CN112884172A - Cross-region scheduling method and system for coal mine operation and maintenance resources - Google Patents
Cross-region scheduling method and system for coal mine operation and maintenance resources Download PDFInfo
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- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
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- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
- G06Q10/0875—Itemisation or classification of parts, supplies or services, e.g. bill of materials
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Abstract
The invention discloses a cross-region scheduling method and a cross-region scheduling system for coal mine operation and maintenance resources, wherein the cross-region scheduling method comprises the following steps: the service center sends a work order, wherein the work order comprises an equipment fault maintenance work order, a periodic inspection work order and a spare part requirement work order; a plurality of executive personnel acquire the work order and confirm whether to receive the work order; if any executive personnel receives the work order, the work order is received by the feedback service center and the executive personnel executes the work order; if the work order is not received, each executive worker feeds back the reason why the service center does not receive the work order, and the service center judges whether the service center agrees to the reason why the work order is not received; if the service center agrees to not receive the work order, stopping dispatching the work order; and if the service center does not agree with the reason for not receiving the work order, the service center dispatches the work order again until the work order is received. The invention solves the problems of time delay and low production efficiency caused by untimely information transmission.
Description
Technical Field
The invention belongs to the technical field of coal mine resource management, and particularly relates to a cross-region scheduling method and a cross-region scheduling system for coal mine operation and maintenance resources.
Background
The large consumption of coal resources is necessarily accompanied by a large amount of mining, and the improvement of mining and working efficiency becomes an important link in work. Along with the development of the modernization of the coal mining technology and the progress of the scientific technology, the functions of machines used for coal mining are more and more perfect, the mechanisms are more and more complex, the automation degree is higher and more, on one hand, the mining efficiency is greatly improved, on the other hand, more and more factors influencing the running of the machines are provided, more and more factors generating faults are provided, the fault of one part can cause a chain reaction, and the whole equipment, even the machine in the whole coal mining process can not run normally or even is paralyzed.
Disclosure of Invention
Aiming at the technical problems in the prior art, the invention provides a cross-region scheduling method and a cross-region scheduling system for coal mine operation and maintenance resources, which solve the problems of time delay and low production efficiency caused by untimely information transmission, and can enable central managers and service maintenance personnel to receive worksheets in time and schedule storage materials and service personnel in time and efficiently.
In order to solve the technical problems, the invention is realized by the following technical scheme:
a cross-region scheduling method for coal mine operation and maintenance resources comprises the following steps:
initiating a work order request to a service center by the mine, and sending a receiving success receipt to the mine after the service center receives the work order request, wherein the work order comprises an equipment fault maintenance work order, a regular inspection work order or a spare part requirement work order; the service center sends the work order;
a plurality of executive personnel acquire the work order and confirm whether to receive the work order;
if any executive personnel receives the work order, the mining party feeds back the fact that the work order is received by the service center, meanwhile, the arrival situation of the work order of the service center is fed back, and the executive personnel executes the work order after the service center receives the feedback;
if the work order is not received, each executive worker feeds back the reason why the service center does not receive the work order, and the service center judges whether the service center agrees to the reason why the work order is not received;
if the service center agrees to not receive the work order, stopping dispatching the work order;
and if the service center does not agree with the reason for not receiving the work order, the service center dispatches the work order again until the work order is received.
Further, after the executive personnel execute the work order, the executive personnel and the miner personnel jointly confirm whether the work order is executed;
if the work order is not executed, the executive staff continues to execute the work order until the work order is executed, after the work order is executed, the executive staff feeds back to the service center, and waits for receiving the next work order.
Further, when the work order is an equipment fault maintenance work order, the executive personnel checks whether spare parts need to be taken or not according to the work order information; if the spare parts need to be picked up, the spare parts are picked up and then the maintenance and replacement service is executed in the mine; and if the spare parts do not need to be taken, directly accessing the mine to perform maintenance and replacement service.
Further, when the work order is a regular inspection work order, the executive personnel checks whether the spare parts need to be carried according to the work order information; if the spare parts need to be carried, carrying the spare parts by an executive staff and periodically sending the spare parts to the mine service, and judging a business execution flow by the executive staff according to the work order; and if the spare parts do not need to be carried, the executive personnel periodically goes to the mine service, and the executive personnel judges the business execution flow according to the work order.
Further, when the work order is a work order for spare part requirement, the executive personnel schedules the spare part materials by using a his or wms stock management system according to the work order information.
Further, the receiving of the spare parts comprises manual sorting and automatic sorting.
Furthermore, after the work order execution is completed, account hanging settlement is carried out on the work order subjected to the execution completion.
A cross-region scheduling system for coal mine operation and maintenance resources comprises:
the service cloud platform is used for receiving a work order request initiated by a miner and sending a receiving success receipt and a next dispatch work order to the miner, wherein the work order comprises an equipment fault maintenance work order, a periodic inspection work order and a spare part requirement work order;
the mobile terminal is used for a plurality of executives to obtain the work order and confirm whether to receive the work order; if any executive personnel receives the work order, the work order of the mining party feedback service cloud platform is received, meanwhile, the arrival situation of the work order of the service center is fed back, and the executive personnel executes the work order after the service center receives the feedback; if the work order is not received, each executive worker feeds back the reason why the service cloud platform does not receive the work order, and the service cloud platform judges whether the reason why the work order is not received is agreed; if the service cloud platform agrees to not receive the work order, stopping dispatching the work order; and if the service cloud platform does not agree with the reason for not receiving the work order, the service center sends the work order again until the work order is received.
Compared with the prior art, the invention has at least the following beneficial effects: the invention can issue a maintenance work order and prepare maintenance accessories in time, and enables maintenance personnel to carry out fault maintenance on equipment in time, thereby better reasonably scheduling coal mine workers. The invention solves the problems of time delay and low production efficiency caused by untimely information transmission, and can lead central management personnel and service maintenance personnel to receive work orders in time and efficiently schedule storage materials and service personnel in time.
In order to make the aforementioned and other objects, features and advantages of the present invention comprehensible, preferred embodiments accompanied with figures are described in detail below.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a schematic diagram of a green intelligent service cloud platform system;
fig. 2 is a schematic diagram of a work order received by a mobile phone terminal of a service maintenance worker;
FIG. 3 is a schematic diagram of a work order receiving flow of a PC;
FIG. 4 is a work order reception flow diagram;
FIG. 5 is a schematic diagram of a process for business personnel to receive work orders;
FIG. 6 is a closed loop diagram of a work order.
Detailed Description
To make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings, and it is apparent that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The invention discloses a cross-region scheduling method of coal mine operation and maintenance resources, which comprises the following steps:
the cloud platform service center is used as a unified scheduling center of each warehouse and personnel, so that the overall management and control of the personnel and materials are realized;
a first-line production worker of a miner initiates a work order request to a service center according to an actual production condition, the service center receives the work order request and then sends a receiving success receipt to the miner, and the work order comprises an equipment fault maintenance work order, a regular inspection work order and a spare part requirement work order;
dispatching a work order by the service center;
a plurality of executive personnel acquire the work order and confirm whether to receive the work order;
if any executive personnel receives the work order, the mine side feeds back that the work order of the service center is received, and simultaneously feeds back the arrival condition of the work order of the service center, and the executive personnel executes the work order after the service center receives the feedback;
if not, each executive staff feeds back the reason why the service center does not receive the work order, and the service center judges whether the service center agrees to the reason why the work order is not received;
if the service center agrees to not receive the work order, stopping dispatching the work order;
if the service center does not agree with the reason of not receiving the work order, the service center sends the work order again until the work order is received. And after the execution of the work order is finished, performing account hanging settlement on the work order subjected to the execution.
Preferably, after the executive personnel receives and executes the work order, the executive personnel and the miner personnel jointly confirm whether the work order is executed;
if the work order is not executed, the executive staff continues to execute the work order until the work order is executed, after the work order is executed, the executive staff feeds back to the service center, and waits for receiving the next work order.
When the work order is an equipment fault maintenance work order, the executive personnel checks whether the spare parts need to be taken or not according to the work order information; if the spare parts need to be picked up, the spare parts are picked up and then the maintenance and replacement service is executed in the mine; if spare parts do not need to be taken, the mine is directly accessed to perform maintenance and replacement service, and an internet webpage is used as an expert to provide technical support. Regardless of whether spare parts are required to be picked up, the mine must proceed to a mine sign-up when personnel or supplies arrive at the mine.
When the work order is a regular inspection work order, the executive personnel checks whether the spare parts need to be carried or not according to the work order information; if the spare parts need to be carried, carrying the spare parts by an executive staff and periodically sending the spare parts to the mine service, and judging a business execution flow by the executive staff according to the work order; and if the spare parts do not need to be carried, the executive personnel periodically goes to the mine service, and the executive personnel judges the business execution flow according to the work order. After the business process is executed, the miners need to check and accept the executed business, and personnel materials need to be released through checking and accepting.
When the work order is a work order for spare part requirement, the executive staff is responsible for taking and transporting the spare part according to the work order information, and specifically, the executive staff schedules the spare part materials by a his or wms warehouse management system according to the work order information. The spare part taking comprises manual sorting and automatic sorting.
A cross-region scheduling system for coal mine operation and maintenance resources comprises:
the service cloud platform is used for receiving a work order request initiated by a miner and sending a receiving success receipt and a next dispatch work order to the miner, wherein the work order comprises an equipment fault maintenance work order, a periodic inspection work order and a spare part requirement work order;
the mobile terminal is used for a plurality of executives to obtain the work order and confirm whether the work order is received or not; if any executive personnel receives the work order, the mine feedback service cloud platform work order is received, meanwhile, the arrival situation of the work order is fed back to the service center, and the executive personnel executes the work order after the service center receives the feedback; if the work order is not received, each executive worker feeds back the reason why the service cloud platform does not receive the work order, and the service cloud platform judges whether the reason why the work order is not received is agreed; if the service cloud platform agrees to not receive the work order, stopping dispatching the work order; and if the service cloud platform does not agree with the reason of not receiving the work order, the service center sends the work order again until the work order is received.
The present invention is explained in more detail below.
According to the invention, the information management is realized in the whole process based on the Internet of things big data cloud platform, the personnel and materials scheduling in the whole area is realized, the problems of time delay and low production efficiency caused by untimely information transmission are solved, and a central manager and a service maintenance worker can receive a work order in time and perform storage material scheduling and service worker scheduling in time and efficiently.
The intelligent service cloud platform is an intelligent decision control core of the whole system, wherein a data layer comprises access centralized management of group ledgers, warehousing data and personnel management data and real-time display of equipment working condition data and fault data of each mining area unit. The intelligent analysis decision platform and the expert intelligent decision system are comprehensively displayed with intelligent management in a management layer, intelligent task management and control of services are realized through the intelligent service cloud platform, and efficient service of real-time interaction of multi-role personnel in the whole process of intelligent decision distribution, execution, implementation and feedback completion is realized.
The system comprises an intelligent service big data decision platform, a mine working face device real-time data analysis device, a fault diagnosis system data intelligent analysis device fault information, a big data cloud computing decision pre-judgment fault, an expert intelligent decision system, an expert professional confirmation analysis result and work order feasibility judgment, and an intelligent service task after the confirmation is fed back to a green intelligent service cloud platform. The service center determines whether to dispatch the work order according to the work order information, judges whether spare parts are needed or not, manually selects the optimal service personnel to dispatch the work order, and simultaneously marks the working state of the service personnel as busy from idle. And after the business service personnel confirm that the work order state is correct, the business service personnel start to execute the work order business process. According to the type of the work order, the service mine name, the mine place, the spare part receiving place and the work order fault description are executed according to the steps. After the work of the service personnel is finished, the service personnel leaves the mining area, arrives at the original place to wait for the next work order distribution, at the moment, the state of the service personnel is in an idle state, and the process is recorded by the system in real time. The green intelligent service flow is shown in fig. 1. The construction department of the platform simplifies the signing approval process, carries out approval timely and efficiently, and improves the corresponding speed of maintenance.
In the traditional coal mine production, the scale of data generated by people in coal mine enterprises in China is generally below the TB level, but with continuous enhancement of informatization, updating and updating of equipment, more diversified sources of data and the scale of equipment data reaching the TB level, the traditional data processing and management method cannot meet the current requirements at this moment. Based on the current situation, the Hadoop-based big data information management and analysis platform integrates data acquisition, data conversion, data classification, data distributed storage, big data analysis and the like, reasonably processes the data of the running state of coal mine equipment, analyzes the information and the rule among the data, and enables the cloud platform to completely master the information of the whole area.
The green intelligent service platform takes a coal mining machine as a test point, gradually finishes the acquisition, storage, analysis and management of fully mechanized complete equipment data, and forms an intelligent green service platform with the advantages of problem perception, automatic solution forming, intelligent service process, personnel scheduling optimization, traceable result analysis and management process and intelligent upgrading of the service life cycle of equipment.
In the past fault information transmission process, generally, the fault is transmitted to the fault identification center, then the staff transmits the fault information to the maintenance staff, and then the maintenance staff determines which maintenance staff carries out maintenance work, so that the transmission time of the intermediate information is increased virtually, and the production efficiency is reduced greatly. In order to improve service efficiency, work orders are divided into three categories: (1) the equipment fault maintenance work order needs whether the service personnel get the spare parts or not according to the work order information, and the maintenance and replacement service is executed when the equipment fault maintenance work order arrives at the mine; (2) regularly inspecting a work order, judging whether spare parts need to be carried according to experts by the work order, regularly arriving at mine service, and judging a business execution flow according to the work order by business personnel; (3) the work order only needs the spare parts, and when receiving the work order, business personnel need to be responsible for getting and transporting the spare parts. The classification of the work order facilitates the management of the work order and the classification response of the service personnel to the maintenance task. In order to enable business personnel to receive fault information in real time and receive and know work order information at the highest speed, work orders generated by the intelligent service cloud platform are issued in the following two forms:
(1) the system adopts Java language to compile mobile phone information receiving software, the software is installed in the mobile phone of each service maintainer, when equipment has a fault, a result generated by fault analysis is simultaneously transmitted to the mobile phone of each service maintainer through a cloud data center, a display interface of the mobile phone has two options of 'refusal' and 'confirmation', service maintenance can judge whether to receive a work order according to own capability, and when one service maintainer presses a button for receiving the work order, other service maintainers can not receive the work order. The operation flow of the mobile phone of the service maintenance personnel for receiving the work order software is shown in fig. 2.
(2) And issuing the work order information to a PC receiving terminal, wherein the transmission mode is that a fault diagnosis monitoring system uploads the information to a ground server, and the ground server transmits the information to a cloud server in an MQTT (message queue remote sensing transmission) mode. The MQTT is a client-server based message publishing protocol, is lightweight, simple, open and easy to implement, and has been widely applied in many fields based on the characteristics. The cloud server then transmits the information to the mobile phone side and the PC side in the form of http, which is a simple request-response protocol that generally operates on TCP, which is a continuous, reliable transport layer communication protocol based on byte streams. http transaction processing is as follows: (1) the client establishes connection with the server; (2) a client makes a request to a server; (3) the server receives the request and returns a corresponding file as a response according to the request; (4) the client closes the connection with the server. http has the advantages of simplicity, rapidness, flexibility, no connection and the like, so that http is widely applied to many fields. The flow of receiving the work order by the PC is shown in FIG. 3.
In the conventional storage material allocation, a business maintenance worker generally carries a work order to a warehouse, then the work order is sorted by a worker in the warehouse, and finally the work order is transferred to the business maintenance worker. The past sorting method is completely operated by manpower, no work order is found, the method breaks away from the immediate principle and is not preferable in the current enterprise production, and the sorting method is not only time-consuming but also low in working efficiency. In order to improve the sorting efficiency of products in storage, the work order is generated by the system and then immediately issued to the warehouse management system by the service center, and the service maintenance personnel do not need to carry the work order to go to the warehouse, so that the issue of the work order and the receiving of the work order are generated simultaneously, the time for the service personnel to go to the warehouse is utilized to prepare the required articles on the work order, and the preparation time of spare parts is greatly saved. After the business personnel receive the order, if spare parts are not needed, the business personnel directly go to the site to carry out fault maintenance and submit the fault maintenance to a system service center system, and the mark is 'the work order is about to be executed'. If the spare parts are needed, the service staff need to go to the warehouse to pick up the spare parts and then carry out maintenance work, and the flow of receiving the work order by the service staff is shown in the following figure 4.
To the letter sorting work of spare part in the storehouse, actually take two kinds of measures: manual sorting and automatic sorting. The specific implementation is as follows:
(1) manual sorting: when the warehouse manager receives the work order, the preparation work of the spare parts can be carried out according to the information of the work order. For the articles in the warehouse, various information of the goods and the positions of the articles stored in the warehouse are registered before warehousing, and the information is stored in a warehouse management system. After receiving the work order issued by the service center, the warehouse manager can inquire the information according to the code or name of the work order goods, thereby finding the accurate position of the goods. The storage of the cargo position information facilitates accurate and efficient extraction.
(2) Automatic sorting: the intelligent sorting by the robot in the warehouse is limited to the warehouse with a stereoscopic warehouse and an unmanned warehouse intelligent control system, and the intelligent warehouse can realize the efficient and error-free sorting operation of the goods under the unattended condition. The AGV is an Automated Guided Vehicle (AGV) for short, and its main function is to automatically complete the transportation of goods without human intervention. The AGV intelligent goods sorting method is characterized in that AGV intelligent goods sorting is adopted, before goods are put in storage, basic information of each article, including the type, the number and the position of the article, is recorded in a bar code mode, the information is transmitted to a service management center to be reserved, and the information can be guided into a control system of the AGV. After the work order is issued to the warehouse, the work order information can be directly transmitted to a control system of the AGV trolley, the trolley can automatically sort according to the information of the work order, then the sorted goods are conveyed to a fixed position, the management of the warehouse can check the information of the articles at the fixed position according to the information of the work order, and when the work order is confirmed to be correct, the sorting of the work order is completed.
Through counting up the work order and the work order type generated by the green intelligent service cloud platform, warehouse management personnel can analyze and summarize fault types and reasons according to the maintenance work orders, classify and count parts which are easy to break down and other parts which are not easy to break down according to found fault rules, can guide the warehouse management personnel to carry out pre-purchase and stock clearing in a targeted manner, and can avoid the phenomena of shortage of goods and overstock of goods. The management mode can meet the reasonable requirement of spare parts in coal production, greatly save the operation cost of an enterprise warehouse and greatly improve the effective utilization rate of warehouse space.
In the past, coal mine enterprises generally adopt manual scheduling, but the manual scheduling has the following defects of (1), low efficiency (2) of scheduling, uneven distribution of personnel tasks (3), too low informatization degree, incapability of receiving distribution information in time (4) and incapability of reasonably arranging the matching degree of the personnel and the tasks. Aiming at the problems, the project can realize personnel scheme scheduling based on the intelligent service center.
In order to improve the working efficiency and the working quality, the system can record and evaluate the working condition of each service staff, set the upper limit time of maintenance, give corresponding punishment if the service staff exceeds the upper limit of the specified time, and record the condition of each maintenance of the service staff, including the maintenance time and the maintenance quality. By using the evaluation criteria as the future evaluation criteria of the business personnel, the responsibility of the business personnel is better increased.
For the selection of business personnel, the project adopts the following method:
(1) a first-come-first-serve decision is taken for the distribution system of business person tasks. First-come first-serve (FIFO) is a queuing rule in the queuing theory, namely after a system issues a work order, all staff are in a waiting state, which staff takes the order first and then carries out maintenance service preferentially, and a service center can not receive the requests of other staff subsequently, so that the relative fairness of maintenance work is ensured to a great extent, and the information that the business staff are in a working state is also increased.
(2) And adopting elimination and preference system for business personnel. In order to prevent some business personnel from having difficulty in working and being over-holding and over-attitude of some business personnel in work, a eliminating system is adopted in personnel management, and final quitting is carried out for some employees with low business capability and no responsibility. In order to promote the working enthusiasm of the service personnel, the service center can perform preferred selection on the service personnel, record the early-stage work feedback condition of the service personnel, evaluate the service personnel according to the feedback record, and evaluate the working result of the service personnel into three grades of excellent, good and poor. After receiving the work order, the service center issues the work order to the service personnel marked as 'good' in the preferred selection state, and when the service personnel marked as 'good' is in the working state, the service center issues the work order to the service personnel marked as 'good', and so on. Through the specific implementation of elimination and optimization, the working attitude and the maintenance level of business personnel can be greatly promoted.
In order to maintain different faults by professional-level business personnel, the service center also records and classifies the maintenance work types of the business personnel, and the work type data information is associated with other information of the business personnel and stored in a service center database. When the service center issues the work order, the service personnel work types can be matched and selected according to the fault information on the work order, so that the maintenance quality of the equipment can be improved.
The service center issues the work order to the mobile phone of each service worker, each service worker can receive the description of the fault information in real time, service maintenance workers can receive the work order according to the actual conditions of the service maintenance workers, after the service workers confirm to execute the work order, whether the spare parts need to be taken or not is judged according to the description of the work order, if the spare parts need to be taken, the service maintenance workers then get the spare parts to the warehouse, and if the spare parts do not need to be taken, the service maintenance workers can directly go to the service maintenance workers. After the business personnel confirm to receive the work order, the result is submitted to the service center, the service center displays that the work order is about to be executed, the maintenance is started, the work order is confirmed to be executed, at the moment, the information of the business personnel is displayed as a working state, and the right of receiving the work order appearing later is not available, and the specific flow is as shown in the following fig. 5.
If the business personnel refuse to execute the work order, the business personnel must fill the description and submit the description to the service center, then the service center judges whether to accept the refused work order service, if the service center refuses the submission, the business personnel continue to execute the work order, if the center agrees that the business personnel refuse the submission, the service center initiates the work order to be dispatched again.
After the service personnel finishes the troubleshooting, the inspection and the confirmation of the miner personnel are required, if the miner personnel confirm that the service is not finished, the information is submitted to a service center to be additionally served, and then the information is transmitted to a green intelligent service platform. If the miners confirm that the service is completed, the business personnel leave the work site and return to the unit to continue to wait for the next work order to be issued, the work state of the business personnel is displayed as an idle state at the moment, and the completed work orders enter a settlement queue to be summarized, audited, hung and finally pushed. The audit comprises an evaluation of the work of the business personnel, the evaluation is divided into a good grade, a good grade and a poor grade, and the evaluation result is stored in the service center in a manner of being associated with the business personnel. The specific work order closed loop flow is shown in fig. 6 below.
Finally, it should be noted that: the above-mentioned embodiments are only specific embodiments of the present invention, which are used for illustrating the technical solutions of the present invention and not for limiting the same, and the protection scope of the present invention is not limited thereto, although the present invention is described in detail with reference to the foregoing embodiments, those skilled in the art should understand that: any person skilled in the art can modify or easily conceive the technical solutions described in the foregoing embodiments or equivalent substitutes for some technical features within the technical scope of the present disclosure; such modifications, changes or substitutions do not depart from the spirit and scope of the embodiments of the present invention, and they should be construed as being included therein. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (8)
1. A cross-region scheduling method for coal mine operation and maintenance resources is characterized by comprising the following steps:
initiating a work order request to a service center by the mine, and sending a receiving success receipt to the mine after the service center receives the work order request, wherein the work order comprises an equipment fault maintenance work order, a regular inspection work order or a spare part requirement work order; the service center sends the work order;
a plurality of executive personnel acquire the work order and confirm whether to receive the work order;
if any executive personnel receives the work order, the mining party feeds back the fact that the work order is received by the service center, meanwhile, the arrival situation of the work order of the service center is fed back, and the executive personnel executes the work order after the service center receives the feedback;
if the work order is not received, each executive worker feeds back the reason why the service center does not receive the work order, and the service center judges whether the service center agrees to the reason why the work order is not received;
if the service center agrees to not receive the work order, stopping dispatching the work order;
and if the service center does not agree with the reason for not receiving the work order, the service center dispatches the work order again until the work order is received.
2. The cross-regional scheduling method of coal mine operation and maintenance resources according to claim 1, wherein after the executive personnel executes the work order, the executive personnel and the miners confirm whether the work order is executed;
if the work order is not executed, the executive staff continues to execute the work order until the work order is executed, after the work order is executed, the executive staff feeds back to the service center, and waits for receiving the next work order.
3. The cross-region scheduling method of coal mine operation and maintenance resources according to claim 1, wherein when the work order is an equipment troubleshooting work order, an executive staff checks whether spare parts need to be obtained according to work order information; if the spare parts need to be picked up, the spare parts are picked up and then the maintenance and replacement service is executed in the mine; and if the spare parts do not need to be taken, directly accessing the mine to perform maintenance and replacement service.
4. The cross-regional scheduling method of coal mine operation and maintenance resources according to claim 1, wherein when the work order is a periodic inspection work order, an executive worker checks whether spare parts need to be carried according to the work order information; if the spare parts need to be carried, carrying the spare parts by an executive staff and periodically sending the spare parts to the mine service, and judging a business execution flow by the executive staff according to the work order; and if the spare parts do not need to be carried, the executive personnel periodically goes to the mine service, and the executive personnel judges the business execution flow according to the work order.
5. The cross-regional scheduling method for coal mine operation and maintenance resources according to claim 1, wherein when the work order is a spare part requirement work order, an executive staff performs material scheduling of spare parts by a his or wms warehouse management system according to the work order information.
6. The method of claim 5, wherein the retrieving of the spare parts comprises manual sorting and automatic sorting.
7. The cross-regional scheduling method for coal mine operation and maintenance resources according to claim 2, wherein after the work order is executed, the method further comprises the step of performing account hanging settlement on the executed work order.
8. A cross-region scheduling system for coal mine operation and maintenance resources is characterized by comprising:
the service cloud platform is used for receiving a work order request initiated by a miner and sending a receiving success receipt and a next dispatch work order to the miner, wherein the work order comprises an equipment fault maintenance work order, a periodic inspection work order and a spare part requirement work order;
the mobile terminal is used for a plurality of executives to obtain the work order and confirm whether to receive the work order; if any executive personnel receives the work order, the work order of the mining party feedback service cloud platform is received, meanwhile, the arrival situation of the work order of the service center is fed back, and the executive personnel executes the work order after the service center receives the feedback; if the work order is not received, each executive worker feeds back the reason why the service cloud platform does not receive the work order, and the service cloud platform judges whether the reason why the work order is not received is agreed; if the service cloud platform agrees to not receive the work order, stopping dispatching the work order; and if the service cloud platform does not agree with the reason for not receiving the work order, the service center sends the work order again until the work order is received.
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