CN110086664A - A kind of access device fault handling method and device - Google Patents
A kind of access device fault handling method and device Download PDFInfo
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- CN110086664A CN110086664A CN201910336374.3A CN201910336374A CN110086664A CN 110086664 A CN110086664 A CN 110086664A CN 201910336374 A CN201910336374 A CN 201910336374A CN 110086664 A CN110086664 A CN 110086664A
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- failure
- fault message
- access device
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V20/00—Scenes; Scene-specific elements
- G06V20/50—Context or environment of the image
- G06V20/52—Surveillance or monitoring of activities, e.g. for recognising suspicious objects
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/06—Generation of reports
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
- Y02D30/00—Reducing energy consumption in communication networks
- Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks
Abstract
The invention discloses a kind of access device fault handling method and devices, this method comprises: obtaining the fault message of access device；Judge to whether there is fault message in the failure corresponding relationship being locally stored, several fault messages are stored in failure corresponding relationship and the corresponding failure of each fault message solves information；If it does not, sending fault message to remote equipment；It receives the failure that remote equipment is sent and solves information, failure solves information and is obtained from the failure corresponding relationship stored in remote equipment by remote equipment according to fault message, and several fault messages are stored in failure corresponding relationship and the corresponding failure of each fault message solves information；Information butt joint, which is solved, according to failure enters equipment progress troubleshooting.By applying the present invention, can automatically complete the diagnosis and processing of failure there are when failure in access device, not only alleviate the workload of operation maintenance personnel, but also improve the treatment effeciency of access device failure.
Description
Technical field
The present invention relates to fields of communication technology, and in particular to a kind of access device fault handling method and device.
Background technique
With the extensive development of wireless network, need largely to dispose AP (AccessPoint, accessing wirelessly access
Point).Existing AP is substantially all configured with one or more indicator lights, these indicator lights can by color or color combination with
And the frequency of flashing reflects the working condition of AP, therefore can pass through the fault cues that the state change of indicator light carries out AP.
In the prior art, after AP breaks down, then need user or special maintenance personnel according to the type of failure AP
Number search corresponding product manual, confirm current failure AP fault message and corresponding fault solution.But due to
Wireless aps product type is various, there is indoor type, outdoor version；It is single-frequency, double frequency, three frequencies；Ceiling type, panel type, square, circle
, it is spherical, special-shaped, or even may have tens kinds of different AP models in the same manufacturer, this gives user or O&M people
Member increases difficulty to AP troubleshooting work, and the processing effect of failure is leveraged by the mode of artificial troubleshooting
Rate, it is difficult to meet the user demand that large scale deployment has various types AP.
Summary of the invention
In view of this, the embodiment of the invention provides a kind of access device fault handling method and device, it is existing to solve
The problem of access device failure relies on artificial treatment in technology, and troubleshooting work difficulty is big, low efficiency.
According in a first aspect, the embodiment of the invention provides a kind of access device fault handling method, it is applied to user terminal,
This includes: the fault message for obtaining access device；Judge to believe in the failure corresponding relationship being locally stored with the presence or absence of the failure
It ceases, several fault messages is stored in the failure corresponding relationship and the corresponding failure of each fault message solves information；When
When the fault message being not present in the failure corresponding relationship being locally stored, Xiang Suoshu remote equipment sends the failure letter
Breath；It receives the failure that the remote equipment is sent and solves information, the failure solution information is as the remote equipment according to
Fault message is obtained from the failure corresponding relationship stored in the remote equipment, is stored in the failure corresponding relationship several
Fault message and the corresponding failure of each fault message solve information；；Information is solved according to the failure to set the access
It is standby to carry out troubleshooting.
Optionally, when in the failure corresponding relationship being locally stored there are when the fault message, from the failure pair
It should be related to that the middle acquisition failure corresponding with the fault message solves information.
Optionally, the fault message for obtaining access device, comprising: obtain the image information of the access device；Root
According to the type information and indicator light information of access device described in described image information extraction；According to the type information and the finger
Show that lamp information generates the fault message.
Optionally, the access device fault handling method further include: obtain the second fault message of the access device；
Judge whether the access device restores normal condition according to second fault message；When the access device restores normal shape
When state, information is solved according to the failure and generates fault solution；According to the fault message and the fault solution
Generate fault case；The fault case is stored in the failure corresponding relationship.
Optionally, when the access device does not restore normal condition, according to second fault message to the event
Barrier information is updated；Judge whether the updated fault message and the fault message before updating are consistent；When described
When the fault message before the updated fault message and the update is inconsistent, return to what the judgement was locally stored
The step of whether there is the fault message in failure corresponding relationship；When the updated fault message and the update
When the preceding fault message is consistent, determine that the failure of the access device does not release；User information is obtained, and according to the use
Family information, the failure solve information and the fault message generates Trouble Report；Default event is selected according to the Trouble Report
Hinder treatment people and artificial treatment is carried out to the access device.
According to second aspect, the embodiment of the invention provides a kind of access device fault handling methods, comprising: receives user
The fault message of the access device sent is held, the fault message is obtained by the user terminal, and the fault message is by user terminal
By obtaining the image information of access device, according to the type information of access device described in described image information extraction and indicator light
The mode of information generates；Its corresponding failure is obtained from failure corresponding relationship according to the fault message and solves information；It sends
The failure solves information, and several fault messages and the corresponding event of each fault message are stored in the failure corresponding relationship
Barrier solves information.
According to the third aspect, the embodiment of the invention provides a kind of access device fault treating apparatus, comprising: first obtains
Module, for obtaining the fault message of access device；First processing module, in the failure corresponding relationship for judging to be locally stored
With the presence or absence of the fault message, it is stored with several fault messages in the failure corresponding relationship and each fault message is corresponding
Failure solve information；Second processing module, when there is no the fault messages in the failure corresponding relationship being locally stored
When, the Second processing module is used to send the fault message to the remote equipment；Third processing module, for receiving
The failure for stating remote equipment transmission solves information, the failure solve information by the remote equipment according to the fault message from
Obtained in the failure corresponding relationship stored in the remote equipment, be stored in the failure corresponding relationship several fault messages with
And the corresponding failure of each fault message solves information；Fourth processing module, for solving information to described according to the failure
Access device carries out troubleshooting.
Optionally, when, there are when the fault message, described first is handled in the failure corresponding relationship being locally stored
Module is also used to obtain the failure corresponding with the fault message from the failure corresponding relationship and solves information.
Optionally, described first module is obtained, comprising: the first acquisition submodule, for obtaining the figure of the access device
As information；First processing submodule, type information and indicator light for the access device according to described image information extraction
Information；Second processing submodule, for generating the fault message according to the type information and the indicator light information.
Optionally, the access device fault treating apparatus further include: second obtains module, sets for obtaining the access
The second standby fault message；First judgment module, for judging whether the access device is extensive according to second fault message
Multiple normal condition；5th processing module, when the access device restores normal condition, the 5th processing module is used for basis
The failure solves information and generates fault solution；6th processing module, for according to the fault message and the failure
Solution generates fault case；7th processing module, for the fault case to be stored in the failure corresponding relationship.
Optionally, the access device fault treating apparatus further include: the 8th processing module, when the access device does not have
When restoring normal condition, the 8th processing module is used to carry out more the fault message according to second fault message
Newly；Second judgment module, for judging whether the updated fault message and the fault message before updating are consistent；When
When the fault message before the updated fault message and the update is inconsistent, the first processing mould is returned
Block.When the updated fault message is consistent with the fault message before the update, described second judges mould
Block is for determining that the failure of the access device does not release；9th processing module, for obtaining user information, and according to the use
Family information, the failure solve information and the fault message generates Trouble Report；Tenth processing module, for according to the event
Barrier report selection preset failure treatment people carries out artificial treatment to the access device.
According to fourth aspect, the embodiment of the invention provides a kind of access device fault treating apparatus, comprising: first receives
Module, the fault message of the access device for receiving user terminal transmission, the fault message is obtained by the user terminal, described
Fault message is passed through the image information for obtaining access device by user terminal, according to access device described in described image information extraction
The mode of type information and indicator light information generates；Processing module is used for according to the fault message from failure corresponding relationship
It obtains its corresponding failure and solves information；First sending module solves information for sending the failure, and the failure is corresponding to close
It is stored with several fault messages in system and the corresponding failure of each fault message solves information.
According to the 5th aspect, the embodiment of the invention provides a kind of electronic equipment, comprising: memory and processor, it is described
Connection is communicated with each other between memory and the processor, computer instruction is stored in the memory, and the processor is logical
It crosses and executes the computer instruction, thereby executing institute in first aspect second aspect or its any one optional embodiment
The access device fault handling method stated.
It is described computer-readable the embodiment of the invention provides a kind of computer readable storage medium according to the 6th aspect
Storage medium stores computer instruction, and the computer instruction is used to that the computer to be made to execute first aspect or second aspect,
Or access device fault handling method described in its any one optional embodiment.
Technical solution of the present invention has the advantages that
Access device fault handling method provided in an embodiment of the present invention, by obtaining the fault message of access device, and
With the presence or absence of the fault message in the preset failure corresponding relationship being locally stored according to fault message judgement, if do not deposited
, then send the fault message to remote equipment, and receive remote equipment transmission failure solve information to the access device into
Row troubleshooting, which solves information and obtains from the failure corresponding relationship that remote equipment stores, thus when access device is deposited
In failure, the diagnosis and processing of failure can be automatically completed, the workload of operation maintenance personnel had not only been alleviated, but also is improved
The treatment effeciency of access device failure.
Another kind access device fault handling method provided in an embodiment of the present invention, the access sent by receiving user terminal
The fault message of equipment, and its corresponding failure solution information is obtained from failure corresponding relationship according to the fault message and is sent to
User terminal, so that user terminal can solve the failure progress troubleshooting that information butt joint enters equipment according to the failure, in turn
The diagnosis and processing for being automatically performed failure are realized, the workload of operation maintenance personnel had not only been alleviated, but also improves access device
The treatment effeciency of failure.
Detailed description of the invention
It, below will be to specific in order to illustrate more clearly of the specific embodiment of the invention or technical solution in the prior art
Embodiment or attached drawing needed to be used in the description of the prior art be briefly described, it should be apparent that, it is described below
Attached drawing is some embodiments of the present invention, for those of ordinary skill in the art, before not making the creative labor
It puts, is also possible to obtain other drawings based on these drawings.
Fig. 1 is a kind of flow chart of access device fault handling method according to an embodiment of the present invention；
Fig. 2 is the specific flow chart of the fault message according to an embodiment of the present invention for obtaining access device；
Fig. 3 is the flow chart of another access device fault handling method according to an embodiment of the present invention；
Fig. 4 is a kind of access device troubleshooting interaction schematic diagram according to an embodiment of the present invention；
Fig. 5 is a kind of structural schematic diagram of access device fault treating apparatus of the embodiment of the present invention；
Fig. 6 is the structural schematic diagram of another access device fault treating apparatus of the embodiment of the present invention；
Fig. 7 is the structural schematic diagram of a kind of electronic equipment of the embodiment of the present invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those skilled in the art are not having
Every other embodiment obtained under the premise of creative work is made, shall fall within the protection scope of the present invention.
As long as technical characteristic involved in invention described below different embodiments does not constitute punching each other
It is prominent to be combined with each other.
In embodiment provided by the present invention, the equipment that access device refers to connection wired network and wireless network needs
It is bright, be in embodiments of the present invention using AP as access device for the explanation that carries out, in addition, in practical applications, this
The access device fault handling method that inventive embodiments provide can be applied on wechat small routine or individual APP, when AP goes out
When existing failure, user starts the program, according to access device fault handling method provided in an embodiment of the present invention, to failure AP into
Row processing.
Fig. 1 shows a kind of flow chart of access device fault handling method according to an embodiment of the present invention, such as Fig. 1 institute
Show, this method is applied to local user side, is particularly applicable to the mobile terminal device of user, this method specifically includes following step
It is rapid:
Step S1: the fault message of access device is obtained.It in practical applications, can in the case where clear AP product type
Directly to generate fault message according to the state of the LED light in the model of AP and AP product, in indefinite AP product type
When the model of AP can be identified, then in conjunction with the LED light on AP product state generate fault message.
Step S2: judge in the failure corresponding relationship being locally stored with the presence or absence of fault message.Specifically, above-mentioned failure pair
It should be related to be previously stored with the database of each type AP product different faults and its corresponding fault solution, it can basis
The failure that fault message finds out current failure AP solves information, for reference, in practical applications, needs to judge default
Failure corresponding relation database in whether be stored with the fault message of current AP, only when the failure for being stored with current AP is believed
Breath, the corresponding failure of fault message that failure AP is obtained from the failure corresponding relationship solve information, if there is no
Fault message thens follow the steps S3.
Step S3: when fault message is not present in the failure corresponding relationship being locally stored, failure is sent to remote equipment
Information.Above-mentioned remote equipment can be server, if above-mentioned fault message is not in the corresponding pass of failure being locally stored
System then needs the fault message being sent to server.
Step S4: it receives the failure that remote equipment is sent and solves information, failure solves information by remote equipment according to failure
Information is obtained from the failure corresponding relationship stored in remote equipment.In practical applications, server is receiving user terminal hair
After the above-mentioned fault message sent, failure is obtained from the failure corresponding relationship stored in server according to the fault message and solves letter
Breath, and failure solution information is sent to user terminal.
Step S5: information butt joint is solved according to failure and enters equipment progress troubleshooting.In practical applications, user is according to this
Failure solves information and carries out corresponding troubleshooting to failure AP, so that the releasing fault recovery of AP equipment is normal.
S1 to step S5 through the above steps, access device fault handling method provided in an embodiment of the present invention, by obtaining
The fault message of access device is taken, and is judged with the presence or absence of fault message in the failure corresponding relationship being locally stored, if do not deposited
Then to remote equipment send fault message, and receive remote equipment feedback failure solve information, according to the fault message from
Failure is obtained in preset failure corresponding relationship solves information to access device progress troubleshooting, thus when access device is deposited
In failure, the diagnosis and processing of failure can be automatically completed, the workload of operation maintenance personnel had not only been alleviated, but also is improved
The treatment effeciency of access device failure.
As another optional embodiment of the embodiment of the present invention, if above-mentioned failure corresponding relationship is merely stored in far
When journey equipment, above-mentioned step S2 and step S3 can not be executed, but directly sends fault message to remote equipment, is then held
The above-mentioned step S4 of row.
In one embodiment, as shown in Fig. 2, above-mentioned step S1, obtains the fault message of access device, specifically include:
Step S101: the image information of access device is obtained.In practical applications, which mainly includes failure AP
Type information and LED light status information, when the indefinite AP model of user, can using camera shooting acquisition mode, example
Such as: by starting APP, perhaps small routine opens mobile phone camera using the mode for scanning or taking pictures to user, obtains the figure of AP
As information, the status information of LED light mainly includes the light on and off combinations of states of each indicator light etc. in LED group.
Step S102: the type information and indicator light information of access device are extracted according to image information.In practical applications,
Since image information mainly includes the type information of failure AP and the status information of LED light, after user obtains AP image information,
AP model can be identified according to the image information.In addition, user can also be directly in journey in the case where clear product type
Select AP model that can also obtain AP model using wireless collection mode when the indefinite AP model of user in sequence, such as:
AP generally can be described or name when installing configuration, the location information comprising AP, if AP name is " meeting room
AP ", " 1001-AP ", then AP inherently support GPS positioning, latitude and longitude information can be got；Or AP is being sent
When beacon, increase custom field in the information element (Informationelement) of management frame, includes equipment
Production firm, model, version, location information or other self-defined informations；Either APP or small routine, which use, wirelessly sweeps
It retouches, by beacon Receive message to facility information, lists AP list, user is according to AP list and the details of each AP
Final choice confirms model.When in such a way that the step of identifying model also being acquired using camera shooting, user can be started by program
Camera, while the LED state of shooting or recording arrangement.
Step S103: fault message is generated according to type information and indicator light information.It is shown according on the model of AP and AP
The state of indicator light obtain the fault message of the AP, such as: the fault message includes: AP model xxx, the color of indicator light
For xxx.AP model xxx is stored in above-mentioned failure corresponding relationship, the AP failure that the color of indicator light is xxx is corresponding
Failure solves information, and user can be handled failure by obtaining failure solution information, so that the AP restores normal.
As another optional embodiment of the embodiment of the present invention, above-mentioned access device fault handling method is also wrapped
It includes:
Step S6: the second fault message of access device is obtained.In practical applications, letter is being solved according to above-mentioned failure
It ceases after carrying out troubleshooting to the failure of AP, needs to judge whether the failure of the AP has solved, it is therefore desirable to again to acquisition
Access device is scanned, and reacquires fault message.
Step S7: judge whether access device restores normal condition according to the second fault message.In practical applications, this connects
The normal condition for entering equipment has a preset reftype, such as when LED light is certain color, or when LED light is that certain combination is bright
Then show that the AP is in normal operating conditions when going out, therefore, can judge the AP's by the second fault message of reacquisition
Whether failure problems have solved, no to then follow the steps S9 if having solved to then follow the steps S6.
Step S8: when access device restores normal condition, information is solved according to failure and generates fault solution.If
Access device restores normal condition, then illustrates that the AP equipment state is normal, and it is corresponding to solve information generation according to above-mentioned failure
Fault solution, convenient for the statistics and analysis of follow-up data.
Step S9: fault case is generated according to fault message and fault solution.In practical applications, when the failure of AP
When releasing, illustrate that the failure solves information to be used to release the failure of the AP to be accurately, to solve according to the fault message and failure
The fault case that information generates successfully releasing failure can be in order to follow-up data statistics and analysis for filing.
Step S10: fault case is stored in failure corresponding relationship.It in practical applications, can be by the fault case
It is stored in above-mentioned failure corresponding relationship, as successful case, convenient for failure of the subsequent other users when encountering same fault
It releases and reference frame is provided.
Step S11: when access device does not restore normal condition, fault message is carried out more according to the second fault message
Newly, if AP does not have state back to normal, illustrate that the AP still remains failure, therefore above-mentioned fault message is updated
It is changed to the second fault message.
Step S12: judge whether updated fault message and the fault message before updating are consistent.In practical applications,
After handling AP failure, it is understood that there may be the current failure of AP has solved, but there is also other failures, at this time AP
Still can not work normally, therefore, can by judge updated fault message and update before fault message it is whether consistent,
I.e. by judging whether the second fault message is consistent with above-mentioned fault message, to judge whether the failure of the AP is carrying out failure
Changed after processing.When fault message when updated fault message and before updating is inconsistent, return step S2.In reality
In the application of border, if fault message is inconsistent, illustrate that failure changes, needs to re-execute above-mentioned step S2 and obtain newly
The corresponding failure of fault message solve information.S11 is thened follow the steps Ru no.
Step S13: when updated fault message is consistent with the fault message before update, determine the failure of access device
It does not release.In practical applications, if reacquiring the fault message and the failure obtained before letter of AP after carrying out troubleshooting
Breath is consistent, then illustrates that above-mentioned failure solves the failure that information does not solve the AP, execute step S10.
Step S14: user information is obtained, and information and fault message generation failure report are solved according to user information, failure
It accuses.In practical applications, if AP failure is unresolved, illustrate that the failure solves information and can not carry out effectively to the failure of the AP
Solution, at this time, it may be necessary to obtain the user information for currently finding the AP failed subs criber, and solve to believe according to the user information failure
Breath and fault message generate Trouble Report, and carry out artificial solution to the failure in subsequent operation maintenance personnel and provide data foundation, mention
The working efficiency of high operation maintenance personnel.
Step S15: preset failure treatment people is selected to carry out artificial treatment to access device according to Trouble Report.In reality
In, when AP failure does not solve, user, which can choose, reports artificial treatment, according to preset failure treatment people, selection
Trouble Report is sent on the corresponding terminal device of the operation maintenance personnel by corresponding operation maintenance personnel, convenient for manually being located as early as possible
Reason, in addition it is also possible to which the Trouble Report is uploaded in the equipment such as server, carries out unified pipe to AP failure by server
The distribution and scheduling of reason and operation maintenance personnel.
S1 to step S15 through the above steps, access device fault handling method provided in an embodiment of the present invention, passes through
The fault message of access device is obtained, and is judged with the presence or absence of fault message in the failure corresponding relationship being locally stored, if not
In the presence of then to remote equipment send fault message, and receive remote equipment feedback failure solve information, according to the fault message
Failure is obtained from preset failure corresponding relationship solves information to access device progress troubleshooting, to work as access device
There are when failure, the diagnosis and processing of failure can be automatically completed, the workload of operation maintenance personnel had not only been alleviated, but also is improved
The treatment effeciency of access device failure, also, when can not failure be solved automatically, it can submit the side of artificial treatment automatically
Formula carries out artificial treatment to AP failure, so that most of problem independently can be diagnosed and be handled with user, only minority can not be solved
The problem of, it really needs the problem of maintenance personnel intervenes and is transmitted at maintenance personnel, while the solution speed of the problem of raising,
The workload of maintenance personnel can also be greatly lowered.
Fig. 3 shows the flow chart of another access device fault handling method according to an embodiment of the present invention, such as Fig. 3 institute
Show, this method is applied to remote equipment, such as applied to server end, this method comprises the following steps:
Step S201: receiving the fault message for the access device that user terminal is sent, and fault message is obtained by user terminal, failure
Information, by the image information of acquisition access device, is extracted the type information of access device according to image information and referred to by user terminal
Show that the mode of lamp information generates.In practical applications, the AP event which will acquire by user terminal by APP or small routine
Hinder information, specific acquisition process referring to step S101 in above method embodiment to step S103 associated description, herein no longer
It is repeated.
Step S202: failure is obtained from failure corresponding relationship according to fault message and solves information.In practical applications, when
Server is after the above-mentioned fault message for receiving user terminal transmission, the failure pair that is stored from server according to the fault message
It should be related to that middle acquisition failure solves information, it is that above-mentioned AP fault message corresponds to fault solution which, which solves information,.
Step S203: it sends failure and solves information.In practical applications, failure solution information is sent to use by server
On the APP or small routine at family end, user solves information according to the failure received and carries out troubleshooting, detailed process to AP failure
It is no longer repeated herein referring to step S1 in above method embodiment to the associated description of step S15.
Fig. 4 shows the access device troubleshooting interactive mode of user terminal and server according to embodiments of the present invention and shows
It is intended to, wherein for the step of executing a kind of above-mentioned access device fault handling method, server end 402 is used for user terminal 401
The step of executing above-mentioned another access device fault handling method.
Fig. 5 shows a kind of structural schematic diagram of access device fault treating apparatus according to an embodiment of the present invention, the dress
It sets and method provided in above method embodiment may be implemented.As shown in figure 5, the device includes:
First obtains module 1, for obtaining the fault message of access device.Detailed content is referring to step in embodiment of the method
The associated description of S1.
First processing module 2 whether there is fault message, failure pair in the failure corresponding relationship for judging to be locally stored
It is stored with several fault messages in should being related to and the corresponding failure of each fault message solves information.Detailed content is referring to method
The associated description of step S2 in embodiment.
Second processing module 3, when fault message is not present in the failure corresponding relationship being locally stored, Second processing module
3 for sending fault message to remote equipment.Detailed content referring to step S3 in embodiment of the method associated description.
Third processing module 4, the failure for receiving remote equipment transmission solve information, and failure solves information by remotely setting
It is standby to be obtained from the failure corresponding relationship stored in remote equipment according to fault message, several events are stored in failure corresponding relationship
Hinder information and the corresponding failure of each fault message solves information.Detailed content referring to step S4 in embodiment of the method correlation
Description.
Fourth processing module 5 enters equipment progress troubleshooting for solving information butt joint according to failure.Detailed content referring to
The associated description of step S5 in embodiment of the method.
By the cooperative cooperating of above-mentioned each component part, access device troubleshooting dress provided in an embodiment of the present invention
It sets, by obtaining the fault message of access device, and judges to whether there is fault message in the failure corresponding relationship being locally stored,
If there is no then to remote equipment send fault message, and receive remote equipment feedback failure solve information, according to the event
Barrier information obtains failure from preset failure corresponding relationship and solves information to access device progress troubleshooting, thus when connecing
Enter equipment there are when failure, can automatically complete the diagnosis and processing of failure, both alleviate the workload of operation maintenance personnel, simultaneously
The treatment effeciency of access device failure is improved again.
In one embodiment, when, there are when fault message, above-mentioned first is handled in the failure corresponding relationship being locally stored
Module, which is also used to obtain failure corresponding with fault message from failure corresponding relationship, solves information.Detailed content is referring to method reality
Apply the associated description of step S2 in example.
In one embodiment, first module 1 is obtained, specifically included:
First acquisition submodule, for obtaining the image information of access device.Detailed content in embodiment of the method referring to walking
The associated description of rapid S101.
Fourth process submodule, for extracting the type information and indicator light information of access device according to image information.In detail
Thin content referring to step S102 in embodiment of the method associated description.
5th processing submodule, for generating fault message according to type information and indicator light information.Detailed content referring to
The associated description of step S103 in embodiment of the method.
In one embodiment, access device fault treating apparatus further include:
Second obtains module, for obtaining the second fault message of access device.Detailed content is referring in embodiment of the method
The associated description of step S6.
First judgment module, for judging whether access device restores normal condition according to the second fault message.In in detail
Hold the associated description referring to step S7 in embodiment of the method.
Third processing module, when access device restores normal condition, third processing module is used to solve to believe according to failure
Breath generates fault solution.Detailed content referring to step S8 in embodiment of the method associated description.
Fourth processing module, for generating fault case according to fault message and fault solution.Detailed content referring to
The associated description of step S9 in embodiment of the method.
5th processing module, for fault case to be stored in failure corresponding relationship.Detailed content is implemented referring to method
The associated description of step S10 in example.
6th processing module, when access device does not restore normal condition, the 6th processing module is used for according to the second event
Barrier information is updated fault message.Detailed content referring to step S11 in embodiment of the method associated description.
Second judgment module, for judging whether updated fault message and the fault message before updating are consistent.When more
When the fault message after new and the inconsistent fault message before update, first processing module 2 is used for according to fault message from default
Failure corresponding relationship in obtain failure solve information.Detailed content referring to step S12 in embodiment of the method associated description.
When updated fault message is consistent with the fault message before update, the second judgment module is for determining that access is set
Standby failure does not release.Detailed content referring to step S13 in embodiment of the method associated description.
7th processing module solves information and fault message life for obtaining user information, and according to user information, failure
At Trouble Report.Detailed content referring to step S14 in embodiment of the method associated description.
8th processing module, for selecting preset failure treatment people manually to locate access device according to Trouble Report
Reason.Detailed content referring to step S15 in embodiment of the method associated description.
By the cooperative cooperating of above-mentioned each component part, access device troubleshooting dress provided in an embodiment of the present invention
It sets, by obtaining the fault message of access device, and judges to whether there is fault message in the failure corresponding relationship being locally stored,
If there is no then to remote equipment send fault message, and receive remote equipment feedback failure solve information, according to the event
Barrier information obtains failure from preset failure corresponding relationship and solves information to access device progress troubleshooting, thus when connecing
Enter equipment there are when failure, can automatically complete the diagnosis and processing of failure, both alleviate the workload of operation maintenance personnel, simultaneously
The treatment effeciency of access device failure is improved again, also, when that can not solve failure automatically, can submit artificial treatment automatically
Mode, artificial treatment is carried out to AP failure, so that most of problem independently can be diagnosed and be handled with user, only minority can not
It solves the problem of to really need maintenance personnel's intervention to be transmitted to maintenance personnel at, in the solution speed of raising problem
It is also possible to which the workload of maintenance personnel is greatly lowered.
Fig. 6 shows the structural schematic diagram of another access device fault treating apparatus according to an embodiment of the present invention, should
Method provided in above method embodiment may be implemented in device.As shown in fig. 6, the device includes:
First receiving module 201, the fault message of the access device for receiving user terminal transmission, fault message is by user
End obtains, and fault message, by the image information of acquisition access device, extracts access device according to image information by user terminal
The mode of type information and indicator light information generates.Detailed content referring to step S201 in embodiment of the method associated description.
Processing module 202 solves information for obtaining failure from failure corresponding relationship according to fault message.Detailed content
Referring to the associated description of step S202 in embodiment of the method.
First sending module 203 solves information for sending failure.Detailed content is referring to step S203 in embodiment of the method
Associated description.
At the cooperative cooperating of above-mentioned each component part another access device failure provided in an embodiment of the present invention
Device is managed, by receiving the fault message for the access device that user terminal is sent, and according to the fault message from failure corresponding relationship
Middle acquisition failure solves information and is sent to user terminal, so that user terminal, which can solve information butt joint according to the failure, enters equipment
Failure carry out troubleshooting, and then realize the diagnosis and processing for being automatically performed failure, both alleviated the work of operation maintenance personnel
Amount, while the treatment effeciency of access device failure is improved again.
Fig. 7 shows a kind of electronic equipment according to an embodiment of the present invention, as shown in fig. 7, the electronic equipment may include
Processor 901 and memory 902, wherein processor 901 can be connected with memory 902 by bus or other modes, Fig. 7
In by by bus connect for.
Processor 901 can be central processing unit (CentralProcessingUnit, CPU).Processor 901 can be with
For other general processors, digital signal processor (DigitalSignalProcessor, DSP), specific integrated circuit (App
LicationSpecificIntegratedCircuit, ASIC), field programmable gate array (Field-
ProgrammableGateArray, FPGA) either other programmable logic device, discrete gate or transistor logic, point
The combination of the chips such as vertical hardware component or above-mentioned all kinds of chips.
Memory 902 is used as a kind of non-transient computer readable storage medium, can be used for storing non-transient software program, non-
Transient computer executable program and module, the journey as corresponding to the access device fault handling method in the embodiment of the present invention
Sequence instruction/module.Non-transient software program, instruction and the module that processor 901 is stored in memory 902 by operation,
Thereby executing the various function application and data processing of processor, i.e. access device failure in realization above method embodiment
Processing method.
Memory 902 may include storing program area and storage data area, wherein storing program area can store operation system
Application program required for system, at least one function；It storage data area can the data etc. that are created of storage processor 901.In addition,
Memory 902 may include high-speed random access memory, can also include non-transient memory, and a for example, at least disk is deposited
Memory device, flush memory device or other non-transient solid-state memories.In some embodiments, it includes opposite that memory 902 is optional
In the remotely located memory of processor 901, these remote memories can pass through network connection to processor 901.Above-mentioned net
The example of network includes but is not limited to internet, intranet, local area network, mobile radio communication and combinations thereof.
One or more module is stored in memory 902, and when being executed by processor 901, it is real to execute the above method
Apply the access device fault handling method in example.
Above-mentioned electronic equipment detail can be corresponded to refering to associated description corresponding in above method embodiment and effect
Understood, details are not described herein again.
It is that can lead to it will be understood by those skilled in the art that realizing all or part of the process in above-described embodiment method
Computer program is crossed to instruct relevant hardware and complete, program can be stored in a computer-readable storage medium, should
Program is when being executed, it may include such as the process of the embodiment of above-mentioned each method.Wherein, storage medium can be magnetic disk, CD, read-only
Storage memory (Read-OnlyMemory, ROM), random access memory (RandomAccessMemory, RAM), quick flashing
Memory (FlashMemory), hard disk (HardDiskDrive, abbreviation: HDD) or solid state hard disk (Solid-StateDrive,
SSD) etc.；Storage medium can also include the combination of the memory of mentioned kind.
Although being described in conjunction with the accompanying the embodiment of the present invention, those skilled in the art can not depart from the present invention
Spirit and scope in the case where various modifications and variations can be made, such modifications and variations are each fallen within by appended claims institute
Within the scope of restriction.
Claims (10)
1. a kind of access device fault handling method is applied to user terminal, which is characterized in that the described method includes:
Obtain the fault message of access device；
Judge to whether there is the fault message in the failure corresponding relationship being locally stored, be stored in the failure corresponding relationship
Several fault messages and the corresponding failure of each fault message solve information；
When the fault message is not present in the failure corresponding relationship being locally stored, described in the transmission of Xiang Suoshu remote equipment
Fault message；
It receives the failure that the remote equipment is sent and solves information, the failure solution information is as the remote equipment according to
Fault message is obtained from the failure corresponding relationship stored in the remote equipment, is stored in the failure corresponding relationship several
Fault message and the corresponding failure of each fault message solve information；
Information is solved according to the failure, and troubleshooting is carried out to the access device.
2. access device fault handling method according to claim 1, which is characterized in that when the failure being locally stored
It is corresponding with the fault message described there are being obtained from the failure corresponding relationship when fault message in corresponding relationship
Failure solves information.
3. access device fault handling method according to claim 1 or 2, which is characterized in that the acquisition access device
Fault message, comprising:
Obtain the image information of the access device；
According to the type information of access device described in described image information extraction and indicator light information；
The fault message is generated according to the type information and the indicator light information.
4. access device fault handling method according to claim 1-3, which is characterized in that further include:
Obtain the second fault message of the access device；
Judge whether the access device restores normal condition according to second fault message；
When the access device restores normal condition, information is solved according to the failure and generates fault solution；
Fault case is generated according to the fault message and the fault solution；
The fault case is stored in the failure corresponding relationship.
5. access device fault handling method according to claim 4, which is characterized in that
When the access device does not restore normal condition, the fault message is carried out more according to second fault message
Newly；
Judge whether the updated fault message and the fault message before updating are consistent；
When the fault message before the updated fault message and the update is inconsistent, the judgement is returned
The step of whether there is the fault message in the failure corresponding relationship being locally stored；
When the updated fault message is consistent with the fault message before the update, determine that the access is set
Standby failure does not release；
User information is obtained, and information and fault message generation failure report are solved according to the user information, the failure
It accuses；
Preset failure treatment people is selected to carry out artificial treatment to the access device according to the Trouble Report.
6. a kind of access device fault handling method is applied to remote equipment, which is characterized in that the described method includes:
The fault message for the access device that user terminal is sent is received, the fault message is obtained by the user terminal, the failure
Information is passed through the image information for obtaining access device by user terminal, according to the model of access device described in described image information extraction
The mode of information and indicator light information generates；
Its corresponding failure is obtained from failure corresponding relationship according to the fault message and solves information, the failure corresponding relationship
In be stored with several fault messages and the corresponding failure of each fault message solves information；
It sends the failure and solves information.
7. a kind of access device fault treating apparatus characterized by comprising
First obtains module, for obtaining the fault message of access device；
First processing module, whether there is the fault message in the failure corresponding relationship for judging to be locally stored, it is described therefore
It is stored with several fault messages in barrier corresponding relationship and the corresponding failure of each fault message solves information；
Second processing module, when the fault message is not present in the failure corresponding relationship being locally stored, described second
Processing module is used to send the fault message to the remote equipment；
Third processing module solves information for receiving the failure that the remote equipment is sent, and the failure solves information by institute
It states remote equipment and is obtained from the failure corresponding relationship stored in the remote equipment according to the fault message, the failure pair
It is stored with several fault messages in should being related to and the corresponding failure of each fault message solves information；
Fourth processing module carries out troubleshooting to the access device for solving information according to the failure.
8. a kind of access device fault treating apparatus characterized by comprising
First receiving module, the fault message of the access device for receiving user terminal transmission, the fault message is by the use
Family end obtains, and the fault message is passed through the image information for obtaining access device by user terminal, according to described image information extraction
The type information of the access device and the mode of indicator light information generate；
Processing module solves information, institute for obtaining its corresponding failure from failure corresponding relationship according to the fault message
It states and is stored with several fault messages and the corresponding failure solution information of each fault message in failure corresponding relationship；
First sending module solves information for sending the failure.
9. a kind of electronic equipment characterized by comprising
Memory and processor communicate with each other connection, are stored in the memory between the memory and the processor
Computer instruction, the processor are described in any item thereby executing claim 1-5 by executing the computer instruction
Access device fault handling method, alternatively, access device fault handling method described in perform claim requirement 6.
10. a kind of computer readable storage medium, which is characterized in that the computer-readable recording medium storage has computer to refer to
It enables, the computer instruction is for making the computer thereby executing the described in any item access device failures of claim 1-5
Processing method, alternatively, access device fault handling method described in perform claim requirement 6.
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