CN115457709A

CN115457709A - Cabinet opening processing method, device and system based on intelligent cabinet

Info

Publication number: CN115457709A
Application number: CN202211130478.7A
Authority: CN
Inventors: 刘旭; 周威; 卢依宁; 陈威
Original assignee: Lazas Network Technology Shanghai Co Ltd
Current assignee: Lazas Network Technology Shanghai Co Ltd
Priority date: 2021-01-14
Filing date: 2021-01-14
Publication date: 2022-12-09
Anticipated expiration: 2041-01-14
Also published as: CN115457709B; CN112735050B; CN112735050A

Abstract

The application discloses a cabinet opening processing method, device and system based on an intelligent cabinet, and relates to the technical field of intelligent cabinets. The method comprises the following steps: acquiring a cabinet lattice identifier of a target cabinet lattice input by a user, and sending a self-service cabinet lattice door opening request of the user, wherein the cabinet lattice door opening request carries the cabinet lattice identifier of the target cabinet lattice requiring door opening; and receiving response information of successful door opening of the target cabinet lattice. The intelligent cabinet system can realize self-help application and opening of the cabinet by a user, reduces operations such as dialing of customer service calls and the like, further reduces waiting time of a pickup user, improves pickup efficiency of the intelligent cabinet, and reduces customer service pressure and cost.

Description

Cabinet opening processing method, device and system based on intelligent cabinet

The application is a divisional application of Chinese patent application with the application number of 202110049043.9 and the name of 'intelligent cabinet-based cabinet opening processing method, device and system' filed by Chinese patent office on 14.01/14/2021.

Technical Field

The application relates to the technical field of intelligent cabinets, in particular to a cabinet opening processing method, device and system based on an intelligent cabinet.

Background

The intelligence cabinet can be used to deposit and send an article, and follow-up user's accessible is got the mode of a sign indicating number, takes out the article of depositing in the intelligence cabinet.

Currently, the pick code can be automatically generated by the system or set by a distributor, and then sent to the pick user by the system, and the pick user opens the door in the intelligent cabinet to pick the pick by using the pick code.

However, the delivery code may be sent incorrectly, or the delivery staff may put the delivery code in the wrong cabinet, which may result in the delivery user not being able to deliver the delivery. If the method is attempted to solve the problem by means of dialing a customer service telephone number and the like, the pickup efficiency is influenced, and the customer service pressure and the cost are increased.

Disclosure of Invention

In view of this, the present application provides a method, an apparatus, and a system for processing cabinet opening based on an intelligent cabinet, and mainly aims to solve the technical problems that the prior art may affect the pickup efficiency, and increase the customer service pressure and cost.

According to one aspect of the application, a cabinet opening processing method based on an intelligent cabinet is provided, and is applied to a scene of picking up a piece of piece failure and self-service picking up of the piece, and can be applied to a client side, and the method comprises the following steps:

the method comprises the steps of obtaining a cabinet lattice identification of a target cabinet lattice input by a user, and sending a self-service cabinet lattice door opening request of the user, wherein the cabinet lattice door opening request carries the cabinet lattice identification of the target cabinet lattice requiring door opening;

and receiving response information of successful door opening of the target cabinet lattice.

According to another aspect of the application, a cabinet opening processing method based on an intelligent cabinet is provided, and is applied to a scene of picking up a piece by itself in a failure, and can be applied to a service end side, and the method comprises the following steps:

receiving a user self-service cabinet grid door opening request sent by a client, wherein the cabinet grid door opening request carries a cabinet grid identifier of a target cabinet grid requiring door opening;

and sending response information of successful door opening of the target cabinet lattice to the client.

According to another aspect of the application, a cabinet opening processing device based on an intelligent cabinet is provided, and is applied to a scene of taking a file failure and self-service file taking, and can be applied to a client side, and the device comprises:

the acquisition module is used for acquiring the cabinet lattice identification of the target cabinet lattice input by the user;

the sending module is used for sending a self-service cabinet grid opening request of a user, wherein the cabinet grid opening request carries a cabinet grid identifier of the target cabinet grid requiring opening;

and the receiving module is used for receiving response information of successful door opening of the target cabinet lattice.

According to another aspect of this application, a processing apparatus for opening cabinet based on intelligence cabinet is provided, be applied to and get a failure, get the scene of piece by oneself, can be applied to the service side, the device includes:

the receiving module is used for receiving a user self-service cabinet grid door opening request sent by a client, wherein the cabinet grid door opening request carries a cabinet grid identifier of a target cabinet grid requiring door opening;

and the sending module is used for sending response information of successful door opening of the target cabinet lattice to the client.

According to yet another aspect of the present application, there is provided a storage medium having stored thereon a computer program which, when executed by a processor, implements the above-described intelligent cabinet-based locker handling method applicable to a client side.

According to still another aspect of the present application, there is provided a client device, including a storage medium, a processor, and a computer program stored on the storage medium and executable on the processor, where the processor executes the computer program to implement the above-mentioned intelligent cabinet-based locker handling method applicable to the client side.

According to yet another aspect of the present application, there is provided a storage medium having stored thereon a computer program which, when executed by a processor, implements the above-described intelligent cabinet-based locker processing method applicable to a service side.

According to still another aspect of the present application, a server device is provided, which includes a storage medium, a processor, and a computer program stored on the storage medium and executable on the processor, and when the processor executes the computer program, the server device implements the above intelligent cabinet-based locker processing method applicable to the server side.

According to another aspect of the present application, there is provided an open cabinet processing system based on an intelligent cabinet, including: the client device and the server device.

By means of the technical scheme, compared with the conventional mode, if the conditions that the pickup code is mistakenly sent or the cabinet lattices are misplaced when a distributor stores the parts exist, the method, the device and the system for processing the cabinet opening based on the intelligent cabinet can realize self-help application of the user for opening the cabinet, specifically can obtain the cabinet lattice identification of the target cabinet lattice input by the user and send the self-help cabinet lattice opening request of the user, wherein the cabinet lattice opening request carries the cabinet lattice identification of the target cabinet lattice requiring opening the door; and receiving response information of successful door opening of the target cabinet lattice, so that the applied cabinet lattice can be successfully opened, and the problem that the pickup user cannot pick up the pickup is solved. The operations of calling a customer service telephone and the like are reduced, the waiting time of a pickup user can be reduced, the pickup efficiency of the intelligent cabinet is improved, and the customer service pressure and cost are reduced.

The foregoing description is only an overview of the technical solutions of the present application, and the present application can be implemented according to the content of the description in order to make the technical means of the present application more clearly understood, and the following detailed description of the present application is given in order to make the above and other objects, features, and advantages of the present application more clearly understandable.

Drawings

The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:

fig. 1a is a schematic flow chart of a cabinet opening processing method based on an intelligent cabinet provided in an embodiment of the present application;

fig. 1b is a schematic flow chart illustrating a cabinet opening processing method based on an intelligent cabinet according to another embodiment of the present application;

fig. 2 is a schematic diagram illustrating an example style of an intelligent cabinet provided by an embodiment of the present application;

fig. 3a is a schematic flow chart illustrating another cabinet opening processing method based on an intelligent cabinet according to an embodiment of the present application;

fig. 3b is a schematic flow chart of another cabinet opening processing method based on an intelligent cabinet according to another embodiment of the present application;

FIG. 4 is a schematic flowchart illustrating an example scenario provided in an embodiment of the present application;

fig. 5a shows a schematic structural diagram of an intelligent cabinet-based open cabinet processing apparatus according to an embodiment of the present application;

fig. 5b is a schematic structural diagram illustrating an open cabinet processing apparatus based on an intelligent cabinet according to another embodiment of the present application;

fig. 6a shows a schematic structural diagram of another cabinet opening processing apparatus based on an intelligent cabinet according to an embodiment of the present application;

fig. 6b is a schematic structural diagram of another cabinet opening processing device based on an intelligent cabinet according to another embodiment of the present application;

fig. 7 shows a schematic structural diagram of an open cabinet processing system based on an intelligent cabinet according to an embodiment of the present application.

Detailed Description

The present application will be described in detail below with reference to the accompanying drawings in conjunction with embodiments. It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict.

The technical problems that in the prior art, the piece taking efficiency is influenced, and the customer service pressure and the cost are increased are solved. The embodiment provides a cabinet opening processing method based on an intelligent cabinet, as shown in fig. 1a, which can be applied to a client side of a pickup user, and the method includes:

step 101, a client acquires verification code information of a current login account.

The intelligent cabinet can be for putting in building, house, park unmanned, the cabin check equipment that has the electronic lock, specifically can be the storage equipment of storage takeaway food, express delivery article etc. as shown in figure 2, contains the multiunit cabinet body, for example A, B, C, D group's cabinet body, there are a plurality of cabinet check in every group cabinet body. The current login account may be an account currently logged in at the client side, and the client of the execution main body of the embodiment of the present side may be configured at the smart terminal side of a pickup user, such as a smart phone, a tablet computer, a smart watch, a smart bracelet, and the like.

The current login account can be a platform account of a platform where the order is bound by the file case. The verification code information may be verification code information of user communication information of the login account, where the user communication information may be information of a mobile phone number, a mailbox, and the like of the user, and correspondingly, the verification code information may be a verification code of a mobile phone number, a mailbox, and the like of the current login account, for example, the verification code may be sent to the mobile phone number, the mailbox, and the like, and then the received verification code is input by the user or automatically filled by the system, so as to obtain the verification code information of the current login account.

And 102, the client sends a self-service cabinet grid opening request of the user.

For this embodiment, a self-service cabinet grid opening request of a user may be sent to a background server, and the server may be a background server of the intelligent cabinet control system. The cabinet grid opening request can carry verification code information of a current login account, so that the background server side can conduct safety verification of intelligent cabinet grid opening according to the verification code information of the current login account. Specifically, a series of safety wind control means such as verification of correctness of verification codes can be verified, and the door opening can be completed through automatic wind control means verification of a background server end system. On one hand, the user does not need to wait for accessing the customer service voice telephone, and the abnormity is solved by self; on the other hand, the customer service pressure and the cost of the platform can be greatly reduced, and further the operation cost of enterprises is reduced.

And 103, if the safety verification is successful, the client receives response information that the cabinet lattice is successfully opened.

If the safety verification of the background server side is successful, response information of successful door opening of the cabinet grids can be returned to the client side, and the response information specifically comprises cabinet grid identification of the door opening cabinet grids, the position of the door opening cabinet grids in the intelligent cabinet, the information of successful door opening of the cabinet grids in the self-service application, and the like. After the client receives the response information that the cabinet lattice door is successfully opened, corresponding prompt information can be output to prompt the pickup user that the cabinet lattice door is successfully opened in the self-service application, and the prompt information can be output in the forms of characters, pictures, audio, video, light, vibration and the like.

Compared with the traditional mode at present, the method for processing the cabinet opening based on the intelligent cabinet can realize self-service application of the user for the cabinet opening if the conditions that the pickup code is mistakenly sent or the cabinet grids are misplaced when a delivery person stores the parts exist, can specifically acquire the verification code information of the current login account number, and sends the self-service cabinet grid opening request of the user, and can realize successful opening of the applied cabinet grid after the safety verification of the intelligent cabinet grid opening according to the verification code information is successful at the background, thereby solving the problem that the pickup user can not pick up the parts. The operations of calling a customer service telephone and the like are reduced, the waiting time of a pickup user can be reduced, the pickup efficiency of the intelligent cabinet is improved, and the customer service pressure and cost are reduced.

Further, as a refinement and an extension of the specific implementation manner of the above embodiment, in an actual scene, it may be that a distributor sends an incorrect pickup code to a pickup user, which causes a pickup error and fails to pick up an article of the user. Therefore, in the system for self-service retrieving of articles provided by this embodiment, optionally, instant messaging between the pickup user and the delivery personnel can be established, so that the pickup user can contact the delivery personnel at the first time when the pickup fails, and acquire a correct pickup code to pick up articles. Even if the delivery personnel put the cabinet check by mistake, also can provide actual deposit a cabinet check position or roughly position etc. by the delivery personnel through this kind of optional mode, conveniently get a user and seek the actual deposit cabinet check of oneself article, and then be convenient for apply for by oneself and open appointed cabinet check etc..

Correspondingly, optionally, the cabinet lattice door opening request may further carry a cabinet lattice identifier of a target cabinet lattice requiring door opening (for example, a cabinet lattice number of a cabinet lattice requiring door opening by a user in a self-service request), so that if the security check is passed, a cabinet door of the target cabinet lattice corresponding to the cabinet lattice identifier is triggered to be opened; correspondingly, the step 103 of receiving, by the client, the response message that the cabinet lattice is successfully opened may specifically include: and receiving response information of successful door opening of the target cabinet grid.

In this embodiment, the cabinet check cabinet door of intelligence cabinet can be for translucent or transparent pattern, and the user can directly look over the article of depositing inside the cabinet check, if user's own article, can apply for the cabinet check of appointed cabinet check (target cabinet check promptly) by oneself and open, is convenient for retrieve user's own article more accurately.

Further, in order to facilitate timely guiding the user to open the cabinet door for storing the articles by applying for opening the door in a self-service manner when the input pickup code fails, optionally, before step 101, the method of the embodiment may further include: sending a pickup request carrying pickup code information; if the pickup fails, outputting prompt information that the user can open the door by self, wherein the prompt information can also comprise a prompt that the user needs to open the cabinet door of which cabinet grid, such as 'please input the cabinet number that the user wants to open the door'; and acquiring the cabinet lattice identification input by the user, namely the cabinet lattice identification of the target cabinet lattice requiring door opening.

Because the condition that the user uses for the first time probably exists, so can attach some novice guide's information or use instruction information etc. to instruct a user of getting to open the cabinet check cabinet door that oneself article were actually deposited through applying for the mode of retrieving by oneself, accelerate user's operating efficiency, and then improve user's the efficiency of getting.

Since the user communication information (information such as the mobile phone number and the mailbox of the user) of the current login account may be changed, in order to accurately acquire the verification code information of the current login account, the security check can be accurately performed by the background server, optionally, step 101 may specifically include: if the user communication information of the current login account is changed, prompting to input new user communication information, and acquiring verification code information by using the new user communication information; and if the user communication information of the current login account is not changed, acquiring the verification code information by using the user communication information.

For example, whether the mobile phone number of the user bound to the current login account is changed or not is judged, and if the mobile phone number of the user is not changed, the verification code is sent to the mobile phone number. When the mobile phone number of the pickup user receives the short message of the verification code, the user can select to manually fill the verification code at the client side, or the client side can directly read the received short message when having enough authority, and then the received verification code can be automatically filled. Therefore, the client can obtain the verification code information of the current login account through the filled verification code.

And if the mobile phone number of the user is changed, prompting to input a new mobile phone number, and then utilizing the new mobile phone number to perform the similar process of acquiring the verification code so as to acquire the verification code information of the current login account.

In an actual scenario, it is also possible that the security check of the background server fails when the self-service application is performed to open the cabinet grid, and accordingly, the method of this embodiment may further include: and if the safety verification fails, receiving response information of the failure of the cabinet grid opening and other path information of the cabinet grid opening. Other routing information may include one or more ways, such as contacting a customer service item, contacting a distributor again, and so forth. Through the optional mode, after the safety verification fails, the user can be quickly guided to take the parts from the intelligent cabinet through other ways, and the waiting time of the user is shortened.

The embodiment also provides an intelligent cabinet-based method for processing opening of a cabinet, which is applied to a scene of picking up a piece by self, as shown in fig. 1b, and can be applied to a client side of a user who picks up a piece, and the method includes:

and step 111, the client acquires the cabinet lattice identification of the target cabinet lattice input by the user, and sends a self-service cabinet lattice door opening request of the user, wherein the cabinet lattice door opening request carries the cabinet lattice identification of the target cabinet lattice requested to be opened.

In this step, the client obtains the cabinet lattice identifier of the target cabinet lattice input by the user, which may be the cabinet lattice identifier of the target cabinet lattice input by the client obtaining the user directly viewing the articles stored in the cabinet lattice. Here, the cabinet check cabinet door of intelligence cabinet can be translucent or transparent pattern entirely, and the user can directly look over the article that the cabinet check the inside was deposited, if user's own article, can apply for the cabinet check of appointed cabinet check (promptly target cabinet check) by oneself and open, is convenient for take back user's own article more accurately.

The client side obtains the cabinet lattice identification of the target cabinet lattice input by the user, and can also obtain the cabinet lattice identification of the target cabinet lattice input by the user after the user contacts with the distribution personnel by establishing instant communication between the user and the distribution personnel. Even if the delivery personnel put the cabinet check by mistake, also can provide actual deposit a cabinet check position or roughly position etc. by the delivery personnel through this kind of optional mode, conveniently get a user and seek the actual deposit cabinet check of oneself article, and then be convenient for apply for by oneself and open appointed cabinet check etc..

In this embodiment, a self-service cabinet lattice door opening request of a user may be sent to a background server, the server may be a background server of an intelligent cabinet control system, and the cabinet lattice door opening request carries a cabinet lattice identifier of a target cabinet lattice for which door opening is requested.

And step 121, the client receives response information of successful door opening of the target cabinet grid.

After the client receives the response information that the cabinet lattice door is successfully opened, corresponding prompt information can be output to prompt the pickup user that the cabinet lattice door is successfully opened in the self-service application, and the prompt information can be output in the forms of characters, pictures, audio, video, light, vibration and the like.

The method can acquire a cabinet lattice identifier of a target cabinet lattice input by a user, and send a self-service cabinet lattice door opening request of the user, wherein the cabinet lattice door opening request carries the cabinet lattice identifier of the target cabinet lattice requested to be opened; and receiving response information of successful door opening of the target cabinet lattice, so that the applied cabinet lattice can be successfully opened, and the problem that the pickup user cannot pick up the pickup is solved. The number of operations of calling a customer service telephone and the like is reduced, the waiting time of a pickup user can be reduced, the pickup efficiency of the intelligent cabinet is improved, and the customer service pressure and cost are reduced.

Further, in order to facilitate timely guiding the user to open the cabinet door for storing the articles by applying for the door opening manner by self in case of failure of picking the article by inputting the picking code, optionally, before the client side acquires the cabinet lattice identifier of the target cabinet lattice input by the user in step 111, the method of the embodiment may further include: sending a pickup request carrying pickup information; if the taking of the part fails, outputting prompt information that the user can open the door by himself, wherein the prompt information can also comprise a prompt that the user needs to open the cabinet door of which cabinet grid, such as 'please input the cabinet number that you want to open the door'; and acquiring the cabinet lattice identification input by the user, namely the cabinet lattice identification of the target cabinet lattice requiring door opening.

In the above embodiment, the pickup request carrying pickup information is sent, and one possible implementation manner is to receive pickup information input by a user and send the pickup request carrying pickup information, so that the user can directly input the pickup information and send the pickup request carrying pickup information.

In another possible implementation manner, the communication account information of the user may be acquired, and a pickup request carrying the communication account information may be sent. The communication account information may be a mobile phone number, a mailbox, an instant messaging account, and the like, which is not limited in this application embodiment.

The embodiment of the present application provides a possible implementation manner, where the cabinet grid door opening request further carries authorization information for recording a user's cabinet opening behavior, and before the client sends the user's self-service cabinet grid door opening request in step 111, the method of this embodiment further includes: outputting prompt information for recording the cabinet opening behavior of the user if the user is authorized; and obtaining the authorization agreement selected by the user according to the prompt message, and recording the cabinet opening behavior of the user. Thus, the safety of the articles stored in the cabinet lattice can be improved.

After the client receives the response message that the target cabinet lattice door is successfully opened in step 121, the method of this embodiment further includes: outputting prompt information that a user can confirm whether the object of the target cabinet lattice is the object of the user; and acquiring a current confirmation result selected by the user according to the prompt information, and outputting prompt content corresponding to the current confirmation result. Like this, can further help the user to confirm whether the article of depositing inside the cabinet check are user's article, improve the security of the article of depositing inside the cabinet check, improve getting of intelligent cabinet and a efficiency.

The foregoing embodiment is described in the context of a cabinet opening processing procedure based on an intelligent cabinet at a client side, and further, to fully illustrate an implementation of this embodiment, this embodiment further provides another cabinet opening processing method based on an intelligent cabinet, which can be applied to a server side, as shown in fig. 3a, and the method includes:

step 201, the server receives a self-service cabinet grid opening request of a user sent by the client.

The cabinet grid opening request carries the verification code information of the current login account.

The server in this embodiment can be a background server that performs security check on the self-service cabinet grid opening application of the user, and can be configured on the intelligent cabinet side or the cloud side. After the safety verification succeeds, the intelligent cabinet can be triggered to open the cabinet door of the corresponding cabinet grid. The process of the specific security check may execute the process shown in step 202.

And 202, carrying out safety verification of the intelligent cabinet grid opening according to the verification code information of the current login account.

Optionally, step 202 may specifically include: judging whether the verification code information of the current login account is correct or not; if the verification code information is correct, safety verification of cabinet grid opening is carried out according to whether a pickup record of the intelligent cabinet exists in the current login account of the client; and if the verification code information is wrong, determining that the safety verification fails.

In this embodiment, by judging whether the verification code is correct, that is, whether the verification code sent to the mobile phone number of the login account of the client or the mailbox is consistent with the verification code carried in the cabinet lattice door opening request, if not, the verification code is wrong, the security check fails, and response information of the cabinet lattice door opening failure is returned to the client; if the check codes are consistent, the verification codes are correct, and other wind control means can be continuously checked for safety, such as safety check of opening the door of the cabinet grid according to whether the current login account has a pickup record of the intelligent cabinet.

In an actual application scenario, because the intelligent cabinet is generally put in a building, a house, a garden and other environments for use, the intelligent cabinet in a region can be used by users in the region for multiple times, when the users apply for the cabinet grid opening by themselves, the users should have the pickup records of the intelligent cabinet (the probability of pickup code abnormality occurring when the users use the intelligent cabinet for the first time is extremely low), namely before the applications, the users should use the intelligent cabinet for pickup at a high probability. Therefore, safety verification of opening the door of the cabinet grid can be carried out according to whether the current login account has the pickup record of the intelligent cabinet, and wind control safety verification can be relatively accurately realized. The attacker can be effectively prevented from carrying out malicious self-service application and opening the cabinet.

Illustratively, the safety check of the cabinet grid opening is performed according to whether the current login account of the client has the pickup record of the intelligent cabinet, which specifically includes: if the current login account of the client has a pickup record of the intelligent cabinet, carrying out safety verification of cabinet grid door opening according to the self-service request door opening times accumulated by the current login account of the client in the current time period; and if the current login account does not have the pickup record of the intelligent cabinet, determining that the safety verification fails.

In an actual application scenario, an attacker may use the same login account number to apply for a self-service cabinet grid for opening a door many times, which not only consumes system resources, but also may cause the loss of articles stored in the intelligent cabinet. Therefore, the safety verification of cabinet grid door opening needs to be carried out on the self-service request door opening times accumulated in the current time period of the current login account of the client, so that an attacker is limited to use the same login account to carry out self-service application for cabinet grid door opening for multiple times, and the corresponding safety is ensured.

For example, the security check of the cabinet grid opening is performed according to the self-service request door opening times accumulated by the current login account of the client in the current time period (for example, the current day) (not only the self-service door opening request provided by the current smart cabinet, but also the self-service door opening requests provided by other smart cabinets), and specifically may include: judging whether the accumulated self-service request door opening times are larger than or equal to a preset threshold (the threshold can be preset, and for example, the threshold can be 2 times); if the accumulated self-service request door opening times are larger than or equal to a preset threshold value, determining that the safety verification fails; and if the accumulated self-service door opening request times are smaller than a preset threshold value, determining that the safety verification is successful.

Further, the cabinet grid opening request can also carry a cabinet grid identifier of a target cabinet grid requiring opening the door; the safety check is performed according to the cabinet grids opened by the user. Optionally, step 202 may further include: inquiring whether a storage order bound to a target cabinet lattice is an order in a target platform or not by using a cabinet lattice identifier of the target cabinet lattice requiring door opening, wherein the target platform is a platform which has the authority to acquire order information; if the storage order is the order in the target platform, judging whether the user communication information of the current login account is the user communication information registered in the target platform; if the user communication information of the current login account is the user communication information registered in the target platform or the storage order is not the order in the target platform, performing safety verification of the intelligent cabinet grid opening according to the verification code information; and if the user communication information of the current login account is not the user communication information registered in the target platform, determining that the security verification fails.

For example, as shown in fig. 2, the cabinet lattice requested to be opened by the user is the 10 # cabinet lattice, and first, it is determined whether the storage order bound to the 10 # cabinet lattice is an order in the platform a that has the right to acquire order information, and if the storage order is not an order in the platform a but an order in the platform B, security verification can be performed through a series of verification methods such as checking whether the verification code is correct; if the storage order is the order in the platform A, further deep security verification can be specifically carried out, whether the mobile phone number of the account number of the current login account number of the user is the mobile phone number registered in the platform A or not is judged, if the mobile phone number is the mobile phone number registered in the platform A, the safety verification can be carried out continuously through a series of verification modes such as whether the verification code is correct or not and the like if the mobile phone number is normal; if the mobile phone number is not the mobile phone number registered in the platform A, and the 10 cabinet lattice contains corresponding articles of the order in the platform A, the condition that the abnormality exists is indicated, and the user tries to take the article across the platforms, so that the interception can be carried out in time, and the safety verification fails.

In this embodiment, in order to prevent malicious file fetching, the background server may perform further security check in addition to a series of check manners such as checking whether the verification code is correct. For example, if the user has the right to obtain the order information bound by the storage case lattice, whether the order information is consistent with the mobile phone number of the user who applies for self-help opening the case or not can be judged through the mobile phone number and the like of the user corresponding to the order information, and if the order information is consistent with the mobile phone number of the user who applies for self-help opening the case, the article of the storage case lattice is the article of pickup of the user; if the verification result is inconsistent with the verification result, the user tries to take the articles of other people, and the malicious behavior can be effectively intercepted in a verification failure mode.

Furthermore, in this embodiment, the feedback opinion information of the user may be collected to locate the user who maliciously takes other storage components, the feature information (such as a mobile phone number, a login account number, used terminal equipment, and the like) of the user is stored, and the blacklist information is generated through analysis, so that a subsequent request for self-service application and opening of the user is filtered and screened by using the blacklist information, and the security is improved.

And 203, if the safety verification is successful, sending response information of successful cabinet grid opening to the client.

If the safety verification is successful, the server side can trigger to send a door opening instruction of the target cabinet lattice to the intelligent cabinet, and if door opening failure information of the target cabinet lattice is received, the server side can retry to send the door opening instruction in order to improve the success rate of the cabinet lattice door opening; and if the successful door opening information of the target cabinet lattice is received, sending the response information of successful door opening of the cabinet lattice to the client.

The embodiment also provides a cabinet opening processing method based on the intelligent cabinet, which is applied to a scene of picking up a piece by itself in case of failure to pick up the piece, as shown in fig. 3b, and can be applied to a server side, and the method includes:

step 211, the server receives a user self-service cabinet grid opening request sent by the client, wherein the cabinet grid opening request carries a cabinet grid identifier of a target cabinet grid requiring opening;

and step 221, the server sends response information of successful opening of the target cabinet lattice to the client.

In the embodiment of the present application, a possible implementation manner is provided, in step 221, the server sends, to the client, response information that the target cabinet lattice is successfully opened, which may be sending a door opening instruction of the target cabinet lattice to the intelligent cabinet; if the door opening failure information of the target cabinet lattice is received, retrying to send a door opening instruction; and if the successful door opening information of the target cabinet lattice is received, sending response information of successful door opening of the target cabinet lattice to the client.

The embodiment of the present application provides a possible implementation manner, where the cabinet compartment opening request further carries authorization information for recording a user compartment opening behavior, and before the server sends response information that the target cabinet compartment opening is successful to the client in step 221, the method of this embodiment further includes: and recording the cabinet opening behavior of the user according to the authorization information. Thus, the safety of the articles stored in the cabinet grids can be improved.

The embodiment of the application provides a possible implementation manner, and the pickup failure specifically may be that pickup information input by a user is received, and after a pickup request carrying the pickup information is sent, pickup fails; or the pickup fails after the communication account information of the user is acquired and the pickup request carrying the communication account information is sent.

For convenience of understanding of the specific implementation process of the method in each embodiment, the following application scenarios are given, but not limited to the following:

in the takeaway scene, the intelligent cabinet can get the cupboard for intelligence, and in order to guarantee to deposit the safety of food article, the user only can get the cupboard check of meal code completion intelligent cabinet that the system was provided and open the door and get meal. And if the food taking code is sent wrongly or the distributor misplaces the cabinet grids, the food taking user cannot take the food. If the solution is attempted by means of dialing a customer service telephone and the like, the meal taking efficiency is influenced, and the customer service pressure and the cost are increased.

In order to solve the problems, based on the method of the embodiment, the door opening permission can be transferred to the user side, the request of malicious door opening is intercepted through a wind control means, the problem that the user takes meals abnormally is solved, and meanwhile the operation cost of a company is reduced. When the user retrieves the food through the cabinet number, the system can perform mobile phone number verification, food taking record verification, whether the grid-stored food is the food in a target platform (platform with authority to obtain order information) docked by the system, whether the function is used for more than 2 times today, and other pneumatic control verifications.

As shown in fig. 4, firstly, the user can contact the distributor through the self-service system, send instant messaging message or telephone communication and the like to get the correct meal fetching code, and if the meal fetching code is wrong, the user can apply for opening the door by self; the user inputs the cabinet number according to the prompt, and the cabinet door of the intelligent food cabinet is transparent or semitransparent in practice, so that the user can directly see the food belonging to the user; the system acquires whether the mobile phone number of the current account number is changed, if so, a new mobile phone number can be input to acquire the verification code, and if not, the verification code can be directly acquired by using the mobile phone number; after the verification code and the cabinet number requesting to open the door are obtained, door opening operation can be triggered, and a background judges whether an order bound under the cabinet number is an order in a target platform or not; if the order is in the target platform, directly verifying whether the verification code is correct, if not, judging whether the mobile phone number is the mobile phone number registered in the platform, if so, verifying whether the verification code is correct, and if not, storing the order item in the target platform in the cabinet lattice, wherein the order item belongs to cross-platform meal taking, does not support taking and can prompt to contact customer service; after verification of the verification code, safety verification such as whether a site (intelligent food taking cabinet) food taking record exists or not, whether forced door opening times of all sites are less than or equal to 2 times or not can be performed, and after verification is successful, a cabinet door of a target cabinet lattice corresponding to the opened door can be triggered, so that self-service food taking of a user is realized.

Compared with the traditional mode at present, if there is a pickup code sending error, or the conditions such as misplacing cabinet lattices when a delivery person stores the parts occur, the embodiment can realize self-service application and opening of the cabinet by the user, specifically can acquire the verification code information of the current login account, and send a self-service cabinet lattice door opening request of the user, after the safety verification of intelligent cabinet lattice door opening is successfully carried out according to the verification code information at the background, the successful door opening of the applied cabinet lattice can be realized, and the problem that the pickup user can not pick up the parts is solved. The operations of calling a customer service telephone and the like are reduced, the waiting time of a pickup user can be reduced, the pickup efficiency of the intelligent cabinet is improved, and the customer service pressure and cost are reduced.

In order to solve the above problem, based on another method of this embodiment, the door opening authority can be transferred to the user side, and a request for opening a door maliciously is intercepted by a wind control means, so that the problem that the user has an abnormal meal taking function is solved, and the operation cost of a company is reduced. When the user retrieves the food through the cabinet number, the client can acquire the cabinet lattice identification of the target cabinet lattice input by the user, send a self-service cabinet lattice door opening request of the user, and then the client can receive the response information that the target cabinet lattice door opening is successful.

Firstly, a user can contact a distributor through the self-service system, send instant communication messages or telephone communication and the like to take a correct meal taking code, and if the meal taking code is wrong, the user can apply for opening a door in a self-service manner; the method comprises the steps that 1, a cabinet number to be opened is output, a user inputs the cabinet number according to a prompt, and actually, the cabinet door of the intelligent food cabinet is transparent or semitransparent, so that the user can directly see the food belonging to the user; then, the client sends a self-service cabinet grid door opening request of a user, wherein the cabinet grid door opening request carries a cabinet grid identifier of a target cabinet grid requiring door opening; and the client can receive response information of successful opening of the target cabinet grid, so that the applied cabinet grid can be successfully opened, and the problem that a pickup user cannot pick up the pickup is solved. The operations of calling a customer service telephone and the like are reduced, the waiting time of a pickup user can be reduced, the pickup efficiency of the intelligent cabinet is improved, and the customer service pressure and cost are reduced.

Further, as a specific implementation of the method shown in fig. 1a, this embodiment provides an intelligent cabinet-based open cabinet processing apparatus applicable to a client side, as shown in fig. 5a, the apparatus includes: an acquisition module 31, a sending module 32, and a receiving module 33.

The obtaining module 31 is configured to obtain the verification code information of the current login account;

the sending module 32 is configured to send a self-service cabinet grid door opening request of a user, where the cabinet grid door opening request carries the verification code information, so that security verification of intelligent cabinet grid door opening is performed according to the verification code information;

and the receiving module 33 is configured to receive response information that the cabinet lattice door is successfully opened if the security verification is successful.

In a specific application scenario, optionally, the cabinet lattice door opening request further carries a cabinet lattice identifier of a target cabinet lattice requiring door opening, so that if the security check passes, a cabinet door of the target cabinet lattice corresponding to the cabinet lattice identifier is triggered to be opened; correspondingly, the receiving module 33 is specifically configured to receive response information that the target cabinet lattice is successfully opened.

In a specific application scenario, the apparatus further comprises: an output module;

the sending module 32 is further configured to send a pickup request carrying pickup code information;

the output module is used for outputting prompt information that the user can open the door by self if the pickup fails;

the obtaining module 31 is further configured to obtain the counter identifier input by the user.

In a specific application scenario, the obtaining module 31 is specifically configured to prompt to input new user communication information if user communication information of a current login account is changed, and obtain verification code information by using the new user communication information; and if the user communication information of the current login account is not changed, acquiring verification code information by using the user communication information.

In a specific application scenario, the receiving module 33 is further configured to receive response information that the cabinet compartment fails to open the door and other path information of the cabinet compartment that opens the door if the security check fails.

Further, as a specific implementation of the method shown in fig. 1b, this embodiment provides an intelligent cabinet-based open cabinet processing apparatus applicable to a client side, as shown in fig. 5b, the apparatus includes: the device comprises an acquisition module 311, a sending module 321 and a receiving module 331.

The obtaining module 311 is configured to obtain a cabinet lattice identifier of a target cabinet lattice input by a user;

the sending module 321 is configured to send a self-service cabinet lattice door opening request from a user, where the cabinet lattice door opening request carries a cabinet lattice identifier of a target cabinet lattice requested to be opened;

the receiving module 331 is configured to receive response information that the target cabinet lattice is successfully opened.

In a specific application scenario, the obtaining module 311 is further configured to:

acquiring a cabinet lattice identifier of a target cabinet lattice, which is input by a user through directly checking the articles stored in the cabinet lattice; or

And acquiring the cabinet lattice identification of the target cabinet lattice, which is input after the user contacts with the distribution personnel by establishing the instant communication with the distribution personnel.

the sending module 321 is further configured to send a pickup request carrying pickup information;

and the output module is used for outputting prompt information that the user can open the door by self if the pickup fails.

In a specific application scenario, the sending module 321 is further configured to:

receiving pickup information input by a user, and sending a pickup request carrying the pickup information; or alternatively

The method comprises the steps of obtaining communication account information of a user and sending a pickup request carrying the communication account information.

In a specific application scenario, the cabinet grid opening request also carries authorization information for recording the cabinet opening behavior of the user, and the output module is further configured to: before the sending module 321 sends a self-service cabinet grid opening request of a user, outputting prompt information for recording whether the user is authorized to open the cabinet;

the obtaining module 311 is further configured to: and obtaining the consent authorization selected by the user according to the prompt information and recording the opening behavior of the user.

In a specific application scenario, after the receiving module 331 receives the response information that the target cabinet door is successfully opened, the output module is further configured to: outputting prompt information that a user can confirm whether the object of the target cabinet lattice is the object of the user;

the obtaining module 311 is further configured to: and acquiring a current confirmation result selected by the user according to the prompt information, and outputting prompt content corresponding to the current confirmation result.

It should be noted that other corresponding descriptions of the functional units related to the cabinet opening processing apparatus based on an intelligent cabinet, which can be applied to the user client side, provided in this embodiment may refer to the corresponding descriptions of the methods in fig. 1a and fig. 1b, and are not described herein again.

Further, as a specific implementation of the method shown in fig. 3a, an embodiment of the present application provides an intelligent cabinet-based open cabinet processing apparatus applicable to a service end side, as shown in fig. 6a, the apparatus includes: a receiving module 41, a checking module 42 and a sending module 43.

The receiving module 41 is configured to receive a cabinet grid door opening request sent by a client, where the cabinet grid door opening request carries verification code information of a current login account;

the checking module 42 is used for performing safety checking of the intelligent cabinet grid opening according to the verification code information;

and the sending module 43 is configured to send response information that the cabinet lattice door is successfully opened to the client if the security verification is successful.

In a specific application scenario, the checking module 42 is specifically configured to determine whether the verification code information is correct; if the verification code information is correct, safety verification of cabinet grid opening is carried out according to whether the current login account has a pickup record of the intelligent cabinet; and if the verification code information is wrong, determining that the safety verification fails.

In a specific application scenario, the checking module 42 is further specifically configured to perform security checking of opening doors of the cabinet grid according to the self-service request door opening times accumulated by the current login account within the current time period if the current login account has the pickup record of the intelligent cabinet; and if the current login account does not have the pickup record of the intelligent cabinet, determining that the safety verification fails.

In a specific application scenario, the checking module 42 is further specifically configured to determine whether the accumulated self-service request door opening times is greater than or equal to a preset threshold; if the accumulated self-service request door opening times are larger than or equal to a preset threshold value, determining that the safety verification fails; and if the accumulated self-service request door opening times are smaller than a preset threshold value, determining that the safety verification is successful.

In a specific application scene, the cabinet grid opening request also carries a cabinet grid identifier of a target cabinet grid requiring opening the door; the checking module 42 is further specifically configured to query, by using the cabinet grid identifier, whether a storage order bound to the target cabinet grid is an order in a target platform, where the target platform is a platform that has a right to acquire order information; if the storage order is the order in the target platform, judging whether the user communication information of the current login account is the user communication information registered in the target platform; if the user communication information of the current login account is the user communication information registered in the target platform, or the storage order is not the order in the target platform, performing safety verification of intelligent cabinet grid opening according to the verification code information; and if the user communication information of the current login account is not the user communication information registered in the target platform, determining that the security verification fails.

In a specific application scenario, the sending module 43 is specifically configured to send a door opening instruction of the target cabinet lattice to the intelligent cabinet; if the door opening failure information of the target cabinet lattice is received, retrying to send the door opening instruction; and if the successful door opening information of the target cabinet lattice is received, sending response information of successful door opening of the cabinet lattice to the client.

Further, as a specific implementation of the method shown in fig. 3b, an embodiment of the present application provides an intelligent cabinet-based open cabinet processing apparatus applicable to a server side, as shown in fig. 6b, the apparatus includes: a receiving module 411 and a sending module 431.

The receiving module 411 is configured to receive a user self-service cabinet lattice door opening request sent by a client, where the cabinet lattice door opening request carries a cabinet lattice identifier of a target cabinet lattice requested to be opened;

and the sending module 431 is configured to send response information that the target cabinet lattice is successfully opened to the client.

In a specific application scene, the cabinet grid opening request also carries authorization information for recording the cabinet opening behavior of the user; the device further comprises:

and the recording module is configured to record the user cabinet opening behavior according to the authorization information before the sending module 431 sends the response information that the target cabinet lattice is successfully opened to the client.

It should be noted that other corresponding descriptions of the functional units related to the cabinet compartment door opening prompting device applicable to the intelligent cabinet at the server side provided in this embodiment may refer to the corresponding descriptions of the methods in fig. 3a and fig. 3b, and are not described herein again.

Based on the method shown in fig. 1a or fig. 1b, correspondingly, the present application further provides a storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the method for processing cabinet opening based on a smart cabinet, which is applicable to a user client side and is shown in fig. 1a or fig. 1b, is implemented. Based on the method shown in fig. 3a or fig. 3b, the present application further provides another storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the method for processing a cabinet opening based on an intelligent cabinet applicable to a service end side as shown in fig. 3a or fig. 3b is implemented.

Based on such understanding, the technical solution of the present application may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.), and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method of the embodiments of the present application.

Based on the method shown in fig. 1a or fig. 1b and the virtual device embodiment shown in fig. 5a or fig. 5b, to achieve the above object, an embodiment of the present application further provides a client device, which may specifically be a tablet computer, a smart phone, a smart watch, a smart bracelet, or other network devices, and the client device includes a storage medium and a processor; a storage medium for storing a computer program; a processor for executing a computer program to implement the above-mentioned intelligent cabinet-based locker processing method applicable to the user client side as shown in fig. 1a or fig. 1 b.

Based on the method shown in fig. 3a or fig. 3b and the virtual device embodiment shown in fig. 6a or fig. 6b, in order to achieve the above object, an embodiment of the present application further provides a server device, which may specifically be a server, a computer device, an intelligent cabinet management device, and the like. The apparatus includes a storage medium and a processor; a storage medium for storing a computer program; a processor for executing a computer program to implement the above-mentioned intelligent cabinet-based open cabinet processing method applicable to the service end side as shown in fig. 3a or fig. 3 b.

Optionally, both the two entity devices may further include a user interface, a network interface, a camera, a Radio Frequency (RF) circuit, a sensor, an audio circuit, a WI-FI module, and the like. The user interface may include a Display screen (Display), an input unit such as a keypad (Keyboard), etc., and the optional user interface may also include a USB interface, a card reader interface, etc. The network interface may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface), etc.

Those skilled in the art will appreciate that the physical device structures of the client device and the server device provided in the present embodiment do not constitute a limitation to the two physical devices, and may include more or fewer components, or combine some components, or arrange different components.

The storage medium may further include an operating system and a network communication module. The operating system is a program that manages the hardware and software resources of the two physical devices described above, supporting the operation of the information processing program as well as other software and/or programs. The network communication module is used for realizing communication among components in the storage medium and other hardware and software in the information processing entity equipment.

Based on the above, further, an embodiment of the present application further provides an intelligent cabinet-based cabinet opening processing system, as shown in fig. 7, the system includes a server device 51, a client device 52; the server 51 may be configured on the cloud side.

Therein, the client device 52 may be used to execute the method as shown in fig. 1a and the server device 51 may be used to execute the method as shown in fig. 3 a.

The client device 52 may be configured to obtain the verification code information of the current login account; and sending a self-service cabinet grid door opening request of the user to the server device 51, wherein the verification code information is carried in the cabinet grid door opening request.

The server device 51 is configured to receive a cabinet grid opening request sent by the client device 52 and used by a user in a self-service manner, where the cabinet grid opening request carries verification code information of a current login account; safety verification of opening of the intelligent cabinet grid is carried out according to the verification code information; if the security check is successful, a response message that the cabinet lattice door opening is successful is sent to the client device 52.

The client device 52 may also be configured to receive a response message indicating that the cabinet compartment is successfully opened if the security check is successful.

The client device 52 may also be used to perform the method as shown in fig. 1b, and the server device 51 may be used to perform the method as shown in fig. 3 b.

The client device 52 may be configured to obtain a cabinet lattice identifier of a target cabinet lattice input by the user, and send a self-service cabinet lattice door opening request from the user, where the cabinet lattice door opening request carries the cabinet lattice identifier of the target cabinet lattice requested to be opened.

The server device 51 is configured to receive a user self-service cabinet grid door opening request sent by a client, where the cabinet grid door opening request carries a cabinet grid identifier of a target cabinet grid requiring door opening; and sending response information of successful opening of the grid of the target cabinet to the client.

The client device 52 may also be configured to receive a response message indicating that the target cabinet door is successfully opened.

Through the description of the above embodiments, those skilled in the art can clearly understand that the present application can be implemented by means of software plus an essential general hardware platform, and can also be implemented by means of hardware. Through the technical scheme who uses this embodiment, compare with present traditional mode, if there is the code of getting to send the mistake, perhaps the delivery person misplaces when depositing the piece the circumstances such as cabinet check take place, this embodiment can realize that the user applies for the uncork by oneself, can specifically acquire the identifying code information of current login account number, and send the self-service cabinet check of user and open the door request, after the security verification that intelligence cabinet check was opened according to this identifying code information at the background succeeds, the cabinet check that can realize applying opens the door successfully, the problem that the user of getting can't get the piece is solved. The number of operations of calling a customer service telephone and the like is reduced, the waiting time of a pickup user can be reduced, the pickup efficiency of the intelligent cabinet is improved, and the customer service pressure and cost are reduced.

Those skilled in the art will appreciate that the drawings are merely schematic representations of preferred embodiments and that the blocks or flowchart illustrations are not necessary to practice the present application. Those skilled in the art will appreciate that the modules in the devices in the implementation scenario may be distributed in the devices in the implementation scenario according to the description of the implementation scenario, or may be located in one or more devices different from the present implementation scenario with corresponding changes. The modules of the implementation scenario may be combined into one module, or may be further split into a plurality of sub-modules.

The above application serial numbers are for description purposes only and do not represent the superiority or inferiority of the implementation scenarios. The above disclosure is only a few specific implementation scenarios of the present application, but the present application is not limited thereto, and any variations that can be made by those skilled in the art are intended to fall within the scope of the present application.

Claims

1. A cabinet opening processing method based on an intelligent cabinet is applied to scenes of failure in taking a part and self-service taking of the part, and is characterized by comprising the following steps:

and receiving response information of successful door opening of the target cabinet grid.

2. The method of claim 1, wherein obtaining the user-entered bin identification of the target bin comprises:

acquiring a cabinet lattice identifier of the target cabinet lattice, which is input by a user through directly checking the articles stored in the cabinet lattice; or

And acquiring the cabinet lattice identification of the target cabinet lattice, which is input after the user contacts with the distribution personnel by establishing instant communication with the distribution personnel.

3. The method of claim 1 or 2, wherein prior to obtaining the user-entered bin identification of the target bin, the method further comprises:

sending a pickup request carrying pickup information;

and if the pickup fails, outputting prompt information that the user can open the door by self.

4. A cabinet opening processing method based on an intelligent cabinet is applied to scenes of failure in taking a part and self-service taking of the part, and is characterized by comprising the following steps:

5. The utility model provides a processing apparatus that opens cabinet based on intelligence cabinet is applied to and gets a failure, gets the scene of piece by oneself, its characterized in that includes:

the acquisition module is used for acquiring a cabinet lattice identifier of a target cabinet lattice input by a user;

and the receiving module is used for receiving response information of successful door opening of the target cabinet.

6. The utility model provides a processing apparatus that opens cabinet based on intelligence cabinet is applied to and gets a failure, gets the scene of piece by oneself, its characterized in that includes:

7. A storage medium having stored thereon a computer program, wherein the computer program, when executed by a processor, implements the intelligent cabinet-based opening handling method of any one of claims 1 to 4.

8. A client device comprising a storage medium, a processor and a computer program stored on the storage medium and executable on the processor, wherein the processor implements the method of any one of claims 1 to 3 when executing the computer program.

9. A server device comprising a storage medium, a processor and a computer program stored on the storage medium and executable on the processor, characterized in that the processor implements the method of claim 4 when executing the computer program.

10. The utility model provides a processing system that opens cabinet based on intelligence cabinet which characterized in that includes: a client device as claimed in claim 8 and a server device as claimed in claim 9.