CN109448231A - The reporting of a kind of fault message, processing method and system - Google Patents
The reporting of a kind of fault message, processing method and system Download PDFInfo
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- CN109448231A CN109448231A CN201811430900.4A CN201811430900A CN109448231A CN 109448231 A CN109448231 A CN 109448231A CN 201811430900 A CN201811430900 A CN 201811430900A CN 109448231 A CN109448231 A CN 109448231A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F9/00—Details other than those peculiar to special kinds or types of apparatus
- G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
- G07F9/026—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/3003—Monitoring arrangements specially adapted to the computing system or computing system component being monitored
- G06F11/3006—Monitoring arrangements specially adapted to the computing system or computing system component being monitored where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/3065—Monitoring arrangements determined by the means or processing involved in reporting the monitored data
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
Abstract
The present invention relates to the reporting of fault message, processing method and systems, belong to Intelligent cargo cabinet technical field.The report method includes: the event of failure currently occurred according to Intelligent cargo cabinet, according to rule generating apparatus event；And the device events are reported to remote server in a manner of periodic or trigger-type；Wherein, when the device events are reported to remote server, reported data includes counter identification code, device events identification code, device events code and corresponding temporal information.The present invention reduces the data volume of processing, by dependent failure clusters of events to together, judges failure from multiple dimensions, improve the accuracy rate of breakdown judge, delay worksheet processing according to the urgency of processing, improve efficiency of operation by clustering to numerous event of failure.
Description
Technical field
The present invention relates to a kind of Intelligent cargo cabinet technical field, particularly the reporting of a kind of fault message, processing method
And system.
Background technique
Intelligent cargo cabinet provides the shopping way in a kind of novel retail popular at present, is compared to traditional purchase
For object cabinet, Intelligent cargo cabinet has various sensors, may provide the user with and is totally different from previous shopping experience.
Largely, unattended counter be laid out it is online after, can be led to the problem of during operation very much, for example user sweeps
Retouch the problems such as still do not open after two dimensional code cabinet door, compressor do not work, commodity in the cabinet that can not make an inventory, the lamp in cabinet do not work.When
When Intelligent cargo cabinet breaks down, fault message can be sent to management backstage server.Management backstage server is collected, analyzes this
A little fault messages, and breakdown maintenance list is generated, it is distributed to operation maintenance personnel and repairs.The accuracy rate of faulted-phase judgment distributes
The timeliness of breakdown maintenance list can bring strong influence to the operation of practical business, thus, industry is had been devoted to accurately
The technical solution of breakdown maintenance list is out of order and distributes in time in analysis, to improve O&M efficiency.
Summary of the invention
For the technical problems in the prior art, the present invention propose the reporting of a kind of fault message, processing method and
System improves efficiency of operation for improving the accuracy rate of breakdown judge.
The present invention provides a kind of report methods of fault message, including the failure thing currently occurred according to Intelligent cargo cabinet
Part, according to rule generating apparatus event；And the device events are reported to distal end in a manner of periodic or trigger-type
Server；Wherein, when the device events are reported to remote server, reported data includes counter identification code, equipment thing
Part identification code, device events code and corresponding temporal information.
Particularly, it after the corresponding event of failure of the device events reported is eliminated, is sent to remote server corresponding
Recovery event.
Particularly, the device events code includes at least fault type identification code；Wherein, the fault type identification code
Including multistage fault type identification code.
Particularly, the event of failure is that equipment fault event and/or equipment run anomalous event；Accordingly, described to set
Standby event code is equipment fault event code and/or operation abnormality code.
The present invention also provides a kind of processing methods of fault message, including obtain event of failure and its information, wherein when
When the event of failure is the device events of counter, identified according to the counter identification code and device events identification code that receive in information
The device events out will receive the device events code in information and temporal information as event of failure information；According to described
Event of failure information clusters multiple event of failure；Event of failure after analysis cluster, obtains corresponding failure and processing
Rank；And maintenance list is generated according to the failure and its processing rank.
Further, the acquisition event of failure and its step of information further include that inquiry manually reports information, are obtained same
The artificial reported event and its event code of one counter and corresponding temporal information.
Particularly, according to the event of failure information, the step of multiple event of failure are clustered include will it is same therefore
The event code of barrier event, multiple and different temporal information merges；And obtain the event of failure it is multiple and different when
Between information.
The method further includes: when the fault type of the event of failure is identical, by the identical event of fault type
Hindering clusters of events is a classification；And obtain the temporal information of each event of failure.
Particularly, the event of failure after the analysis cluster, obtaining corresponding failure and the other step of process level includes root
According to the event code of event of failure, fault type, failure-description and the processing rank in corresponding event table are inquired, and described in reference
The temporal information of event of failure determines the corresponding specific failure of the event of failure and processing rank；Wherein, when same failure pair
It is that rank is effectively treated by highest processing grade setting when answering multiple processing ranks.
Particularly, the event code is device events code or artificial reported event code, wherein the equipment thing
Part code is equipment fault event code or operation abnormality code；The event table is equipment fault event table, runs abnormal thing
Part table or artificial reported event table.
Particularly, when according to device events identification code is really the recovery event for receiving event of failure in reception information,
Increase in the maintenance list of corresponding event of failure and restores mark.
The present invention also provides a kind of processing systems of fault message, including event of failure to obtain module, for obtaining event
Barrier event and its information, wherein when the event of failure is the device events of counter, identified according to the counter received in information
Code and device events identification code identify the device events, will receive information in device events code and temporal information as
Event of failure information；Cluster module obtains module with the event of failure and is connected, and is used for according to the event of failure information,
Multiple event of failure are clustered；Breakdown judge module is connected with the cluster module, for analyzing the failure after clustering
Event obtains corresponding failure and its processing rank；And single generation module is repaired, it is connected with the breakdown judge module,
It is single for generating maintenance according to the failure and its processing rank.
Particularly, it further comprises real time data processing engine that the event of failure, which obtains module, comes from goods for obtaining
The device events and its device events code and temporal information of cabinet；And/or artificial data acquiring unit, for obtaining same counter
Artificial reported event and its artificial reported event code and temporal information.
Further, the cluster module includes comparing unit, for more multiple event of failure event code or when
Between information；Combining unit, for merging the event code of same event of failure, multiple and different temporal information；Classification
Unit gathers the identical event of failure of fault type identification code when identical for the fault type identification code in event code
Collection is a classification；And temporal information acquiring unit, for obtaining the temporal information of merging or sorted event of failure.
Particularly, the event code is device events code and/or artificial reported event code；The device events generation
Code is equipment fault event code and/or operation abnormality code.
Particularly, the breakdown judge module is further configured to according to equipment fault event code query facility failure thing
Part table；According to operation abnormality code inquiry operation anomalous event table；Thing is manually reported with according to artificial reported event symbol lookup
Part table.
Particularly, the breakdown judge module is further configured to when the same failure of acquisition corresponds to multiple processing ranks,
It is that rank is effectively treated by highest processing grade setting.
Particularly, further, when event of failure obtains module and gets the recovery event of event of failure, the maintenance
Single generation module increases in the maintenance list of corresponding event of failure and restores mark.
Particularly, the system also includes module is issued, for the maintenance to be singly distributed to corresponding operation maintenance personnel.
After the present invention obtains event of failure, numerous event of failure are clustered, the data volume of processing is reduced, and
By dependent failure clusters of events to together, failure is judged from multiple dimensions, the accuracy rate of breakdown judge is improved, according to processing
The anxious slow processing rank provided with failure improves efficiency of operation according to troubleshooting rank worksheet processing.
Detailed description of the invention
In the following, the preferred embodiment of the present invention will be described in more detail in conjunction with attached drawing, in which:
Fig. 1 is the use state diagram of Intelligent cargo cabinet according to an embodiment of the invention；
Fig. 2 is the flow chart of the processing method of Intelligent cargo cabinet fault message according to an embodiment of the invention；And
Fig. 3 is the functional block diagram of the processing system of intelligent fault counter information according to one embodiment of present invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without making creative work, shall fall within the protection scope of the present invention.
In the following detailed description, the specific embodiment for being used to illustrate the application as the application a part may refer to
Each Figure of description.In the accompanying drawings, similar appended drawing reference describes substantially similar component in different drawings.This Shen
Each specific embodiment please has carried out description detailed enough following, so that having the general of ability domain-dependent knowledge and technology
Logical technical staff can implement the technical solution of the application.It should be appreciated that can also be using other embodiments or to the application
Embodiment carry out structure, logic or electrical property change.
The following are the present invention relates to noun and its meaning:
Event of failure: refer to event occurring in Intelligent cargo cabinet, influencing counter normal operation.It is normally transported according to counter is influenced
Capable reason is divided into equipment fault event and equipment operation anomalous event.Wherein, the equipment fault event refers to due to counter
The reasons such as damage, the program entanglement of component and the event for generating counter from working according to set requirements；The equipment
The generation of operation anomalous event is not because failure really has occurred in the component of Intelligent cargo cabinet, and refers to counter not according to fortune
Seek the event for requiring work and generating.
Device events: refer to data or data packet that Intelligent cargo cabinet is generated according to event of failure, including range of information.
Recovery event: after referring to that event of failure is eliminated, data or data that Intelligent cargo cabinet generates, including range of information
Packet.
Artificial reported event: refer under the counter failure logging reported by contact staff according to user or staff etc.
, data or data packet including range of information.
Event code: refer to the code generated according to pre-defined rule.Event code be divided into device events code and it is artificial on
Report event code.
Device events code: refer to Intelligent cargo cabinet according to event of failure, according to the code of pre-defined rule generation.Device events
Code is divided into equipment fault event code and operation abnormality code two types, corresponds respectively to equipment fault event and equipment fortune
Seek anomalous event.
Artificial reported event code: refer to server according to artificial reported event, according to the code of pre-defined rule generation.
Event table: refer to that record has the correspondence table of event code and corresponding event of failure information.The event of failure letter
Breath includes but is not limited to fault type, event type, recovery determination method etc..The event table include equipment fault event table,
Run anomalous event table and artificial reported event table three types.
Fig. 1 is the use state diagram of Intelligent cargo cabinet according to an embodiment of the invention.As shown in Figure 1, intelligent goods
Cabinet 1 includes cabinet body and cabinet door.Intelligent cargo cabinet 1 is usually enclosed, such as with locking door.One is stored in Intelligent cargo cabinet 1
Kind or a variety of commodity for sale.Intelligent cargo cabinet 1 is connect with server 2 by communication connection 3.
Intelligent cargo cabinet 1 is during operation, other than sending information relevant to shopping to server 2 in shopping process,
When Intelligent cargo cabinet 1 breaks down, cannot operate normally as required, Intelligent cargo cabinet 1 is according in event of failure generating device event
Offer server 2.
In order to enable server 2 to identify the device events including fault message, Intelligent cargo cabinet 1 from numerous information
According to the event of failure currently occurred, according to rule generating apparatus event, by the device events or with periodic or touching
The mode of hairdo is reported to remote server 2.Wherein, the rule refers to, includes counter identification code in reported data, sets
Standby event identifier code, device events code and corresponding temporal information.
Counter identification code is used to identify the counter of the current event that breaks down, and identifies that current data comes from convenient for server
In any platform Intelligent cargo cabinet.Device events identification code identifies this from from numerous message of the Intelligent cargo cabinet convenient for server
The type of data packet, for example, currently received data packet is the data about shopping service, or the equipment including fault message
The recovery event of event or event of failure is handled the packet classification convenient for server.Device events code is divided into equipment
Event of failure code and operation abnormality code two types correspond respectively to equipment fault event and equipment operation anomalous event.
Wherein, the equipment fault event refer to the damage due to counter component, program entanglement and prevent counter from wanting according to setting
The event asking work and generating.For example, lift-on-lift-off serial ports controller is in initialization, the frequency of failure of initialization operation is more than
The highest number of setting；It has been more than setting number, state of the cabinet door lock still in closure to the unlocking instruction that cabinet door lock issues
Etc..The generation of the equipment operation anomalous event is not because failure really has occurred in the component of Intelligent cargo cabinet, and refers to
Counter does not work according to Operational requirements and the event of generation.For example, counter power supply from municipal administration power supply feelings
Municipal administration power supply power-off under condition；The current inventory of counter is less than the 1/3 of total amount；The laying of Intelligent cargo cabinet be more than the preset time limit and
The events such as service cannot be normally provided.Wherein, fault type identification code is included at least in the device events code, for showing
The corresponding fault type of the device events, the fault type show the specific portion in the Intelligent cargo cabinet for causing the device events
Part.For the ease of multistage fault type identification code can also be arranged to from a biggish positioning parts to specific component.Example
Such as, it is level fault type by fault setting relevant to serial ports controller, is identified by level fault type identification code.In serial ports
The fault setting that controller occurs when initializing is secondary failure type, is identified by secondary failure type identification code.It is initializing
The fault setting occurred when temperature controller is three-level fault type, is identified by three-level fault type identification code.Temporal information is
At the time of referring to that current event occurs, for providing reference frame for subsequent breakdown judge.For some event of failure, in failure
After generation between fault restoration this period, Intelligent cargo cabinet 1 in such a way that periodic reports, i.e., at regular intervals on
Report is primary, so that it is guaranteed that the data of the event of failure will not be ignored by server it is not processed.For some failures, only in its hair
It is reported to server when raw, i.e., the reported data by the way of trigger-type.
If eliminating the failure by the maintenance of operation maintenance personnel, then Intelligent cargo cabinet 1 generates the recovery to the event of failure
Event, and the recovery event is sent to remote server 2.
Server 2 receives the various information that Intelligent cargo cabinet 1 is sent, and is stored to specified position, such as a data
In working area.Server 2 obtains from the data working area and represents the device events that Intelligent cargo cabinet 1 breaks down, analytical equipment
Event learns specific failure, and being generated according to the urgency level of failure has the other maintenance of priority of maintenance single, is distributed to phase
The operation maintenance personnel answered.
As shown in Fig. 2, to be directed to the processing method of counter fault message according to the server 2 of one embodiment of the invention
Flow chart.It the treating method comprises:
Step S1 obtains event of failure and its information.Since to be stored in data temporary for the various information from Intelligent cargo cabinet 1
It deposits in area, server 2 identifies the device events that Intelligent cargo cabinet 1 breaks down in the data working area from various information.
For example, identifying that current data from which platform Intelligent cargo cabinet, passes through device events mark by the counter identification code in data packet
Know code and identifies that the data in the data packet are the device events of representing fault event.Preliminary screening in this way will belong to
The device events of the Intelligent cargo cabinet 1 are comformed and are identified in multi information.And extract device events code and the device events
Temporal information.For example, server 2 will receive multiple identical device events codes, difference for the event of failure that preiodic type reports
The data packet of temporal information.Server 2 extracts temporal information from these data packets, to obtain the timing of the event of failure
Characteristic.
At this point, can also include operation (this operation in this step it is not necessary to) further below: according to setting
Standby event code inquires corresponding event table, obtains corresponding event of failure information, and the event of failure information includes but not
Be limited to fault type, event type, restore determination method etc..Wherein, the fault type is for showing to cause event of failure
Intelligent cargo cabinet 1 in specific component.Event type is for indicating the mode that the device events report, for example, event type point
It for preiodic type, that is, repeats at periodic or other desired and reports, or be triggering type, i.e., only reported when failure occurs.Restore determination method for sentencing
Break the method for the Failure elimination.
In addition, due to other than reporting equipment event automatic when Intelligent cargo cabinet 1 is in failure generation, it can also be by manually reporting intelligence
Can counter 1 there are the problem of, for example, user to contact staff report Intelligent cargo cabinet existing for failure when, contact staff record
Under corresponding event of failure, and store it in specified position, server can be generated according to pre-defined rule corresponds to this people
The artificial reported event code of work reported event.Server inquiry storage manually reports information, obtain same counter it is artificial on
Report event and its event code and corresponding temporal information.It can also be further according to the artificial reported event code, inquiry
Artificial reported event table obtains the fault type of corresponding artificial reported event.Wherein, include in artificial reported event table and thing
The corresponding event of failure information of part code, such as fault type and recovery determination method.
Step S2 clusters multiple event of failure according to the event of failure information.Event of failure described here
It also include artificial reported event including the device events that Intelligent cargo cabinet 1 reports automatically when failure occurs.Due to some failures
Device events repeat to report, thus can obtain many identical event of failure by step S1, pass through the conjunction of event of failure
And remove extra double faults event, only retain one be used for subsequent processing, and retain these repeated plant events when
Between information, by the temporal information, the time of origin of the available event of failure of server, duration and accumulative time
Number.
Specifically, it is same to determine whether multiple equipment event or artificial reported event correspond to by comparing event code
Event of failure.In the present invention, event code includes fault type identification code, and different fault type identification codes corresponds to different
Fault type, also, fault type identification code includes multistage fault type identification code, is conducive to from a biggish positioning parts
To specific component.In one embodiment, 1-3 character representations are used for every grade, rear stage is the specific failure portion of previous stage
Part.For example, device events code 101001, first character is first order fault type identification code, is used for representation element major class,
In the code, 1 represents serial ports controller.Second and third character is second level fault type identification code, in the code, 01
Represent failure of the serial ports controller in initialization.Three characters are third level fault type identification code afterwards, in the code,
001 indicates initialization 10 failures of temperature controller step 1.It, can be from serial ports controller level-one by the device events code
Temperature controller is navigated to grade, so that it is determined that specific fault type, has obtained the specific component for causing the device events.
In relatively event code, compare the fault type identification codes at different levels in code step by step.When the failure of all rank
Type identification code is all identical, then confirms that two event codes are identical, it may be considered that the representative of the two event codes is
Same event of failure.
If certain grade of fault type identification code of certain two event code is identical, illustrate that the two event of failure belong to one
The two event of failure are then collected as a classification, and obtain the temporal information of each event of failure by the failure of a classification.
Step S3, the similar event of failure after analyzing cluster obtain corresponding failure and processing rank.In abovementioned steps S2
In, numerous event of failure is clustered, thus in this step, the event of failure after cluster is analyzed,
Specific failure is judged from different dimensions.Specifically, according to the event code of event of failure, the event in corresponding event table is inquired
Hinder type, failure-description and processing rank, and with reference to the temporal information of the event of failure, determines that the event of failure is corresponding
Specific failure and processing rank.
Wherein, in the present invention, device events code is divided into equipment fault event code and operation two class of abnormality code, this
Two kinds of codes respectively correspond equipment fault event and equipment operation anomalous event.For both of these case, the present invention is provided with pair
The two kinds of device events tables answered: equipment fault event table and operation anomalous event table, be respectively used to record dependent failure and other
Information.
When currently there is the generation of multiple event of failure, first query event table one by one determines that each event of failure is corresponding
Failure and processing rank, then be compared to each other.If obtained, failure is identical, processing rank is identical, by failure and process level
The single generation information of maintenance is not merged into.For example, current event of failure had both included the device events that Intelligent cargo cabinet reports,
Also include artificial reported event, by inquiring corresponding device events table and artificial reported event table, obtain same failure, same
The processing rank of sample.At this point, being merged into the single generation information of maintenance.
Obtained failure is identical, processing rank difference when, using high disposal rank as rank is effectively treated, by failure with
Rank is effectively treated and merges into the single generation information of maintenance.For example, current event of failure was both reported including Intelligent cargo cabinet
Device events, also include artificial reported event, by inquiring corresponding device events table and artificial reported event table, obtain same
The failure of sample, the processing rank still on artificial reported event are higher.At this point, using high processing rank as the effective of the failure
Handle rank.
When obtaining multiple and different failures according to current multiple event of failure, these are analyzed according to operation exception rules
Whether failure is because of the abnormal caused failure of operation.If it is the abnormal caused failure of operation, according to the result of analysis or directly
It connects according to operation abnormality code inquiry operation anomalous event table, determines specific operation failure and processing rank, merge into
One maintenance singly generates information.If analyzing according to operation exception rules is not the abnormal caused failure of operation, respectively will
Generation information of the different failures and its corresponding processing rank as a maintenance list, the i.e. corresponding maintenance of a failure
It is single.
Processing rank above-mentioned is that the processing priority that determines to failure and anomalous event is other, for example, by failure be divided into P1,
P2, P3 three-level, the different urgency levels for representing fault type.Wherein, P1 indicates that significant trouble occurs in Intelligent cargo cabinet, needs
It immediately treats；P2 indicates that the failure has influenced Intelligent cargo cabinet and sold, and needs to arrange personnel's follow-up in 1 day and handles；P3 is indicated should
Failure does not influence Intelligent cargo cabinet and sells, and needs to arrange personnel's follow-up in 2 days and handles.Thus, P1, P2, P3 indicate the place of failure
Reason priority level successively reduces.
It is single to generate maintenance according to the single generation information of the maintenance in step S3 by step S4.Repair the unirecord tool of failure
Hold in vivo, if you need to component to be repaired and processing rank.
Device events that the present invention is reported according to Intelligent cargo cabinet, artificial reported event both reduce repeat number by cluster
According to, also by relevant device clusters of events to together, thus the specific of Intelligent cargo cabinet can be accurately analyzed from multiple dimensions therefore
Barrier, and according to the urgency level of specific failure, it is provided with processing priority, so as to press logic worksheet processing, is maximized limited
O&M resource guarantees that the failure big to Influence to operation is handled in time.
When operation maintenance personnel according to maintenance single pair Intelligent cargo cabinet repaired, eliminated in the event of failure, Intelligent cargo cabinet to
Server sends recovery event, including the recovery code of some corresponding original event of failure.Equipment thing is got in step S1
After part, and before step S2 clusters multiple equipment event, according to device events identification code, knows and currently get
It is that device events or device events restore event.For example, device events are expressed as when the device events identification code is 001,
When the device events identification code is 000, to restore event.When getting recovery event, server is determined according to code is restored
Corresponding device events, and determine that corresponding maintenance is single according to device events, it is made on maintenance list and has restored to mark, thus
When distributing maintenance list, no longer distribute with the maintenance list for having restored label.
As shown in figure 3, for according to the functional block diagram of the processing system of the fault message of one embodiment of the invention.The present embodiment
The processing system of the fault message includes that event of failure obtains module 20, cluster module 21, breakdown judge module 22 and dimension
Repair single generation module 23.
Wherein, event of failure acquisition module 20 includes real time data processing engine 201 and artificial data acquiring unit 202,
Real time data processing engine 201 identifies from data working area and obtains device events and its event information.Specifically, it counts in real time
Each of data working area data packet is analyzed according to processing engine 201, it is true according to the counter identification code in data packet
The fixed data packet determines that the data packet is the equipment of counter from which counter, according to the device events identification code in data packet
Event；And the device events code and temporal information of the device events are therefrom read, it can also be according to the device events generation
Code, query facility event table obtain the information such as corresponding fault type, event type.
Artificial data acquiring unit 202 manually reports information from designated position inquiry, obtains manually reporting for same counter
Event and its event code and corresponding temporal information；It can also inquire and manually report according to the artificial reported event code
Event table obtains the fault type of corresponding artificial reported event.
The cluster module 21 includes that code comparing unit 211, combining unit 212, taxon 213 and temporal information obtain
Take unit 214.The code comparing unit 211 obtains module 20 with the event of failure and is connected, and is used for more multiple events
Event code.The combining unit 212 and the taxon 213 are connected with code comparing unit 211, compare in code
Unit 211 by comparing event code obtain two or more event codes it is identical when, the combining unit 212 merges described more
A event code, that is, retain an event code, and temporal information acquiring unit 214 obtains the event corresponding time of merging simultaneously
Information.Obtained when code comparing unit 211 is relatively certain grade of fault type identification code in multiple event codes it is identical when, institute
State taxon with 212 by same rank with same fault type identification code multiple event codes device events or people
Work reported event is collected as a classification.By combining unit 212 and taxon 213, duplicate event of failure had both been eliminated,
And associated event of failure is brought together.
Event of failure after the analysis cluster of breakdown judge module 22, obtains equipment fault event according to the step S3 in Fig. 2
Failure and processing rank, or the failure and processing rank of operation anomalous event, to obtain the single generation information of maintenance.Tool
Body refers to the description of preceding method, and details are not described herein.
It repairs single generation module 23 to be connected with the breakdown judge module 22, dimension is generated according to the single generation information of maintenance
Repair list.
In a specific embodiment, in order to identify operation anomalous event, system further includes operation abnormal data
Library includes for judging the abnormal rule of operation in the database, and breakdown judge module 22 is led to when obtaining multiple failures
It crosses operation exception rules to screen multiple failures, to obtain specific operation anomalous event.
Event of failure obtains module 20 when obtaining device events, if what is obtained is the recovery thing of some event of failure
Part then sends the message that the failure has been restored to the single generation module 23 of maintenance.After the single generation module 23 of maintenance receives the message,
The label restored is made on corresponding maintenance list.
This system further includes issuing module 24, issues the ID that operation maintenance personnel is provided in module and corresponding processing authority,
The processing authority is corresponding with specific failure and processing rank.Module is issued according to the failure and process level in maintenance list
Not, maintenance is singly handed down to corresponding O&M people by the ID for matching corresponding operation maintenance personnel.The present invention after the failure occurred, can be with
Maintenance task is handed down to related operation maintenance personnel with prestissimo, improves O&M efficiency.
Above-described embodiment is used for illustrative purposes only, and is not limitation of the present invention, in relation to the general of technical field
Logical technical staff can also make a variety of changes and modification without departing from the present invention, therefore, all equivalent
Technical solution also should belong to scope disclosed by the invention.
Claims (19)
1. a kind of report method of fault message characterized by comprising
The event of failure currently occurred according to Intelligent cargo cabinet, according to rule generating apparatus event；And
The device events are reported to remote server in a manner of periodic or trigger-type；Wherein, by the equipment
When event is reported to remote server, reported data includes counter identification code, device events identification code, device events code and right
The temporal information answered.
2. the report method of fault message according to claim 1, which is characterized in that when the device events reported are corresponding
Event of failure eliminate after, send corresponding recovery event to remote server.
3. the report method of fault message according to claim 1, which is characterized in that the device events code at least wraps
Include fault type identification code；The fault type identification code includes multistage fault type identification code.
4. the report method of fault message according to claim 1, which is characterized in that the event of failure is equipment fault
Event and/or equipment run anomalous event；Accordingly, the device events code is equipment fault event code and/or operation
Abnormality code.
5. a kind of processing method of fault message characterized by comprising
Obtain event of failure and its information；Wherein, when the event of failure is the device events of counter, according in reception information
Counter identification code and device events identification code identify the device events, will receive information in device events code and when
Between information as event of failure information；
According to the event of failure information, multiple event of failure are clustered；
Event of failure after analysis cluster obtains corresponding failure and processing rank；And
It is single that maintenance is generated according to the failure and its processing rank.
6. the processing method of fault message according to claim 5, which is characterized in that further, the acquisition failure
The step of event and its information further include:
Inquiry manually reports information, obtains the artificial reported event and its event code and corresponding temporal information of same counter.
7. the processing method of fault message according to claim 5 or 6, which is characterized in that believed according to the event of failure
Breath, the step of clustering to multiple event of failure include:
The event code of same event of failure, multiple and different temporal information is merged；And obtain the event of failure
Multiple and different temporal informations.
8. the processing method of fault message according to claim 7, which is characterized in that further comprise: when the failure
When the fault type of event is identical, the identical event of failure of fault type is collected as a classification；And obtain each failure thing
The temporal information of part.
9. the processing method of fault message according to claim 8, which is characterized in that the failure thing after the analysis cluster
Part, obtains corresponding failure and the other step of process level includes:
According to the event code of event of failure, fault type, failure-description and the processing rank in corresponding event table are inquired, and join
The temporal information for examining the event of failure determines the corresponding specific failure of the event of failure and processing rank；Wherein, when same
It is that rank is effectively treated by highest processing grade setting when failure corresponds to multiple processing ranks.
10. the processing method of fault message according to claim 9, which is characterized in that the event code is equipment
Event code or artificial reported event code, wherein the device events code is that equipment fault event code or operation are abnormal
Code；The event table is equipment fault event table, operation anomalous event table or artificial reported event table.
11. the processing method of fault message according to claim 5, which is characterized in that according to equipment in reception information
When event identifier code is really the recovery event for receiving event of failure, increases in the maintenance list of corresponding event of failure and restore mark
Know.
12. a kind of processing system of fault message characterized by comprising
Event of failure obtains module, for obtaining event of failure and its information, wherein when the equipment that the event of failure is counter
When event, the device events are identified according to the counter identification code and device events identification code that receive in information, are believed receiving
Device events code and temporal information in breath is as event of failure information；
Cluster module obtains module with the event of failure and is connected, is used for according to the event of failure information, to multiple failures
Event is clustered；
Breakdown judge module is connected with the cluster module, for analyzing the event of failure after clustering, obtains corresponding failure
And its processing rank；And
Single generation module is repaired, is connected with the breakdown judge module, for being generated according to the failure and its processing rank
Maintenance is single.
13. the processing system of fault message according to claim 12, which is characterized in that the event of failure obtains module
Further comprise:
Real time data processing engine, for obtaining device events from counter and its device events code and temporal information；With/
Or
Artificial data acquiring unit, for obtaining artificial reported event and its artificial reported event code and the time of same counter
Information.
14. the processing system of fault message according to claim 13, which is characterized in that further, the cluster mould
Block includes:
Comparing unit, event code or temporal information for more multiple event of failure；
Combining unit, for merging the event code of same event of failure, multiple and different temporal information；
Taxon, when identical for the fault type identification code in event code, by the identical event of fault type identification code
Hindering clusters of events is a classification；And
Temporal information acquiring unit, for obtaining the temporal information of merging or sorted event of failure.
15. the processing system of fault message according to claim 14, which is characterized in that the event code is equipment thing
Part code and/or artificial reported event code；The device events code is equipment fault event code and/or runs abnormal generation
Code.
16. the processing system of fault message according to claim 15, which is characterized in that the breakdown judge module is into one
Step is configured that
According to equipment fault event code query facility event of failure table；
According to operation abnormality code inquiry operation anomalous event table；With
According to the artificial reported event table of artificial reported event symbol lookup.
17. the processing system of fault message according to claim 16, which is characterized in that the breakdown judge module is into one
Step is configured that when the same failure of acquisition corresponds to multiple processing ranks, is that rank is effectively treated by highest processing grade setting.
18. the processing system of fault message according to claim 12, which is characterized in that further, in event of failure
It is described to repair single generation module in the maintenance list of corresponding event of failure when acquisition module gets the recovery event of event of failure
Increase and restores mark.
19. the processing system of fault message according to claim 12, which is characterized in that further include issuing module, be used for
The maintenance is singly distributed to corresponding operation maintenance personnel.
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