CN115486757B

CN115486757B - Fault processing method, cleaning device, cleaning sewage system and storage medium

Info

Publication number: CN115486757B
Application number: CN202211105246.6A
Authority: CN
Inventors: 夏抑非; 何吾佳
Original assignee: Tineco Intelligent Technology Co Ltd
Current assignee: Tineco Intelligent Technology Co Ltd
Priority date: 2022-09-09
Filing date: 2022-09-09
Publication date: 2024-04-26
Anticipated expiration: 2042-09-09
Also published as: CN115486757A

Abstract

The embodiment of the application provides a fault processing method, cleaning equipment, a cleaning sewage disposal system and a storage medium, and relates to the field of electrical equipment. The method is applied to a cleaning device communicatively connected to a base station, the method comprising: acquiring a plurality of faults of the cleaning equipment and/or a base station according to the working state of the cleaning equipment; determining the output sequence of the abnormal prompt information corresponding to a plurality of faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the plurality of faults; wherein the source of failure includes cleaning equipment and base stations; and outputting abnormal prompt information corresponding to the faults according to the output sequence. According to the application, based on different working states of the cleaning equipment, when a plurality of faults occur at the same time in the base station and/or the floor cleaning machine, the abnormal prompt information corresponding to the faults is orderly output, so that a customer can clearly know which fault is processed with priority, and the user experience is better.

Description

Fault processing method, cleaning device, cleaning sewage system and storage medium

Technical Field

The application relates to the field of electrical equipment, in particular to a fault processing method, cleaning equipment, a cleaning sewage disposal system and a storage medium.

Background

With the continuous development of technology, more and more cleaning devices are applied to places such as families, hotels, offices, large conference rooms, etc. to liberate people's hands. Among them, the hand-held floor washing machine is a cleaning device which is popular with users.

In the related art, a hand-held floor scrubber generally includes: the device comprises a base station, a floor washing machine and a sewage draining bucket, wherein the sewage draining bucket is arranged on the floor washing machine, and the floor washing machine is detachably arranged on the base station. In practical application, when a user needs to clean a target site, the floor washer is taken down from the base station, the site to be cleaned is cleaned by the floor washer, sewage generated in the process can be directly sucked into the sewage draining bucket, after the cleaning work is finished, the floor washer and the sewage draining bucket are put back into the base station, the floor washer is charged through the base station, and after the charging is finished, the handheld floor washer starts to perform self-cleaning treatment. The self-cleaning treatment refers to: the triggering piece on the base station is utilized to trigger the switching mechanism on the sewage draining bucket, the sewage draining outlet on the sewage draining bucket is opened, sewage in the sewage draining bucket is drained, and the sewage draining bucket is cleaned after the draining is finished.

The related art has at least one of the following problems:

In the process of self-cleaning treatment of the handheld floor washer or in the process of charging the floor washer on the base station, if multiple faults occur at the same time on the base station and/or the floor washer, the multiple faults can be reported by the floor washer at the same time and displayed on a screen of the floor washer, so that the user is very confused, does not know which fault is processed preferentially, and the user experience is poor.

Disclosure of Invention

The application provides a fault processing method, cleaning equipment, a cleaning sewage disposal system and a storage medium, which are used for orderly outputting abnormal prompt information corresponding to faults when a plurality of faults occur at the same time in a base station and/or a floor washing machine based on different working states of the cleaning equipment, so that a customer can clearly know which fault is processed in priority, and the user experience is better.

The embodiment of the application provides a fault processing method which is applied to cleaning equipment in communication connection with a base station, and comprises the following steps: acquiring a plurality of faults of the cleaning equipment and/or the base station according to the working state of the cleaning equipment; determining the output sequence of the abnormal prompt information corresponding to the multiple faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the multiple faults; wherein the source of failure comprises the cleaning device and the base station; and outputting the abnormal prompt information corresponding to the faults according to the output sequence.

In an alternative embodiment, the priorities of the different faults in the base station are set according to the severity of the fault and/or the difficulty of resolution.

In an optional embodiment, the acquiring, according to the working state of the cleaning device, a plurality of faults occurring in the cleaning device and/or the base station includes: if the cleaning equipment is in a charging state, acquiring a plurality of faults generated by the base station; and if the cleaning equipment is in a self-cleaning state, acquiring a plurality of faults of the cleaning equipment and/or the base station.

In an alternative embodiment, the cleaning device is in a charged state, and the plurality of faults occurring at the base station include at least one of the following with a priority from high to low: and the first base station returns to the factory due to the non-charging fault, the base station pollution discharge tank is blocked, the base station lacks water, and the second base station returns to the factory due to the charging fault.

In an optional embodiment, the determining, according to the priorities of different fault sources, the priorities of different faults under the same fault source, and the occurrence times of the multiple faults, the output sequence of the abnormality prompt information corresponding to the multiple faults includes: if the plurality of faults comprise the first base station factory return fault, outputting abnormal prompt information corresponding to the first base station factory return fault preferentially; if the plurality of faults comprise the base station pollution discharge groove blocking fault, the base station water shortage fault and the second base station factory return fault, the abnormal prompt information corresponding to the base station pollution discharge groove blocking fault is output preferentially; if the plurality of faults comprise the base station water shortage fault and the second base station factory return fault, and the occurrence time of the base station water shortage fault is later than that of the second base station factory return fault, the output of the abnormal prompt information corresponding to the second base station factory return fault is not interrupted; if the plurality of faults comprise the base station water shortage fault and the second base station factory return fault, and the occurrence time of the base station water shortage fault is the same as the occurrence time of the second base station factory return fault, the abnormal prompt information corresponding to the base station water shortage fault is output preferentially.

In an alternative embodiment, the cleaning device is in a self-cleaning state, and the malfunction of the base station includes at least one of the following from high priority to low priority: and the first base station returns to the factory due to the non-charging fault, the base station pollution discharge tank is blocked, and the base station lacks water.

In an optional embodiment, the determining, according to the priorities of different fault sources, the priorities of different faults under the same fault source, and the occurrence times of the multiple faults, the output sequence of the abnormality prompt information corresponding to the multiple faults includes: if the occurrence time of the plurality of faults is the same, sequentially outputting abnormal prompt information corresponding to the faults generated by the base station according to the priority order of the different faults in the base station; if the faults of the base station are solved, sequentially outputting abnormal prompt information corresponding to the faults of the cleaning equipment according to the occurrence sequence of different faults in the cleaning equipment.

In an optional embodiment, the determining, according to the priorities of different fault sources, the priorities of different faults under the same fault source, and the occurrence times of the multiple faults, the output sequence of the abnormality prompt information corresponding to the multiple faults includes: determining that the faults generated by the base station comprise target faults, wherein the target faults are blockage faults of a drain tank of the base station or water shortage faults of the base station; if the occurrence time of the target fault is later than that of the cleaning equipment, the output of the abnormal prompt information corresponding to the fault of the cleaning equipment is not interrupted.

Embodiments of the present application also provide a computer-readable storage medium storing a computer program that, when executed by one or more processors, causes the one or more processors to at least: acquiring a plurality of faults of the cleaning equipment and/or the base station according to the working state of the cleaning equipment, wherein the cleaning equipment is in communication connection with the base station; determining the output sequence of the abnormal prompt information corresponding to the multiple faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the multiple faults; wherein the source of failure comprises the cleaning device and the base station; and outputting the abnormal prompt information corresponding to the faults according to the output sequence.

The embodiment of the application also provides cleaning equipment which is in communication connection with the base station; the cleaning apparatus includes: one or more processors and one or more memories storing computer programs; the one or more processors configured to execute the computer program to: acquiring a plurality of faults of the cleaning equipment and/or the base station according to the working state of the cleaning equipment; determining the output sequence of the abnormal prompt information corresponding to the multiple faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the multiple faults; wherein the source of failure comprises the cleaning device and the base station; and outputting the abnormal prompt information corresponding to the faults according to the output sequence.

The embodiment of the application also provides a clean sewage disposal system, which comprises: the cleaning device is used for acquiring a plurality of faults generated by the cleaning device and/or the base station according to the working state of the cleaning device; determining the output sequence of the abnormal prompt information corresponding to the multiple faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the multiple faults; wherein the source of failure comprises the cleaning device and the base station; and outputting the abnormal prompt information corresponding to the faults according to the output sequence.

In the embodiment of the application, a plurality of faults generated by the cleaning equipment and/or the base station are acquired according to the working state of the cleaning equipment, so that the corresponding fault processing method is convenient to determine for different working states of the cleaning equipment. According to the method, the output sequence of the abnormal prompt messages corresponding to the faults is determined according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the faults, and then the abnormal prompt messages corresponding to the faults are output according to the output sequence, so that the abnormal prompt messages corresponding to the faults can be orderly output when the base station and/or the floor cleaning machine simultaneously generate the faults based on different working states of the cleaning equipment, a user can clearly know which fault is processed by the priority, and the user experience is good.

Drawings

The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this specification, illustrate embodiments of the application and together with the description serve to explain the application and do not constitute a limitation on the application. In the drawings:

fig. 1 is a schematic structural diagram of a handheld floor scrubber according to an embodiment of the present application;

FIG. 2 is a flow chart of a fault handling method according to an embodiment of the present application;

FIG. 3 is a flowchart of determining an output sequence of abnormal prompt messages corresponding to a plurality of faults in a charging state according to an embodiment of the present application;

FIG. 4 is a flowchart of determining an output sequence of abnormal prompt messages corresponding to a plurality of faults in a self-cleaning state according to an embodiment of the present application;

Fig. 5 is a flowchart of determining an output sequence of abnormality prompting messages corresponding to a plurality of faults in a self-cleaning state according to another embodiment of the present application.

Detailed Description

In order to make the objects, technical solutions and advantages of the present application more apparent, the technical solutions of the present application will be clearly and completely described below with reference to specific embodiments of the present application and corresponding drawings. It will be apparent that the described embodiments are only some, but not all, embodiments of the application. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.

With the continuous development of technology, more and more cleaning devices are applied to places such as families, hotels, offices, large conference rooms, etc. to liberate people's hands. Among them, the hand-held floor washing machine is a cleaning device which is popular with users. In an embodiment of the present application, as shown in fig. 1, a hand-held floor scrubber includes: a cleaning device 11, and a base station 12 in communication with the cleaning device 11, the cleaning device 11 being removably connected to the base station 12. Wherein, be provided with sewage bucket 13 on the cleaning equipment 11, be provided with the drain on this sewage bucket 13, be provided with telescopic trigger piece (not shown in the figure) on the basic station 12, the trigger piece is used for opening the drain under being in the first state, closes the drain under being in the second state, after the trigger piece closes the drain, the trigger piece returns to the shrink state, in the shrink state, the trigger piece does not contact with sewage bucket 13, so, when cleaning equipment 11 put basic station 12 again, sewage bucket 13 of cleaning equipment 11 can not take place to interfere with the trigger piece. Wherein the cleaning device 11 comprises: the present application will be described below with reference to a floor scrubber, a sweeping robot, a carpet cleaner, a cloth cleaner, etc., by taking the floor scrubber as an example of the cleaning apparatus 11.

In practical applications, the cleaning device 11 and the base station 12 may be connected in a wireless (e.g. bluetooth) manner, so that the cleaning device 11 sends a control instruction to the base station 12 or the base station 12 sends a control instruction to the cleaning device 11, when a user needs to clean a target site, the cleaning device 11 is removed from the base station 12, the target site is cleaned by using the cleaning device 11, sewage generated in the process is directly sucked into the sewage bucket 13, after the cleaning operation is finished, the cleaning device 11 and the sewage bucket 13 are put back into the base station 12, the cleaning device 11 is charged through the base station 12, and after the charging is finished, the hand-held floor cleaning machine can start to perform self-cleaning. The self-cleaning process includes: the opening and closing mechanism of the sewage bucket 13 is triggered by the trigger on the base station 12 to open the sewage outlet of the sewage bucket 13, discharge sewage in the sewage bucket 13, and clean the sewage bucket 13 after the discharge is completed.

However, if multiple faults occur at the same time in the process of self-cleaning the handheld floor washer or in the process of charging the floor washer on the base station, the multiple faults can be broadcast by the floor washer and displayed on the screen of the floor washer, so that the user is very confused, and the user is unclear which fault should be processed preferentially, and the user experience is poor.

In view of this, an embodiment of the present application provides a fault handling method applied to a cleaning apparatus communicatively connected to a base station, as shown in fig. 2, the method including:

step 201, acquiring a plurality of faults of the cleaning device and/or the base station according to the working state of the cleaning device.

Step 202, determining the output sequence of the abnormal prompt information corresponding to a plurality of faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the plurality of faults; wherein the sources of failure include cleaning equipment and base stations.

And 203, outputting abnormal prompt information corresponding to a plurality of faults according to the output sequence.

In practice, when the cleaning device is placed on the base station, two operating states are generated: the cleaning device is charged on the base station, and the cleaning device is self-cleaned or the cleaning device and the base station are linked to perform self-cleaning. In order to perform corresponding processing for different working states when a subsequent fault occurs, the application firstly obtains a plurality of faults occurring to the cleaning equipment and/or the base station according to the working state of the cleaning equipment, and specifically:

If the cleaning equipment is in a charging state, acquiring a plurality of faults generated by the base station; if the cleaning device is in a self-cleaning state, a plurality of faults occurring in the cleaning device and/or the base station are acquired. It will be appreciated that since only the base station is in operation while the cleaning device is in a charged state, it is sufficient to obtain a plurality of malfunctions occurring in the base station. And when the cleaning equipment is in a self-cleaning state, the cleaning equipment can work by itself or can work in linkage with the base station, so that a plurality of faults of the cleaning equipment and/or the base station can be acquired, namely, the faults of the cleaning equipment or the faults of the base station can be acquired, or the faults of the cleaning equipment and the base station can be simultaneously generated, and the sources of the faults are determined, wherein the sources of the faults comprise the cleaning equipment and the base station.

After determining the sources of the plurality of faults, determining the output sequence of the abnormality prompt information corresponding to the plurality of faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the plurality of faults, and outputting the abnormality prompt information corresponding to the plurality of faults according to the output sequence. Assuming that the sources of the plurality of faults include both the cleaning device and the base station, the output sequence of the abnormality prompt information corresponding to the plurality of faults needs to be determined according to the priorities of the cleaning device and the base station (i.e., the priorities of different fault sources), the priorities of different faults generated by the base station (i.e., the priorities of different faults under the same fault source) and the occurrence time of the plurality of faults, so as to ensure that the same user can know the faults which should be solved first. The priority of the base station is higher than the priority of the cleaning equipment, and the priorities of different faults in the base station are set according to the severity and/or the solution difficulty of the faults, for example, the fault of the base station returning to the factory is more serious than the water shortage of the base station, and the solution difficulty is higher, and the priority of the fault of the base station returning to the factory is higher than the priority of the water shortage of the base station. For determining the output order of the abnormality notification information corresponding to the plurality of faults, reference may be made to the following specific embodiments, which will not be described in detail here.

The display form of the abnormal prompt information can be one or a combination of the following: literal information, sound information, animation information, image information, etc.

In an alternative embodiment, it is assumed that the anomaly prompt message includes: sound information and animation information, and the content of the abnormal prompt information to be output currently is: when the base station lacks water, the animation corresponding to the base station lacks water can be circularly played on the screen of the base station and/or the cleaning equipment, and meanwhile, voice broadcasting is carried out, for example, the base station lacks water and is required to be supplemented in time. The number of times of the cyclic playing of the animation can be determined according to the actual situation, such as 5 times, 6 times, etc., and is not limited herein, and likewise, the number of times of the voice broadcasting can be synchronous with the animation, or can be only played once, and can be determined according to the actual situation, and is not limited herein.

In another alternative embodiment, the exception prompt is assumed to include: the content of the abnormal prompt information which is required to be output at present is as follows: when the base station lacks water, an image corresponding to the base station lacks water can be displayed on the screen of the base station and/or the cleaning device, and characters corresponding to the base station lacks water, such as 'lack of water of the base station' can be displayed on the image or beside the image, so that the user can be required to supplement the image in time.

According to the fault processing method provided by the embodiment of the application, the plurality of faults generated by the cleaning equipment and/or the base station are acquired according to the working state of the cleaning equipment, so that the corresponding fault processing method can be conveniently determined for different working states of the cleaning equipment. According to the method, the output sequence of the abnormal prompt messages corresponding to the faults is determined according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the faults, and then the abnormal prompt messages corresponding to the faults are output according to the output sequence, so that the abnormal prompt messages corresponding to the faults can be orderly output when the base station and/or the floor cleaning machine simultaneously generate the faults based on different working states of the cleaning equipment, a user can clearly know which fault is processed by the priority, and the user experience is good.

The following details how to determine the output sequence of the abnormality prompt information corresponding to the plurality of faults when the cleaning apparatus is in the charging state and the self-cleaning state:

The plurality of faults occurring at the base station when the cleaning device is in a charged state include at least one of the following with a high priority from high to low: and the first base station returns to the factory due to the non-charging fault, the base station pollution discharge tank is blocked, the base station lacks water, and the second base station returns to the factory due to the charging fault.

For example, for a first base station return fault due to a non-charging fault, it may be a motor fault, or other significant element within the base station may fail. To the drain tank jam trouble, it is to be noted, be provided with the drain tank on the basic station, after self-cleaning equipment put on the basic station, the drain outlet of the sewage bucket on the self-cleaning is located the top of this drain tank, and this drain tank is used for guiding the discharge of sewage in the sewage bucket, after this drain tank blocks up, can confirm that it has taken place drain tank and blocks up the trouble. For the base station water shortage fault, it should be understood that a water tank is arranged on the base station, water in the water tank can be filled into a clean water bucket and a sewage bucket of the cleaning equipment, and the sewage bucket can be flushed, and if the water quantity in the water tank is insufficient, the base station water shortage fault is determined. For a second base station return fault due to a charging fault, it may be a fault caused by a battery pack on the base station being damaged.

In addition, it should be noted that, the above-mentioned second base station returns the factory trouble and carries out the fault detection when carrying out cleaning device charging, and first base station returns the factory trouble, and base station drain tank jam trouble and base station lack of water trouble are all detected after the base station starts.

Fig. 3 is a flowchart of determining an output sequence of abnormal prompt information corresponding to a plurality of faults according to priorities of different fault sources, priorities of different faults under the same fault source and occurrence times of the plurality of faults in a charging state according to an embodiment of the present application, where, as shown in fig. 3, the process includes the following steps (the following steps are not sequential):

step 301, if the plurality of faults include a first base station factory return fault, outputting abnormal prompt information corresponding to the first base station factory return fault preferentially.

It should be understood that, because the first base station factory-returning fault has the highest priority among the faults occurring in the base station, in practical application, if the faults occurring in the base station include the first base station factory-returning fault, the abnormal prompt information corresponding to the first base station factory-returning fault is preferably output, for example, the animation corresponding to the first base station factory-returning fault is circularly played, and the corpus corresponding to the first base station factory-returning fault is simultaneously played, for example, "factory-returning fault occurs, please contact with after-sales processing".

If the animation corresponding to the fault with relatively low priority such as the base station drain tank blocking fault, the base station water shortage fault and the like is played on the screen of the cleaning equipment, interrupting the animation, and directly playing the animation corresponding to the first base station factory return fault.

Step 302, if the plurality of faults include a base station pollution discharge groove blocking fault, a base station water shortage fault and a second base station factory return fault, the abnormal prompt information corresponding to the base station pollution discharge groove blocking fault is output preferentially.

It should be understood that, among the base station blow-down tank blocking failure, the base station water shortage failure, and the second base station return factory failure, the priority of the base station blow-down tank blocking failure is highest, and therefore, if the base station blow-down tank blocking failure, the base station water shortage failure, and the second base station return factory failure are included in the plurality of failures, the abnormal prompt information corresponding to the base station blow-down tank blocking failure is preferentially output, for example, the animation corresponding to the base station blow-down tank blocking failure is cyclically played, and the corpus corresponding to the base station blow-down tank blocking failure, such as "blow-down tank blocking, please deal with in time" and the like, is played.

If the animation corresponding to the base station water shortage fault is circularly played on the screen of the cleaning equipment at the moment, the animation is interrupted after the current water shortage animation is played, and the animation corresponding to the base station drain tank blockage fault is directly played.

Step 303, if the plurality of faults include a base station water shortage fault and a second base station factory return fault, and the occurrence time of the base station water shortage fault is later than that of the second base station factory return fault, outputting of the abnormal prompt information corresponding to the second base station factory return fault is not interrupted.

In practical application, if the occurrence time of the base station water shortage fault is later than the second base station factory return fault, the output of the abnormal prompt information corresponding to the second base station factory return fault is not interrupted, namely, if the cleaning equipment is outputting the abnormal prompt information corresponding to the second base station factory return fault, after the second base station factory return fault is processed, the abnormal prompt information corresponding to the base station water shortage fault is output.

Step 304, if the plurality of faults include a base station water shortage fault and a second base station factory return fault, and the occurrence time of the base station water shortage fault is the same as the occurrence time of the second base station factory return fault, outputting the abnormality prompt information corresponding to the base station water shortage fault preferentially.

In the implementation, if the base station water shortage fault and the second base station factory return fault occur simultaneously, the abnormal prompt information corresponding to the base station water shortage fault is output preferentially, for example, the animation corresponding to the base station water shortage fault is played circularly, and the corpus corresponding to the base station water shortage fault, such as "water tank water shortage, please be supplemented in time" and the like, are played at the same time.

In this embodiment, by sequencing the priorities of the first base station return fault, the base station drain tank blocking fault, the base station water shortage fault and the second base station return fault, and determining the output sequence of the abnormal prompt messages corresponding to the multiple faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the multiple faults, the user can see the more important faults first, and the more important faults are processed first, so that the fault processing efficiency is improved.

When the cleaning device is in a self-cleaning state, the malfunction of the base station comprises at least one of the following with a high priority from high to low: and the first base station returns to the factory due to the non-charging fault, the base station pollution discharge tank is blocked, and the base station lacks water.

For example, for a first base station return fault due to a non-charging fault, it may be a motor fault, or other significant element within the base station may fail. To the drain tank jam trouble, it is to be noted, be provided with the drain tank on the basic station, after self-cleaning equipment put on the basic station, the drain outlet of the sewage bucket on the self-cleaning is located the top of this drain tank, and this drain tank is used for guiding the discharge of sewage in the sewage bucket, after this drain tank blocks up, can confirm that it has taken place drain tank and blocks up the trouble. For the base station water shortage fault, it should be understood that a water tank is arranged on the base station, water in the water tank can be filled into a clean water bucket and a sewage bucket of the cleaning equipment, and the sewage bucket can be flushed, and if the water quantity in the water tank is insufficient, the base station water shortage fault is determined.

Fig. 4 is a flowchart of determining an output sequence of abnormal prompt information corresponding to a plurality of faults according to priorities of different fault sources, priorities of different faults under the same fault source and occurrence times of the plurality of faults in a self-cleaning state according to an embodiment of the present application, where, as shown in fig. 4, the process includes the following steps (the following steps are not sequential):

Step 401, if the occurrence time of the plurality of faults is the same, sequentially outputting abnormal prompt information corresponding to the faults generated by the base station according to the priority order of the different faults in the base station.

In particular, for example, if the plurality of faults includes a first base station factory return fault, a base station pollution discharge tank blockage fault and a base station water shortage fault, and the first base station factory return fault, the base station pollution discharge tank blockage fault and the base station water shortage fault occur simultaneously, corresponding abnormal prompt information is sequentially output according to the sequence of the first base station factory return fault, the base station pollution discharge tank blockage fault and the base station water shortage fault.

Step 402, if the faults generated by the base station are solved, sequentially outputting abnormal prompt information corresponding to the faults generated by the cleaning equipment according to the occurrence sequence of different faults in the cleaning equipment.

It should be noted that, when the base station and the cleaning apparatus fail at the same time, the priority of the base station is higher than that of the cleaning apparatus. When the method is implemented, if the faults generated by the base station are solved, abnormal prompt information corresponding to the faults generated by the cleaning equipment is sequentially output according to the occurrence sequence of different faults in the cleaning equipment. That is, when the abnormality notification corresponding to the failure occurring in the cleaning apparatus is to be output, if the cleaning apparatus is outputting the abnormality notification corresponding to the other failure, the abnormality notification corresponding to the other failure is not interrupted, but after the other failure is resolved, the abnormality notification corresponding to the failure occurring in the cleaning apparatus is output.

Wherein the malfunction of the cleaning device comprises at least: factory return failure (non-battery pack failure), clean water tank failure, sewage tank failure, simultaneous failure of clean water tank and sewage tank, and roll brush failure. For example, for a cleaning apparatus return fault, it may be a malfunction of the motor of the cleaning apparatus, or a damage of its internal components, etc. For the malfunction of the clean water bucket, the clean water bucket can be not installed, and the cleaning equipment is provided with the clean water bucket, so that clean water in the clean water bucket is used for spraying to the ground when the cleaning equipment cleans the ground. For a malfunction of the bilge tank, it may be that the bilge tank is not installed. While for simultaneous failure of the fresh water bucket and the sewage bucket, it may be that neither the fresh water bucket nor the sewage bucket is installed. The fault of the rolling brush can be the fault caused by winding sundries on the rolling brush or the fault caused by the short circuit of the rolling brush motor, and the problem needs to be solved.

It should be noted that, the above-mentioned cleaning equipment return fault (non-battery pack fault) is detected at the beginning of the self-cleaning operation, and the cleaning water tank fault, the sewage tank fault, the simultaneous fault of the cleaning water tank and the sewage tank, and the rolling brush fault are all detected in the whole course of the self-cleaning process.

Fig. 5 is a further flowchart of determining an output sequence of abnormal prompt information corresponding to a plurality of faults according to priorities of different fault sources, priorities of different faults under the same fault source and occurrence times of the plurality of faults in a self-cleaning state according to an embodiment of the present application, as shown in fig. 5, the process includes the following steps:

Step 501, determining that the faults of the base station include target faults, wherein the target faults are base station pollution discharge tank blocking faults or base station water shortage faults.

Step 502, if the occurrence time of the target fault is later than the occurrence time of the fault of the cleaning device, the output of the abnormal prompt information corresponding to the occurrence time of the fault of the cleaning device is not interrupted.

In practical application, if the fault of the base station is a base station pollution discharge groove blocking fault or a base station water shortage fault, and the occurrence time of the base station pollution discharge groove blocking fault or the base station water shortage fault is later than that of the cleaning equipment, the output of the abnormal prompt information corresponding to the fault of the cleaning equipment is not interrupted, and the abnormal prompt information corresponding to the base station pollution discharge groove blocking fault or the base station water shortage fault is output after the fault of the cleaning equipment is solved.

Based on the above, by sequencing the priorities of the first base station return fault, the blocking fault of the base station drain tank and the water shortage fault of the base station, and determining the output sequence of the abnormality prompt messages corresponding to the faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the faults, the user can see the more important faults first, and process the more important faults first, so that the fault processing efficiency is improved.

In the following, a specific embodiment is provided for explaining the steps that need to be performed for self-cleaning, taking the cleaning apparatus as an example of a floor washer:

S1, performing water injection treatment on the sewage bucket. The water injection treatment can be performed on the sewage bucket, and the water injection treatment can also be performed on the clean water bucket on the floor scrubber, wherein the clean water bucket is used for spraying clean water to a target place when the floor scrubber cleans the target place so as to clean the target place. In order to enable the user to use the floor washing machine directly when taking down, the clean water bucket can be filled directly. It should be understood that a water tank is provided in the base station through which water can be injected into the sewage tank and the fresh water tank.

S2, sewage treatment is carried out on the sewage bucket. That is, after the floor scrubber is connected to the base station, the drain outlet is opened to drain the sewage to the drain tank of the base station and through the drain tank.

S3, cleaning the sewage bucket. After the sewage in the sewage bucket is discharged cleanly, clean water is injected into the sewage bucket to wash the sewage bucket, so that the cleaning treatment of the sewage bucket is completed, the sewage bucket is emptied after the sewage bucket is washed, namely, after the step S3 is completed, the sewage outlet of the sewage bucket is closed by the trigger piece of the base station, and the trigger piece returns to a contracted state.

S4, self-cleaning the floor cleaning machine. The self-cleaning of the floor washing machine means that: the floor cleaning machine automatically cleans the floor brush used for cleaning the target place, and discharges sewage generated after cleaning to the sewage bucket through the pipeline, and in the process, the pipeline can be cleaned.

S5, sewage treatment is carried out on the sewage bucket. It will be appreciated that after the self-cleaning of the floor scrubber has ended, a further portion of the sewage is deposited in the sewage tank, at which point the sewage tank needs to be subjected to a further sewage treatment. In the step S4, water in the clean water bucket of the floor cleaning machine may be used, and in this step, if the clean water bucket of the floor cleaning machine is not full, the base station will perform water injection treatment on the clean water bucket of the floor cleaning machine until the clean water bucket is full.

S6, cleaning the sewage bucket. The cleaning process here can be seen in S3.

S7, flushing the sewage draining groove. The base station is provided with a sewage draining groove which is arranged below the sewage draining outlet and used for guiding the sewage in the sewage bucket to be discharged, and the sewage draining groove is required to be flushed after the sewage bucket is cleaned.

S8, starting the floor washing machine to dry and/or sterilize by ultraviolet rays. Wherein, the drying and/or ultraviolet sterilization refers to the drying and/or ultraviolet sterilization of the floor brush part of the floor scrubber.

Based on the above, S1-S3, and S5-S7 are the operations of the floor washer and the base station, and S4 and S8 are the operations of the floor washer alone.

The following provides specific examples of scenarios to illustrate the present application.

Scene embodiment one:

When the cleaning device is in a charged state, the base station has a priority from high to low: and the first base station returns to the factory due to the non-charging fault, the base station pollution discharge tank is blocked, the base station lacks water, and the second base station returns to the factory due to the charging fault.

If the first base station returns to the factory, the base station pollution discharge tank is blocked, the base station lacks water, and the second base station returns to the factory, the corresponding abnormality prompt information is sequentially output on the cleaning equipment according to the sequence of the first base station returns to the factory, the base station pollution discharge tank is blocked, the base station lacks water, and the second base station returns to the factory.

If the base station pollution discharge groove blockage fault, the base station water shortage fault and the second base station factory return fault occur first, the first base station factory return fault occurs, the output abnormal prompt information is interrupted, and then the abnormal prompt information corresponding to the first base station factory return fault is output.

If the first base station factory return fault is solved, then the base station water shortage fault and the second base station factory return fault (at the moment, the cleaning equipment should output the abnormal prompt information corresponding to the base station water shortage fault) occur firstly, and then the base station sewage draining groove blocking fault occurs, the abnormal prompt information corresponding to the base station water shortage fault which is being output is interrupted, and then the abnormal prompt information corresponding to the base station sewage draining groove blocking fault is output.

If the first base station factory return fault and the base station pollution discharge groove blocking fault are solved, and the occurrence time of the base station water shortage fault is later than that of the second base station factory return fault, the abnormal prompt information corresponding to the second base station factory return fault which is output by the cleaning equipment is not interrupted.

Scene embodiment two:

When the cleaning apparatus is in a self-cleaning state, a cleaning apparatus return failure (non-battery pack failure), a clean water tank failure, a sewage tank failure, a simultaneous failure of the clean water tank and the sewage tank, and a roll brush failure occur.

At this time, corresponding abnormal prompt information is sequentially output according to the factory return fault of the cleaning equipment, the clean water bucket fault, the sewage bucket fault, the simultaneous fault of the clean water bucket and the sewage bucket, and the occurrence time of the rolling brush fault. It should be noted that, only when the last fault is resolved, the abnormality prompt information corresponding to the current fault is output.

Scene embodiment three:

When the cleaning device is in a self-cleaning state, the base station has a priority from high to low: the first base station returns to the factory due to the non-charging fault, the base station drain tank blocks the fault, the base station lacks water, and the cleaning device has a cleaning device returns to the factory (non-battery pack fault), a clean water bucket fault, a sewage bucket fault, a clean water bucket and sewage bucket simultaneous fault, and a rolling brush fault.

If the first base station returns to the factory, the base station pollution discharge groove is blocked, the base station water shortage fault and the cleaning equipment fault occur simultaneously, and the corresponding abnormal prompt information is sequentially output on the cleaning equipment according to the sequence of the first base station returns to the factory, the base station pollution discharge groove is blocked, the base station water shortage fault and the cleaning equipment fault.

If the blockage fault of the base station sewage draining tank, the water shortage fault of the base station and the fault of the cleaning equipment occur firstly, the first base station returns to the factory, the abnormal prompt information which is being output is interrupted, and then the abnormal prompt information corresponding to the first base station returns to the factory is output.

If the first base station returns to the factory, then the base station water shortage fault and the cleaning equipment fault (at this time, the cleaning equipment should output the abnormal prompt information corresponding to the base station water shortage fault) occur firstly, and then the base station sewage draining groove blocking fault occurs, the abnormal prompt information corresponding to the base station water shortage fault which is being output is interrupted, and then the abnormal prompt information corresponding to the base station sewage draining groove blocking fault is output. In addition, if the abnormal prompt information corresponding to the fault of the cleaning equipment is output at the moment, after the fault of the cleaning equipment is solved, the abnormal prompt information corresponding to the blockage fault of the base station sewage draining groove is output.

If the first base station factory return fault and the base station pollution discharge groove blockage fault are solved, then the base station water shortage fault and the cleaning equipment fault occur firstly, and the occurrence time of the base station water shortage fault is later than that of the cleaning equipment, the output of the abnormal prompt information corresponding to the cleaning equipment fault is not interrupted, and the abnormal prompt information corresponding to the base station water shortage fault is output after the cleaning equipment fault is solved.

After the faults of the base station are processed, corresponding abnormal prompt information is sequentially output according to the factory return faults of the cleaning equipment, the faults of the clean water bucket, the faults of the sewage bucket, the simultaneous faults of the clean water bucket and the sewage bucket and the occurrence time of the rolling brush faults. It should be noted that, only when the last fault is resolved, the abnormality prompt information corresponding to the current fault is output.

In summary, according to the application, by acquiring a plurality of faults occurring in the cleaning device and/or the base station according to the working state of the cleaning device, the corresponding fault processing method is convenient to be determined for different working states of the cleaning device later. According to the method, the output sequence of the abnormal prompt messages corresponding to the faults is determined according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the faults, and then the abnormal prompt messages corresponding to the faults are output according to the output sequence, so that the abnormal prompt messages corresponding to the faults can be orderly output when the base station and/or the floor cleaning machine simultaneously generate the faults based on different working states of the cleaning equipment, a user can clearly know which fault is processed by the priority, and the user experience is good.

Accordingly, embodiments of the present application also provide a computer-readable storage medium storing a computer program which, when executed by one or more processors, causes the one or more processors to at least: acquiring a plurality of faults of the cleaning equipment and/or the base station according to the working state of the cleaning equipment, wherein the cleaning equipment is in communication connection with the base station; determining the output sequence of the abnormal prompt information corresponding to a plurality of faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the plurality of faults; wherein the source of failure includes cleaning equipment and base stations; and outputting abnormal prompt information corresponding to the faults according to the output sequence.

The storage is mainly used for storing computer programs which can be executed by the processor, so that the processor controls the cleaning sewage disposal system to realize corresponding functions and complete corresponding actions or tasks. In addition to storing computer programs, the memory may be configured to store various other data to support operation on the cleaning sewerage system. Examples of such data include instructions for any application or method operating on the cleaning drain.

The memory may be implemented by any type of volatile or nonvolatile memory device or combination thereof, such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disk. In the embodiment of the present application, the implementation form of the processor is not limited, and may be, for example, but not limited to, a CPU, GPU, MCU, or the like.

In an embodiment of the present application, when a processor executes a computer program in a memory, it is used to: acquiring a plurality of faults of the cleaning equipment and/or a base station according to the working state of the cleaning equipment; determining the output sequence of the abnormal prompt information corresponding to a plurality of faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the plurality of faults; wherein the source of failure includes cleaning equipment and base stations; and outputting abnormal prompt information corresponding to the faults according to the output sequence.

In an alternative embodiment, the processor is specifically configured to, during acquisition of a plurality of faults occurring in the cleaning device and/or the base station according to the operating state of the cleaning device: if the cleaning equipment is in a charging state, acquiring a plurality of faults generated by the base station; if the cleaning device is in a self-cleaning state, a plurality of faults occurring in the cleaning device and/or the base station are acquired.

In an alternative embodiment, the cleaning device is in a charged state, and the plurality of faults occurring at the base station include at least one of the following from high to low priority: and the first base station returns to the factory due to the non-charging fault, the base station pollution discharge tank is blocked, the base station lacks water, and the second base station returns to the factory due to the charging fault.

In an optional embodiment, in determining an output sequence of the abnormality prompt information corresponding to the plurality of faults according to priorities of different fault sources, priorities of different faults under the same fault source, and occurrence times of the plurality of faults, the processor is specifically configured to: if the plurality of faults comprise the first base station factory return fault, outputting abnormal prompt information corresponding to the first base station factory return fault preferentially; if the plurality of faults comprise a base station pollution discharge groove blocking fault, a base station water shortage fault and a second base station factory return fault, outputting abnormal prompt information corresponding to the base station pollution discharge groove blocking fault preferentially; if the plurality of faults comprise a base station water shortage fault and a second base station factory return fault, and the occurrence time of the base station water shortage fault is later than that of the second base station factory return fault, the output of the abnormal prompt information corresponding to the second base station factory return fault is not interrupted; if the plurality of faults comprise a base station water shortage fault and a second base station factory return fault, and the occurrence time of the base station water shortage fault is the same as that of the second base station factory return fault, the abnormal prompt information corresponding to the base station water shortage fault is output preferentially.

In an alternative embodiment, the cleaning device is in a self-cleaning state, and the malfunction of the base station comprises at least one of the following from high to low priority: and the first base station returns to the factory due to the non-charging fault, the base station pollution discharge tank is blocked, and the base station lacks water.

In an optional embodiment, in determining an output sequence of the abnormality prompt information corresponding to the plurality of faults according to priorities of different fault sources, priorities of different faults under the same fault source, and occurrence times of the plurality of faults, the processor is specifically configured to: if the occurrence time of the plurality of faults is the same, sequentially outputting abnormal prompt information corresponding to the faults generated by the base station according to the priority order of the different faults in the base station; if the faults of the base station are solved, sequentially outputting abnormal prompt information corresponding to the faults of the cleaning equipment according to the occurrence sequence of different faults in the cleaning equipment.

In an optional embodiment, in determining an output sequence of the abnormality prompt information corresponding to the plurality of faults according to priorities of different fault sources, priorities of different faults under the same fault source, and occurrence times of the plurality of faults, the processor is specifically configured to: determining that the faults of the base station comprise target faults, wherein the target faults are base station pollution discharge tank blocking faults or base station water shortage faults; if the occurrence time of the target fault is later than that of the fault of the cleaning equipment, the output of the abnormal prompt information corresponding to the fault of the cleaning equipment is not interrupted.

Correspondingly, the embodiment of the application also provides cleaning equipment which is in communication connection with the base station; the cleaning device includes: one or more processors and one or more memories storing computer programs; one or more processors configured to execute a computer program to: acquiring a plurality of faults of the cleaning equipment and/or a base station according to the working state of the cleaning equipment; determining the output sequence of the abnormal prompt information corresponding to a plurality of faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the plurality of faults; wherein the source of failure includes cleaning equipment and base stations; and outputting abnormal prompt information corresponding to the faults according to the output sequence.

Correspondingly, the embodiment of the application also provides a clean sewage disposal system, which comprises: the cleaning device is used for acquiring a plurality of faults of the cleaning device and/or the base station according to the working state of the cleaning device; determining the output sequence of the abnormal prompt information corresponding to a plurality of faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the plurality of faults; wherein the source of failure includes cleaning equipment and base stations; and outputting abnormal prompt information corresponding to the faults according to the output sequence.

In some alternative embodiments, the cleaning and drain system may also include other components such as a display, a power supply assembly, and a communication assembly. The illustration of only a few components is not meant to imply that the cleaning drain comprises only these components, but that the cleaning drain may also comprise other components for different application needs, e.g. in case of a voice interaction need the cleaning drain may also comprise an audio component.

The communication assembly of the above embodiments is configured to facilitate wired or wireless communication between the device in which the communication assembly is located and other devices. The device where the communication component is located can access a wireless network based on a communication standard, such as a mobile communication network of WiFi,2G, 3G, 4G/LTE, 5G, etc., or a combination thereof. In one exemplary embodiment, the communication component receives a broadcast signal or broadcast-related information from an external broadcast management system via a broadcast channel. In one exemplary embodiment, the communication component further comprises a Near Field Communication (NFC) module to facilitate short range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, ultra Wideband (UWB) technology, bluetooth (BT) technology, and other technologies.

The display in the above-described embodiments includes a screen, which may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive input signals from a user. The touch panel includes one or more touch sensors to sense touches, swipes, and gestures on the touch panel. The touch sensor may sense not only the boundary of a touch or slide action, but also the duration and pressure associated with the touch or slide operation.

The power supply assembly in the above embodiment provides power for various components of the device in which the power supply assembly is located. The power components may include a power management system, one or more power supplies, and other components associated with forming, managing, and distributing power for the devices in which the power components are located.

The audio component of the above embodiments may be configured to output and/or input audio signals. For example, the audio component includes a Microphone (MIC) configured to receive external audio signals when the device in which the audio component is located is in an operational mode, such as a call mode, a recording mode, and a speech recognition mode. The received audio signal may be further stored in a memory or transmitted via a communication component. In some embodiments, the audio assembly further comprises a speaker for outputting audio signals.

It will be appreciated by those skilled in the art that embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

In one typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

The memory may include volatile memory in a computer-readable medium, random Access Memory (RAM) and/or nonvolatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of computer-readable media.

Computer readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of storage media for a computer include, but are not limited to, phase change memory (PRAM), static Random Access Memory (SRAM), dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), read Only Memory (ROM), electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium, which can be used to store information that can be accessed by a computing device. Computer-readable media, as defined herein, does not include transitory computer-readable media (transmission media), such as modulated data signals and carrier waves.

It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article or apparatus that comprises the element.

The foregoing is merely exemplary of the present application and is not intended to limit the present application. Various modifications and variations of the present application will be apparent to those skilled in the art. Any modification, equivalent replacement, improvement, etc. which come within the spirit and principles of the application are to be included in the scope of the claims of the present application.

Claims

1. A fault handling method for use with a cleaning device communicatively coupled to a base station, the method comprising:

Acquiring a plurality of faults of the cleaning equipment and/or the base station according to the working state of the cleaning equipment, and acquiring the plurality of faults of the cleaning equipment and/or the base station according to the working state of the cleaning equipment, wherein the faults comprise: if the cleaning equipment is in a charging state, acquiring a plurality of faults generated by the base station; if the cleaning equipment is in a self-cleaning state, acquiring a plurality of faults of the cleaning equipment and/or the base station; the cleaning device is in a charging state, and the plurality of faults occurring in the base station comprise at least one of the following with high priority from high to low: the first base station returns to the factory fault caused by the non-charging fault, the base station pollution discharge tank is blocked, the base station lacks water, and the second base station returns to the factory fault caused by the charging fault; the cleaning device is in a self-cleaning state, and the failure of the base station comprises at least one of the following from high priority to low priority: the first base station returns to the factory fault caused by the non-charging fault, the base station pollution discharge groove is blocked, and the base station lacks water;

Determining the output sequence of the abnormal prompt information corresponding to the multiple faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the multiple faults, wherein the fault sources comprise the cleaning equipment and the base station;

Outputting abnormal prompt information corresponding to the faults according to the output sequence;

The base station fault comprises a target fault, wherein the target fault is a base station pollution discharge groove blocking fault or a base station water shortage fault, if the occurrence time of the target fault is later than that of the cleaning equipment, the output of the abnormal prompt information corresponding to the cleaning equipment fault is not interrupted, and the abnormal prompt information corresponding to the target fault is output until the cleaning equipment fault is solved.

2. The method according to claim 1, characterized in that the priorities of the different faults in the base station are set according to the severity of the fault and/or the difficulty of resolution.

3. The method of claim 1, wherein determining the output order of the abnormality notification corresponding to the plurality of faults according to the priorities of the different fault sources, the priorities of the different faults under the same fault source, and the occurrence times of the plurality of faults comprises:

if the plurality of faults comprise the first base station factory return fault, outputting abnormal prompt information corresponding to the first base station factory return fault preferentially;

If the plurality of faults comprise the base station pollution discharge groove blocking fault, the base station water shortage fault and the second base station factory return fault, the abnormal prompt information corresponding to the base station pollution discharge groove blocking fault is output preferentially;

If the plurality of faults comprise the base station water shortage fault and the second base station factory return fault, and the occurrence time of the base station water shortage fault is later than that of the second base station factory return fault, the output of the abnormal prompt information corresponding to the second base station factory return fault is not interrupted;

If the plurality of faults comprise the base station water shortage fault and the second base station factory return fault, and the occurrence time of the base station water shortage fault is the same as the occurrence time of the second base station factory return fault, the abnormal prompt information corresponding to the base station water shortage fault is output preferentially.

4. The method of claim 1, wherein determining the output order of the abnormality notification corresponding to the plurality of faults according to the priorities of the different fault sources, the priorities of the different faults under the same fault source, and the occurrence times of the plurality of faults comprises:

If the occurrence time of the plurality of faults is the same, sequentially outputting abnormal prompt information corresponding to the faults generated by the base station according to the priority order of the different faults in the base station;

If the faults of the base station are solved, sequentially outputting abnormal prompt information corresponding to the faults of the cleaning equipment according to the occurrence sequence of different faults in the cleaning equipment.

5. A computer-readable storage medium storing a computer program, which when executed by one or more processors causes the one or more processors to at least:

Acquiring a plurality of faults of the cleaning equipment and/or the base station according to the working state of the cleaning equipment, wherein the cleaning equipment is in communication connection with the base station, and acquiring the plurality of faults of the cleaning equipment and/or the base station according to the working state of the cleaning equipment comprises the following steps: if the cleaning equipment is in a charging state, acquiring a plurality of faults generated by the base station; if the cleaning equipment is in a self-cleaning state, acquiring a plurality of faults of the cleaning equipment and/or the base station; the cleaning device is in a charging state, and the plurality of faults occurring in the base station comprise at least one of the following with high priority from high to low: the first base station returns to the factory fault caused by the non-charging fault, the base station pollution discharge tank is blocked, the base station lacks water, and the second base station returns to the factory fault caused by the charging fault; the cleaning device is in a self-cleaning state, and the failure of the base station comprises at least one of the following from high priority to low priority: the first base station returns to the factory fault caused by the non-charging fault, the base station pollution discharge groove is blocked, and the base station lacks water;

Determining the output sequence of the abnormal prompt information corresponding to the multiple faults according to the priorities of different fault sources, the priorities of different faults under the same fault source and the occurrence time of the multiple faults; wherein the source of failure comprises the cleaning device and the base station;

6. A cleaning device, wherein the cleaning device is communicatively coupled to a base station; the cleaning apparatus includes: one or more processors and one or more memories storing computer programs;

the one or more processors configured to execute the computer program to:

7. A cleaning and sewage system, comprising: the cleaning equipment is used for acquiring a plurality of faults generated by the cleaning equipment and/or the base station according to the working state of the cleaning equipment, and acquiring the plurality of faults generated by the cleaning equipment and/or the base station according to the working state of the cleaning equipment, and comprises the following steps: if the cleaning equipment is in a charging state, acquiring a plurality of faults generated by the base station; if the cleaning equipment is in a self-cleaning state, acquiring a plurality of faults of the cleaning equipment and/or the base station; the cleaning device is in a charging state, and the plurality of faults occurring in the base station comprise at least one of the following with high priority from high to low: the first base station returns to the factory fault caused by the non-charging fault, the base station pollution discharge tank is blocked, the base station lacks water, and the second base station returns to the factory fault caused by the charging fault; the cleaning device is in a self-cleaning state, and the failure of the base station comprises at least one of the following from high priority to low priority: the first base station returns to the factory fault caused by the non-charging fault, the base station pollution discharge groove is blocked, and the base station lacks water;