining the weight value of the to-be-determined order mode with the running state as the starting state, and selecting the to-be-determined order mode with the largest weight value as a target order mode; the method comprises the steps of obtaining the information of a salesman in a target order dispatching mode, determining a target salesman from the salesman in the target order dispatching mode based on the information of the salesman and order information, and receiving and processing an order to be distributed through the target salesman. By the method, various order dispatching modes are set, the selectable order dispatching modes are set, and the target order dispatching mode of the order can be considered based on the selected order dispatching modes during order dispatching processing, so that the efficient and reasonable order dispatching mode is realized. Meanwhile, the order sending module is arranged to process the modes and order sending processing of the orders, and therefore the order sending mode that the order sending logic is closed and the orders can be plugged and pulled flexibly is achieved.

Referring to fig. 2, fig. 2 is another flowchart of an order dispatch method according to an embodiment of the present application, where the method includes the following steps:

102. And analyzing the configuration file, and acquiring at least one dispatching mode matched with a preset dispatching mode in the configuration file as a dispatching mode to be determined.

1031. And judging whether the running state of each to-be-determined order dispatching mode is a closing state.

1032. And if the running states of the to-be-determined order dispatching modes are all closed states, moving the to-be-distributed orders into a preset order grabbing pool.

1033. If the running states of the to-be-determined order modes are not all closed states, determining the weight values of the to-be-determined order modes with the running states being starting states, and selecting the to-be-determined order mode with the largest weight value as a target order mode.

104. Obtaining the salesman information in the target order dispatching mode, determining a target salesman from the salesman in the target order dispatching mode based on the salesman information and the order information, and receiving and processing the order to be distributed through the target salesman.

Step 104 is a step after step 1033, that is, after the target order dispatching mode of the order to be distributed is determined, the staff information in the target order dispatching mode is obtained, a destiny staff is selected from the staff in the target order dispatching mode based on the staff information and the order information of the order to be distributed, and the order to be distributed is received and processed by the target staff.

Referring to fig. 3, fig. 3 is a schematic structural diagram of an order dispatching device 200 according to an embodiment of the present application, which includes the following units:

the receiving unit 201 is configured to receive an order to be allocated, and acquire order information and a configuration file of the order to be allocated.

The parsing unit 202 is configured to parse the configuration file, and obtain at least one dispatch mode in the configuration file that matches the preset dispatch mode as a to-be-determined dispatch mode.

A judging unit 203, configured to judge whether an operating state of each to-be-determined dispatch mode is an off state; if yes, moving the order to be distributed into a preset order grabbing pool; if not, determining the weight value of the to-be-determined order mode with the running state as the starting state, and selecting the to-be-determined order mode with the largest weight value as the target order mode.

The allocating unit 204 is configured to obtain staff information in the target order sending mode, determine a target staff from the staff in the target order sending mode based on the staff information and the order information, and receive and process an order to be allocated through the target staff.

Optionally, in some embodiments, the order dispatching device 200 further includes:

and the tracking unit is used for tracking the processing progress of the order to be distributed after the target salesman receives and processes the order to be distributed, and when the order to be distributed is not processed and completed within the effective date, moving the order to be distributed into the order grabbing pool.

Optionally, in some embodiments, the determining unit 203 includes the following sub-units:

and the judging subunit is used for judging whether the running state of each to-be-determined order dispatching mode is a closed state or not.

And the first processing subunit is used for moving the orders to be distributed into a preset order grabbing pool when the running states of all the order dispatching modes to be determined are all closed states.

And the second processing subunit is used for determining the weight value of the to-be-determined order mode with the running state being the starting state when the running state of each to-be-determined order mode is not all the closing state, and selecting the to-be-determined order mode with the largest weight value as the target order mode.

Optionally, the order dispatching device 200 of the embodiment of the present application further includes other units and sub-units, which are not described herein again.

The order dispatching device 200 of the embodiment of the application includes a receiving unit 201, configured to receive an order to be distributed, and obtain order information and a configuration file of the order to be distributed; the parsing unit 202 is configured to parse the configuration file, and obtain at least one dispatch mode in the configuration file, which is matched with a preset dispatch mode, as a to-be-determined dispatch mode; a judging unit 203, configured to judge whether an operating state of each to-be-determined dispatch mode is an off state; if yes, moving the order to be distributed into a preset order grabbing pool; if not, determining the weight value of the to-be-determined order mode with the running state as the starting state, and selecting the to-be-determined order mode with the largest weight value as a target order mode; the allocating unit 204 is configured to obtain staff information in the target order sending mode, determine a target staff from the staff in the target order sending mode based on the staff information and the order information, and receive and process an order to be allocated through the target staff. Through the device, various order sending modes are set, the selectable order sending modes are set, the target order sending mode of the order can be considered based on the selected order sending modes during order sending processing, and efficient and reasonable order sending modes are achieved. Meanwhile, the order sending module is arranged to process the modes and order sending processing of the orders, and therefore the order sending mode that the order sending logic is closed and the orders can be plugged and pulled flexibly is achieved.

Referring to fig. 4, fig. 4 is a schematic structural diagram of an intelligent terminal according to an embodiment of the present disclosure, where the intelligent terminal 300 may be an intelligent terminal device such as a smart phone, a tablet Computer, a notebook Computer, a touch screen, a game machine, a Personal Computer (PC), a Personal Digital Assistant (PDA), and the like. The intelligent terminal 300 includes a processor 301 having one or more processing cores, a memory 302 having one or more computer-readable storage media, and a computer program stored on the memory 302 and operable on the processor 301. The processor 301 is electrically connected to the memory 302. Those skilled in the art will appreciate that the intelligent terminal architecture shown in the figures does not constitute a limitation of the intelligent terminal and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.

The processor 301 is a control center of the intelligent terminal 300, connects various parts of the entire intelligent terminal 300 using various interfaces and lines, performs various functions of the intelligent terminal 300 and processes data by running or loading software programs and/or modules stored in the memory 302, and calling data stored in the memory 302, thereby integrally monitoring the intelligent terminal 300.

In this embodiment of the application, the processor 301 in the intelligent terminal 300 loads instructions corresponding to processes of one or more application programs into the memory 302 according to the following steps, and the processor 301 runs the application programs stored in the memory 302, thereby implementing various functions:

if yes, moving the order to be distributed into a preset order grabbing pool;

the method comprises the steps of obtaining information of a service person in a target order sending mode, determining the target service person from the service persons in the target order sending mode based on the information of the service person and order information, and receiving and processing an order to be distributed through the target service person.

The above operations can be implemented in the foregoing embodiments, and are not described in detail herein.

Optionally, the intelligent terminal 300 further includes a touch display 303, an input unit 304 and a power source 305, wherein the processor 301 is electrically connected to the touch display 303, the input unit 304 and the power source 305. Those skilled in the art will appreciate that the intelligent terminal architecture shown in fig. 4 is not intended to be limiting of intelligent terminals and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.

The touch display screen 303 may be used for displaying a graphical user interface and receiving an operation instruction generated by a user acting on the graphical user interface, and the touch display screen 303 may include a display panel and a touch panel. The display panel may be used, among other things, to display information entered by or provided to a user and various graphical user interfaces of the computer device, which may be made up of graphics, text, icons, video, and any combination thereof. Alternatively, the Display panel may be configured in the form of a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like. The touch panel may be used to collect touch operations of a user on or near the touch panel (for example, operations of the user on or near the touch panel using any suitable object or accessory such as a finger, a stylus pen, and the like), and generate corresponding operation instructions, and the operation instructions execute corresponding programs. Alternatively, the touch panel may include two parts, a touch detection device and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts the touch information into touch point coordinates, sends the touch point coordinates to the processor 301, and can receive and execute commands sent by the processor 301. The touch panel may overlay the display panel, and when the touch panel detects a touch operation thereon or nearby, the touch panel transmits the touch operation to the processor 301 to determine the type of the touch event, and then the processor 301 provides a corresponding visual output on the display panel according to the type of the touch event. In the embodiment of the present application, the touch panel and the display panel may be integrated into the touch display screen 303 to realize input and output functions. However, in some embodiments, the touch panel and the touch panel can be implemented as two separate components to perform the input and output functions. That is, the touch display screen 303 may also be used as a part of the input unit 304 to implement an input function.

The input unit 304 may be used to receive input numbers, character information, or user characteristic information (e.g., fingerprint, iris, facial information, etc.), and to generate keyboard, mouse, joystick, optical, or trackball signal inputs related to user settings and function control.

The power supply 305 is used to power the various components of the smart terminal 300. Optionally, the power supply 305 may be logically connected to the processor 301 through a power management system, so as to implement functions of managing charging, discharging, and power consumption management through the power management system. The power supply 305 may also include any component of one or more dc or ac power sources, recharging systems, power failure detection circuitry, power converters or inverters, power status indicators, and the like.

Although not shown in fig. 4, the smart terminal 300 may further include a sensor, a radio frequency module, and the like, which are not described in detail herein.

In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.

As can be seen from the above, the intelligent terminal 300 provided in this embodiment receives the order to be allocated, and obtains the order information and the configuration file of the order to be allocated; analyzing the configuration file, and acquiring at least one dispatching mode matched with a preset dispatching mode in the configuration file as a dispatching mode to be determined; judging whether the running state of each to-be-determined order dispatching mode is a closing state or not; if yes, moving the order to be distributed into a preset order grabbing pool; if not, determining the weight value of the to-be-determined order mode with the running state as the starting state, and selecting the to-be-determined order mode with the largest weight value as a target order mode; the method comprises the steps of obtaining information of a service person in a target order sending mode, determining the target service person from the service persons in the target order sending mode based on the information of the service person and order information, and receiving and processing an order to be distributed through the target service person.

It will be understood by those skilled in the art that all or part of the steps of the methods of the above embodiments may be performed by instructions or by associated hardware controlled by the instructions, which may be stored in a computer readable storage medium and loaded and executed by a processor.

To this end, embodiments of the present application provide a computer-readable storage medium, in which a plurality of computer programs are stored, and the computer programs can be loaded by a processor to execute the steps in any of the order dispatching methods provided by the embodiments of the present application. For example, the computer program may perform the steps of:

if yes, moving the order to be distributed into a preset order grabbing pool;

Wherein the storage medium may include: a read Only Memory (ROM, re client account d Only Memory), a random access Memory (R client account M, R client account and access Memory), a magnetic disk or an optical disk, and the like.

Since the computer program stored in the storage medium can execute the steps in any order dispatching method provided in the embodiments of the present application, the beneficial effects that can be achieved by any order dispatching method provided in the embodiments of the present application can be achieved, which are detailed in the foregoing embodiments and will not be described herein again.

The order dispatching method, the order dispatching device, the intelligent terminal and the storage medium provided by the embodiments of the present application are described in detail above, and a specific example is applied in this document to explain the principle and the implementation of the present application, and the description of the above embodiments is only used to help understand the method and the core idea of the present application, and meanwhile, for those skilled in the art, according to the idea of the present application, there are changes in the specific implementation and the application scope, and in summary, the content of the present description should not be understood as a limitation to the present application.

Claims

1. An order dispatching method, the method comprising:

if yes, moving the order to be distributed into a preset order grabbing pool;

and acquiring the information of the service staff in the target order dispatching mode, determining a target service staff from the service staff in the target order dispatching mode based on the information of the service staff and the order information, and receiving and processing the order to be distributed through the target service staff.

2. The order dispatching method according to claim 1, wherein the analyzing the configuration file to obtain at least one dispatching mode matched with a preset dispatching mode in the configuration file as a dispatching mode to be determined comprises:

and if not, determining a target order delivery mode from the preset order delivery modes based on the reserved time and the reserved address in the order information.

3. The order dispatching method of claim 1, wherein the parsing the configuration file to obtain at least one dispatching mode in the configuration file matching a preset dispatching mode as a dispatching mode to be determined comprises:

4. The order dispatching method of claim 1, wherein the parsing the configuration file to obtain at least one dispatching mode in the configuration file matching a preset dispatching mode as a dispatching mode to be determined comprises:

if so, taking the order dispatching mode matched with the preset order dispatching mode as an order dispatching mode to be determined;

5. The order dispatching method as recited in claim 1, further comprising, after said receiving and processing of the order to be distributed by the target attendant:

6. The order dispatching method as claimed in claim 1, further comprising, after the moving the order to be distributed into a preset order taking pool:

7. The order dispatching method as claimed in claim 1, wherein the receiving the order to be distributed and obtaining the order information and configuration file of the order to be distributed comprises:

8. An order form dispatching device, comprising:

if yes, moving the order to be distributed into a preset order grabbing pool;

9. An intelligent terminal comprising a memory for storing instructions and data and a processor for performing the order dispatching method of any of claims 1-7.

10. A storage medium having stored therein a plurality of instructions adapted to be loaded by a processor to perform the order dispatch method of any of claims 1-7.