CN112559209B - Visual monitoring method, system, equipment and storage medium for regional tasks - Google Patents
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Abstract
The invention provides a visual monitoring method, a visual monitoring system, visual monitoring equipment and a visual monitoring storage medium for regional tasks, wherein the visual monitoring method comprises the following steps: collecting task information, wherein the task information at least comprises task category names; counting according to the occurrence times of task category names in a preset period to obtain a task reference value; respectively generating a task state icon according to each task category name and a task reference value thereof, and displaying the task state icon in a task monitoring interface together, wherein the task state icon at least comprises the task category names and the task reference values which are displayed in a corresponding range of the task state icon; when the task state icon is clicked, executing task processing operation according to the task category name of the corresponding task state icon obtained in the task processing mapping table, the method and the device can obtain effective early warning events in real time, notify the early warning events to the user, normalize the processing flow of subsequent early warning, improve event processing efficiency and improve customer service quality.
Description
Technical Field
The invention relates to the field of anomaly detection, in particular to a visual monitoring method, a visual monitoring system, visual monitoring equipment and a visual monitoring storage medium for regional tasks.
Background
The hotel reservation obtains feedback on the event process on a daily basis very late. The feedback of the previous day can only be obtained in the form of a data report of T+1. When an event occurs, no real-time early warning measures exist. The lead cannot learn and intervene, possibly resulting in a certain loss. Through the automatic early warning and processing method, hotel reservation staff can acquire feedback conditions of event processing in real time, and make corresponding adjustment measures, so that customer service quality is improved, and event processing efficiency is improved.
Therefore, the invention provides a visual monitoring method, a visual monitoring system, visual monitoring equipment and a visual monitoring storage medium for regional tasks.
Disclosure of Invention
Aiming at the problems in the prior art, the invention aims to provide a visual monitoring method, a visual monitoring system, visual monitoring equipment and a visual monitoring storage medium for regional tasks, which overcome the difficulty in the prior art, can acquire effective early warning events in real time and inform users of the early warning events, normalize the processing flow of subsequent early warning, improve the event processing efficiency and improve the service quality of clients.
The embodiment of the invention provides a visual monitoring method for regional tasks, which comprises the following steps:
s110, collecting task information, wherein the task information at least comprises task category names;
s120, counting according to the occurrence times of task category names in a preset period to obtain a task reference value;
s130, respectively generating a task state icon according to each task category name and a task reference value thereof, and displaying the task state icon in a task monitoring interface together, wherein the task state icon at least comprises the task category names and the task reference values which are displayed in a corresponding range of the task state icons, each task state icon is filled with corresponding colors according to the task reference values and a color allocation mapping table, and the color allocation mapping table at least comprises different colors corresponding to numerical ranges of different task reference values;
and S140, when the task state icon is clicked, acquiring task processing operation corresponding to the task category name of the task state icon according to a task processing mapping table, and executing the task processing operation, wherein the task processing information corresponding to each task category name is updated and processed in real time in the task processing mapping table.
Preferably, the larger the numerical value of the numerical range of the task reference value is, the lower the total value of the RGB three-color channels of the color in the corresponding color allocation mapping table is;
the smaller the value of the numerical range of the task reference value is, the higher the total value of the corresponding RGB trichromatic color channels of the colors in the color distribution mapping table is.
Preferably, when the collected frequency of at least one task category name in one task state icon exceeds a preset threshold, the occupied area of the task state icon in the task monitoring interface is increased or the task state icon flashes in the task monitoring interface.
Preferably, the task information further includes at least one or more of the following parameters: the method comprises the steps of early warning type, early warning content, early warning time, processing time limit, importance level, processing flow, state, principal, processor and operation state.
Preferably, in step S130, the task monitoring interface includes at least one task state group, the task state group includes a statistical icon and a plurality of task state icons, the statistical icon includes at least one task category name that is ranked highest based on a task statistical total amount and task reference values in the task state group, the task statistical total amount is a sum of task reference values in all task state icons in the task state group, the statistical icon is filled with corresponding colors according to the task statistical total amount and a color allocation mapping table, and the color allocation mapping table includes at least different colors corresponding to numerical ranges of different task statistical total amounts.
Preferably, in the step S110, the task information further includes task location information, each of the task location information is located at an end node in the task tree based on a region where the task location information is located, and a plurality of the end nodes are connected to one child node;
in the step S120, statistics is performed according to task class names of a plurality of end nodes located under the same sub-node in a preset period, so as to obtain a task statistics total amount, where the task statistics total amount is a sum of occurrence times of all task class names of the sub-node;
in step S130, the task monitoring interface displays the task statistics total amount of all the end nodes based on the generated electronic map, and selects the task statistics total amount of the end nodes or the task statistics total amount of the child nodes to display according to the size of the current expansion range of the electronic map in the process of scaling the electronic map.
Preferably, in step S110, each task category name corresponds to an independent preset pre-warning parameter;
in the step S120, n task class names are provided, n is a natural number, and the occurrence number of each task class name is X n Respectively corresponding preset early warning parameter Y n ；
The statistical total amount of the tasks is W= (X) 1 Y 1 +X 2 Y 2 +X 3 Y 3 +X 4 Y 5 +……+X n Y n )。
The embodiment of the invention also provides a visual monitoring system for the regional task, which is used for realizing the visual monitoring method for the regional task, and comprises the following steps:
the task collection module is used for collecting task information, wherein the task information at least comprises task category names;
the task statistics module is used for counting according to the occurrence times of task category names in a preset period to obtain a task reference value;
the task monitoring module is used for respectively generating a task state icon according to each task category name and a task reference value thereof, and displaying the task state icon in a task monitoring interface together, wherein the task state icon at least comprises the task category names and the task reference values which are displayed in a corresponding range of the task state icon, each task state icon is filled with corresponding colors according to the task reference values and a color allocation mapping table, and the color allocation mapping table at least comprises different colors corresponding to numerical ranges of different task reference values;
and the task processing module is used for acquiring task processing operation corresponding to the task category names of the task state icons according to a task processing mapping table when the task state icons are clicked, and executing the task processing operation, wherein the task processing information corresponding to each task category name is updated and processed in real time in the task processing mapping table.
The embodiment of the invention also provides a visual monitoring device for regional tasks, comprising:
a processor;
a memory having stored therein executable instructions of the processor;
wherein the processor is configured to perform the steps of the above-described area task visualization monitoring method via execution of the executable instructions.
The embodiment of the invention also provides a computer readable storage medium for storing a program which when executed implements the steps of the above-mentioned regional task visualization monitoring method.
The invention aims to provide a visual monitoring method, a visual monitoring system, visual monitoring equipment and a visual monitoring storage medium for regional tasks, which can acquire effective early warning events in real time and inform users of the early warning events, normalize the processing flow of subsequent early warning, improve event processing efficiency and improve customer service quality.
Drawings
Other features, objects and advantages of the present invention will become more apparent upon reading of the detailed description of non-limiting embodiments, made with reference to the following drawings.
FIG. 1 is a flow chart of a method of visual monitoring of regional tasks of the present invention.
Fig. 2 to 3 are schematic diagrams of a first process of implementing the visual monitoring method of regional tasks according to the present invention.
Fig. 4 to 5 are schematic diagrams of a second process of implementing the area task visualization monitoring method of the present invention.
FIG. 6 is a block diagram of the zone task visualization monitoring system of the present invention.
Fig. 7 is a schematic structural view of the area task visualization monitoring device of the present invention.
Fig. 8 is a schematic structural view of a computer-readable storage medium according to an embodiment of the present invention.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. However, the example embodiments may be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of the example embodiments to those skilled in the art. The same reference numerals in the drawings denote the same or similar structures, and thus a repetitive description thereof will be omitted.
FIG. 1 is a flow chart of a method of visual monitoring of regional tasks of the present invention. As shown in fig. 1, an embodiment of the present invention provides a visual monitoring method for regional tasks, including the following steps:
s110, collecting task information, wherein the task information at least comprises task category names;
s120, counting according to the occurrence times of task category names in a preset period to obtain a task reference value;
s130, respectively generating a task state icon according to each task category name and a task reference value thereof, and displaying the task state icon in a task monitoring interface together, wherein the task state icon at least comprises the task category names and the task reference values which are displayed in a corresponding range of the task state icon, each task state icon is filled with corresponding colors according to the task reference values and a color allocation mapping table, and the color allocation mapping table at least comprises different colors corresponding to numerical ranges of different task reference values;
and S140, when the task state icon is clicked, acquiring task processing operation corresponding to the task category name of the task state icon according to a task processing mapping table, and executing the task processing operation, wherein task processing information corresponding to each task category name is updated and processed in real time in the task processing mapping table.
In a preferred embodiment, the larger the value of the range of values of the task reference value, the lower the total value of the RGB three-color channels of the colors in the corresponding color allocation map;
the smaller the value of the range of values of the task reference value, the higher the total value of the RGB three-color channels of the colors in the corresponding color allocation map.
In a preferred embodiment, when the collected frequency of at least one task category name in a task status icon exceeds a preset threshold, the occupied area of the task status icon in the task monitoring interface is increased or the task status icon flashes in the task monitoring interface.
In a preferred embodiment, the task information further includes at least one or more of the following parameters: the method comprises the steps of early warning type, early warning content, early warning time, processing time limit, importance level, processing flow, state, principal, processor and operation state.
In a preferred embodiment, in step S130, the task monitoring interface includes at least one task state group, the task state group includes a statistics icon and a plurality of task state icons, the statistics icon includes at least one task category name that is ranked highest based on a task statistics total amount and task reference values in the task state group, the task statistics total amount is a sum of task reference values in all task state icons in the task state group, the statistics icon fills corresponding colors according to the task statistics total amount and a color allocation mapping table, and the color allocation mapping table at least includes different colors corresponding to numerical ranges of different task statistics total amounts.
In a preferred embodiment, in step S110, the task information further includes task location information, each of which is located at an end node in the task tree based on the region of the location, and the plurality of end nodes are connected to a child node;
in step S120, statistics is performed according to task class names of a plurality of end nodes located under the same sub-node in a preset period, so as to obtain a task statistics total amount, wherein the task statistics total amount is a sum of occurrence times of all task class names of the sub-node;
in step S130, the task monitoring interface displays the task statistics total amount of all the end nodes based on the generated electronic map, and in the process of scaling the electronic map, the task statistics total amount of the end nodes or the task statistics total amount of the child nodes are selected and displayed according to the size of the current expansion range of the electronic map.
In a preferred embodiment, in step S110, each task category name corresponds to an independent preset pre-warning parameter;
in step S120, n kinds of task class names are provided, n is a natural number, and the number of occurrences of each task class name is X n Respectively corresponding preset early warning parameter Y n ；
The total task statistics amount is w= (X) 1 Y 1 +X 2 Y 2 +X 3 Y 3 +X 4 Y 5 +……+X n Y n )。
The visual monitoring method for the regional task can acquire effective early warning events in real time, inform the early warning events to users, normalize the processing flow of subsequent early warning, improve event processing efficiency and improve customer service quality.
Fig. 2 to 3 are schematic diagrams of a first process of implementing the visual monitoring method of regional tasks according to the present invention. As shown in fig. 2, the visual monitoring method for regional tasks of the present invention is implemented in a hotel, and the task information is collected in the hotel by using a server hotel, where the task information at least includes task category name, early warning type, early warning content, early warning time, processing time limit, importance level, processing flow, status, principal, processor, operation status, etc. In this embodiment, statistics is performed according to the occurrence times of task category names in a preset period, a task reference value is obtained, and collected task information includes: 8 times of telephone bad comments, 27 times of overtime orders, 4 times of call non-standardization, 19 times of guest ordering and 10 times of complaint sensitive words. According to each task category name and its task reference value, a task status icon 1 is generated and displayed in a task monitoring interface, the task status icon 1 at least includes task category names (call poorly evaluated, order overtime, incoming call non-standard … …, etc.) and task reference values (8 times, 27 times, 4 times, 19 times, 10 times … …, etc.) displayed in the corresponding range of the task status icon 1, each task status icon 1 fills corresponding colors according to the task reference values and the color allocation mapping table, and the color allocation mapping table at least includes different colors corresponding to the numerical ranges of different task reference values. The task monitoring interface includes at least one task state group, in which a statistics icon 2 and a plurality of task state icons 1 are provided, the statistics icon 2 includes at least one task category name with highest ranking based on a task statistics total amount and task reference values in the task state group, and the task statistics total amount is a sum of task reference values in all task state icons 1 in the task state group, in this embodiment, the task statistics total amount=8+27+4+19+10=68. In a preferred embodiment, the statistics icon 2 fills the corresponding colors according to the task statistics amounts and a color allocation map, which comprises at least different colors of a numerical range corresponding to different task statistics amounts. The larger the numerical value of the numerical range of the task reference value is, the lower the total value of RGB trichromatic color channels of the colors in the corresponding color distribution mapping table is; the smaller the value of the range of values of the task reference value, the higher the total value of the RGB three-color channels of the colors in the corresponding color allocation map. When the collected frequency of at least one task category name in the task state icon 1 exceeds a preset threshold value, the occupied area of the task state icon 1 in the task monitoring interface is increased or the task state icon 1 flashes in the task monitoring interface. The user can not be confused by the numerous data indexes, but monitor the current service state mainly through the task statistics total amount indexes, or pay attention to the task category with larger problems according to the task category names with larger occurrence times and deeper colors.
As shown in fig. 3, after a period of time, the occurrence number of the collected task category names changes, statistics is performed according to the occurrence number of the task category names, a task reference value is obtained, and the collected task information is updated as follows: telephone poorly evaluates 10 times, order overtime 31 times, call in out of specification 5 times, guests order 23 times, complaint sensitive words 12 times. This time the task statistics total is updated to 10+31+5+23+12=81. The largest number of times of the ordering of the guests is the ordering of the guests, when the task state icon of the ordering of the guests is clicked, task processing operation (emergency call backup personnel and the like) corresponding to the task class name of the task state icon of the ordering of the guests is obtained according to the task processing mapping table, and the task processing operation is executed, and task processing information corresponding to each task class name is updated and processed in real time in the task processing mapping table.
Fig. 4 to 5 are schematic diagrams of a second process of implementing the area task visualization monitoring method of the present invention. As shown in fig. 4, the visual monitoring method for regional tasks of the present invention is implemented in a hotel, and the task information is collected in the hotel by using a server hotel, where the task information at least includes task category name, early warning type, early warning content, early warning time, processing time limit, importance level, processing flow, status, principal, processor, operation status, etc. The task information further includes task location information, each of which is located at an end node in the task tree based on the region of the location, and the plurality of end nodes are connected to a sub-node, which in this embodiment includes two sub-nodes belonging to different hotels 31, 32, respectively. Each task category name corresponds to an independent preset early warning parameter;
and counting according to the occurrence times of task category names in a preset period, wherein the task monitoring interface for obtaining the task reference value comprises at least one task state group, the task state group is provided with a counting icon 2 and at least one task state icon 1, the counting icon 2 comprises at least one task category name with highest ranking based on the task counting total amount and the task reference value in the task state group, and the task counting total amount is the sum of the task reference values in all the task state icons 1 in the task state group.
And displaying the task statistical total amount of all the end nodes on the task monitoring interface based on the generated electronic map, and selecting the task statistical total amount of the end nodes or the task statistical total amount of the child nodes to display according to the current expansion range of the electronic map in the process of scaling the electronic map.
Referring to fig. 4, when the electronic map is zoomed out to simultaneously display the areas where the hotels 31 and 32 are located, the icons of the task state groups of the hotel 31 and the icons of the task state groups of the hotel 32 are displayed, and the icons of the task state groups of the hotel 31 include a statistics icon "81" based on the total amount of task statistics and a task state icon "order timeout" with highest task reference value ranking in the corresponding geographic range of the hotel 31. The icons of the task state groups of the hotel 32 include a statistics icon "125" based on the total amount of task statistics and a task state icon "telephone bad comment" with highest ranking of task reference values within the corresponding geographic scope of the hotel 32.
Generating a task state diagram according to each task category name and the task reference value thereofThe mark 1 is commonly displayed in a task monitoring interface, the task state icon 1 at least comprises task category names and task reference values which are displayed in a corresponding range of the task state icon 1, statistics is carried out according to task category names of a plurality of end nodes positioned under the same sub-node in a preset period, the task statistics total amount is obtained, and the task statistics total amount is the sum of the occurrence times of all the task category names of the sub-node. N kinds of task class names are provided, n is a natural number, and the occurrence frequency of each task class name is X n Respectively corresponding preset early warning parameter Y n The method comprises the steps of carrying out a first treatment on the surface of the The total task statistics amount is w= (X) 1 Y 1 +X 2 Y 2 +X 3 Y 3 +X 4 Y 5 +......+X n Y n )。
As shown in fig. 5, when the electronic map is enlarged to display only the hotel 31, the task state group corresponding to the hotel 31 is expanded, the plurality of task state icons 1 in the task state group include at least task category names (call difference comments, order overtime, incoming call non-standardization..once, etc.) and task reference values (10 times, 31 times, 5 times, 23 times, 12 times..once, etc.) displayed in the corresponding range of the task state icons 1, each task state icon 1 is filled with a corresponding color according to the task reference values and the color allocation map table including at least different colors of the numerical range corresponding to the different task reference values, and the statistical icon 2 includes the statistical total amount 81 based on the task. When the task state icon 1 is clicked, task processing operation corresponding to the task category names of the task state icon 1 is obtained according to the task processing mapping table, and the task processing operation is executed, and task processing information corresponding to each task category name is updated and processed in real time in the task processing mapping table.
FIG. 6 is a block diagram of the zone task visualization monitoring system of the present invention. As shown in fig. 6, the area task visualization monitoring system 5 of the present invention includes:
a task collection module 51 that collects task information including at least task category names;
the task statistics module 52 performs statistics according to the occurrence times of task category names in a preset period to obtain a task reference value;
the task monitoring module 53 generates a task status icon according to each task category name and the task reference value thereof, and displays the task status icon in a task monitoring interface, wherein the task status icon at least comprises the task category name and the task reference value displayed in the corresponding range of the task status icon, each task status icon fills corresponding colors according to the task reference value and a color allocation mapping table, and the color allocation mapping table at least comprises different colors corresponding to the numerical range of different task reference values;
and the task processing module 54 is used for obtaining task processing operation corresponding to the task category names of the task status icons according to the task processing mapping table when the task status icons are clicked, executing the task processing operation, and updating and processing the task processing information corresponding to each task category name in the task processing mapping table in real time.
The regional task visual monitoring system can acquire effective early warning events in real time, inform the early warning events to users, normalize the processing flow of subsequent early warning, improve event processing efficiency and improve customer service quality.
The embodiment of the invention also provides a visual monitoring device for the regional task, which comprises a processor. A memory having stored therein executable instructions of a processor. Wherein the processor is configured to perform the steps of the method for visual monitoring of regional tasks via execution of executable instructions.
As shown above, the regional task visual monitoring system provided by the embodiment of the invention can acquire effective early warning events in real time, notify the early warning events to the user, normalize the processing flow of subsequent early warning, improve event processing efficiency and improve customer service quality.
Those skilled in the art will appreciate that the various aspects of the invention may be implemented as a system, method, or program product. Accordingly, aspects of the invention may be embodied in the following forms, namely: an entirely hardware embodiment, an entirely software embodiment (including firmware, micro-code, etc.) or an embodiment combining hardware and software aspects may be referred to herein as a "circuit," module "or" platform.
Fig. 7 is a schematic structural view of the area task visualization monitoring device of the present invention. An electronic device 600 according to this embodiment of the invention is described below with reference to fig. 7. The electronic device 600 shown in fig. 7 is merely an example, and should not be construed as limiting the functionality and scope of use of embodiments of the present invention.
As shown in fig. 7, the electronic device 600 is in the form of a general purpose computing device. Components of electronic device 600 may include, but are not limited to: at least one processing unit 610, at least one memory unit 620, a bus 630 connecting the different platform components (including memory unit 620 and processing unit 610), a display unit 640, etc.
Wherein the storage unit stores program code executable by the processing unit 610 such that the processing unit 610 performs the steps according to various exemplary embodiments of the present invention described in the above-described electronic prescription flow processing method section of the present specification. For example, the processing unit 610 may perform the steps as shown in fig. 1.
The storage unit 620 may include readable media in the form of volatile storage units, such as Random Access Memory (RAM) 6201 and/or cache memory unit 6202, and may further include Read Only Memory (ROM) 6203.
The storage unit 620 may also include a program/utility 6204 having a set (at least one) of program modules 6205, such program modules 6205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each or some combination of which may include an implementation of a network environment.
Bus 630 may be a local bus representing one or more of several types of bus structures including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, or using any of a variety of bus architectures.
The electronic device 600 may also communicate with one or more external devices 700 (e.g., keyboard, pointing device, bluetooth device, etc.), one or more devices that enable a user to interact with the electronic device 600, and/or any device (e.g., router, modem, etc.) that enables the electronic device 600 to communicate with one or more other computing devices. Such communication may occur through an input/output (I/O) interface 650. Also, electronic device 600 may communicate with one or more networks such as a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the Internet, through network adapter 660. The network adapter 660 may communicate with other modules of the electronic device 600 over the bus 630. It should be appreciated that although not shown, other hardware and/or software modules may be used in connection with electronic device 600, including, but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, data backup storage platforms, and the like.
The embodiment of the invention also provides a computer readable storage medium for storing a program, and the steps of the visual monitoring method for the regional task realized when the program is executed. In some possible embodiments, the aspects of the present invention may also be implemented in the form of a program product comprising program code for causing a terminal device to carry out the steps according to the various exemplary embodiments of the invention as described in the electronic prescription stream processing method section of this specification, when the program product is run on the terminal device.
As shown above, the regional task visual monitoring system provided by the embodiment of the invention can acquire effective early warning events in real time, notify the early warning events to the user, normalize the processing flow of subsequent early warning, improve event processing efficiency and improve customer service quality.
Fig. 8 is a schematic structural view of a computer-readable storage medium of the present invention. Referring to fig. 8, a program product 800 for implementing the above-described method according to an embodiment of the present invention is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present invention is not limited thereto, and in this document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium can be, for example, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium would include the following: an electrical connection having one or more wires, a portable disk, a hard disk, random Access Memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The computer readable storage medium may include a data signal propagated in baseband or as part of a carrier wave, with readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A readable storage medium may also be any readable medium that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C++ or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device, partly on a remote computing device, or entirely on the remote computing device or server. In the case of remote computing devices, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., connected via the Internet using an Internet service provider).
In summary, the invention aims to provide a visual monitoring method, a visual monitoring system, visual monitoring equipment and a visual monitoring storage medium for regional tasks, which can acquire effective early warning events in real time and inform users of the early warning events, normalize the processing flow of subsequent early warning, improve event processing efficiency and improve customer service quality.
The foregoing is a further detailed description of the invention in connection with the preferred embodiments, and it is not intended that the invention be limited to the specific embodiments described. It will be apparent to those skilled in the art that several simple deductions or substitutions may be made without departing from the spirit of the invention, and these should be considered to be within the scope of the invention.
Claims (5)
1. The visual monitoring method for the regional task is characterized by comprising the following steps of:
s110, collecting task information, wherein the task information at least comprises task category names, the task information further comprises task positioning information, each task positioning information belongs to one end node in a task tree based on the region of the position, a plurality of end nodes are connected to one sub-node, and each task category name corresponds to an independent preset early warning parameter;
s120, counting according to the occurrence times of task class names in a preset period to obtain a task reference value, counting according to a plurality of end node task class names under the same sub-node in the preset period to obtain a task counting total, wherein the task counting total is the sum of the occurrence times of all task class names of the sub-node, n task class names are set,n is a natural number, and the occurrence number of each task category name is X n Respectively corresponding preset early warning parameter Y n The method comprises the steps of carrying out a first treatment on the surface of the The statistical total amount of the tasks is W= (X) 1 Y 1 +X 2 Y 2 +X 3 Y 3 +X 4 Y 5 +……+X n Y n ）；
S130, respectively generating a task state icon according to each task category name and a task reference value thereof, and displaying the task state icon in a task monitoring interface, wherein the task state icon at least comprises the task category name and the task reference value which are displayed in a corresponding range of the task state icon, each task state icon is filled with corresponding colors according to the task reference value and a color allocation mapping table, the color allocation mapping table at least comprises different colors corresponding to numerical value ranges of different task reference values, the task monitoring interface comprises at least one task state group, the task state group is provided with a statistical icon and a plurality of task state icons, the statistical icon comprises at least one task category name which is highest in task reference value sequence based on a task statistical total amount and the task reference value in the task state group, the task statistical total amount is the sum of the task reference values in all the task state icons in the task state group, the statistical icon is filled with corresponding colors according to the task statistical total amount and the color allocation mapping table, and the color allocation mapping table at least comprises different colors corresponding to the numerical value ranges of different task statistical total amounts, and the color mapping table has a lower color corresponding to the numerical value range of the color mapping table is larger; the smaller the numerical value of the numerical range of the task reference value is, the higher the total value of RGB three-color channels of the color in the corresponding color distribution mapping table is, the task statistics total amount of all end nodes is displayed on the basis of the generated electronic map in the task monitoring interface, in the process that the electronic map is scaled, the task statistics total amount of the end nodes or the task statistics total amount of the sub nodes is selected according to the size of the current expansion range of the electronic map to be displayed, and when the collected frequency of at least one task category name in one task state icon exceeds a preset threshold, the occupied area of the task state icon in the task monitoring interface is increased or the task state icon flashes in the task monitoring interface;
and S140, when the task state icon is clicked, acquiring task processing operation corresponding to the task category name of the task state icon according to a task processing mapping table, and executing the task processing operation, wherein the task processing information corresponding to each task category name is updated and processed in real time in the task processing mapping table.
2. The regional task visualization monitoring method of claim 1, wherein the task information further comprises at least one or more of the following parameters: the method comprises the steps of early warning type, early warning content, early warning time, processing time limit, importance level, processing flow, state, principal, processor and operation state.
3. A visual monitoring system for regional tasks, for implementing the visual monitoring method for regional tasks according to claim 1, comprising:
the task collection module is used for collecting task information, wherein the task information at least comprises task category names;
the task statistics module is used for counting according to the occurrence times of task category names in a preset period to obtain a task reference value;
the task monitoring module is used for respectively generating a task state icon according to each task category name and a task reference value thereof, and displaying the task state icon in a task monitoring interface together, wherein the task state icon at least comprises the task category names and the task reference values which are displayed in a corresponding range of the task state icon, each task state icon is filled with corresponding colors according to the task reference values and a color allocation mapping table, and the color allocation mapping table at least comprises different colors corresponding to numerical ranges of different task reference values;
and the task processing module is used for acquiring task processing operation corresponding to the task category names of the task state icons according to a task processing mapping table when the task state icons are clicked, and executing the task processing operation, wherein the task processing information corresponding to each task category name is updated and processed in real time in the task processing mapping table.
4. An area task visualization monitoring device, comprising:
a processor;
a memory having stored therein executable instructions of the processor;
wherein the processor is configured to perform the steps of the area task visualization monitoring method of claim 1 or 2 via execution of the executable instructions.
5. A computer-readable storage medium storing a program, characterized in that the program is executed to implement the steps of the area task visualization monitoring method of claim 1 or 2.
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