CN114638627A - Intelligent after-sale maintenance method, intelligent post station maintenance server and storage medium - Google Patents
Intelligent after-sale maintenance method, intelligent post station maintenance server and storage medium Download PDFInfo
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Abstract
The invention relates to the technical field of intelligent posthouse, in particular to an intelligent after-sale maintenance method, an intelligent posthouse maintenance server and a storage medium, wherein the method is applied to the intelligent posthouse maintenance server and comprises the following steps: receiving a request for entering an intelligent post maintenance server; based on the request, acquiring historical maintenance records and corresponding maintenance solutions of all devices in the sold intelligent courier station; receiving fault description information of target equipment in a target intelligent post station, wherein the target equipment is equipment with maintenance requirements; determining a target maintenance solution corresponding to the fault description information based on the fault description information, historical maintenance records and corresponding maintenance solutions; and based on a target maintenance solution, maintaining target equipment in the target intelligent post station, reporting the intelligent post station maintenance server when equipment in the intelligent post station fails, and maintaining the target equipment in the target intelligent post station by the intelligent post station maintenance server according to the previous maintenance case so as to improve the maintenance efficiency.
Description
Technical Field
The invention relates to the technical field of intelligent posthouse, in particular to an intelligent after-sale maintenance method, an intelligent posthouse maintenance server and a storage medium.
Background
Intelligent courier stations are more and more well known to the public, and also provide assistance for building modern smart cities.
Traditional post house is all to build perfect architectural facilities, and neotype wisdom post house is then to build perfect board house structure, is convenient for disassemble and remove, and embeds multiple intelligent equipment.
After this wisdom post is sold, if equipment trouble wherein, can need carry out the problem of maintaining after sale, if the maintenance is not carried out in time after sale, then can influence normal use, bring very big inconvenience.
Therefore, how to improve the after-sale efficiency of the intelligent post is a technical problem to be solved urgently at present.
Disclosure of Invention
In view of the above, the present invention has been made to provide an intelligent after-market maintenance method, an intelligent stager maintenance server and a storage medium that overcome or at least partially solve the above-mentioned problems.
In a first aspect, the present invention provides an intelligent after-sale maintenance method, applied to a smart post maintenance server, including:
receiving a request for entering an intelligent post maintenance server;
based on the request, acquiring historical maintenance records and corresponding maintenance solutions of all devices in the sold intelligent stager;
receiving fault description information of target equipment in a target intelligent posthouse, wherein the target equipment in the target intelligent posthouse is equipment with maintenance requirements;
determining a target maintenance solution corresponding to the fault description information based on the fault description information and the historical maintenance records and corresponding maintenance solutions;
and maintaining the target equipment in the target intelligent posthouse based on the target maintenance solution.
Further, target device's preset position in the target wisdom post is provided with the two-dimensional code, the two-dimensional code is for getting into the interface that wisdom post maintained the server, receive the request that gets into wisdom post maintenance server, include:
scanning the two-dimensional code through an intelligent terminal by maintenance personnel, and receiving a request of entering a smart post maintenance server based on the two-dimensional code.
Further, after obtaining the historical maintenance records and the corresponding maintenance solutions of the respective devices in the sold intelligent courier station based on the request, the method further comprises:
acquiring identification information of target equipment in the target intelligent stager based on the request;
and based on the identification information, establishing connection between the target equipment in the target intelligent posthouse and the intelligent posthouse maintenance server.
Further, after the target device in the target intelligent post station is maintained based on the target maintenance solution, the method further includes:
judging whether the fault of the target equipment in the target intelligent stager is solved or not;
if not, generating a maintenance order;
and coordinating preset maintenance personnel to maintain the target equipment in the target intelligent post station based on the maintenance order.
Further, coordinating preset maintenance personnel to maintain the target equipment in the target intelligent post station based on the maintenance order, including:
pre-diagnosing the fault based on the maintenance order to obtain a pre-diagnosis result;
generating a coordination scheme based on the pre-diagnosis result;
based on the coordination scheme, coordinating preset maintenance personnel to maintain the target equipment in the target intelligent stager.
Further, the generating a coordination plan based on the pre-diagnosis result includes:
when the pre-diagnosis result is a first-level diagnosis result, generating a coordination scheme for remotely guiding maintenance;
when the pre-diagnosis result is a second-level diagnosis result, generating a coordination scheme for field maintenance;
and when the pre-diagnosis result is a third-level diagnosis result, generating a coordination scheme maintained by a partner, wherein the difficulty of the first-level diagnosis result, the difficulty of the second-level diagnosis result and the difficulty of the third-level diagnosis result are sequentially increased.
Further, after coordinating preset maintenance personnel to maintain the target equipment in the target intelligent post station based on the maintenance order, the method further comprises the following steps:
judging whether the fault of the target equipment in the target intelligent stager is solved or not;
if yes, disconnecting the target equipment in the target intelligent posthouse from the intelligent posthouse maintenance server.
Further, the target intelligent post house is specifically an intelligent public toilet, an intelligent mother and infant room or an intelligent rest room;
when the wisdom post is intelligent public latrine, target device is any one of following in the wisdom post:
intelligent excrement tank, intelligent garbage bin, intelligent odor purifier, intelligent soap lye machine, intelligent air conditioner and intelligent display screen.
In a second aspect, the present invention further provides a smart stager maintenance server, including:
the first receiving module is used for receiving a request for entering the intelligent post maintenance server;
the first acquisition module is used for acquiring historical maintenance records and corresponding maintenance solutions of all the devices in the sold intelligent post station based on the request;
the second receiving module is used for receiving fault description information of target equipment in the target intelligent posthouse, and the target equipment in the target intelligent posthouse is equipment with maintenance requirements;
a determining module, configured to determine a target maintenance solution corresponding to the fault description information based on the fault description information, the historical maintenance records, and corresponding maintenance solutions;
and the first maintenance module is used for maintaining the target equipment in the target intelligent posthouse based on the target maintenance solution.
In a third aspect, the invention also provides a computer-readable storage medium having a computer program stored thereon, characterized in that the program, when executed by a processor, performs the method steps as described in the first aspect.
One or more technical solutions in the embodiments of the present invention have at least the following technical effects or advantages:
the invention provides an intelligent after-sale maintenance method, which is applied to a smart post maintenance server and comprises the following steps: receiving a request for entering an intelligent post maintenance server; based on the request, acquiring historical maintenance records and corresponding maintenance solutions of all the devices in the sold intelligent post; receiving fault description information of target equipment in a target intelligent posthouse, wherein the target equipment in the target intelligent posthouse is equipment with maintenance requirements; determining a target maintenance solution corresponding to the fault description information based on the fault description information, historical maintenance records and corresponding maintenance solutions; based on the target maintenance solution, the target equipment in the target intelligent posthouse is maintained, when the target equipment of the intelligent posthouse breaks down, the intelligent posthouse maintenance server can be reported in time, and the target equipment of the target intelligent posthouse is maintained by the intelligent posthouse maintenance server according to the previous maintenance case, so that the maintenance efficiency is improved.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the invention. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:
FIG. 1 is a flow chart illustrating steps of an intelligent after-market maintenance method according to an embodiment of the invention;
FIG. 2 is a schematic diagram illustrating a smart stager maintenance server according to an embodiment of the invention;
fig. 3 is a schematic structural diagram of a computer device for implementing the intelligent after-sales maintenance method according to an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
Example one
An embodiment of the present invention provides an intelligent after-sale maintenance method, which is applied to a smart post maintenance server, as shown in fig. 1, and includes:
s101, receiving a request for entering a smart post maintenance server;
s102, acquiring historical maintenance records and corresponding maintenance solutions of all devices in the sold intelligent courier station based on the request;
s103, receiving fault description information of target equipment in the target intelligent posthouse, wherein the target equipment in the target intelligent posthouse is equipment with maintenance requirements;
s104, determining a target maintenance solution corresponding to the fault description information based on the fault description information, the historical maintenance records and the corresponding maintenance solutions;
and S105, maintaining the target equipment in the target intelligent post station based on the target maintenance solution.
Firstly, when equipment in the intelligent post station breaks down, maintenance personnel are required to assist reporting or report autonomously so as to realize maintenance. The intelligent post house can be an intelligent public toilet, an intelligent mother and infant room or an intelligent rest room, and is not limited herein.
Wherein, when the wisdom post station is intelligent public latrine, the target equipment is following arbitrary one in this wisdom post station:
intelligent excrement tank, intelligent garbage bin, intelligent odor purifier, intelligent soap lye machine, intelligent air conditioner and intelligent display screen etc.. This is not further enumerated here.
When the intelligent post house is an intelligent mother and infant room, the target equipment can be an intelligent diaper table, an intelligent water dispenser and the like.
When the intelligent post station is an intelligent rest room, the target equipment can be an intelligent massage chair and the like.
The following describes a scheme for reporting assistance of maintenance personnel.
Equipment in the wisdom post station has the maintenance demand, and maintainer need report the maintenance demand, specifically realizes through following mode:
the preset position of the target equipment in the intelligent posthouse is provided with a two-dimensional code, the target equipment is equipment with maintenance requirements, and the two-dimensional code is an interface for entering the intelligent posthouse maintenance server. When the maintainer scans the two-dimensional code through the intelligent terminal, the maintainer receives a request of entering the intelligent post maintenance server based on the two-dimensional code. The preset location may be, but is not limited to, a blank area of the target device.
And a mode of scanning the two-dimensional code is adopted, so that the intelligent terminal of the maintainer is accessed into the intelligent post maintenance server. Because the two-dimensional codes corresponding to different types of equipment are different, for an intelligent public toilet, the two-dimensional codes of each type of equipment are different, and the same type of equipment is the same, for example, the two-dimensional codes of an intelligent garbage can and an intelligent air conditioner are different. The areas of the intelligent post maintenance server corresponding to different two-dimensional codes are different.
Next, S102 is executed, and based on the request, historical maintenance records and corresponding maintenance solutions of each device in the sold intelligent courier are obtained.
Because the intelligent posthouse maintenance server stores historical maintenance records and corresponding maintenance solutions aiming at different fault conditions of each device in the intelligent posthouse, when the intelligent posthouse maintenance server receives a request for entering the intelligent posthouse maintenance server, the historical maintenance records and the corresponding maintenance solutions of each device in the sold intelligent posthouse stored in the intelligent posthouse maintenance server are firstly obtained.
After S102, further comprising: based on the request, identification information of the target equipment in the target intelligent posthouse is obtained, and connection is established between the target equipment in the target intelligent posthouse and the intelligent posthouse maintenance server.
The identification information of the target device in the target intelligent courier station is used for indicating the type of the target device, for example, for an intelligent public toilet, the identification information specifically indicates the type of the device corresponding to each of an intelligent toilet tank or an intelligent garbage can, and the like.
After the identification information of the target equipment in the target intelligent posthouse is obtained, connection is established between the target equipment in the target intelligent posthouse and the intelligent posthouse maintenance server according to the equipment type corresponding to the identification information.
Normally, there is no connection between the intelligent posthouse and the intelligent posthouse maintenance server, and the connection between the target equipment in the target intelligent posthouse and the intelligent posthouse maintenance server is established only when the equipment of the intelligent posthouse needs maintenance. So as to ensure that the resources of the intelligent post maintenance server are not occupied for a long time.
After establishing a connection between the target device in the target intelligent posthouse and the intelligent posthouse maintenance server, reporting fault information of the target device in the intelligent posthouse to the intelligent posthouse server through the intelligent terminal, that is, S103, receiving fault description information of the target device in the target intelligent posthouse, wherein the target device in the target intelligent posthouse is a device with maintenance requirements. The fault description information includes keywords such as a specific position where the fault occurs, and a fault expression.
The fault description information may be manually input by a maintenance person, or may be input by selecting a tag content, which is not limited herein.
After the intelligent stager maintenance server receives the fault description information of the target equipment in the target intelligent stager, S104 is executed, and a target maintenance solution corresponding to the fault description information is determined based on the fault description information, the historical maintenance records and the corresponding maintenance solutions.
A plurality of historical maintenance records are stored in the intelligent posthouse maintenance server, wherein the historical maintenance records comprise online maintenance, offline maintenance and different intelligent posthouse types of different equipment, the fault conditions of the different intelligent posthouse types of different equipment are different, and the fault conditions of the same equipment of the same intelligent posthouse type are approximately similar.
When equipment in the target intelligent posthouse has faults, solutions of the same type of intelligent posthouses in the intelligent posthouse maintenance server for the same faults can be found according to the fault description information and the type of the target equipment, and therefore the solutions are determined to be target maintenance solutions corresponding to the fault description information.
After determining the target maintenance solution corresponding to the fault description information, S105 is executed to perform maintenance on the target device in the target intelligent post based on the target maintenance solution.
For conventional faults, the faults can be maintained remotely according to the original solution, and the maintenance efficiency is improved.
Of course, there are also situations where the failure cannot be resolved by remote following the original solution.
Therefore, after S105, the method further includes:
judging whether the fault of the target equipment in the target intelligent post station is solved;
if not, generating a maintenance order;
and coordinating preset maintenance personnel to maintain the target intelligent public toilet based on the maintenance order.
That is, in the case that the remote system cannot solve the fault according to the original solution, the maintenance personnel needs to be coordinated for maintenance.
Therefore, coordinating preset maintenance personnel to maintain the target equipment in the target intelligent post station based on the maintenance order, the method comprises the following steps:
pre-diagnosing the fault based on the maintenance order to obtain a pre-diagnosis result;
generating a coordination scheme based on the pre-diagnosis result;
based on the coordination scheme, the preset maintenance personnel are coordinated to maintain the target equipment in the target intelligent post station.
According to the maintenance order, the grade of the fault is preliminarily divided in a fault pre-diagnosis mode, and therefore a pre-diagnosis result is obtained.
When the coordination scheme is generated based on the pre-diagnosis result, specifically, when the pre-diagnosis result is the first-level diagnosis result, the coordination of remote guidance maintenance is generated.
And when the pre-diagnosis result is a second-level diagnosis result, generating a coordination scheme for field maintenance.
And when the pre-diagnosis result is a third-level diagnosis result, generating a coordination scheme maintained by the partner, wherein the difficulty of the first-level diagnosis result, the second-level diagnosis result and the third-level diagnosis result is increased gradually.
And generating different coordination schemes according to the level of the pre-diagnosis result. When the level of the pre-diagnosis result is low, on-line personnel can be distributed to conduct remote guidance maintenance, and maintenance efficiency is greatly improved. And in the level of the pre-diagnosis result, on-site personnel can be dispatched to maintain so as to improve the success rate of maintenance. When the level of the pre-diagnosis result is higher, a third party partner can be entrusted to go to maintenance, and maintenance personnel are distributed reasonably greatly so as to improve the maintenance efficiency.
Whether the maintenance is performed by remote maintenance or by distributed maintenance personnel, feedback information is required to feed back whether the fault has been resolved.
After maintaining through distribution maintainer, judge whether the trouble of target device has been solved in the target wisdom post house, if, then with target device and wisdom post house maintenance server disconnection between target device in the target wisdom post house to when meetting the trouble, can establish with this wisdom post house maintenance server fast and be connected, avoid the circuit to occupy the untimely problem of maintenance that causes.
Certainly, after judging whether the fault of the target equipment in the target intelligent post station is solved, if not, reporting a request for arranging maintenance personnel for maintenance, and at the moment, redistributing other maintenance personnel for maintenance based on a new diagnosis result that the arrangement personnel have maintained for one time, so that the maintenance success rate can be improved.
One or more technical solutions in the embodiments of the present invention have at least the following technical effects or advantages:
the invention provides an intelligent after-sale maintenance method, which is applied to a smart post maintenance server and comprises the following steps: receiving a request for entering an intelligent post maintenance server; based on the request, acquiring historical maintenance records and corresponding maintenance solutions of all the devices in the sold intelligent post; receiving fault description information of target equipment in a target intelligent posthouse, wherein the target equipment in the target intelligent posthouse is equipment with maintenance requirements; determining a target maintenance solution corresponding to the fault description information based on the fault description information, the historical maintenance records and the corresponding maintenance solutions; based on the target maintenance solution, the target equipment in the target intelligent posthouse is maintained, when the target equipment of the intelligent posthouse breaks down, the intelligent posthouse maintenance server can be reported in time, and the target equipment of the target intelligent posthouse is maintained by the intelligent posthouse maintenance server according to the previous maintenance case, so that the maintenance efficiency is improved.
Example two
Based on the same inventive concept, the present invention further provides a smart stager maintenance server, as shown in fig. 2, including:
a first receiving module 201, configured to receive a request to enter a smart stager maintenance server;
a first obtaining module 202, configured to obtain historical maintenance records and corresponding maintenance solutions of each device in a sold intelligent post based on the request;
a second receiving module 203, configured to receive fault description information of a target device in a target intelligent posthouse, where the target device in the target intelligent posthouse is a device with a maintenance requirement;
a determining module 204, configured to determine a target maintenance solution corresponding to the fault description information based on the fault description information and the historical maintenance records and corresponding maintenance solutions;
a first maintenance module 205, configured to perform maintenance on the target device in the target intelligent stager based on the target maintenance solution.
In an optional implementation, the preset position of the target device in the target intelligent courier is provided with a two-dimensional code, an interface for entering the intelligent courier maintenance server is provided in the two-dimensional code, and the first receiving module 201 is used for receiving a request for entering the intelligent courier maintenance server based on the two-dimensional code when a maintainer scans the two-dimensional code through an intelligent terminal.
In an optional embodiment, the method further comprises: and the second acquisition module is used for acquiring identification information of the target equipment in the target intelligent posthouse based on the request and establishing connection between the target equipment in the target intelligent posthouse and the intelligent posthouse maintenance server.
In an optional embodiment, the method further comprises:
the first judgment module is used for judging whether the fault of the target in the target intelligent stager is solved or not;
the generating module is used for generating a maintenance order if the maintenance order is not generated;
and the second maintenance module is used for coordinating preset maintenance personnel to maintain the target equipment in the target intelligent post station based on the maintenance order.
In an alternative embodiment, the second maintenance module includes:
the obtaining unit is used for pre-diagnosing the fault based on the maintenance order to obtain a pre-diagnosis result;
a generating unit, configured to generate a coordination scheme based on the pre-diagnosis result;
and the maintenance unit is used for coordinating preset maintenance personnel to maintain the target equipment in the target intelligent post station based on the coordination scheme.
In an alternative embodiment, the generating unit is configured to:
when the pre-diagnosis result is a first-level diagnosis result, generating a coordination scheme for remotely guiding maintenance;
when the pre-diagnosis result is a second-level diagnosis result, generating a coordination scheme for field maintenance;
and when the pre-diagnosis result is a third-level diagnosis result, generating a coordination scheme maintained by a partner, wherein the difficulty of the first-level diagnosis result, the difficulty of the second-level diagnosis result and the difficulty of the third-level diagnosis result are sequentially increased.
In an optional embodiment, after coordinating preset maintenance personnel to perform maintenance on the target device in the target intelligent post station based on the maintenance order, the method further comprises:
the second judgment module is used for judging whether the fault of the target equipment in the target intelligent post station is solved;
and the disconnection module is used for disconnecting the target equipment in the target intelligent posthouse from the intelligent posthouse maintenance server if the disconnection module is used for disconnecting the target equipment from the intelligent posthouse maintenance server.
In an optional embodiment, the target intelligent post house is specifically an intelligent public toilet, an intelligent mother and infant room or an intelligent rest room;
when the intelligent courier station is an intelligent public toilet, the target equipment in the intelligent courier station is any one of the following:
intelligent excrement tank, intelligent garbage bin, intelligent odor purifier, intelligent soap lye machine, intelligent air conditioner and intelligent display screen.
EXAMPLE III
Based on the same inventive concept, the embodiment of the present invention provides a computer device, as shown in fig. 3, including a memory 304, a processor 302, and a computer program stored on the memory 304 and operable on the processor 302, wherein the processor 302 implements the steps of the intelligent after-market maintenance method when executing the program.
Where in fig. 3 a bus architecture (represented by bus 300), bus 300 may include any number of interconnected buses and bridges, bus 300 linking together various circuits including one or more processors, represented by processor 302, and memory, represented by memory 304. The bus 300 may also link together various other circuits such as peripherals, voltage regulators, power management circuits, and the like, which are well known in the art, and therefore, will not be described any further herein. A bus interface 306 provides an interface between the bus 300 and the receiver 301 and transmitter 303. The receiver 301 and the transmitter 303 may be the same element, i.e., a transceiver, providing a means for communicating with various other apparatus over a transmission medium. The processor 302 is responsible for managing the bus 300 and general processing, and the memory 304 may be used for storing data used by the processor 302 in performing operations.
Example four
Based on the same inventive concept, an embodiment of the present invention provides a computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, implements the steps of the above-mentioned intelligent after-market maintenance method.
The algorithms and displays presented herein are not inherently related to any particular computer, virtual machine, or other apparatus. Various general purpose systems may also be used with the teachings herein. The required structure for constructing such a system will be apparent from the description above. Moreover, the present invention is not directed to any particular programming language. It is appreciated that a variety of programming languages may be used to implement the teachings of the present invention as described herein, and any descriptions of specific languages are provided above to disclose the best mode of the invention.
In the description provided herein, numerous specific details are set forth. It is understood, however, that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.
Similarly, it should be appreciated that in the foregoing description of exemplary embodiments of the invention, various features of the invention are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the disclosure and aiding in the understanding of one or more of the various inventive aspects. However, the disclosed method should not be interpreted as reflecting an intention that: that the invention as claimed requires more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the detailed description are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate embodiment of this invention.
Those skilled in the art will appreciate that the modules in the device in an embodiment may be adaptively changed and disposed in one or more devices different from the embodiment. The modules or units or components of the embodiments may be combined into one module or unit or component, and furthermore they may be divided into a plurality of sub-modules or sub-units or sub-components. All of the features disclosed in this specification (including any accompanying claims, abstract and drawings), and all of the processes or elements of any method or apparatus so disclosed, may be combined in any combination, except combinations where at least some of such features and/or processes or elements are mutually exclusive. Each feature disclosed in this specification (including any accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.
Furthermore, those skilled in the art will appreciate that while some embodiments herein include some features included in other embodiments, rather than other features, combinations of features of different embodiments are meant to be within the scope of the invention and form different embodiments. For example, in the following claims, any of the claimed embodiments may be used in any combination.
The various component embodiments of the invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art will appreciate that microprocessors or Digital Signal Processors (DSPs) may be used in practice to implement some or all of the functions of some or all of the components of a smart stager maintenance server, computer device, or the like, according to embodiments of the present invention. The present invention may also be embodied as apparatus or device programs (e.g., computer programs and computer program products) for performing a portion or all of the methods described herein. Such programs implementing the present invention may be stored on computer-readable media or may be in the form of one or more signals. Such a signal may be downloaded from an internet website or provided on a carrier signal or in any other form.
It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means can be embodied by one and the same item of hardware. The usage of the words first, second and third, etcetera do not indicate any ordering. These words may be interpreted as names.
Claims (10)
1. An intelligent after-sale maintenance method is applied to a smart post maintenance server and is characterized by comprising the following steps:
receiving a request for entering an intelligent post maintenance server;
based on the request, acquiring historical maintenance records and corresponding maintenance solutions of all devices in the sold intelligent stager;
receiving fault description information of target equipment in a target intelligent posthouse, wherein the target equipment in the target intelligent posthouse is equipment with maintenance requirements;
determining a target maintenance solution corresponding to the fault description information based on the fault description information and the historical maintenance records and corresponding maintenance solutions;
and maintaining the target equipment in the target intelligent stager based on the target maintenance solution.
2. The method of claim 1, wherein the predetermined location of the target device in the target intelligent courier is provided with a two-dimensional code, the two-dimensional code is an interface into an intelligent courier maintenance server, and the receiving the request into the intelligent courier maintenance server comprises:
scanning the two-dimensional code through an intelligent terminal by maintenance personnel, and receiving a request of entering a smart post maintenance server based on the two-dimensional code.
3. The method of claim 1, wherein after obtaining historical maintenance records and corresponding maintenance solutions for each device in a sold intelligent post based on the request, further comprising:
acquiring identification information of target equipment in the target intelligent posthouse based on the request;
and based on the identification information, establishing connection between the target equipment in the target intelligent posthouse and the intelligent posthouse maintenance server.
4. The method of claim 1, wherein after the performing maintenance on the target device in the target intelligent stager based on the target maintenance solution, further comprising:
judging whether the fault of the target equipment in the target intelligent stager is solved or not;
if not, generating a maintenance order;
and coordinating preset maintenance personnel to maintain the target equipment in the target intelligent post station based on the maintenance order.
5. The method of claim 4, wherein coordinating preset maintenance personnel for maintenance of the target device in the target intelligent stager based on the maintenance order comprises:
pre-diagnosing the fault based on the maintenance order to obtain a pre-diagnosis result;
generating a coordination scheme based on the pre-diagnosis result;
based on the coordination scheme, coordinating preset maintenance personnel to maintain the target equipment in the target intelligent stager.
6. The method of claim 5, wherein generating a coordination plan based on the pre-diagnosis results comprises:
when the pre-diagnosis result is a first-level diagnosis result, generating a coordination scheme for remotely guiding maintenance;
when the pre-diagnosis result is a second-level diagnosis result, generating a coordination scheme of field maintenance;
and when the pre-diagnosis result is a third-level diagnosis result, generating a coordination scheme maintained by a partner, wherein the difficulty of the first-level diagnosis result, the difficulty of the second-level diagnosis result and the difficulty of the third-level diagnosis result are sequentially increased.
7. The method of claim 4, after coordinating preset maintenance personnel for performing maintenance on the target equipment in the target intelligent courier based on the maintenance order, further comprising:
judging whether the fault of the target equipment in the target intelligent stager is solved or not;
if yes, disconnecting the target equipment in the target intelligent posthouse from the intelligent posthouse maintenance server.
8. The method of claim 1, wherein the target intelligent courier is specifically an intelligent public toilet, an intelligent mother and infant room, or an intelligent restroom;
when the intelligent courier station is an intelligent public toilet, the target equipment in the intelligent courier station is any one of the following:
intelligent excrement tank, intelligent garbage bin, intelligent odor purifier, intelligent soap lye machine, intelligent air conditioner and intelligent display screen.
9. A smart stager maintenance server, comprising:
the first receiving module is used for receiving a request for entering the intelligent post maintenance server;
the first acquisition module is used for acquiring historical maintenance records and corresponding maintenance solutions of all the devices in the sold intelligent post station based on the request;
the second receiving module is used for receiving fault description information of target equipment in the target intelligent posthouse, and the target equipment in the target intelligent posthouse is equipment with maintenance requirements;
a determining module, configured to determine a target maintenance solution corresponding to the fault description information based on the fault description information, the historical maintenance records, and corresponding maintenance solutions;
and the first maintenance module is used for maintaining the target equipment in the target intelligent post station based on the target maintenance solution.
10. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the method steps of any one of claims 1 to 8.
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