CN113223685A - Clinic operator-oriented intelligent scheduling and patient reservation management system - Google Patents
Clinic operator-oriented intelligent scheduling and patient reservation management system Download PDFInfo
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Abstract
The invention discloses an intelligent scheduling and patient appointment management system facing a clinic operator, which comprises user permission service, intelligent registration service and charging service, wherein the system intelligently schedules and appoints patients in a clinic, intelligently transfers data to a designated module through a front-end and back-end separated and distributed cluster design, each module has clear logic, simplified deployment, expandability, flexible combination and technical isomerism, and can be autonomously used by a user on any end platform, thereby improving the convenience of the clinic visit of the user, reasonably arranging the visit time of the patients, shortening the queuing visit time of the patients, improving the actual visit experience of the patients in the clinic, reasonably planning the visit process of the patients and the distribution of clinic staff, reducing the idle time of resources, improving the work efficiency of the clinic visit, and meanwhile, the working time allocation of medical staff is more reasonable and balanced.
Description
Technical Field
The invention relates to the technical field of clinic management, in particular to an intelligent scheduling and patient reservation management system for clinic operators.
Background
With the gradual progress of information-oriented development of hospitals and clinics, the traditional clinic business process cannot meet the system construction target centering around patients, the traditional clinic does not arrange a reasonable clinic process according to the angle of the patients, but the patients can adapt to each link of each clinic process, so that much inconvenience is brought to the patients, certain work of the clinic is in an unplanned state, the reason of clinic congestion is analyzed, and besides the large number of patients in the clinic, the invalid time of the patients staying in the clinic is also the root cause;
the current clinic lacks corresponding processing means, so that the clinic cannot reasonably arrange the visit time of the patient, cannot shorten the time for queuing to visit, and cannot improve the actual visit experience of the patient, and therefore, the requirement for scheduling and registering of the clinic can be effectively met, and the operation of the current clinic is also very important.
Disclosure of Invention
The invention provides an intelligent scheduling and patient appointment management system for a clinic operator, which can effectively solve the problems that the clinic cannot reasonably schedule the treatment time of a patient, cannot shorten the time of queuing treatment and cannot improve the actual treatment experience of the patient due to the lack of corresponding treatment means in the current clinic proposed in the background art.
In order to achieve the purpose, the invention provides the following technical scheme: an intelligent scheduling and patient appointment management system for clinic operators comprises a user authority service, an intelligent registration service and a charging service;
the user permission service, the intelligent registration service and the charging service are independently designed and arranged under a container, millisecond-level starting and expansion are realized, the operating efficiency of the platform is improved, the registration service adopts a distributed cluster design, high-concurrency registration reservation is supported, and the high efficiency and stability of the registration service are ensured.
According to the technical scheme, the user authority service comprises a user module, a user role module and a user authority module;
the user module is designed independently, operates under a container and supports calling at any end, wherein the user module can be used on any end platform, such as a public number, an applet, an App, a SaaS, a life number and the like;
the user role module means that an application manager can create a corresponding user role for a corresponding user according to requirements, the user only needs to establish the user role through any end platform when creating a new user role, and the user role is authenticated through the application manager after the user role is established and passes a role creation request;
the user authority module is used for allocating the authority of each service object for different user roles according to needs by an application manager, allocating the access authority of a user on a user page of any end platform, and correspondingly allocating an available application menu of the user role, so that different user roles have different authorities, and the use authorities corresponding to the users can be fused and used in any end platform.
According to the technical scheme, the user permission service further comprises a user counting module, the user counting module is used for registering the user information in advance in any end platform through the self permission of the user before the user registers the appointment, the registered user registration information is uploaded to a system database of a clinic after the user registers the information on any end platform, the user information is counted and recorded through the clinic database, the user registration information comprises real name information, identity card number information, contact mode information, symptom details, historical attendance information and historical examination report form information of the patient, and after the user information is uploaded, the four digits after the user name + the identity card number + the uploading date + the serial number are used as a label of the recorded information.
According to the technical scheme, when the user information is counted and recorded in the clinic, the registration information of the patient is counted, classified and stored according to the registration information of the user, and comprehensive classification processing is mainly carried out according to the sex information, the age information, the registration area information and the symptom information of the patient in the process of classified storage processing;
the gender information classification mainly means that the user information is classified into two categories of men and women according to the registration information of the user, and the preliminary large classification processing of the registration information is realized;
the age information classification mainly refers to classifying registered users in an interval form according to the age information of the registered users, specifically classifying the registered users in 20-30, 30-40, 40-50 and other age intervals, and performing classification statistics on the user information in each age interval in the interval age interval classification form;
the registered region information classification mainly refers to classifying user information according to the registered region information of the user, specifically, performing region division according to the positioning information of a login region when the user registers the information, and performing corresponding classification processing according to the region information of the region;
the symptom information classification mainly refers to information classification according to the main symptoms when the user registers, and specifically refers to information classification processing on the user according to the symptom information of the user's own reaction and the symptom information of historical diagnosis.
According to the technical scheme, the intelligent registration service comprises a registration reservation module and an intelligent investigation module, wherein the intelligent registration service adopts distributed cluster deployment and Consul components to realize management and discovery of the service, the service can be rapidly expanded, and the service adopts distributed cache to ensure high concurrency of registration reservation.
According to the technical scheme, the registration reservation module is used for filling registration information in an access page of a clinic platform by a user, if the user registers the reservation registration information in any end platform through the user authority of the user in advance, the login account information of the user is directly input in the access page, the reservation registration information corresponding to the user can be obtained, and the reservation registration can be carried out through the pre-registered reservation registration information;
if the historical registration information of the user does not exist in the system database of the clinic, a new piece of patient information is created, the patient is prompted to complete the completion of information data, the completed information data comprises real-name information, identity card number information, contact information, symptom details, historical diagnosis information and historical examination report form information, and after the user data information of the appointment registration is completed, the user can perform on-site appointment registration through the new user information;
if the user has historical diagnosis and treatment information in the clinic, the user only needs to perform authentication and check on four digits after inputting the user name and the identity card number on the access page, the system database of the clinic can quickly search the historical diagnosis information corresponding to the user, the user can check the historical diagnosis information according to the historical diagnosis information, and the user can perform appointment registration quickly according to the historical diagnosis information after the check information is correct.
According to the technical scheme, the intelligent troubleshooting module is used for intelligently troubleshooting to push a designated doctor to a patient by a registration service after a user fills registration information and when historical registration information of the patient exists in a system database of a clinic, the pushed doctor ensures whether the doctor has the scheduling in the time slot by combining an intelligent troubleshooting algorithm, if the pushed doctor does not have the scheduling information in the current time slot, the executed doctor is pushed, and if the pushed doctor has the scheduling information in the current time slot, the designated doctor is not pushed;
and after the system pushes the doctor, the patient selects the designated doctor registration service to call the charging service to generate a registration list.
According to the technical scheme, the charging service is mainly responsible for management of the charging module, the charging service system has multiple payment modes and supports code scanning payment of platforms such as a payment treasure platform and a WeChat platform, and the charging service adopts distributed unified ordering service and provides unified order management for the system.
According to the technical scheme, the charging service further comprises a complaint management module and a doctor-patient management module;
the complaint management module can carry out complaint and suggestion on the contents of hospital service, doctor service, hospital management work and the like of a patient, and the complaint management platform can feed back the processing result of the corresponding complaint suggestion to the patient in time or publish the processing result on the network after receiving the complaint management suggestion of the user.
According to the technical scheme, after patient complaints and suggestions are processed and processed result information is disclosed, the doctor-patient management module provides guidance basis for hospital administration management of hospital administrative staff through complaint establishment, sends processing results and suggestions to patients in a short message mode through a short message sending mode, and attaches caring greeting information to the patients.
Compared with the prior art, the invention has the beneficial effects that:
1. according to the invention, through carrying out intelligent scheduling and patient appointment management on the clinic and through the front-end and back-end separation and distributed cluster design, the data is intelligently streamed to the designated module, each module has clear logic, simplified deployment, expandability, flexible combination and technical isomerism, and a user can use the modules independently on any end platform, so that the convenience of the user in visiting the clinic is improved;
2. role creation and information registration can be carried out before patients see a doctor through user authority service, so that the patients can finish the information registration by themselves before seeing a doctor, and the system can carry out statistic classification processing on the registration information of the patients in the process of carrying out statistic registration on the information of the patients, so that the information of the patients can be stored in a system database in a classified manner, the patients can obtain the corresponding registration information more quickly in the subsequent seeing a doctor registration process, meanwhile, the system is more convenient to search the registration information of the patients, and the response speed of the system in inquiring the information is improved;
3. the system can conveniently and rapidly make appointment registration for the patient in the patient treatment process through the registration appointment module, and the system can conveniently acquire the actual patient treatment registration information of the patient from various aspects through different conditions, so that the patient can conveniently make a better appointment registration according to the patient registration information, and after the patient makes the appointment registration, the intelligent examination module can conveniently reasonably push the doctor for the patient according to the historical patient treatment information of the patient, so that the patient can obtain better treatment;
therefore, the appointment scheduling module and the intelligent scheduling module are matched for application, so that the time for patients to see a doctor is reasonably arranged, the time for the patients to queue for seeing a doctor is shortened, the actual seeing a doctor experience of the patients in a clinic is improved, the idle time of resources can be reduced by reasonably planning the seeing a doctor process of the patients and the allocation of clinic staff, the working efficiency of the clinic seeing a doctor is improved, and meanwhile, the working time allocation of medical staff is more reasonable and balanced;
4. the patient can conveniently pay the fee through a multi-channel payment mode through the charging service, so that the patient does not need to queue up for payment depending on time and place factors when paying the fee, the experience of the patient when paying the fee is improved, the management of a clinic to a patient payment order is facilitated, the trouble that the patient needs to queue up for payment at present is solved through the on-line multi-channel payment mode, and the clinic is convenient to maintain the order;
5. the patient can conveniently and rapidly complain and suggest the service of the hospital, the service of the doctor, the management work of the hospital and the like through the complaint management module and the doctor-patient management module, and a complaint suggestion channel between the patient and the clinic management platform can be conveniently opened, so that the patient can more conveniently transmit the complaint suggestion, and the patient can conveniently provide a guidance basis for the hospital administration management personnel to the management service of the hospital according to the complaint and suggestion of the patient through the complaint and suggestion of the patient, thereby further strengthening the information transmission mode between the doctors and patients, facilitating better information interaction between the patients, ensuring that the clinic is more relatives in the process of actually carrying out the doctor-seeing service for the patient, effectively promoting the service quality of the clinic and improving the doctor-seeing experience of the patient.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the principles of the invention and not to limit the invention.
In the drawings:
FIG. 1 is a block diagram of the system architecture of the present invention.
Detailed Description
The preferred embodiments of the present invention will be described in conjunction with the accompanying drawings, and it will be understood that they are described herein for the purpose of illustration and explanation and not limitation.
Example (b): as shown in fig. 1, the present invention provides a technical solution, an intelligent scheduling and patient appointment management system for clinic operators, which includes a user authority service, an intelligent registration service and a charging service;
the user permission service, the intelligent registration service and the charging service are independently designed and arranged under a container, millisecond-level starting and expansion are realized, the operating efficiency of the platform is improved, the registration service adopts a distributed cluster design, high-concurrency registration reservation is supported, and the high efficiency and stability of the registration service are ensured.
Based on the technical scheme, the user authority service comprises a user module, a user role module and a user authority module;
the user module is designed independently, operates under a container and supports calling at any end, wherein the user module can be used on any end platform, such as a public number, an applet, an App, a SaaS, a life number and the like;
the user role module means that an application manager can create a corresponding user role for a corresponding user according to requirements, the user only needs to establish the user role through any end platform when creating a new user role, and the user role is authenticated through the application manager after the user role is established and passes a role creation request;
the user authority module is used for allocating the authority of each service object for different user roles according to needs by an application manager, allocating the access authority of a user on a user page of an arbitrary end platform, and correspondingly allocating an available application menu of the user role, so that different user roles have different authorities, and the use authorities corresponding to the users can be fused and used in the arbitrary end platform.
Based on the technical scheme, the user permission service further comprises a user counting module, the user counting module is used for registering the user information in advance in any end platform through the self permission of the user before the user registers the appointment, the registered user registration information is uploaded to a system database of a clinic after the user registers the information on any end platform, the user information is counted and recorded through the clinic database, the user registration information comprises real name information, identity card number information, contact mode information, symptom details, historical visit information and historical examination report form information of the patient, and after the user information is uploaded, four digits after the user name + the identity card number + the uploading date + the serial number are used as a label of the recorded information.
Based on the technical scheme, when the user information is counted and recorded in the clinic, the registration information of the patient is counted, classified and stored according to the registration information of the user, and comprehensive classification processing is mainly carried out according to the sex information, the age information, the registration area information and the symptom information of the patient in the process of classified storage processing;
the gender information classification mainly means that the user information is classified into two categories of men and women according to the registration information of the user, and the preliminary large classification processing of the registration information is realized;
the age information classification mainly refers to classifying registered users in an interval form according to the age information of the registered users, specifically classifying the registered users in 20-30, 30-40, 40-50 and other age intervals, and performing classification statistics on the user information in each age interval in the classification form of the age interval;
the registered region information classification mainly refers to classifying user information according to the registered region information of the user, specifically, performing region division according to the positioning information of a login place when the user registers the information, and performing corresponding classification processing according to the region information of the region;
the symptom information classification mainly refers to information classification according to the main symptoms when the user registers, and specifically refers to information classification processing on the user according to the symptom information of the user's own reaction and the symptom information of historical diagnosis.
Based on the technical scheme, the intelligent registration service comprises a registration reservation module and an intelligent investigation module, wherein the intelligent registration service adopts distributed cluster deployment and Consul components to realize management and discovery of the service, the service can be rapidly expanded, and the service adopts distributed cache to ensure high concurrency of registration reservation.
Based on the technical scheme, the registration reservation module is used for filling registration information in an access page of a clinic platform by a user, if the user registers the reservation registration information in any end platform through the authority of the user in advance, the login account information of the user is directly input in the access page, the reservation registration information corresponding to the user can be obtained, and the reservation registration can be carried out through the pre-registered reservation registration information;
if the historical registration information of the user does not exist in the system database of the clinic, a new piece of patient information is created, the patient is prompted to complete the completion of information data, the completed information data comprises real-name information, identity card number information, contact information, symptom details, historical diagnosis information and historical examination report form information, and after the user data information of the appointment registration is completed, the user can perform on-site appointment registration through the new user information;
if the user has historical diagnosis and treatment information in the clinic, the user only needs to perform authentication and check on four digits after inputting the user name and the identity card number on the access page, the system database of the clinic can quickly search the historical diagnosis information corresponding to the user, the user can check the historical diagnosis information according to the historical diagnosis information, and the user can perform appointment registration quickly according to the historical diagnosis information after the check information is correct.
Based on the technical scheme, the intelligent checking module is used for intelligently checking to push a designated doctor to a patient by using a registration service when the user fills in registration information and historical registration information of the patient exists in a system database of a clinic, the pushed doctor ensures whether the doctor has the scheduling in the time slot by combining an intelligent checking algorithm, if the pushed doctor does not have the scheduling information in the current time slot, the executed doctor is pushed, and if the pushed doctor has the scheduling information in the current time slot, the designated doctor is not pushed;
and after the system pushes the doctor, the patient selects the designated doctor registration service to call the charging service to generate a registration list.
Based on the technical scheme, the charging service is mainly responsible for management of the charging module, the charging service system has multiple payment modes and supports code scanning payment of platforms such as payment treasured platforms, WeChat platforms and the like, and the charging service adopts distributed unified ordering service and provides unified order management for the system.
Based on the technical scheme, the charging service further comprises a complaint management module and a doctor-patient management module;
the complaint management module can carry out complaint and suggestion on the contents of hospital service, doctor service, hospital management work and the like of a patient, and the complaint management platform can feed back the processing result of the corresponding complaint suggestion to the patient in time or publish the processing result on the network after receiving the complaint management suggestion of the user.
Based on the technical scheme, the doctor-patient management module provides guidance basis for hospital administration management personnel to hospital management through complaint establishment after patient complaints and suggestions are processed and processed result information is disclosed, and sends the processed results and suggestions to patients in a short message mode through a short message sending mode and attaches caring greeting information to the patients.
Finally, it should be noted that: although the present invention has been described in detail with reference to the foregoing embodiments, it will be apparent to those skilled in the art that changes may be made in the embodiments and/or equivalents thereof without departing from the spirit and scope of the invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. An intelligent scheduling and patient appointment management system for clinic operators, which is characterized in that: the system comprises a user authority service, an intelligent registration service and a charging service;
the user permission service, the intelligent registration service and the charging service are independently designed and arranged under a container, millisecond-level starting and expansion are realized, the operating efficiency of the platform is improved, the registration service adopts a distributed cluster design, high-concurrency registration reservation is supported, and the high efficiency and stability of the registration service are ensured.
2. The system of claim 1, wherein the system comprises: the user authority service comprises a user module, a user role module and a user authority module;
the user module is designed independently, operates under a container and supports calling at any end, wherein the user module can be used on any end platform, such as a public number, an applet, an App, a SaaS, a life number and the like;
the user role module means that an application manager can create a corresponding user role for a corresponding user according to requirements, the user only needs to establish the user role through any end platform when creating a new user role, and the user role is authenticated through the application manager after the user role is established and passes a role creation request;
the user authority module is used for allocating the authority of each service object for different user roles according to needs by an application manager, allocating the access authority of a user on a user page of any end platform, and correspondingly allocating an available application menu of the user role, so that different user roles have different authorities, and the use authorities corresponding to the users can be fused and used in any end platform.
3. The system of claim 1, wherein the system comprises: the user permission service further comprises a user counting module, the user counting module is used for registering the user information in advance in any end platform through the self permission of the user before the user registers the appointment register information, the registered user register information is uploaded to a system database of a clinic after the user registers the information on any end platform, the user information is counted and filed through the clinic database, the user register information comprises real name information, identity card number information, contact information, symptom details, historical diagnosis information and historical examination report list information of the patient, and after the user information is uploaded, the user name + four digits behind the identity card number + the uploading date + the serial number are used as a label of the recorded information.
4. The system of claim 3, wherein the system comprises: when the user information is counted and filed in a clinic, the registration information of the patient is counted, classified and stored according to the registration information of the user, and comprehensive classification processing is mainly carried out according to the sex information, the age information, the registration area information and the symptom information of the patient in the process of classified storage processing;
the gender information classification mainly means that the user information is classified into two categories of men and women according to the registration information of the user, and the preliminary large classification processing of the registration information is realized;
the age information classification mainly refers to classifying registered users in an interval form according to the age information of the registered users, specifically classifying the registered users in 20-30, 30-40, 40-50 and other age intervals, and performing classification statistics on the user information in each age interval in the interval age interval classification form;
the registered region information classification mainly refers to classifying user information according to the registered region information of the user, specifically, performing region division according to the positioning information of a login region when the user registers the information, and performing corresponding classification processing according to the region information of the region;
the symptom information classification mainly refers to information classification according to the main symptoms when the user registers, and specifically refers to information classification processing on the user according to the symptom information of the user's own reaction and the symptom information of historical diagnosis.
5. The system of claim 1, wherein the system comprises: the intelligent registration service comprises a registration reservation module and an intelligent investigation module, wherein the intelligent registration service adopts distributed cluster deployment and Consul components to realize treatment and discovery of the service, the service can be rapidly expanded, and the service adopts distributed cache to ensure high concurrency of registration reservation.
6. The system of claim 5, wherein the system comprises: the registration reservation module is used for filling registration information in an access page of a clinic platform by a user, if the user registers the reservation registration information in an arbitrary end platform through the user authority of the user in advance, the login account information of the user is directly input in the access page, so that the reservation registration information corresponding to the user can be obtained, and the reservation registration can be carried out through the pre-registered reservation registration information;
if the historical registration information of the user does not exist in the system database of the clinic, a new piece of patient information is created, the patient is prompted to complete the completion of information data, the completed information data comprises real-name information, identity card number information, contact information, symptom details, historical diagnosis information and historical examination report form information, and after the user data information of the appointment registration is completed, the user can perform on-site appointment registration through the new user information;
if the user has historical diagnosis and treatment information in the clinic, the user only needs to perform authentication and check on four digits after inputting the user name and the identity card number on the access page, the system database of the clinic can quickly search the historical diagnosis information corresponding to the user, the user can check the historical diagnosis information according to the historical diagnosis information, and the user can perform appointment registration quickly according to the historical diagnosis information after the check information is correct.
7. The system of claim 5, wherein the system comprises: the intelligent checking module is used for intelligently checking and pushing a designated doctor to the patient by using the registration service after the user fills registration information and when historical registration information of the patient exists in a system database of a clinic, the pushed doctor ensures whether the doctor has the scheduling in the time period by combining an intelligent checking algorithm, if the pushed doctor does not have the scheduling information in the current time period, the executed doctor is pushed, and if the pushed doctor has the scheduling information in the current time period, the designated doctor is not pushed;
and after the system pushes the doctor, the patient selects the designated doctor registration service to call the charging service to generate a registration list.
8. The system of claim 1, wherein the system comprises: the charging service is mainly responsible for the management of the charging module, the charging service system has various payment modes, code scanning payment of platforms such as a payment treasure platform and a WeChat platform is supported, and the charging service adopts distributed unified ordering service, so that unified order management is provided for the system.
9. The system of claim 8, wherein the system comprises: the charging service also comprises a complaint management module and a doctor-patient management module;
the complaint management module can carry out complaint and suggestion on the contents of hospital service, doctor service, hospital management work and the like of a patient, and the complaint management platform can feed back the processing result of the corresponding complaint suggestion to the patient in time or publish the processing result on the network after receiving the complaint management suggestion of the user.
10. The system of claim 9, wherein the system comprises: the doctor-patient management module is used for providing guidance basis for hospital administration management personnel to hospital management through complaint establishment after complaints and suggestions of patients are processed and processed result information is disclosed, sending the processed results and suggestions to the patients in a short message mode through a short message sending mode, and attaching care greeting information to the patients.
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