CN115409472A - Intelligent case handling process management method and system and electronic equipment - Google Patents
Intelligent case handling process management method and system and electronic equipment Download PDFInfo
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Abstract
The invention discloses a method, a system and electronic equipment for managing an intelligent case handling process.A business track is established in a case handling area, and a plurality of inspection areas are set on the business track; identifying the position information of the target role, and judging the confirmation state of the checked area before the position of the target role according to the target business process corresponding to the target role; if the confirmation states of the checked areas are confirmed, allowing the target role to continue to advance according to the target business process; and if at least one of the confirmed states of the checked areas is not confirmed, sending out a warning to prevent the target role from continuing to advance according to the target business process. Each target role has a corresponding target business process, the target business process comprises information representing the target role according to which track and which inspection areas need to be completed, the target role can be executed only according to the target business process, the informatization degree of the case handling process is improved through an intelligent analysis mode, the traceability is strong, and the case handling standardization is ensured.
Description
Technical Field
The invention relates to the technical field of intelligent process analysis, in particular to a method and a system for managing an intelligent case handling process and electronic equipment.
Background
In a traditional case handling process, a worker needs to bring and guide a suspect to carry out a series of case handling processes, such as entering-district registration, information acquisition, urinalysis and the like, and when the worker finishes one process, the worker and the suspect sign and confirm on a paper form, if the worker does not confirm in time, the suspect enters a signal inquiry link under the condition of not carrying out personal examination, and potential safety hazards are caused.
Therefore, the traditional case handling process has low informatization degree and poor traceability, is easy to cause careless omission, cannot ensure the standardization of each case handling link, and also influences the personal safety of workers.
Disclosure of Invention
The present invention is directed to solving at least one of the problems of the prior art. Therefore, the invention aims to provide an intelligent case handling process management method, an intelligent case handling process management system and electronic equipment, so as to solve the problems of low informatization degree of case handling processes, poor traceability and the like in the prior art.
In order to achieve the purpose, the invention adopts the following technical scheme:
in a first aspect, an embodiment of the present application provides an intelligent case handling process management method, including:
establishing a service track in a case handling area, and setting a plurality of inspection areas on the service track;
identifying the position information of the target role, and judging the confirmation state of the checked area before the position of the target role according to the target business process corresponding to the target role;
if the confirmation states of the checked areas are confirmed, allowing the target role to continue to move forward according to the target service flow;
if at least one of the confirmed states of the checked areas is unconfirmed, a warning is sent out to prevent the target role from continuing to move forward according to the target business process.
In some embodiments, before identifying the location information of the target character, further comprising:
acquiring identity information of a target role, and establishing an information file corresponding to the target role in a data server;
formulating a target business process corresponding to the target role, wherein the target business process comprises a plurality of inspection areas sequenced according to a set process, and inputting the target business process information into an information archive;
and the target role sequentially passes through the inspection areas according to the sequence of the set flow, modifies the confirmation state of the inspection area into a confirmed state after each pass through one inspection area and the corresponding flow is completed, and updates the information file.
In some embodiments, the inspection device corresponding to the inspection area is bound, after a process of one inspection area is completed, inspection information corresponding to the inspection area is generated, the inspection information is uploaded to a data server and is recorded in an information archive, and the inspection information includes, but is not limited to, upload time information, identity information of a target role, and identification information of the applied inspection device.
In some embodiments, before the target role enters the inspection area, the identity information of the target role is identified by using the identity recognition device, whether the identity information is in the white list allowed to enter the inspection area is judged, if yes, the target role is allowed to enter the inspection area, and the entry time information, the identity recognition device ID and the identity information of the target role are uploaded to the information archive.
In some embodiments, a real-time track of the target role is formulated according to the uploading time information, the identity information of the target role, the identification information of the applied checking device, the entry time information and the ID of the identity recognition device, a deviation value between the real-time track and a target track threshold value in a target business process is judged, and if the deviation value is greater than a set value, a warning is given.
In some embodiments, a snapshot position point is selected on a business track, a face snapshot machine is arranged at the snapshot position point, the face snapshot machine collects face information of a passed character in real time, uploads the face information to the data server, identifies a target character corresponding to the face information, and adds identification information and snapshot time information of the face snapshot machine to the real-time track.
In some embodiments, the video data with the target role is marked with the identity information of the target role, and the video data with the corresponding identity information is called from the video data by selecting the specific identity information to form the exclusive video data packet.
In some embodiments, when a plurality of target roles enter a case handling area, an avoidance strategy among different target roles is formulated, whether the real-time track of the target roles triggers the avoidance strategy or not is judged, and if yes, a warning is given.
In a second aspect, an embodiment of the present application provides a system applied to the above intelligent case handling process management method, including:
the system comprises a case handling area, a service track and a plurality of inspection areas, wherein the case handling area is divided into the service track;
the information collector is distributed on the service track and used for collecting the identity information and the position information of the target role and uploading the identity information and the position information to the data server;
the data server is used for formulating a target business process corresponding to each target role, judging the confirmation state of the checked area before the position of the target role after receiving the identity information and the position information, and allowing the target role to continue to advance according to the target business process if the confirmation states of the checked area are confirmed; and if at least one of the confirmed states of the checked areas is not confirmed, sending out a warning to prevent the target role from continuing to advance according to the target business process.
In a third aspect, an embodiment of the present application provides an electronic device, including a processor and a memory, where the memory stores at least one instruction, at least one program, a code set, or an instruction set, and the at least one instruction, at least one program, a code set, or an instruction set is loaded and executed by the processor to implement the intelligent case handling process management method as described above.
Compared with the prior art, the invention at least comprises the following beneficial effects:
according to the intelligent case handling process management method, the intelligent case handling process management system and the electronic device, each target role is provided with the corresponding target business process, the target business process comprises information representing the track which the target role needs to follow and which inspection areas need to be completed, the target role can only be executed according to the target business process, the state of the inspection area is updated to be confirmed when each inspection area is completed, when the unconfirmed inspection areas are identified according to the position information of the target role, a warning is sent out, the target role is controlled, the informatization degree of the case handling process is improved through an intelligent analysis mode, the traceability is strong, and the case handling standardization is guaranteed.
The present invention will be described in further detail with reference to the accompanying drawings and specific embodiments.
Drawings
The invention is further illustrated by means of the attached drawings, but the embodiments in the drawings do not constitute any limitation to the invention, and for a person skilled in the art, without inventive effort, further drawings may be derived from the following figures.
FIG. 1 is a flow chart of an intelligent case handling process management method according to the present invention.
FIG. 2 is a schematic diagram of an intelligent case handling process management system according to the present invention.
Detailed Description
The technical solutions of the present invention will be described clearly and completely with reference to the accompanying drawings, and it should be understood that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In the description of the present invention, it should be noted that the terms "center", "upper", "lower", "left", "right", "vertical", "horizontal", "inner", "outer", etc. indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, and are only for convenience of description and simplification of description, but do not indicate or imply that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and thus, should not be construed as limiting the present invention. Furthermore, the terms "first," "second," and "third" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
In the description of the present invention, when it is described that a specific device is located between a first device and a second device, there may or may not be an intervening device between the specific device and the first device or the second device. When a particular device is described as being coupled to other devices, that particular device may be directly coupled to the other devices without intervening devices or may be directly coupled to the other devices with intervening devices.
Techniques, methods, and apparatus known to those of ordinary skill in the relevant art may not be discussed in detail but are intended to be part of the specification where appropriate.
In a first aspect, referring to fig. 1 to 2, the present embodiment provides a method for managing an intelligent case handling process, including:
establishing a service track in a case handling area, and setting a plurality of inspection areas on the service track; the management method is applied to a set case handling area, the case handling area can be one entity area or the combination of a plurality of entity areas, namely, the case handling area can be in the same building or distributed in a plurality of buildings, and the case handling area is provided with an inlet and an outlet as seen from the whole case handling area, wherein a plurality of inspection areas are distributed, the inspection areas can be connected in series by setting different service tracks, and the service tracks are a complicated road network; furthermore, the inspection area comprises an entering area registration area, a personal inspection area, a signal inquiry area, an information acquisition area, a virus-related urine inspection area, a temporary taking-away area, an exiting area registration area and the like, and each target role enters the case handling area and needs to complete the service of the relevant inspection area according to the set flow to leave the case handling area;
identifying the position information of the target role, and judging the confirmation state of the checked area before the position of the target role according to the target business process corresponding to the target role; each target role has a corresponding target business process, the target business process comprises information for carrying out a plurality of inspection area inspections according to a certain business track sequence, in a specific target business process, a business track with corresponding characteristics is provided, the business track represents that the target role needs to travel according to a certain route, so the position information is positioned in the corresponding business track according to the position information of the target role, the passed inspection area information is obtained, and then the confirmation state of the passed inspection area information is judged;
if the confirmation states of the checked areas are confirmed, the target role is proved to have finished checking when passing through the checked areas and has been subjected to informatization mark keeping, and the target role is allowed to continue to advance according to the target business flow and go to the next detection area;
if at least one of the confirmed states of the checked areas is unconfirmed, the target role is proved to be in the next checked area under the condition that the previous checked area is not completed, detection omission occurs, at the moment, the control sends out an alarm to prevent the target role from continuing to move forward according to the target business flow, and the staff brings the target role to the checked areas which are not confirmed yet to complete the check.
In this embodiment, by using an intelligent analysis manner, according to the target business process individually defined by each target role, the current process progress of each target role can be analyzed in a targeted manner, so as to ensure that the checked area before the position where the checked area is located belongs to a confirmed state. Additionally, in order to solve the problems that a plurality of target characters are in the same case handling area simultaneously, such as flow Cheng Hunluan, the business tracks of all the target characters are staggered by formulating different target business flows, the queuing waiting time of the checking area is homogenized as much as possible, the condition that the plurality of target characters are in the same checking area is avoided, and the case handling efficiency is improved. Therefore, the target business process can be made according to the criteria including, but not limited to, the length of the queue waiting time, the quality of the relationship between the target roles, the distance between the target roles, etc.
As an embodiment, before identifying the location information of the target character, the method further includes:
collecting identity information of a target role, establishing an information file corresponding to the target role in a data server, binding the information file with the target role, wherein the information file is in one-to-one correspondence with the target role, electronic traces generated by the target role in a case handling area are all stored in the information file, and the identity information can be face information, fingerprint information, pupil information, identity card information and the like;
formulating a target business process corresponding to the target role, wherein the target business process comprises a plurality of inspection areas sequenced according to the set process, and inputting target business process information into an information file; more specifically, after the information archive is established, the current set flow of the target role is selected, the set flow presents a certain service track, and a plurality of inspection areas are distributed on the service track, for example, A, B, C three inspection areas can be successively completed according to a line 1, C, B, A can also be successively completed according to a line 2, and the set flow is correspondingly established according to each target role;
the target role sequentially passes through the inspection areas according to the sequence of the set flow, modifies the confirmation state of the inspection area into a confirmed state after each pass through one inspection area and the corresponding flow is completed, and updates the information file.
Therefore, all tracks and data of the target roles in the case handling area can be stored in the information archive and called in the information archive, so that each target role can be independently judged, the basis for allowing a plurality of target roles to enter the case handling area at the same time is provided, all process data can be reserved, and electronic information traceability is realized.
As an embodiment, for each inspection area, the inspection device corresponding to the inspection area is bound, after the process of one inspection area is completed, the inspection information corresponding to the inspection area is generated, the inspection information is uploaded to the data server and is recorded in the information archive, and the inspection information includes, but is not limited to, upload time information, identity information of a target role, and identification information of the applied inspection device. In order to improve the data integrity of the target role in completing the target business process, so that the target role can trace back to specific time and articles when a problem occurs, the electronic trace generated by the target role in one inspection area, including which target role uses which equipment in which inspection area to complete the inspection at what time, is systematically uploaded to the information archive corresponding to the target role. And the inspection area is internally provided with a resident worker which is responsible for maintaining the inspection equipment information corresponding to the inspection area, executing the inspection and uploading the inspection information. Therefore, in this embodiment, process data is generated at both the target role terminal and the inspection area terminal, the target role terminal is mainly data generated when the target role terminal walks in the case handling area, and the inspection area terminal is mainly data generated when different target roles are inspected at different times, for example, at least one urine test device is bound to the urine test area, and each urine test device uploads the object identity information, urine test results, time, device identification information and the like of urine test to the data server and records the object identity information, urine test results, time, device identification information and the like in the information file when the urine test action is completed. In the process, the target role terminal only updates the confirmation state of the inspection area in the target business process, namely, the target role terminal only knows whether the inspection is performed or not, does not know how the inspection result is, and the inspection result can only be known by the staff at the back end.
Additionally, an identity recognition device is arranged at an entrance of each inspection area, before a target role enters the inspection area, the identity recognition device is used for recognizing the identity information of the target role, whether the identity information is in a white list allowed to enter the inspection area or not is judged, each inspection area has a corresponding white list, if the target business process of the target role has the inspection area, the target role is listed in the white list of the inspection area, but the personnel accommodated in each inspection area is limited, for example, only 1 person can be accommodated and carried out simultaneously, so when the personnel in the inspection area are inspected, all the white lists are temporarily shielded, other people are not allowed to enter the inspection area, and another person can be placed only after the personnel in the inspection area leave;
therefore, if the identity information of the target role at the entrance is in the white list, the target role is allowed to enter the inspection area, the entry time information, the identity identification device ID and the identity information of the target role are uploaded to the information file, and all data entering the inspection area are stored.
The target role generates corresponding information data before entering the inspection area and in the inspection area, and a real-time track of the target role can be formulated according to the uploading time information, the identity information of the target role, the identification information of the applied inspection equipment, the entering time information and the identity identification equipment ID, wherein the real-time track can be updated along with the movement of the target role, and records which places the target role passes through, which inspection areas the target role enters, which equipment is used, the time generated by all data and the like so as to position the target role in real time; and the target business process of each target role has a set target track threshold, which can be a distance threshold or a time threshold, namely, whether the position of the target role is deviated or whether the time for evaluating the target role to stay at a certain position is abnormal or not is judged, the deviation value of the real-time track and the target track threshold in the target business process is judged, and if the deviation value is greater than the set value, a warning is given out to control the target role in time. The real-time positioning mode adopts a line-drawing-point mode, data detected by the inspection area are lightened on the virtual case handling area and are sequentially connected according to the time sequence to form a track route, and the track route is the real-time track of the target role.
The method comprises the steps of selecting a snapshot position point on a business track by using face information as identity information of a target role, setting a face snapshot machine at the snapshot position point, collecting the face information of the role passing through by the face snapshot machine in real time, uploading the face information to a data server, identifying the target role corresponding to the face information, adding identification information and snapshot time information of the face snapshot machine into the real-time track, and fusing business data generated at an inspection area with track data formed on a travel track of the target role to obtain complete information of the target role under the real-time track.
The snapshot position points can be arranged at key positions of the service track, such as a passage port, a door of each room and the like, a face information base is established at a data service end by snapshot of face information, a specific target role with the highest similarity is searched in the face information base, track data of the target role between inspection areas is newly added, and therefore intelligent analysis can be conducted, for example, whether the target role should appear at the position or not can be conducted, the target role is not sensed in the whole process of analysis, and identification is not needed by means of foreign objects.
In the above embodiment, the position of the target role in the case handling area can be positioned by acquiring the face information of the target role in the track traveling process; of course, the position of the target character can be sensed conveniently through other positioning modes, for example, wearing a bracelet or specific clothes on the target character. This way, the target character's trajectory is updated in real time according to its real-time position, i.e. the target character's trajectory can be traced before reaching the next examination zone.
In this embodiment, the video data with the target role is marked with the identity information of the target role, and specific identity information is selected, and video data with corresponding identity information is called from the video data to form an exclusive video data packet, for example, a target role X, Y appears in video data 1 at the same time, a target role X, Z appears in video data 2 at the same time, and a target role Y, Z appears in video data 3 at the same time, when video data needing to be exported is selected, since the video data 1 and the video data 2 are both marked with the identity information of the target role X, video data related to the target role X in a case handling area can be quickly found, and are formed into an exclusive video data packet according to a time sequence, so that one-key recording and exporting are realized, and the video data can be exported without manually searching and selecting corresponding video data from a large amount of video like a conventional case handling method.
As an implementation mode, when a plurality of target roles enter a case handling area, evasion strategies among different target roles are formulated, whether the real-time tracks of the target roles trigger the evasion strategies is judged, if yes, a warning is given, and the evasion strategies are formulated, so that different target roles can be effectively avoided meeting at a certain position of the same case handling area, for example, some inspection areas can only enter target roles with the same gender, therefore, the strategy evasion that the abnormal target roles can not enter the inspection area is formulated, and when the target roles are identified at the entrance of the inspection area, if target roles with different genders exist in the inspection area, target roles outside the door can not enter the inspection area. Because the target role can leave electronic traces at each position in the case handling area, the data server side in the background can conveniently master the position of the target role, except for opposite sign avoidance, dangerous people can also avoid the positions of the target role, for example, the target role X and the target role Y have disputes before, if two of the target role X and the target role Y meet in one case handling area at the same time, the situation can be caused to be in disorder, therefore, after the target role X and the target role Y are respectively collected with identity information and establish an information file, a reminding window can be popped up, when law enforcement officers establish corresponding target business processes, track processes of the law enforcement officers can be staggered to avoid meeting, and simultaneously, if positioning information between the target role X and the target role Y is smaller than a set threshold value, an avoiding strategy can be triggered.
In a second aspect, referring to fig. 2, an embodiment of the present application provides a system applied to the above intelligent case handling process management method, including:
the system comprises a case handling area, wherein service tracks are divided in the case handling area, the service tracks are not only tracks with one route in a specific direction, but also can be total tracks with multiple possible routes, and a plurality of inspection areas are arranged on the service tracks;
the information collector is distributed on the service track and used for collecting the identity information and the position information of the target role and uploading the identity information and the position information to the data server; furthermore, the information collectors can be distributed on a walking route to collect track data in the process, and can also be distributed at the inspection area to collect service data generated when a specific inspection service is carried out; all electronic traces left by the target role in the case handling area can be collected through different information collectors so as to be conveniently positioned and analyzed; in one possible implementation, the information collector is a face snapshot machine;
the data server is used for formulating a target business process corresponding to each target role, judging the confirmation state of the checked area before the position of the target role after receiving the identity information and the position information, and allowing the target role to continue to advance according to the target business process if the confirmation states of the checked area are confirmed; and if at least one of the confirmed states of the checked areas is not confirmed, sending out a warning to prevent the target role from continuing to advance according to the target business process.
The data server is provided with information files corresponding to each target role, and any electronic data related to equipment, time and place generated in the process that the target role enters and exits the case handling area once can be stored in the electronic information files so as to be convenient for follow-up tracing and inquiry, thereby realizing intelligent case handling and intelligent analysis.
In a third aspect, an embodiment of the present application provides an electronic device, which includes a processor and a memory, where the memory stores at least one instruction, at least one program, a code set, or an instruction set, and the at least one instruction, the at least one program, the code set, or the instruction set is loaded and executed by the processor to implement the intelligent case flow management method as described above.
The systems, devices, modules or units illustrated in the above embodiments may be implemented by a computer chip or an entity, or by a product with certain functions. A typical implementation device is a computer, which may take the form of a personal computer, laptop computer, cellular telephone, camera phone, smart phone, personal digital assistant, media player, navigation device, email messaging device, game console, tablet computer, wearable device, or a combination of any of these devices.
In a typical configuration, a computer includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
The memory may include forms of volatile memory in a computer readable medium, random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static Random Access Memory (SRAM), dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), read Only Memory (ROM), electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic disk storage, quantum memory, graphene-based storage media or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
Compared with the prior art, the above embodiments provide an intelligent case handling process management method, system and electronic device, where each target role has a corresponding target business process, the target business process includes information representing what trajectory the target role needs to follow, which inspection areas are completed, and the like, the target role can only be executed according to the target business process, and when an inspection area is completed, the state of the inspection area is updated to be confirmed, and when an unconfirmed inspection area is identified according to the position information of the target role, a warning is issued to control the target role.
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above examples only show some embodiments of the present invention, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the inventive concept, which falls within the scope of the present invention. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. An intelligent case handling process management method is characterized by comprising the following steps:
establishing a service track in a case handling area, and setting a plurality of inspection areas on the service track;
identifying the position information of the target role, and judging the confirmation state of the checked area before the position of the target role according to the target business process corresponding to the target role;
if the confirmation states of the checked areas are confirmed, allowing the target role to continue to advance according to the target business process;
and if at least one of the confirmed states of the checked areas is not confirmed, sending out a warning to prevent the target role from continuing to advance according to the target business process.
2. The intelligent transaction flow management method as claimed in claim 1, further comprising, before identifying the location information of the target role:
acquiring identity information of a target role, and establishing an information file corresponding to the target role in a data server;
formulating a target business process corresponding to the target role, wherein the target business process comprises a plurality of inspection areas sequenced according to a set process, and inputting the target business process information into an information archive;
and the target role sequentially passes through the inspection areas according to the sequence of the set flow, modifies the confirmation state of the inspection area into a confirmed state after each pass through one inspection area and the corresponding flow is completed, and updates the information file.
3. The intelligent case handling process management method as claimed in claim 2, wherein the inspection device corresponding to the inspection area is bound, after a process of an inspection area is completed, inspection information corresponding to the inspection area is generated, the inspection information is uploaded to a data server and is recorded in an information file, and the inspection information includes, but is not limited to, upload time information, identity information of a target role, and identification information of the applied inspection device.
4. The intelligent case handling process management method as claimed in claim 3, wherein before the target role enters the inspection area, the identification device is used to identify the identification information of the target role, determine whether the identification information is in the white list allowed to enter the inspection area, if yes, allow the target role to enter the inspection area, and upload the entry time information, the identification device ID, and the identification information of the target role to the information file.
5. The intelligent case handling process management method of claim 4, wherein a real-time track of the target role is established according to the uploading time information, the identity information of the target role, the identification information of the applied inspection equipment, the entry time information and the ID of the identity recognition equipment, a deviation value between the real-time track and a target track threshold value in the target business process is judged, and if the deviation value is greater than a set value, a warning is given.
6. The intelligent case handling process management method of claim 5, wherein a snapshot location point is selected on a business track, a face snapshot machine is arranged at the snapshot location point, the face snapshot machine collects face information of a passed character in real time, uploads the face information to the data server, identifies a target character corresponding to the face information, and adds identification information and snapshot time information of the face snapshot machine to the real-time track.
7. The method as claimed in claim 6, wherein the video data with the target role is marked with the identity information of the target role, and the video data with the corresponding identity information is retrieved from the video data by selecting the specific identity information to form the dedicated video data packet.
8. The intelligent case handling process management method of claim 7, wherein when a plurality of target roles enter a case handling area, an avoidance strategy between different target roles is formulated, whether the real-time trajectory of the target role triggers the avoidance strategy is determined, and if yes, a warning is given.
9. A system for applying the intelligent process management method of any one of claims 1 to 8, comprising:
the system comprises a case handling area, a service track and a plurality of inspection areas, wherein the case handling area is divided into the service track;
the information collector is distributed on the service track and used for collecting the identity information and the position information of the target role and uploading the identity information and the position information to the data server;
the data server is used for formulating a target business process corresponding to each target role, judging the confirmation state of the checked area before the position of the target role after receiving the identity information and the position information, and allowing the target role to continue to advance according to the target business process if the confirmation states of the checked area are confirmed; and if at least one of the confirmed states of the checked areas is not confirmed, sending out a warning to prevent the target role from continuing to advance according to the target business process.
10. An electronic device comprising a processor and a memory, the memory having stored therein at least one instruction, at least one program, set of codes, or set of instructions, the at least one instruction, at least one program, set of codes, or set of instructions being loaded and executed by the processor to implement the intelligent case flow management method of any of claims 1 to 9.
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