CN117558420A - Nursing service system and method based on Internet - Google Patents
Nursing service system and method based on Internet Download PDFInfo
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- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
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- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
- G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
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Abstract
The invention discloses a nursing service system and a nursing service method based on the Internet, and relates to the technical field of medical nursing. Including server and internet, the internet is used for providing network service, the server is used for setting up nursing service system, nursing service system includes PC management end, the PC management end includes platform management unit and patient management unit, medical care mobile terminal, can support medical personnel's personal use, patient mobile terminal, can support patient's personal use, the accessibility of nursing service has been improved, can realize online reservation and go up the nursing service through nursing service system, according to patient's demand and state of illness, rational distribution medical resources, improve resource utilization efficiency, reduce medical personnel's operating pressure, promote doctor-patient communication and information sharing, provide more accurate nursing service, can provide efficient nursing service according to patient's demand and state of illness, improve nursing service's quality and efficiency.
Description
Technical Field
The invention relates to the technical field of medical care, in particular to a nursing service system and a nursing service method based on the Internet.
Background
Along with the development and popularization of internet technology, the demands of people for medical care services are continuously increasing, and the traditional care service mode has the problems of asymmetric information, uneven resource allocation and the like, so that patients are difficult to obtain high-quality care services, and meanwhile, the medical care services bring working pressure and burden to medical staff.
The domestic population is aged, huge and rigid demands are presented for professional medical care, rehabilitation, home care service and the like, and a domestic hospital has the current situation that a bed is difficult to be required, so that people with inconvenient actions such as patients after discharge, patients in rehabilitation period, patients in the end stage and the like are in urgent need of the professional home care service; many discharged patients, especially the elderly, suffer unexpected complications or repeated illness due to lack of home care, and return to the hospital soon after discharge, while going to the hospital again requires family members or caregivers to accompany, resulting in high time and money costs.
Disclosure of Invention
Aiming at the defects existing in the prior art, the invention aims to provide a nursing service system and a service method based on the Internet, which provide nursing reservation service for patients through the nursing service system and solve the technical problem that the patients are difficult to obtain high-quality nursing service.
The technical aim of the invention is realized by the following technical scheme: the utility model provides a nursing service system based on internet, includes server and internet, the internet is used for providing network service, the server is used for setting up nursing service system, its characterized in that: the nursing service system comprises
The PC management end comprises a platform management unit and a patient management unit, wherein the platform management unit is used for establishing medical institution information, and the patient management unit is used for establishing patient medical information;
the medical care mobile terminal can support personal use of medical care personnel and comprises a nurse information unit and a personal order management unit, wherein the nurse information unit is used for displaying personal information, and the personal order management unit is used for receiving order information pushed by the PC management terminal and storing the completed order information;
the patient mobile terminal can support personal use of a patient and comprises a service display unit, a service reservation unit and a personal center, wherein the service display unit is used for displaying a plurality of service items which can be provided, the service reservation unit is used for reserving the designated service items, and the personal center is provided with a message center which is used for patient identity authentication and information receiving;
the PC management end further comprises an auditing unit, the auditing unit comprehensively evaluates the medical institutions, the medical staff and the patients based on the investigation information, the feedback information of the medical movable end and the patient movable end, and the low-evaluation medical institutions, the medical staff and the patients are blocked and then no residence, dispatch and nursing service is provided for the low-evaluation medical institutions, the medical staff and the patients.
The invention is further provided with: the PC management end is provided with a server and a client, the server is arranged on the server, the client is used for a medical institution, the server is provided with all management authorities of the PC management end, and the client is provided with part of management authorities of the PC management end.
The invention is further provided with: the platform management unit consists of an organization management module, an account management module, a project management module, a form module and a user management module, wherein the organization management module is used for newly adding a resident medical organization and displaying medical organization information, the account management module is used for creating service projects and service personnel for each resident medical organization, the medical organization can operate and manage the module through a client, the project management module is used for integrating the service projects respectively created by each medical organization and inducing the same service projects under the same directory, meanwhile, the project management module sorts and displays the integrated service projects, the form management module is provided with a form generator, the user management module is in information intercommunication with a patient mobile terminal and is used for registering accounts for the patient, the service terminal can operate and manage and view the user management module, and the user management module is also provided with a search window.
The invention is further provided with: the form generator can automatically generate forms based on form elements and corresponding form events, the form management unit is used for storing and managing pre-generated forms, and the forms comprise a case receiving evaluation form, a front-door evaluation form, a special service evaluation form and a nursing operation record form, and are used when the medical care mobile terminal performs project service.
The invention is further provided with: the patient management unit comprises a patient case collection management module, an order center, a medical consumable management module and a medical waste management module, wherein the patient case collection management module is used for storing case collection information added based on a client, the case collection information is basic information, a diagnosis and treatment department, medical record information and history service record information of each patient, the client can conduct case settlement processing on the patient with the case collection at the port, and the patient cannot reserve service items after case settlement; the order center comprises a gate-on service order module and an online consultation order module, wherein the gate-on service order module is used for recording each gate-on service order, and the online consultation order module is used for recording each online consultation order.
The invention is further provided with: the medical consumable management module is used for recording the leading quantity, the returning quantity and the consumption quantity of medical consumables, recording the leading and returning quantity of the medical consumables of any order medical staff through the object list, and storing medical waste treatment results submitted by the medical movable end.
The invention is further provided with: the PC management end further comprises a data unit and a message unit, wherein the data unit is used for counting the data information of each medical institution, the data information comprises the number of times of case collection, the number of orders, the number of times of finishing the service of going to the gate, the service duration, the service cost and service evaluation feedback information, and the message unit is used for pushing new messages fed back by the medical care mobile end and the patient mobile end to the clients of the corresponding medical institutions.
The invention is further provided with: the medical care mobile terminal is based on an APP terminal installed on the mobile equipment, the medical care mobile terminal is further provided with an order tracking unit, the order tracking unit can position medical care personnel in real time after an order starts, a service process is shot through a photographing function of the mobile equipment after service starts and uploaded to a client, a corresponding form generated in the form management unit is filled out after service ends and uploaded to the client, a bill is submitted to the patient mobile terminal, and the medical care mobile terminal is further provided with an evaluation module which is used for evaluating the behavior state of the patient by the medical care personnel.
The invention is further provided with: the message center also has a feedback module, and after receiving the order completion message, the message center notifies the feedback module to pop up a service evaluation window, so that the patient can evaluate the service.
The invention is further provided with: a nursing service method comprises the following steps of
Firstly, a patient needs to complete at least one diagnosis in a medical institution, and the medical institution leaves a medical record or a diagnosis list of the patient, so that the medical institution can know the basic condition of the patient;
step two, a medical institution evaluates the patient, and takes the case of the patient meeting the condition of the nursing service of the upper door, and generates a case taking evaluation list, when the patient has complicated illness state or unstable illness state and the nursing service provided by the upper door has medical safety risks, the medical institution only provides the upper door nursing service for the patient who has taken the case, and the medical institution only provides the upper door nursing service for the patient who has taken the case, wherein the medical institution contains special management medicines such as narcotics, mental medicines, medical toxic medicines, radiopharmaceuticals and the like and needs to provide nursing items with traumata such as transfusion and high medical safety risks or special requirements for the operating environment;
step three, when a patient needs to go to a gate to care for service, a corresponding service item is selected through a service display unit of a patient mobile terminal, a service reservation unit is used for selecting a gate to care for service, after the service item, service type, reservation time, reservation place and reservation person needing reservation are selected, a gate to service order is automatically generated and synchronously transmitted to the service terminal and the client terminal, and the client terminal dispatches the gate to the corresponding medical care mobile terminal;
step four, medical staff receives the order of the service of going up from the client through the medical movable terminal, firstly, the medical staff checks the order information, and carries out evaluation before going up through the receipt evaluation list when the patient receives the receipt, so as to generate the evaluation list before going up, and the evaluation receives the order through the medical staff; the evaluation fails, a medical risk evaluation list is filled and generated, the explanation fails, the information is synchronously uploaded to a server side and a client side, a client side responsible person evaluates according to an on-line service order, an on-line evaluation list and a medical risk evaluation list, makes a decision of continuing service or withdrawing the order, the client side sends information to a patient mobile side after withdrawing the order, and the patient mobile side receives the information through a message center;
step five, after the medical staff accepts the order, the medical consumables are picked up according to the service items in the order information, the medical staff clicks the service of going out based on the medical movable end before starting, the positioning tracking setting is started, and the position and the running track route information of the medical staff are fed back in real time; when medical staff arrives at the residence of a patient, starting a configured nursing recorder, carrying out video mark keeping in the whole service process, firstly evaluating the residence environment, judging whether the residence environment is suitable for developing a service project, filling and uploading a service special evaluation list, and if the medical staff evaluates that the residence environment of the patient is not suitable for developing the service project, stopping the service and feeding back information to a client, and providing other implementable modes for the patient;
step six, medical staff can develop service projects after evaluation, sign service notification agreements with patients or patient careers, clear responsibility and obligations of both sides, after the service projects are finished, the medical staff needs to observe the patients for 10-30 minutes, confirm that the physical condition of the patients is not abnormal, click on the end of service based on the medical movable end, fill out a nursing operation record list in a form management unit, upload to a client, submit a bill to the patient movable end, return medical staff, return unused medical consumables, upload the consumption quantity and return quantity of the medical consumables to a medical consumable management module, and when medical wastes needing to be processed are present, upload medical waste processing results to the medical waste management module, and complete the service orders;
step seven, when the patient needs the consultation service, a corresponding service item is selected through a service display unit of the patient mobile terminal, an online consultation service is selected by using a service reservation unit, the problem needing to be consulted is filled, the reservation automatically generates an up service order and synchronously transmits the up service order to a service terminal and a client terminal, the client terminal sends the up service order to the corresponding medical mobile terminal, and a medical staff solves the consultation problem of the patient online;
step eight, the medical care mobile terminal is based on an evaluation module, after the order is completed, the patient can be evaluated, the patient mobile terminal is based on a feedback module, the patient can evaluate the service, the auditing unit is used for comprehensively evaluating the system of the medical institution, the medical staff and the patient based on the feedback information of the medical care mobile terminal and the patient mobile terminal, the medical institution, the medical staff and the patient are rated according to the comprehensive evaluation result, the clear and return treatment is carried out on the medical institution and the medical staff with low rating for a long time, and the service stopping treatment is carried out on the patient.
In summary, the invention has the following beneficial effects: the system has the advantages that the accessibility of nursing service is improved, online reservation and on-line nursing service can be realized through a nursing service system, medical resources are reasonably distributed according to the needs and illness states of patients, the resource utilization efficiency is improved, the working pressure of medical staff is reduced, doctor-patient communication and information sharing are promoted, the nursing service system can realize online communication and information sharing between the doctors and the patients, patients can communicate with and consult with the medical staff at any time, the medical staff can know the illness states and the needs of the patients in time, more accurate nursing service is provided, efficient nursing service can be provided according to the needs and illness states of the patients, and the quality and efficiency of the nursing service are improved.
Drawings
FIG. 1 is a block diagram of a care services system of the present invention;
fig. 2 is a flow chart of a service method of the present invention.
In the figure: 1. a server; 2. a care service system; 3. a PC management end; 31. a server; 32. a client; 33. an auditing unit; 34. a data unit; 35. a platform management unit; 351. a mechanism management module; 352. an account management module; 353. a project management module; 354. a form module; 355. a user management module; 36. a patient management unit; 361. a patient case collection management module; 362. an order center; 363. a medical consumable management module; 364. a medical waste management module; 4. a medical care mobile terminal; 5. the patient moves the end.
Detailed Description
The present invention will be described in detail below with reference to the accompanying drawings and examples.
As shown in fig. 1, the nursing service system based on internet of the present invention comprises a server 1 and the internet, wherein the server 1 is used as a storage end and an operation end for setting up the nursing service system 2, the internet provides network support for the nursing service system 2, the nursing service system 2 is composed of a PC management end 3, a medical care mobile end 4 and a patient mobile end 5, wherein the PC management end 3 is divided into a service end 31 and a client end 32, the service end 31 has all management rights for the PC management end 3, the client end 32 is used for a medical institution hosting the nursing service system 2, the client end 32 has the same program module as the service end 31, but the client end 32 has part management rights for the PC management end 3, the client end 32 has viewing rights for open information parts without deletion and modification rights for the program module without management rights, each medical institution has independent primary account number, the medical care system can create service items under self account numbers and increase medical staff, the medical staff added under a medical institution automatically obtains a secondary account number, the secondary account number is used for logging in the medical care mobile terminal 4, a patient can inquire whether the patient is received by the medical institution through the patient mobile terminal 5, if the patient is received, the patient can directly use reservation service, if the patient is not received, the patient needs to enter the medical institution of the system at least once for diagnosis, the medical institution has certain knowledge on the physical condition and basic medical record information of the patient, the medical institution reduces medical risks when the medical institution provides the upper door nursing service, the server terminal 31 is provided with an auditing unit 33, the auditing unit 33 comprehensively evaluates the medical institution, the medical staff and the patient based on investigation information, feedback information of the medical care mobile terminal 4 and the patient mobile terminal 5, and the medical institution with low evaluation, medical staff and patients stop, the medical staff and patients do not need to be provided with resident, dispatch and nursing services later, an active clearance mechanism is adopted for medical institutions and medical staff with career, technical operation not reaching standards and violating relevant legal regulations, after the patient with bad records is checked to be true, the nursing service system 2 stops the service of the patient with bad records, the medical quality and safety are practically ensured, the PC management end 3 further comprises a data unit 34 and a message unit, the data unit 34 is used for counting the data information of each medical institution and the medical staff subordinate thereto, the data unit can be used as one evaluation standard of the auditing unit 33, and the message unit is used for pushing new messages fed back by the medical movable end 4 and the patient movable end 5 to the client end 32 of the corresponding medical institution, so that the information of the medical institutions and the medical institutions can be shared.
As shown in fig. 1, the PC management terminal 3 includes a platform management unit 35 and a patient management unit 36, wherein the platform management unit 35 is used for user management of medical institutions, service items, generation forms and registration of the resident care service system 2, and includes an institution management module 351 for adding medical institutions and exposing and disclosing basic information of the medical institutions; the account management module 352 is used for adding a new account and storing account information, the account management module 352 can also be used for creating department service items through the client side 32 to which the medical institution belongs, adding and deleting medical staff, integrating the service items created by each medical institution respectively, and inducing the same service items under the same catalog, and meanwhile, the item management module 353 is used for ordering and displaying the integrated service items; a form module 354 for generating various forms by the form generator and storing the ordered forms; the user management module 355 is used for storing and managing registered user accounts, wherein the registered user accounts comprise case receiving patient accounts and non-patient accounts, and the platform management unit 35 is used for establishing medical institution information.
As shown in fig. 1, the patient management unit 36 includes a patient case collection management module 361 based on case collection patient information added by the client 32, where the patient case collection management module 361 is configured to store case collection information added by the client 32, where the case collection information is basic information, medical science department, medical record information, and history service record information of each patient, so as to provide basic information of a patient that can be more accurately mastered when going to the gate for nursing service; an order center 362 for recording and saving all order information, and a medical consumable management module 363 for recording the lead number, return number, and consumption number of medical consumables; the medical waste management module 364 for recording medical waste treatment results by the user can track and record basic information and order information of each user through the platform management unit 35 and the patient management unit 36, so that information sharing between the nursing service system 2 and medical institutions, medical staff and patients is ensured, and more accurate, efficient, high-quality and safer nursing service is provided.
The medical care mobile terminal 4 is an APP installed on mobile equipment and used by medical care personnel, the medical care personnel receive new orders through the medical care mobile terminal 4, the novel order comprises personal information recorded, a nurse information unit of a medical institution and a department to which the medical institution belongs, a personal order management unit used for managing the new orders and the historical orders, and an order tracking unit used for tracking the new orders and the real-time positions of the medical care personnel holding the new orders in real time, personal safety of the medical care personnel is guaranteed, meanwhile, the service process is shot through the mobile equipment or a nursing recorder in the whole course in the service process of going up, and the video is uploaded to the client 32 for keeping files after the service is finished, so that the service of going up is normalized and normalized.
The patient mobile terminal 5 can support personal use of a patient, and comprises a service display unit, a service reservation unit and a personal center, wherein the service display unit can display all service items which can be provided by the nursing service system 2, the service reservation unit is used for creating reservation orders, the personal center is used for receiving message notification due to the storage and viewing of identity information and historical orders of the patient, and meanwhile, the message center is also provided with a feedback module which is used for evaluating the service after the service is completed.
As shown in FIG. 2, the nursing service method of the present invention is based on the nursing service system 2 and is realized by the following steps, firstly, a patient needs to complete at least one diagnosis in a medical institution, and the medical institution leaves a medical record or a diagnosis list of the patient, so that the medical institution can know the basic condition of the patient; step two, a medical institution evaluates the patient, and takes the case of the patient meeting the condition of the nursing service of the upper door, and generates a case taking evaluation list, when the patient has complicated illness state or unstable illness state and the nursing service provided by the upper door has medical safety risks, the medical institution only provides the upper door nursing service for the patient who has taken the case, and the medical institution only provides the upper door nursing service for the patient who has taken the case, wherein the medical institution contains special management medicines such as narcotics, mental medicines, medical toxic medicines, radiopharmaceuticals and the like and needs to provide nursing items with traumata such as transfusion and high medical safety risks or special requirements for the operating environment; step three, when the patient needs to go to the nursing service, the corresponding service item is selected through the service display unit of the patient mobile terminal 5, the service reservation unit is used for selecting the nursing service to go to the door, after the service item, the service type, the reservation time, the reservation place and the reservation person needing to be reserved are selected, the reservation automatically generates a going-to-door service order and synchronously transmits the order to the service terminal 31 and the client terminal 32, and the client terminal 32 sends the order to the corresponding medical mobile terminal 4; step four, medical staff receives the order of the service of going up from the client 32 through the medical movable end 4, firstly the medical staff checks the order information, and carries out the evaluation before going up through the receipt evaluation list when the patient receives the receipt, so as to generate the evaluation list before going up, and the evaluation receives the order through the medical staff; the evaluation fails, a medical risk evaluation list is filled and generated, the explanation fails and the result is synchronously uploaded to the server 31 and the client 32, the client 32 responsible person evaluates according to the service order, the evaluation list before the service and the medical risk evaluation list, makes a decision of continuing the service or withdrawing the order, the client 32 sends information to the patient mobile terminal 5 after withdrawing the order, and the patient mobile terminal 5 receives the information through a message center; step five, after the medical staff accepts the order, the medical consumables are taken according to the service items in the order information, the medical staff clicks out of the service based on the medical movable end 4 before starting, the positioning tracking setting is started, and the position and the running track route information of the medical staff are fed back in real time; when the medical staff reaches the residence of the patient, starting a configured nursing recorder, marking a video in the whole service process, firstly evaluating the residence environment, judging whether the residence environment is suitable for developing a service project, filling in and uploading a service special evaluation list, and if the medical staff evaluates that the residence environment of the patient is not suitable for developing the service project, stopping the service and feeding back information to the client 32, and providing other implementable modes for the patient; step six, medical staff can develop service projects after evaluation, sign service notification agreements with patients or patient careers, clear responsibility and obligations of both sides, after the service projects are finished, the medical staff needs to observe the patients for 10-30 minutes, confirm that the physical condition of the patients is not abnormal, fill out a nursing operation record sheet in a form management unit based on the end of clicking service by a medical movable end 4, upload to a client 32, submit a bill to the patient movable end 5, return medical staff, return unused medical consumables, upload the consumption quantity and return quantity of the medical consumables to a medical consumable management module 363, and when medical wastes needing to be processed are present, upload medical waste processing results to a medical waste management module 364, and finish the order of going up; step seven, when the patient needs the consultation service, a corresponding service item is selected through a service display unit of the patient mobile terminal 5, an online consultation service is selected by using a service reservation unit, the problem needing the consultation is filled, the reservation automatically generates an up service order and synchronously transmits the up service order to the service terminal 31 and the client terminal 32, the client terminal 32 sends the up service order to the corresponding medical care mobile terminal 4, and the medical care personnel on line solves the consultation problem of the patient; step eight, the medical care mobile terminal 4 is based on an evaluation module, when the order is completed, the patient can be evaluated, the patient mobile terminal 5 is based on a feedback module, the patient can evaluate the service, the auditing unit 33 comprehensively evaluates the system of the medical institution, the medical staff and the patient based on the feedback information of the medical care mobile terminal 4 and the patient mobile terminal 5, the medical institution, the medical staff and the patient are rated according to the comprehensive evaluation result, the clear and back treatment is carried out on the medical institution and the medical staff with low rating for a long time, and the service stopping treatment is carried out on the patient.
According to the invention, online reservation and on-line nursing service can be realized through the nursing service system 2, medical care resources are reasonably distributed according to the needs and illness states of patients, the resource utilization efficiency is improved, the working pressure of medical care personnel is reduced, doctor-patient communication and information sharing are promoted, the nursing service system 2 can realize online communication and information sharing between doctors and patients, the patients can communicate and consult with the medical care personnel at any time, the medical care personnel can know the illness states and the needs of the patients in time, more accurate nursing service is provided, efficient nursing service can be provided according to the needs and illness states of the patients, and the quality and efficiency of the nursing service are improved.
The above description is only a preferred embodiment of the present invention, and the protection scope of the present invention is not limited to the above examples, and all technical solutions belonging to the concept of the present invention belong to the protection scope of the present invention. It should be noted that modifications and adaptations to the present invention may occur to one skilled in the art without departing from the principles of the present invention and are intended to be within the scope of the present invention.
Claims (10)
1. The utility model provides a nursing service system based on internet, includes server (1) and internet, the internet is used for providing network service, server (1) are used for setting up nursing service system (2), its characterized in that: the care service system (2) comprises
The PC management end (3) comprises a platform management unit (35) and a patient management unit (36), wherein the platform management unit (35) is used for establishing medical institution information, and the patient management unit (36) is used for establishing patient medical information;
the medical care mobile terminal (4) can support personal use of medical staff and comprises a nurse information unit and a personal order management unit, wherein the nurse information unit is used for displaying personal information, and the personal order management unit is used for receiving order information pushed by the PC management terminal (3) and storing the completed order information;
the patient mobile terminal (5) can support personal use of a patient and comprises a service display unit, a service reservation unit and a personal center, wherein the service display unit is used for displaying a plurality of service items which can be provided, the service reservation unit is used for reserving the designated service items, and the personal center is provided with a message center which is used for patient identity authentication and information receiving;
the PC management end (3) further comprises an auditing unit (33), the auditing unit (33) comprehensively evaluates medical institutions, medical staff and patients based on investigation information, feedback information of the medical movable end (4) and the patient movable end (5), and the low-evaluation medical institutions, medical staff and patients are blocked and then no residence, dispatch and nursing service is provided for the low-evaluation medical institutions, medical staff and patients.
2. The internet-based care service system of claim 1, wherein: the PC management end (3) is provided with a service end (31) and a client end (32), the service end (31) is arranged on the server (1), the client end (32) is used for a medical institution, the service end (31) is provided with all management authorities of the PC management end (3), and the client end (32) is provided with part of management authorities of the PC management end (3).
3. The internet-based care service system of claim 1, wherein: the platform management unit (35) is composed of an organization management module (351), an account management module (352), a project management module (353), a form module (354) and a user management module (355), wherein the organization management module (351) is used for newly adding resident medical institutions and displaying medical institution information, the account management module (352) is used for creating service projects and service personnel for each resident medical institution, the medical institutions can manage the module through clients (32), the project management module (353) is used for integrating service projects respectively created by each medical institution and summarizing the same service projects under the same catalog, the project management module (353) is used for sequencing and displaying the integrated service projects, the form management module is provided with a form generator, the user management module (355) is used for information intercommunication with a patient mobile terminal (5) and is used for registering accounts, and the user management module (355) can manage and view operations of the user management module (355), and the user management module (355) is also provided with a search window.
4. The internet-based care service system of claim 3, wherein: the form generator can automatically generate forms based on form elements and corresponding form events, the form management unit is used for storing and managing pre-generated forms, and the forms comprise a receipt evaluation form, a front-door evaluation form, a special service evaluation form and a nursing operation record form, and are used when the medical mobile terminal (4) performs project service.
5. The internet-based care service system of claim 1, wherein: the patient management unit (36) comprises a patient case collection management module (361), an order center (362), a medical consumable management module (363) and a medical waste management module (364), wherein the patient case collection management module (361) is used for storing case collection information added based on a client (32), the case collection information is basic information, medical science and medical record information and history service record information of each patient, the client (32) can carry out case settlement processing on the patient with the case collection at the port, and the patient cannot reserve service items after case settlement; the order center (362) includes a gate-on service order module for recording each gate-on service order and an online consultation order module for recording each online consultation order.
6. The internet-based care service system of claim 5, wherein: the medical consumable management module (363) is used for recording the leading number, the returning number and the consumption number of medical consumables, can record the leading and returning number of the medical consumables of any order medical staff through the object list, and the medical waste management module (364) is used for storing medical waste treatment results submitted by the medical movable end (4).
7. The internet-based care service system of claim 1, wherein: the PC management end (3) further comprises a data unit (34) and a message unit, the data unit (34) is used for counting the data information of each medical institution, the data information comprises the information of case collection, case setting times, order number, number of times of finishing gate service, service duration, service expense and service evaluation feedback information, and the message unit is used for pushing new messages fed back by the medical care mobile end (4) and the patient mobile end (5) to the client (32) of the corresponding medical institution.
8. The internet-based care service system of claim 1, wherein: the medical care mobile terminal (4) is based on an APP terminal installed on the mobile device, the medical care mobile terminal (4) is further provided with an order tracking unit, the order tracking unit can position medical care personnel in real time after an order starts, a service process is shot through a photographing function of the mobile device after service starts and is uploaded to the client (32), a corresponding form generated in the form management unit is filled out after service ends and is uploaded to the client (32), a bill of charge is submitted to the patient mobile terminal (5), and the medical care mobile terminal (4) is further provided with an evaluation module which is used for evaluating the behavior state of the patient by the medical care personnel.
9. The internet-based care service system of claim 1, wherein: the message center also has a feedback module, and after receiving the order completion message, the message center notifies the feedback module to pop up a service evaluation window, so that the patient can evaluate the service.
10. A care service method based on the internet-based care service system as claimed in any one of claims 1 to 9, characterized in that: comprises the following steps
Firstly, a patient needs to complete at least one diagnosis in a medical institution, and the medical institution leaves a medical record or a diagnosis list of the patient, so that the medical institution can know the basic condition of the patient;
step two, a medical institution evaluates the patient, and takes the case of the patient meeting the condition of the nursing service of the upper door, and generates a case taking evaluation list, when the patient has complicated illness state or unstable illness state and the nursing service provided by the upper door has medical safety risks, the medical institution only provides the upper door nursing service for the patient who has taken the case, and the medical institution only provides the upper door nursing service for the patient who has taken the case, wherein the medical institution contains special management medicines such as narcotics, mental medicines, medical toxic medicines, radiopharmaceuticals and the like and needs to provide nursing items with traumata such as transfusion and high medical safety risks or special requirements for the operating environment;
step three, when a patient needs to go to a gate to care for service, a corresponding service item is selected through a service display unit of a patient mobile terminal (5), a service reservation unit is used for selecting the gate to care for service, after the service item, the service type, the reservation time, the reservation place and the reservation person needing to be reserved are selected, a gate to service order is automatically generated and synchronously transmitted to a service terminal (31) and a client terminal (32) by reservation, and the client terminal (32) sends the gate to the corresponding medical care mobile terminal (4);
step four, medical staff receives the order of the service of going up from the client (32) through the medical movable end (4), firstly, the medical staff checks the order information, and carries out evaluation before going up through the receipt evaluation list when the patient receives the case, so as to generate an evaluation list before going up, and the evaluation is carried out to accept the order through the medical staff; the evaluation fails, a medical risk evaluation list is filled and generated, the explanation fails and the result is synchronously uploaded to a server (31) and a client (32), a client (32) responsible person evaluates according to an order of a service, an evaluation list before the service and the medical risk evaluation list, makes a decision of continuing the service or withdrawing the order, the client (32) sends information to a patient mobile terminal (5) after withdrawing the order, and the patient mobile terminal (5) receives the information through a message center;
step five, medical staff receive the order, get medical consumables according to the service item in the order information, click out of the service based on medical movable end (4) before the medical staff starts, start positioning and tracking setting, feed back the position and running track route information of the medical staff in real time; when medical staff arrives at the residence of a patient, starting a configured nursing recorder, carrying out video mark-keeping in the whole service process, firstly evaluating the residence environment, judging whether the residence environment is suitable for developing a service project, filling in and uploading a service special evaluation list, and if the medical staff evaluates that the residence environment of the patient is not suitable for developing the service project, stopping the service and feeding back information to a client (32), and providing other implementable embodiments for the patient;
step six, medical staff can develop service projects after evaluation, sign service notification agreements with patients or patient careers, clear responsibility and obligations of both sides, after the service projects are finished, the medical staff needs to observe the patients for 10-30 minutes, confirm that the physical condition of the patients is not abnormal, fill out a nursing operation record sheet in a form management unit based on the medical movable end (4) to click the service to finish, upload to a client (32), submit a bill of charge to the patient movable end (5), return medical staff, return unused medical consumables, upload the consumption quantity and return quantity of the medical consumables to a medical consumable management module (363), when medical wastes needing to be processed are present, upload medical waste processing results to a medical waste management module (364), and finish the up-gate service order;
step seven, when the patient needs the consultation service, a corresponding service item is selected through a service display unit of the patient mobile terminal (5), an online consultation service is selected by using a service reservation unit, the problem needing the consultation is filled, the reservation automatically generates an up service order and synchronously transmits the up service order to a service terminal (31) and a client terminal (32), the client terminal (32) sends the up service order to a corresponding medical care mobile terminal (4), and a medical staff solves the consultation problem of the patient online;
step eight, the medical care mobile terminal (4) can evaluate the patient after the order is finished based on the evaluation module, the patient mobile terminal (5) can evaluate the service based on the feedback module, the auditing unit (33) comprehensively evaluates the system of the medical institution, the medical staff and the patient based on the feedback information of the medical care mobile terminal (4) and the patient mobile terminal (5), the medical institution, the medical staff and the patient are rated according to the comprehensive evaluation result, the clearance processing is carried out on the medical institution and the medical staff with low rating for a long time, and the service stopping processing is carried out on the patient.
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| CN202311536986.XA CN117558420A (en) | 2023-11-17 | 2023-11-17 | Nursing service system and method based on Internet |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN117789952A (en) * | 2024-02-23 | 2024-03-29 | 吉林大学 | Nursing information online sharing system based on computer |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN117789952A (en) * | 2024-02-23 | 2024-03-29 | 吉林大学 | Nursing information online sharing system based on computer |
| CN117789952B (en) * | 2024-02-23 | 2024-05-07 | 吉林大学 | Nursing information online sharing system based on computer |
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