CN113138746B - Information interaction method and device - Google Patents
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- G06Q10/02—Reservations, e.g. for tickets, services or events
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Abstract
The embodiment of the invention discloses an information interaction method and device, which are used for determining a corresponding first virtual scene by receiving a reservation request sent by a user terminal, determining user requirements by performing voice interaction with a user after the user terminal displays the first virtual scene, and matching a corresponding second virtual scene according to the user requirements so as to update and display at the user terminal. And the user sends the confirmation information through the user terminal under the condition that the second virtual scene meets the requirement. The server generates reservation information based on the demand information after receiving the confirmation information. According to the embodiment of the invention, the demand information of the user is naturally and efficiently acquired in a mode of combining the virtual scene with the voice interaction, and the virtual scene matched with the demand of the user is intuitively given in a real-time interaction mode, so that the immersion and the user experience of the user in the reservation process are improved.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to an information interaction method and apparatus.
Background
In order to improve the experience of the consumption process, users usually reserve the consumption service in advance through electronic terminals such as computers and mobile phones before performing offline consumption service. However, two difficulties are usually encountered in the online reservation process, namely, the reservation operation flow is complex, and the real scene of the reserved site cannot be intuitively checked.
Disclosure of Invention
In view of this, the embodiment of the invention provides an information interaction method and device, which aims to naturally and efficiently acquire the requirement information of a user to make an offline reservation in a mode of combining virtual scene and voice interaction, simplify the operation flow and improve the reservation efficiency.
In a first aspect, an embodiment of the present invention provides an information interaction method, where the method includes:
responding to a reservation request sent by a user terminal, and determining a first virtual scene according to the reservation request;
transmitting the first virtual scene data and a corresponding first voice interaction request to display the first virtual scene through a user terminal;
determining requirement information for representing user requirements in response to receiving voice information returned by the user terminal based on the first voice interaction request;
matching a corresponding second virtual scene according to the demand information;
transmitting the second virtual scene data to update and display the second virtual scene at a user terminal;
and generating reservation information based on the requirement information in response to receiving confirmation information sent by the user based on the second virtual scene.
In a second aspect, an embodiment of the present invention provides an information interaction method, where the method includes:
Sending a reservation request;
responding to the received first virtual scene data returned by the server based on the reservation request and the corresponding first voice interaction request, displaying the first virtual scene, and displaying and/or playing the first voice interaction request;
sending voice information according to the first voice interaction request;
responding to receiving second virtual scene data returned by the server based on the voice information, and displaying the second virtual scene;
and sending confirmation information in response to the triggering of the confirmation reservation control corresponding to the second virtual scene.
In a third aspect, an embodiment of the present invention provides an information interaction apparatus, where the apparatus includes:
the first scene sending module is used for responding to a reservation request sent by a user terminal and determining a first virtual scene according to the reservation request;
the first interaction request sending module is used for sending the first virtual scene data and the corresponding first voice interaction request so as to display the first virtual scene through a user terminal;
the demand determining module is used for determining demand information used for representing the demand of the user in response to receiving voice information returned by the user terminal based on the first voice interaction request;
The first scene matching module is used for matching a corresponding second virtual scene according to the requirement information;
the second scene sending module is used for sending the second virtual scene data so as to update and display the second virtual scene at the user terminal;
and the reservation information determining module is used for generating reservation information based on the requirement information in response to receiving confirmation information sent by the user based on the second virtual scene.
In a fourth aspect, an embodiment of the present invention provides an information interaction device, where the device includes:
the reservation request sending module is used for sending a reservation request;
the first scene display module is used for responding to the received first virtual scene data returned by the server based on the reservation request and the corresponding first voice interaction request, displaying the first virtual scene and displaying and/or playing the first voice interaction request;
the first voice information sending module is used for sending voice information according to the first voice interaction request;
the second scene display module is used for responding to the received second virtual scene data returned by the server based on the voice information and displaying the second virtual scene;
and the confirmation information sending module is used for responding to the triggering of the confirmation reservation control corresponding to the second virtual scene and sending the confirmation information.
In a fifth aspect, embodiments of the present invention provide a computer readable storage medium having stored thereon computer program instructions which, when executed by a processor, implement a method according to the first or second aspect.
In a sixth aspect, an embodiment of the present invention provides an electronic device, comprising a memory and a processor, the memory storing one or more computer program instructions, wherein the one or more computer program instructions are executed by the processor to implement the method according to the first or second aspect.
The embodiment of the invention determines the corresponding first virtual scene by receiving the reservation request sent by the user terminal, determines the user demand by performing voice interaction with the user after the user terminal displays the first virtual scene, and matches the corresponding second virtual scene according to the user demand so as to update the display at the user terminal. And the user sends the confirmation information through the user terminal under the condition that the second virtual scene meets the requirement. The server generates reservation information based on the demand information after receiving the confirmation information. According to the embodiment of the invention, the demand information of the user is naturally and efficiently acquired in a mode of combining the virtual scene with the voice interaction, and the virtual scene matched with the demand of the user is intuitively given in a real-time interaction mode, so that the immersion and the user experience of the user in the reservation process are improved.
Drawings
The above and other objects, features and advantages of the present invention will become more apparent from the following description of embodiments of the present invention with reference to the accompanying drawings, in which:
FIG. 1 is a schematic diagram of an information interaction system to which an information interaction method according to an embodiment of the present invention is applied;
FIG. 2 is a flowchart of a server-side information interaction method according to an embodiment of the present invention;
FIG. 3 is a schematic diagram illustrating a process of determining demand information according to an embodiment of the present invention;
FIG. 4 is a schematic diagram of a reservation information determining process according to an embodiment of the present invention;
fig. 5 is a flowchart of an information interaction method at a user terminal side according to an embodiment of the present invention;
FIG. 6 is a schematic diagram of a first virtual scene according to an alternative implementation of an embodiment of the present invention;
FIG. 7 is a schematic diagram of a first virtual scene according to another alternative implementation of the embodiment of the present invention;
FIG. 8 is a schematic diagram of a second virtual scene according to an embodiment of the present invention;
FIG. 9 is a schematic diagram of an information interaction device at a server side according to an embodiment of the present invention;
fig. 10 is a schematic diagram of an information interaction device at a user terminal side according to an embodiment of the present invention;
fig. 11 is a schematic diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
The present invention is described below based on examples, but the present invention is not limited to only these examples. In the following detailed description of the present invention, certain specific details are set forth in detail. The present invention will be fully understood by those skilled in the art without the details described herein. Well-known methods, procedures, flows, components and circuits have not been described in detail so as not to obscure the nature of the invention.
Moreover, those of ordinary skill in the art will appreciate that the drawings are provided herein for illustrative purposes and that the drawings are not necessarily drawn to scale.
Unless the context clearly requires otherwise, the words "comprise," "comprising," and the like in the description are to be construed in an inclusive sense as opposed to an exclusive or exhaustive sense; that is, it is the meaning of "including but not limited to".
In the description of the present invention, it should be understood that the terms "first," "second," and the like are used for descriptive purposes only and are not to be construed as indicating or implying relative importance. Furthermore, in the description of the present invention, unless otherwise indicated, the meaning of "a plurality" is two or more.
Fig. 1 is a schematic diagram of an information interaction system to which an information interaction method according to an embodiment of the present invention is applied. As shown in fig. 1, the information interaction system of the embodiment of the present invention includes a user terminal 10 and a server 11 connected through a network. The server 11 is configured to receive a reservation request sent by the user terminal 10, and return, to the user, a corresponding first virtual scene and a first voice interaction request matched with the first virtual scene according to the content of the reservation request. Further, the server 11 is further configured to determine, after receiving the voice information returned by the user terminal 10 based on the first voice interaction request, a second virtual scene matching the user requirement, and send the second virtual scene to the user terminal 10 for display. After receiving the confirmation information returned by the user terminal 10 according to the second virtual scene, reservation information is generated. The user terminal 10 is configured to generate a reservation request, voice information, and acknowledgement information by performing man-machine interaction with a user, and to transmit the generated information to the server 11.
In an embodiment of the present invention, the user terminal 10 may be a general intelligent terminal device having a data processing function, a voice interaction function, and a communication function, such as a smart phone, a notebook computer, and the like. The server 11 may refer to a single server or a server cluster composed of a plurality of servers.
The embodiment of the invention can be applied to any application scene of online reservation of offline service for users. For example, in a restaurant reservation platform, a user can browse the virtual reality scene of a target merchant directly through a user terminal and make a restaurant reservation when a restaurant seat matching the own needs is included therein. In the activity site reservation platform, a user can directly browse the virtual reality scene of a target merchant through a user terminal and can reserve the site by including the activity site matched with the self requirement.
The embodiment of the invention is applied to a restaurant reservation platform for explanation. The user can acquire the restaurant interior VR (Virtual Reality) scene of the target restaurant which wants to reserve online through the user terminal 10, and transmit the reservation requirement of the reservation user to the server 11 in a voice interaction mode, for example, the reservation requirement can comprise time, the number of people, the surrounding environment and the like. The server 11 selects a matching virtual reality scene in the target merchant according to the user's needs to update the display at the user terminal 10. The updated virtual reality scene includes a dining table that the user desires to reserve and an environment in which the dining table is located, and when the user considers that the dining table matches with the requirement thereof, confirmation information is sent to the server through the user terminal 10, and reservation information is generated by the server 11 according to the time, the number of people and the dining table identifier required by the user.
When a user wants to reserve the offline service, the embodiment of the invention enables the user to intuitively acquire the situation of the scene which wants to reserve by displaying the virtual reality scene to the user, and simultaneously naturally and quickly matches the user with the reserved scene which is required by the user by a voice interaction mode, thereby simplifying the operation flow of online service reservation under the online service, and improving the reservation efficiency, the immersion feeling of the user in the reservation process and the user experience.
Fig. 2 is a flowchart of an information interaction method at a server side according to an embodiment of the present invention. As shown in fig. 2, the information interaction method in the embodiment of the invention includes the following steps:
and step S100, responding to a reservation request sent by a received user terminal, and determining a first virtual scene according to the reservation request.
Specifically, the reservation request is generated and transmitted by the user terminal, and received by the server. The reservation request can be generated in a manner of man-machine interaction between a user and a user terminal and is used for representing that the user expects to make an offline service reservation through a server. Optionally, the reservation request further includes a reservation requirement of the user, and may include an object identifier for characterizing a target object that the user desires to reserve, time information for characterizing a time that the user desires to reserve, and the like. After receiving a reservation request sent by a user terminal, the server determines a first virtual scene according to information in the reservation request. Optionally, the reservation request is used for reserving one target scene or target facility corresponding to the first virtual scene. For example, in a restaurant reservation scenario, the target facility may be a table and chair or a package.
In an optional implementation manner of the embodiment of the present invention, a plurality of first virtual scenes and object identifiers corresponding to the first virtual scenes are stored in a server, where each first virtual scene is a VR virtual scene for characterizing an internal environment of a corresponding object. After receiving the reservation request, the server determines a corresponding first virtual scene according to the object identification included in the reservation request. The embodiment of the invention is applied to a restaurant reservation scene as an example for explanation. And the server stores restaurant foreground scenes corresponding to the restaurants of the platform as corresponding first virtual scenes, and determines the restaurant foreground scenes represented by the object identifiers as corresponding first virtual scenes after receiving the reservation request sent by the user terminal and including the object identifiers.
Step 200, the first virtual scene data and the corresponding first voice interaction request are sent, so that the first virtual scene is displayed through the user terminal.
Specifically, after determining the first virtual scene, the server returns the determined data of the first virtual scene to the user terminal sending the reservation request, so as to display the first virtual scene to the user through the user terminal. Further, the first virtual scene stored in the server also has a corresponding first voice interaction request, and the first voice interaction request is used for being sent to the user terminal together with the first virtual scene. After the user terminal displays the first virtual scene, outputting a corresponding first voice interaction request in an audio format or a text format.
Alternatively, the first voice interaction request may be displayed in a text form in the first virtual scene or directly output by means of voice information. In order to increase the interestingness of the user interaction process and the substitution sense of the user, the corresponding virtual character image can be displayed in the first virtual scene, so that the corresponding first voice interaction request can be output through the virtual character image. The first voice interaction request is used for guiding the user to perform voice interaction with the server, for example, in a scene of making restaurant reservation, the first voice interaction request may be "you good, please tell me that you want to reserve a dining table, i will help you select a suitable dining table". After the user and the server perform voice interaction based on the first voice interaction request, the server can determine the reservation requirement of the user through voice interaction content.
And step S300, in response to receiving voice information returned by the user terminal based on the first voice interaction request, determining requirement information for representing the requirement of the user.
Specifically, after receiving the first virtual scene and the corresponding first voice interaction request, the user terminal displays the first virtual scene and displays or plays the first voice interaction request. The user performs voice interaction with the server based on the first voice interaction request, voice information corresponding to the first voice interaction request content is returned to the server, and the server obtains user requirements by analyzing the voice information content sent by the user so as to determine requirement information. Alternatively, the process of the user performing voice interaction with the server may be single-round voice interaction or multi-round voice interaction according to the voice information content sent by the user for the first time. That is, when the server can determine the demand information from the voice information transmitted by the user for the first time, only a single round of voice interaction consisting of the first voice interaction request and the voice information is performed. When the server cannot determine the demand information according to the voice information sent by the user for the first time, starting multiple rounds of voice interaction until the voice information sent by a plurality of users and acquired in the interaction process can determine the demand information.
Optionally, for different application scenarios, the server sets at least one necessary attribute information in advance, where each necessary attribute information is an attribute necessary for generating the reservation information. In the process of voice interaction between the user and the server, when all necessary attribute information is included in voice information transmitted by one or more users acquired by the server, corresponding requirement information can be generated.
In an optional implementation manner of the embodiment of the present invention, when the user includes all necessary attribute information in the voice information sent after receiving the first voice interaction request, voice interaction is ended, and reservation information is directly determined according to the attribute information set including all attribute information in the voice information. The embodiment of the invention is applied to restaurant reservation for illustration, and the necessary attribute information preset by the server is the number of people and time. When the first voice interaction request is 'you good', please tell me that you want to subscribe to a dining table, i can help you select a proper dining table ', and the voice information returned by the user based on the first voice interaction request is' 6 people position of 5 pm in six afternoon of me 'which wants to subscribe to this week', the server analyzes the voice information to obtain an attribute information set which includes a time attribute of '5 pm in six afternoon' and a number of people attribute of '6 people', and the server directly generates corresponding requirement information of '5 pm in six afternoon', '6 people'.
Further, attribute information other than necessary attribute information may be included in the attribute information set. Still taking the embodiment of the invention as an example of restaurant reservation, the server presets necessary attribute information for the number of people and time. When the first voice interaction request is "you good, please tell me that you want to subscribe to a dining table, i can help you select a proper dining table", and the voice information returned by the user based on the first voice interaction request is "6-person package at 5 pm in Saturday he wants to subscribe to", the server analyzes the voice information to obtain an attribute information set including necessary attribute information time attribute of "5 pm in Saturday" and number attribute of "6 person", and unnecessary attribute information environment attribute of "package", and the server directly generates corresponding requirement information of { "5 pm in Saturday", "6 person", "package" }.
In another optional implementation manner of the embodiment of the present invention, when the attribute information set obtained by analyzing the voice information sent by the user for the first time does not include all necessary attribute information, or at least one necessary attribute information included in the attribute information set does not conform to a preset format, the voice interaction is continued, so as to update the attribute information set through multiple rounds of voice interaction until all necessary attribute information is included in the attribute information set. Specifically, the multi-round voice interaction process determines necessary attribute information not included in the attribute information set for the server, and transmits a request voice for requesting acquisition of the undetermined necessary attribute information to the user terminal. After receiving first supplementary voice information returned by the user based on the request voice, analyzing the first supplementary voice information to obtain at least one supplementary attribute information, and updating the supplementary attribute information to the attribute information set. After the updating of the attribute information set is completed, judging whether all necessary attribute information is included in the attribute information set, if so, generating corresponding requirement information, and if not, starting the next round of voice interaction.
Still taking the embodiment of the invention as an example of restaurant reservation, the server presets necessary attribute information for the number of people and time. When the first voice interaction request is "you good, please tell you how to want to subscribe to a dining table, i can help you select a proper dining table", and the voice information returned by the user based on the first voice interaction request is "i want to subscribe to a Saturday" the server analyzes the voice information to obtain an attribute information set which comprises a time attribute "Saturday" and an unnecessary attribute information environment attribute "Saturday" which do not conform to a predetermined format, and the user needs to further supplement the number of people and specific time of the necessary attribute information. The server sends a request voice of asking how much you have dinner to the user terminal, after the user terminal returns the first supplementary voice information of 6 people, the server updates the people number attribute of 6 people to the attribute information set, and sends the request voice of asking how much you have dinner time in the week again, after the user terminal returns the first supplementary voice information of 5 pm, the server updates and supplements the time attribute of 5 pm to the Saturday in the attribute information set to obtain necessary attribute information of 5 pm in Saturday. Because the attribute information set includes all preset necessary attribute information, corresponding requirement information is generated as { "Saturday 5 pm", "6 people", "package" }.
Fig. 3 is a schematic diagram illustrating a process of determining demand information according to an embodiment of the present invention. As shown in fig. 3, the process of determining the requirement information according to the embodiment of the present invention includes the following steps:
step S30, voice information sent by the user terminal based on the first voice interaction request is obtained.
And S31, analyzing the voice information to obtain attribute information contained in the voice information, and determining an attribute information set.
Step S32, judging whether all preset necessary attribute information is included in the attribute information set.
Step S33, when all necessary attribute information is included in the attribute information set, the requirement information is determined according to the attribute information set.
In step S34, when the attribute information does not include all the necessary attribute information, the corresponding first supplementary speech information is acquired by sending the request speech, and the first supplementary speech information is parsed to update the attribute information set.
Step 400, matching the corresponding second virtual scene according to the requirement information.
Specifically, the server determines requirement information for representing the requirement of the user in a mode of voice interaction with the user, and then matches a corresponding second virtual scene according to the requirement information. In the embodiment of the invention, each first virtual scene stored in the server is provided with a corresponding sub-scene, and each sub-scene is used for representing a part of scenes of the corresponding objects of the first virtual scene. For example, in a restaurant reservation scenario, the first virtual scenarios stored in the server may be foreground scenarios of corresponding restaurants, and the sub-scenarios corresponding to each first virtual scenario may be internal scenarios of different rooms of the restaurant, internal scenarios of different angles in the same room, and internal scenarios including different dining tables in the same room. Optionally, each sub-scene also has a corresponding scene identification.
After the demand information is determined, sequencing all sub-scenes of the first virtual scene based on the demand information according to a preset sequencing algorithm, and taking the sub-scene with the highest priority in the sequencing result as the second virtual scene. Optionally, the server may store the scene attribute corresponding to each sub-scene, the ranking algorithm determines the weight of each attribute information in advance, matches the scene attribute corresponding to each sub-scene with the attribute information included in the demand information, calculates the weight of the attribute information matched with each sub-scene and obtains a matching value, and ranks according to the corresponding matching value from large to small. And finally, selecting the sub-scene with the large matching value as a second virtual scene.
The embodiment of the invention is applied to a restaurant reservation scene as an example for explanation. When the weights of the attribute information are in turn: 10. the number of people: 10. type of facility: 5 and environment: 1, the requirement information is { "Saturday 5 pm", "6 people", "package", "leaning on window" }, the scene attribute of each sub scene of the corresponding restaurant is sub scene 1: { "4 people", "scattered table", "Saturday 10:00-19:00"," not against window "}, sub-scenario 2: { "6 people", "scattered table", "friday 10:00-19:00"," windowing "}, sub-scenario 3: { "6 people", "scattered table", "Saturday 12:00-19:00"," windowing "} and sub-scene 4: { "6 people", "Baozi", "Satur 12:00-19:00, ", and when the window is closed,", respectively calculating the matching value of each sub-scene and the requirement information, wherein the matching value of the sub-scene 1 is 10 minutes, the matching value of the sub-scene 2 is 11 minutes, the matching value of the sub-scene 3 is 21 minutes, and the matching value of the sub-scene 4 is 26 minutes. Thus, the sub-scene 4-bit second virtual scene with the largest matching value is determined after sorting.
And step S500, the second virtual scene data is sent to update and display the second virtual scene at the user terminal.
Specifically, after determining the second virtual scene, the server sends the second virtual scene data to the user terminal to update the display at the user terminal. Optionally, after receiving the second virtual scene, the user terminal displays a scene switching control in the first virtual scene currently displayed, and the user can switch from displaying the first virtual scene to displaying the second virtual scene by triggering the scene switching control. After the user terminal updates the display, the user can intuitively see the target facility which is wanted to be reserved through the second virtual scene. For example, in a restaurant reservation scenario, a first virtual scenario stored in a server may be a foreground scenario for a corresponding restaurant, and a second virtual scenario may be a package scenario or a lobby scenario where the corresponding restaurant includes a dining table. After the server sends the second virtual scene, a scene switching control is displayed in a foreground scene of the user terminal, and after the scene switching control is triggered, a user displays a package room scene or a hall scene comprising a dining table.
And step S600, generating reservation information based on the requirement information in response to receiving confirmation information sent by the user based on the second virtual scene.
Specifically, the user transmits confirmation information to the server when browsing the second virtual scene through the user terminal and considering that the second virtual scene or the target facility in the second virtual scene matches the scene or the facility intended to be reserved. And the server judges that the user agrees to reserve the current second virtual scene or target facilities included in the second virtual scene according to the confirmation information, and generates reservation information according to the demand information. Optionally, the server may also return the reservation information to the user terminal after generating the reservation information to remind the user to complete the reservation. The reservation information is used to reserve the second virtual scene or the target facility in the second virtual scene, and can be determined by the demand information and the second virtual scene or the target facility in the second virtual scene. For example, when the user desires to reserve the second virtual scene and the second virtual scene has a corresponding scene identification, reservation information is determined according to at least one necessary attribute information and scene identification in the demand information. When the user desires to reserve the target facilities in the second virtual scene and each target facility has a corresponding facility identification, reservation information is determined according to at least one necessary attribute information and the facility identification in the demand information. Alternatively, the type of the necessary attribute information for determining the reservation information may be set in advance.
The embodiment of the invention is applied to a restaurant reservation application scene as an example for explanation. The first virtual scene may be a foreground scene of the corresponding restaurant, and the second virtual scene may be a package scene or a hall scene of the corresponding restaurant including a dining table. And the server stores the number of the package house or the number of the dining table corresponding to the second virtual scene in advance. The server determines that the demand information of the user is { "Saturday 5 pm", "6 people", "package" } through voice interaction, and returns to the corresponding second virtual scene. And when the dining table which is expected to be reserved by the user is included in the second virtual scene, the user sends confirmation information through the user terminal. The server generates corresponding reservation information as 'Saturday 5 afternoon reservation B12 dining table' according to at least one necessary attribute information time information in the demand information and the dining table number B12 of the expected reservation dining table.
Further, when the user considers that the second virtual scene or the target facility in the second virtual scene does not match the scene or the facility desired to be predetermined, cancellation information is transmitted to the server. Alternatively, the transmission modes of the confirmation information and the cancellation information may be both transmitted in the form of voice information. The server judges that the user does not agree to preset the current second virtual scene or target facilities included in the second virtual scene according to the cancelling information, sends a second voice interaction request to the user terminal to request to carry out voice interaction again with the user, and after receiving second supplementary voice information sent by the user according to the second voice interaction request, re-determines the second virtual scene according to the second supplementary voice information. Further, the re-determined second virtual scene is sent to the user terminal to be displayed, and the user is requested to confirm whether the current second virtual scene or target facilities included in the second virtual scene are scheduled. The manner of redefining the second virtual scene may be performed a plurality of times until the confirmation information is received or the number of iterations reaches a preset number of times.
Fig. 4 is a schematic diagram of a process for determining reservation information according to an embodiment of the present invention. As shown in fig. 4, the process of determining reservation information according to an embodiment of the present invention may include the steps of:
step S40, the server receives a reservation request sent by the user terminal.
And step S41, determining a first virtual scene according to the reservation request, and sending the first virtual scene and a corresponding first voice interaction request to the user terminal.
Step S42, receiving voice information sent by the user terminal based on the first voice interaction request.
And step S43, analyzing the voice information to determine a second virtual scene, and sending the second virtual scene to the user terminal.
And S44, judging the type of information returned by the user terminal based on the second virtual scene.
Step S45, if the user terminal returns the confirmation information, corresponding reservation information is directly generated.
Step S46, if the user terminal returns the cancel information, a second voice interaction request is sent to the user terminal to carry out voice interaction again.
Step S47, receiving second supplementary voice information sent by the user in the voice interaction process, and analyzing the second supplementary voice information to redetermine the second virtual scene to be sent to the user terminal again.
The information interaction method provided by the embodiment of the invention can naturally and efficiently acquire the demand information of the user in a mode of combining the virtual scene with voice interaction in the process of booking the downlink service of the user, intuitively give the virtual scene matched with the demand of the user in a real-time interaction mode, and improve the immersion and user experience of the user in the booking process.
Fig. 5 is a flowchart of an information interaction method at a user terminal side according to an embodiment of the present invention, and as shown in fig. 5, the information interaction method at a user terminal side according to an embodiment of the present invention includes the following steps:
step S700, a reservation request is sent.
Specifically, the reservation request is generated and transmitted by the user terminal, and received by the server. The reservation request can be generated in a manner of man-machine interaction between a user and a user terminal and is used for representing that the user expects to make an offline service reservation through a server. Optionally, the reservation request further includes a reservation requirement of the user, and may include an object identifier for characterizing a target object that the user desires to reserve, time information for characterizing a time that the user desires to reserve, and the like. After receiving a reservation request sent by a user terminal, the server determines a first virtual scene according to information in the reservation request. Optionally, the reservation request is used for reserving one target scene or target facility corresponding to the first virtual scene. For example, in a restaurant reservation scenario, the target facility may be a table and chair or a package.
Step S800, in response to receiving the first virtual scene data and the corresponding first voice interaction request returned by the server based on the reservation request, displaying the first virtual scene, and displaying and/or playing the first voice interaction request.
Specifically, the server returns a corresponding first virtual scene based on the reservation request, and a first voice interaction request corresponding to the first virtual scene. And the user terminal displays the first virtual scene after receiving the first virtual scene, and simultaneously displays and/or plays the first voice interaction request. Alternatively, the first voice interaction request may be played to the user in a conversational manner by a virtual serviceman set in the first virtual scene.
Fig. 6 is a schematic diagram of a first virtual scene according to an alternative implementation manner of the embodiment of the present invention. As shown in fig. 6, when the embodiment of the present invention is applied to a restaurant reservation scene, the first virtual scene 60 may be a foreground scene of a restaurant corresponding to a reservation request. Further, the first virtual scene 60 further includes a virtual serviceman 61 for playing the first voice interaction request to the user in a conversational manner, and further performing multiple conversations with the user according to actual needs.
Step 900, sending voice information according to the first voice interaction request.
Specifically, the voice information includes the requirement of the user for the predetermined offline service, and the server determines the requirement information by analyzing the voice information after receiving the voice information. Further, when the server cannot determine the demand information through the current voice information, the request voice is sent to the user terminal, and the user terminal returns corresponding first supplementary voice information according to the request voice sent by the server.
The server determines an attribute information set by analyzing the voice information, and ends voice interaction when the attribute information set comprises necessary attribute information preset by all the servers. And continuing to perform voice interaction when all necessary attribute information is not included in the attribute information set or at least one necessary attribute information is not in accordance with a preset format, so as to update the attribute information set through multiple rounds of voice interaction until all necessary attribute information is included in the attribute information set. The multi-round voice interaction mode is that request voice for requesting to acquire necessary attribute information is sent to the user terminal, and the user terminal returns corresponding first supplementary voice information according to the request voice. The server determines the supplementary attribute information by analyzing the first supplementary voice information, and updates the supplementary attribute information to the attribute information set.
And step S1000, responding to receiving second virtual scene data returned by the server based on the voice information, and displaying the second virtual scene.
Specifically, after the server performs voice interaction with the user through the user terminal, the server determines the requirement information according to the voice information, matches the requirement information to the second virtual scene according to the requirement information, and sends the second virtual scene to the user terminal. And the user terminal switches the first virtual scene displayed currently to display the second virtual scene. In the embodiment of the present invention, the manner of scene change display may include various manners, which are not limited herein. For example, a scene switching control is displayed in the first virtual scene, a second virtual scene is displayed when the user triggers the scene switching control, or the currently displayed first virtual scene is directly switched to the second virtual scene when the second virtual scene is received. Optionally, the second virtual scene may further include a target facility that the user desires to reserve. For example, in a restaurant reservation scenario, a table and chair or a package that the user desires to reserve is also included in the second virtual scenario.
Fig. 7 is a schematic diagram of a first virtual scene according to another alternative implementation of the embodiment of the present invention. As shown in fig. 7, when the embodiment of the present invention is applied to a restaurant reservation scene, the user terminal displays a scene switching control 72 in the first virtual scene 70 after receiving the second virtual scene, for switching to the second virtual scene if triggered by the user. Further, the virtual attendant 71 in the first virtual scene 70 may also prompt the user that scene switching is possible in a voice communication manner, for example, to indicate to the user "please click on the arrow to follow me for your selected seat".
And step S1100, transmitting confirmation information in response to the triggering of the confirmation reservation control corresponding to the second virtual scene.
Specifically, the second virtual scene is further provided with a corresponding reservation confirmation control and a reservation cancellation control, which are respectively used for sending confirmation information and cancellation information to the server under the triggered condition. The confirm appointment control and cancel appointment control may be triggered by user gestures such as voice messages or clicks. When the user views the second virtual scene through the user terminal, if the second virtual scene or target facilities included in the second virtual scene meet the user requirement, the user triggers a reservation confirmation control to send confirmation information so as to complete reservation through the server. After receiving the confirmation information, the server determines reservation information according to the requirement information and the second virtual scene determined through the user voice interaction process. Optionally, the server may also return the reservation information to the user terminal after generating the reservation information to remind the user to complete the reservation.
Further, if the second virtual scene or the target facilities included in the second virtual scene do not meet the user requirements, the user triggers the reservation confirmation control to send the cancellation information. After receiving the cancellation message, the server determines that the user is not satisfied with the current second virtual scene or the target facilities included in the second virtual scene, and sends a second voice interaction request to the user terminal for requesting to perform voice interaction with the user again. And after receiving the second voice interaction request, the user terminal displays and/or plays the second voice interaction request. Optionally, the second voice interaction request may also be played to the user in a conversational manner by a virtual serviceman in the second virtual scene. After receiving the second voice interaction request, the user can send the second supplementary voice information to the server again so as to match the second virtual scene suitable for the user again through the server.
Fig. 8 is a schematic diagram of a second virtual scene according to an embodiment of the invention. As shown in fig. 8, the second virtual scene 80 includes a corresponding target facility 81, and also includes a virtual serviceman 82. Optionally, the second virtual scenario 80 also has a confirm reservation control and a cancel reservation control, which may be triggered by a dialogue with the virtual attendant 82. For example, the virtual serviceman 82 inquires of "whether or not to reserve", and when desiring to reserve, the user transmits the corresponding voice information "reserve", and when not desiring to reserve, transmits the corresponding voice information "not reserve".
The information interaction method provided by the embodiment of the invention can naturally and efficiently acquire the demand information of the user in a mode of combining the virtual scene with voice interaction in the process of booking the downlink service of the user, intuitively give the virtual scene matched with the demand of the user in a real-time interaction mode, and improve the immersion and user experience of the user in the booking process.
Fig. 9 is a schematic diagram of an information interaction device at a server side according to an embodiment of the present invention. As shown in fig. 9, the information interaction device on the server side in the embodiment of the present invention includes a first scene sending module 90, a first interaction request sending module 91, a requirement determining module 92, a first scene matching module 93, a second scene sending module 94, and a reservation information determining module 95.
Specifically, the first scenario sending module 90 is configured to respond to receiving a reservation request sent by a user terminal, and determine a first virtual scenario according to the reservation request;
the first interaction request sending module 91 is configured to send the first virtual scene data and a corresponding first voice interaction request, so as to display the first virtual scene through a user terminal;
the requirement determining module 92 is configured to determine requirement information for characterizing a requirement of the user in response to receiving voice information returned by the user terminal based on the first voice interaction request;
The first scene matching module 93 is configured to match a corresponding second virtual scene according to the requirement information;
the second scene sending module 94 is configured to send the second virtual scene data, so that the second virtual scene is updated and displayed at the user terminal;
the reservation information determining module 95 is configured to generate reservation information based on the requirement information in response to receiving acknowledgement information sent by the user based on the second virtual scene.
Further, the demand determination module includes:
the information analysis sub-module is used for analyzing the voice information to determine an attribute information set, wherein the attribute information set comprises all attribute information contained in the voice information;
and the demand determining submodule is used for responding to the attribute information set to comprise all preset necessary attribute information, and determining demand information used for representing the demands of users according to the attribute information set.
Further, the demand determination module further includes:
and the information set updating sub-module is used for updating the attribute information set through multiple rounds of voice interaction in response to that all preset necessary attribute information is not included in the attribute information set.
Further, the information set updating sub-module includes:
The following steps are performed in an iterative manner:
a request voice transmitting unit for transmitting a request voice for requesting acquisition of necessary attribute information;
the attribute analysis unit is used for responding to the received first supplementary voice information returned based on the request voice and analyzing the first supplementary voice information to obtain at least one supplementary attribute information;
and the attribute updating unit is used for updating each piece of supplementary attribute information to the attribute information set.
Further, the apparatus further comprises:
the iteration module is used for responding to the received cancellation information sent by the user based on the second virtual scene, and executing the following steps in an iteration mode until receiving the confirmation information:
the second interactive request sending module is used for sending a second voice interactive request;
the second scene matching module is used for responding to receiving second supplementary voice information sent based on the second voice interaction request and re-determining a second virtual scene based on the second supplementary voice information;
and the third scene sending module is used for sending the second virtual scene data.
Further, the first scene matching module includes:
and the searching matching sub-module is used for searching and matching according to the requirement information so as to determine a second virtual scene comprising the target facilities matched with the requirement information.
Further, the reservation information is used to reserve the target facility.
The information interaction device provided by the embodiment of the invention can naturally and efficiently acquire the demand information of the user in a mode of combining the virtual scene with voice interaction in the process of booking the downlink service of the user, intuitively give the virtual scene matched with the demand of the user in a real-time interaction mode, and improve the immersion feeling and user experience of the user in the booking process.
Fig. 10 is a schematic diagram of an information interaction device at a user terminal side according to an embodiment of the present invention. As shown in fig. 10, the information interaction device at the user terminal side according to the embodiment of the present invention includes a reservation request sending module 100, a first scene display module 101, a first voice information sending module 102, a second scene display module 103, and a confirmation information sending module 104.
Specifically, the reservation request sending module 100 is configured to send a reservation request;
the first scene display module 101 is configured to display a first virtual scene and display and/or play a first voice interaction request in response to receiving the first virtual scene data and the corresponding first voice interaction request returned by the server based on the reservation request;
The first voice information sending module 102 is configured to send voice information according to the first voice interaction request;
the second scene display module 103 is configured to display a second virtual scene in response to receiving second virtual scene data returned by the server based on the voice information;
the confirmation information sending module 104 is configured to send confirmation information in response to the confirmation reservation control corresponding to the second virtual scene being triggered.
Further, the second scene display module includes:
the control display sub-module is used for displaying a scene switching control in the first virtual scene;
and the switching display sub-module is used for responding to the trigger of the scene switching control and displaying the second virtual scene.
Further, the second virtual scene includes a target facility therein.
Further, the apparatus further comprises:
and the second voice information sending module is used for responding to the received request voice and returning the first supplementary voice information.
Further, the apparatus further comprises:
and the cancellation information sending module is used for responding to the trigger of the cancellation reservation control corresponding to the second virtual scene and sending cancellation information.
Further, the apparatus further comprises:
The interaction request receiving module is used for responding to the received second voice interaction request sent based on the cancellation information, and displaying and/or playing the second voice interaction request;
and the third voice information sending module is used for sending second supplementary voice information according to the second voice interaction request.
The information interaction device provided by the embodiment of the invention can naturally and efficiently acquire the demand information of the user in a mode of combining the virtual scene with voice interaction in the process of booking the downlink service of the user, intuitively give the virtual scene matched with the demand of the user in a real-time interaction mode, and improve the immersion feeling and user experience of the user in the booking process.
Fig. 11 is a schematic diagram of an electronic device according to an embodiment of the present invention. In this embodiment, the electronic device includes a server, a terminal, and the like. As shown in fig. 11, the electronic device: at least one processor 111; and a memory 112 communicatively coupled to the at least one processor 111; and a communication unit 113 communicatively connected to the scanning device, the communication unit 113 receiving and transmitting data under the control of the processor 111; the memory 112 stores instructions executable by the at least one processor 111, and the instructions are executed by the at least one processor 111 to implement the information interaction method described above.
Specifically, the electronic device includes: one or more processors 111, and a memory 112, one processor 111 being illustrated in fig. 11. The processor 111, the memory 112 may be connected by a bus or otherwise, which is illustrated in fig. 11 as a bus connection. The memory 112 is a non-volatile computer-readable storage medium that can be used to store non-volatile software programs, non-volatile computer-executable programs, and modules. The processor 111 executes various functional applications of the device and data processing, i.e., implements the above-described information interaction method, by running non-volatile software programs, instructions and modules stored in the memory 112.
Memory 112 may include a storage program area that may store an operating system, at least one application program required for functionality, and a storage data area; the storage data area may store a list of options, etc. In addition, memory 112 may include high-speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid-state storage device. In some embodiments, memory 112 may optionally include memory located remotely from processor 111, which may be connected to an external device via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
One or more modules are stored in the memory 112 that, when executed by the one or more processors 111, perform the information interaction method of any of the method embodiments described above.
The product may perform the method provided by the embodiment of the present application, and have corresponding functional modules and beneficial effects of the performing method, and technical details not described in detail in the embodiment of the present application may be referred to the method provided by the embodiment of the present application.
Another embodiment of the present invention is directed to a non-volatile storage medium storing a computer readable program for causing a computer to perform some or all of the method embodiments described above.
That is, it will be understood by those skilled in the art that all or part of the steps in implementing the methods of the embodiments described above may be implemented by a program stored in a storage medium, where the program includes several instructions for causing a device (which may be a single-chip microcomputer, a chip or the like) or a processor (processor) to perform all or part of the steps in the methods of the embodiments described herein. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
The above description is only of the preferred embodiments of the present invention and is not intended to limit the present invention, and various modifications and variations may be made to the present invention by those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (20)
1. An information interaction method, characterized in that the method comprises:
responding to a reservation request sent by a user terminal, and determining a first virtual scene according to the reservation request;
transmitting the first virtual scene data and a corresponding first voice interaction request to display the first virtual scene through a user terminal;
determining requirement information for representing user requirements in response to receiving voice information returned by the user terminal based on the first voice interaction request;
matching a corresponding second virtual scene according to the demand information;
transmitting the second virtual scene data to update and display the second virtual scene at a user terminal;
generating reservation information based on the demand information in response to receiving acknowledgement information sent by a user based on the second virtual scene;
wherein the determining the requirement information for characterizing the requirement of the user comprises:
Updating the attribute information set through multiple rounds of voice interaction;
the updating the attribute information set through multiple rounds of voice interaction comprises the following steps:
the following steps are performed in an iterative manner:
transmitting a request voice for requesting acquisition of necessary attribute information;
responsive to receiving first supplemental speech information returned based on the requested speech, parsing the first supplemental speech information to obtain at least one supplemental attribute information;
and updating each piece of supplementary attribute information to the attribute information set.
2. The method of claim 1, wherein the determining demand information for characterizing the demand of the user comprises:
analyzing the voice information to determine an attribute information set, wherein the attribute information set comprises all attribute information contained in the voice information;
and responding to the attribute information set to comprise all preset necessary attribute information, and determining requirement information for representing the requirement of the user according to the attribute information set.
3. The method of claim 2, wherein the determining demand information for characterizing the demand of the user further comprises:
and updating the attribute information set through multiple rounds of voice interaction in response to the attribute information set not including all preset necessary attribute information.
4. The method according to claim 1, wherein the method further comprises:
in response to receiving cancellation information sent by the user based on the second virtual scene, iteratively performing the following steps until acknowledgement information is received:
sending a second voice interaction request;
responsive to receiving second supplemental speech information sent based on the second speech interaction request, re-determining a second virtual scene based on the second supplemental speech information;
and sending the second virtual scene data.
5. The method of claim 1, wherein the matching the corresponding second virtual scene according to the demand information comprises:
and searching and matching according to the demand information to determine a second virtual scene comprising the target facilities matched with the demand information.
6. The method of claim 5, wherein the reservation information is used to reserve the target facility.
7. An information interaction method, characterized in that the method comprises:
sending a reservation request;
responding to the received first virtual scene data returned by the server based on the reservation request and the corresponding first voice interaction request, displaying the first virtual scene, and displaying and/or playing the first voice interaction request;
Sending voice information according to the first voice interaction request;
responding to receiving second virtual scene data returned by the server based on the voice information, and displaying the second virtual scene;
the displaying the second virtual scene includes:
displaying a scene switching control in the first virtual scene;
responsive to the scene change control being triggered, displaying the second virtual scene;
transmitting confirmation information in response to the triggering of the confirmation reservation control corresponding to the second virtual scene;
transmitting cancellation information in response to the triggering of the cancellation reservation control corresponding to the second virtual scene;
responsive to receiving a second voice interaction request sent based on the cancellation information, displaying and/or playing the second voice interaction request;
and sending second supplementary voice information according to the second voice interaction request.
8. The method of claim 7, wherein the second virtual scene includes a target facility therein.
9. The method of claim 7, wherein the method further comprises:
in response to receiving the request speech, first supplemental speech information is returned.
10. An information interaction device, the device comprising:
The first scene sending module is used for responding to a reservation request sent by a user terminal and determining a first virtual scene according to the reservation request;
the first interaction request sending module is used for sending the first virtual scene data and the corresponding first voice interaction request so as to display the first virtual scene through a user terminal;
the demand determining module is used for determining demand information used for representing the demand of the user in response to receiving voice information returned by the user terminal based on the first voice interaction request;
the first scene matching module is used for matching a corresponding second virtual scene according to the requirement information;
the second scene sending module is used for sending the second virtual scene data so as to update and display the second virtual scene at the user terminal;
the reservation information determining module is used for generating reservation information based on the requirement information in response to receiving confirmation information sent by a user based on the second virtual scene;
the first interactive request sending module comprises an information set updating sub-module, wherein the information set updating sub-module is used for updating the attribute information set through multi-round voice interaction;
the information set updating submodule comprises:
The following steps are performed in an iterative manner:
a request voice transmitting unit for transmitting a request voice for requesting acquisition of necessary attribute information;
the attribute analysis unit is used for responding to the received first supplementary voice information returned based on the request voice and analyzing the first supplementary voice information to obtain at least one supplementary attribute information;
and the attribute updating unit is used for updating each piece of supplementary attribute information to the attribute information set.
11. The apparatus of claim 10, wherein the demand determination module comprises:
the information analysis sub-module is used for analyzing the voice information to determine an attribute information set, wherein the attribute information set comprises all attribute information contained in the voice information;
and the demand determining submodule is used for responding to the attribute information set to comprise all preset necessary attribute information, and determining demand information used for representing the demands of users according to the attribute information set.
12. The apparatus of claim 11, wherein the demand determination module further comprises:
and the information set updating sub-module is used for updating the attribute information set through multiple rounds of voice interaction in response to that all preset necessary attribute information is not included in the attribute information set.
13. The apparatus of claim 10, wherein the apparatus further comprises:
the iteration module is used for responding to the received cancellation information sent by the user based on the second virtual scene, and executing the following steps in an iteration mode until receiving the confirmation information:
the second interactive request sending module is used for sending a second voice interactive request;
the second scene matching module is used for responding to receiving second supplementary voice information sent based on the second voice interaction request and re-determining a second virtual scene based on the second supplementary voice information;
and the third scene sending module is used for sending the second virtual scene data.
14. The apparatus of claim 10, wherein the first scene matching module comprises:
and the searching matching sub-module is used for searching and matching according to the requirement information so as to determine a second virtual scene comprising the target facilities matched with the requirement information.
15. The apparatus of claim 14, wherein the reservation information is used to reserve the target facility.
16. An information interaction device, the device comprising:
The reservation request sending module is used for sending a reservation request;
the first scene display module is used for responding to the received first virtual scene data returned by the server based on the reservation request and the corresponding first voice interaction request, displaying the first virtual scene and displaying and/or playing the first voice interaction request;
the first voice information sending module is used for sending voice information according to the first voice interaction request;
the second scene display module is used for responding to the received second virtual scene data returned by the server based on the voice information and displaying the second virtual scene;
the second scene display module includes:
the control display sub-module is used for displaying a scene switching control in the first virtual scene;
the switching display sub-module is used for responding to the scene switching control to be triggered to display the second virtual scene;
the confirmation information sending module is used for responding to the triggering of the confirmation reservation control corresponding to the second virtual scene and sending the confirmation information;
the apparatus further comprises:
the cancellation information sending module is used for responding to the triggering of the cancellation reservation control corresponding to the second virtual scene and sending cancellation information;
The interaction request receiving module is used for responding to the received second voice interaction request sent based on the cancellation information, and displaying and/or playing the second voice interaction request;
and the third voice information sending module is used for sending second supplementary voice information according to the second voice interaction request.
17. The apparatus of claim 16, wherein the second virtual scene includes a target facility therein.
18. The apparatus of claim 16, wherein the apparatus further comprises:
and the second voice information sending module is used for responding to the received request voice and returning the first supplementary voice information.
19. A computer readable storage medium, on which computer program instructions are stored, which computer program instructions, when executed by a processor, implement the method of any of claims 1-9.
20. An electronic device comprising a memory and a processor, wherein the memory is configured to store one or more computer program instructions, wherein the one or more computer program instructions are executed by the processor to implement the method of any of claims 1-9.
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