CN110322953A - A kind of intelligence is accompanied the patient to see a doctor system and its method of accompanying the patient to see a doctor - Google Patents
A kind of intelligence is accompanied the patient to see a doctor system and its method of accompanying the patient to see a doctor Download PDFInfo
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- CN110322953A CN110322953A CN201910628579.9A CN201910628579A CN110322953A CN 110322953 A CN110322953 A CN 110322953A CN 201910628579 A CN201910628579 A CN 201910628579A CN 110322953 A CN110322953 A CN 110322953A
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- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
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Abstract
It accompanies the patient to see a doctor system and its method of accompanying the patient to see a doctor the invention discloses a kind of intelligence, belongs to field of medical technology.Wherein, the intelligence system of accompanying the patient to see a doctor includes: information collecting platform, information identifying platform, cloud storage platform and the information processing platform, the information processing platform includes dividing to examine module, reservation registration module, doctor's advice module, path planning module and enquiry module, patient assessment destination, time and points for attention can be informed into patient by doctor's advice module, and avoid patient's missed visits time by repeatedly reminding；Meanwhile using the sequencing that path planning module is the medical project of patient's planning and the position navigation of medical project department is provided, it not only can be reduced patient's waiting time, but also can reasonable distribution medical resource.Compared with prior art, the intelligence system of accompanying the patient to see a doctor provided by the invention can save patient assessment's time, improve medical efficiency, can be to provide huge convenience to the unfamiliar patient of the hospital patient that especially receives medical treatment in allopatry.
Description
Technical field
The invention belongs to field of medical technology, especially a kind of intelligence is accompanied the patient to see a doctor system and its method of accompanying the patient to see a doctor.
Background technique
The management of hospital process is always the most important thing to work in institute, and only reinforcement hospital process management optimizes hospital
Operation flow, more benefits could be created from the operation flow of optimization.Hospital constantly carries out the change of workflow management thus
Leather and improvement provide one-step service center for patient, and setting special messenger guides patient assessment, answers the various consultings of patient, reduces
Patient hurries back and forth back and forth.
Into the information age, when using information system as tie, positive the advantages of utilizing network technology improves or optimize hospital
Service procedure, for hospital, workflow management sheet designs for patient demand.Therefore as the variation of internal and external environment is accompanied the patient to see a doctor system
Also it can continue to optimize.Hospital process is reproduced by the realization of continuing to optimize for the system of accompanying the patient to see a doctor, value of services is continuously improved, reduces clothes
Business cost improves personnel and equipment benefit, promotes Hospital Service Quality and image.Externally, it allows medical staff's the sense of access sufficient, is promoted
Satisfaction improves experience of seeing a doctor, and there is more stringent function division in hospital of today more, and patient often repeatedly travels to and fro between clinic
With each function division.One patient in hospital go to a doctor the time required to, easily it is more than half a day even several days, wherein be lined up and wait
It is most to examine holding time.So inefficient behavior, not only wastes patient and family members' plenty of time, also causes to hospital huge
The wasting of resources.More far-reaching influence is to see patient and family members every time all to need to pay great mental and physical efforts and physical strength, will necessarily
Serious passive resentment is generated to hospital, medical treatment cost is caused to be continuously increased.
But when patient receives medical treatment in allopatry, due to not known about to the function division of strange land hospital and information about doctor, make
Strange land patient not only registers difficulty, the specific location of corresponding department is difficult to find that registering successfully, leads to strange land patient
It repeatedly travels to and fro between each department of hospital outpatient, simultaneously because queuing and queuing time for consultation are longer, so that the patient that strange land is medical
The plenty of time is wasted, more notably, since time waste causes strange land patient assessment's project to delay so that aggravation, causes to suffer from
Person generates passive resentment to hospital, not only causes the waste of medical resource, at the same can also damage patient health and
The waste of financial resources.
Summary of the invention
The present invention provides intelligent accompany the patient to see a doctor system and its methods of accompanying the patient to see a doctor, to optimize the performance of existing system of accompanying the patient to see a doctor.
To achieve the above object, the invention adopts the following technical scheme:
A kind of intelligence is accompanied the patient to see a doctor system, comprising: information collecting platform, information identifying platform, cloud storage platform and information processing are flat
Platform；
The information collecting platform collects patient by hospital's mobile media terminal, customer mobile terminal and hospital operation terminal
Text, voice input information and the doctor's advice information of doctor's typing；
The doctor's advice information of patient's typing information and doctor's typing that the information identifying platform obtains information collecting platform into
Row identification extracts keyword, and keyword message is transmitted to the information processing platform, and the information identifying platform and information are collected
Communication connection between platform；
The cloud storage platform storage associated disease information, patient assessment's historical information, doctor individual and information of being on diagnostics, hospital are each
Department's position electronic map and each department patient go to a doctor and wait in real time person-time information, and each department patient of real-time update is in real time
Examine and wait a person-time information；
The information processing platform according to patient's typing information and doctor's typing information, by big data intellectual analysis go out patient and
The demand of doctor, and corresponding storage information in cloud storage platform is called, send it to hospital's mobile media terminal, Yong Huyi
Dynamic terminal and hospital operation terminal, the information processing platform include dividing to examine module, reservation registration module, doctor's advice module, road
Diameter planning module and enquiry module examine the illness information that module is provided according to patient for described point and determine that patient registers department, institute
It states reservation registration module to handle reservation according to patient demand and register, the scheme of examining will further in advance according to doctor for the doctor's advice module
It examines project place, time and points for attention and informs patient, the project that the path planning module is further gone to a doctor according to patient
There is provided path and the navigation that medical project corresponds to department for patient, the enquiry module by the medical result notice patient of patient and
Medical doctor examines for described point and communicates between module, reservation registration module, doctor's advice module, path planning module and enquiry module
Connection, communication connection between the information processing platform and information identifying platform and cloud storage platform.
In a further embodiment, the doctor's advice module by patient further go to a doctor project department position, waiting when
Between and points for attention patient is pushed to by the APP of customer mobile terminal, the APP of customer mobile terminal can be with vibrating alert
Mode notifies patient to check, patient receives to go to a doctor first 5 minutes, and the APP of customer mobile terminal reminds patient again, passes through doctor's advice mould
Block repeatedly can remind patient to go to a doctor in time, avoid patient's missed visits time, improve medical efficiency, save patient it is medical when
Between.
In a further embodiment, the path planning module is called according to patient assessment's project that doctor's advice module pushes
Respective items purpose department patient assessment's quantity and the averagely medical duration of department patient, path planning module in cloud storage platform
Waiting time needed for calculating each medical project, and be the sequencing of the medical project of patient's formulation, path based on duration
The position that each medical project of planning module corresponds to department provides navigation Service for patient, instructs client to receive in order medical, leads to
Optimal medical project order can be provided for patient by crossing path planning module, reduce waiting time and the Qu Ge section of patient assessment
The walking time of room saves the consultation time of patient, while the navigation Service that passage path planning module provides, can be to avoid trouble
Person can not find the corresponding department of medical project, avoid patient that the plenty of time was wasted on the time for finding accurate visit, into one
Step saves the consultation time of patient, improves the medical efficiency of patient.
In a further embodiment, the information processing platform further includes paying service module, the paying service mould
Block receives the subject that client's reservation registers, information about doctor and medical project call corresponding accounts in cloud storage platform, doctor with
And the correspondence expense of medical project, and can be with customer mobile terminal by total cost is pushed to after expense progress accumulation calculating
On APP, patient can complete to pay on line by the APP of customer mobile terminal, by the way that paying service module is arranged, can make to suffer from
Person improves the payment convenience of patient, when avoiding queuing of patients that payment window payment is gone to cause by paying medical expenditure on line
Between waste, improve patient assessment's efficiency, reduce patient assessment's time.
In a further embodiment, the information processing platform further includes calling module, and the calling module is according to trouble
The speech call information and text call information of person's typing, are pushed to hospital operation for patient calls' information and patient position
Terminal notifies doctor, nurse to provide service for calling patient, by the way that calling module is arranged, can establish patient and hospital, nurse
Between real-time communication can be by system calling doctor or the nurse of accompanying the patient to see a doctor when patient causes danger, doctor or nurse can
To find patient in time by location information, immediate service is provided for patient.
In a further embodiment, the information processing platform further includes suggestion feedback module, the suggestion feedback mould
Root tuber according to the feedback information of patient's typing judge the feedback information of patient for praise, suggest and calling information, and will suggest and
Calling information pushes to hospital operation terminal, and hospital responsible person passes through hospital operation terminal typing explanation and processing result, opinion
Feedback module will explain and processing result by the APP of customer mobile terminal pushes to patient, passes through setting suggestion feedback module
The approach of information feedback can be provided for patient, the feedback information that hospital can also be provided by patient adjusts method of service, solution
Certainly service problem improves patient's medical treatment experience, eliminates conflict between doctors and patients.
In a further embodiment, the information processing platform further includes investigation module, and the investigation module is by hospital
The questionnaire of operating terminal typing pushes to customer mobile terminal APP, and patient is reminded to participate in investigation, and investigation module collects arrangement
Patient's finding simultaneously pushes to hospital operation terminal, investigates module by setting, hospital can investigate and count medical staff
Service state, in time discovery and correct service disadvantage, improve patient medical treatment experience.
In a further embodiment, the information processing platform further includes problem maintenance module, and described problem safeguards mould
Information identifying platform can not be pushed to hospital operation terminal the problem of identidication key by block, and hospital responsible person passes through hospital operation
Terminal reply and reply result typing cloud storage platform can be collected patient advisory by offering question maintenance module
The problem of, and library the problem of update the storage in cloud storage platform provides better counseling services for patient, and raising is accompanied the patient to see a doctor system
Intelligent Service.
To achieve the above object, the invention adopts the following technical scheme:
A kind of intelligence is accompanied the patient to see a doctor the method for accompanying the patient to see a doctor of system, and is included the following steps:
Step 1: patient inputs illness information by the APP of hospital's mobile media terminal or customer mobile terminal, and information is collected
Platform collects illness information and is transmitted to information identifying platform, and information identifying platform identifies the keyword in illness information, information
Dividing for processing platform examines module according to corresponding department and sit-in doctor's information in keyword calling cloud storage platform, and will suffer from
Person needs the information of the department's title and sit-in doctor registered to be sent to hospital's media termination or customer mobile terminal for patient
Selection；
Step 2: patient is by hospital's media termination or department is registered in customer mobile terminal APP selection and sit-in doctor hangs
Number, and the personal information of patient is transmitted to information identifying platform, information identification by typing personal patient information, information collecting platform
The personal information of land identification patient is simultaneously sent to hospital operation terminal by reserving registration module；
Step 3: patient to specified department carries out tentative diagnosis, and doctor's tentative diagnosis result and patient further go to a doctor project is led to
Hospital operation terminal input system is crossed, information collecting platform collects patient's tentative diagnosis result and the letter for project of further going to a doctor
Breath, information identifying platform carries out keyword recognition, and recognition result is transmitted to the information processing platform, the doctor of the information processing platform
Module is advised to transfer the correspondence department title in cloud storage platform, place and the further checkup item of patient according to recognition result
Points for attention and Diagnostic Time are sent on the APP of customer mobile terminal, and customer mobile terminal APP can be in a manner of vibrating alert
Patient is notified to check, patient receives to go to a doctor first 5 minutes, and the APP of customer mobile terminal reminds patient again；
Step 4: patient assessment's project that path planning module is pushed according to doctor's advice module is called in cloud storage platform and corresponds to project
Department's patient assessment's quantity and change the averagely medical duration of department patient assessment, path planning module calculates each medical project
The required waiting time is patient's formulation reasonably medical project order, and is patient according to the position of department where each medical project
Navigation Service is provided, instructs patient that corresponding department is gone to go to a doctor in order；
Step 5: after patient assessment's project, each medical project department operator is diagnosed patient by hospital operation terminal
As a result it input system and is stored in cloud storage platform, patient is inquired by mobile terminal APP, and enquiry module calls cloud storage
It patient's diagnostic result and is pushed on the APP of customer mobile terminal in platform.
In a further embodiment, the patient that the path planning module in the step 4 is pushed according to doctor's advice module is just
It examines project and calls the averagely medical duration of respective items purpose department patient assessment's quantity and patient assessment's project in cloud storage platform,
Waiting time length needed for path planning module calculates each medical project is that patient formulates reasonably medical project order, and root
Navigation Service is provided for patient according to the position of department where each medical project, instructs patient to receive medical process in order to include
Following steps:
Step 401: patient assessment's project that path planning module is pushed according to doctor's advice module transfers correspondence from cloud storage platform
The averagely medical duration of the patient of patient assessment's quantity of department and each department calculates the corresponding department of each medical project of patient
Waiting time；
Step 402: path planning module calls patient to need the electronic map of medical each department of project, calculates patient Qu Ge department
Walking time；
Step 403: path planning module needs the sequencing of medical project, accumulation calculating patient Qu Ge section by combining patient
The time and walking time of the total waiting in room determine the medical project order of patient；
Step 404: path planning module calls the electronic map of the hospital in cloud storage platform according to medical project order, and
The planning path that each medical project corresponds to department is pushed on customer mobile terminal APP, patient navigates in order according to the map
Corresponding department is gone to go to a doctor.
The utility model has the advantages that the intelligence system of accompanying the patient to see a doctor provided by the invention includes information collecting platform, information identifying platform, cloud storage
Platform and the information processing platform, the information processing platform include dividing to examine module, reservation registration module, doctor's advice module, path
Planning module and enquiry module can be informed patient assessment destination, time and points for attention by doctor's advice module
Patient, and patient's missed visits time is avoided by repeatedly reminding；Meanwhile medical item is planned for patient using path planning module
Purpose sequencing and the position for providing medical project department are navigated, and not only can be reduced patient's waiting time, but also can be reasonable
Distribute medical resource.Compared with prior art, the intelligence system of accompanying the patient to see a doctor provided by the invention can save patient assessment's time, improve
Medical efficiency can provide convenience to be unfamiliar with the patient patient that especially receives medical treatment in allopatry to hospital.
Detailed description of the invention
Fig. 1 is that intelligence of the invention is accompanied the patient to see a doctor the structural block diagram of system.
Fig. 2 be intelligence of the invention accompany the patient to see a doctor system customer mobile terminal flow chart.
Fig. 3 be intelligence of the invention accompany the patient to see a doctor system cloud storage platform virtual customer service true man video Stored Procedure figure.
Fig. 4 is that intelligence of the invention is accompanied the patient to see a doctor the flow chart for point examining module of system.
Fig. 5 be intelligence of the invention accompany the patient to see a doctor system doctor's advice module flow chart.
Fig. 6 be intelligence of the invention accompany the patient to see a doctor system path planning module flow chart.
Fig. 7 be intelligence of the invention accompany the patient to see a doctor system paying service module flow chart.
Fig. 8 be intelligence of the invention accompany the patient to see a doctor system calling module flow chart.
Fig. 9 be intelligence of the invention accompany the patient to see a doctor system suggestion feedback module flow chart.
Figure 10 be intelligence of the invention accompany the patient to see a doctor system investigation module flow chart.
Figure 11 be intelligence of the invention accompany the patient to see a doctor system the problem of maintenance module flow chart.
Specific embodiment
Below in conjunction with drawings and examples, clear, complete description is carried out to technical solution of the present invention.Based on the present invention
In embodiment, those of ordinary skill in the art's every other implementation obtained under that premise of not paying creative labor
Example, shall fall within the protection scope of the present invention.
As shown in Figure 1 to Figure 2, the present invention provides a kind of intelligence and accompanies the patient to see a doctor system, comprising: information collecting platform, information identification
Platform, cloud storage platform and the information processing platform.
Specifically, information collecting platform passes through hospital's mobile media terminal, customer mobile terminal and hospital operation terminal
Collect text, voice input information and the doctor's advice information of doctor's typing of patient；Hospital's mobile media in the present embodiment is whole
End is can be inquiry machine, and customer mobile terminal can be smart phone, plate, and hospital operation terminal is mainly each department, hospital
Computer terminal.
The doctor's advice information of patient's typing information and doctor's typing that information identifying platform obtains information collecting platform into
Row identification extracts keyword, and keyword message is transmitted to the information processing platform, and the information identifying platform and information are collected
Communication connection between platform, keyword message relate generally to patient condition, pathology, patient diet's daily life, hospital admission project, just
The relevant informations such as department, sit-in doctor are examined, keyword message is extracted using big data intellectual analysis.
The illness of cloud storage platform storage various diseases, pathological information, patient assessment's historical information, doctor is personal and is on diagnostics
Information, each department position electronic map of hospital and each department patient go to a doctor in real time and wait person-time information etc., and real-time update is each
Department patient goes to a doctor in real time and waits person-time information, and each department's operating terminal of cloud storage platform and hospital establishes communication connection, just
The storage information in cloud storage platform is obtained and updated in timely.
The information processing platform according to patient's typing information and doctor's typing information, by big data intellectual analysis go out patient and
The demand of doctor, and corresponding storage information in cloud storage platform is called, send it to hospital's mobile media terminal, Yong Huyi
Dynamic terminal and hospital operation terminal, the information processing platform include dividing to examine module, reservation registration module, doctor's advice module, road
Diameter planning module and enquiry module examine the illness information that module is provided according to patient for described point and determine that patient registers department, institute
It states reservation registration module to handle reservation according to patient demand and register, the scheme of examining will further in advance according to doctor for the doctor's advice module
It examines project place, time and points for attention and informs patient, the project that the path planning module is further gone to a doctor according to patient
There is provided path and the navigation that medical project corresponds to department for patient, the enquiry module by the medical result notice patient of patient and
Medical doctor examines for described point and communicates between module, reservation registration module, doctor's advice module, path planning module and enquiry module
Connection, communication connection between the information processing platform and information identifying platform and cloud storage platform.
In conjunction with Fig. 3 in one embodiment of present embodiment, the information for being pushed to patient is stored in cloud storage platform
Explanation video, the explanation video stores after being recorded in advance by special messenger into cloud storage platform, when patient by it is mobile eventually
End proposition problem is preferentially pushed away by the way of explaining video when needing to answer or when system of accompanying the patient to see a doctor is to patient's pushed information
It send, realizes the virtual customer service function for system of accompanying the patient to see a doctor, the virtual customer service in the present invention refers in hospital's mobile media terminal or use
The true man's video shown on the mobile terminal APP of family.
In conjunction with Fig. 4, in one embodiment of present embodiment, patient passes through customer mobile terminal APP to virtual customer service
Oneself uncomfortable symptom is described, uncomfortable concrete position occurs for virtual customer service rhetorical question patient, and informs it according to the answer of patient
The department's title that should be registered.
In conjunction with Fig. 5, doctor's advice module by patient further go to a doctor project department position, queuing time for consultation and points for attention lead to
The APP for crossing customer mobile terminal is pushed to patient, when doctor's advice complete under doctor and by hospital operation terminal typing accompany the patient to see a doctor system after,
The accompany the patient to see a doctor synchronous HIS data of implementation of system of intelligence are notified the information of class, and by virtual customer service at the first time by it is all just
It examines project information and notifies patient, if patient is not turned on mobile phone, customer mobile terminal APP will notify to suffer from a manner of vibration etc.
Person, when patients being waited to open customer mobile terminal APP, doctor's advice module is again led to all medical project information in a manner of virtual customer service
Know patient.Patient receives first five minute of diagnosis and treatment, and doctor's advice module is done finally customer mobile terminal APP in a manner of virtual customer service
It is primary that patient is reminded to go to a doctor.When doctor stops examining, doctor's advice module is customer mobile terminal APP in a manner of virtual customer service
Notice reminds patient to change about outpatient service next time or change about other doctors, and doctor's advice module is by customer mobile terminal APP with virtual visitor
The mode of clothes reminds the timely further consultation of chronic.It can repeatedly remind patient to go to a doctor in time by doctor's advice module, avoid patient
The missed visits time improves medical efficiency, saves the consultation time of patient.
In conjunction with Fig. 6, the path planning module calls cloud storage platform according to patient assessment's project that doctor's advice module pushes
Middle respective items purpose department patient assessment's quantity and the averagely medical duration of department patient, path planning module calculate respectively just
The waiting time needed for project is examined, and formulates the sequencing of medical project for patient based on duration, path planning module is each
The position that medical project corresponds to department provides navigation Service for patient, instructs client to receive in order medical, passage path planning
Module can provide optimal medical project order for patient, reduce patient assessment waiting time and Qu Ge department walking when
Between, the consultation time of patient, while the navigation Service that passage path planning module provides are saved, it can be to avoid to each department, hospital
The patient that the unfamiliar patient in position especially receives medical treatment in allopatry can not find the case where medical project corresponding department, cause patient will
Plenty of time was wasted on the time for finding accurate visit, and can wait medical patient excessive to avoid part department, hospital,
Queuing time is longer, nobody situation about going to a doctor of some departments prevents the waste for causing medical resource, further saves patient just
The time is examined, the medical efficiency of patient is improved.
In one embodiment of present embodiment, when doctor is after doctor's advice complete under tentative diagnosis, path planning module
Go out the medical sequencing of each medical project, consultation time of making rational planning for, root according to the project planning that patient further goes to a doctor
According to when length, path few principle cook up the optimal path of patient assessment, reduce patient's waiting time, shorten patient's walking away from
From medical project order is notified patient in a manner of virtual customer service the APP of customer mobile terminal by path planning module；Together
When path planning module according to the medical project order planned, the electronic map of the hospital in cloud storage platform is called, to suffer from
Person provides navigation Service, and patient is by voice or is manually entered floor information realization positioning, and path planning module passes through user
The APP of mobile terminal navigates after positioning to patient, and navigation procedure is carried out in a manner of virtual customer service.
In conjunction with Fig. 7, in a further embodiment, the information processing platform further includes paying service module, paying service mould
Block receives subject, information about doctor and the medical project that client's reservation is registered and calls corresponding accounts, doctor in cloud storage platform
And the correspondence expense of medical project, and can be with customer mobile terminal by total cost is pushed to after expense progress accumulation calculating
On APP, patient can complete to pay on line by the APP of customer mobile terminal, by the way that paying service module is arranged, can make to suffer from
Person improves the payment convenience of patient, when avoiding queuing of patients that payment window payment is gone to cause by paying medical expenditure on line
Between waste, improve patient assessment's efficiency, reduce patient assessment's time.Patient using accompany the patient to see a doctor system paying service module it
Before, patient need to first pass through and carry out payment authorization on the APP of customer mobile terminal, patient can bind bank card, medical insurance card and
Payment software on other lines, as patient assessment by customer mobile terminal APP carry out line on pay when, paying service module with
The mode of virtual customer service is putd question to and is confirmed to payment project and payment amount of money, and after confirmation is errorless, authorizing virtual customer service is it
The payment project occurred in diagnosis and treatment process functions in an acting capacity of payment, and after payment, patient can inquire payment record by APP, can also
To cancel the authorization of the payment of intelligent system of accompanying the patient to see a doctor.
In conjunction with Fig. 8, in a further embodiment, the information processing platform further includes calling module, the calling mould
Patient calls' information and patient position are pushed to by root tuber according to the speech call information and text call information of patient's typing
Hospital operation terminal notifies doctor, nurse to provide service for calling patient.When inpatient needs replacing liquid medicine band, dissipates in institute
When step occurs accident and needs other services, it can be asked for help by customer mobile terminal APP to virtual customer service, virtual visitor
Patient demand and patient position are sent to hospital operation terminal by calling module by clothes, notify doctor or nurse is patient
Help is provided；By the way that calling module is arranged, the real-time communication between patient and hospital, nurse can be established, when patient endangers
When dangerous, patient can be found by location information by system calling doctor or the nurse of accompanying the patient to see a doctor, doctor or nurse in time,
Immediate service is provided for patient.
In conjunction with Fig. 9, in a further embodiment, the information processing platform further includes suggestion feedback module, institute's suggestion feedback
Module according to the feedback information of patient's typing judge the feedback information of patient for praise, suggest and calling information, and will suggest
And calling information pushes to hospital operation terminal, hospital responsible person passes through hospital operation terminal typing explanation and processing result, meaning
See that feedback module will be explained and processing result by the APP of customer mobile terminal pushes to patient.At one of present embodiment
In embodiment, patient is exchanged by cell phone application with virtual customer service, submits praise, suggestion and calling information, virtual customer service
The information of patient feedback is submitted into information collecting platform, information collecting platform transmits information to information identifying platform, by information
Identifying platform identifies the type of patient feedback, and by the transmission of feedback information of patient to suggestion feedback module, suggestion feedback
Module shows that hospital responsible person answers and handles to the suggestion of patient and calling information by hospital operation terminal, and will
Result is sent to customer mobile terminal APP by the intelligent system of accompanying the patient to see a doctor of processing result input, suggestion feedback module.By the way that opinion is arranged
Feedback module can provide the approach of information feedback for patient, and hospital can also be coped in time by the feedback information that patient provides
Processing adjusts method of service, solves service problem, improves patient's medical treatment experience, by the discontented elimination of patient in budding state, disappears
Except conflict between doctors and patients.
In conjunction with Figure 10, in a further embodiment, the information processing platform further includes investigation module, investigates module for hospital
The questionnaire of operating terminal typing pushes to customer mobile terminal APP, and when patient opens APP, investigation module can be with virtual
The mode of customer service reminds patient to participate in investigation, is putd question to by virtual customer service, and patient answers, and information collecting platform, which is collected, suffers from
The finding of person is simultaneously transmitted to information identifying platform, is sent at information after the investigation content of information identifying platform identification patient
The investigation module of platform, investigation module remove invalid investigation content, collect and arrange patient's finding formation statistical report form,
And hospital operation terminal is pushed to, the operator of hospital can also be exchanged by hospital operation terminal with virtual customer service,
Timely download statistics report.Module is investigated by setting, patient is actively invited to participate in investigation, hospital can investigate and count medical care
The service state of personnel, in time discovery and correction service disadvantage, improve the medical treatment experience of patient.
In conjunction with Figure 11, in a further embodiment, the information processing platform further includes problem maintenance module, and problem safeguards mould
Information identifying platform can not be pushed to hospital operation terminal the problem of identidication key by block, and hospital responsible person passes through hospital operation
Terminal reply and reply result typing cloud storage platform can be collected patient advisory by offering question maintenance module
The problem of, and library the problem of update the storage in cloud storage platform provides better counseling services for patient, and raising is accompanied the patient to see a doctor system
Intelligent Service.In one embodiment of present embodiment, patient passes through customer mobile terminal or hospital's mobile media
Terminal is asked questions to virtual customer service, and information collecting platform transmits information to information identifying platform, if identifying platform can not
Identification patient's subject of question then can not understand patient problems to patient feedback by way of virtual customer service, invite patient to submit new
Subject of question, while information identifying platform will be unable to the content transmission of identification to problem maintenance module, and problem maintenance module will
Information pushes to hospital operation terminal and is replied by hospital management responsible person, and will reply in result typing cloud storage platform
Exam pool, when next time have again patient submit similar problems when, virtual customer service can be answered；Meanwhile hospital responsible person can
Voluntarily to be safeguarded to the exam pool in cloud storage platform in hospital operation terminal by problem maintenance module, uploaded videos,
Keyword and setting, modification, deletion keyword etc..
Intelligence provided by the invention is accompanied the patient to see a doctor the method for accompanying the patient to see a doctor of system, specific steps are as follows:
Step 1: patient inputs illness information by the APP of hospital's mobile media terminal or customer mobile terminal, and information is collected
Platform collects illness information and is transmitted to information identifying platform, and information identifying platform identifies the keyword in illness information, information
Dividing for processing platform examines module according to corresponding department and sit-in doctor's information in keyword calling cloud storage platform, and will suffer from
Person needs the information of the department's title and sit-in doctor registered to be sent to hospital's media termination or customer mobile terminal for patient
Selection；
Step 2: patient is by hospital's media termination or department is registered in customer mobile terminal APP selection and sit-in doctor hangs
Number, and the personal information of patient is transmitted to information identifying platform, information identification by typing personal patient information, information collecting platform
The personal information of land identification patient is simultaneously sent to hospital operation terminal by reserving registration module；
Step 3: patient to specified department carries out tentative diagnosis, and doctor's tentative diagnosis result and patient further go to a doctor project is led to
Hospital operation terminal input system is crossed, information collecting platform collects patient's tentative diagnosis result and the letter for project of further going to a doctor
Breath, information identifying platform carries out keyword recognition, and recognition result is transmitted to the information processing platform, the doctor of the information processing platform
Module is advised to transfer the correspondence department title in cloud storage platform, place and the further checkup item of patient according to recognition result
Points for attention and Diagnostic Time are sent on the APP of customer mobile terminal, and customer mobile terminal APP can be in a manner of vibrating alert
Patient is notified to check, patient receives to go to a doctor first 5 minutes, and the APP of customer mobile terminal reminds patient again；
Step 4: patient assessment's project that path planning module is pushed according to doctor's advice module is called in cloud storage platform and corresponds to project
Department's patient assessment's quantity and change the averagely medical duration of department patient assessment, path planning module calculates each medical project
The required waiting time is patient's formulation reasonably medical project order, and is patient according to the position of department where each medical project
Navigation Service is provided, instructs patient that corresponding department is gone to go to a doctor in order；
Step 5: after patient assessment's project, each medical project department operator is diagnosed patient by hospital operation terminal
As a result it input system and is stored in cloud storage platform, patient is inquired by mobile terminal APP, and enquiry module calls cloud storage
It patient's diagnostic result and is pushed on the APP of customer mobile terminal in platform.
In a further embodiment, the patient assessment that the path planning module in step 4 is pushed according to doctor's advice module
Mesh calls the averagely medical duration of respective items purpose department patient assessment's quantity and patient assessment's project in cloud storage platform, path
Waiting time length needed for planning module calculates each medical project is patient's formulation reasonably medical project order, and according to each
The position of department provides navigation Service for patient where medical project, and it includes following for instructing patient to receive medical process in order
Step:
Step 401: patient assessment's project that path planning module is pushed according to doctor's advice module transfers correspondence from cloud storage platform
The averagely medical duration of the patient of patient assessment's quantity of department and each department calculates the corresponding department of each medical project of patient
Waiting time；
Step 402: path planning module calls patient to need the electronic map of medical each department of project, calculates patient Qu Ge department
Walking time；
Step 403: path planning module needs the sequencing of medical project, accumulation calculating patient Qu Ge section by combining patient
The time and walking time of the total waiting in room determine the medical project order of patient；
Step 404: path planning module calls the electronic map of the hospital in cloud storage platform according to medical project order, and
The planning path that each medical project corresponds to department is pushed on customer mobile terminal APP, patient navigates in order according to the map
Corresponding department is gone to go to a doctor.
It although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with
A variety of variations, modification, replacement can be carried out to these embodiments without departing from the principles and spirit of the present invention by understanding
And modification, the scope of the present invention is defined by the appended.
Claims (10)
- The system 1. a kind of intelligence is accompanied the patient to see a doctor, comprising: information collecting platform, information identifying platform, cloud storage platform and information processing Platform, it is characterised in that:The information collecting platform collects patient by hospital's mobile media terminal, customer mobile terminal and hospital operation terminal Text, voice input information and the doctor's advice information of doctor's typing；The doctor's advice information of patient's typing information and doctor's typing that the information identifying platform obtains information collecting platform into Row identification extracts keyword, and keyword message is transmitted to the information processing platform, and the information identifying platform and information are collected Communication connection between platform；The cloud storage platform storage associated disease information, patient assessment's historical information, doctor individual and information of being on diagnostics, hospital are each Department's position electronic map and each department patient go to a doctor and wait in real time person-time information, and each department patient of real-time update is in real time Examine and wait a person-time information；The information processing platform according to patient's typing information and doctor's typing information, by big data intellectual analysis go out patient and The demand of doctor, and corresponding storage information in cloud storage platform is called, send it to hospital's mobile media terminal, Yong Huyi Dynamic terminal and hospital operation terminal, the information processing platform include dividing to examine module, reservation registration module, doctor's advice module, road Diameter planning module and enquiry module examine the illness information that module is provided according to patient for described point and determine that patient registers department, institute It states reservation registration module to handle reservation according to patient demand and register, the scheme of examining will further in advance according to doctor for the doctor's advice module It examines project place, time and points for attention and informs patient, the project that the path planning module is further gone to a doctor according to patient There is provided path and the navigation that medical project corresponds to department for patient, the enquiry module by the medical result notice patient of patient and Medical doctor examines for described point and communicates between module, reservation registration module, doctor's advice module, path planning module and enquiry module Connection, communication connection between the information processing platform and information identifying platform and cloud storage platform.
- The system 2. intelligence according to claim 1 is accompanied the patient to see a doctor, which is characterized in that the doctor's advice module further goes to a doctor patient Department position, waiting time and the points for attention of project are pushed to patient by the APP of customer mobile terminal, and user is mobile eventually The APP at end can notify patient to check in a manner of vibrating alert, and patient receives to go to a doctor first 5 minutes, and the APP of customer mobile terminal is again Secondary prompting patient.
- The system 3. intelligence according to claim 1 is accompanied the patient to see a doctor, which is characterized in that the path planning module is according to doctor's advice module Patient assessment's project of push calls the flat of respective items purpose department patient assessment's quantity and department patient in cloud storage platform Medical duration, the waiting time needed for path planning module calculates each medical project, and formulated based on duration for patient The sequencing of medical project, the position that each medical project of path planning module corresponds to department provides navigation Service for patient, refers to Client is led to receive to go to a doctor in order.
- The system 4. intelligence according to claim 1 is accompanied the patient to see a doctor, which is characterized in that the information processing platform further includes payment clothes Business module, the paying service module receive subject, information about doctor and the medical project that client's reservation is registered and call cloud storage The correspondence expense of corresponding accounts, doctor and medical project in platform, and will push total cost after expense progress accumulation calculating It extremely can be on the APP of customer mobile terminal, patient can complete to pay on line by the APP of customer mobile terminal.
- The system 5. intelligence according to claim 1 is accompanied the patient to see a doctor, which is characterized in that the information processing platform further includes calling mould Block, the calling module according to the speech call information and text call information of patient's typing, by patient calls' information and Patient position is pushed to hospital operation terminal, and doctor, nurse is notified to provide service for calling patient.
- The system 6. intelligence according to claim 1 is accompanied the patient to see a doctor, which is characterized in that the information processing platform further includes that opinion is anti- Present module, the suggestion feedback module according to the feedback information of patient's typing judge the feedback information of patient be praise, suggestion with And calling information, and will suggest and calling information push to hospital operation terminal, hospital responsible person is recorded by hospital operation terminal Enter explanation and processing result, suggestion feedback module will be explained and processing result by the APP of customer mobile terminal pushes to patient.
- The system 7. intelligence according to claim 1 is accompanied the patient to see a doctor, which is characterized in that the information processing platform further includes investigation mould The questionnaire of hospital operation terminal typing is pushed to customer mobile terminal APP by block, the investigation module, and patient is reminded to participate in Investigation, investigation module, which is collected, to be arranged patient's finding and pushes to hospital operation terminal.
- The system 8. intelligence according to claim 1 is accompanied the patient to see a doctor, which is characterized in that the information processing platform further includes problem dimension Module is protected, information identifying platform can not be pushed to hospital operation terminal the problem of identidication key by described problem maintenance module, Hospital responsible person is replied by hospital operation terminal and will reply result typing cloud storage platform.
- A kind of method of accompanying the patient to see a doctor of system 9. intelligence according to any one of claims 1 to 8 is accompanied the patient to see a doctor, which is characterized in that including Following steps:Step 1: patient inputs illness information by the APP of hospital's mobile media terminal or customer mobile terminal, and information is collected Platform collects illness information and is transmitted to information identifying platform, and information identifying platform identifies the keyword in illness information, information Dividing for processing platform examines module according to corresponding department and sit-in doctor's information in keyword calling cloud storage platform, and will suffer from Person needs the information of the department's title and sit-in doctor registered to be sent to hospital's media termination or customer mobile terminal for patient Selection；Step 2: patient is by hospital's media termination or department is registered in customer mobile terminal APP selection and sit-in doctor hangs Number, and the personal information of patient is transmitted to information identifying platform, information identification by typing personal patient information, information collecting platform The personal information of land identification patient is simultaneously sent to hospital operation terminal by reserving registration module；Step 3: patient to specified department carries out tentative diagnosis, and doctor's tentative diagnosis result and patient further go to a doctor project is led to Hospital operation terminal input system is crossed, information collecting platform collects patient's tentative diagnosis result and the letter for project of further going to a doctor Breath, information identifying platform carries out keyword recognition, and recognition result is transmitted to the information processing platform, the doctor of the information processing platform Module is advised to transfer the correspondence department title in cloud storage platform, place and the further checkup item of patient according to recognition result Points for attention and Diagnostic Time are sent on the APP of customer mobile terminal, and customer mobile terminal APP can be in a manner of vibrating alert Patient is notified to check, patient receives to go to a doctor first 5 minutes, and the APP of customer mobile terminal reminds patient again；Step 4: patient assessment's project that path planning module is pushed according to doctor's advice module is called in cloud storage platform and corresponds to project Department's patient assessment's quantity and change the averagely medical duration of department patient assessment, path planning module calculates each medical project The required waiting time is patient's formulation reasonably medical project order, and is patient according to the position of department where each medical project Navigation Service is provided, instructs patient that corresponding department is gone to go to a doctor in order；Step 5: after patient assessment's project, each medical project department operator is diagnosed patient by hospital operation terminal As a result it input system and is stored in cloud storage platform, patient is inquired by mobile terminal APP, and enquiry module calls cloud storage It patient's diagnostic result and is pushed on the APP of customer mobile terminal in platform.
- The method of accompanying the patient to see a doctor of system 10. intelligence according to claim 9 is accompanied the patient to see a doctor, which is characterized in that the path in the step 4 Planning module calls respective items purpose department patient assessment in cloud storage platform according to patient assessment's project that doctor's advice module pushes The averagely medical duration of quantity and patient assessment's project, waiting time length needed for path planning module calculates each medical project Reasonably medical project order is formulated for patient, and provides navigation clothes according to the position of department where each medical project for patient Business, instruct patient to receive medical process in order the following steps are included:Step 401: patient assessment's project that path planning module is pushed according to doctor's advice module transfers correspondence from cloud storage platform The averagely medical duration of the patient of patient assessment's quantity of department and each department calculates the corresponding department of each medical project of patient Waiting time；Step 402: path planning module calls patient to need the electronic map of medical each department of project, calculates patient Qu Ge department Walking time；Step 403: path planning module needs the sequencing of medical project, accumulation calculating patient Qu Ge section by combining patient The time and walking time of the total waiting in room determine the medical project order of patient；Step 404: path planning module calls the electronic map of the hospital in cloud storage platform according to medical project order, and The planning path that each medical project corresponds to department is pushed on customer mobile terminal APP, patient navigates in order according to the map Corresponding department is gone to go to a doctor.
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| CN117275702B (en) * | 2023-11-21 | 2024-03-22 | 深圳市赛义德信息技术有限公司 | Wall-mounted intelligent query terminal |
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| CN112242195A (en) | 2021-01-19 |
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