CN109711734A - Questionnaire distribution method, system, storage medium and electronic equipment - Google Patents
Questionnaire distribution method, system, storage medium and electronic equipment Download PDFInfo
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- CN109711734A CN109711734A CN201811624342.5A CN201811624342A CN109711734A CN 109711734 A CN109711734 A CN 109711734A CN 201811624342 A CN201811624342 A CN 201811624342A CN 109711734 A CN109711734 A CN 109711734A
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Abstract
The present invention provides a kind of questionnaire distribution method, system, storage medium and electronic equipment, described problem list distribution method and comprises determining that the type and priority of questionnaire in task pool；Obtain the essential information of candidate research and development account；The essential information includes the total work order amount and total duration of the candidate processed the type questionnaire of research staff indicated by each candidate research and development account；The matching degree of each candidate research staff and the type questionnaire are determined based on the essential information；The some problem that the candidate research staff is divided into corresponding different priorities is handled into group based on the matching degree.The present invention passes through the type and priority for determining questionnaire in task pool, and the total work order amount and total duration of the processed the type questionnaire of each candidate research staff determine the matching degree of each candidate research staff and the type questionnaire, to which questionnaire is distributed to suitable research staff according to the matching degree, the treatment effeciency of problem can be significantly improved.
Description
Technical field
The present invention relates to field of computer technology more particularly to a kind of questionnaire distribution method, system, storage medium and electricity
Sub- equipment.
Background technique
Currently, the process of transaction platform processing problem is substantially are as follows: if client is encountered during using client software
Problem, can be problem feedback to company's customer service.When customer service can not answer the problem, customer service can continue problem to feed back to company
Technical support personnel, technical support personnel will use Microsoft Excel to problem carry out taxonomic revision.As technical support personnel
When can not answer the problem, (such as nail nail group) problem can be continued to feed back to the research and development that the same day is responsible for answering questions in communication software
Personnel.The occurrence cause of problem, solution can be organized into EXCEL table by research staff.Relevant person in charge can be when specific
Between special time period problem encountered is analyzed, and be organized into report.In the process, customer service, business personnel, research and development
It is difficult to keep being closely connected between personnel, it has not been convenient to the progress of timely tracking problem.It geo-statistic research staff can not solve very well
The certainly time spent by problem, it is difficult to feed back research staff's problem-solving ability out.
As the above analysis, the prior art fails to be directed to the energy that research staff solves the problems, such as based on historical problem forms data
Power is modeled, and can not accomplish that the urgency level according to problem, problem types etc. distribute to appropriate personnel so that problem obtains
Quickly and efficiently solve, it is also difficult to the workload of each research staff of dynamic statistics, with reasonable distribution task.
Summary of the invention
For the problems of the prior art, the purpose of the present invention is to provide a kind of questionnaire distribution methods, system, storage
Questionnaire is distributed to suitable research staff by medium and electronic equipment, improves the treatment effeciency of problem.
According to an aspect of the present invention, a kind of questionnaire distribution method is provided, described problem list distribution method includes:
Determine the type and priority of questionnaire in task pool；
The essential information of candidate research and development account is obtained, the essential information includes indicated by each candidate research and development account
The total work order amount and total duration of the candidate processed the type questionnaire of research staff；
The matching degree of each candidate research staff and the type questionnaire are determined based on the essential information；
The some problem that the candidate research staff is divided into corresponding different priorities is handled into group based on the matching degree；
The mesh of the corresponding priority is determined from some problem processing group according to the priority of described problem list
Mark issue handling group；
Select research staff to handle described problem list from target problem processing group.
In one embodiment of the present invention, include: before the step of essential information for obtaining candidate research and development account
Candidate research and development account, the candidate research and development people of each candidate research and development account instruction one are determined based on the type of described problem list
Member, and the candidate research staff handles total work order amount of the type questionnaire not less than the first preset threshold.
In one embodiment of the present invention, the step of essential information for obtaining candidate research and development account includes:
Determine the handling duration of the processed each questionnaire of the type；
The problem of being not less than the second preset threshold based on handling duration singly calculates total work order amount and total duration.
In one embodiment of the present invention, described that each candidate research staff and the type are determined based on the essential information
The step of matching degree of questionnaire includes:
Determine that each candidate research staff handles the average duration of the type questionnaire according to total work order amount and total duration；
It is at least ranked up by each candidate research staff of the average duration to processing the type questionnaire, according to described
The sequence of sequence determines the matching degree of each candidate research staff and the type questionnaire.
In one embodiment of the present invention, described to determine each candidate research staff according at least to the average duration and be somebody's turn to do
The step of matching degree of type problem list includes:
Using the average duration as the first sequence element for determining the matching degree；The identical mean time if it exists
It is long, then using corresponding total work order amount as the second sequence element for determining the matching degree；If the average duration and corresponding
Total work order amount is all the same, then with the variance of the handling duration of each questionnaire of the processed the type of corresponding candidate research staff
Third sequence element as the determination matching degree.
In one embodiment of the present invention, described to select research staff to handle from target problem processing group
Include: after the step of described problem list
The processing scheme deposit self-checking system of described problem list is updated to the knowledge base of the self-checking system.
In one embodiment of the present invention, before in the determining task pool the step of type and priority of questionnaire
Include:
Self-checking system receives and automatically processes subproblem；
The problem of self-checking system is failed processing sort out and distributed in the form of questionnaire to task pool.
According to another aspect of the present invention, a kind of questionnaire distribution system is provided, described problem list distribution system includes:
First determining module, to determine the type and priority of questionnaire in task pool；
Module is obtained, to obtain the essential information of candidate research and development account；The essential information includes that each candidate grinds
Send out the total work order amount and total duration of the candidate processed the type questionnaire of research staff indicated by account；
Second determining module, to determine of each candidate research staff and the type questionnaire based on the essential information
With degree；
Grouping module, the candidate research staff is divided into the several of corresponding different priorities based on the matching degree
Issue handling group；
Third determining module determines one to the priority according to described problem list from some problem processing group
The target problem of the corresponding priority handles group；
Selecting module, to select research staff to handle described problem list from target problem processing group.
According to another aspect of the invention, a kind of storage medium is provided, is stored with computer program on the storage medium,
The computer program executes the step in questionnaire distribution method as described above when being run by processor.
According to another aspect of the invention, a kind of electronic equipment is provided, the electronic equipment includes:
Processor；
Storage medium is stored thereon with computer program, executes such as when the computer program is run by the processor
Step in upper described problem list distribution method.
The present invention pass through determine in task pool the type and priority of questionnaire and each candidate research staff is processed should
The total work order amount and total duration of type problem list determine the matching degree of each candidate research staff and the type questionnaire, thus according to
Questionnaire is distributed to suitable research staff by the matching degree, can significantly improve the treatment effeciency of problem.
Detailed description of the invention
Upon reading the detailed description of non-limiting embodiments with reference to the following drawings, other feature of the invention,
Objects and advantages will become more apparent upon.
Fig. 1 is the flow chart of questionnaire distribution method in one embodiment of the invention.
Fig. 2 is the flow chart of questionnaire distribution method in another embodiment of the present invention.
Fig. 3 is the structural schematic diagram of questionnaire distribution system in one embodiment of the invention.
Fig. 4 is the structural schematic diagram of questionnaire distribution system in another embodiment of the present invention.
Fig. 5 is the structural schematic diagram of computer readable storage medium in one embodiment of the invention.And
Fig. 6 is the structural schematic diagram of electronic equipment in one embodiment of the invention.
Specific embodiment
Example embodiment is described more fully with reference to the drawings.However, example embodiment can be with a variety of shapes
Formula is implemented, and is not understood as limited to example set forth herein；On the contrary, thesing embodiments are provided so that the disclosure will more
Fully and completely, and by the design of example embodiment comprehensively it is communicated to those skilled in the art.Described feature, knot
Structure or characteristic can be incorporated in any suitable manner in one or more embodiments.
In addition, attached drawing is only the schematic illustrations of the disclosure, it is not necessarily drawn to scale.Identical attached drawing mark in figure
Note indicates same or similar part, thus will omit repetition thereof.Some block diagrams shown in the drawings are function
Energy entity, not necessarily must be corresponding with physically or logically independent entity.These function can be realized using software form
Energy entity, or these functional entitys are realized in one or more hardware modules or integrated circuit, or at heterogeneous networks and/or place
These functional entitys are realized in reason device system and/or micro controller system.
In order to solve the deficiencies in the prior art, according to an aspect of the present invention, a kind of questionnaire distribution method, Fig. 1 are provided
It is the flow chart of questionnaire distribution method in one embodiment of the invention.As shown in Figure 1, described problem list distribution method includes:
S110, the type and priority for determining questionnaire in task pool.
Specifically, the type of described problem list can be divided into network problem, design problem, traffic issues etc..It is described excellent
First grade can be set according to actual needs.
S120, the essential information for obtaining candidate research and development account.The essential information includes each candidate research and development account institute
The total work order amount and total duration of the processed the type questionnaire of the candidate research staff of instruction.
In one embodiment of the present invention, the step of essential information for obtaining the candidate research and development account includes:
Determine the handling duration of the processed each questionnaire of the type.
The problem of being not less than a preset threshold based on handling duration singly calculates total work order amount and total duration.It is described default
Threshold value can be set according to the average treatment duration of different type questionnaire.For example, it is assumed that system bugs class questionnaire is averaged
Handling duration is 1.5 hours, then the preset threshold can be set as 1 hour for such questionnaire.That is, to processing
System bugs class questionnaire of the duration lower than 1 hour refuses the total work order amount and total duration that are included in such questionnaire.
S130, the matching degree that each candidate research staff and the type questionnaire are determined based on the essential information.The present invention
Related data based on historical problem list is modeled for research staff's problem-solving ability, can be accomplished according to problem
Urgency level, problem types etc. distribute to appropriate personnel so that problem is quickly and efficiently solved.
In one embodiment of the present invention, described that each candidate research staff and the type are determined based on the essential information
The step of matching degree of questionnaire includes:
Determine that each candidate research staff handles the average duration of the type questionnaire according to total work order amount and total duration.
It is at least ranked up by each candidate research staff of the average duration to processing the type questionnaire, according to the suitable of the sequence
Sequence determines the matching degree of each candidate research staff and the type questionnaire.
Furthermore, described to determine each candidate research staff and the type questionnaire according at least to the average duration
The step of matching degree includes: using the average duration as the first sequence element for determining the matching degree.It is identical if it exists
The average duration, then using corresponding total work order amount as the second sequence element for determining the matching degree.If the mean time
Long and corresponding total work order amount is all the same, then with the processing of each questionnaire of the processed the type of corresponding candidate research staff
The variance of duration is as the third sequence element for determining the matching degree.In other words, in a specific embodiment, first by flat
Equal duration is from small to large ranked up each candidate research staff, when there are the identical average duration, then presses total work order
Amount is from small to large ranked up the candidate research staff of identical average duration, when the average duration and corresponding total work order
When measuring all the same, by each questionnaire of the processed the type of candidate research staff handling duration variance from big to small to phase
With average duration and the candidate research staff of identical total work order amount be ranked up.
S140, some problem that the candidate research staff is divided into corresponding different priorities is handled based on the matching degree
Group.
For example, the candidate research staff of preceding N% is divided into corresponding highest priority by the collating sequence in step S130
Issue handling group；The problem of candidate research staff of rear M% is divided into corresponding lowest priority handles group；By remaining candidate
Research staff is divided into the problem of corresponding normal priority and handles group.N, M is all the constant greater than zero.Above is only schematic
Ground describes the embodiment of the present invention, and the present invention is not limited thereto, for example, the value of the division of different issue handlings group, N, M
Deng all within protection scope of the present invention.
S150, the corresponding priority is determined from some problem processing group according to the priority of described problem list
Target problem handle group.
S160, select research staff to handle described problem list from target problem processing group.
Further, it if the duration that selected research staff handles this questionnaire is more than the scheduled time, is ground to this
Hair personnel issue prompt.If the research staff does not handle within a new scheduled time complete yet, again by this questionnaire
It is put into task pool and carries out sub-distribution again.In practical applications, can be according to the type and formation time determination of this questionnaire
It is reentered into task pool again after no promotion priority.Based on historical problem forms data for research staff's problem-solving ability into
Row modeling, can accomplish that the urgency level according to problem, problem types etc. distribute to appropriate personnel so that problem obtains quickly
Efficiently solve, it can be with the workload of each research staff of dynamic statistics, with reasonable distribution task.
The present invention pass through determine in task pool the type and priority of questionnaire and each candidate research staff is processed should
The total work order amount and total duration of type problem list determine the matching degree of each candidate research staff and the type questionnaire, thus according to
Questionnaire is distributed to suitable research staff by the matching degree, can significantly improve the treatment effeciency of problem.
The present invention also provides another questionnaire distribution method, Fig. 2 is questionnaire distribution side in another embodiment of the present invention
The flow chart of method.As shown in Fig. 2, described problem list distribution method includes:
S210, self-checking system receive and automatically process subproblem.The self-checking system is equipped with knowledge base, the knowledge base
Processing scheme comprising settled questionnaire in history, therefore, the self-checking system can be carried out to the problem of entrance wherein
Filtering.
S220, by the self-checking system fail processing the problem of carry out sort out and distributed in the form of questionnaire to task
Pond.
S230, the type and priority for determining questionnaire in task pool.The type and priority of described problem list are according to reality
Border encounters problems determination, and the present invention not limits, and few examples illustrate that details are not described herein again in previous embodiment.
S240, the determining candidate research and development account of type based on described problem list, each candidate research and development account indicate that one is candidate
Research staff, the candidate research staff handle total work order amount of the type questionnaire not less than the first preset threshold.That is, root
The research staff for handling this questionnaire is preselected according to the type of described problem list, to processed the type questionnaire
Total work order amount is lower than the research staff of the first preset threshold not as the candidate research staff for handling this questionnaire.Described first
The type of the questionnaire, the processed quantity of such questionnaire and each processed questionnaire can be considered in the determination of preset threshold
Distribution between each research staff.
S250, the essential information for obtaining the candidate research and development account.The essential information includes each candidate research and development account
The total work order amount and total duration of the processed the type questionnaire of candidate research staff indicated by number.Furthermore, described to obtain
The step of taking the essential information of the candidate research and development account comprises determining that the handling duration of the processed each questionnaire of the type.
The problem of being not less than the second preset threshold based on handling duration singly calculates total work order amount and total duration.The second default threshold
The explanation of value is identical as the meaning of preset threshold described in previous embodiment, and details are not described herein again.
S260, the matching degree that each candidate research staff and the type questionnaire are determined based on the essential information, and according to
The some problem that the candidate research staff is divided into corresponding different priorities is handled group by the matching degree.At each described problem
Research staff is contained at least one in reason group.
S270, the corresponding priority is determined from some problem processing group according to the priority of described problem list
Target problem handle group.
S280, select research staff to handle described problem list from target problem processing group.Furthermore,
Described problem list can be distributed according to the workload of candidate research staff each in target problem processing group.Thus into one
The purpose that step problem of implementation list can be fairly distributed, to significantly improve the purpose of the treatment effeciency of questionnaire.
S290, the knowledge base that the processing scheme deposit self-checking system of described problem list is updated to the self-checking system.To
Enable problem by effectively being filtered when self-checking system, is mitigated including contact staff, research staff with significant
The workload of staff.
According to another aspect of the present invention, a kind of questionnaire distribution system is provided.Fig. 3 is problem in one embodiment of the invention
The structural schematic diagram of single distribution system.As shown in figure 3, described problem list distribution system 300 includes: the first determining module 301, obtains
Modulus block 302, the second determining module 303, grouping module 304, third determining module 305 and selecting module 306.Described first
Type and priority of the determining module 301 to determine questionnaire in task pool.The acquisition module 302 is ground to obtain candidate
Send out the essential information of account.The essential information includes that candidate research staff indicated by each candidate research and development account is processed
The total work order amount and total duration of the type questionnaire.Second determining module 303 is each to be determined based on the essential information
The matching degree of candidate research staff and the type questionnaire.The grouping module 304 is to be based on the matching degree for the time
Research staff is selected to be divided into some problem processing group of corresponding different priorities.The third determining module 305 is to according to institute
The priority for stating questionnaire determines the target problem processing group of the corresponding priority from some problem processing group.
The selecting module 306 from target problem processing group to select research staff to handle described problem list.This hair
It is bright by determining the type and priority of questionnaire in task pool and each candidate processed the type questionnaire of research staff
Total work order amount and total duration determine the matching degree of each candidate research staff and the type questionnaire, thus will according to the matching degree
Questionnaire distributes to suitable research staff, can significantly improve the treatment effeciency of problem.
Correspondingly, the present invention also provides another questionnaire distribution systems.Fig. 4 is questionnaire in another embodiment of the present invention
The structural schematic diagram of distribution system.As shown in figure 4, described problem list distribution system 310 in addition to include: the first determining module 301,
It obtains except module 302, the second determining module 303, grouping module 304, third determining module 305 and selecting module 306, also
It include: self-checking system 307, distribution module 308 and update module 309.First determining module 301 is to determine task pool
The type and priority of middle questionnaire.The essential information that module 302 is obtained to obtain candidate research and development account.It is described basic
Information include the candidate processed the type questionnaire of research staff indicated by each candidate research and development account total work order amount and
Total duration.Second determining module 303 is to determine each candidate research staff and the type problem based on the essential information
Single matching degree.The grouping module 304 is corresponding different excellent to be divided into the candidate research staff based on the matching degree
The some problem of first grade handles group.If the third determining module 305 to according to the priority of described problem list from described
Determine that the target problem of the corresponding priority handles group in dry issue handling group.The selecting module 306 is to from institute
Stating in target problem processing group selects research staff to handle described problem list.The self-checking system 307 is to receive simultaneously certainly
Dynamic processing subproblem.The self-checking system 307 is equipped with knowledge base, and the knowledge base includes settled questionnaire in history
Processing scheme.The problem of distribution module 308 is to fail processing for the self-checking system 307 sort out and with questionnaire
Form distribute to task pool.The update module 309 to by the processing scheme of described problem list deposit self-checking system 307 with
More new knowledge base.
In an exemplary embodiment of the present invention, a kind of computer readable storage medium is additionally provided, meter is stored thereon with
The step in questionnaire distribution method described in above-described embodiment may be implemented in calculation machine program, the program when being executed by such as processor
Suddenly.In some possible embodiments, various aspects of the invention are also implemented as a kind of form of program product, packet
Program code is included, when described program product is run on the terminal device, said program code is for holding the terminal device
The step of various illustrative embodiments according to the present invention of row this specification above problem list distribution method description.
Fig. 5 is the structural schematic diagram of computer readable storage medium in one embodiment of the invention.Fig. 5 is described according to this hair
The program product 600 for realizing the above method of bright embodiment can use portable compact disc read only memory
(CD-ROM) it and including program code, and can be run on terminal device, such as PC.However, program of the invention
Product is without being limited thereto, and in this document, readable storage medium storing program for executing can be any tangible medium for including or store program, the program
Execution system, device or device use or in connection can be commanded.
Described program product 600 can be using any combination of one or more readable mediums.Readable medium can be can
Read signal medium or readable storage medium storing program for executing.Readable storage medium storing program for executing for example can be but be not limited to electricity, magnetic, optical, electromagnetic, infrared
The system of line or semiconductor, device or device, or any above combination.The more specific example of readable storage medium storing program for executing is (non-
The list of exhaustion) include: electrical connection with one or more conducting wires, portable disc, hard disk, random access memory (RAM),
Read-only memory (ROM), erasable programmable read only memory (EPROM or flash memory), optical fiber, the read-only storage of portable compact disc
Device (CD-ROM), light storage device, magnetic memory device or above-mentioned any appropriate combination.
The computer readable storage medium may include in a base band or the data as the propagation of carrier wave a part are believed
Number, wherein carrying readable program code.The data-signal of this propagation can take various forms, including but not limited to electromagnetism
Signal, optical signal or above-mentioned any appropriate combination.Readable storage medium storing program for executing can also be any other than readable storage medium storing program for executing
Readable medium, the readable medium can send, propagate or transmit for by instruction execution system, device or device use or
Person's program in connection.The program code for including on readable storage medium storing program for executing can transmit with any suitable medium, packet
Include but be not limited to wireless, wired, optical cable, RF etc. or above-mentioned any appropriate combination.
The program for executing operation of the present invention can be write with any combination of one or more programming languages
Code, described program design language include object oriented program language-Java, C++ etc., further include conventional
Procedural programming language-such as " C " language or similar programming language.Program code can be fully in user
It calculates and executes in equipment, partly executes on a user device, being executed as an independent software package, partially in user's calculating
Upper side point is executed on a remote computing or is executed in remote computing device or server completely.It is being related to far
Journey calculates in the situation of equipment, and remote computing device can pass through the network of any kind, including local area network (LAN) or wide area network
(WAN), it is connected to user calculating equipment, or, it may be connected to external computing device (such as utilize ISP
To be connected by internet).
In an exemplary embodiment of the present invention, a kind of electronic equipment is also provided, which may include processor,
And the memory of the executable instruction for storing the processor.Wherein, the processor is configured to via described in execution
Executable instruction executes the step in questionnaire distribution method described in above-described embodiment.
Person of ordinary skill in the field it is understood that various aspects of the invention can be implemented as system, method or
Program product.Therefore, various aspects of the invention can be embodied in the following forms, it may be assumed that complete hardware embodiment, complete
The embodiment combined in terms of full Software Implementation (including firmware, microcode etc.) or hardware and software, can unite here
Referred to as circuit, " module " or " system ".
The electronic equipment 400 of this embodiment according to the present invention is described referring to Fig. 6.The electronics that Fig. 6 is shown
Equipment 400 is only an example, should not function to the embodiment of the present invention and use scope bring any restrictions.
As shown in fig. 6, electronic equipment 400 is showed in the form of universal computing device.The component of electronic equipment 400 can wrap
It includes but is not limited to: at least one processing unit 410, at least one storage unit 420, (including the storage of the different system components of connection
Unit 420 and processing unit 410) bus 430, display unit 440 etc..
Wherein, the storage unit is stored with program code, and said program code can be held by the processing unit 410
Row, so that the processing unit 410 executes various according to the present invention described in this specification above problem list distribution method show
The step of example property embodiment.For example, the processing unit 410 can execute step as shown in fig. 1.
The storage unit 420 may include the readable medium of volatile memory cell form, such as random access memory
Unit (RAM) 4201 and/or cache memory unit 4202 can further include read-only memory unit (ROM) 4203.
The storage unit 420 can also include program/practical work with one group of (at least one) program module 4205
Tool 4204, such program module 4205 includes but is not limited to: operating system, one or more application program, other programs
It may include the realization of network environment in module and program data, each of these examples or certain combination.
Bus 430 can be to indicate one of a few class bus structures or a variety of, including storage unit bus or storage
Cell controller, peripheral bus, graphics acceleration port, processing unit use any bus structures in a variety of bus structures
Local bus.
Electronic equipment 400 can also be with one or more external equipments 500 (such as keyboard, sensing equipment, bluetooth equipment
Deng) communication, can also be enabled a user to one or more equipment interact with the electronic equipment 400 communicate, and/or with make
Any equipment (such as the router, modulation /demodulation that the electronic equipment 400 can be communicated with one or more of the other calculating equipment
Device etc.) communication.This communication can be carried out by input/output (I/O) interface 450.Also, electronic equipment 400 can be with
By network adapter 460 and one or more network (such as local area network (LAN), wide area network (WAN) and/or public network,
Such as internet) communication.Network adapter 460 can be communicated by bus 430 with other modules of electronic equipment 400.It should
Understand, although not shown in the drawings, other hardware and/or software module can be used in conjunction with electronic equipment 400, including but unlimited
In: microcode, device driver, redundant processing unit, external disk drive array, RAID system, tape drive and number
According to backup storage system etc..
Through the above description of the embodiments, those skilled in the art is it can be readily appreciated that example described herein is implemented
Mode can also be realized by software realization in such a way that software is in conjunction with necessary hardware.Therefore, according to the present invention
The technical solution of embodiment can be embodied in the form of software products, which can store non-volatile at one
Property storage medium (can be CD-ROM, USB flash disk, mobile hard disk etc.) in or network on, including some instructions are so that a calculating
Equipment (can be personal computer, server or network equipment etc.) executes the above problem of embodiment according to the present invention
The step of single distribution method.
The present invention pass through determine in task pool the type and priority of questionnaire and each candidate research staff is processed should
The total work order amount and total duration of type problem list determine the matching degree of each candidate research staff and the type questionnaire, thus according to
Questionnaire is distributed to suitable research staff by the matching degree, can significantly improve the treatment effeciency of problem.
The above content is a further detailed description of the present invention in conjunction with specific preferred embodiments, and it cannot be said that
Specific implementation of the invention is only limited to these instructions.For those of ordinary skill in the art to which the present invention belongs, exist
Under the premise of not departing from present inventive concept, a number of simple deductions or replacements can also be made, all shall be regarded as belonging to of the invention
Protection scope.
Claims (10)
1. a kind of questionnaire distribution method characterized by comprising
Determine the type and priority of questionnaire in task pool；
The essential information of candidate research and development account is obtained, the essential information includes candidate indicated by each candidate research and development account
The total work order amount and total duration of the processed the type questionnaire of research staff；
The matching degree of each candidate research staff and the type questionnaire are determined based on the essential information；
The some problem that the candidate research staff is divided into corresponding different priorities is handled into group based on the matching degree；
Determine that the target of the corresponding priority is asked from some problem processing group according to the priority of described problem list
Inscribe processing group；
Select research staff to handle described problem list from target problem processing group.
2. questionnaire distribution method according to claim 1, which is characterized in that described to obtain the basic of candidate research and development account
Include: before the step of information
Candidate research and development account is determined based on the type of described problem list, each candidate researches and develops the candidate research staff of account instruction one,
And the candidate research staff handles total work order amount of the type questionnaire not less than the first preset threshold.
3. questionnaire distribution method according to claim 1, which is characterized in that described to obtain the basic of candidate research and development account
The step of information includes:
Determine the handling duration of the processed each questionnaire of the type；
The problem of being not less than the second preset threshold based on handling duration singly calculates total work order amount and total duration.
4. questionnaire distribution method according to claim 1, which is characterized in that described to be determined respectively based on the essential information
Candidate research staff and the step of matching degree of the type questionnaire include:
Determine that each candidate research staff handles the average duration of the type questionnaire according to total work order amount and total duration；
It is at least ranked up by each candidate research staff of the average duration to processing the type questionnaire, according to the sequence
Sequence determine the matching degree of each candidate research staff and the type questionnaire.
5. questionnaire distribution method according to claim 4, which is characterized in that described true according at least to the average duration
Fixed each candidate research staff and the step of matching degree of the type questionnaire include:
Using the average duration as the first sequence element for determining the matching degree；The identical average duration if it exists,
Then using corresponding total work order amount as the second sequence element for determining the matching degree；If the average duration and corresponding chief engineer
Single amount is all the same, then using the variance of the handling duration of each questionnaire of the processed the type of corresponding candidate research staff as
Determine the third sequence element of the matching degree.
6. questionnaire distribution method according to claim 1, which is characterized in that described to handle group from the target problem
Include: after the middle step for selecting research staff to handle described problem list
The processing scheme deposit self-checking system of described problem list is updated to the knowledge base of the self-checking system.
7. questionnaire distribution method according to claim 6, which is characterized in that the class of questionnaire in the determining task pool
Include: before the step of type and priority
Self-checking system receives and automatically processes subproblem；
The problem of self-checking system is failed processing sort out and distributed in the form of questionnaire to task pool.
8. a kind of questionnaire distribution system characterized by comprising
First determining module, to determine the type and priority of questionnaire in task pool；
Module is obtained, to obtain the essential information of several candidate research and development accounts, the essential information includes that each candidate grinds
Send out the total work order amount and total duration of the candidate processed the type questionnaire of research staff indicated by account；
Second determining module, to determine the matching of each candidate research staff and the type questionnaire based on the essential information
Degree；
Grouping module, the candidate research staff to be divided into some problem of corresponding different priorities based on the matching degree
Processing group；
Third determining module determines that one is corresponding to the priority according to described problem list from some problem processing group
The target problem of the priority handles group；
Selecting module, to select research staff to handle described problem list from target problem processing group.
9. a kind of storage medium, which is characterized in that be stored with computer program, the computer program quilt on the storage medium
Processor executes when running:
Step as described in any one of claims 1 to 7.
10. a kind of electronic equipment, which is characterized in that the electronic equipment includes:
Processor；
Storage medium is stored thereon with computer program, and such as right is executed when the computer program is run by the processor
It is required that step described in any one of 1 to 7.
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