CN109948815A - Express delivery cabinet fault handling method, device, express delivery cabinet, manager and storage medium - Google Patents
Express delivery cabinet fault handling method, device, express delivery cabinet, manager and storage medium Download PDFInfo
- Publication number
- CN109948815A CN109948815A CN201910218284.4A CN201910218284A CN109948815A CN 109948815 A CN109948815 A CN 109948815A CN 201910218284 A CN201910218284 A CN 201910218284A CN 109948815 A CN109948815 A CN 109948815A
- Authority
- CN
- China
- Prior art keywords
- express delivery
- delivery cabinet
- troubleshooting
- target bin
- user
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Abstract
The embodiment of the invention discloses a kind of express delivery cabinet fault handling method, device, express delivery cabinet, manager and storage mediums.The described method includes: requesting in response to user the use of express delivery cabinet, the working condition of target bin corresponding with request is used is detected；If the working condition of target bin is failure, the corresponding troubleshooting request of target bin is sent to manager, so that manager requests to carry out troubleshooting to target bin according to troubleshooting, and processing progress information is back to express delivery cabinet；Prompt the user with the processing progress information of manager return.The technical solution of the embodiment of the present invention realizes and actively dials customer service hotline without user and can handle failure bin, and the service efficiency for improving express delivery cabinet and user are to the user satisfaction of express delivery cabinet.
Description
Technical field
The present embodiments relate to express delivery cabinet technical field more particularly to a kind of express delivery cabinet fault handling methods, device, fast
Pass cabinet, manager and storage medium.
Background technique
With the fast development and people's the accelerating rhythm of life of e-commerce, more and more express delivery cabinets, which are put into, to be made
With send part, pickup currently, express delivery cabinet can be used in user, post business operations, the express delivery cabinet such as part, temporary and have become people
Post and take one of important channel of express delivery.
In the prior art, after user inputs pickup code or the corresponding bin of selection on express delivery cabinet, specify bin can root
Bin door is opened according to the door open command received, so that user takes storage product, when specified bin, which breaks down, to be opened, is used
Family can only dial customer service hotline, arrange maintenance personnel to repair failure bin by customer service, but in many cases, it dials
Customer service hotline can have the case where call can not access, so that user is unable to complete business operation, cause waste of time, cause
User is lower to the satisfaction of express delivery cabinet；Moreover, manually arranging the mode that repairs of maintenance personnel, take a long time, efficiency compared with
It is low.
Summary of the invention
The present invention provides a kind of express delivery cabinet fault handling method, device, express delivery cabinet, manager and storage medium, true
When mouthful failure of fixing, troubleshooting is carried out to failure bin automatically, with improve express delivery cabinet service efficiency and user to express delivery cabinet
Satisfaction.
In a first aspect, the embodiment of the invention provides a kind of express delivery cabinet fault handling methods, comprising:
The use of express delivery cabinet is requested in response to user, detects the work shape of target bin corresponding with the use request
State；
If the working condition of target bin is failure, the corresponding troubleshooting request of the target bin is sent to management
Device, so that the manager requests to carry out troubleshooting to the target bin according to troubleshooting, and by processing progress information
It is back to the express delivery cabinet；
The processing progress information for prompting the manager to return to the user.
Optionally, described that the use of express delivery cabinet is requested in response to user, detection target corresponding with the use request
The working condition of bin, comprising:
The use of express delivery cabinet is requested in response to user, enabling is sent to target bin corresponding with the use request and refers to
It enables；
If not receiving enabling successful information corresponding with the door open command, input circle is provided to the user
Face, to obtain the working condition of the target bin of user's input；
If the working condition is failure, judge whether the continuous fault number of the target bin is less than default threshold
Value；
If the continuous fault number of target bin is less than preset threshold, user is prompted to retransmit the use to express delivery cabinet
Request is returned to execute and be requested in response to user the use of express delivery cabinet, uses the corresponding target bin transmission of request to described
The operation of door open command；
If the continuous fault number of target bin is greater than or equal to preset threshold, it is determined that the work shape of the target bin
State is failure.
Optionally, if the working condition of target bin is failure, by the corresponding troubleshooting request hair of the target bin
It send to manager, comprising:
If the working condition of target bin is failure, according to the related information using user described in request and institute
State the related information of target bin；
Troubleshooting request is generated according to the related information of the related information of the user and target bin, and is sent to pipe
Manage device.
Second aspect, the embodiment of the invention also provides a kind of express delivery cabinet fault handling methods, comprising:
Receive the troubleshooting request for the target bin that express delivery cabinet is sent；
Create troubleshooting work order corresponding with troubleshooting request；
The troubleshooting work order is provided to troubleshooting object, so that troubleshooting object is according to troubleshooting work order
Troubleshooting is carried out to target bin；
Processing progress information is sent to the express delivery cabinet and/or user terminal.
Optionally, the processing progress information includes information and processing completion information in processing.
It is described that processing progress information is sent to the express delivery cabinet and/or user terminal, comprising:
After the troubleshooting work order is provided to troubleshooting object, information in the processing is sent to described
Express delivery cabinet and/or user terminal；
After getting the processing completion information of troubleshooting object return, processing completion information is sent to described
Express delivery cabinet and/or user terminal.
The third aspect, the embodiment of the invention also provides a kind of express delivery cabinet fault treating apparatus, are applied to express delivery cabinet, packet
It includes:
Working condition detection module, for requesting in response to user the use of express delivery cabinet, detection uses request with described
The working condition of corresponding target bin；
Troubleshooting request sending module, if the working condition for target bin is failure, by the target bin pair
The troubleshooting request answered is sent to manager, so that the manager requests to carry out the target bin according to troubleshooting
Troubleshooting, and processing progress information is back to the express delivery cabinet；
Processing progress cue module, the processing progress information for prompting the manager to return to the user.
Fourth aspect, the embodiment of the invention also provides a kind of express delivery cabinet fault treating apparatus, are applied to manager, packet
It includes:
Troubleshooting request receiving module, the troubleshooting request of the target bin for receiving the transmission of express delivery cabinet；
Troubleshooting work order creation module, for creating troubleshooting work order corresponding with troubleshooting request；
Fault processing module, for the troubleshooting work order to be provided to troubleshooting object, for troubleshooting pair
As carrying out troubleshooting to target bin according to troubleshooting work order；
Processing progress sending module, for processing progress information to be sent to the express delivery cabinet and/or user terminal.
5th aspect, the embodiment of the invention also provides a kind of express delivery cabinets, comprising:
Cabinet body；
The memory that is installed on the cabinet body, processor and storage are on a memory and the meter that can run on a processor
Calculation machine program；
The processor realizes the express delivery applied to express delivery cabinet that any embodiment of that present invention provides when executing described program
Cabinet fault handling method.
6th aspect, the embodiment of the invention also provides a kind of manager, the manager includes:
One or more processors；
Storage device, for storing one or more programs,
When one or more of programs are executed by one or more of processors, so that one or more of processing
Device realizes the express delivery cabinet fault handling method applied to manager provided such as any embodiment of that present invention.
7th aspect, the embodiment of the invention also provides a kind of computer readable storage mediums, are stored thereon with computer
Program realizes the express delivery cabinet fault handling method provided such as any embodiment of that present invention when the program is executed by processor.
The embodiment of the present invention requests the use of express delivery cabinet according to user, detection target lattice corresponding with the use request
The working condition of mouth, and after determining target bin failure, troubleshooting request corresponding with target bin is sent automatically
To manager, so that manager requests to carry out troubleshooting to target bin according to troubleshooting, and processing progress information is returned
It is back to express delivery cabinet, express delivery cabinet prompts the user with the processing progress information of manager return, so that user understands target bin in time
Processing progress.As it can be seen that the embodiment of the present invention user use express delivery cabinet during, by way of software and hardware combining, from
The dynamic out of order target bin of detection, and the corresponding troubleshooting request of target bin actively is sent to manager, without
User actively dials customer service hotline and can handle failure bin, and the service efficiency for improving express delivery cabinet and user are to express delivery cabinet
User satisfaction.
Detailed description of the invention
Fig. 1 is the flow chart of one of embodiment of the present invention one express delivery cabinet fault handling method；
Fig. 2 is the flow chart of one of embodiment of the present invention two express delivery cabinet fault handling method；
Fig. 3 is a kind of implementation flow chart of the applicable application scenarios of the embodiment of the present invention；
Fig. 4 is the structural schematic diagram of one of embodiment of the present invention four express delivery cabinet fault treating apparatus；
Fig. 5 is the structural schematic diagram of one of embodiment of the present invention five express delivery cabinet fault treating apparatus；
Fig. 6 is the structural schematic diagram of one of embodiment of the present invention six express delivery cabinet；
Fig. 7 is the structural schematic diagram of one of the embodiment of the present invention seven manager.
Specific embodiment
The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining the present invention rather than limiting the invention.It also should be noted that in order to just
Only the parts related to the present invention are shown in description, attached drawing rather than entire infrastructure.
Embodiment one
Fig. 1 is the flow chart of one of embodiment of the present invention one express delivery cabinet fault handling method, and the present embodiment is applicable
During user uses express delivery cabinet, the troubleshooting request of failure bin is sent to manager automatically, to failure
The case where bin is handled, this method can be executed by express delivery cabinet fault treating apparatus, the device can by software and/or
The mode of hardware is realized, and generally can integrate in the various express deliveries that can report the troubleshooting of failure bin request
In cabinet.In conjunction with Fig. 1, specifically comprise the following steps:
Step 110 requests the use of express delivery cabinet in response to user, detects the work of target bin corresponding with request is used
Make state.
Typically, user to the use of express delivery cabinet request may include: user carry out posting on express delivery cabinet part, pickup and
The request of temporary article.The working condition of bin may include normal and failure, wherein the malfunction of bin may include:
Bin door is not opened and communication network interrupts.
Use in order to not influence user to express delivery cabinet, express delivery cabinet receive the use request that user inputs on express delivery cabinet
Afterwards, the working condition of target bin corresponding with user's use request can be detected, to confirm whether target bin can be normal in time
It uses.
Specifically, requesting in response to user the use of express delivery cabinet, the work of target bin corresponding with request is used is detected
Make state, may include: after inputting the use request to express delivery cabinet on express delivery cabinet as user, express delivery cabinet is in response to user couple
The use of express delivery cabinet is requested, and sends door open command to target bin corresponding with request is used；If express delivery cabinet is in preset time
Enabling successful information corresponding with door open command is not received in section, then it is assumed that target bin possible breakdown, in order to further true
Set the goal the working condition of bin, provides a user input interface, to obtain the working condition of the target bin of user's input；Its
In, it may include having opened the door in input interface that preset time period, which can be 30 seconds, 1 minute or other preset time spans,
Option and the option that do not open the door, user can select according to the current state click option of target bin on express delivery cabinet, thus
The time of day of target bin is fed back into express delivery cabinet.If user's selection is the option that do not open the door, i.e., target bin is still at this time
It is closed state, then this working condition of target bin is labeled as failure, then judges the continuous fault of target bin
Whether number is less than preset threshold, whether further determines that target bin according to the numerical relation of continuous fault number and preset threshold
Failure；Wherein, preset threshold can be 2 times, 3 times or other preset numerical value.If the continuous fault number of target bin
Less than preset threshold, then the use for prompting user to retransmit to express delivery cabinet is requested, and returns to execution in response to user to express delivery
The use of cabinet is requested, and the operation of door open command is sent to target bin corresponding with request is used, and trial reopens target lattice
The bin door of mouth；If the continuous fault number of target bin is greater than or equal to preset threshold, it is determined that the work shape of target bin
State is failure.
In the embodiment of the present invention, in order to avoid small number of testing result inaccuracy, provided with for judging bin work
The preset threshold for making state, when target bin is essentially continuously out of order number less than preset threshold, it is believed that the target lattice
Probably due to fortuitous event leads to failure, this kind of failure need to only reattempt to enabling and can be solved mouth, it is not necessary that carry out failure
Processing request reports, and therefore, when the continuous fault number of target bin is less than preset threshold, express delivery cabinet prompts user again
Send and the use of express delivery cabinet requested, attempt the bin door for reopening target bin, with determine target bin whether failure, from
And reduce reporting for unnecessary troubleshooting request.
Optionally, each bin of express delivery cabinet has fault attribute label, i.e. continuous fault number, when express delivery cabinet detects
The current working status for haveing target bin is failure, then continuous fault number adds 1, when the work at present shape for detecting target bin
State be it is normal, when using express delivery cabinet in order to avoid next time, continuous fault number is accumulative to cause failure to judge by accident, needs continuous fault
Number is updated to 0.For example, if the continuous fault number of target bin is 2, and preset threshold is 3, then express delivery cabinet prompt user is heavy
The new use sent to express delivery cabinet is requested, and is requested if retransmitting the use to express delivery cabinet in response to user, express delivery cabinet detects
The working condition of target bin corresponding with request is used be it is normal, then set 0 for the continuous fault number of target bin, table
Show that the current working status of target bin is normal.
If step 120, the working condition of target bin are failure, the corresponding troubleshooting request of target bin is sent to
Manager so that manager requests to carry out troubleshooting to target bin according to troubleshooting, and processing progress information is returned
To express delivery cabinet.
Optionally, when the continuous fault number of target bin is greater than or equal to preset threshold, i.e., the work of determining target bin
When to make state be failure, express delivery cabinet generates corresponding with target bin troubleshooting and requests, and reports to manager, to pass through pipe
Reason device handles the failure of target bin in time, and the troubleshooting progress msg that manager returns based on the received is real-time
The processing progress of failure is understood, so that user, which does not need actively to dial customer service hotline just, can solve bin failure, raising express delivery cabinet
Service efficiency and user to the satisfaction of express delivery cabinet.
Specifically, the corresponding troubleshooting request of target bin is sent to if the working condition of target bin is failure
Manager, if may include: target bin working condition be failure, according to use request user related information and
The related information of target bin；Wherein, the related information of user may include: user name and contact method, user it is fast
It passs cabinet login account and the log-on message with the application program of express delivery cabinet binding, the related information of target bin may include:
The event of number, target bin of the number and region, target bin of express delivery cabinet corresponding with target bin in express delivery cabinet
Barrier record.Then, express delivery cabinet generates troubleshooting request according to the related information of user and the related information of target bin, concurrently
It send to manager, so that manager requests to carry out troubleshooting to target bin according to troubleshooting, and by processing progress information
It is back to express delivery cabinet.
Step 130, the processing progress information for prompting the user with manager return.
Optionally, after express delivery cabinet receives the processing progress information that manager returns, the processing is prompted the user at once
Progress msg avoids user from generating because of falling into a long wait so that user learns the troubleshooting progress of target bin in time
Anxiety, discontented mood reduce the user satisfaction to express delivery cabinet.
Specifically, express delivery cabinet can be by obtaining user in the display screen display troubleshooting progress msg of express delivery cabinet
Know the processing progress of failure, also can use the audio-frequence player device on express delivery cabinet, such as microphone, voice broadcast target bin
Troubleshooting progress msg, so that user is learnt the processing progress of failure, to pacify the mood of user, increase the express delivery of user
The use good opinion of cabinet.
The embodiment of the present invention requests the use of express delivery cabinet according to user, detection target lattice corresponding with the use request
The working condition of mouth, and after determining target bin failure, troubleshooting request corresponding with target bin is sent automatically
To manager, so that manager requests to carry out troubleshooting to target bin according to troubleshooting, and processing progress information is returned
It is back to express delivery cabinet, express delivery cabinet prompts the user with the processing progress information of manager return, so that user understands target bin in time
Processing progress.As it can be seen that the embodiment of the present invention user use express delivery cabinet during, by way of software and hardware combining, from
The dynamic out of order target bin of detection, and the corresponding troubleshooting request of target bin actively is sent to manager, without
User actively dials customer service hotline and can handle failure bin, and the service efficiency for improving express delivery cabinet and user are to express delivery cabinet
User satisfaction.
Embodiment two
Fig. 2 is the flow chart of one of embodiment of the present invention two express delivery cabinet fault handling method, and the present embodiment is applicable
According to troubleshooting request to handling failure bin the case where, this method can by express delivery cabinet fault treating apparatus Lai
It executes, which can be realized by the mode of software and/or hardware, and generally can integrate in the processing of various offer failure bins
In the manager of service.In conjunction with Fig. 2, specifically comprise the following steps:
Step 210, the troubleshooting request for receiving the target bin that express delivery cabinet is sent.
Optionally, target bin failure is determined in express delivery cabinet, after reporting fault processing request, manager receives express delivery cabinet
The troubleshooting of the target bin of transmission is requested, and the related information and target bin of acquisition user from troubleshooting request
Related information, to prepare for subsequent creation troubleshooting work order.
Step 220, creation troubleshooting work order corresponding with troubleshooting request.
Optionally, at related information creation and failure of the manager according to the related information, target bin of the user of acquisition
Reason requests corresponding troubleshooting work order.
Troubleshooting work order is provided to troubleshooting object by step 230, so that troubleshooting object is according to troubleshooting
Work order carries out troubleshooting to target bin.
Optionally, troubleshooting object may include fault self-checking module and troubleshooting personnel, and fault self-checking module is logical
Cross restarting, again networking etc. self-test operations solve target bin failure problems, troubleshooting personnel be then by inspection
The express delivery cabinet where target bin or target bin is looked into, finds the reason of generating failure, and then handle failure.
Specifically, troubleshooting work order is first distributed to fault self-checking module, is led to after manager creation troubleshooting work order
It crosses fault self-checking module and carries out relevant self-test operations, can judgement solve failure problems, if fault self-checking module can not be handled
Troubleshooting work order is then reassigned to troubleshooting personnel by failure, by troubleshooting personnel according in troubleshooting work order
Information find target bin, and troubleshooting is carried out to it.The benefit being arranged in this way is, can be to avoid will pass through self-test operations
The failure that can be handled is distributed directly to troubleshooting personnel, has both reduced the workload of troubleshooting personnel, has saved manpower
Resource, and the treatment effeciency of failure is improved, and then the service efficiency for improving express delivery cabinet and user are to the satisfaction of express delivery cabinet.
Processing progress information is sent to express delivery cabinet and/or user terminal by step 240.
Optionally, the different phase that manager is handled failure in troubleshooting object, generate different processing into
Information is spent, and processing progress information is sent to express delivery cabinet and/or user terminal in real time, to pacify the mood of user.Wherein, it manages
Processing progress information can be sent to the user terminal by reason device by sending the modes such as short message, PUSH message.
Specifically, processing progress information may include information and processing completion information in processing, wherein information can in processing
To include manager notification information generated when troubleshooting work order is accepted by troubleshooting object, for example, believing in processing
Breath can be that " your failure has been accepted, and please bear with the connection of staff！"；Processing completion information can be manager and exist
Troubleshooting object solves notification information generated when failure, for example, processing completion information can be, " your failure has been located
Reason finishes, and asks express delivery cabinet safe to use！".
Further, processing progress information is sent to express delivery cabinet and/or user terminal, comprising: by troubleshooting work
It is singly supplied to after troubleshooting object, information in processing is sent to express delivery cabinet and/or user terminal；And get event
After information is completed in the processing that barrier process object returns, information is completed into processing and is sent to express delivery cabinet and/or user terminal.
The technical solution of the embodiment of the present invention, after the troubleshooting that manager can be sent in reception express delivery cabinet is requested,
Troubleshooting work order corresponding with troubleshooting request is created, and distributes to troubleshooting object and carries out troubleshooting, without
It wants user to provide troubleshooting work order by customer service hotline, improve troubleshooting efficiency and saves human cost；By that will handle
Progress msg is back to express delivery cabinet and/or user terminal, and user is made to understand the troubleshooting progress of target bin in time.As it can be seen that
The embodiment of the present invention is during user uses express delivery cabinet, by way of software and hardware combining, sends in time to express delivery cabinet
Troubleshooting request is handled, and customer service hotline is actively dialed without user can be completed troubleshooting to failure bin
Operation, had not only saved customer service human cost, but also reduced user and dial the unsuccessful probability of customer service hotline, improved making for express delivery cabinet
With efficiency and user to the user satisfaction of express delivery cabinet.
Embodiment three
Fig. 3 is a kind of implementation flow chart of the applicable application scenarios of the embodiment of the present invention, and the present embodiment can be with above-mentioned reality
Each optinal plan in example is applied to combine.Specifically, this method may include steps of with reference to Fig. 3:
It is requested firstly, user sends the use to express delivery cabinet.
Optionally, user goes to express delivery cabinet, according to their own needs from express delivery cabinet display screen pickup, post part either
Corresponding operation pages are selected in temporary article business, the use to express delivery cabinet is sent by the two dimensional code in the scan operation page
Request, alternatively, being requested by inputting the use that corresponding number is sent to express delivery cabinet in the edit box of operation pages, so that fastly
It passs cabinet to be requested to issue door open command to target bin according to the use of user, the bin door of target bin is opened, in order to user
It carries out posting the either temporary article of part, pickup.
Then, the working condition of express delivery cabinet detection target bin corresponding with request is used, and be failure in working condition
When, troubleshooting request corresponding with target bin is sent to manager.
Optionally, the use of express delivery cabinet is requested in response to user, express delivery cabinet detection target lattice corresponding with request is used
Mouthful working condition can specifically include: when user input on express delivery cabinet using request after, express delivery cabinet to use request
Corresponding target bin sends door open command, and target bin door is opened under normal circumstances, the successful information of display screen display enabling,
But encounter big part card case or door open command issue after do not receive enabling successful information corresponding with door open command, then it is assumed that
Target bin possible breakdown, the working condition of target bin is temporarily marked is.In order to further determine target bin
Working condition, express delivery cabinet display screen pops up input interface can in input interface to inquire whether ownership goal bin door is opened
To include enabling option and the option that do not open the door.If user selects enabling option or non-selected beyond the default selection time,
Then express delivery cabinet default objects bin opens the door successfully, and the working condition of corresponding target bin is updated to normally；If user selects
Do not open the door option, then judges whether continuous non-door opening times are less than preset threshold, if continuous non-door opening times are less than preset threshold,
Then the display screen of express delivery cabinet is jumped to by input interface retries the enabling page, occurs clicking the prompt for retrying 2 times, the present invention is implemented
In example, preset threshold value is 3, and number of retries is smaller than preset threshold by 1, therefore number of retries is 2, and preset threshold can be according to business
Demand is adjusted.Retry enabling for the 1st time when the user clicks, express delivery cabinet re-issues door open command to target bin, such as receives
To enabling successful information corresponding with door open command, then target bin opens the door successfully, and the working condition update of target bin is positive
Often；If express delivery cabinet does not receive enabling successful information corresponding with door open command yet, the display screen of express delivery cabinet has continued pop-up
The option for opening the door and not opening the door, user continue to click selection；If user continues to select the option that do not open the door, and does not open the door continuously at this time
Number is less than preset threshold, then display screen, which jumps out, retries the enabling page, and remaining number of retries only has 1 time at this time, Yong Hudian
It hits after retrying, such as receives enabling successful information corresponding with door open command, the working condition of target bin is updated to normally；Such as
Enabling successful information corresponding with door open command is not received, and screen continues the option that pop-up has opened the door and do not opened the door, if user
The adopting consecutive click chemical reaction option that do not open the door three times, i.e., continuous non-door opening times, which are equal to, is greater than preset threshold, then the work shape of target bin
State is determined as failure.
Optionally, express delivery cabinet determines that the working condition of target bin is generation failure corresponding with target bin after failure
Processing request, and manager is reported to, handled in time by manager the failure of target bin.Wherein, manager
Including server and WorkForm System.
Then, manager receives the troubleshooting request for the target bin that express delivery cabinet is sent, and creates and ask with troubleshooting
Seek corresponding troubleshooting work order.
Optionally, target bin failure is determined in express delivery cabinet, after reporting fault processing request, the server in manager
The troubleshooting request for receiving the target bin that express delivery cabinet is sent, obtains the related information and mesh of user from troubleshooting request
Then the related information of style mouth calls WorkForm System interface, according to the related information of the related information of user and target bin
Create troubleshooting work order corresponding with troubleshooting request.
Then, troubleshooting work order is supplied to troubleshooting object by manager, so that troubleshooting object is according to failure
It handles work order and troubleshooting is carried out to target bin.
Optionally, after server creates troubleshooting work order corresponding with troubleshooting request, by troubleshooting work order
It is sent to WorkForm System, troubleshooting work order is distributed into troubleshooting object by WorkForm System, for troubleshooting object root
Troubleshooting is carried out to target bin according to troubleshooting work order.
Then, manager generates processing progress information, and processing progress information is sent to express delivery cabinet and/or user's end
End.
Optionally, after troubleshooting work order is accepted by troubleshooting object, WorkForm System is in troubleshooting object to event
Hinder the different phase handled, generate corresponding processing progress information, and be sent to express delivery cabinet and/or user terminal in real time,
So that user learns troubleshooting progress in time, to pacify the mood of user.
Finally, express delivery cabinet prompts the user with the processing progress information of manager return.
Optionally, after express delivery cabinet receives the processing progress information that manager returns, the processing is prompted the user at once
Progress msg avoids user from generating because of falling into a long wait so that user learns the troubleshooting progress of target bin in time
Anxiety, discontented mood increase the use good opinion of the express delivery cabinet of user.
Example IV
Fig. 4 is the structural schematic diagram of one of embodiment of the present invention four express delivery cabinet fault treating apparatus.The present embodiment is suitable
For the troubleshooting request of failure bin being sent to manager automatically, to event during user uses express delivery cabinet
The case where barrier bin is handled.As shown in figure 4, the express delivery cabinet fault treating apparatus is applied to express delivery cabinet, comprising:
Working condition detection module 410 detects for requesting in response to user the use of express delivery cabinet and uses request pair
The working condition for the target bin answered；
Troubleshooting request sending module 420, it is if the working condition for target bin is failure, target bin is corresponding
Troubleshooting request be sent to manager, for manager according to troubleshooting request to target bin carry out troubleshooting,
And processing progress information is back to express delivery cabinet；
Processing progress cue module 430, for prompting the user with the processing progress information of manager return.
The embodiment of the present invention requests the use of express delivery cabinet according to user, detects target bin corresponding with request is used
Working condition, and after determining target bin failure, troubleshooting request corresponding with target bin is sent to pipe automatically
Device is managed, so that manager requests to carry out troubleshooting to target bin according to troubleshooting, and processing progress information is back to
Express delivery cabinet, express delivery cabinet prompts the user with the processing progress information of manager return, so that user understands the place of target bin in time
Reason progress.As it can be seen that the embodiment of the present invention is during user uses express delivery cabinet, it is automatic to examine by way of software and hardware combining
Out of order target bin is surveyed, and actively sends the corresponding troubleshooting request of target bin to manager, without user
Proactive contact customer service can be handled failure bin, and service efficiency and the user for improving express delivery cabinet are full to the use of express delivery cabinet
Meaning degree.
Further, working condition detection module 410 includes: instruction sending unit, is used in response to user to express delivery cabinet
Use request, to target bin corresponding with request is used transmission door open command；Input unit, if for do not receive with
The corresponding enabling successful information of door open command, then provide a user input interface, to obtain the work of the target bin of user's input
Make state；It is default to judge whether the continuous fault number of target bin is less than if being failure for working condition for judging unit
Threshold value；Unit is retried, if the continuous fault number for target bin is less than preset threshold, user is prompted to retransmit to fast
The use request for passing cabinet is returned to execute and be requested in response to user the use of express delivery cabinet, to target lattice corresponding with request is used
Mouth sends the operation of door open command；Confirmation unit, if the continuous fault number for target bin is greater than or equal to preset threshold,
The working condition for then determining target bin is failure.
Further, troubleshooting request sending module 420 includes: related information acquiring unit, if being used for target bin
Working condition be failure, according to the related information of the related information and target bin that use request user；Transmission unit,
For generating troubleshooting request according to the related information of user and the related information of target bin, and it is sent to manager.
Express delivery cabinet fault treating apparatus provided by the embodiment of the present invention can be performed provided by any embodiment of the invention
Applied to the express delivery cabinet fault handling method of express delivery cabinet, have the corresponding functional module of execution method and beneficial effect.
Embodiment five
Fig. 5 is the structural schematic diagram of one of embodiment of the present invention five express delivery cabinet fault treating apparatus.The present embodiment is suitable
The case where for being requested according to troubleshooting to handling failure bin.As shown in figure 5, the express delivery cabinet fault treating apparatus
Applied to manager, comprising:
Troubleshooting request receiving module 510, the troubleshooting request of the target bin for receiving the transmission of express delivery cabinet；
Troubleshooting work order creation module 520, for creating troubleshooting work order corresponding with troubleshooting request；
Fault processing module 530, for troubleshooting work order to be provided to troubleshooting object, for troubleshooting object
Troubleshooting is carried out to target bin according to troubleshooting work order；
Processing progress sending module 540, for processing progress information to be sent to express delivery cabinet and/or user terminal.
The technical solution of the embodiment of the present invention, after manager can receive the troubleshooting request of express delivery cabinet transmission, wound
Troubleshooting work order corresponding with troubleshooting request is built, and distributes to troubleshooting object and carries out troubleshooting, by that will locate
Reason progress msg is back to express delivery cabinet and/or user terminal, and user is made to understand the troubleshooting progress of target bin in time.It can
See, the embodiment of the present invention is during user uses express delivery cabinet, by way of software and hardware combining, sends in time to express delivery cabinet
Troubleshooting request handled, customer service hotline is actively dialed without user can be completed at the failure to failure bin
Reason operation, had not only saved customer service human cost, but also reduced user and dial the unsuccessful probability of customer service hotline, improved express delivery cabinet
The user satisfaction of service efficiency and user to express delivery cabinet.
Further, processing progress information includes information and processing completion information in processing.
Correspondingly, processing progress sending module 540 includes: the first transmission unit, for providing by troubleshooting work order
To troubleshooting object, information in processing is sent to express delivery cabinet and/or user terminal；Second transmission unit, for obtaining
After getting the processing completion information of troubleshooting object return, information is completed into processing and is sent to express delivery cabinet and/or user's end
End.
Express delivery cabinet fault treating apparatus provided by the embodiment of the present invention can be performed provided by any embodiment of the invention
Applied to the express delivery cabinet fault handling method of manager, have the corresponding functional module of execution method and beneficial effect.
Embodiment six
Referring to Fig. 6, Fig. 6 is the structural schematic diagram of one of embodiment of the present invention six express delivery cabinet, as shown in fig. 6, this is fast
Passing cabinet includes: cabinet body 610；It is installed on memory 620 on the cabinet body, processor 630 and storage on a memory and can be
The computer program run on processor；Input unit 640 and output device 650；When the processor 630 executes described program
The express delivery cabinet fault handling method applied to express delivery cabinet provided such as any embodiment of that present invention is provided.
In the embodiment of the present invention, a cabinet body 610 may include the bin of a variety of different sizes, cope with user's plaid matching
The different demands of mouth size, while being conducive to that more bins are arranged in limited cabinet body space, service more users.Each
Express delivery cabinet both may include a cabinet body 610 or may include multiple cabinet bodies 610, and 610 quantity of cabinet body that express delivery cabinet is included can
It is modified according to business demand.
Memory 620 is used as a kind of computer readable storage medium, can be used for storing software program, journey can be performed in computer
Sequence and module, if the corresponding program instruction/module of express delivery cabinet fault handling method in the embodiment of the present invention is (for example, express delivery
Working condition detection module 410, troubleshooting request sending module 420 and processing progress in cabinet fault treating apparatus prompt mould
Block 430).Software program, instruction and the module that processor 630 is stored in memory 620 by operation, thereby executing express delivery
The various function application and data processing of cabinet realize above-mentioned express delivery cabinet fault handling method.
Memory 620 can mainly include storing program area and storage data area, wherein storing program area can store operation system
Application program needed for system, at least one function；Storage data area, which can be stored, uses created data etc. according to terminal.This
Outside, memory 620 may include high-speed random access memory, can also include nonvolatile memory, for example, at least one
Disk memory, flush memory device or other non-volatile solid state memory parts.In some instances, memory 620 can be into one
Step includes the memory remotely located relative to processor, these remote memories can pass through network connection to express delivery cabinet.On
The example for stating network includes but is not limited to internet, intranet, local area network, mobile radio communication and combinations thereof.
Input unit 640 can be used for receiving the number or character information of input, such as request the use of express delivery cabinet, and
Generate key signals input related with the user setting of manager and function control.Output device 650 may include display screen etc.
Show equipment.
Embodiment seven
Referring to Fig. 7, Fig. 7 is the structural schematic diagram of one of the embodiment of the present invention seven manager, as shown in fig. 7, the pipe
Managing device includes processor 710, storage device 720, input unit 730 and output device 740；The number of processor 710 in manager
It measures and can be one or more, in Fig. 7 by taking a processor 710 as an example；Processor 710, storage device 720 in manager,
Input unit 730 can be connected with output device 740 by bus or other modes, in Fig. 7 for being connected by bus.
Storage device 720 is used as a kind of computer readable storage medium, and it is executable to can be used for storing software program, computer
Program and module, if the corresponding program instruction/module of express delivery cabinet fault handling method in the embodiment of the present invention is (for example, fast
Pass troubleshooting request receiving module 510, troubleshooting work order creation module 520 and the troubleshooting in cabinet fault treating apparatus
Module 530).Software program, instruction and the module that processor 710 is stored in storage device 720 by operation, thereby executing
The various function application and data processing of manager realize above-mentioned express delivery cabinet fault handling method.
Storage device 720 can mainly include storing program area and storage data area, wherein storing program area can store operation
Application program needed for system, at least one function；Storage data area, which can be stored, uses created data etc. according to terminal.
In addition, storage device 720 may include high-speed random access memory, it can also include nonvolatile memory, for example, at least
One disk memory, flush memory device or other non-volatile solid state memory parts.In some instances, storage device 720
It can further comprise the memory remotely located relative to processor 710, these remote memories can be by being connected to the network extremely
Manager.The example of above-mentioned network includes but is not limited to internet, intranet, local area network, mobile radio communication and combinations thereof.
Input unit 730 can be used for receiving the number or character information of input, such as the troubleshooting that express delivery cabinet is sent is asked
It asks, and generates key signals input related with the user setting of manager and function control.Output device 740 can be used for sending out
Send number or character information, such as processing progress information.
Embodiment eight
The embodiment of the present invention eight provides a kind of computer readable storage medium, is stored thereon with computer instruction, the meter
The instruction of calculation machine realizes any express delivery cabinet fault handling method provided by the above embodiment when being executed by processor, wherein a kind of
Express delivery cabinet fault handling method includes:
The use of express delivery cabinet is requested in response to user, detects the work shape of target bin corresponding with the use request
State；
If the working condition of target bin is failure, the corresponding troubleshooting request of the target bin is sent to management
Device, so that the manager requests to carry out troubleshooting to the target bin according to troubleshooting, and by processing progress information
It is back to the express delivery cabinet；
The processing progress information for prompting the manager to return to the user.
Alternatively, another express delivery cabinet fault handling method includes:
Receive the troubleshooting request for the target bin that express delivery cabinet is sent；
Create troubleshooting work order corresponding with troubleshooting request；
The troubleshooting work order is provided to troubleshooting object, so that troubleshooting object is according to troubleshooting work order
Troubleshooting is carried out to target bin；
Processing progress information is sent to the express delivery cabinet and/or user terminal.
Certainly, a kind of computer readable storage medium provided by the embodiment of the present invention, computer instruction are executable not
It is limited to method operation as described above, can also be performed in express delivery cabinet fault handling method provided by any embodiment of the invention
Relevant operation.
By the description above with respect to embodiment, it is apparent to those skilled in the art that, the present invention
It can be realized by software and required common hardware, naturally it is also possible to which by hardware realization, but in many cases, the former is more
Good embodiment.Based on this understanding, technical solution of the present invention substantially in other words contributes to the prior art
Part can be embodied in the form of software products, which can store in computer readable storage medium
In, floppy disk, read-only memory (Read-Only Memory, ROM), random access memory (Random such as computer
Access Memory, RAM), flash memory (FLASH), hard disk or CD etc., including some instructions are with so that a computer is set
Standby (can be personal computer, server or the network equipment etc.) executes method described in each embodiment of the present invention.
It is worth noting that, in the embodiment of above-mentioned express delivery cabinet fault treating apparatus, included each unit and module
It is only divided according to the functional logic, but is not limited to the above division, as long as corresponding functions can be realized；
In addition, the specific name of each functional unit is also only for convenience of distinguishing each other, the protection scope being not intended to restrict the invention.
Note that the above is only a better embodiment of the present invention and the applied technical principle.It will be appreciated by those skilled in the art that
The invention is not limited to the specific embodiments described herein, be able to carry out for a person skilled in the art it is various it is apparent variation,
It readjusts and substitutes without departing from protection scope of the present invention.Therefore, although being carried out by above embodiments to the present invention
It is described in further detail, but the present invention is not limited to the above embodiments only, without departing from the inventive concept, also
It may include more other equivalent embodiments, and the scope of the invention is determined by the scope of the appended claims.
Claims (10)
1. a kind of express delivery cabinet fault handling method characterized by comprising
The use of express delivery cabinet is requested in response to user, detects the working condition of target bin corresponding with the use request；
If the working condition of target bin is failure, the corresponding troubleshooting request of the target bin is sent to manager,
So that the manager requests to carry out troubleshooting to the target bin according to troubleshooting, and processing progress information is returned
To the express delivery cabinet；
The processing progress information for prompting the manager to return to the user.
2. being examined the method according to claim 1, wherein described request the use of express delivery cabinet in response to user
Survey the working condition of target bin corresponding with the use request, comprising:
The use of express delivery cabinet is requested in response to user, sends door open command to target bin corresponding with the use request；
If not receiving enabling successful information corresponding with the door open command, input interface is provided to the user, with
Obtain the working condition of the target bin of user's input；
If the working condition is failure, judge whether the continuous fault number of the target bin is less than preset threshold；
If the continuous fault number of target bin is less than preset threshold, prompts user to retransmit and the use of express delivery cabinet is asked
It asks, returns to execute and the use of express delivery cabinet is requested in response to user, opened to described sent using the corresponding target bin of request
The operation of door instruction；
If the continuous fault number of target bin is greater than or equal to preset threshold, it is determined that the working condition of the target bin is
Failure.
3. the method according to claim 1, wherein if the working condition of target bin is failure, by the mesh
The corresponding troubleshooting request of style mouth is sent to manager, comprising:
If the working condition of target bin is failure, according to the related information using user described in request and the mesh
The related information of style mouth；
Troubleshooting request is generated according to the related information of the related information of the user and target bin, and is sent to management
Device.
4. a kind of express delivery cabinet fault handling method characterized by comprising
Receive the troubleshooting request for the target bin that express delivery cabinet is sent；
Create troubleshooting work order corresponding with troubleshooting request；
The troubleshooting work order is provided to troubleshooting object, for troubleshooting object according to troubleshooting work order to mesh
Style mouth carries out troubleshooting；
Processing progress information is sent to the express delivery cabinet and/or user terminal.
5. according to the method described in claim 4, it is characterized in that, the processing progress information includes information and processing in processing
Complete information.
It is described that processing progress information is sent to the express delivery cabinet and/or user terminal, comprising:
After the troubleshooting work order is provided to troubleshooting object, information in the processing is sent to the express delivery
Cabinet and/or user terminal；
After getting the processing completion information of troubleshooting object return, processing completion information is sent to the express delivery
Cabinet and/or user terminal.
6. a kind of express delivery cabinet fault treating apparatus, which is characterized in that be applied to express delivery cabinet, comprising:
Working condition detection module, for requesting in response to user the use of express delivery cabinet, detection uses request corresponding with described
Target bin working condition；
Troubleshooting request sending module, it is if the working condition for target bin is failure, the target bin is corresponding
Troubleshooting request is sent to manager, so that the manager requests to carry out failure to the target bin according to troubleshooting
Processing, and processing progress information is back to the express delivery cabinet；
Processing progress cue module, the processing progress information for prompting the manager to return to the user.
7. a kind of express delivery cabinet fault treating apparatus, which is characterized in that be applied to manager, comprising:
Troubleshooting request receiving module, the troubleshooting request of the target bin for receiving the transmission of express delivery cabinet；
Troubleshooting work order creation module, for creating troubleshooting work order corresponding with troubleshooting request；
Fault processing module, for the troubleshooting work order to be provided to troubleshooting object, for troubleshooting object root
Troubleshooting is carried out to target bin according to troubleshooting work order；
Processing progress sending module, for processing progress information to be sent to the express delivery cabinet and/or user terminal.
8. a kind of express delivery cabinet characterized by comprising
Cabinet body；
The memory that is installed on the cabinet body, processor and storage are on a memory and the computer that can run on a processor
Program；
The processor realizes such as express delivery cabinet fault handling method as claimed in any one of claims 1-3 when executing described program.
9. a kind of manager, which is characterized in that the manager includes:
One or more processors；
Storage device, for storing one or more programs,
When one or more of programs are executed by one or more of processors, so that one or more of processors are real
The now express delivery cabinet fault handling method as described in any in claim 4-5.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the program is by processor
It is realized when execution as any in express delivery cabinet fault handling method as claimed in any one of claims 1-3, or such as claim 4-5
The express delivery cabinet fault handling method.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910218284.4A CN109948815A (en) | 2019-03-21 | 2019-03-21 | Express delivery cabinet fault handling method, device, express delivery cabinet, manager and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910218284.4A CN109948815A (en) | 2019-03-21 | 2019-03-21 | Express delivery cabinet fault handling method, device, express delivery cabinet, manager and storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109948815A true CN109948815A (en) | 2019-06-28 |
Family
ID=67010591
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910218284.4A Pending CN109948815A (en) | 2019-03-21 | 2019-03-21 | Express delivery cabinet fault handling method, device, express delivery cabinet, manager and storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109948815A (en) |
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110674952A (en) * | 2019-10-09 | 2020-01-10 | 深圳市丰巢科技有限公司 | Remote express cabinet fault repairing method and device, server and storage medium |
| CN110751300A (en) * | 2019-10-16 | 2020-02-04 | 深圳市丰巢科技有限公司 | Fault processing method and device for express cabinet, express cabinet and storage medium |
| CN110853230A (en) * | 2019-10-16 | 2020-02-28 | 支付宝(杭州)信息技术有限公司 | Self-service vending machine exception handling method, system and equipment |
| CN112184392A (en) * | 2020-10-19 | 2021-01-05 | 深圳市智莱科技股份有限公司 | Method and device for reporting storage space state of intelligent locker |
| CN113034808A (en) * | 2021-03-10 | 2021-06-25 | 拉扎斯网络科技（上海）有限公司 | Interaction method, interaction device and interaction system |
| CN113989991A (en) * | 2021-10-19 | 2022-01-28 | 深圳市丰巢网络技术有限公司 | Express cabinet fault processing method and device and storage medium |
| CN114093093A (en) * | 2021-09-29 | 2022-02-25 | 拉扎斯网络科技（上海）有限公司 | Express delivery cabinet abnormity confirmation method, device, equipment, storage medium and program product |
| CN114399868A (en) * | 2022-01-17 | 2022-04-26 | 拉扎斯网络科技（上海）有限公司 | Storage and pickup container detection system, method and device and electronic equipment |
| CN115394013A (en) * | 2022-08-26 | 2022-11-25 | 北京三快在线科技有限公司 | Storage method and electronic equipment |
Citations (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105260866A (en) * | 2015-09-29 | 2016-01-20 | 成都我来啦网格信息技术有限公司 | Locker box-opening fault detection method |
| CN107274118A (en) * | 2017-04-24 | 2017-10-20 | 深圳市丰巢科技有限公司 | A kind of express delivery cabinet batch sends part method and system |
| CN107506835A (en) * | 2017-07-06 | 2017-12-22 | 北京万相融通科技股份有限公司 | A kind of station facilities maintenance management method and its system |
| CN107862388A (en) * | 2017-09-19 | 2018-03-30 | 中科富创（北京）科技有限公司 | Express delivery cabinet fault judgment method and device |
| CN108173955A (en) * | 2017-12-30 | 2018-06-15 | 安华智能股份公司 | The system that a kind of cloud platform excludes server failure |
| CN108544945A (en) * | 2018-04-16 | 2018-09-18 | 国网河北电动汽车服务有限公司 | The charge of long-distance interactive electric vehicle electrically-charging equipment and fault processing system and method |
| CN108648334A (en) * | 2018-04-11 | 2018-10-12 | 合肥美的智能科技有限公司 | Self-service cabinet and its abnormal method for controlling reporting, self-service system |
| CN108734884A (en) * | 2017-04-19 | 2018-11-02 | 北大方正集团有限公司 | Barcode scanning door opening method, barcode scanning open-door system, intelligent cabinet and terminal |
| CN109211303A (en) * | 2017-07-03 | 2019-01-15 | 威海新北洋数码科技有限公司 | A kind of bin door state detection method, detection device and the express delivery cabinet of express delivery cabinet |
| CN109448231A (en) * | 2018-11-28 | 2019-03-08 | 虫极科技（北京）有限公司 | The reporting of a kind of fault message, processing method and system |
-
2019
- 2019-03-21 CN CN201910218284.4A patent/CN109948815A/en active Pending
Patent Citations (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105260866A (en) * | 2015-09-29 | 2016-01-20 | 成都我来啦网格信息技术有限公司 | Locker box-opening fault detection method |
| CN108734884A (en) * | 2017-04-19 | 2018-11-02 | 北大方正集团有限公司 | Barcode scanning door opening method, barcode scanning open-door system, intelligent cabinet and terminal |
| CN107274118A (en) * | 2017-04-24 | 2017-10-20 | 深圳市丰巢科技有限公司 | A kind of express delivery cabinet batch sends part method and system |
| CN109211303A (en) * | 2017-07-03 | 2019-01-15 | 威海新北洋数码科技有限公司 | A kind of bin door state detection method, detection device and the express delivery cabinet of express delivery cabinet |
| CN107506835A (en) * | 2017-07-06 | 2017-12-22 | 北京万相融通科技股份有限公司 | A kind of station facilities maintenance management method and its system |
| CN107862388A (en) * | 2017-09-19 | 2018-03-30 | 中科富创（北京）科技有限公司 | Express delivery cabinet fault judgment method and device |
| CN108173955A (en) * | 2017-12-30 | 2018-06-15 | 安华智能股份公司 | The system that a kind of cloud platform excludes server failure |
| CN108648334A (en) * | 2018-04-11 | 2018-10-12 | 合肥美的智能科技有限公司 | Self-service cabinet and its abnormal method for controlling reporting, self-service system |
| CN108544945A (en) * | 2018-04-16 | 2018-09-18 | 国网河北电动汽车服务有限公司 | The charge of long-distance interactive electric vehicle electrically-charging equipment and fault processing system and method |
| CN109448231A (en) * | 2018-11-28 | 2019-03-08 | 虫极科技（北京）有限公司 | The reporting of a kind of fault message, processing method and system |
Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110674952A (en) * | 2019-10-09 | 2020-01-10 | 深圳市丰巢科技有限公司 | Remote express cabinet fault repairing method and device, server and storage medium |
| CN110751300A (en) * | 2019-10-16 | 2020-02-04 | 深圳市丰巢科技有限公司 | Fault processing method and device for express cabinet, express cabinet and storage medium |
| CN110853230A (en) * | 2019-10-16 | 2020-02-28 | 支付宝(杭州)信息技术有限公司 | Self-service vending machine exception handling method, system and equipment |
| CN110751300B (en) * | 2019-10-16 | 2024-03-22 | 深圳市丰巢科技有限公司 | Fault processing method and device for express cabinet, express cabinet and storage medium |
| CN112184392A (en) * | 2020-10-19 | 2021-01-05 | 深圳市智莱科技股份有限公司 | Method and device for reporting storage space state of intelligent locker |
| CN113034808A (en) * | 2021-03-10 | 2021-06-25 | 拉扎斯网络科技（上海）有限公司 | Interaction method, interaction device and interaction system |
| CN114093093A (en) * | 2021-09-29 | 2022-02-25 | 拉扎斯网络科技（上海）有限公司 | Express delivery cabinet abnormity confirmation method, device, equipment, storage medium and program product |
| CN113989991A (en) * | 2021-10-19 | 2022-01-28 | 深圳市丰巢网络技术有限公司 | Express cabinet fault processing method and device and storage medium |
| CN114399868A (en) * | 2022-01-17 | 2022-04-26 | 拉扎斯网络科技（上海）有限公司 | Storage and pickup container detection system, method and device and electronic equipment |
| CN115394013A (en) * | 2022-08-26 | 2022-11-25 | 北京三快在线科技有限公司 | Storage method and electronic equipment |
| CN117392786A (en) * | 2022-08-26 | 2024-01-12 | 北京三快在线科技有限公司 | Piece storage method and electronic equipment |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109948815A (en) | Express delivery cabinet fault handling method, device, express delivery cabinet, manager and storage medium | |
| US8533608B1 (en) | Run-book automation platform with actionable document | |
| US7730005B2 (en) | Issue tracking system using a criteria rating matrix and workflow notification | |
| US20090063175A1 (en) | Methods and systems for providing multiple support options | |
| CN101257404A (en) | System and method for automatically enforcing change control | |
| US20160070696A1 (en) | Task switching in dialogue processing | |
| MX2011001728A (en) | Remote technical support employing a configurable executable application. | |
| CN110335421A (en) | A kind of method, apparatus, server and the storage medium of the troubleshooting of express delivery cabinet | |
| US20210173762A1 (en) | Dynamic integration testing | |
| WO2010057332A1 (en) | Provisioning method and system | |
| JP4034037B2 (en) | Document deliberation apparatus, document deliberation system, and computer-readable recording medium storing a program for operating a computer as a document deliberation apparatus | |
| CN110020262A (en) | Pushed information sending method, device, computer equipment and storage medium | |
| JP2006048679A (en) | Agent administration console software for servicing failed request | |
| US20130073470A1 (en) | Method and system for providing online trouble ticket servicing | |
| WO2022060784A1 (en) | Automated assistant training and/or execution of inter-user procedures | |
| US11874728B2 (en) | Software application diagnostic aid | |
| EP1190475A1 (en) | User support system and method | |
| CN113238930A (en) | Software system testing method and device, terminal equipment and storage medium | |
| CN114090305B (en) | Business auditing method and device | |
| CN101004802A (en) | System and method for controlling lifecycle of patent case | |
| CN109118151B (en) | Work order transaction processing method and work order transaction processing system | |
| CN114186046A (en) | Information processing method, information processing apparatus, server, and storage medium | |
| CN106682223A (en) | Method and device for detecting data validity and method and device for intelligent interaction | |
| US20100057505A1 (en) | Business process community input | |
| CN112035368A (en) | Automatic software testing method and device, electronic equipment and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |