CN114065972A - Intelligent pushing method and system for automobile remote upgrading information - Google Patents
Intelligent pushing method and system for automobile remote upgrading information Download PDFInfo
- Publication number
- CN114065972A CN114065972A CN202111382451.2A CN202111382451A CN114065972A CN 114065972 A CN114065972 A CN 114065972A CN 202111382451 A CN202111382451 A CN 202111382451A CN 114065972 A CN114065972 A CN 114065972A
- Authority
- CN
- China
- Prior art keywords
- information
- automobile
- platform
- vehicle
- manufacturer
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F8/00—Arrangements for software engineering
- G06F8/60—Software deployment
- G06F8/65—Updates
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06315—Needs-based resource requirements planning or analysis
Abstract
The invention relates to the technical field of automobile remote upgrading, in particular to an intelligent pushing method and system for automobile remote upgrading information, which comprises the following steps: the manufacturer platform sends remote upgrading information to the automobile terminal; the manufacturer platform receives vehicle state information, failure reason information and part state information sent by the automobile terminal; the manufacturer platform sends a request to the user APP; the manufacturer platform receives vehicle information and vehicle owner information sent by a user APP; the manufacturer platform judges whether the vehicle function is invalid according to the vehicle state information; if the APP is not invalid, the manufacturer platform sends failure notification and re-upgrade guide to the user APP; if the automobile OTA fails, the manufacturer platform sends failure notification and processing method information to the user APP, can automatically collect relevant information and inform the user of damage reasons and maintenance suggestions when the automobile OTA is upgraded, and is convenient for the user to timely process the automobile OTA and enable the automobile repair factory to know the automobile damage condition more easily.
Description
Technical Field
The invention relates to the technical field of automobile remote upgrading, in particular to an intelligent pushing method and system for automobile remote upgrading information.
Background
At present, the automobile remote upgrading technology is also called as an automobile OTA technology, which is an over-the-air downloading technology, and the over-the-air downloading technology is a technology for realizing remote management on mobile terminal equipment and SIM card data through an air interface of mobile communication. After years of application and development of public networks, the application and development of the public networks are mature, network operators realize the remote management of the SIM card through the OTA technology and can provide a mobile new service downloading function. The intelligent system is realized in the automobile by downloading and updating the automobile intelligent system from the platform to the ECU of the automobile.
The invention discloses an existing invention patent with application publication number CN112947958A, which protects an automobile software OTA upgrading system, comprising a mobile phone APP, a server background and a vehicle-mounted intelligent terminal, wherein the mobile phone APP, the server background and the vehicle-mounted intelligent terminal are in wireless connection through a mobile network, and the mobile phone APP comprises an immediate upgrading module, a later inquiring module, an ignoring upgrading module, a message searching module and an account number management module; according to the invention, the mobile phone APP, the server background and the vehicle-mounted intelligent terminal are connected through the mobile network, the background sends the upgrade information to the mobile phone APP, the upgrade information is pushed to the user through the mobile phone APP, the user can look up the upgrade version information and the upgraded contents on the mobile phone APP, and the vehicle software upgrade is carried out under the condition that the vehicle is not used or enters the vehicle.
Among the above-mentioned technical scheme, the car can appear upgrading the condition of makeing mistakes in OTA upgrading in-process, can lead to the unable normal use of car to because intelligent system damages, the garage also is difficult to detect the fault reason, causes inconvenience for the user.
Disclosure of Invention
The invention provides an intelligent pushing method and system for automobile remote upgrading information, aiming at solving the problem that a user and a vehicle repair factory are difficult to perform corresponding processing after the existing automobile OTA upgrading fails.
The technical scheme of the invention is as follows:
on one hand, the invention provides an intelligent pushing method for automobile remote upgrading information, which comprises the following steps:
the manufacturer platform sends remote upgrading information to the automobile terminal;
the manufacturer platform receives vehicle state information, failure reason information and part state information sent by the automobile terminal;
the manufacturer platform sends a request to the user APP;
the manufacturer platform receives vehicle information and vehicle owner information sent by a user APP;
the manufacturer platform judges whether the vehicle function is invalid according to the vehicle state information;
if the APP is not invalid, the manufacturer platform sends failure notification and re-upgrade guide to the user APP;
and if the failure occurs, the manufacturer platform sends failure notification and processing method information to the user APP.
The invention achieves the following beneficial effects: the factory platform enables the automobile to be upgraded, if the automobile is failed to be upgraded, the automobile terminal can collect relevant information and send the relevant information to the factory platform, the factory platform calls the relevant information of the user and the automobile according to the relevant information and judges whether the current automobile function is invalid or not, the user can be automatically informed and guided to process when the user is invalid, meanwhile, the relevant information collected by the factory platform is convenient for the automobile repair factory to quickly know the relevant information of the automobile when the automobile repair factory repairs the automobile, and the automobile repair factory can repair the automobile conveniently.
Further, after sending the failure notification and the processing method information to the user APP, the manufacturer platform further includes:
the manufacturer platform sends a maintenance service requirement inquiry to the user APP;
if the manufacturer platform receives maintenance service requirement confirmation information sent by the user APP, the manufacturer platform sends an order request to the steam maintenance factory platform;
and the manufacturer platform sends the vehicle state information, the failure reason information, the part state information, the vehicle information and the vehicle owner information to the automobile repair factory platform after receiving the list confirmation information sent by the automobile repair factory platform.
Through above-mentioned scheme, can help the user to contact the vapour to repair the factory automatically and maintain, can directly send relevant information to the vapour to repair the factory after user and vapour repair the factory all agree simultaneously, make things convenient for the vapour to repair the factory and maintain.
Further, after sending the failure notification and the processing method information to the user APP, the manufacturer platform further includes:
the factory platform provides remote support for the telephone customer service order.
By the scheme, after the manufacturer platform confirms that the vehicle function of the user is invalid, the telephone customer service can communicate with the user telephone, so that the emotion of the user is appealed, and the user is guided to carry out emergency treatment.
Further, the step of providing remote support to the telephone customer service order by the manufacturer platform specifically comprises:
the manufacturer platform judges whether the positions of the vehicle owner and the vehicle are the same according to the vehicle information and the vehicle owner information;
if the two types of the data are the same, the manufacturer platform provides remote support for the telephone customer service order;
if not, the manufacturer platform judges whether the current time is within the preset time, and if so, the manufacturer platform provides remote support for the telephone customer service order.
Through the scheme, the manufacturer platform can firstly confirm whether the user is in the vehicle, if the user is in the vehicle, the telephone customer service can directly contact the user, if the user is not in the vehicle, whether the current time is out of the user rest time needs to be firstly judged, and if the current time is in the user rest time, the user needs to be contacted after waiting out of the user rest time, so that the user is prevented from being disturbed when the user has a rest.
Further, the providing remote support to the telephone customer service order further comprises:
the factory platform receives customer demand information input by the telephone customer service and judges whether to send an order request to the automobile repair factory platform according to the customer demand information.
By the scheme, the telephone customer service can inquire whether the user needs the automobile repair service in the telephone, and if the user needs the telephone customer service, the user can place an order to the automobile repair plant platform through the plant platform, so that the user can contact the automobile repair plant more quickly.
Further, the step of receiving customer requirement information input by the telephone customer service and judging whether to send an order request to the platform of the automobile repair plant according to the customer requirement information by the manufacturer platform specifically comprises the following steps:
the customer requirement information comprises immediate maintenance and reserved maintenance, the reserved maintenance comprises reserved time and reserved automobile repair factory, if the customer requirement information is immediate maintenance, the nearest automobile repair factory terminal is searched according to the vehicle information, and an order request is sent to the automobile repair factory terminal;
and if the customer requirement information is reserved maintenance, sending a reserved time and an order request to a reserved steam maintenance factory.
Through the scheme, a user can select immediate maintenance or reserved maintenance, the immediate maintenance manufacturer platform can automatically search the automobile repair factory closest to the current vehicle position for placing an order, and if the maintenance is reserved, the corresponding automobile repair factory can be placed with an order according to the reserved content of the user.
Further, after sending the failure notification and the processing method information to the user APP, the manufacturer platform further includes:
and the manufacturer platform generates part failure instruction H5 page according to the HTML5 standard on the part state information, and sends the part failure instruction H5 page to the user APP.
Through the scheme, the H5 page made through the HTML5 standard allows the mobile phone of the user to check by using the APP or the browser, the response speed is high, and the user can check easily.
On the other hand, the invention provides an intelligent pushing system for automobile remote upgrading information, which comprises a manufacturer platform, an automobile terminal and a user APP;
the automobile terminal is used for receiving automobile remote upgrading information and upgrading the information, and when the upgrading fails, the automobile terminal acquires automobile state information, failure reason information and part state information of an automobile and sends the automobile state information, the failure reason information and the part state information to the manufacturer platform;
the user APP stores vehicle information and vehicle owner information, and the user APP receives the request information and then sends the vehicle information and the vehicle owner information to the manufacturer platform;
the manufacturer platform is used for sending request information to the user APP according to the information sent by the automobile terminal, judging whether the vehicle function is invalid or not according to the vehicle state information, and sending failure notification, upgrading again guidance or processing method information to the user APP according to the judgment result.
The invention achieves the following beneficial effects: the factory platform enables the automobile to be upgraded, if the automobile is failed to be upgraded, the automobile terminal can collect relevant information and send the relevant information to the factory platform, the factory platform calls the relevant information of the user and the automobile according to the relevant information and judges whether the current automobile function is invalid or not, the user can be automatically informed and guided to process when the user is invalid, meanwhile, the relevant information collected by the factory platform is convenient for the automobile repair factory to quickly know the relevant information of the automobile when the automobile repair factory repairs the automobile, and the automobile repair factory can repair the automobile conveniently.
The system further comprises a vehicle repair factory platform, wherein the factory platform sends processing method information and a maintenance service requirement inquiry to the user APP, and judges whether to send an order request, vehicle state information, failure reason information, part state information, vehicle information and vehicle owner information to the vehicle repair factory platform according to a received inquiry result;
the user APP is used for displaying the received maintenance service requirement inquiry and selecting whether to send maintenance service requirement confirmation information to the manufacturer platform according to an input instruction;
and after receiving the list request, the automobile repair factory platform selects whether to send list confirmation information to the factory platform according to the input instruction.
Through above-mentioned scheme, can help the user to contact the vapour to repair the factory automatically and maintain, can directly send relevant information to the vapour to repair the factory after user and vapour repair the factory all agree simultaneously, make things convenient for the vapour to repair the factory and maintain.
Further, the manufacturer platform judges whether the positions of the vehicle information and the user information are the same, if the positions of the vehicle information and the user information are the same, the manufacturer platform sends a bill to the telephone customer service, if the positions of the vehicle information and the user information are different, whether the current time is within the preset time is judged, if the current time is within the preset time, the bill is sent to the telephone customer service, and if the current time is not within the preset time, the manufacturer platform waits for the preset time and sends the bill to the telephone customer service.
Through the scheme, the manufacturer platform can firstly confirm whether the user is in the vehicle, if the user is in the vehicle, the telephone customer service can directly contact the user, if the user is not in the vehicle, whether the current time is out of the user rest time needs to be firstly judged, and if the current time is in the user rest time, the user needs to be contacted after waiting out of the user rest time, so that the user is prevented from being disturbed when the user has a rest.
The intelligent pushing method and system for the remote upgrading information of the automobile, disclosed by the invention, have the following advantages:
1. if the automobile fails to be upgraded, the automobile terminal collects relevant information and sends the information to the manufacturer platform, the manufacturer platform calls the relevant information of the user and the automobile according to the relevant information and judges whether the current automobile function fails or not, the user can be automatically informed when the vehicle function fails and guided to process, meanwhile, the relevant information collected by the manufacturer platform is convenient for the automobile repair factory to quickly know the relevant information of the automobile during repair, and the automobile repair factory can repair the automobile conveniently.
2. Can help the user to contact the vapour to repair the factory automatically and maintain, can directly send relevant information to the vapour to repair the factory after user and vapour repair the factory all agree simultaneously, make things convenient for the vapour to repair the factory and maintain.
Drawings
FIG. 1 is an overall flow chart of an intelligent pushing method for remote upgrade information of an automobile according to the present invention;
FIG. 2 is a system block diagram of an intelligent pushing system for remote upgrading information of an automobile according to the present invention.
In the figure, 1, a manufacturer platform; 2. an automobile terminal; 3. a user APP; 4. platform of automobile repair plant.
Detailed Description
To facilitate an understanding of the present invention by those skilled in the art, specific embodiments thereof are described below with reference to the accompanying drawings.
In the description of the present application, it is to be noted that the terms "center", "upper", "lower", "left", "right", "vertical", "horizontal", "inner", "outer", and the like indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, and are only for convenience of describing the present invention and simplifying the description, but do not indicate or imply that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and thus, should not be construed as limiting the present invention. Furthermore, the terms "first," "second," and "third" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
In the description of the present application, it is to be noted that, unless otherwise explicitly specified or limited, the terms "mounted," "connected," and "connected" are to be construed broadly, e.g., as meaning either a fixed connection, a removable connection, or an integral connection; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meaning of the above terms in the present application can be understood in a specific case by those of ordinary skill in the art.
The invention provides an intelligent pushing method for automobile remote upgrading information, as shown in figure 1, based on a manufacturer platform 1, an automobile terminal 2, a user APP3 and a vehicle repair factory platform 4, wherein the manufacturer platform 1 comprises an OTA platform for collecting and processing information and a customer service platform for interacting with an automobile owner and a repair factory. The method comprises the following specific steps:
s100, configuration upgrading: the manufacturer platform 1 sends remote upgrade information to the automobile terminal 2.
S200, failure information receiving: if the upgrade fails, the automobile terminal 2 collects vehicle state information, failure reason information, and part state information of the vehicle, and transmits the vehicle state information, the failure reason information, and the part state information to the manufacturer platform 1. The manufacturer platform 1 receives the vehicle state information, the failure reason information and the part state information sent by the automobile terminal 2.
S300, acquiring user information: factory platform 1 sends a request to user APP 3. The user APP3 sends vehicle information and vehicle owner information to the manufacturer platform 1 after receiving the request, the vehicle information includes information such as a vehicle model, a license plate number and a current position of the vehicle, and the vehicle owner information includes information such as a name of a vehicle owner, a contact way of the vehicle owner and the current position of the vehicle owner.
The manufacturer platform 1 receives the vehicle information and the owner information sent by the user APP 3.
S400, vehicle state judgment: the manufacturer platform 1 judges whether the vehicle function is invalid according to the vehicle state information.
S500, non-failure treatment: if not, the factory platform 1 sends failure notification and re-upgrade guidance to the user APP 3.
S600, failure treatment: if the vehicle fails, the manufacturer platform 1 generates a part failure instruction H5 page according to the HTML5 standard, the manufacturer platform 1 sends a failure notice, processing method information, a maintenance service requirement inquiry and a part failure instruction H5 page to the user APP3, and the processing method information comprises user operation simplicity guidance and maintenance advice after the vehicle remote upgrade fails.
S601, the user APP3 receives the maintenance service requirement inquiry, shows the maintenance service requirement inquiry and receives externally input maintenance service requirement confirmation information, and if the user APP3 receives the maintenance service requirement confirmation information, the maintenance service requirement confirmation information is sent to the manufacturer platform 1.
S602, the manufacturer platform 1 judges whether the positions of the vehicle owner and the vehicle are the same according to the vehicle information and the vehicle owner information. If the same, the manufacturer platform 1 provides remote support for the telephone customer service order. If not, the manufacturer platform 1 judges whether the current time is within the preset time, and if so, provides remote support for the telephone customer service order. Remote support provided by telephone customer service provides emotional comfort for the user, simple handling recommendations, and service requirement queries, which are divided into immediate and scheduled service. And the telephone customer service server inputs customer requirement information to the manufacturer platform 1 according to the user reply. The manufacturer platform 1 receives the customer requirement information input by the telephone customer service and judges whether to send an order request to the automobile repair factory platform 4 according to the customer requirement information.
S603, the customer requirement information comprises immediate maintenance and reserved maintenance, the reserved maintenance comprises reserved time and reserved automobile repair factory, if the customer requirement information is immediate maintenance, the nearest automobile repair factory terminal is found according to the vehicle information, and an order request is sent to the automobile repair factory terminal. And if the customer requirement information is reserved maintenance, sending a reserved time and an order request to a reserved steam maintenance factory. If the manufacturer platform 1 receives the maintenance service requirement confirmation information sent by the user APP3, the manufacturer platform 1 sends an order request to the vehicle repair factory platform 4. The steam maintenance plant platform 4 receives the order request, displays the order request and receives the list confirmation information, and if the steam maintenance plant platform 4 receives the externally input list confirmation information, the list confirmation information is sent to the manufacturer platform 1.
S604, the manufacturer platform 1 receives the list confirmation information sent by the automobile repair factory platform 4 and then sends vehicle state information, failure reason information, part state information, vehicle information and vehicle owner information to the automobile repair factory platform 4.
The manufacturer platform 1 enables the automobile to be upgraded, if the automobile is failed to be upgraded, the automobile terminal 2 collects relevant information and sends the relevant information to the manufacturer platform 1, the manufacturer platform 1 calls the relevant information of the user and the automobile according to the relevant information and judges whether the current automobile function fails or not, the user can be automatically informed and guided to process when the automobile fails, meanwhile, the user can be inquired whether the user needs maintenance service or not by using the user APP3 and a telephone, the nearest car repair factory or an appointed car repair factory is contacted according to the user requirements, the relevant information can be sent to the car repair factory after the car repair factory is determined, and the problem can be quickly diagnosed and maintained by the car repair factory conveniently. The manufacturer platform 1 firstly confirms whether the user is in the vehicle, if the user is in the vehicle, the telephone customer service is directly allowed to contact the user, if the user is not in the vehicle, whether the current time is out of the user rest time needs to be judged firstly, and if the current time is in the user rest time, the user needs to be contacted after waiting out of the user rest time, so that the user is prevented from being disturbed when the user has a rest.
The invention provides an intelligent pushing system for automobile remote upgrading information, which comprises a factory platform 1, an automobile terminal 2, a user APP3 and a vehicle repair factory platform 4, as shown in figure 2. Factory platform 1 sets up in the trade company, including telephone customer service and APP customer service, can receive and dispatch information with car terminal 2, user APP3 and vapour service factory platform 4. The vehicle terminal 2 is a vehicle-mounted system provided in the vehicle, and can monitor various states of the vehicle. The user APP3 is provided on the user's mobile device, is capable of conveying information to the user via the mobile device, and stores information about the user. The automobile repair factory platforms 4 are arranged in a plurality of numbers, each automobile repair factory platform 4 is arranged in an automobile repair factory signed with a merchant, and the automobile repair factory can be a 4S shop or a common automobile repair factory.
As shown in fig. 2, the automobile terminal 2 is configured to receive automobile remote upgrade information and perform upgrade, and when the upgrade fails, the automobile terminal 2 acquires automobile state information, failure reason information, and part state information of the automobile and sends the automobile state information, the failure reason information, and the part state information to the manufacturer platform 1.
As shown in fig. 2, the user APP3 stores vehicle information and owner information, and the user APP3 sends the vehicle information and owner information to the manufacturer platform 1 after receiving the request information. User APP3 is used to present the received service requirement query and to select whether to send service requirement confirmation information to factory platform 1 based on the entered instructions.
As shown in fig. 2, the manufacturer platform 1 is configured to send request information to the user APP3 according to information sent by the automobile terminal 2, determine whether the vehicle function is disabled according to the vehicle state information, and send failure notification, upgrade guidance or processing method information to the user APP3 according to a determination result. Factory platform 1 sends the processing method information to user APP3 along with a service requirement query. The manufacturer platform 1 judges whether the positions of the vehicle information and the user information are the same, if the positions of the vehicle information and the user information are the same, the manufacturer platform dispatches the order to the telephone customer service, if the positions of the vehicle information and the user information are different, whether the current time is within the preset time is judged, if the current time is within the preset time, the manufacturer platform dispatches the order to the telephone customer service, and if the current time is not within the preset time, the manufacturer platform waits for the preset time and dispatches the order to the telephone customer service. The telephone customer service enters the inquiry result into the manufacturer platform 1. The factory platform 1 judges whether to send an order request, vehicle state information, failure reason information, part state information, vehicle information and vehicle owner information to the vehicle repair factory platform 4 according to the received inquiry result.
As shown in fig. 2, after receiving the list request, the vehicle repair factory platform 4 selects whether to send the list confirmation information to the factory platform 1 according to the input instruction. The vehicle repair factory platform 4 receives vehicle state information, failure reason information, part state information, vehicle information and vehicle owner information, and is convenient for a vehicle repair factory to quickly judge vehicle faults and maintain the vehicle faults.
The above-described embodiments of the present invention do not limit the scope of the present invention. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present invention should be included in the scope of the claims of the present invention.
Claims (10)
1. An intelligent pushing method for remote upgrading information of an automobile is characterized by comprising the following steps:
the manufacturer platform (1) sends remote upgrading information to the automobile terminal (2);
the manufacturer platform (1) receives vehicle state information, failure reason information and part state information sent by the automobile terminal (2);
the manufacturer platform (1) sends a request to the user APP (3);
the manufacturer platform (1) receives vehicle information and vehicle owner information sent by the user APP (3);
the manufacturer platform (1) judges whether the vehicle function is invalid or not according to the vehicle state information;
if the user APP (3) is not invalid, the manufacturer platform (1) sends failure notification and re-upgrade guide to the user APP (3);
if the failure occurs, the manufacturer platform (1) sends failure notification and processing method information to the user APP (3).
2. The intelligent pushing method for the remote upgrade information of the automobile according to claim 1, wherein the manufacturer platform (1) further comprises after sending failure notification and processing method information to the user APP (3):
the manufacturer platform (1) sends a maintenance service requirement inquiry to the user APP (3);
if the manufacturer platform (1) receives maintenance service requirement confirmation information sent by the user APP (3), the manufacturer platform (1) sends an order request to the steam repair factory platform (4);
the manufacturer platform (1) receives the list confirmation information sent by the automobile repair factory platform (4) and then sends vehicle state information, failure reason information, part state information, vehicle information and vehicle owner information to the automobile repair factory platform (4).
3. The intelligent pushing method for the remote upgrade information of the automobile according to claim 2, wherein the manufacturer platform (1) further comprises after sending failure notification and processing method information to the user APP (3):
the factory platform (1) provides remote support for the telephone customer service order.
4. The intelligent pushing method for the remote upgrade information of the automobile as claimed in claim 3, wherein the factory platform (1) provides the remote support to the phone customer service order specifically comprises:
the manufacturer platform (1) judges whether the positions of the vehicle owner and the vehicle are the same according to the vehicle information and the vehicle owner information;
if the two are the same, the manufacturer platform (1) provides remote support for the telephone customer service order;
if not, the manufacturer platform (1) judges whether the current time is within the preset time, and if so, the manufacturer platform provides remote support for the telephone customer service order.
5. The intelligent pushing method for the remote upgrade information of the automobile according to claim 4, further comprising after providing the remote support to the telephone customer service order:
the factory platform (1) receives customer requirement information input by the telephone customer service and judges whether to send an order request to the automobile repair factory platform (4) or not according to the customer requirement information.
6. The intelligent pushing method for the automobile remote upgrade information according to claim 5, wherein the factory platform (1) receives customer requirement information input by a telephone customer service and judges whether to send an order request to the automobile repair factory platform (4) according to the customer requirement information specifically comprises:
the customer requirement information comprises immediate maintenance and reserved maintenance, the reserved maintenance comprises reserved time and reserved automobile repair factory, if the customer requirement information is immediate maintenance, the nearest automobile repair factory terminal is searched according to the vehicle information, and an order request is sent to the automobile repair factory terminal;
and if the customer requirement information is reserved maintenance, sending a reserved time and an order request to a reserved steam maintenance factory.
7. The intelligent pushing method for the remote upgrade information of the automobile according to claim 2, wherein the manufacturer platform (1) further comprises after sending failure notification and processing method information to the user APP (3):
the manufacturer platform (1) generates a part failure instruction H5 page according to the HTML5 standard and sends the part failure instruction H5 page to the user APP (3).
8. The utility model provides a car remote upgrade information intelligence push system which characterized in that: the system comprises a manufacturer platform (1), an automobile terminal (2) and a user APP (3);
the automobile terminal (2) is used for receiving automobile remote upgrading information and upgrading the information, and when the upgrading fails, the automobile terminal (2) acquires automobile state information, failure reason information and part state information of an automobile and sends the automobile state information, the failure reason information and the part state information to the manufacturer platform (1);
the user APP (3) stores vehicle information and vehicle owner information, and the user APP (3) receives the request information and then sends the vehicle information and the vehicle owner information to the manufacturer platform (1);
the manufacturer platform (1) is used for sending request information to the user APP (3) according to the information sent by the automobile terminal (2), judging whether the vehicle function is invalid or not according to the vehicle state information, and sending failure notification, upgrade guide or processing method information to the user APP (3) according to a judgment result.
9. The intelligent pushing system for the remote upgrading information of the automobile according to claim 8, characterized in that: the system comprises a user APP (3), a manufacturer platform (1) and a vehicle repair factory platform (4), wherein the manufacturer platform (1) sends processing method information and a maintenance service requirement inquiry, and judges whether to send an order request, vehicle state information, failure reason information, part state information, vehicle information and vehicle owner information to the vehicle repair factory platform (4) or not according to a received inquiry result;
the user APP (3) is used for displaying the received maintenance service requirement inquiry and selecting whether to send maintenance service requirement confirmation information to the manufacturer platform (1) according to an input instruction;
and after receiving the list request, the automobile repair factory platform (4) selects whether to send list confirmation information to the factory platform (1) according to an input instruction.
10. The intelligent pushing system for the remote upgrading information of the automobile according to claim 9, characterized in that: the manufacturer platform (1) judges whether the positions of the vehicle information and the user information are the same, if the positions of the vehicle information and the user information are the same, the manufacturer platform dispatches the order to the telephone customer service, if the positions of the vehicle information and the user information are different, whether the current time is within the preset time is judged, if the current time is within the preset time, the manufacturer platform dispatches the order to the telephone customer service, and if the current time is not within the preset time, the manufacturer platform waits for the preset time and dispatches the order to the telephone customer service.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111382451.2A CN114065972A (en) | 2021-11-22 | 2021-11-22 | Intelligent pushing method and system for automobile remote upgrading information |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111382451.2A CN114065972A (en) | 2021-11-22 | 2021-11-22 | Intelligent pushing method and system for automobile remote upgrading information |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN114065972A true CN114065972A (en) | 2022-02-18 |
Family
ID=80278742
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202111382451.2A Pending CN114065972A (en) | 2021-11-22 | 2021-11-22 | Intelligent pushing method and system for automobile remote upgrading information |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN114065972A (en) |
-
2021
- 2021-11-22 CN CN202111382451.2A patent/CN114065972A/en active Pending
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US6920382B2 (en) | Repair and maintenance support system and a car corresponding to the system | |
| CN101340462B (en) | Method of providing data-related services to a telematics-equipped vehicle | |
| US6553292B2 (en) | Device and method for performing remote diagnostics on vehicles | |
| CN110850848A (en) | Vehicle internet diagnosis service system | |
| EP1723807A2 (en) | Service station with vehicle communication capability | |
| CN104036559A (en) | System for performing vehicle diagnostics | |
| US9538338B2 (en) | Remote communication device call origination using a data channel communication path | |
| CN105094882A (en) | Over-the-air vehicle issue resolution | |
| WO2003023539A1 (en) | Work machine maintenance system | |
| CN103298726A (en) | Device and system for elevator maintenance | |
| CN103575544A (en) | Method and apparatus for periodic onboard compliance testing | |
| CN106054685A (en) | Off-road vehicle management system based on short-distance wireless communication, and control method for off-load vehicle management system | |
| JP2007213114A (en) | Vehicle maintenance system | |
| KR101412289B1 (en) | ECU management system and method | |
| JP2002272139A (en) | Inverter-managing system and inverter | |
| US9055409B2 (en) | Method and apparatus for roadside assistance facilitation | |
| CN114065972A (en) | Intelligent pushing method and system for automobile remote upgrading information | |
| WO2005008603A1 (en) | A vehicle remote diagnostic system and method | |
| WO2001084392A1 (en) | Mobile road-assist system | |
| KR20090003541A (en) | Method and system for providing automobile fail diagnosis service by using network | |
| JP5211654B2 (en) | Communication device, radio wave quality measurement system, radio wave quality measurement method and program | |
| JP2005160046A (en) | Operating environment setting system for mobile communication terminal | |
| CN100382488C (en) | Method for down loading mobile communication data wirelessly | |
| CN109561136A (en) | A kind of vehicle monitor terminal remote auto Accreditation System and method | |
| JP2023063707A (en) | Vehicle failure repair method and vehicle failure repair system |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |