CN113344594A

CN113344594A - Work order processing method, device, terminal and storage medium in game

Info

Publication number: CN113344594A
Application number: CN202110601735.XA
Authority: CN
Inventors: 苏润景
Original assignee: Netease Hangzhou Network Co Ltd
Current assignee: Netease Hangzhou Network Co Ltd
Priority date: 2021-05-31
Filing date: 2021-05-31
Publication date: 2021-09-03
Anticipated expiration: 2041-05-31
Also published as: CN113344594B

Abstract

The embodiment of the application discloses a work order processing method, a device, a terminal and a storage medium in a game; the method and the device for processing the target customer service work order in the target game can obtain the target customer service work order to be processed by the target user in the target game, wherein the target customer service work order is used for solving the request of the target user in the target game; acquiring the liveness of the target user in the target game; acquiring the liveness of other users in the target game; and determining the processing sequence of the target customer service work order in all the to-be-processed customer service work orders of the target game based on the liveness of other users in the target game and the liveness of the target user. The work order processing method in the game provided by the embodiment of the application can determine the processing sequence of the customer service work orders to be processed by the user based on the activity of the user in the target game, and ensures that the work orders of the user with high activity are processed preferentially, so that the scheme can improve the processing timeliness of the work orders with high processing speed requirements in the target game.

Description

Work order processing method, device, terminal and storage medium in game

Technical Field

The application relates to the technical field of information, in particular to a work order processing method, a work order processing device, a work order processing terminal and a storage medium in a game.

Background

The work order management is the core function of the customer service management system. In the process of consulting customer service, when the requirements of a user cannot be simply solved through on-line question and answer, a form needs to be established according to the request content of the client, and then the customer service system can transfer the work order to relevant customer service personnel for solving according to the content of the work order.

With the vigorous development of the game industry, people have higher and higher participation in games, various problems can be naturally encountered in the games, and when the problems cannot be solved by themselves or a solution is not clear, a game customer service order may need to be submitted for solving.

However, the work order processing in the existing game mainly depends on the order of the submission time of the work order or the paid member level of the player to sort and distribute the work order, and the problem of low processing timeliness exists for the work order with high processing speed requirement.

Disclosure of Invention

The embodiment of the application provides a work order processing method, a device, a terminal and a storage medium in a game, and can improve the processing timeliness of a work order with a high processing speed requirement.

In a first aspect, an embodiment of the present application provides a work order processing method in a game, including:

acquiring a target customer service work order to be processed by a target user in a target game, wherein the target customer service work order is used for solving a request of the target user in the target game;

acquiring the liveness of the target user in the target game;

acquiring the liveness of other users in the target game;

and determining the processing sequence of the target customer service work order in all the to-be-processed customer service work orders of the target game based on the liveness of other users in the target game and the liveness of the target user.

In a second aspect, an embodiment of the present application further provides a work order processing apparatus in a game, including:

the system comprises a first acquisition unit, a second acquisition unit and a third acquisition unit, wherein the first acquisition unit is used for acquiring a target customer service work order to be processed by a target user in a target game, and the target customer service work order is used for solving a request of the target user in the target game;

a second acquisition unit for acquiring the liveness of the target user in the target game;

the third acquisition unit is used for acquiring the liveness of other users in the target game;

and the processing unit is used for determining the processing sequence of the target customer service work order in all the to-be-processed customer service work orders of the target game based on the liveness of other users in the target game and the liveness of the target user.

In some embodiments, the second obtaining unit is specifically configured to:

acquiring the game activity of the target user in the target game;

obtaining the bill picking activity of the target user aiming at the customer service work order in the target game;

and determining the liveness of the target user in the target game according to the game liveness and the bill raising liveness.

In some embodiments, the second obtaining unit is specifically configured to:

acquiring identity information of the target user in the target game;

acquiring first indication information of the historical login condition of the target user in the target game and second indication information of a historical game result according to the identity information;

and determining the game activity of the target user in the target game according to the first indication information and the second indication information.

In some embodiments, the second obtaining unit is specifically configured to:

acquiring identity information of the target user in the target game;

acquiring historical submission information of a target user for a customer service work order in the target game according to the identity information;

and determining the bill-taking activity of the target user for the customer service work order in the target game according to the historical submission information.

In some embodiments, the work order processing apparatus in the game further includes an allocating unit, and after determining the processing sequence steps of the target customer service work order in all the to-be-processed customer service work orders of the target game based on the liveness of the other users in the target game and the liveness of the target user, the allocating unit is specifically configured to:

detecting whether the current time is in the bill of lading peak time of the customer service work order;

and when the current bill of lading peak time is detected, distributing the target customer service work order according to the processing sequence.

In some embodiments, the allocation unit is specifically configured to:

acquiring the total number of all the customer service work orders to be processed;

and when the total number is greater than a preset number threshold value, determining the bill of lading peak period of the customer service work order.

In some embodiments, the allocation unit is specifically configured to:

acquiring the expected processing time of all the customer service work orders to be processed;

and when the estimated processing time is greater than a preset time threshold, determining the current bill of lading bill peak time.

In some embodiments, the allocation unit is specifically configured to:

acquiring work order information of all the to-be-processed customer service work orders, wherein the work order information comprises work order types, work order problem numbers, problem time consumption or work order customer service number;

and determining the predicted processing time according to the work order type, the work order problem number, the problem time consumption or the work order customer service number.

In some embodiments, the processing unit is specifically configured to:

determining the sequence of the liveness of the target user in the liveness of the users of the target game based on the liveness of other users in the target game and the liveness of the target user;

determining an initial sequence of the target customer service work orders of the target users in all the customer service work orders to be processed based on the sequence;

obtaining the bill-taking time of the target customer service work order;

obtaining the bill-drawing time of all the customer service work orders to be processed;

and adjusting the initial sequence of the target customer service work order in all the to-be-processed customer service work orders based on the order-picking time of all the to-be-processed customer service work orders and the order-picking time of the target customer service work order to obtain the processing sequence of the target customer service work order in all the to-be-processed customer service work orders.

In a third aspect, an embodiment of the present application further provides a terminal, including a memory storing a plurality of instructions; the processor loads instructions from the memory to execute the steps of the work order processing method in any game provided by the embodiment of the application.

In a fourth aspect, the present application further provides a computer-readable storage medium, where a plurality of instructions are stored, and the instructions are suitable for being loaded by a processor to perform steps in a work order processing method in any one of the games provided in the present application.

According to the method and the device, the processing sequence of the target customer service work order in all the customer service work orders to be processed is determined based on the activity degrees of other users in the target game and the activity degree of the target user, so that the processing timeliness of the work orders of users with high activity degrees such as games and bill lifts can be aimed at, the sorting and distribution processing which is only dependent on the submission time sequence of the work orders or the paid member level of a player is avoided, and the problem of low work order processing speed of the users with high activity degrees and high work order processing speed requirements is further avoided; the time delay of the user with high activity for waiting for the customer service work order processing is reduced, and the game experience of the user with high activity is improved.

Therefore, the processing sequence of the target customer service work orders is determined based on the activity of the target users in the target game, and the customer service work orders of the target users with high activity are guaranteed to be processed preferentially, so that the processing timeliness of the customer service work orders with high processing speed requirements in the target game can be improved.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

FIG. 1 is a schematic flow chart of a method for processing a work order in a game according to an embodiment of the present disclosure;

FIG. 2 is a schematic diagram illustrating interaction in initiating a customer service order in a target game as provided in an embodiment of the present application;

FIG. 3 is an exemplary illustration of a work order assignment flow provided in an embodiment of the present application;

FIG. 4 is a schematic diagram of a scenario of an in-game work order processing system provided in an embodiment of the present application;

FIG. 5 is a flow chart illustrating the determination of liveness of a user in a target game provided in an embodiment of the present application;

FIG. 6 is a schematic structural diagram of a work order processing device in a game according to an embodiment of the present disclosure;

fig. 7 is a schematic structural diagram of a computer device provided in an embodiment of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

The embodiment of the application provides a work order processing method, a work order processing device, a work order processing terminal and a storage medium in a game.

The work order processing device in the game may be specifically integrated in an electronic device, and the electronic device may be a terminal, a server, or other devices. The terminal can be a mobile phone, a tablet Computer, an intelligent bluetooth device, a notebook Computer, or a Personal Computer (PC), and the like; the server may be a single server or a server cluster composed of a plurality of servers.

In some embodiments, the work order processing apparatus in the game may also be integrated into a plurality of electronic devices, for example, the work order processing apparatus in the game may be integrated into a plurality of servers, and the work order processing method in the game of the present application is implemented by the plurality of servers.

In some embodiments, the server may also be implemented as a terminal, for example, a personal computer may be provided as the server to integrate the work order processing device in the game.

For example, the electronic device may be a mobile terminal, and the mobile terminal may obtain, through a network, a target customer service work order to be processed by a target user in a target game, where the target customer service work order is used to solve a request of the target user in the target game; acquiring the liveness of the target user in the target game; acquiring the liveness of other users in the target game; and determining the processing sequence of the target customer service work order in all the to-be-processed customer service work orders of the target game based on the liveness of other users in the target game and the liveness of the target user.

The following are detailed below. The numbers in the following examples are not intended to limit the order of preference of the examples.

In this embodiment, a work order processing method in a game is provided, as shown in fig. 1, a specific flow of the work order processing method in the game may include the following steps 101 to 104:

101. and acquiring a target customer service work order to be processed by a target user in a target game.

Wherein, the customer service work order is used for solving the request of the user in the target game. The customer service work order may include information such as the identity information of the target user in the target game, the submission time of the customer service work order, the request content, and the like. In the embodiment of the present application, the customer service work order to be processed specifically refers to a customer service work order that is not processed by customer service staff.

The target customer service work order refers to a customer service work order to be processed by a target user in a target game, and the target customer service work order is used for solving the request of the target user in the target game.

The target user is the user who initiated the request in the target game.

The target game may be a scenario-type game, a battle-type game, a running cool-type game, a level-type game, or the like. The target game is only an example, and may be specifically adjusted according to actual scene requirements, but not limited thereto.

The step 101 may be implemented in various ways to obtain the pending customer service order of the target user in the target game, which illustratively includes:

(1) detecting a request trigger operation of a target user based on a user interaction interface of a target game; when the request triggering operation of the target user is detected, acquiring the identity information, the request triggering time and the like of the target user in the target game, and receiving the request content input by the target user; and establishing a target customer service work order in real time based on the request content, the identity information, the request triggering time and the like of the target user.

As shown in fig. 2, fig. 2 is a schematic diagram illustrating interaction of initiating a customer service order in a target game provided in an embodiment of the present application. For example, if the target user cannot successfully recharge in the target game, the target user may initiate a request trigger operation by clicking a "customer service worksheet" button in the user interaction interface of the target game, then input the content of his request, "the game account is recharged with 100 dollars but the account is not accounted for", and click "submit". The request content "game account is charged with 100 yuan, but the account is not billed" input by the target user can be used as the request content, the time point of clicking "submission" by the target user is used as the submission time of the customer service work order, and the game account ID of the target user is used as the identity information of the target user, so that the target customer service work order is established in real time.

(2) And acquiring a customer service work order which is pre-established and stored in a database and is to be processed by a target user in a target game, and taking the customer service work order as a target customer service work order.

102. And acquiring the liveness of the target user in the target game.

In step 102, when the activity level of the target user in the target game is obtained, the activity level may be determined by combining with one or more activity level factors, such as the activity level of the game, the activity level of the customer service work order, and the like, which are respectively illustrated as follows:

(1) the target user's liveness refers to the target user's game liveness in the target game. In this case, step 102 may specifically include steps 1021A to 1022A:

1021A, obtaining game liveness of the target user in the target game.

1022A, the game activity of the target user in the target game is taken as the activity of the target user.

(2) The activity of the target user refers to the order taking activity of the target user for the customer service work order in the target game. In this case, step 102 may specifically include steps 1021B to 1022B as follows:

1021B, obtaining the bill-taking activity of the target user aiming at the customer service work order in the target game.

1022B, taking the bill-taking activity of the target user aiming at the customer service work order in the target game as the activity of the target user.

(3) The liveness of the target user refers to the weighted sum of the game liveness of the target user in the target game and the pick-up liveness of the target user for the customer service work order in the target game. In this case, step 102 may specifically be step 1021C to step 1023C as follows:

1021C, obtaining the game activity of the target user in the target game.

1022C, obtaining the order taking activity of the target user for the customer service work order in the target game.

1023C, and determining the activity of the target user in the target game according to the game activity and the bill of lading activity.

In some embodiments, in step 1023C, the game liveness and the pick-up liveness may be directly added, with the resulting value being the target user's liveness.

In some embodiments, step 1023C, the game activity and the pick-up activity may be added according to a weight, and the resulting weighted sum is taken as the activity of the target user.

The method can more comprehensively reflect the activity of the target user in the target game by acquiring the game activity and the order-drawing activity of the target user in the target game, and can improve the processing speed of the target customer service work order with high activity to a certain extent because the activity of the target user in the target game can reflect the processing speed requirement of the target user on the customer service work order to a certain extent.

It is to be understood that the above liveness factors are only examples, and other liveness factors, such as the sharing liveness in the target game, etc., may also be combined when determining the game liveness of the target user in the target game.

In some embodiments, the step of "obtaining the game activity of the target user in the target game" may include the following steps a1 to a 3:

a1, acquiring the identity information of the target user in the target game.

The identity information of the target user in the target game may be, for example, an account number, a game server number, a character unique identifier, and the like.

a2, acquiring first indication information of the historical login situation of the target user in the target game according to the identity information.

The historical login situation may include an online time length, a login frequency, and the like of the target user within a preset time period. The first indication information is indication information of historical login conditions such as online time and login frequency of the target user in a preset time period.

In the embodiment of the present application, the preset time period may be set according to a requirement of an actual service scenario, and a specific value of the preset time period is not limited in the embodiment of the present application, for example, the preset time period may be a past day, a past week, a past month, a past year, or a time period from when the target user starts to use the target game to when the target user is present.

The above historical login situation is only an example, and may be specifically adjusted according to an actual service scenario, which is not limited to this.

Specifically, the identity information of the target user in the target game is stored in a preset database in association with the historical login condition of the user. The historical login condition of the target user in the preset time period can be directly inquired and obtained from a preset database according to the identity information of the target user in the target game.

a3, determining the game liveness of the target user in the target game according to the first indication information.

Specifically, according to first indication information of a historical login situation of a target user in a target game, determining an active score corresponding to the historical login situation of the target user; and taking the activity score corresponding to the historical login situation as the game activity of the target user in the target game.

The following description takes the first indication information as the online time length and the login frequency of the target user in the preset time period, respectively, as an example.

First, the first indication information is the online time of the target user within a preset time period. At this time, the step "determining the active score corresponding to the historical login condition of the target user according to the first indication information of the historical login condition of the target user in the target game" may specifically include: determining the time length activity score of the target user according to the online time length of the target user in a preset time period; and taking the time length activity score of the target user as the activity score corresponding to the historical login condition of the target user. Wherein the duration activity score is used for indicating the online duration of the target user in a preset period.

In some embodiments, the step "determining the time length activity score of the target user according to the online time length of the target user within the preset time period" may specifically include: and determining the time length activity score of the target user according to the online time length of the target user in a preset time period and a preset mapping relation table between the time length activity score and the online time length.

For example, as shown in table 1 below, table 1 is a mapping table between the time length activity score of the user and the online time length of the user in the past week, and when the online time length of the target user in the past week is 4h, the time length activity score of the target user may be determined to be 3 points. The time length activity score of 3 points of the target user can be used as the game activity of the target user in the target game.

TABLE 1

Online time (Unit: h)	Time duration activity score
		The online time is less than 1h	1
The online time is more than or equal to 1h and less than 3h	2
		The online time is less than or equal to 3h and less than 6h	3
Length of 6h or less on line	4

In some embodiments, the step "determining the time length activity score of the target user according to the online time length of the target user within the preset time period" may specifically include: and determining the time length activity score of the target user according to the online time length of the target user in a preset time period and a preset functional relation between the time length activity score and the online time length.

For example, as shown in the following formula (1), formula (1) is a functional relationship between the time length activity score of the user and the online time length of the user in the past week, and when the online time length of the target user in the past week is 4h, the time length activity score of the target user can be determined to be 2 points. The time length activity score of 2 points of the target user can be used as the game activity of the target user in the target game.

y1 ═ 0.5 x1 formula (1)

In equation (1), y1 represents the active time duration score of the target user, and x1 represents the online time duration of the user over the past week.

Secondly, the first indication information is the online time of the target user in a preset time period. At this time, the step "determining the active score corresponding to the historical login condition of the target user according to the first indication information of the historical login condition of the target user in the target game" may specifically include: determining the frequency activity score of the target user according to the login frequency of the target user in a preset time period, and taking the frequency activity score of the target user as the activity score corresponding to the historical login condition of the target user. Wherein the frequency activity score is used to indicate a login frequency of the target user within a preset time period.

In some embodiments, the step "determining the frequency activity score of the target user according to the login frequency of the target user within the preset time period" may specifically include: and determining the frequency activity score of the target user according to the login frequency of the target user in a preset time period and a preset mapping relation table between the frequency activity score and the login frequency.

For example, as shown in table 2 below, table 2 is a mapping table between the frequency activity score of the user and the login frequency of the user in the past week, and when the login frequency of the target user in the past week is 20 times, the frequency activity score of the target user may be determined to be 4 points. The target user's frequency activity score of 4 may be taken as the target user's game activity in the target game.

TABLE 2

Frequency of entry (unit: times)	Frequency activity fraction
		Frequency of logging in is less than 5	1
5 or more and the logging frequency is less than 10	2
		10 or more and the logging frequency is less than 20	3
Frequency of logging 20 ≤	4

In some embodiments, the step "determining the frequency activity score of the target user according to the login frequency of the target user within the preset time period" may specifically include: determining the frequency activity score of the target user according to the login frequency of the target user in a preset time period and a preset function relation between the frequency activity score and the login frequency; and taking the frequency activity score of the target user as the game activity of the target user in the target game.

For example, as shown in the following formula (2), formula (2) is a functional relationship between the frequency activity score of the user and the login frequency of the user in the past week, and when the login frequency of the target user in the past week is 4h, the frequency activity score of the target user can be determined to be 2. The target user's frequency activity score of 2 may be taken as the target user's game activity in the target game.

y2 ═ 0.2 x2 formula (2)

In equation (2), y2 represents the frequency activity score of the target user, and x2 represents the login frequency of the user over the past week.

Furthermore, the active scores corresponding to the historical login situations of the target user can be determined according to the first indication information of various historical login situations. Taking the example that the first indication information simultaneously includes the online time length and the login frequency of the target user in the preset time period, the step "determining the activity score corresponding to the historical login condition of the target user according to the first indication information of the historical login condition of the target user in the target game" may specifically include: determining the time length activity score of the target user according to the online time length of the target user in a preset time period; determining the frequency activity score of the target user according to the login frequency of the target user in a preset time period; and taking the weighted sum of the time length active score of the target user and the frequency active score of the target user as the active score corresponding to the historical login condition of the target user.

In some embodiments, the step of "obtaining the game liveness of the target user in the target game" may include the following steps b1 to b 3:

b1, acquiring the identity information of the target user in the target game.

b2, acquiring second indication information of the historical game result of the target user in the target game according to the identity information.

The historical game result may include the number of task completions, the number of copies passed, the number of gold medals acquired, and the like of the target user within a preset time period. The second indication information is indication information of historical game results such as the number of completed tasks, the number of passed copies, the number of money acquired and the like of the target user in a preset time period.

The historical game result is only an example, and may be specifically adjusted according to an actual service scenario, which is not limited to this.

In some embodiments, the identity information of the target user in the target game is stored in a preset database in association with the historical game results of the user. The historical game result of the target user in the preset time period can be directly inquired and obtained from the preset database according to the identity information of the target user in the target game.

b3, determining the game activity of the target user in the target game according to the second indication information.

Similarly to the step a3, specifically, the activity score corresponding to the historical game result of the target user may be determined according to the second indication information of the historical game result of the target user in the target game; and taking the activity score corresponding to the historical game result as the game activity of the target user in the target game.

For example, if the historical game result is the number of completed tasks, the step "determining the active score corresponding to the historical game result of the target user according to the second indication information of the historical game result of the target user in the target game" may specifically include: determining task completion active scores of the target users according to the task completion number of the target users; and taking the task completion active score of the target user as the active score corresponding to the historical game result of the target user. The task completion activity score is used for indicating the task completion number of the target user in a preset time period.

For another example, if the historical game result includes the number of copies passing, the step "determining the active score corresponding to the historical game result of the target user according to the second indication information of the historical game result of the target user in the target game" may specifically include: determining the copy passing active score of the target user according to the copy passing number of the target user; and taking the copy of the target user as an active score corresponding to the historical game result of the target user through the active score. Wherein the copy passage activity score is used for indicating the copy passage number of the target user in a preset time period.

Or, further, the active score corresponding to the historical game result of the target user can also be determined by the second indication information of various historical game results. Taking the example that the second indication information simultaneously includes the task completion number, the copy passing number, and the gold coin acquisition number of the target user, the step "determining the active score corresponding to the historical game result of the target user according to the second indication information of the historical game result of the target user in the target game" may specifically include: determining task completion active scores of the target users according to the task completion number of the target users; determining the copy passing active score of the target user according to the copy passing number of the target user; determining a gold coin acquisition active score of the target user according to the gold coin acquisition quantity of the target user; and (4) taking the task completion active score of the target user, and taking the weighted sum of the active score obtained by the copy through the active score and the gold coin as the active score corresponding to the historical game result of the target user.

In some embodiments, the step of "obtaining the game liveness of the target user in the target game" may include the following steps c1 to c 3:

c1, acquiring the identity information of the target user in the target game.

c2, acquiring first indication information of the historical login condition of the target user in the target game and second indication information of the historical game result according to the identity information.

The identity information of the target user in the target game, the historical login condition of the user and the historical game result are stored in a preset database in an associated mode. The historical login condition and the historical game result of the target user in the preset time period can be directly inquired and obtained from a preset database according to the identity information of the target user in the target game.

c3, determining the game activity of the target user in the target game according to the first indication information and the second indication information.

Step c3 may specifically include: determining an active score corresponding to the historical login condition of the target user according to first indication information of the historical login condition of the target user in the target game; determining an active score corresponding to the historical game result of the target user according to second indication information of the historical game result of the target user in the target game; and taking the weighted sum of the active scores corresponding to the historical login situations and the active scores corresponding to the historical game results as the game activity of the target user in the target game.

The game activity of the target user in the target game is determined by acquiring the historical login condition and the historical game result of the target user, so that the game activity of the target user in the target game can be reflected more truly and comprehensively, accurate data basis is provided for the subsequent determination of the activity of the target user in the target game, accurate data basis is further provided for the subsequent determination of the processing sequence of the target customer service work order according to the activity of the target user in the target game, and the processing timeliness of the customer service work order of the user with high activity and high processing speed requirement is improved to a certain extent.

In some embodiments, the step of "obtaining the pick-up activity of the target user for the customer service work order in the target game" may include the following steps d1 to d 3:

d1, acquiring the identity information of the target user in the target game.

d2, obtaining the history submission information of the target user aiming at the customer service work order in the target game according to the identity information.

Specifically, historical submission information of the target user for the customer service work order in the target game is stored in a preset database in association with the identity information of the target user in the target game. The historical submission information of the target user for the customer service work order in the target game can be directly inquired and obtained from a preset database according to the identity information of the target user in the target game.

Wherein, the historical submission information comprises at least one of the number of the bill-taking times and the bill-taking time interval.

In some embodiments, the number of bills of lading may be a total number of bills of lading within a period of time of the target user, or may be a total number of bills of lading for the same requested content of the target user, which may be specifically set according to an actual service scenario, without being limited thereto.

For example, the number of bills of lading is set as the total number of bills of lading of the target user in the past day, and if the total number of bills of lading of the target user in the past day is 5, the number of bills of lading of the target user in the target game is 5.

For another example, the number of bills of lading is set as the total number of bills of lading in the same requested content of the target user, and if the total number of bills of lading in the same requested content "game account is charged with 100 yuan but account is not paid" by the target user is 3, the number of bills of lading in the target game by the target user is 3.

In some embodiments, the billing interval may be an average time interval of two adjacent billing within a period of time of the target user, or may also be a time interval of two recent billing of the target user, which may be specifically set according to an actual service scenario, and is not limited thereto.

For example, the bill raising time interval is set as the average time interval of two adjacent bills of lading in the past day of the target user, and if the target user raises bills 3 times in the past day, the time interval between the 1 st bill and the 2 nd bill is 2h, and the time interval between the 2 nd bill and the 3 rd bill is 1h, the bill raising time interval of the target user in the target game is 1.5 h.

d3, determining the bill-taking activity of the target user for the customer service work order in the target game according to the historical submission information.

In step d3, when determining the order taking activity of the target user for the customer service order in the target game, the determination may be made in combination with one or more historical login conditions and historical game results, for example, the number of orders taken, the time interval of the order taking, and the like, as illustrated below:

in the mode 1, the bill taking activity of the target user aiming at the customer service work order in the target game is determined according to the bill taking times of the target user. In this case, step d3 may specifically include: and determining the number activity score of the target user according to the number of the bill taking of the target user, and taking the number activity score of the target user as the bill taking activity of the target user for the customer service work order in the target game. Wherein the number of times active score is used to indicate the number of bills of lading of the target user.

In some embodiments, the step "determining the pick-up activity of the target user for the customer service work order in the target game according to the number of pick-up times of the target user" may specifically include: determining the frequency activity score of the target user according to the frequency of bill extraction of the target user and a preset mapping relation table between the frequency activity score and the frequency of bill extraction; and taking the number activity score of the target user as the order taking activity of the target user for the customer service work order in the target game.

For example, as shown in table 3 below, table 3 is a mapping relationship table between the number of times active score of the user and the number of times of taking the order by the user, when the number of times of taking the order by the target user is 5, it may be determined that the number of times active score of the target user is 3, and the number of times active score of the target user is 3, which is used as the taking activity degree of the target user for the customer service work order in the target game.

TABLE 3

Number of orders (unit: times)	Number of times active fraction
		The number of times of order extraction is less than 2	1
The number of times of extracting the order is more than or equal to 2 and less than 5	2
		The number of times of extracting the single is more than or equal to 5 and less than 7	3
Number of times of order extraction is not less than 7	4

In some embodiments, the step "determining the pick-up activity of the target user for the customer service work order in the target game according to the number of pick-up times of the target user" may specifically include: determining the frequency activity score of the target user according to the frequency of bill extraction of the target user and a preset functional relation between the frequency activity score and the frequency of bill extraction; and taking the number activity score of the target user as the order taking activity of the target user for the customer service work order in the target game.

For example, as shown in the following formula (3), formula (3) is a functional relationship between the number of times active score of the user and the number of times of taking bills of the user in the past week, when the number of times of taking bills of the target user in the past week is 5, it may be determined that the number of times active score of the target user is 3, and the number of times active score of the target user is 3 as the taking activity level of the target user for the customer service work order in the target game.

y3 ═ 0.6 x3 formula (3)

In equation (3), y3 represents the number of active times score of the target user, and x3 represents the number of bills of lading within the past week of the user.

In the mode 2, the bill picking activity of the target user aiming at the customer service work order in the target game is determined according to the bill picking time interval of the target user. In this case, step d3 may specifically include: and determining the interval activity score of the target user according to the bill taking time interval of the target user, and taking the interval activity score of the target user as the bill taking activity degree of the target user for the customer service work order in the target game. Wherein the interval activity score is used to indicate a billing interval for the target user.

In some embodiments, the step "determining the pick-up activity of the target user for the customer service work order in the target game according to the pick-up time interval of the target user" may specifically include: determining the interval activity score of the target user according to the bill raising time interval of the target user and a preset mapping relation table between the interval activity score and the bill raising time interval; and taking the interval activity score of the target user as the order taking activity of the target user for the customer service work order in the target game.

For example, as shown in table 4 below, table 4 is a mapping relationship table between the interval activity score of the user and the pick-up time interval of the user, when the pick-up time interval of the target user is 2h, it may be determined that the interval activity score of the target user is 2, and the pick-up activity score of the target user of 2 is used as the pick-up activity level of the target user for the customer service work order in the target game.

TABLE 4

Time interval of bill (unit: h)	Interval activity fraction
		The bill extraction time interval is less than 2	4
2 is less than or equal to the time interval of extracting the bills by less than 5	3
		The time interval between the bill extraction and the bill extraction is more than or equal to 5 and less than 7	2
7 is less than or equal to the bill extraction time interval	1

In some embodiments, the step "determining the pick-up activity of the target user for the customer service work order in the target game according to the pick-up time interval of the target user" may specifically include: determining the interval activity score of the target user according to the bill raising time interval of the target user and a preset functional relation between the interval activity score and the bill raising time interval; and taking the interval activity score of the target user as the order taking activity of the target user for the customer service work order in the target game.

For example, as shown in the following formula (4), the formula (4) is a functional relationship between the interval activity score of the user and the bill raising time interval of the user in the past week, when the bill raising time interval of the target user in the past week is 5h, the interval activity score of the target user may be determined to be 0.8, and the interval activity score of 2 of the target user may be used as the bill raising activity degree of the target user for the customer service work order in the target game.

In equation (4), y4 represents the target user's interval activity score, and x4 represents the user's bill of lading time interval over the past week.

In the mode 3, the pick-up activity of the target user for the customer service work order in the target game is determined according to the pick-up times and the pick-up time interval of the target user, and at this time, the step d3 may specifically include: determining the number activity score of the target user according to the number of bill drawing times of the target user; determining an interval activity score of the target user according to the bill picking time interval of the target user; and taking the weighted sum of the number activity scores of the target users and the interval activity scores of the target users as the order taking activity of the target users for the customer service work orders in the target game.

The number of bill raising times and the bill raising time interval of the target user are taken as examples, and respectively described as follows: 1. the method comprises the steps of determining the bill taking activity of a target user for a customer service work order according to the bill taking times of the target user, 2, determining the bill taking activity of the target user for the customer service work order according to the bill taking time interval of the target user, and 3, determining the bill taking activity of the target user for the customer service work order according to the bill taking times and the bill taking time interval of the target user. It is understood that, approximately, the bill lifting activity of the target user for the customer service work order may also be determined further in combination with other bill lifting factors, such as bill lifting frequency.

By acquiring the historical submission information of the target user for the customer service work order, such as the number of times of taking the order, the time interval of taking the order and the like in the target game, the order taking activity of the target user for the customer service work order in the target game can be reflected more truly and comprehensively, accurate data basis is provided for determining the activity of the target user in the target game according to the order taking activity of the target user for the customer service work order in the target game subsequently, accurate data basis is further provided for determining the processing sequence of the target customer service work order according to the activity of the target user in the target game subsequently, and the timeliness of processing the customer service work order of a user with high activity and high processing speed requirement is improved to a certain extent.

103. And acquiring the liveness of other users in the target game.

The determination method of the liveness of the other users is similar to that of the target user, and for simplifying the description, the process of acquiring the liveness of the other users is not repeated here.

104. And determining the processing sequence of the target customer service work order in all the to-be-processed customer service work orders of the target game based on the liveness of other users in the target game and the liveness of the target user.

All pending customer service work orders may be pending customer service work orders generated in the target game within the last period, such as the last 2 hours. All the to-be-processed customer service work orders can also be generated in the target game by the current time point.

Specifically, after determining the activity of the target user and the activity of other users, sequencing all to-be-processed customer service work orders according to the activity of the users from high to low; and then, sequencing the target customer service work order in all the to-be-processed customer service work orders as a processing sequence of the target customer service work order.

After the processing sequence of the target customer service work order is determined, the target customer service work order is distributed to corresponding customer service personnel according to the processing sequence so as to finish solving the request of the target user in the target game.

In the embodiment of the application, the processing sequence of the target customer service work order in all the customer service work orders to be processed is determined based on the activity degrees of other users in the target game and the activity degree of the target user, so that the processing timeliness of the work orders of users with high activity degree such as games and bill lifts can be aimed at, the sorting and distribution processing which is only dependent on the submission time sequence of the work orders or the paid member level of a player is avoided, and the problem of low work order processing speed of the users with high activity degree and high work order processing speed requirement is further avoided; the time delay of the user with high activity for waiting for the customer service work order processing is reduced, and the game experience of the user with high activity is improved.

In some scenes, such as the low peak period of the bill picking, generally, the sorting and the distribution processing are carried out according to the submitting time of the work order, so that the time delay of the user with high activity waiting for processing the customer service work order is not high, and the influence on the user game with high activity is not large; therefore, in some embodiments, when the current bill of lading peak period is detected, the allocation processing is carried out on the to-be-processed customer service work orders according to the processing sequence of the to-be-processed customer service work orders determined by the activity of the user in the target game.

That is, in some embodiments of the present application, after step 104, further comprising: detecting whether the current time is in the bill of lading peak time of the customer service work order; and when the current bill of lading work order is detected to be in the bill of lading peak time, distributing the target customer service work order according to the processing sequence. When the fact that the customer service work orders are not in the bill lifting peak time period is detected, the target customer service work orders are distributed according to a default sequence, for example, according to the order of the submitting time of the customer service work orders.

The method comprises the steps of obtaining a customer service order, judging whether the customer service order is in a bill lifting peak period or not, and judging whether the customer service order is in the bill lifting peak period or not according to the bill lifting peak period. The following are exemplified:

(1) when the policy for determining a peak of a bill of lading is a policy for determining a number of bills of lading, the step of "detecting whether the current peak of a bill of lading is in a peak time of a bill of service" may specifically include: acquiring the total number of all customer service work orders to be processed; when the total number is larger than a preset number threshold value, determining the bill of lading peak time period of the customer service work order; and when the total number is less than or equal to a preset number threshold, determining that the customer service order is not in the bill of lading peak period currently.

For example, the preset number threshold is 50, and if the number of all to-be-processed customer service work orders is 60 by obtaining and counting all to-be-processed customer service work orders in the target game, it is determined that the current customer service work order is in the bill-taking peak period. And if the number of all the to-be-processed customer service work orders is 10 by obtaining and counting all the to-be-processed customer service work orders in the target game, determining that the current customer service work orders are not in the bill picking peak period of the customer service work orders.

The preset number threshold is only an example, and a specific value of the preset number threshold may be specifically adjusted according to an actual service requirement, which is not limited to this.

(2) When the policy for determining a peak of a bill of lading is a policy for determining a peak of a bill of lading based on the processing duration of the bill of lading, the step of "detecting whether the current peak of a bill of lading is in the peak of a bill of lading" may specifically include: acquiring the expected processing time of all the customer service work orders to be processed; when the estimated processing time is greater than a preset time threshold, determining the current bill of lading peak time at which the customer service work order is located; and when the estimated processing time is less than or equal to a preset time threshold, determining that the current time is not in the bill of lading peak time of the customer service work order.

For example, the preset time threshold is 30min, and if the estimated processing time of all the to-be-processed customer service work orders is 60min by obtaining and counting all the to-be-processed customer service work orders in the target game, the current bill picking peak time of the customer service work orders is determined. And if the expected processing time of all the to-be-processed customer service work orders is 10min by obtaining and counting all the to-be-processed customer service work orders in the target game, determining that the current time is not in the bill picking peak period of the customer service work orders.

The preset time length threshold is only an example, and a specific value of the preset time length threshold may be specifically adjusted according to an actual service requirement, which is not limited to this.

In some embodiments, the step of obtaining the expected processing time of all the customer service orders to be processed may specifically include: acquiring work order information of all to-be-processed customer service work orders, wherein the work order information comprises work order types, work order problem numbers, problem time consumption or work order customer service number; and determining the predicted processing time according to the work order type, the work order problem number, the problem time consumption or the work order customer service number.

The work order type is used for indicating the problem type of the customer service work order to be processed, and the work order type can be a recharging problem type, an interface problem type and the like.

The work order problem number refers to the number of problems in the customer service work order to be processed.

The problem time duration refers to the time duration required to handle the problem in the customer service work order to be processed.

The number of the work order customers is the number of all the customers who service the work order.

For example, the expected processing time duration of all pending customer service work orders is determined according to the work order type of the pending customer service work order. At this time, the step of "obtaining the expected processing time of all the customer service work orders to be processed" may specifically include: determining the processing time length of each customer service work order to be processed according to the preset processing time length of each work order type; and according to the processing time length of each customer service order to be processed, counting the predicted processing time length of all the customer service orders to be processed.

For another example, the expected processing time of all the pending customer service work orders is determined according to the number of work order problems of the pending customer service work orders. At this time, the step of "obtaining the expected processing time of all the customer service work orders to be processed" may specifically include: counting the number of work order problems of all the customer service work orders to be processed; and calculating the predicted processing time of all the to-be-processed customer service work orders according to the work order problem number of all the to-be-processed customer service work orders.

Furthermore, the predicted processing time of all the work orders to be processed can be determined by combining two or more of the work order type, the work order problem number, the problem time consumption and the work order customer service number.

(3) When the policy for determining a peak of a bill of lading includes a policy for determining a processing duration of a bill of lading and a policy for determining a number of bills of lading, the step of "detecting whether the current peak of a bill of lading is in a peak period of a customer service work order" may specifically include: and when the total number of all the to-be-processed customer service work orders is greater than a preset number threshold and the expected processing time is greater than a preset time threshold, determining that the current customer service work order is in the bill-picking peak period of the customer service work orders. And when the total number of all the to-be-processed customer service work orders is smaller than or equal to a preset number threshold or the expected processing time length is smaller than or equal to a preset time length threshold, determining that the to-be-processed customer service work orders are not in the bill picking peak period of the customer service work orders currently.

And by detecting whether the current customer service work order is in the bill pick-up peak time, when the current customer service work order pick-up peak time is detected, the to-be-processed customer service work orders are distributed and processed according to the processing sequence of the to-be-processed customer service work orders determined by the activity of the user in the target game. When the fact that the user does not currently exist in the bill picking peak time period of the customer service work order, namely the fact that the user does not currently exist in the bill picking peak time period is detected, the processing is sorted and distributed according to the submitting time of the work order, on one hand, the time delay of the user with high activity degree for waiting for processing the customer service work order is not high, and the influence on the user game with high activity degree is not large; on the other hand, the time delay of waiting for processing the customer service work order by the user with low activity can be relieved to a certain extent.

Furthermore, the processing sequence of the target customer service work order in all the to-be-processed customer service work orders can be determined by combining the activity of the target user and the order taking time of the target customer service work order. That is, in some embodiments, step 101 may further include: determining the sequence of the liveness of the target user in the liveness of the users of the target game based on the liveness of other users in the target game and the liveness of the target user; determining an initial sequence of the target customer service work orders of the target users in all the customer service work orders to be processed based on the sequence; obtaining the bill-taking time of the target customer service work order; obtaining the bill-drawing time of all the customer service work orders to be processed; and adjusting the initial sequence of the target customer service work order in all the to-be-processed customer service work orders based on the order-picking time of all the to-be-processed customer service work orders and the order-picking time of the target customer service work order to obtain the processing sequence of the target customer service work order in all the to-be-processed customer service work orders.

The initial sequence refers to a sequencing serial number of the target user obtained after sequencing the target customer service work order according to the activity degrees of the corresponding users from high to low based on the activity degrees of other users in the target game and the activity degree of the target user.

Specifically, firstly, based on the liveness of other users in the target game and the liveness of the target user, sequencing all to-be-processed customer service work orders according to the liveness of the corresponding users from high to low to obtain a first sequence; and taking the sequencing serial number of the customer service work order to be processed by the target user in the first sequence as the initial sequence of the target user. Then, obtaining the bill raising time of the target user in the target game; calculating the interval duration of the bill raising time and the current time of the target user in the target game as the waiting duration of the target user; if the waiting time of the target user is longer than the preset waiting time, the initial sequence of the target user is adjusted to obtain the processing sequence of the target customer service work order in all the customer service work orders to be processed, so that the sequencing sequence number of the target user is earlier, the situation that the customer service work orders to be processed of users with low activity are in the peak of order picking up is avoided, and the customer service work orders to be processed of the users with low activity cannot be processed for a long time.

For example, all pending customer service work orders include: work orders 1, 2, 3, 4, work orders 1, 2, 3, 4 are customer service work orders to be processed by user A, B, C, D in the target game, respectively. The liveness of the user A, B, C, D in the target game is 10 points, 20 points, 15 points, 12 points, respectively, where a higher score represents a higher liveness. And according to the activity of the corresponding user from high to low, for all the to-be-processed customer service work orders: the work orders 1, 2, 3, 4 are sequenced to obtain a first sequence: work orders 2, 3, 4 and 1. The initial sequence of the target user such as the user A is 4 th, because the bill-taking time of the target user is 10:00 at 1 month and 1 day at 2021 year, 1 month and 1 day at 14:00 until the current time is 2021 year, and the waiting time 4h of the target user is longer than the preset waiting time such as 3h, the initial sequence of the user A is adjusted, so that the target customer service work order is 1 st in all the customer service work orders to be processed, and the customer service work orders to be processed of the user A are processed in time for a long time.

In order to better understand the work order processing method in the game according to the embodiment of the present application, a specific example is described below, please refer to fig. 3, fig. 3 is an exemplary illustration of the work order distribution process provided in the embodiment of the present application, and the method described in the above embodiment will be described in further detail below.

As shown in fig. 4, fig. 4 is a schematic view of a scene of a work order processing system in a game provided in an embodiment of the present application, where the work order processing system in the game includes a target game server and a plurality of user game terminals. In this example, a target game server is used as an execution subject, the target game server may be connected to a game terminal used by a user for a target game, and the user game terminal may transmit data such as an online time of the user, a login frequency, a number of completed tasks, a number of copies passed, and a money acquisition number to the target game server.

It should be noted that the scene schematic diagram of the in-game work order processing system shown in fig. 1 is only an example, and the in-game work order processing system and the scene described in the embodiment of the present application are for more clearly illustrating the technical solution of the embodiment of the present application, and do not form a limitation on the technical solution provided in the embodiment of the present application.

As shown in fig. 2, the user game terminal may further receive request content input by the user based on the user interaction interface of the target game, and generate a to-be-processed customer service order of the user according to the request content input by the user, and identity information such as an account number of the user, a game server number, and a unique role identifier. And uploading the generated customer service order to be processed of the user to a target game server.

With continuing reference to fig. 4 and 5, fig. 5 is a schematic flow chart illustrating the determination of liveness of a user in a target game provided in an embodiment of the present application. When the target game server starts to process all to-be-processed customer service work orders in the target game, firstly, all to-be-processed customer service work orders in the target game until the current time are obtained.

Then, as shown in fig. 5, the identity information of each user is extracted from each customer service order to be processed; according to the identity information of each user, inquiring historical login conditions such as online time, login frequency and the like of the user in the last 7 days, historical game results such as task completion number, copy passing number, gold coin acquisition number and the like, and historical submission information aiming at customer service work orders such as order taking times, order taking time intervals and the like; and calculating the activity of each user in the target game according to the historical login condition, the historical game result and the historical submitted information aiming at the customer service work order of the user within the last 7 days. And sequencing all to-be-processed customer service work orders in the target game until the current time according to the liveness from high to low.

And finally, sequentially distributing the to-be-processed customer service work orders to the customer service staff according to the sequence of all the to-be-processed customer service work orders so that the customer service staff can timely process the request content in the to-be-processed customer service work orders.

In order to better implement the method, the embodiment of the present application further provides a work order processing apparatus in a game, where the work order processing apparatus in the game may be specifically integrated in an electronic device, for example, a computer device, and the computer device may be a terminal, a server, or the like.

The terminal can be a mobile phone, a tablet computer, an intelligent Bluetooth device, a notebook computer, a personal computer and other devices; the server may be a single server or a server cluster composed of a plurality of servers.

For example, in the present embodiment, a work order processing device in a game is specifically integrated in a smart phone as an example, and the method in the present embodiment is described in detail.

For example, as shown in fig. 6, the in-game work order processing apparatus 600 may include a first acquisition unit 601, a second acquisition unit 602, a third acquisition unit 603, and a processing unit 604, as follows:

first acquisition unit 601.

The first obtaining unit 601 may be configured to obtain a target customer service work order to be processed by a target user in a target game, where the target customer service work order is used to solve a request of the target user in the target game.

(ii) a second acquisition unit 602.

A second acquisition unit operable to acquire the liveness of the target user in the target game;

(iii) a third acquisition unit 603.

The third acquisition unit can be used for acquiring the liveness of other users in the target game;

(IV) a processing unit 604.

The processing unit 604 may be configured to determine a processing order of the target customer service work order in all to-be-processed customer service work orders of the target game based on the liveness of other users in the target game and the liveness of the target user.

In some embodiments, the second obtaining unit 602 is specifically configured to:

acquiring the game activity of the target user in the target game;

acquiring identity information of the target user in the target game;

In some embodiments, the in-game work order processing apparatus 600 further includes an allocating unit (not shown in the figure), and after determining the processing sequence steps of the target customer service work order in all the to-be-processed customer service work orders of the target game based on the liveness of other users in the target game and the liveness of the target user, the allocating unit is specifically configured to:

In some embodiments, the allocation unit is specifically configured to:

In some embodiments, the processing unit 604 is specifically configured to:

obtaining the bill-taking time of the target customer service work order;

As can be seen from the above, the work order processing apparatus 600 in the game of the present embodiment may obtain, by the first obtaining unit 601, a target customer service work order to be processed by a target user in a target game, where the target customer service work order is used to solve a request of the target user in the target game; acquiring, by a second acquiring unit 602, liveness of the target user in the target game; acquiring liveness of other users in the target game by a third acquiring unit 603; determining, by the processing unit 604, a processing order of the target customer service work order among all pending customer service work orders of the target game based on the liveness of other users in the target game and the liveness of the target user. Therefore, the processing sequence of the target customer service work orders to be processed by the target users can be determined based on the liveness of the target users in the target game, and the customer service work orders of the target users with high liveness are guaranteed to be processed preferentially, so that the scheme can improve the processing timeliness of the work orders with high processing speed requirements in the target game.

Correspondingly, the embodiment of the present application further provides a Computer device, where the Computer device may be a terminal, and the terminal may be a terminal device such as a smart phone, a tablet Computer, a notebook Computer, a touch screen, a game machine, a Personal Computer (PC), a Personal Digital Assistant (PDA), and the like. As shown in fig. 7, fig. 7 is a schematic structural diagram of a computer device according to an embodiment of the present application. The computer apparatus 700 includes a processor 701 having one or more processing cores, a memory 702 having one or more computer-readable storage media, and a computer program stored on the memory 702 and executable on the processor. The processor 701 is electrically connected to the memory 702. Those skilled in the art will appreciate that the computer device configurations illustrated in the figures are not meant to be limiting of computer devices and may include more or fewer components than those illustrated, or some components may be combined, or a different arrangement of components.

The processor 701 is a control center of the computer device 700, connects various parts of the entire computer device 700 using various interfaces and lines, performs various functions of the computer device 700 and processes data by running or loading software programs and/or modules stored in the memory 702, and calling data stored in the memory 702, thereby monitoring the computer device 700 as a whole.

In the embodiment of the present application, the processor 701 in the computer device 700 loads instructions corresponding to processes of one or more application programs into the memory 702, and the processor 701 executes the application program stored in the memory 702, so as to implement various functions as follows:

acquiring the liveness of the target user in the target game;

acquiring the liveness of other users in the target game;

The above operations can be implemented in the foregoing embodiments, and are not described in detail herein.

Optionally, as shown in fig. 7, the computer device 700 further includes: a touch display screen 703, a radio frequency circuit 704, an audio circuit 705, an input unit 706, and a power supply 707. The processor 701 is electrically connected to the touch display screen 703, the radio frequency circuit 704, the audio circuit 705, the input unit 706, and the power source 707. Those skilled in the art will appreciate that the computer device configuration illustrated in FIG. 7 does not constitute a limitation of computer devices, and may include more or fewer components than those illustrated, or some components may be combined, or a different arrangement of components.

The touch display screen 703 may be used to display a graphical user interface and receive operation instructions generated by a user acting on the graphical user interface. The touch display screen 703 may include a display panel and a touch panel. The display panel may be used, among other things, to display information entered by or provided to a user and various graphical user interfaces of the computer device, which may be made up of graphics, text, icons, video, and any combination thereof. Alternatively, the Display panel may be configured in the form of a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like. The touch panel may be used to collect touch operations of a user on or near the touch panel (for example, operations of the user on or near the touch panel using any suitable object or accessory such as a finger, a stylus pen, and the like), and generate corresponding operation instructions, and the operation instructions execute corresponding programs. Alternatively, the touch panel may include two parts, a touch detection device and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts the touch information into touch point coordinates, sends the touch point coordinates to the processor 701, and can receive and execute commands sent by the processor 701. The touch panel may cover the display panel, and when the touch panel detects a touch operation thereon or nearby, the touch panel transmits the touch operation to the processor 701 to determine the type of the touch event, and then the processor 701 provides a corresponding visual output on the display panel according to the type of the touch event. In the embodiment of the present application, the touch panel and the display panel may be integrated into the touch display screen 703 to realize input and output functions. However, in some embodiments, the touch panel and the touch panel can be implemented as two separate components to perform the input and output functions. That is, the touch display screen 703 can also be used as a part of the input unit 706 to implement an input function.

The radio frequency circuit 704 may be used for transceiving radio frequency signals to establish wireless communication with a network device or other computer device through wireless communication, and for transceiving signals with the network device or other computer device.

Audio circuitry 705 may be used to provide an audio interface between a user and a computer device through speakers and microphones. The audio circuit 705 may transmit the electrical signal converted from the received audio data to a speaker, and convert the electrical signal into a sound signal for output; on the other hand, the microphone converts the collected sound signal into an electrical signal, which is received by the audio circuit 705 and converted into audio data, which is then processed by the output processor 701 and transmitted to, for example, another computer device via the radio frequency circuit 704, or output to the memory 702 for further processing. The audio circuit 705 may also include an earbud jack to provide communication of a peripheral headset with the computer device.

The input unit 706 may be used to receive input numbers, character information, or user characteristic information (e.g., fingerprint, iris, facial information, etc.), and generate keyboard, mouse, joystick, optical, or trackball signal inputs related to user settings and function control.

The power supply 707 is used to power the various components of the computer device 700. Optionally, the power supply 707 may be logically connected to the processor 701 through a power management system, so as to implement functions of managing charging, discharging, power consumption management, and the like through the power management system. The power supply 707 may also include any component of one or more dc or ac power sources, recharging systems, power failure detection circuitry, power converters or inverters, power status indicators, and the like.

Although not shown in fig. 7, the computer device 700 may further include a camera, a sensor, a wireless fidelity module, a bluetooth module, etc., which are not described in detail herein.

In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.

As can be seen from the above, the computer device provided in this embodiment can determine the processing sequence of the target customer service work order in all the customer service work orders to be processed based on the liveness of other users in the target game and the liveness of the target user, and can avoid the problem of low work order processing speed of users with high liveness who simply rely on the order of submission time of the work orders or the paid member level of the player to sort and distribute the work orders for users with high liveness such as games and bill lifts; the time delay of the user with high activity for waiting for the customer service work order processing is reduced, and the game experience of the user with high activity is improved.

It will be understood by those skilled in the art that all or part of the steps of the methods of the above embodiments may be performed by instructions or by associated hardware controlled by the instructions, which may be stored in a computer readable storage medium and loaded and executed by a processor.

To this end, the present application provides a computer-readable storage medium, in which a plurality of computer programs are stored, and the computer programs can be loaded by a processor to execute the steps in the work order processing method in any game provided by the present application. For example, the computer program may perform the steps of:

acquiring the liveness of the target user in the target game;

acquiring the liveness of other users in the target game;

Wherein the storage medium may include: read Only Memory (ROM), Random Access Memory (RAM), magnetic or optical disks, and the like.

Since the computer program stored in the storage medium can execute the steps in the work order processing method in any game provided in the embodiment of the present application, the beneficial effects that can be achieved by the work order processing method in any game provided in the embodiment of the present application can be achieved, for details, see the foregoing embodiment, and are not described herein again.

The method, the device, the storage medium and the computer device for processing the work order in the game provided by the embodiment of the application are described in detail, a specific example is applied in the description to explain the principle and the implementation of the application, and the description of the embodiment is only used for helping to understand the method and the core idea of the application; meanwhile, for those skilled in the art, according to the idea of the present application, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present application.

Claims

1. A work order processing method in a game is characterized by comprising the following steps:

acquiring the liveness of the target user in the target game;

acquiring the liveness of other users in the target game;

2. The in-game work order processing method of claim 1, wherein said obtaining the liveness of the target user in the target game comprises:

acquiring the game activity of the target user in the target game;

3. The in-game work order processing method of claim 2, wherein the obtaining of the game liveness of the target user in the target game comprises:

acquiring identity information of the target user in the target game;

4. The in-game work order processing method of claim 2, wherein the obtaining of the pick-up order activity of the target user for customer service work orders in the target game comprises:

acquiring identity information of the target user in the target game;

5. The in-game work order processing method of claim 1, wherein, after determining a processing order of the target customer service work order among all the pending customer service work orders of the target game based on the liveness of the other users in the target game and the liveness of the target user, further comprising:

6. The in-game work order processing method of claim 5, wherein the detecting whether or not the present time is in a bill of lading peak period of the customer service work order comprises:

7. The in-game work order processing method of claim 5, wherein the detecting whether or not the present time is in a bill of lading peak period of the customer service work order comprises:

8. The in-game work order processing method of claim 7, wherein said obtaining the expected processing duration of all of the customer service work orders to be processed comprises:

9. The in-game work order processing method of any one of claims 1 to 8, wherein the determining of the processing order of the target customer service work order in all the pending customer service work orders of the target game based on the liveness of other users in the target game and the liveness of the target user comprises:

obtaining the bill-taking time of the target customer service work order;

10. An in-game work order processing apparatus, comprising:

11. A terminal comprising a processor and a memory, said memory storing a plurality of instructions; the processor loads instructions from the memory to perform the steps of the in-game work order processing method of any of claims 1 to 9.

12. A computer readable storage medium storing a plurality of instructions adapted to be loaded by a processor to perform the steps of the method for processing a work order in a game according to any one of claims 1 to 9.