CN113284595A - Intelligent scheduling and patient reservation management system for hospital and clinic operators - Google Patents
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Abstract
The invention relates to the technical field of operation and management of hospitals and clinics, in particular to an intelligent scheduling and patient reservation management system for operators of the hospitals and clinics. The system comprises a user authority service unit, an intelligent registration unit and a charging service unit; the user authority service unit is used for logging in the client by the patient and recording user information; the intelligent registration unit is used for registration of patients, distributing doctors according to user information recorded by the user authority service unit, and intelligently transferring data to the appointed module; the charging service unit is used for generating the cost of the doctor service condition in the intelligent registration unit and is responsible for charging management. The invention can be used independently by the user at any end platform, improves the convenience of the user in the hospital and clinic for seeing a doctor, reduces the time for the patient to queue for seeing a doctor, effectively promotes the service quality of the hospital and the clinic, and improves the seeing experience of the patient.
Description
Technical Field
The invention relates to the technical field of operation and management of hospitals and clinics, in particular to an intelligent scheduling and patient reservation management system for operators of the hospitals and clinics.
Background
With the gradual progress of information-oriented development of hospitals, hospitals and clinics, the traditional hospital and clinic business processes cannot meet the goal of system construction around patients as a center, the traditional hospitals and clinics do not follow the angle of the patients to arrange a reasonable clinic process, but the patients can adapt to each link of each hospital and clinic process, so that much inconvenience is brought to the patients, certain work of the hospitals and clinics is in an unplanned state, the reason of crowding of the hospitals and clinics is analyzed, and besides the large number of the patients in the hospitals and clinics, the invalid time for the patients to stay in the hospitals and clinics is also the fundamental reason;
however, due to the lack of corresponding processing means in the existing hospitals and clinics, the hospitals and clinics cannot reasonably arrange the visit time of patients, cannot shorten the time of queuing for the visit, and cannot improve the actual visit experience of the patients, so that the requirement of scheduling and registering of the hospitals and clinics can be effectively met, which is also very important for the operation of the current hospitals and clinics.
Disclosure of Invention
The present invention aims to provide an intelligent shift and patient appointment management system for hospital and clinic operators, so as to solve the problems in the background art.
In order to achieve the aim, the invention provides an intelligent scheduling and patient reservation management system for hospital and clinic operators, which comprises a user authority service unit, an intelligent registration unit and a charging service unit;
the user authority service unit is used for logging in a client by a patient and recording user information;
the intelligent registration unit is used for registration of patients, doctors are distributed according to user information recorded by the user permission service unit, data are intelligently transferred to the designated modules, each module is clear in logic, simplified in deployment, extensible, flexible in combination and heterogeneous in technology, and users can use the modules independently on any end platform, so that the convenience of the users in the hospitals and clinics is improved;
the utility model discloses a system for the payment of doctor's service condition, including the charging service unit, the charging service unit is arranged in generating the cost of doctor's service condition among the intelligent registration unit, be responsible for the charge management, the charging service unit possesses multiple payment mode, support payment treasured, the code scanning payment of platforms such as little letter, the charge service adopts the unified service of placing an order of distributing type, unified order management is provided for the system, payment mode through the multichannel carries out the payment expense, make the patient need not to queue up the payment by the factor of time and place when paying the expense, the experience of patient when paying is being supported has been improved, also make things convenient for the management of hospital and clinic to patient's payment order simultaneously, and the trouble that present patient need queue up to wait for the payment has also been solved through the payment mode of online multichannel, make things convenient for hospital and clinic to maintain the order.
As a further improvement of the technical scheme, the user authority service unit comprises a user module, a user role module, a user authority module, a user counting module and a classified storage processing module;
the user module is used for running under the container and supporting the calling of a client, wherein the user module can be used on any end platform, such as a public number, an applet, an App, a SaaS, a life number and the like;
the user role module is used for establishing a corresponding user role for a corresponding user according to the requirement, the user only needs to establish the user role through any end platform when establishing a new user role, and the user role is authenticated through an application manager after the user role is established and passes a role establishing request;
the user authority module is used for distributing the authority of each service object according to the user role created by the user role module and the access authority of the user on the user page of any end platform and correspondingly distributing the application menu available for the user role, so that different user roles have different authorities, and the use authorities corresponding to the users can be fused and used in any end platform;
the user counting module is used for registering the user information in advance in any end platform through the user permission module before the user registers the appointment, the registered user registration information is uploaded to a system database of a hospital and a clinic after the user registers the information in any end platform, the user information is counted and filed through the hospital and clinic database, and after the user information is uploaded, the user name, the last four digits of the identity card number, the uploading date and the serial number are used as a label of the recorded information;
the classified storage processing module is used for counting and recording user information of hospitals and clinics, counting, classifying and storing the registration information of patients according to the registration information of the users, and performing comprehensive classification according to the sex information, age information, registration area information and symptom information of the patients in the classified storage processing process;
the gender classification module (151), the age classification module (152) and the registration area classification module (153) adopt Bayesian algorithm to carry out probability measurement, and the specific method is as follows:
setting a test sample belonging to class C1The probability of (c) is:
wherein, C1Is a first category variable, a1,a2,anIs 1, 2 and n attribute variables, K is a class variable, and P () is the probability of a parameter in brackets.
The user can log in at the client through the user module, then the user role module is used for creating the user role, the authority of the business object is set through the user authority module according to the user role, the business objects logged by doctors and patients are convenient to be different, the information of the user can be observed more visually, then the appointment registration information is registered in advance through the user statistical module, the appointment registration information is stored through the classified storage processing module for role creation and information registration, so that the information registration of the patients can be completed by self before the patients see a doctor, and the information of the patients can be stored in a system database in a classified mode through the statistical classification processing of the registration information of the patients in the statistical filing process of the information of the patients, so that the corresponding registration information of the patients can be obtained more quickly in the subsequent seeing and registration process of the patients, meanwhile, the system is more convenient to search the registration information of the patient, and the response speed of the system in inquiring the information is improved.
The user role module adopts a face feature recognition algorithm, and the calculation formula is as follows:
E＝||F1-F2||2
the method comprises the steps that E is a feature recognition weight, F1 is a distinguished face, F2 is a face in a user information feature set, a plurality of information feature faces of users can be extracted from a user role module to form the user information feature set, then the face which is distinguished by the users during login is subjected to feature recognition, the faces are represented by the weights of the feature faces, namely, Euclidean distances are obtained between the faces and the faces, when the E is smaller than a threshold value, the face to be distinguished and the face in the user information feature set are the same person, when all the feature sets are traversed and larger than the threshold value, the faces can be classified into two situations of a new face or a non-face according to the size of the distance value, login and information stealing of others are effectively avoided, and the safety performance of a user client is improved.
As a further improvement of the technical scheme, the registration information comprises real-name information, identification number information, contact information, symptom details, historical clinic information and historical examination report information of the patient.
As a further improvement of the technical scheme, the classification storage processing module comprises a gender classification module, an age classification module, a registered region classification module and a symptom information module;
the gender classification module is used for classifying the user information into two categories of men and women according to the registration information of the user, so as to realize the preliminary large classification processing of the registration information;
the age classification module is used for classifying the registered users in an interval form according to the age information of the registered users, specifically classifying the registered users in 20-30, 30-40, 40-50 and other age intervals, and performing classification statistics on the user information in each age interval in the classification form of the age interval;
the registration area classification module is used for classifying the user information according to the registration area information of the user, specifically, performing area division on the user information according to the positioning information of a login area when the user registers the user information, and performing corresponding classification processing according to the area information of the area;
the symptom information module is used for carrying out information classification according to the main symptoms when the user registers, and specifically, carrying out information classification processing on the user according to the symptom information of the self reaction of the user and the symptom information of historical diagnosis;
comprehensive classification processing is carried out according to the sex information, the age information, the registered area information and the symptom information of the patients, so that the inquiry and distribution are more visual, the distribution can be carried out nearby, and the time on the way of the treatment is saved.
As a further improvement of the technical scheme, the intelligent registration unit comprises a registration reservation module and an intelligent checking module;
the registration reservation module is used for recording registration information of a user at a hospital and a clinic end to perform reservation registration, the registration information can be filled through an access page, if the user registers the reservation registration information in any end platform through the user authority of the user in advance, the login account information of the user is directly input in the access page, the reservation registration information corresponding to the user can be obtained, and the reservation registration can be performed through the pre-registered reservation registration information;
if the historical registration information of the user does not exist in the system databases of hospitals and clinics, a new piece of patient information is created, and the patient is prompted to complete the completion of information data, the completed information data comprises real-name information, identity card number information, contact information, symptom details, historical diagnosis information and historical examination report information, and after the registration of the user information of the appointment, the user can perform on-site appointment registration through the new user information;
if the user has historical diagnosis and treatment information in the hospital and clinic, the user only needs to perform authentication and check on four digits after inputting the user name and the identity card number on the access page, the system database of the hospital and clinic can quickly search the historical diagnosis information corresponding to the user, the user can check the historical diagnosis information according to the historical diagnosis information, and the user can quickly perform appointment registration according to the historical diagnosis information after the check information is correct;
the intelligent checking module is used for storing the registration information of the registration reservation module in a system database, doctors are distributed according to the scheduling information of the intelligent checking doctors, when the historical registration information of the patient exists in the system database of hospitals and clinics, the registration service can intelligently check and push the appointed doctors to the patient, the pushed doctors combine with an intelligent checking algorithm to ensure whether the doctors have the scheduling in the time period, if the pushed doctors have no scheduling information in the current time period, the executed doctors are pushed, if the pushed doctors have the scheduling information in the current time period, the appointed doctors are not pushed, and after the system pushes the doctors, the patient selects the appointed doctor registration service to call the charging service to generate a registration list;
come the convenient angle of following many aspects of the convenience through the different circumstances and acquire patient's actual registration information of seeing a doctor, and then the convenient registration information of coming to carry out better reservation registration to the patient according to the patient, simultaneously at patient reservation registration back, the convenient history information of seeing a doctor that sees a doctor for the patient is reasonable for the propelling movement doctor of patient through intelligent investigation module, and then make the patient obtain better treatment, simultaneously at propelling movement doctor's in-process, the convenient time of seeing a doctor of scheduling comes to propelling movement to it according to the doctor, the time that the patient was queued to see a doctor has been reduced to the at utmost.
As a further improvement of the technical solution, the intelligent registration unit adopts a distributed cluster deployment algorithm, and the distributed cluster deployment algorithm has the following calculation formula:
A＝A1+A2+...+An+k
a is patient data at hospital and clinic ends, A1, A2, An and a are different client patient data, and k is patient data input on site; patient data that can be with different customer ends and the patient data of now typing into fuse at hospital and clinic end, make things convenient for hospital and clinic to pass through the more audio-visual data of inquiring the patient of hospital and clinic end, the practicality is stronger, improves diagnosis efficiency.
As a further improvement of the technical scheme, the intelligent troubleshooting module comprises a doctor scheduling query module and an information pushing module;
the doctor scheduling query module is used for querying the scheduling information of the doctor corresponding to the disease according to the disease of the patient;
the propelling movement information module is used for allocating the doctor to the doctor and arranges the inquiry module and inquire the doctor that does not arrange the work, make things convenient for the patient to know patient information in advance, the time of seeing a doctor of rational arrangement patient has been realized, thereby shorten the length of time that the patient was queued to see a doctor, improve the actual experience of seeing a doctor of patient in hospital and clinic with this, and the process of seeing a doctor and the distribution of hospital and clinic staff through reasonable planning patient, can reduce the idle time of resource, improve the work efficiency that hospital and clinic saw a doctor, let medical personnel's operating time allotment reasonable equilibrium more simultaneously.
As a further improvement of the technical scheme, the registration information comprises real-name information, identity card number information, contact information, symptom details, historical treatment information and historical examination report information.
As a further improvement of the technical scheme, the charging service unit comprises a complaint management module and a doctor-patient management module;
the complaint management module is used for complainting and suggesting the contents of hospital service, doctor service, hospital management work and the like of patients;
the hospital and patient management module is used for providing guidance basis for hospital administration management personnel to manage the hospital through the establishment of user complaints and suggestions of the complaint management module, sending the processing result and suggestions in a short message mode to the patient through a short message sending mode, and attaching care greeting information to the patient;
the complaint management module feeds back the processing result of the corresponding complaint suggestion to the patient in time or publishes the complaint result on the network after receiving the suggestion of the patient management module, thereby facilitating the patient to quickly and conveniently complain and suggest the hospital service, the doctor service, the hospital management work and other contents, further facilitating the opening of a complaint suggestion channel between the patient and the hospital and clinic management platform, enabling the patient to more conveniently transmit the complaint suggestion, providing guidance basis for hospital administrative managers to the hospital management service according to the patient complaint and suggestion through the patient complaint and suggestion, further strengthening the information transmission mode between patients, facilitating better information interaction between the patients, enabling the hospital and the clinic to be more relatives in the process of actually carrying out the doctor-seeing service on the patient, and effectively promoting the service quality of the hospital and the clinic, the patient experience of seeing a doctor is improved.
Compared with the prior art, the invention has the beneficial effects that:
1. in the intelligent scheduling and patient appointment management system for the hospital and clinic operators, the distributed cluster algorithm is adopted by the intelligent registration unit, the flow of data intelligence is transferred to the designated modules, each module has clear logic, simplified deployment, expandability, flexible combination and heterogeneous technology, and a user can use the system independently on any end platform, so that the convenience of the user in the hospital and the clinic for visiting is improved.
2. In the intelligent scheduling and patient reservation management system for the hospital and clinic operators, role creation and information registration are carried out through the user permission service unit, so that the patient can finish the information registration by self before visiting a doctor, and the system counts and records the patient information in the process, and the registration information of the patient is counted and classified through the classified storage and processing module, so that the patient information can be classified and stored in the system database, and further the patient can more quickly acquire the corresponding registration information in the subsequent visiting and registering process, meanwhile, the system is more convenient when searching the registration information of the patient, and the response speed of the system when inquiring the information is improved.
3. In this intelligent scheduling and patient reservation management system towards hospital and clinic operator, the actual registration information of seeing a doctor that sees a doctor that acquires the patient through the angle of registration reservation module in many respects, and then the convenient registration information of coming according to the patient carries out better reservation registration to the patient, simultaneously after patient reservation registration, the convenient history information of seeing a doctor that sees a doctor for the reasonable propelling movement doctor of patient that sees a doctor through intelligent scheduling module, and then make the patient obtain better treatment, simultaneously at propelling movement doctor's in-process, the convenient scheduling condition according to the doctor comes to carry out the propelling movement to it, the time that the patient was queued to see a doctor has been reduced to the at utmost.
4. In this intelligent scheduling and patient reservation management system towards hospital and clinic operator, payment through the payment methods of charging service unit multichannel, make the patient need not to rely on the factor in time and place to line up the payment when payment, improved the experience of patient when paying, also make things convenient for the management of hospital and clinic to patient's payment order simultaneously, and the trouble that present patient need queue up to wait for payment has also been solved through the payment methods of online multichannel, make things convenient for hospital and clinic to maintain the order.
5. In the intelligent scheduling and patient appointment management system for the hospital and clinic operator, the complaint management module and the doctor-patient management module are convenient for quickly and conveniently complaining and suggesting the contents of the patient to the hospital service, the doctor service, the hospital management work and the like, and further the complaint suggestion channel between the patient and the hospital and clinic management platform is convenient to open, so that the patient can more conveniently transmit the complaint suggestion, and the patient complaint and suggestion are convenient for providing guidance basis for the hospital administrative staff to the hospital management service according to the complaint and suggestion of the patient, so that the transmission mode of the information between the patient and the patient is further strengthened, better information interaction is facilitated between the patient and the patient, the hospital and the clinic are more relatives in the process of actually carrying out the doctor-seeing service on the patient, and the service quality of the hospital and the clinic is effectively promoted, the patient experience of seeing a doctor is improved.
6. In the intelligent scheduling and patient appointment management system for the hospital and clinic operators, probability measurement is carried out through a Bayesian algorithm, a naive Bayes classification is provided with class mark variables and characteristic attribute variables, a class is a fixed class variable, discrete variables and continuous variables can appear in the attribute variables, and the continuous variables are usually processed by discretizing and analyzing the continuous variables. In the method, fixed-distance and fixed-ratio data in the original data set are converted into fixed-class data, so that the loss of information contained in the original data is caused in the process, and some statistical analysis methods originally used in high-level data are not applicable any more.
Drawings
Fig. 1 is an overall schematic block diagram of embodiment 1 of the present invention;
FIG. 2 is a schematic block diagram of a user right service unit according to embodiment 1 of the present invention;
FIG. 3 is a schematic block diagram of an intelligent registration unit according to embodiment 1 of the present invention;
fig. 4 is a schematic block diagram of a charging service unit according to embodiment 1 of the present invention.
The various reference numbers in the figures mean:
100. a user authority service unit; 110. a user module; 120. a user role module; 130. a user authority module; 140. a user counting module; 150. a classified storage processing module; 151. a gender classification module; 152. an age classification module; 153. registering a region classification module; 154. a symptom information module;
200. an intelligent registration unit; 210. a registration reservation module; 220. an intelligent troubleshooting module; 221. a doctor scheduling query module; 222. a push information module;
300. a charging service unit; 310. a complaint management module; 320. a doctor-patient management module.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example 1
Referring to fig. 1-4, the present embodiment provides an intelligent scheduling and patient appointment management system for hospital and clinic operators, which includes a user authority service unit 100, an intelligent registration unit 200 and a charging service unit 300;
the user authority service unit 100 is used for logging in a client by a patient and recording user information;
the intelligent registration unit 200 is used for registration of patients, doctors are allocated according to user information recorded by the user permission service unit 100, data are intelligently streamed to designated modules, each module is clear in logic, simplified in deployment, extensible, flexible in combination and heterogeneous in technology, users can use the modules independently on any end platform, and convenience of the users in hospitals and clinics is improved;
the charging service unit 300 is used for generating the charge of the doctor service condition in the intelligent registration unit 200, and is responsible for charging management, the charging service unit 300 has multiple payment modes, support the code scanning payment of platforms such as payment treasured and WeChat, the charging service adopts distributed unified ordering service, unified order management is provided for the system, the payment mode through multiple channels is used for payment, so that the patient does not need to depend on time and place factors for queuing payment when paying, the experience of the patient when paying is improved, and the management of the patient payment orders by hospitals and clinics is facilitated, and the trouble that the patient needs to queue for payment at present is also solved through the online multi-channel payment mode, and the order maintenance by the hospitals and clinics is facilitated.
In order to search the registration information of the patient more conveniently and improve the response speed of the system when inquiring the information, the user authority service unit 100 in this embodiment includes a user module 110, a user role module 120, a user authority module 130, a user statistic module 140 and a classified storage processing module 150;
the user module 110 is used for operating under a container and supporting client calling, wherein the user module 110 can be used on any end platform, such as a public number, an applet, an App, a SaaS, a life number and the like;
the user role module 120 is used for creating a corresponding user role for a corresponding user as required, the user only needs to establish the user role of the user through any end platform when creating a new user role, and the user role is authenticated through an application administrator after the user role is established, and a role creation request is passed;
the user permission module 130 is configured to allocate permissions of each service object according to the user role created by the user role module 120 as needed, allocate access permissions of the user on a user page of any end platform, and correspondingly allocate an application menu available for the user role, so that different user roles have different permissions, and usage permissions corresponding to the users can be used in a fusion manner in any end platform;
the user counting module 140 is configured to register the user information with the appointment registration information in advance in any end platform through the user permission module 130 before the appointment registration, upload the registered user registration information to a system database of a hospital and a clinic after the user registers the information in any end platform, count and record the user information through the hospital and clinic database, and use the user name, the last four digits of the identity number, the upload date and the serial number as a tag of the recorded information after the user information is uploaded;
the classification storage processing module 150 is used for counting and recording user information in hospitals and clinics, counting, classifying, storing and processing registration information of patients according to registration information of the users, and performing comprehensive classification processing mainly according to sex information, age information, registration area information and symptom information of the patients in the classification storage processing process;
the user can log in at the client through the user module 110, then the user role module 120 is used for creating the user role, the authority of the business object is set through the user authority module 130 according to the user role, the business objects logged by doctors and patients are convenient to be different, the information of the user can be observed more visually, then the appointment registration information is registered in advance through the user statistical module 140, the appointment registration information is stored through the classified storage processing module 150 for role creation and information registration, so that the information registration of the patient can be completed by self before the patient visits a doctor, and the system can perform statistical classification processing on the registration information of the patient in the process of performing statistical classification on the patient information, so that the information of the patient can be classified and stored in the system database, and further the corresponding registration information of the patient can be acquired more quickly in the subsequent visiting registration process, meanwhile, the system is more convenient to search the registration information of the patient, and the response speed of the system in inquiring the information is improved.
The user role module 120 adopts a face feature recognition algorithm, and the calculation formula is as follows:
E＝||F1-F2||2
wherein, E is a feature recognition weight, F1 is a distinguished face, F2 is a face in a user information feature set, multiple information feature faces of users can be extracted from the user role module 120 to form a user information feature set, then the face that the user is distinguishing at the time of login is subjected to feature recognition, both are represented by the weight of the feature face, that is, both ask for the euclidean distance, when E is smaller than the threshold, it is indicated that the face to be distinguished and the face in the user information feature set are the same person, when all the feature sets are traversed and larger than the threshold, the face can be classified as a new face or not according to the size of the distance value, thereby effectively avoiding the information stealing at the login of others, and improving the security performance of the user client.
Specifically, the registration information includes real-name information, identification number information, contact information, symptom details, historical visit information and historical examination report information of the patient.
It should be noted that, for convenience of more intuitive query distribution, the classification storage processing module 150 includes a gender classification module 151, an age classification module 152, a registered region classification module 153, and a symptom information module 154;
the gender classification module 151, the age classification module 152 and the registration area classification module 153 all adopt Bayesian algorithm to perform probability measurement, and the specific method is as follows:
setting a test sample belonging to class C1The probability of (c) is:
wherein, C1Is a first category variable, a1,a2,anIs 1, 2 and n attribute variables, K is a class variable, and P is the probability of a parameter in brackets.
The gender classification module 151 is used for classifying the user information into two categories, namely men and women according to the registration information of the user, so as to realize the preliminary large classification processing of the registration information;
the age classification module 152 is configured to classify the registered users in an interval form according to their age information, specifically, according to 20-30, 30-40, 40-50 and other age intervals, and perform classification statistics on the user information in each age interval in the interval age interval classification form;
the registered area classification module 153 is configured to classify the user information according to the registered area information of the user, specifically, to perform area division according to the location information of the login location when the user registers the information, and perform corresponding classification processing according to the area information of the area;
the symptom information module 154 is configured to perform information classification according to the chief symptom of the user when registering, specifically, perform information classification processing on the user according to the symptom information of the user's own reaction and the symptom information of the historical diagnosis;
comprehensive classification processing is carried out according to the sex information, the age information, the registered area information and the symptom information of the patients, so that the inquiry and distribution are more visual, the distribution can be carried out nearby, and the time on the way of the treatment is saved.
Furthermore, in order to reduce the time for the patient to queue for a visit, the intelligent registration unit 200 includes a registration reservation module 210 and an intelligent examination module 220;
the registration reservation module 210 is used for recording registration information of a user at a hospital and a clinic end for reservation registration, and can fill in the registration information through an access page, if the user registers the reservation registration information in any end platform through the user authority of the user in advance, the login account information of the user is directly input in the access page, so that the reservation registration information corresponding to the user can be obtained, and the reservation registration can be performed through the pre-registered reservation registration information;
if the historical registration information of the user does not exist in the system databases of hospitals and clinics, a new piece of patient information is created, and the patient is prompted to complete the completion of information data, the completed information data comprises real-name information, identity card number information, contact information, symptom details, historical diagnosis information and historical examination report information, and after the registration of the user information of the appointment, the user can perform on-site appointment registration through the new user information;
if the user has historical diagnosis and treatment information in the hospital and clinic, the user only needs to perform authentication and check on four digits after inputting the user name and the identity card number on the access page, the system database of the hospital and clinic can quickly search the historical diagnosis information corresponding to the user, the user can check the historical diagnosis information according to the historical diagnosis information, and the user can quickly perform appointment registration according to the historical diagnosis information after the check information is correct;
the intelligent checking module 220 is used for storing the registration information of the registration reservation module 210 in a system database, distributing doctors according to the scheduling information of the intelligent checking doctors, when the historical registration information of the patient exists in the system database of hospitals and clinics, the registration service can intelligently check and push the appointed doctors to the patient, the pushed doctors combine with an intelligent checking algorithm to ensure whether the doctors have the scheduling in the time period, if the pushed doctors have no scheduling information in the current time period, the executed doctors are pushed, if the pushed doctors have the scheduling information in the current time period, the appointed doctors are not pushed, and after the system pushes the doctors, the patient selects the appointed doctor registration service to call the charging service to generate a registration list;
come the convenient angle of following many aspects through the different circumstances and acquire patient's actual registration information of seeing a doctor, and then the convenient registration information of coming to carry out better reservation registration to the patient according to the patient, simultaneously at patient reservation registration back, conveniently see a doctor for the reasonable propelling movement doctor of patient according to patient's history information of seeing a doctor through intelligent investigation module 220, and then make the patient obtain better treatment, simultaneously at propelling movement doctor's in-process, the convenience comes to carry out the propelling movement to it according to doctor's the condition of scheduling, the time that the patient was queued to see a doctor has been reduced to the at utmost.
In order to more intuitively query the data of the patient, the intelligent registration unit 200 adopts a distributed cluster deployment algorithm, and the calculation formula of the distributed cluster deployment algorithm is as follows:
A＝A1+A2+...+An+k
a is patient data at hospital and clinic ends, A1, A2, An and a are different client patient data, and k is patient data input on site; patient data that can be with different customer ends and the patient data of now typing into fuse at hospital and clinic end, make things convenient for hospital and clinic to pass through the more audio-visual data of inquiring the patient of hospital and clinic end, the practicality is stronger, improves diagnosis efficiency.
It should be noted that the intelligent troubleshooting module 220 includes a doctor scheduling query module 221 and a push information module 222;
the doctor scheduling query module 221 is used for querying the scheduling information of the doctor corresponding to the disease state according to the disease state of the patient;
the push information module 222 is used for allocating the patient to the doctor scheduling query module 221 to query the doctor without scheduling, so that the patient can conveniently know the information of the patient in advance, the doctor scheduling time of the patient is reasonably arranged, the time for queuing and visiting the patient is shortened, the actual doctor visiting experience of the patient in the hospital and the clinic is improved, the doctor visiting process of the patient and the allocation of the hospital and clinic staff are reasonably planned, the idle time of resources can be reduced, the working efficiency of the hospital and the clinic visiting the patient is improved, and meanwhile the working time of the medical staff is more reasonably and evenly allocated.
Specifically, the registration information includes real-name information, identification number information, contact information, symptom details, historical visit information and historical examination report information.
In addition, in order to promote the service quality of hospitals and clinics and improve the patient experience, the charging service unit 300 includes a complaint management module 310 and a doctor-patient management module 320;
the complaint management module 310 is used for complaint and suggestion of the patient to the hospital service, the doctor service, the hospital management work and other contents;
the doctor-patient management module 320 is used for providing guidance basis for hospital administration management personnel to manage the hospital through the complaint and suggestion establishment of the user of the complaint management module 310, sending the processing result and the suggestion in a short message mode to the patient through a short message sending mode, and attaching care greeting information to the patient;
after receiving the suggestions of the patient management module 320, the complaint management module 310 feeds back the processing results of the corresponding complaint suggestions to the patient in time or publishes the complaint suggestions on the network, so that the patient can conveniently and quickly complain and suggest the hospital services, doctor services, hospital management work and other contents, and further a complaint suggestion channel between the patient and the hospital and clinic management platform can be conveniently opened, so that the patient can more conveniently transmit the complaint suggestions, and a guidance basis is provided for hospital administration management personnel to the hospital management services according to the complaints and suggestions of the patient, so that the information transmission mode between patients is further strengthened, better information interaction is facilitated between the patients, so that the hospital and the clinic are more relatives in the process of actually carrying out the hospitalization services for the patient, and the service quality of the hospital and the clinic is effectively promoted, the patient experience of seeing a doctor is improved.
The foregoing shows and describes the general principles, essential features, and advantages of the invention. It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, and the preferred embodiments of the present invention are described in the above embodiments and the description, and are not intended to limit the present invention. The scope of the invention is defined by the appended claims and equivalents thereof.
Claims (10)
1. The utility model provides a hospital and clinic operator oriented intelligence scheduling and patient reservation management system which characterized in that: the system comprises a user authority service unit (100), an intelligent registration unit (200) and a charging service unit (300);
the user authority service unit (100) is used for logging in a client by a patient and recording user information;
the intelligent registration unit (200) is used for registration of patients and distributing doctors according to the user information recorded by the user authority service unit (100);
the charging service unit (300) is used for generating the charge of the doctor service condition in the intelligent registration unit (200) and is responsible for charging management.
2. The hospital and clinic operator oriented intelligent shift and patient appointment management system according to claim 1, wherein: the user authority service unit (100) comprises a user module (110), a user role module (120), a user authority module (130), a user statistic module (140) and a classified storage processing module (150);
the user module (110) is used for running under a container and supporting client calling;
the user role module (120) is used for creating corresponding user roles for corresponding users according to requirements;
the user authority module (130) is used for allocating the authority of each service object according to the user role created by the user role module (120) as required, allocating the access authority of the user on the user page of any end platform, and correspondingly allocating the available application menu of the user role;
the user counting module (140) is used for registering the user information in advance in the reservation registration information in any end platform through the user authority module (130) before the reservation registration;
the classified storage processing module (150) is used for counting and recording the user information of hospitals and clinics, and counting, classifying, storing and processing the registration information of patients according to the registration information of the users.
3. The hospital and clinic operator oriented intelligent shift and patient appointment management system according to claim 2, wherein: the user role module (120) adopts a face feature recognition algorithm, and the calculation formula is as follows:
E＝||F1-F2||2
wherein E is the feature recognition weight, F1 is the judged face, and F2 is the face in the user information feature set.
4. The hospital and clinic operator oriented intelligent shift and patient appointment management system according to claim 2, wherein: the registration information comprises real-name information, identity card number information, contact information, symptom details, historical clinic information and historical examination report information of the patient.
5. The hospital and clinic operator oriented intelligent shift and patient appointment management system according to claim 2, wherein: the classification storage processing module (150) comprises a gender classification module (151), an age classification module (152), a registered region classification module (153) and a symptom information module (154);
the gender classification module (151) is used for classifying the user information into two categories of men and women according to the registration information of the user;
the age classification module (152) is used for classifying the registered users in a form of intervals according to the age information of the registered users;
the registered region classification module (153) is used for classifying the user information according to the registered region information of the user;
the symptom information module (154) is used for carrying out information classification according to the main symptoms when the user registers;
the gender classification module (151), the age classification module (152) and the registration area classification module (153) adopt Bayesian algorithm to carry out probability measurement, and the specific method is as follows:
setting a test sample belonging to class C1The probability of (c) is:
wherein, C1Is a first category variable, a1,a2,anIs 1, 2 and n attribute variables, K is a class variable, and P () is the probability of a parameter in brackets.
6. The hospital and clinic operator oriented intelligent shift and patient appointment management system according to claim 1, wherein: the intelligent registration unit (200) comprises a registration reservation module (210) and an intelligent checking module (220); the registration reservation module (210) is used for recording registration information of a user at a hospital and a clinic end to perform reservation registration;
the intelligent troubleshooting module (220) is used for storing the registration information of the registration reservation module (210) in a system database and distributing doctors according to the scheduling information of the intelligent troubleshooting doctors.
7. The hospital and clinic operator oriented intelligent shift and patient appointment management system according to claim 1, wherein: the intelligent registration unit (200) adopts a distributed cluster deployment algorithm, and the calculation formula of the distributed cluster deployment algorithm is as follows:
A＝A1+A2+...+An+k
wherein, A is patient data at hospital and clinic ends, A1, A2, An are different client patient data, and k is patient data recorded on site.
8. The hospital and clinic operator oriented intelligent shift and patient appointment management system according to claim 6, wherein: the intelligent troubleshooting module (220) comprises a doctor scheduling query module (221) and an information pushing module (222);
the doctor scheduling inquiry module (221) is used for inquiring the scheduling information of doctors corresponding to the disease symptoms according to the disease symptoms of the patients;
the push information module (222) is used for distributing the patient to the doctor who is inquired by the doctor scheduling inquiry module (221) and has no scheduling.
9. The hospital and clinic operator oriented intelligent shift and patient appointment management system according to claim 6, wherein: the registration information comprises real-name information, identity card number information, contact information, symptom details, historical treatment information and historical examination report information.
10. The hospital and clinic operator oriented intelligent shift and patient appointment management system according to claim 1, wherein: the charging service unit (300) comprises a complaint management module (310) and a doctor-patient management module (320);
the complaint management module (310) is used for complainting and suggesting the patient to the hospital service, the doctor service, the hospital management work and other contents;
the doctor-patient management module (320) is used for providing guidance basis for hospital administration management personnel to manage the hospital through the establishment of user complaints and suggestions of the complaint management module (310), sending processing results and suggestions in a short message mode to the patient through a short message sending mode, and attaching care greeting information to the patient.
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