CN113537700A - Mobile station service management and control method, device, equipment and storage medium - Google Patents

Mobile station service management and control method, device, equipment and storage medium Download PDF

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Publication number
CN113537700A
CN113537700A CN202110615453.5A CN202110615453A CN113537700A CN 113537700 A CN113537700 A CN 113537700A CN 202110615453 A CN202110615453 A CN 202110615453A CN 113537700 A CN113537700 A CN 113537700A
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China
Prior art keywords
station
information
equipment
task
positioning
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CN202110615453.5A
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Inventor
赵伟慧
汪晓臣
李樊
田源
李高科
孙同庆
黄志威
宫玉昕
王志飞
杜呈欣
郭悦
吴卉
张铭
吴跃
孟宇坤
张鹏飞
李波
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China Academy of Railway Sciences Corp Ltd CARS
Institute of Computing Technologies of CARS
Beijing Jingwei Information Technology Co Ltd
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China Academy of Railway Sciences Corp Ltd CARS
Institute of Computing Technologies of CARS
Beijing Jingwei Information Technology Co Ltd
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Priority to CN202110615453.5A priority Critical patent/CN113537700A/en
Publication of CN113537700A publication Critical patent/CN113537700A/en
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063118—Staff planning in a project environment
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06316—Sequencing of tasks or work
    • G06Q50/40—
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
    • G16Y10/00—Economic sectors
    • G16Y10/40—Transportation
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
    • G16Y20/00—Information sensed or collected by the things
    • G16Y20/10—Information sensed or collected by the things relating to the environment, e.g. temperature; relating to location
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
    • G16Y20/00—Information sensed or collected by the things
    • G16Y20/40—Information sensed or collected by the things relating to personal data, e.g. biometric data, records or preferences
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
    • G16Y40/00—IoT characterised by the purpose of the information processing
    • G16Y40/10—Detection; Monitoring
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
    • G16Y40/00—IoT characterised by the purpose of the information processing
    • G16Y40/20—Analytics; Diagnosis
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services

Abstract

The invention provides a mobile station service management and control method, a device, equipment and a storage medium, which relate to the technical field of rail transit information, and the method comprises the following steps: acquiring perception information of a station; the sensing information comprises positioning information of station staff, abnormal alarm information and positioning information corresponding to the abnormal alarm information, and the abnormal alarm information comprises station abnormal event information and station equipment alarm information; generating a task work order according to the perception information; the task work order comprises various station tasks required to be processed by a station; according to the perception information, the task work order is dispatched, and the station task is distributed and dispatched to the station staff; the station equipment linkage response is carried out, an equipment linkage scheme is formed, and prompt information of the equipment linkage scheme is sent.

Description

Mobile station service management and control method, device, equipment and storage medium
Technical Field
The invention relates to the technical field of rail transit information, in particular to a mobile station service management and control method, device, equipment and storage medium.
Background
At present, an integrated station management and control system covering the whole operation service is not established in rail transit operation management and control, stations need to be responsible for duty determination according to areas such as a master control room, a station hall, a platform, a ticket booth and security check, wherein the duty of the stations and personnel is relatively fixed, the comprehensive management and control function is centralized in a station comprehensive control room, and a mobile station management and control technical means is lacked. The station staff mainly rely on the fixed station, the mobile station and the vehicle-mounted station equipment based on the special wireless communication system to carry out wireless communication and scheduling, and the prior art only realizes voice communication and short text transmission and is difficult to meet the requirement of intelligent operation management and control. On one hand, by means of a control mode of station regional post and responsibility determination, for abnormal events such as article leaving, abnormal passenger behaviors, equipment faults and the like in station operation, corresponding post personnel have lagged information perception and lagged reporting and handling means, cooperative linkage handling in the station is difficult to realize, and response efficiency is low; on the other hand, the station lacks the precise positioning of the positions of the station staff and the positions of the abnormal events, and lacks the position-based service cooperative and digital handling of the abnormal events and the station resources by the mobile platform system.
Therefore, in the aspect of station operation management and control, it is urgently needed to realize mobile closed-loop management and control of station operation, equipment management and control, station dispatching and event handling by relying on the existing LTE network and the mobile dispatching console and using technical means based on internet of things perception, in-station positioning, mobile management and control and the like, so as to improve convenience and timeliness of station personnel for equipment management and abnormal event handling of various station affairs.
Disclosure of Invention
The invention provides a mobile station service management and control method, a mobile station service management and control device, mobile station service management and control equipment and a storage medium, which are used for overcoming the defect that a mobile station service management and control technical means is lacked in the prior art and effectively improving the convenience and timeliness of station management and control.
The invention provides a mobile station service management and control method, which comprises the following steps:
acquiring perception information of a station; the sensing information comprises positioning information of station staff, abnormal alarm information and positioning information corresponding to the abnormal alarm information, and the abnormal alarm information comprises station abnormal event information and station equipment alarm information;
generating a task work order according to the perception information; the task work order comprises various station tasks required to be processed by a station;
according to the perception information, the task work order is dispatched, and the station task is distributed and dispatched to the station staff;
and the station equipment responds in a linkage manner to form an equipment linkage scheme and send prompt information of the equipment linkage scheme.
According to the mobile station management and control method provided by the invention, the perception information of the station is obtained, and the method specifically comprises the following steps:
acquiring positioning information of the station staff based on an indoor positioning technology;
acquiring the abnormal alarm information based on automatic reporting and manual reporting;
and acquiring positioning information corresponding to the abnormal alarm information.
According to the mobile station management and control method provided by the invention, the positioning information of the station staff is obtained based on an indoor positioning technology, and the method specifically comprises the following steps:
dividing all positions in a station according to the operation area of the station to obtain a plurality of divided station areas, and arranging positioning equipment in the divided station areas;
and forming the positioning information of the station staff through the positioning equipment.
According to the mobile station management and control method provided by the invention, the positioning information corresponding to the abnormal alarm information is obtained, and the method specifically comprises the following steps:
and forming positioning information corresponding to the abnormal alarm information through the positioning equipment.
According to the mobile station service management and control method provided by the invention, the task work order is generated according to the perception information, and the method specifically comprises the following steps:
classifying the perception information;
and generating a task work order for the classified sensing information according to the set disposal work flow of the station.
According to the mobile station management and control method provided by the invention, the task work order is scheduled according to the perception information, and the station task is distributed and scheduled to the station staff, and the method specifically comprises the following steps:
acquiring a divided station area to which positioning information corresponding to the abnormal alarm information belongs;
determining the center position of the divided station area;
according to the positioning information of the station staff, the station staff in the divided station area and the skill identification information corresponding to the station staff are obtained;
allocating and dispatching the station task to station staff meeting the first condition and the second condition simultaneously; the first condition is that the distance between the first condition and the divided station area is the nearest, the second condition is that the processing authority meeting the requirements of the station affair task is obtained by the skill identification information corresponding to the station affair personnel.
According to the mobile station management and control method provided by the invention, station equipment is in linkage response to form an equipment linkage scheme, and prompt information of the equipment linkage scheme is sent, and the method specifically comprises the following steps:
determining station equipment in the divided station areas;
and forming the equipment linkage scheme according to the established linkage response flow of the station, and sending the prompt information of the equipment linkage scheme through the station equipment in the divided station area.
The invention also provides a mobile station management and control device, comprising:
the intelligent sensing module is used for acquiring sensing information of a station; the sensing information comprises positioning information of station staff, abnormal alarm information and positioning information corresponding to the abnormal alarm information, and the abnormal alarm information comprises station abnormal event information and station equipment alarm information;
the task generating module is used for generating a task work order according to the perception information; the task work order comprises various station tasks required to be processed by a station;
the scheduling module is used for scheduling the task work order according to the perception information, and allocating and scheduling the station task to the station staff;
and the linkage processing module is used for responding to the linkage of the station equipment, forming an equipment linkage scheme and sending prompt information of the equipment linkage scheme.
The present invention also provides an electronic device, comprising a memory, a processor and a computer program stored in the memory and executable on the processor, wherein the processor implements the steps of any of the above-mentioned mobile station management and control methods when executing the program.
The present invention also provides a non-transitory computer readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the mobile station traffic management and control method according to any of the above.
According to the mobile station service management and control method, device, equipment and storage medium provided by the invention, the sensing information is obtained, the task work order is generated according to the sensing information, the task work order is scheduled, the intelligent sensing analysis and the wireless communication positioning technology are applied in a fusion manner, and the mobile APP technology can be combined, so that the intelligent sensing, mobile positioning order dispatching and linkage disposal of the station service management and control are realized, the station event area is quickly captured, the station service personnel are quickly positioned and assigned with the tasks, and the response rate of the station service management personnel to emergency is effectively improved. The station staff can change the fixed post into the movable post, the working efficiency of the station staff for moving the post is fully utilized, the station keeper on duty can know the position of the person on duty in the station in real time, the station staff can intelligently schedule the station staff for moving the post after collecting the operation event, work tasks are accurately distributed for the person on duty, then the station equipment is in linkage response, an equipment linkage scheme is formed, prompt information of the equipment linkage scheme is sent, the station management and control efficiency can be greatly improved, and the number of the person on duty is reduced. The closed-loop management of station task dispatching, task dispatching notification, task execution and task execution tracking overall process information of the station operation management and control by the station staff on duty is realized, so that the station management and control flow is optimized, and the convenience and the timeliness of the station management and control are effectively improved.
Drawings
In order to more clearly illustrate the technical solutions of the present invention or the prior art, the drawings needed for the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
FIG. 1 is a flow chart of a mobile station traffic control method according to the present invention;
fig. 2 is a flowchart illustrating a step S100 in the mobile station traffic control method according to the present invention;
fig. 3 is a flowchart illustrating step S110 in the mobile station traffic control method according to the present invention;
FIG. 4 is a diagram illustrating an arrangement of positioning devices in a mobile station traffic control method according to the present invention;
fig. 5 is a flowchart illustrating a step S200 in the mobile station traffic control method according to the present invention;
fig. 6 is a flowchart illustrating a step S300 in the mobile station traffic control method according to the present invention;
fig. 7 is a specific logic diagram of step S300 in the mobile station traffic control method according to the present invention;
fig. 8 is a flowchart illustrating a step S400 in the mobile station traffic control method according to the present invention;
fig. 9 is a logic diagram of step S400 in the mobile station traffic control method according to the present invention;
fig. 10 is a schematic structural diagram of a mobile station management and control apparatus provided in the present invention;
fig. 11 is a second schematic structural diagram of the mobile station management and control apparatus provided in the present invention;
fig. 12 is a schematic structural diagram of an intelligent sensing module in the mobile station management and control apparatus provided in the present invention;
fig. 13 is a schematic structural diagram of a first sensing unit in the mobile station management and control apparatus provided in the present invention;
fig. 14 is a schematic structural diagram of a task generating module in the mobile station management and control device provided by the present invention;
fig. 15 is a schematic structural diagram of a scheduling module in the mobile station management and control apparatus according to the present invention;
fig. 16 is a schematic structural diagram of a linkage handling module in the mobile station management and control apparatus according to the present invention;
fig. 17 is a schematic structural diagram of an electronic device provided by the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings, and it is obvious that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The mobile station traffic control method of the present invention is described below with reference to fig. 1, and the mobile station traffic control method includes the following steps:
s100, obtaining perception information of the station. The sensing information comprises positioning information of station staff, abnormal warning information and positioning information corresponding to the abnormal warning information, and the abnormal warning information comprises station environment, passenger behaviors, article leaving of train operation and the like, abnormal passenger behaviors, sudden large passenger flow of a station, passenger crowding and trampling, fire alarm, abnormal opening of a platform door, jumping stop or buckling of the train, various equipment faults, and various types of station abnormal event information and station equipment warning information discovered by the patrol of the station staff.
And S200, generating a task work order according to the perception information. The task work order comprises various station tasks required to be processed by the station.
And S300, scheduling the task work order according to the perception information, and distributing and scheduling the station task to the station staff.
In step S300, comprehensive decision-making is performed based on multiple considerations, and meanwhile, the attendant chief on duty can manually dispatch each station task, and through the automatic decision-making analysis in step S300, closed-loop management of information of the overall process of dispatching station tasks, task dispatching notification, task execution and task execution tracking of the station chief on duty and the station staff on station operation management and control is realized.
S400, the station equipment responds in a linkage mode to form an equipment linkage scheme, prompt information of the equipment linkage scheme is sent, the prompt information comprises image prompt information, sound prompt information, video prompt information and the like, and the prompt information can be issued through equipment such as an electronic guide board, an LCD display screen and a broadcast loudspeaker in the station, so that passengers can be persuaded or emergency notice issuing can be carried out.
According to the mobile station service management and control method, the sensing information is obtained, the task work order is generated according to the sensing information, the task work order is scheduled, the intelligent sensing analysis and the wireless communication positioning technology are applied in a fusion manner, and the mobile APP technology can be combined, so that the intelligent sensing, the mobile positioning dispatching and the linkage disposal of station service management and control are realized, the station event area is quickly captured, the station service personnel are quickly positioned and assigned with the tasks, and the response rate of the station service management personnel to emergency situations is effectively improved. The station staff can change the fixed post into the movable post, the working efficiency of the station staff for moving the post is fully utilized, the station keeper on duty can know the position of the person on duty in the station in real time, the station staff can intelligently schedule the station staff for moving the post after collecting the operation event, work tasks are accurately distributed for the person on duty, then the station equipment is in linkage response, an equipment linkage scheme is formed, prompt information of the equipment linkage scheme is sent, the station management and control efficiency can be greatly improved, and the number of the person on duty is reduced. The closed-loop management of station task dispatching, task dispatching notification, task execution and task execution tracking overall process information of the station operation management and control by the station staff on duty is realized, so that the station management and control flow is optimized, and the convenience and the timeliness of the station management and control are effectively improved.
The mobile station service management and control method of the present invention is described below with reference to fig. 2, and step S100 specifically includes the following steps:
and S110, acquiring the positioning information of the station staff based on the indoor positioning technology.
And S120, acquiring abnormal alarm information based on automatic reporting and manual reporting.
In step S120, the automatic reporting modes include reporting modes such as station internet of things equipment, Closed Circuit Television (CCTV) video analysis, video monitoring cameras, signal systems, and other interface systems, and the manual reporting modes include reporting modes such as a station staff finding conditions such as LCD black screen, snowflake screen, gate fault, and dirty ground on site, and performing information filling through a mobile terminal, including recording modes such as text description, photographing, video, and voice, and recording the site conditions in real time and reporting through the mobile terminal.
And S130, acquiring positioning information corresponding to the abnormal alarm information.
The following describes the mobile station service management and control method according to the present invention with reference to fig. 3 and 4, where step S110 specifically includes the following steps:
and S111, dividing all the positions of stations such as station halls, platforms and the like according to the operation rules of the stations and the operation areas of the stations to obtain a plurality of divided station areas, and arranging positioning equipment in the divided station areas.
In this embodiment, the positioning device includes a plurality of remote rf units, a remote convergence unit electrically connected to the remote rf units, and a baseband unit, which are connected to each other through an optical fiber and an ethernet network, respectively. The wireless signal coverage of each area in the station is realized through a far-end radio frequency unit, and simultaneously, all internet of things terminals, Closed Circuit Television (CCTV) cameras and the like of the station realize networking connection through a station switch.
In step S111, a 3D real three-dimensional scene of the station may be set up, a 3D electronic map with corresponding system coordinates set is formed, and longitude and latitude calibration is performed in the 3D electronic map on station equipment facilities, station internet of things equipment, CCTV video analysis equipment, a video monitoring camera, a signal system, and used positioning equipment such as a remote radio frequency unit and a remote convergence unit in advance.
And S112, forming the positioning information of the station staff through the positioning equipment.
The station staff can be positioned to the corresponding remote radio frequency unit by the handheld mobile terminal, the station staff is positioned to the predefined area according to the mode of belonging to different remote radio frequency units to form the positioning information of the station staff, then the positioning information can be uploaded to the central positioning server and the dispatching desk, and the position information (positioning information) is reported to the application server through the dispatching server of the LTE core network.
With reference to step S110, step S130 specifically includes the following steps:
and forming positioning information corresponding to the abnormal alarm information through the positioning equipment.
And calibrating the positions of the positioning equipment, the Internet of things sensing terminal and the station equipment which are arranged in the divided station area according to a station layout, and calculating the position information (positioning information) of the abnormal alarm information automatically sensed in the step S120 and the relative position of the adjacent far-end radio frequency unit to realize the accurate positioning of the abnormal alarm information.
For example, a public area such as a station hall and a platform is divided into 2-4 areas, each entrance is taken as 1 area, a station equipment area is divided into 2-3 areas, initial position coordinates of an internet of things terminal, station equipment facilities and a radio frequency unit in each divided station area are calibrated in a 3D electronic map of a station, and accurate positioning of station staff, station equipment and an abnormal warning message is realized through positioning a mobile terminal to a far-end radio frequency unit and through relative position coordinates among the equipment.
The mobile station service management and control method of the present invention is described below with reference to fig. 5, and step S200 specifically includes the following steps:
and S210, classifying the perception information.
And S220, generating a task work order for the classified sensing information according to a treatment work flow established by the station.
The mobile station service management and control method of the present invention is described below with reference to fig. 6 and 7, and step S300 specifically includes the following steps:
and S310, obtaining the divided station area to which the positioning information corresponding to the abnormal alarm information belongs.
S320, determining the center position of the divided station area to which the station belongs, namely obtaining the coordinates of the center position of the divided station area to which the station belongs in the 3D electronic map
S330, according to the positioning information of the station staff, the station staff in the divided station area and the skill identification information corresponding to the station staff are obtained. The skill identification information is the skill which the station staff master can use in the station task.
And S340, allocating and dispatching the station task to the station staff meeting the first condition and the second condition at the same time. The first condition is that the distance between the first station and the divided station area is the nearest, the second condition is that the processing authority meeting the requirements of the station affair task is obtained by the skill identification information corresponding to the station affair personnel. Whether the task authority can be processed or not, operating the corresponding station task, the authority level facing the station task and the like.
In step S300, by positioning the position where the abnormal warning message occurs and performing a comprehensive decision according to the positioning information of the station staff and the skills of the staff, the automatic scheduling and task allocation of the task list between the station leader and the station staff are realized.
In step S300, the station staff and the positioning information corresponding to the abnormal warning information are dynamically obtained based on the room division positioning technology, the station staff closest to the center position of the divided station area and satisfying the event processing authority are intelligently matched based on the room division accurate positioning information, the station task allocation and scheduling are automatically performed, and the on-duty station leader can manually allocate the operation task.
If the problem found by the event reporting personnel is dealt with, the problem is selected to be solved, and a processing record is uploaded; and if the event reporting personnel can not process the problem, selecting the problem to be solved and submitting the information. The mobile station management and control method can automatically generate a task assignment work order according to the set flow of the manually reported field data, the work order is synchronously pushed to the attendant captain, and the attendant captain can check the position information (positioning information) of the station staff through the station position map and assign the task to the problem to be solved. The mobile terminal can prompt, guide, supervise, record and inquire the completion condition of the patrol work of the station staff, and the terminal can carry out corresponding acousto-optic prompt according to the task grade when receiving the task or the message. After receiving the assigned tasks, the station staff carries out processing on the event site according to the data provided by the mobile terminal. After the event processing is completed, an event handling form can be filled in the handheld terminal, a check is made in a polling place, a video description is photographed or shot, a processing record is uploaded for future reference, and the task scheduling forms closed-loop control on the event handling.
The following describes the mobile station service management and control method according to the present invention with reference to fig. 8 and 9, and step S400 specifically includes the following steps:
and S410, determining station equipment in the divided station areas.
Specifically, in step S410, station equipment in the divided station area to which the positioning information corresponding to the abnormal warning information belongs is obtained.
And S420, forming an equipment linkage scheme according to the established linkage response flow of the station, and sending prompt information of the equipment linkage scheme through station equipment in the divided station area.
When the prompt message is sent in step S420, passenger evacuation or emergency notification can be issued through devices such as an electronic guidance board, an LCD display screen, and a broadcast speaker in the station. The mobile station management and control method not only can automatically carry out scheduling and assignment tasks after sensing the event, but also can link the terminals such as station PIS, broadcast, electronic guidance and the like to issue corresponding passenger evacuation or start corresponding plans aiming at the event, and the station staff can manually issue broadcast or evacuation information by the mobile terminal. When the mobile station management and control system receives the abnormal state or event of the station, the mobile station management and control system intelligently identifies devices such as broadcasting, passenger service, electronic guide terminals and the like in the area to form a passenger evacuation or device linkage scheme. And the station attendant chief receives the intelligent scheme pushed by the system, and selects and confirms the dredging linkage terminal and the content. The mobile station management and control system establishes a service control interface with the broadcast, passenger information, electronic guidance and other specialties, and after the station leader passes the audit, the station leader sends the broadcast or information according to an interface protocol data structure to realize regional broadcast and LCD screen release information, and the guidance screen dynamically switches and leads the passengers to other paths. The station staff is changed from a fixed post to a movable post, the working efficiency of the station staff for moving the post is fully utilized, so that the operator on duty can know the position of the operator on duty in a station in real time, the operator on duty can intelligently schedule the operator on station on duty on the movable post after collecting the operation event, and the operator on duty can accurately distribute work tasks to the operator on duty.
Meanwhile, in the mobile station service management and control method, each transport and management event of the station can be rendered and displayed in a 3D electronic map, and specifically, station staff adopt a mobile intelligent terminal to carry out operation management and control operation, so that daily station service operation such as video call, remote assistance, image acquisition, worksheet filling, in-station panoramic positioning, worksheet work feedback, task reminding, information inquiry and the like is realized. The mobile terminal application service loads an indoor map of a station, information such as station operation abnormal events, equipment alarm information, equipment linkage handling conditions and the like is visually displayed in an electronic map of the station, personnel position information (positioning information) is dynamically displayed for a station keeper on duty to allocate, and personal information and current tasks and feedback of station staff can be checked by clicking a map staff identifier.
The following describes the mobile station management and control apparatus provided in the present invention, and the mobile station management and control apparatus described below and the mobile station management and control method described above may be referred to correspondingly.
The mobile station affair managing apparatus of the present invention is described below with reference to fig. 10 and 11, and includes:
and the intelligent sensing module 100 is used for acquiring sensing information of the station. The sensing information comprises positioning information of station staff, abnormal warning information and positioning information corresponding to the abnormal warning information, and the abnormal warning information comprises station environment, passenger behaviors, article leaving of train operation and the like, abnormal passenger behaviors, sudden large passenger flow of a station, passenger crowding and trampling, fire alarm, abnormal opening of a platform door, jumping stop or buckling of the train, various equipment faults, and various types of station abnormal event information and station equipment warning information discovered by the patrol of the station staff.
And the task generating module 200 is configured to generate a task work order according to the perception information. The task work order comprises various station tasks required to be processed by the station.
And the scheduling module 300 is configured to schedule the task work order according to the sensing information, and allocate and schedule the station task to the station staff.
In the dispatching module 300, comprehensive decision can be made based on multiple considerations, meanwhile, the on-duty station leader can manually dispatch each station task, and through automatic decision analysis of the dispatching module 300, closed-loop management of station task dispatching, task dispatching notification, task execution and task execution tracking overall process information of the on-duty station leader and station staff for station operation management and control is realized.
And the linkage processing module 400 is used for responding to the linkage of the station equipment, forming an equipment linkage scheme and sending prompt information of the equipment linkage scheme, wherein the prompt information comprises image prompt information, sound prompt information, video prompt information and the like, and can be issued through equipment such as an electronic guide board, an LCD display screen, a broadcast speaker and the like in the station, so that passengers can be persuaded or emergency notification issuing can be performed.
According to the mobile station management and control device, the intelligent sensing analysis and wireless communication positioning technology is applied in a fusion manner through the intelligent sensing module 100, the task generating module 200 and the scheduling module 300, and the mobile APP technology can be combined, so that intelligent sensing, mobile positioning order dispatching and linkage handling of station management and control are realized, a station event area is quickly captured, station staff are quickly positioned and assigned with tasks, and the response rate of the station staff to emergency situations is effectively improved. The station staff can be changed from a fixed post to a movable post, the working efficiency of the station staff for moving the post is fully utilized, the operator on duty can know the position of the operator on duty in the station in real time, the operator on duty can intelligently schedule the operator on station for moving the post after collecting the operation event, the operator on duty can accurately distribute work tasks to the operators on duty, and then the linkage disposal module 400 can greatly improve the station management and control efficiency and reduce the number of the operators on duty. The closed-loop management of station task dispatching, task dispatching notification, task execution and task execution tracking overall process information of the station operation management and control by the station staff on duty is realized, so that the station management and control flow is optimized, and the convenience and the timeliness of the station management and control are effectively improved.
In the following, the mobile station management and control apparatus of the present invention is described with reference to fig. 12, where the intelligent sensing module 100 specifically includes:
the first perception bit unit 110 is used for acquiring the positioning information of the station staff based on the indoor positioning technology.
The second sensing unit 120 is configured to obtain the abnormal alarm information based on automatic reporting and manual reporting.
In the second sensing unit 120, the automatic reporting modes include reporting modes such as station internet of things equipment, Closed Circuit Television (CCTV) video analysis, video monitoring cameras, signal systems, other interface systems, and the like, and the manual reporting modes include reporting modes such as a black screen of an LCD, a snow screen, a gate fault, a dirty ground, and the like found on site by station staff, and information is filled and reported through a mobile terminal, including recording modes such as text description, photographing, video, voice, and the like, and the field conditions are recorded in real time and reported through the mobile terminal.
The third sensing unit 130 is configured to obtain positioning information corresponding to the abnormal warning information.
In the following, referring to fig. 13, the mobile station management apparatus of the present invention is described, where the first sensing unit 110 specifically includes:
the first subunit 111 is configured to divide all the positions of the stations such as the station hall, the platform, and the like according to the operation rule of the station and according to the operation area of the station, obtain a plurality of divided station areas, and arrange a positioning device in the divided station areas.
In this embodiment, the positioning device includes a plurality of remote rf units, a remote convergence unit electrically connected to the remote rf units, and a baseband unit, which are connected to each other through an optical fiber and an ethernet network, respectively. The wireless signal coverage of each area in the station is realized through a far-end radio frequency unit, and simultaneously, all internet of things terminals, Closed Circuit Television (CCTV) cameras and the like of the station realize networking connection through a station switch.
A 3D real three-dimensional scene of a station can be set up in the first subunit 111, a 3D electronic map with corresponding system coordinates is formed, and longitude and latitude calibration is performed on station equipment facilities, station internet of things equipment, CCTV video analysis equipment, a video monitoring camera, a signal system, and used positioning equipment such as a remote radio frequency unit and a remote convergence unit in the 3D electronic map in advance.
The second subunit 112, via the positioning device, forms the positioning information of the station staff.
The station staff can be positioned to the corresponding remote radio frequency unit by the handheld mobile terminal, the station staff is positioned to the predefined area according to the mode of belonging to different remote radio frequency units to form the positioning information of the station staff, then the positioning information can be uploaded to the central positioning server and the dispatching desk, and the position information (positioning information) is reported to the application server through the dispatching server of the LTE core network.
In combination with the first sensing unit 110, the third sensing unit S130 specifically includes:
and forming positioning information corresponding to the abnormal alarm information through the positioning equipment.
The positioning device, the internet of things sensing terminal and the station device arranged in the divided station area are subjected to position calibration according to a station layout, and the position information (positioning information) of the abnormal alarm information automatically sensed by the second sensing unit 120 and the relative position of the adjacent far-end radio frequency unit are calculated, so that the accurate positioning of the abnormal alarm information is realized.
For example, a public area such as a station hall and a platform is divided into 2-4 areas, each entrance is taken as 1 area, a station equipment area is divided into 2-3 areas, initial position coordinates of an internet of things terminal, station equipment facilities and a radio frequency unit in each divided station area are calibrated in a 3D electronic map of a station, and accurate positioning of station staff, station equipment and an abnormal warning message is realized through positioning a mobile terminal to a far-end radio frequency unit and through relative position coordinates among the equipment.
In the following, referring to fig. 14, describing the mobile station management and control apparatus of the present invention, the task generating module 200 specifically includes:
a first generating unit 210 for classifying the perception information.
A second generating unit 220, configured to generate a task work order for the classified sensing information according to a treatment work flow established in the station.
In the following, the mobile station management and control apparatus of the present invention is described with reference to fig. 15, where the scheduling module 300 specifically includes:
the first scheduling unit 310 is configured to obtain a divided station area to which the positioning information corresponding to the abnormal warning information belongs.
A second scheduling unit 320, configured to determine the center position of the belonged divided station area, that is, obtain the coordinates of the center position of the belonged divided station area in the 3D electronic map
And the third scheduling unit 330 is configured to obtain the station staff in the divided station area and the skill identification information corresponding to the station staff according to the positioning information of the station staff. The skill identification information is the skill which the station staff master can use in the station task.
And a fourth scheduling unit 340, configured to allocate and schedule the station tasks to the station staff meeting the first condition and the second condition at the same time. The first condition is that the distance between the first station and the divided station area is the nearest, the second condition is that the processing authority meeting the requirements of the station affair task is obtained by the skill identification information corresponding to the station affair personnel. Whether the task authority can be processed or not, operating the corresponding station task, the authority level facing the station task and the like.
In the scheduling module 300, the position of the abnormal alarm information is located, and a comprehensive decision is made according to the location information and the skills of the station staff, so that the automatic scheduling and task allocation of the task list among the station leader and the station staff are realized.
In the dispatching module 300, the station staff and the positioning information corresponding to the abnormal warning information are dynamically obtained based on the room division positioning technology, the station staff which is closest to the center position of the divided station area and meets the event processing authority is intelligently matched based on the room division accurate positioning information, the station task is automatically distributed and dispatched, and meanwhile, the operator on duty can manually dispatch the operation task.
If the problem found by the event reporting personnel is dealt with, the problem is selected to be solved, and a processing record is uploaded; and if the event reporting personnel can not process the problem, selecting the problem to be solved and submitting the information. The mobile station affair management and control device can automatically generate a task assignment work order according to the set flow of the manually reported field data, the work order is synchronously pushed to the on-duty station keeper, and the on-duty station keeper can check the position information (positioning information) of the station affair personnel through a station position map and assign tasks to the problems to be solved. The mobile terminal can prompt, guide, supervise, record and inquire the completion condition of the patrol work of the station staff, and the terminal can carry out corresponding acousto-optic prompt according to the task grade when receiving the task or the message. After receiving the assigned tasks, the station staff carries out processing on the event site according to the data provided by the mobile terminal. After the event processing is completed, an event handling form can be filled in the handheld terminal, a check is made in a polling place, a video description is photographed or shot, a processing record is uploaded for future reference, and the task scheduling forms closed-loop control on the event handling.
In the following, the mobile station management apparatus according to the present invention is described with reference to fig. 16, and the linkage handling module 400 specifically includes:
and a first linkage unit 410, configured to determine station equipment in the divided station area to which the station equipment belongs.
Specifically, the first linkage unit 410 acquires station equipment in the divided station area to which the positioning information corresponding to the abnormal warning information belongs.
And the second linkage unit 420 is configured to form an equipment linkage scheme according to the linkage response flow established at the station, and send prompt information of the equipment linkage scheme through the station equipment in the divided station area to which the station equipment belongs.
When the second linkage unit 420 sends the prompt message, passenger evacuation or emergency notification can be issued through devices such as an electronic guidance board, an LCD display screen, and a broadcast speaker in the station. The mobile station management and control device not only can automatically carry out scheduling and assignment tasks after sensing events, but also can link the terminals such as station PIS, broadcast and electronic guidance to issue corresponding passenger evacuation or start corresponding plans aiming at the events, and the station staff can manually issue broadcast or evacuation information by the mobile terminal. When the mobile station management and control system receives the abnormal state or event of the station, the mobile station management and control system intelligently identifies devices such as broadcasting, passenger service, electronic guide terminals and the like in the area to form a passenger evacuation or device linkage scheme. And the station attendant chief receives the intelligent scheme pushed by the system, and selects and confirms the dredging linkage terminal and the content. The mobile station management and control system establishes a service control interface with the broadcast, passenger information, electronic guidance and other specialties, and after the station leader passes the audit, the station leader sends the broadcast or information according to an interface protocol data structure to realize regional broadcast and LCD screen release information, and the guidance screen dynamically switches and leads the passengers to other paths. The station staff is changed from a fixed post to a movable post, the working efficiency of the station staff for moving the post is fully utilized, so that the operator on duty can know the position of the operator on duty in a station in real time, the operator on duty can intelligently schedule the operator on station on duty on the movable post after collecting the operation event, and the operator on duty can accurately distribute work tasks to the operator on duty.
Meanwhile, each transport management event of the station can be rendered and displayed in a 3D electronic map in the mobile station management and control device, and specifically, station staff adopt a mobile intelligent terminal to carry out operation management and control operation, so that daily station operation including video call, remote assistance, image acquisition, worksheet filling, in-station panoramic positioning, worksheet work feedback, task reminding, information inquiry and the like is realized. The mobile terminal application service loads an indoor map of a station, information such as station operation abnormal events, equipment alarm information, equipment linkage handling conditions and the like is visually displayed in an electronic map of the station, personnel position information (positioning information) is dynamically displayed for a station keeper on duty to allocate, and personal information and current tasks and feedback of station staff can be checked by clicking a map staff identifier.
Fig. 17 illustrates a physical structure diagram of an electronic device, and as shown in fig. 17, the electronic device may include: a processor (processor)810, a communication Interface 820, a memory 830 and a communication bus 840, wherein the processor 810, the communication Interface 820 and the memory 830 communicate with each other via the communication bus 840. Processor 810 may invoke logic instructions in memory 830 to perform a mobile station traffic management method comprising the steps of:
s100, acquiring perception information of a station; the sensing information comprises positioning information of station staff, abnormal alarm information and positioning information corresponding to the abnormal alarm information, and the abnormal alarm information comprises station abnormal event information and station equipment alarm information;
s200, generating a task work order according to the perception information; the task work order comprises various station tasks required to be processed by a station;
s300, scheduling the task work order according to the perception information, and distributing and scheduling the station task to the station staff;
and S400, performing linkage response on station equipment to form an equipment linkage scheme, and sending prompt information of the equipment linkage scheme.
In addition, the logic instructions in the memory 830 may be implemented in software functional units and stored in a computer readable storage medium when the logic instructions are sold or used as independent products. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
In another aspect, the present invention also provides a computer program product comprising a computer program stored on a non-transitory computer readable storage medium, the computer program comprising program instructions which, when executed by a computer, enable the computer to perform the mobile station traffic control method provided by the above methods, the method comprising the steps of:
s100, acquiring perception information of a station; the sensing information comprises positioning information of station staff, abnormal alarm information and positioning information corresponding to the abnormal alarm information, and the abnormal alarm information comprises station abnormal event information and station equipment alarm information;
s200, generating a task work order according to the perception information; the task work order comprises various station tasks required to be processed by a station;
s300, scheduling the task work order according to the perception information, and distributing and scheduling the station task to the station staff;
and S400, performing linkage response on station equipment to form an equipment linkage scheme, and sending prompt information of the equipment linkage scheme.
In yet another aspect, the present invention also provides a non-transitory computer readable storage medium having stored thereon a computer program, which when executed by a processor is implemented to perform the mobile station traffic control method provided above, the method comprising the steps of:
s100, acquiring perception information of a station; the sensing information comprises positioning information of station staff, abnormal alarm information and positioning information corresponding to the abnormal alarm information, and the abnormal alarm information comprises station abnormal event information and station equipment alarm information;
s200, generating a task work order according to the perception information; the task work order comprises various station tasks required to be processed by a station;
s300, scheduling the task work order according to the perception information, and distributing and scheduling the station task to the station staff;
and S400, performing linkage response on station equipment to form an equipment linkage scheme, and sending prompt information of the equipment linkage scheme.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.

Claims (10)

1. A mobile station traffic control method, comprising the steps of:
acquiring perception information of a station; the sensing information comprises positioning information of station staff, abnormal alarm information and positioning information corresponding to the abnormal alarm information, and the abnormal alarm information comprises station abnormal event information and station equipment alarm information;
generating a task work order according to the perception information; the task work order comprises various station tasks required to be processed by a station;
according to the perception information, the task work order is dispatched, and the station task is distributed and dispatched to the station staff;
and the station equipment responds in a linkage manner to form an equipment linkage scheme and send prompt information of the equipment linkage scheme.
2. The mobile station traffic control method according to claim 1, wherein the step of obtaining the perception information of the station specifically comprises the steps of:
acquiring positioning information of the station staff based on an indoor positioning technology;
acquiring the abnormal alarm information based on automatic reporting and manual reporting;
and acquiring positioning information corresponding to the abnormal alarm information.
3. The mobile station service management and control method according to claim 2, wherein the step of obtaining the location information of the station staff based on an indoor location technology specifically comprises the steps of:
dividing all positions in a station according to the operation area of the station to obtain a plurality of divided station areas, and arranging positioning equipment in the divided station areas;
and forming the positioning information of the station staff through the positioning equipment.
4. The mobile station traffic control method according to claim 3, wherein the step of obtaining the positioning information corresponding to the abnormal alarm information comprises the following steps:
and forming positioning information corresponding to the abnormal alarm information through the positioning equipment.
5. The mobile station traffic control method according to claim 1, wherein the step of generating the task work order according to the perception information comprises the steps of:
classifying the perception information;
and generating a task work order for the classified sensing information according to the set disposal work flow of the station.
6. The mobile station service management and control method according to claim 4, wherein the task work order is scheduled according to the perception information, and the station service task is allocated and scheduled to the station service personnel, specifically comprising the following steps:
acquiring a divided station area to which positioning information corresponding to the abnormal alarm information belongs;
determining the center position of the divided station area;
according to the positioning information of the station staff, the station staff in the divided station area and the skill identification information corresponding to the station staff are obtained;
allocating and dispatching the station task to station staff meeting the first condition and the second condition simultaneously; the first condition is that the distance between the first condition and the divided station area is the nearest, the second condition is that the processing authority meeting the requirements of the station affair task is obtained by the skill identification information corresponding to the station affair personnel.
7. The mobile station service management and control method according to claim 6, wherein a station device linkage response forms a device linkage scheme, and sends a prompt message of the device linkage scheme, specifically comprising the steps of:
determining station equipment in the divided station areas;
and forming the equipment linkage scheme according to the established linkage response flow of the station, and sending the prompt information of the equipment linkage scheme through the station equipment in the divided station area.
8. A mobile station management and control device, comprising:
the intelligent sensing module (100) is used for acquiring sensing information of a station; the sensing information comprises positioning information of station staff, abnormal alarm information and positioning information corresponding to the abnormal alarm information, and the abnormal alarm information comprises station abnormal event information and station equipment alarm information;
the task generating module (200) is used for generating a task work order according to the perception information; the task work order comprises various station tasks required to be processed by a station;
the scheduling module (300) is used for scheduling the task work order according to the perception information, and allocating and scheduling the station task to the station staff;
and the linkage handling module (400) is used for responding to the linkage of the station equipment, forming an equipment linkage scheme and sending prompt information of the equipment linkage scheme.
9. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the steps of the mobile station traffic management method according to any of claims 1 to 7 are implemented when the program is executed by the processor.
10. A non-transitory computer readable storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the steps of the mobile station traffic management method according to any one of claims 1 to 7.
CN202110615453.5A 2021-06-02 2021-06-02 Mobile station service management and control method, device, equipment and storage medium Pending CN113537700A (en)

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