CN110086664B - Access equipment fault processing method and device - Google Patents
Access equipment fault processing method and device Download PDFInfo
- Publication number
- CN110086664B CN110086664B CN201910336374.3A CN201910336374A CN110086664B CN 110086664 B CN110086664 B CN 110086664B CN 201910336374 A CN201910336374 A CN 201910336374A CN 110086664 B CN110086664 B CN 110086664B
- Authority
- CN
- China
- Prior art keywords
- fault
- information
- failure
- access equipment
- fault information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V20/00—Scenes; Scene-specific elements
- G06V20/50—Context or environment of the image
- G06V20/52—Surveillance or monitoring of activities, e.g. for recognising suspicious objects
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/06—Generation of reports
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
- Y02D30/00—Reducing energy consumption in communication networks
- Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Multimedia (AREA)
- Theoretical Computer Science (AREA)
- Debugging And Monitoring (AREA)
Abstract
The invention discloses a method and a device for processing faults of access equipment, wherein the method comprises the following steps: acquiring fault information of access equipment; judging whether fault information exists in a locally stored fault corresponding relation, wherein a plurality of fault information and fault solution information corresponding to each fault information are stored in the fault corresponding relation; if not, sending fault information to the remote equipment; receiving fault solving information sent by remote equipment, wherein the fault solving information is obtained by the remote equipment from a fault corresponding relation stored in the remote equipment according to the fault information, and a plurality of fault information and fault solving information corresponding to each fault information are stored in the fault corresponding relation; and carrying out fault processing on the access equipment according to the fault resolution information. By implementing the invention, when the access equipment has a fault, the fault can be automatically diagnosed and processed, thereby reducing the workload of operation and maintenance personnel and improving the processing efficiency of the fault of the access equipment.
Description
Technical Field
The invention relates to the technical field of communication, in particular to a method and a device for processing faults of access equipment.
Background
With the large-scale development of wireless networks, a large number of APs (access points) are required to be deployed. The existing AP is basically configured with one or more indicator lights, which can reflect the operating state of the AP through color or color combination and flashing frequency, so that the AP can be indicated for failure through the state change of the indicator lights.
In the prior art, once an AP fails, a user or a professional maintainer is required to search a corresponding product manual according to the model of the failed AP, and confirm the failure information of the current failed AP and a corresponding failure solution. However, the wireless AP products have various types, including indoor type and outdoor type; single, double, triple frequency; the method has the advantages that the method is ceiling-mounted, panel-mounted, square, round, spherical and special-shaped, even dozens of different AP models can be available in the same manufacturer, difficulty is increased for users or operation and maintenance personnel to handle AP faults, the processing efficiency of the faults is greatly influenced by a manual fault processing mode, and the user requirements of various types of APs deployed on a large scale are difficult to meet.
Disclosure of Invention
In view of this, embodiments of the present invention provide a method and an apparatus for processing a failure of an access device, so as to solve the problems in the prior art that the failure of the access device depends on manual processing, the failure processing work is difficult, and the efficiency is low.
According to a first aspect, an embodiment of the present invention provides an access device failure processing method, applied to a user side, including: acquiring fault information of access equipment; judging whether the fault information exists in a locally stored fault corresponding relation, wherein a plurality of fault information and fault solution information corresponding to each fault information are stored in the fault corresponding relation; when the fault information does not exist in the locally stored fault corresponding relation, the fault information is sent to the remote equipment; receiving fault solving information sent by the remote equipment, wherein the fault solving information is obtained by the remote equipment from a fault corresponding relation stored in the remote equipment according to the fault information, and a plurality of fault information and fault solving information corresponding to each fault information are stored in the fault corresponding relation; (ii) a And carrying out fault processing on the access equipment according to the fault solution information.
Optionally, when the fault information exists in the locally stored fault correspondence, the fault resolution information corresponding to the fault information is obtained from the fault correspondence.
Optionally, the acquiring the fault information of the access device includes: acquiring image information of the access equipment; extracting model information and indicator light information of the access equipment according to the image information; and generating the fault information according to the model information and the indicator light information.
Optionally, the method for processing the access device failure further includes: acquiring second fault information of the access equipment; judging whether the access equipment recovers a normal state or not according to the second fault information; when the access equipment recovers to a normal state, generating a fault solution according to the fault solution information; generating a fault case according to the fault information and the fault solution; and storing the fault case in the fault corresponding relation.
Optionally, when the access device does not recover to the normal state, updating the failure information according to the second failure information; judging whether the updated fault information is consistent with the fault information before updating; when the updated fault information is inconsistent with the fault information before updating, returning to the step of judging whether the fault information exists in the locally stored fault corresponding relation; when the updated fault information is consistent with the fault information before updating, determining that the fault of the access device is not released; acquiring user information, and generating a fault report according to the user information, the fault solution information and the fault information; and selecting preset fault handling personnel to carry out manual handling on the access equipment according to the fault report.
According to a second aspect, an embodiment of the present invention provides an access device failure processing method, including: receiving fault information of access equipment sent by a user side, wherein the fault information is acquired by the user side, and the fault information is generated by the user side in a mode of acquiring image information of the access equipment and extracting model information and indicator light information of the access equipment according to the image information; acquiring corresponding fault resolution information from the fault corresponding relation according to the fault information; and sending the fault solving information, wherein a plurality of fault information and the fault solving information corresponding to each fault information are stored in the fault corresponding relation.
According to a third aspect, an embodiment of the present invention provides an access device failure processing apparatus, including: the first acquisition module is used for acquiring the fault information of the access equipment; the first processing module is used for judging whether the fault information exists in a locally stored fault corresponding relation, and a plurality of fault information and fault solution information corresponding to each fault information are stored in the fault corresponding relation; a second processing module, configured to send the fault information to the remote device when the locally stored fault correspondence does not include the fault information; a third processing module, configured to receive fault resolution information sent by the remote device, where the fault resolution information is obtained by the remote device according to the fault information from a fault correspondence relationship stored in the remote device, and a plurality of pieces of fault information and fault resolution information corresponding to each piece of fault information are stored in the fault correspondence relationship; and the fourth processing module is used for carrying out fault processing on the access equipment according to the fault solution information.
Optionally, when the fault information exists in the locally stored fault correspondence, the first processing module is further configured to obtain the fault resolution information corresponding to the fault information from the fault correspondence.
Optionally, the first obtaining module includes: the first obtaining submodule is used for obtaining the image information of the access equipment; the first processing submodule is used for extracting the model information and the indicator light information of the access equipment according to the image information; and the second processing submodule is used for generating the fault information according to the model information and the indicator light information.
Optionally, the access device failure processing apparatus further includes: the second acquisition module is used for acquiring second fault information of the access equipment; the first judging module is used for judging whether the access equipment recovers the normal state or not according to the second fault information; a fifth processing module, configured to, when the access device recovers to a normal state, generate a failure solution according to the failure solution information; a sixth processing module, configured to generate a fault case according to the fault information and the fault solution; and the seventh processing module is used for storing the fault case in the fault corresponding relation.
Optionally, the access device failure processing apparatus further includes: the eighth processing module is configured to, when the access device does not recover to the normal state, update the fault information according to the second fault information; the second judgment module is used for judging whether the updated fault information is consistent with the fault information before updating; and when the updated fault information is inconsistent with the fault information before updating, returning to the first processing module. When the updated fault information is consistent with the fault information before updating, the second determining module is configured to determine that the fault of the access device is not resolved; a ninth processing module, configured to obtain user information, and generate a fault report according to the user information, the fault resolution information, and the fault information; and the tenth processing module is used for selecting preset fault processing personnel to perform manual processing on the access equipment according to the fault report.
According to a fourth aspect, an embodiment of the present invention provides an access device fault processing apparatus, including: the first receiving module is used for receiving fault information of the access equipment sent by a user side, wherein the fault information is acquired by the user side, and the fault information is generated by the user side in a mode of acquiring image information of the access equipment and extracting model information and indicator light information of the access equipment according to the image information; the processing module is used for acquiring corresponding fault solution information from the fault corresponding relation according to the fault information; and the first sending module is used for sending the fault solving information, and a plurality of fault information and fault solving information corresponding to each fault information are stored in the fault corresponding relation.
According to a fifth aspect, embodiments of the present invention provide an electronic device, comprising: a memory and a processor, the memory and the processor being communicatively connected to each other, the memory storing therein computer instructions, and the processor executing the computer instructions to perform the method for handling a failure of an access device according to the second aspect of the first aspect, or any alternative embodiment thereof.
According to a sixth aspect, an embodiment of the present invention provides a computer-readable storage medium, which stores computer instructions for causing a computer to execute the access device failure handling method of the first aspect or the second aspect, or any optional implementation manner thereof.
The technical scheme of the invention has the following advantages:
according to the access equipment fault processing method provided by the embodiment of the invention, the fault information of the access equipment is obtained, whether the fault information exists in the preset fault corresponding relation stored locally is judged according to the fault information, if the fault information does not exist, the fault information is sent to the remote equipment, the fault solution information sent by the remote equipment is received to process the fault of the access equipment, and the fault solution information is obtained from the fault corresponding relation stored in the remote equipment, so that when the access equipment has a fault, the fault diagnosis and processing can be automatically completed, the workload of operation and maintenance personnel is reduced, and the fault processing efficiency of the access equipment is improved.
According to the another method for processing the fault of the access equipment, which is provided by the embodiment of the invention, the fault information of the access equipment sent by the user side is received, and the corresponding fault solution information is obtained from the fault corresponding relation according to the fault information and is sent to the user side, so that the user side can process the fault of the access equipment according to the fault solution information, the fault diagnosis and processing are automatically completed, the workload of operation and maintenance personnel is reduced, and the processing efficiency of the fault of the access equipment is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts.
Fig. 1 is a flowchart of an access device failure handling method according to an embodiment of the present invention;
fig. 2 is a detailed flowchart of acquiring failure information of an access device according to an embodiment of the present invention;
fig. 3 is a flow chart of another method of access device failure handling according to an embodiment of the present invention;
fig. 4 is an interactive diagram of access device failure handling according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an access device fault handling apparatus according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of another access device fault handling apparatus according to an embodiment of the present invention;
fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The technical features mentioned in the different embodiments of the invention described below can be combined with each other as long as they do not conflict with each other.
In the embodiment provided by the present invention, the access device generally refers to a device connected with a network and a wireless network, and it should be noted that, in the embodiment of the present invention, an AP is taken as an example for description, and in addition, in practical application, the method for processing a failure of an access device provided by the embodiment of the present invention may be applied to a WeChat applet or a separate APP, when an AP fails, a user starts the program, and processes the failed AP according to the method for processing a failure of an access device provided by the embodiment of the present invention.
Fig. 1 is a flowchart illustrating an access device failure processing method according to an embodiment of the present invention, and as shown in fig. 1, the method is applied to a local user side, and is particularly applicable to a mobile terminal device of a user, and the method specifically includes the following steps:
step S1: and acquiring the fault information of the access equipment. In practical application, fault information can be generated directly according to the model of the AP and the state of the LED indicator lamp on the AP product under the condition that the model of the AP product is definite, the model of the AP can be identified when the model of the AP product is not definite, and then the fault information is generated by combining the state of the LED indicator lamp on the AP product.
Step S2: and judging whether the locally stored fault corresponding relation has fault information. Specifically, the failure correspondence relationship is a database in which different failures of each type of AP product and corresponding failure solutions thereof are stored in advance, failure solution information of the current failed AP can be found out according to the failure information for a user to refer to, in practical application, it is necessary to determine whether the failure information of the current AP is stored in the preset failure correspondence relationship database, only when the failure information of the current AP is stored, the failure solution information corresponding to the failure information of the failed AP is obtained from the failure correspondence relationship, and if no failure information exists, step S3 is executed.
Step S3: and when the fault information does not exist in the locally stored fault corresponding relation, sending the fault information to the remote equipment. The remote device may be a server, and the failure information may need to be sent to the server if the failure information does not have a locally stored failure correspondence.
Step S4: and receiving fault solving information sent by the remote equipment, wherein the fault solving information is acquired by the remote equipment from the fault corresponding relation stored in the remote equipment according to the fault information. In practical application, after receiving the fault information sent by the user side, the server obtains fault solution information from the fault correspondence stored in the server according to the fault information, and sends the fault solution information to the user side.
Step S5: and carrying out fault processing on the access equipment according to the fault resolution information. In practical application, the user performs corresponding fault processing on the faulty AP according to the fault resolution information, so that the AP device cancels the fault and recovers to normal.
Through the steps S1 to S5, the method for processing a fault of an access device according to the embodiment of the present invention obtains fault information of the access device, determines whether fault information exists in a locally stored fault correspondence, sends the fault information to a remote device if the fault information does not exist, receives fault resolution information fed back by the remote device, and obtains the fault resolution information from a preset fault correspondence according to the fault information to process the fault of the access device, so that when the access device has a fault, diagnosis and processing of the fault can be automatically completed, which reduces workload of operation and maintenance personnel and improves processing efficiency of the fault of the access device.
As another optional implementation manner of the embodiment of the present invention, if the above-mentioned failure correspondence relationship is only stored in the remote device, the above-mentioned step S2 and step S3 may not be executed, but the failure information is directly sent to the remote device, and then the above-mentioned step S4 is executed.
In an embodiment, as shown in fig. 2, the step S1 of obtaining the fault information of the access device specifically includes:
step S101: and acquiring image information of the access equipment. In practical application, the image information mainly comprises model information of a fault AP and state information of an LED indicator, and when a user does not clearly know the model of the AP, a camera shooting acquisition mode may be adopted, for example: the user opens the cell-phone camera through starting APP or applet, uses the mode of scanning or shooing, acquires AP's image information, and the state information of LED lamp mainly includes the bright state combination of going out of each pilot lamp in the LED group etc..
Step S102: and extracting the model information and the indicator light information of the access equipment according to the image information. In practical application, since the image information mainly includes the model information of the failed AP and the state information of the LED lamp, after the user acquires the AP image information, the AP model can be identified according to the image information. In addition, under the condition of specifying the product model, the user can also directly select the AP model in the program, and when the user does not specify the AP model, the user can also acquire the AP model by adopting a wireless acquisition mode, for example: when the AP is installed and configured, description or naming is generally performed, and location information of the AP is included, for example, the AP name is "meeting room AP", "1001-AP", or the AP itself supports GPS positioning, so that longitude and latitude information can be obtained; or when the AP sends beacon, adding a custom field in an information element (information) of a management frame, wherein the custom field comprises the manufacturer, model, version, position information or other custom information of the equipment; or the APP or the applet adopts wireless scanning, the equipment information is acquired through beacon messages, the AP list is listed, and the user finally selects the confirmation model according to the AP list and the detailed information of each AP. When the step of identifying the model also adopts a camera shooting collection mode, a user can start the camera through a program and shoot or record the LED state of the equipment at the same time.
Step S103: and generating fault information according to the model information and the indicator light information. Obtaining the fault information of the AP according to the model of the AP and the state of the indicator light displayed on the AP, for example: the fault information includes: the AP model is xxx, and the color of the indicator light is xxx. The fault corresponding relation stores fault solving information corresponding to the AP fault of which the AP model is xxx and the color of the indicator light is xxx, and a user can process the fault by acquiring the fault solving information, so that the AP is recovered to be normal.
As another optional implementation manner of the embodiment of the present invention, the method for processing a failure of an access device further includes:
step S6: and acquiring second fault information of the access equipment. In practical application, after the failure of the AP is processed according to the failure resolution information, it needs to determine whether the failure of the AP has been resolved, so that the access device needs to be scanned again to obtain the failure information again.
Step S7: and judging whether the access equipment recovers the normal state or not according to the second fault information. In practical applications, the normal state of the access device has a preset reference type, for example, when the LED lamp is a certain color, or when the LED lamp is a certain combination, it indicates that the AP is in a normal operating state, and therefore, it may be determined whether the failure problem of the AP has been solved through the second failure information obtained again, if so, step S6 is executed, otherwise, step S9 is executed.
Step S8: and when the access equipment restores to the normal state, generating a fault solution according to the fault solution information. If the access equipment recovers to the normal state, the state of the AP equipment is normal, and a corresponding fault solution is generated according to the fault solution information, so that the statistics and analysis of subsequent data are facilitated.
Step S9: and generating a fault case according to the fault information and the fault solution. In practical application, when the failure of the AP is resolved, it is indicated that the failure resolution information is accurate for resolving the failure of the AP, and a failure case for successfully resolving the failure is generated according to the failure information and the failure resolution information for archiving, so that subsequent data statistics and analysis can be facilitated.
Step S10: and storing the fault case in the fault corresponding relation. In practical application, the fault case can be stored in the fault corresponding relation to serve as a success case, so that reference basis is provided for fault removal when other subsequent users encounter the same fault.
Step S11: and when the access equipment does not recover the normal state, updating the fault information according to the second fault information, and if the AP does not recover the normal state, indicating that the AP still has a fault, so that the fault information is updated into the second fault information.
Step S12: and judging whether the updated fault information is consistent with the fault information before updating. In practical applications, after the failure of the AP is processed, there may be a case where the current failure of the AP is solved, but there are other failures, and at this time, the AP still cannot normally operate, so that it is possible to determine whether the failure of the AP has changed after the failure processing by determining whether the updated failure information is consistent with the failure information before updating, that is, by determining whether the second failure information is consistent with the failure information. When the updated failure information does not match the failure information before updating, the process returns to step S2. In practical applications, if the failure information does not match, it indicates that the failure has changed, and step S2 needs to be executed again to obtain the failure resolution information corresponding to the new failure information. If not, executing step S11.
Step S13: and when the updated fault information is consistent with the fault information before updating, judging that the fault of the access equipment is not released. In practical applications, if the failure information of the newly acquired AP after the failure processing is consistent with the failure information acquired previously, it is determined that the failure of the AP is not solved by the failure resolution information, and step S10 is executed.
Step S14: and acquiring user information, and generating a fault report according to the user information, the fault solution information and the fault information. In practical application, if the AP fault is not solved, it is indicated that the fault solving information cannot effectively solve the fault of the AP, and at this time, user information of a user who currently finds the AP fault needs to be acquired, a fault report is generated according to the user information fault solving information and the fault information, and a data basis is provided for subsequent operation and maintenance personnel to manually solve the fault, so that the work efficiency of the operation and maintenance personnel is improved.
Step S15: and selecting preset fault handling personnel to carry out manual handling on the access equipment according to the fault report. In practical application, when the AP fault is not solved, a user may select to report manual processing, select a corresponding operation and maintenance person to send a fault report to a terminal device corresponding to the operation and maintenance person according to a preset fault handler, so as to facilitate manual processing as soon as possible, and upload the fault report to a server or other devices, so as to perform uniform management of the AP fault and allocation and scheduling of the operation and maintenance person through the server.
Through the steps S1 to S15, the method for processing a fault of an access device according to the embodiment of the present invention obtains fault information of the access device, determines whether fault information exists in a locally stored fault correspondence relationship, sends fault information to a remote device if the fault information does not exist, receives fault resolution information fed back by the remote device, and obtains the fault resolution information from a preset fault correspondence relationship according to the fault information to process the fault of the access device, so that when the access device has a fault, the method can automatically complete diagnosis and processing of the fault, thereby reducing workload of operation and maintenance personnel, improving processing efficiency of the fault of the access device, and when the fault cannot be automatically solved, the method can automatically submit a manual processing mode to manually process an AP fault, so that most problems can be autonomously diagnosed and processed by a user, only a few problems which can not be solved are solved, the problem which needs to be intervened by maintenance personnel is really transmitted to the maintenance personnel, the problem solving speed is improved, and meanwhile, the workload of the maintenance personnel can be greatly reduced.
Fig. 3 shows a flowchart of another access device failure handling method according to an embodiment of the present invention, and as shown in fig. 3, the method is applied to a remote device, for example, a server, and the method includes the following steps:
step S201: and receiving fault information of the access equipment sent by the user side, wherein the fault information is acquired by the user side, and the fault information is generated by the user side in a mode of acquiring image information of the access equipment and extracting model information and indicator light information of the access equipment according to the image information. In practical application, the specific process of acquiring the AP failure information, which is to be acquired by the user through the APP or applet, refers to the related description of step S101 to step S103 in the foregoing method embodiment, and is not described herein again.
Step S202: and acquiring fault resolution information from the fault corresponding relation according to the fault information. In practical application, after receiving the failure information sent by the user side, the server obtains failure solution information from the failure correspondence stored in the server according to the failure information, where the failure solution information is a failure solution corresponding to the AP failure information.
Step S203: and sending failure resolution information. In practical applications, the server sends the failure resolution information to the APP or applet at the user side, and the user performs failure processing on the AP failure according to the received failure resolution information, for a specific process, refer to the relevant description of step S1 to step S15 in the foregoing method embodiment, which is not described herein again.
Fig. 4 is a schematic diagram illustrating an access device failure handling interaction manner between a client and a server according to an embodiment of the present invention, where the client 401 is configured to execute the steps of the access device failure handling method, and the server 402 is configured to execute the steps of the another access device failure handling method.
Fig. 5 is a schematic structural diagram of an access device fault handling apparatus according to an embodiment of the present invention, which may implement the method provided in the foregoing method embodiment. As shown in fig. 5, the apparatus includes:
the first obtaining module 1 is configured to obtain fault information of the access device. See the description relating to step S1 in the method embodiment for details.
The first processing module 2 is configured to determine whether there is fault information in a locally stored fault correspondence, where the fault correspondence stores a plurality of pieces of fault information and fault resolution information corresponding to each piece of fault information. See the description relating to step S2 in the method embodiment for details.
And the second processing module 3, when the locally stored fault correspondence does not have fault information, the second processing module 3 is configured to send the fault information to the remote device. See the description relating to step S3 in the method embodiment for details.
And the third processing module 4 is configured to receive fault resolution information sent by the remote device, where the fault resolution information is obtained by the remote device from a fault correspondence relationship stored in the remote device according to the fault information, and the fault correspondence relationship stores a plurality of pieces of fault information and fault resolution information corresponding to each piece of fault information. See the description relating to step S4 in the method embodiment for details.
And the fourth processing module 5 is configured to perform fault processing on the access device according to the fault resolution information. See the description relating to step S5 in the method embodiment for details.
Through the cooperative cooperation of the above components, the access device fault processing apparatus provided in the embodiment of the present invention determines whether fault information exists in the locally stored fault correspondence by obtaining the fault information of the access device, and if not, sends the fault information to the remote device, receives the fault resolution information fed back by the remote device, and obtains the fault resolution information from the preset fault correspondence according to the fault information to perform fault processing on the access device, so that when the access device has a fault, the fault diagnosis and processing can be automatically completed, thereby reducing the workload of operation and maintenance personnel, and improving the fault processing efficiency of the access device.
In an embodiment, when there is fault information in the locally stored fault correspondence, the first processing module is further configured to obtain fault resolution information corresponding to the fault information from the fault correspondence. See the description relating to step S2 in the method embodiment for details.
In an embodiment, the first obtaining module 1 specifically includes:
and the first acquisition submodule is used for acquiring the image information of the access equipment. For details, refer to the related description of step S101 in the method embodiment.
And the fourth processing submodule is used for extracting the model information and the indicator light information of the access equipment according to the image information. For details, refer to the related description of step S102 in the method embodiment.
And the fifth processing submodule is used for generating fault information according to the model information and the indicator light information. See the description related to step S103 in the method embodiment for details.
In an embodiment, the access device failure handling apparatus further includes:
and the second acquisition module is used for acquiring second fault information of the access equipment. See the description relating to step S6 in the method embodiment for details.
And the first judging module is used for judging whether the access equipment recovers the normal state or not according to the second fault information. See the description relating to step S7 in the method embodiment for details.
And the third processing module is used for generating a fault solution according to the fault solution information when the access equipment recovers to the normal state. See the description relating to step S8 in the method embodiment for details.
And the fourth processing module is used for generating a fault case according to the fault information and the fault solution. See the description relating to step S9 in the method embodiment for details.
And the fifth processing module is used for storing the fault case in the fault corresponding relation. See the description relating to step S10 in the method embodiment for details.
And the sixth processing module is used for updating the fault information according to the second fault information when the access equipment does not recover the normal state. See the description relating to step S11 in the method embodiment for details.
And the second judgment module is used for judging whether the updated fault information is consistent with the fault information before updating. When the updated fault information is inconsistent with the fault information before updating, the first processing module 2 is configured to obtain fault resolution information from a preset fault correspondence according to the fault information. See the description relating to step S12 in the method embodiment for details.
And when the updated fault information is consistent with the fault information before updating, the second judging module is used for judging that the fault of the access equipment is not released. See the description relating to step S13 in the method embodiment for details.
And the seventh processing module is used for acquiring the user information and generating a fault report according to the user information, the fault solving information and the fault information. See the description relating to step S14 in the method embodiment for details.
And the eighth processing module is used for selecting preset fault processing personnel to perform manual processing on the access equipment according to the fault report. See the description relating to step S15 in the method embodiment for details.
Through the cooperation of the above components, the access device fault handling apparatus provided in the embodiments of the present invention determines whether fault information exists in the locally stored fault mapping relationship by obtaining fault information of the access device, sends fault information to the remote device if fault information does not exist, receives fault resolution information fed back by the remote device, and obtains fault resolution information from the preset fault mapping relationship according to the fault information to perform fault handling on the access device, so that when the access device has a fault, the fault handling apparatus can automatically complete fault diagnosis and handling, thereby reducing workload of operation and maintenance personnel, improving fault handling efficiency of the access device, and when the fault cannot be automatically resolved, automatically submitting a manual handling manner to perform manual handling on an AP fault, so that most of problems can be autonomously diagnosed and handled by a user, only a few problems which can not be solved are solved, the problem which needs to be intervened by maintenance personnel is really transmitted to the maintenance personnel, the problem solving speed is improved, and meanwhile, the workload of the maintenance personnel can be greatly reduced.
Fig. 6 is a schematic structural diagram of another access device fault handling apparatus according to an embodiment of the present invention, which may implement the method provided in the foregoing method embodiment. As shown in fig. 6, the apparatus includes:
the first receiving module 201 is configured to receive fault information of the access device sent by the user side, where the fault information is obtained by the user side, and the fault information is generated by the user side by obtaining image information of the access device and extracting model information and indicator light information of the access device according to the image information. For details, refer to the related description of step S201 in the method embodiment.
And the processing module 202 is configured to obtain failure resolution information from the failure correspondence according to the failure information. For details, refer to the related description of step S202 in the method embodiment.
A first sending module 203, configured to send the failure resolution information. See the description related to step S203 in the method embodiment for details.
Through the cooperative cooperation of the components, the another access device fault processing apparatus provided by the embodiment of the present invention receives the fault information of the access device sent by the user side, and obtains the fault solution information from the fault correspondence according to the fault information and sends the fault solution information to the user side, so that the user side can perform fault processing on the fault of the access device according to the fault solution information, thereby automatically completing the diagnosis and processing of the fault, reducing the workload of operation and maintenance personnel, and improving the processing efficiency of the fault of the access device.
Fig. 7 shows an electronic device according to an embodiment of the present invention, and as shown in fig. 7, the electronic device may include a processor 901 and a memory 902, where the processor 901 and the memory 902 may be connected by a bus or by other means, and fig. 7 takes the example of being connected by a bus as an example.
The memory 902, which is a non-transitory computer readable storage medium, can be used to store non-transitory software programs, non-transitory computer executable programs, and modules, such as program instructions/modules corresponding to the access device failure handling method in the embodiment of the present invention. The processor 901 executes various functional applications and data processing of the processor by running non-transitory software programs, instructions and modules stored in the memory 902, that is, the access device fault handling method in the above method embodiment is implemented.
The memory 902 may include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required for at least one function; the storage data area may store data created by the processor 901, and the like. Further, the memory 902 may include high speed random access memory, and may also include non-transitory memory, such as at least one magnetic disk storage device, flash memory device, or other non-transitory solid state storage device. In some embodiments, the memory 902 may optionally include memory located remotely from the processor 901, which may be connected to the processor 901 via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
One or more modules are stored in the memory 902 and when executed by the processor 901 perform the access device failure handling method in the above-described method embodiments.
The specific details of the electronic device may be understood by referring to the corresponding related descriptions and effects in the above method embodiments, and are not described herein again.
Those skilled in the art will appreciate that all or part of the processes in the methods of the embodiments described above can be implemented by hardware instructed by a computer program, and the program can be stored in a computer readable storage medium, and when executed, the program can include the processes of the embodiments of the methods described above. The storage medium may be a magnetic disk, an optical disk, a Read-only memory (ROM), a Random Access Memory (RAM), a flash memory (FlashMemory), a hard disk (hard disk drive, abbreviated as HDD) or a Solid State Drive (SSD), etc.; the storage medium may also comprise a combination of memories of the kind described above.
Although the embodiments of the present invention have been described in conjunction with the accompanying drawings, those skilled in the art may make various modifications and variations without departing from the spirit and scope of the invention, and such modifications and variations fall within the scope defined by the appended claims.
Claims (8)
1. An access device fault handling method is applied to a user side, and is characterized in that the method comprises the following steps:
acquiring fault information of access equipment;
judging whether the fault information exists in a locally stored fault corresponding relation, wherein a plurality of fault information and fault solution information corresponding to each fault information are stored in the fault corresponding relation;
when the fault information does not exist in the locally stored fault corresponding relation, the fault information is sent to the remote equipment;
receiving fault solving information sent by the remote equipment, wherein the fault solving information is obtained by the remote equipment from a fault corresponding relation stored in the remote equipment according to the fault information, and a plurality of fault information and fault solving information corresponding to each fault information are stored in the fault corresponding relation;
performing fault processing on the access equipment according to the fault solution information;
acquiring second fault information of the access equipment;
judging whether the access equipment recovers a normal state or not according to the second fault information;
when the access equipment does not recover the normal state, updating the fault information according to the second fault information;
judging whether the updated fault information is consistent with the fault information before updating;
and when the updated fault information is inconsistent with the fault information before updating, returning to the step of judging whether the fault information exists in the locally stored fault corresponding relation.
2. The method according to claim 1, wherein when the failure information exists in the locally stored failure correspondence, the failure resolution information corresponding to the failure information is obtained from the failure correspondence.
3. The method for processing the access device failure according to claim 1 or 2, wherein the acquiring the failure information of the access device includes:
acquiring image information of the access equipment;
extracting model information and indicator light information of the access equipment according to the image information;
and generating the fault information according to the model information and the indicator light information.
4. The method for processing the access equipment fault according to any one of claims 1 to 3, further comprising:
when the access equipment recovers to a normal state, generating a fault solution according to the fault solution information;
generating a fault case according to the fault information and the fault solution;
and storing the fault case in the fault corresponding relation.
5. The method of access device failure handling according to claim 4,
when the updated fault information is consistent with the fault information before updating, determining that the fault of the access device is not released;
acquiring user information, and generating a fault report according to the user information, the fault solution information and the fault information;
and selecting preset fault handling personnel to carry out manual handling on the access equipment according to the fault report.
6. An access device fault handling apparatus, comprising:
the first acquisition module is used for acquiring the fault information of the access equipment;
the first processing module is used for judging whether the fault information exists in a locally stored fault corresponding relation, and a plurality of fault information and fault solution information corresponding to each fault information are stored in the fault corresponding relation;
a second processing module, configured to send the fault information to the remote device when the fault information does not exist in the locally stored fault correspondence;
a third processing module, configured to receive fault resolution information sent by the remote device, where the fault resolution information is obtained by the remote device according to the fault information from a fault correspondence relationship stored in the remote device, and a plurality of pieces of fault information and fault resolution information corresponding to each piece of fault information are stored in the fault correspondence relationship;
the fourth processing module is used for carrying out fault processing on the access equipment according to the fault solution information;
the second acquisition module is used for acquiring second fault information of the access equipment;
the first judging module is used for judging whether the access equipment recovers the normal state or not according to the second fault information;
the sixth processing module is used for updating the fault information according to the second fault information when the access equipment does not recover the normal state;
and the second judgment module is used for judging whether the updated fault information is consistent with the fault information before updating. And when the updated fault information is inconsistent with the fault information before updating, the first processing module is used for acquiring fault solution information from a preset fault corresponding relation according to the fault information.
7. An electronic device, comprising:
a memory and a processor, the memory and the processor being communicatively connected to each other, the memory having stored therein computer instructions, and the processor executing the computer instructions to perform the method for processing the access device failure according to any one of claims 1 to 5.
8. A computer-readable storage medium storing computer instructions for causing a computer to thereby perform the access device failure handling method of any one of claims 1-5.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910336374.3A CN110086664B (en) | 2019-04-24 | 2019-04-24 | Access equipment fault processing method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910336374.3A CN110086664B (en) | 2019-04-24 | 2019-04-24 | Access equipment fault processing method and device |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN110086664A CN110086664A (en) | 2019-08-02 |
| CN110086664B true CN110086664B (en) | 2022-06-03 |
Family
ID=67416569
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910336374.3A Active CN110086664B (en) | 2019-04-24 | 2019-04-24 | Access equipment fault processing method and device |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110086664B (en) |
Families Citing this family (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110958145A (en) * | 2019-11-29 | 2020-04-03 | 深圳市中电数通智慧安全科技股份有限公司 | Method and device for managing ad hoc network equipment and electronic equipment |
| CN111240871B (en) * | 2019-12-30 | 2023-07-18 | 潍柴动力股份有限公司 | Method and device for reporting engine fault |
| CN111832943B (en) * | 2020-07-14 | 2023-11-28 | 北京思特奇信息技术股份有限公司 | Hardware equipment fault management method and device, electronic equipment and storage medium |
| CN114002543B (en) * | 2021-09-27 | 2024-01-05 | 中盈优创资讯科技有限公司 | Autonomous method and device for STN relay quality difference circuit |
| CN114157560B (en) * | 2021-10-26 | 2023-12-26 | 新华三大数据技术有限公司 | Method for acquiring log, AP and AC |
| CN114012723B (en) * | 2021-11-01 | 2023-04-11 | 中国建设银行股份有限公司 | Robot process automation fault processing method, device, equipment and storage medium |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103247088A (en) * | 2013-05-28 | 2013-08-14 | 国家电网公司 | Automation equipment running state inspection system and method |
| CN105100732A (en) * | 2015-08-26 | 2015-11-25 | 深圳市银之杰科技股份有限公司 | Machine room server remote monitoring method and system |
| CN105634802A (en) * | 2015-12-28 | 2016-06-01 | 迈普通信技术股份有限公司 | Router fault rapid diagnosis system and method |
| CN107332722A (en) * | 2017-08-31 | 2017-11-07 | 郑州云海信息技术有限公司 | The method for removing and system of a kind of fault message |
| CN108134692A (en) * | 2017-12-18 | 2018-06-08 | 上海斐讯数据通信技术有限公司 | A kind of fault handling method and system based on mark figure |
| CN108520567A (en) * | 2018-03-26 | 2018-09-11 | 云南电网有限责任公司丽江供电局 | A kind of auxiliary method for inspecting identified by capture apparatus operation image |
-
2019
- 2019-04-24 CN CN201910336374.3A patent/CN110086664B/en active Active
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103247088A (en) * | 2013-05-28 | 2013-08-14 | 国家电网公司 | Automation equipment running state inspection system and method |
| CN105100732A (en) * | 2015-08-26 | 2015-11-25 | 深圳市银之杰科技股份有限公司 | Machine room server remote monitoring method and system |
| CN105634802A (en) * | 2015-12-28 | 2016-06-01 | 迈普通信技术股份有限公司 | Router fault rapid diagnosis system and method |
| CN107332722A (en) * | 2017-08-31 | 2017-11-07 | 郑州云海信息技术有限公司 | The method for removing and system of a kind of fault message |
| CN108134692A (en) * | 2017-12-18 | 2018-06-08 | 上海斐讯数据通信技术有限公司 | A kind of fault handling method and system based on mark figure |
| CN108520567A (en) * | 2018-03-26 | 2018-09-11 | 云南电网有限责任公司丽江供电局 | A kind of auxiliary method for inspecting identified by capture apparatus operation image |
Also Published As
| Publication number | Publication date |
|---|---|
| CN110086664A (en) | 2019-08-02 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN110086664B (en) | Access equipment fault processing method and device | |
| CN105373428B (en) | Task scheduling method and system | |
| CN107688530B (en) | Software testing method and device | |
| CN110796343A (en) | Intelligent dispatching method, device and system | |
| WO2020073821A1 (en) | Cluster management method, apparatus and system | |
| US11263072B2 (en) | Recovery of application from error | |
| CN111737207A (en) | Method and device for displaying and collecting logs of service nodes in distributed system | |
| CN115061885A (en) | Complete machine aging automatic test method and device, electronic equipment and storage medium | |
| CN111382259A (en) | Analysis method and device for APP crash logs | |
| CN110941252A (en) | Vehicle-mounted equipment testing method and system | |
| CN115205285B (en) | Equipment with overhead line defect identification algorithm and defect identification method thereof | |
| CN109960657A (en) | A kind of test environment dispositions method and relevant apparatus | |
| CN107294791B (en) | Abnormal maintenance method and device for vehicle-mounted WIFI equipment | |
| CN113434281B (en) | Equipment scheduling method and cloud platform | |
| CN111581042B (en) | Cluster deployment method, deployment platform and server to be deployed | |
| CN110188021A (en) | A kind of automated testing method of server | |
| CN111443925A (en) | Mirror image installation method, primary and secondary servers, system, electronic equipment and storage medium | |
| CN111324374A (en) | Application program registration method and device based on application performance management system | |
| CN113064615B (en) | Software updating method and device, storage medium and electronic device | |
| CN117992034B (en) | Service flow configuration method, device, equipment and storage medium of work order system | |
| CN113327334B (en) | Disaster recovery management method and system for parking lot cloud platform | |
| CN113035153B (en) | Display screen information maintenance method, device and system | |
| CN111885358B (en) | Examination terminal positioning and monitoring method, device and system | |
| CN111290906B (en) | Java application monitoring method and system based on perception mechanism | |
| CN110430093B (en) | Data processing method and device and computer readable storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant | ||
| TR01 | Transfer of patent right |
Effective date of registration: 20230625 Address after: 310052 11th Floor, 466 Changhe Road, Binjiang District, Hangzhou City, Zhejiang Province Patentee after: H3C INFORMATION TECHNOLOGY Co.,Ltd. Address before: 310052 Changhe Road, Binjiang District, Hangzhou, Zhejiang Province, No. 466 Patentee before: NEW H3C TECHNOLOGIES Co.,Ltd. |
|
| TR01 | Transfer of patent right |